AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

Latest Episodes:

Truth from the Trenches: Okta CIO Mark Settle on the Future of Work & IT, What it Takes to be an Effective Leader in IT, and His Thoughts on Automation & AI Aug 12, 2019

Show notes

Send us Fan Mail

Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it's role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How do you manage a variety of generational groups within an IT organization?
2. How are millennials driving change in the workplace? How do you prepare for future changes?
3. What role will automation play moving forward?
4. What does it take to be a successful leader in IT?

For more information on Mark’s book Truth from the Trenches, visit:
https://www.okta.com/truth-from-the-trenches/
For more information on Astound visit: https://astound.ai/

Lessons for Leaders in the Era of AI: ServiceNow's Craig Pratt Shares His Leadership Philosophy, His Journey Through High-Tech, and an Optimistic Perspective on Technology Aug 11, 2019

Show notes

Send us Fan Mail

Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin, Co-founder and Chief Product Officer of Astound. The following conversation features ServiceNow's World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he's learned along the way.
Learn more about Astound at https://astound.ai/

Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM Aug 11, 2019

Show notes

Send us Fan Mail

IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry.
Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:
1) How should a support manager screen for cultural fit in hiring?
2) What can you do to keep support agents engaged?
3) How do you give the support team more visibility within the organization?
4) What are the best metrics for measuring the value of technology for internal customers?
To learn more about Astound, visit: https://astound.ai/

Benjamin Baer, VP of Product Marketing @ FICO, Discusses All Things FICO, Tangible AI & ML Use Cases, and How Responsible AI & Big Data Will Affect Employees in the Future for the Better Aug 11, 2019

Show notes

Send us Fan Mail

Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO's involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives.
Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. Successful AI and machine learning use cases in the enterprise.
2. Responsible compliance and stewardship of data.
3. The future of big data and analytics.
To learn more about Astound, visit: https://astound.ai/

The Future of ITSM with Brent Knipfer: AI's Impact on ITSM and How Astound is Improving the Employee Experience Through AI-Driven Automation Aug 10, 2019

Show notes

Send us Fan Mail

Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center.
Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How can AI enhance my ITSM solution?
2. How can AI improve employee satisfaction?
3. What are Astound's AI features, and what value do they bring?
4. How is AI changing ITSM?
To learn more about Astound, visit: https://astound.ai/