American Banker Podcast

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Top LendingClub exec details plan forward Aug 08, 2018

Show notes

The online lender's president, Steve Alloca, shares how the company weathered scandal and how it plans to grow its product set.

Upheaval at the CFPB Aug 02, 2018

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The nomination of Kathy Kraninger as CFPB director has sparked fights in Congress. Meanwhile, the agency has taken several notable enforcement actions. American Banker reporter Kate Berry explains what these developments mean for the CFPB's future.

Why customers give Navy Federal, USAA high marks Jul 25, 2018

Show notes

In a recent survey of 110,000 adults, the two nonbanks ranked highest in customer experience. Forrester principal analyst Alyson Clarke explains what they did to fare so well.

Which fintechs have been the most disruptive? Jul 18, 2018

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Brad Leimer, venture capitalist and former head of innovation at Santander and Mechanics Bank, shares his top picks in online lending, wealth management and other categories.

Breaking Banks: Regtech hits its stride Jul 17, 2018

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Many people had "this crazy idea that regulation is really boring and as a result, it's been passed over by a lot of the innovation in fintech," says Jo Ann Barefoot in this week's episode. Consultants Barefoot and Henri Arslanian share with hosts Brett King and JP Nichols why they think that's changing.

5 ways banks can break 'digital gridlock' Jul 12, 2018

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Former banker John Best, now CEO of Best Innovation Group and author of the new book "Breaking Digital Gridlock," outlines the top obstacles to bank innovation and offers suggestions on how to overcome them.

Breaking Banks: What role will avatars have at work? Jul 09, 2018

Show notes

Brett King queries science fiction writers Kevin J. Anderson and Harry "Doc" Kloor about the practical future for emerging technologies like avatars and voice recognition.

Breaking Banks: Two fintechs hope to solve student debt problems Jul 02, 2018

Show notes

Student loan debt now totals $1.5 trillion, second only to mortgage debt, and it's a crushing burden for many. J.P. Nichols hosts alongside Jean Donnelly, executive director of FinTech Sandbox. Guests FutureFuel.io CEO Laurel Taylor and Edmit.me CEO Nick Ducoff join to discuss their approaches to helping students repay their loans and make good debt decisions.

'I struggle with why one would want to wait' on virtual assistants Jun 23, 2018

Show notes

Dek: Zach Gipson, chief innovation officer at USAA, acknowledges that chatbot technology today lacks the intelligence to have natural conversations about money. But he doesn't understand some companies' hesitancy to try the technology. "Why would you want to wait to start learning from your customers?" he said.

How banks could help women living on the financial edge Jun 20, 2018

Show notes

Women with low credit scores tend to work long hours at low pay, care for parents as well as children, and tend to have trouble making ends meet. Jonathan Walker, executive director of the Center for the New Middle Class, and Mark Schwanhausser, director of digital banking at Javelin Strategy & Research, kick around ideas for how banks and fintechs could help women who are caught in a subprime trap.

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