American Banker Podcast

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U.S. workers worse off than they appear: Gene Ludwig Jun 07, 2021

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The average American's financial picture is bleaker than government data suggests, according to the former comptroller of the currency. Research from his new organization, the Ludwig Institute for Shared Economic Prosperity, has found that unemployment is higher and household wages are lower than reported by the Bureau of Labor Statistics.

From high school teacher to Citi's innovation head May 25, 2021

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Vanessa Colella taught earth science and biology to middle schoolers through Teach for America before becoming Citigroup's new chief innovation officer. Her experience in the classroom still sticks with her today.

Activist accuses financial firms of 'woke washing' May 11, 2021

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Many big companies have made pledges to diversify their workforces, treat minority communities more fairly and clean up the environment to burnish their images, says Meredith Benton, CEO of the consultancy Whistle Stop Capital. But few are willing to share data to prove it's all more than a PR campaign, she says.

How the pandemic has changed tech rollouts at TD Bank Apr 27, 2021

Show notes

Like many banks, TD had to move swiftly to spin up new self-service tools tied to chat channels, e-signatures and PPP lending. Innovation chief Michael Rhodes will continue the faster financial approval and development cycles that COVID necessitated.

How Wyoming's new senator is spreading gospel of financial innovation Apr 16, 2021

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Sen. Cynthia Lummis, a Republican, leads a new congressional caucus aimed at educating members about fintech issues. She believes her state could serve as a model for regulating digital assets.

How Citizens Bank is keeping pace with fintechs, Big Tech Apr 13, 2021

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The Providence, R.I., bank partners with tech companies like Apple and Microsoft, it has 25 fintech partnerships and it rewards employees for new ideas, says CEO Bruce Van Saun.

Pandemic forced OceanFirst employees to expand tech repertoire Mar 30, 2021

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Thousands of customers have called OceanFirst Bank with a new set of technical questions: How do you download an app? Make a mobile deposit? Load a debit card into Apple Pay? CEO Chris Maher explains how the New Jersey company is handling the shift to digital banking.

How banks can encourage collaboration among workers stuck at home Mar 16, 2021

Show notes

Hood Qaim-Maqami, divisional CIO at the Bank of New York Mellon, has ideas about how technology can be used to make people feel connected.

Bankers can ease transition to cashless society Mar 02, 2021

Show notes

Cold, hard cash is inevitably going away. Banks have a responsibility to help consumers who don't have smartphones or even email addresses be prepared, says Shawn Rose, chief digital officer of Scotiabank.

How this bank's digital brand is succeeding where others have failed Feb 16, 2021

Show notes

Others, like JPMorgan Chase, have shut down their mobile-only brands. But Rising Bank, Midwest BankCentre's three-year-old neobank, is meeting its deposit goals, adding new products and avoiding cannibalization, says Dale Oberkfell, the bank's president.

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