Lou and Ralph discuss accidents that happen inside the shop
Lou talks about “Dirty oil guy” , instead of arguing with customers just help them understand the process and how everything in the car world is in the “Gray area”
If a customer does not believe you did something, then walk them through the repair and explain the reason they see what they see.
Making customers for life does take a special kind of person with the special kind of people skills
Lou talks about “THE GIFT” ….. or is it………
Nickname your customers, it helps the day go by making fun of others. We don’t judge but man we make fun of.
Be careful to tell customers that you will monitor items, it may become a burden. And customers, sometimes its worth your time just to fix the issue instead of constant returns for checkups.
Courtesy snacks does not mean take the hole fecken table of snacks!
When I worked at ford………….no one cares bro…………..
Ralph screws Lou out of Vanilla Ice tickets, fecken arsehole…….
Ralph talks about something zzzzzzzzzzzzzzzzzzzzzzz J
G wagon ladies, some customers are very memorable. Especially the ladies J
Strippers cars always have some goodies hiding
Be careful with jewelry and cars we broke a glass just by tapping a ring on it,
Also anytime you are working on or near airbags be sure to disconnect power
Kid rock coming to purchase a car and the employee fu**ed it up
Make smart purchases with your car choices, do not buy outside of your means, no one cares what kind of car you drive.
Try and keep a 10% emergency fund starting at $2500 and up it $1k for each 10K of value of the car.
That way you are covered.
So somewhere between $2500 minimum to about $6k max. That way you are covered In an automotive emergency.
If you are on a retirement income, then do NOT choose pricey cars.
Lou talks about his mess ups, the only reason I know how to do everything right is because I have done everything wrong, every which way.
Redneck brings Lou the meat!
Lou has had plenty of accidents hisself.
Check Facebook for the car running through the door
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