American Banker Podcast

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Partner Insights from ExtraHop: Catching cyber criminals in complicated banking networks Aug 24, 2023

Show notes

Financial institutions can trade billions of dollars per day and handle sensitive data for millions of customers across the globe, which make them enormously attractive targets for cybercriminals. Their defenses must be top notch and ever evolving to keep up with this threat, but FIs' infrastructures are usually vast and complex, straddling old, legacy mainframes and cutting-edge, cloud-based applications that can create security gaps. Moreover, regulations mandate that some divisions within institutions are siloed from each other, which complicates communication and a coordinated defense against cyber criminals.

In this difficult security environment, a hyper focus on integration is critical. FIs should look to consolidate tools to fewer vendors so they have less to manage. Many are grappling to understand their security posture and vulnerabilities, how to efficiently manage cloud-based applications, and whether they should buy or build their own security solutions. In this podcast, experts in the field will tell stories from the trenches – the good, the bad, and the ugly when protecting some of the largest, most complex networks in banking.

The unintended consequences of banning ChatGPT at work Jun 20, 2023

Show notes

Though generative AI has limitations and risks, there is a cost to ignoring it, according to Ryan Favro, a managing principal at Capco.

Remote work, generative AI: Tech trends reshaping work in banks Jun 06, 2023

Show notes

Immersive technologies and automation are also on the list of technologies that are here, employees want them and companies like banks need to deal with them, says Phil Simon, author of a new book called The Nine: The Tectonic Forces Reshaping the Workplace.

What would it take to close America's racial wealth gap? May 23, 2023

Show notes

Marisa Calderon, executive director of a nonprofit community development financial institution, explains why the wealth gap persists, for instance systemic bias in the appraisal process, and what lenders could do to reduce it.

Should banks put a pause on their AI projects? May 09, 2023

Show notes

Leaders of many of the biggest tech companies recently signed an open letter calling on all AI labs to immediately pause the training of advanced artificial intelligence systems. Seth Dobrin, advisor to the Responsible AI Institute and former chief AI officer at IBM, shares his thoughts on where banks should be careful about using AI.

Can chatbots learn to understand human emotions? Apr 25, 2023

Show notes

Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.

Banking crisis's wakeup call to banks: Risk management needs a refresh Apr 11, 2023

Show notes

Sumeet Chabria, founder and CEO of advisory firm Thoughtlinks and a former tech executive at Bank of America, explains some of the technology changes every bank should be making to ensure it's not the next victim of a bank run.

What bankers can learn from the 2023 banking crisis Mar 28, 2023

Show notes

Brian Graham, partner and co-founder of advisory and investment firm Klaros Group, breaks down what went wrong with Silvergate Capital, Silicon Valley Bank and Signature Bank and what banks can do to avoid the problems that brought these banks down.

Are big banks spreading misinformation about fintech? Mar 14, 2023

Show notes

Penny Lee, president and CEO of the Financial Technology Association, is pushing back on some claims banks and their trade groups have recently made about financial technology companies, for instance that fintechs don't meet consumer financial protection standards.

'Fighting evil is not competitive': Banks help detect crime at Super Bowl Feb 28, 2023

Show notes

More than 50 million people are caught up in modern slavery, according to the U.N. Hidden crimes like human trafficking and elder abuse are more common than most people think. Ian Mitchell at The Knoble, who led crime detection at several financial institutions, works with banks to find signs of abuse and help law enforcement to help victims and catch perpetrators, including among Super Bowl crowds.

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