This Week Health: Conference

Flourish: Equitable Care Innovation and Leading Through a Crisis with Corina Clark Jun 16, 2025

June 16, 2025: Corina Clark, COO at Gardner Health Services and one of Becker's "COOs to Know," discusses her transformative journey as a leader in communal, equitable healthcare. Drawing from influential mentors who shaped her leadership philosophy, Corina discusses how equity must serve as "the lens through which we look at clinical decision-making" rather than just a checkbox exercise. She offers practical strategies for balancing operational excellence with personal sustainability, including implementing scheduled "no meeting zones" and leading impromptu zumba classes that reconnect her team to their core purpose. Corina’s forward-thinking vision for community health aims to transcend traditional care models, reimagining spaces where prevention, wellness, and trust-building form the foundation of truly patient-centered care. Key Points:

03:47 Leadership and Equity in Healthcare
09:44 Operational Challenges and Innovations
15:42 Mentorship and Personal Influences
23:02 Innovating in Community Health
38:00 Lightning Round

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Keynote: The Cavalry Isn’t Coming: EHR Migration Strategies with Jennifer Stemmler Jun 12, 2025

June 12, 2025: Jennifer Stemmler, Chief Digital and Information Officer at Adventist Health, opens up about orchestrating one of healthcare's largest EHR migrations—transitioning 28 hospitals and 400 clinics from a decades-old Cerner system to Epic. Guided by the mantra "on time, on budget, on Epic, on us," how does she maintain control without micromanaging every decision? When groups push back on standardization or value-based care teams clash with implementation timelines, what framework actually works to resolve conflicts? Jennifer reveals her benefits realization scorecard approach and discusses the real challenge behind any major transformation: how do you ensure the organization owns the change rather than waiting for someone else to save them? Key Points:

03:09 Strategic Planning and Key Objectives
06:25 Guiding Principles and Pre-Planning Phase
17:44 Managing Internal Tensions and Lessons Learned
25:56 Post-Go-Live Success and Future Planning
34:36 Final Thoughts and Advice for Other Health Systems

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TownHall: “Data Rich but Insight Poor” with Reid Stephan and Spencer Dorn Jun 10, 2025

June 10, 2025: Reid Stephan, VP and CIO of St. Luke’s, and Dr. Spencer Dorn, Vice Chair & Professor of Medicine at UNC, tackle the reality behind AI's promise in healthcare, exploring why only one in three clinicians actually stick with AI scribes despite the initial enthusiasm. As they navigate between "AI doomers" and "techno-utopians," the conversation reveals what's working and what isn't in current implementations. How do we avoid repeating the overpromising mistakes made with electronic health records? Cut through the hype and get into real solutions. Key Points:

00:53 AI Headlines - Fact or Fiction
06:01 The Human Element
12:27 AI's Near-Future Impact
19:49 Concluding Thoughts and Recommendations

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Interview in Action: Reining in Unstructured Data to Drive Change Timothy Boettcher Jun 06, 2025

June 6, 2025: Timothy Boettcher, SVP, Head of GTM Strategy North America for AvePoint, discusses the often-overlooked sensitive information spread across Microsoft 365 environments, particularly as departments independently adopt AI tools. Drawing from his experience across Australia, Japan, and the US, Timothy examines why information governance challenges continue to be the primary barrier to AI implementation and explores the balance between clinical innovation and maintaining necessary security standards. What does effective data governance look like when anyone can now create automated workflows through simple AI interactions, and how do organizations turn governance from an overwhelming challenge into a strategic foundation for their AI initiatives? The conversation is just beginning! Join the “Building Responsible AI in Healthcare” Webinar on June 12th for a deep dive into better implementation: https://carahevents.carahsoft.com/Event/Details/618554-thisweekhealth Key Points:

02:49 Introducing AvePoint
05:07 Chronic Data Problems
16:23 Change Management and Adoption

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Keynote: The Patient Advocacy Revolution with Erica Olenski Jun 05, 2025

June 5, 2025: Bill Russell sits down with Erica Olenski, VP at Finn Partners and Founder of August’s Artists, Ironman athlete, and board-certified patient advocate, who brings a unique perspective from navigating the healthcare system through hundreds of overnight hospital stays with her son August, a four-time brain cancer survivor. Why does a family with an extensive hospital history still get treated like first-time visitors at check-in, and how might HIPAA compliance be unintentionally creating barriers to human connection in care? The conversation explores whether patients should control their complete medical records to share with AI assistants, the reality of managing a 60,000-page medical record delivered on CD-ROM, and practical solutions like reimagining emergency department processes for complex care families. Key Points:

02:02 Erica's Son's Health Journey
09:08 The Role of Patient Advocates
13:41 Using AI as a Patient
21:54 August Artists: A Nonprofit Initiative
27:43 Rapid Fire Questions and Closing Remarks

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Keynote: Innovation vs. Security and the CIO’s IT Turning Point with Bridgett Ojeda May 30, 2025

May 29, 2025: Bridgett Ojeda, CIO at Bryan Health, pulls back the curtain on the challenges facing the healthcare CXO, where every dollar must stretch between innovation, cybersecurity, and keeping the lights on. From physicians declaring that ambient listening technology has become a "career extender" to the shocking reality that fax machines still dominate patient care coordination in 2025, this conversation exposes the fascinating contradictions of healthcare technology. How does a health system successfully serve both urban populations and remote rural communities while battling interoperability and retention challenges? Bridgett reveals the strategies, setbacks, and surprising victories that define healthcare IT leadership in an era where technology must finally deliver on its promise to restore joy to medicine.

Key Points:

03:40 Balancing Innovation and Security
09:45 Digital Transformation Initiatives
14:41 Addressing Geographic and Access Disparities
17:49 Pressing Issues for Healthcare CIOs
21:40 Building and Developing IT Teams
27:55 Lightning Round

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Solution Showcase: Beating the Go-Live Date Weeks Early with Deshan Kennedy and Casey Post May 28, 2025

May 28, 2025: Deshan Kennedy, Director of Application Development and Analytics at Broward Health, and Casey Post, SVP of Sales & Client Services at 314e discuss their rapid archiving go-live, finishing weeks early. What prompted Broward Health to make the bold decision to extract data directly from their data centers rather than waiting for database copies? The conversation reveals valuable insights into building trust between organizations, managing risk during system transitions, and establishing partnerships that extend beyond single projects. Key Points:

03:24 Challenges and Strategic Decisions
05:05 Communication and Collaboration
09:38 Achieving Early Go-Live
12:33 Managing Live Data and Risk
15:25 Leadership and Team Dynamics
18:43 Future Partnerships and Final Thoughts

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TownHall: The Human Side of AI - Creating a Culture of Tech Confidence with Molly Zimmer May 27, 2025

May 27, 2025: Molly Zimmer, Director of Emerging Technologies and Artificial Intelligence at St. Luke's Health System, discusses how their AI class has attracted thousands of voluntary participants. Molly reveals her team's philosophy of making "new and scary feel like business as usual" through hands-on learning experiences with Microsoft Copilot, where teams tackle real pain points together. They unpack the critical balance between AI's capabilities and human accountability in healthcare, the strategic value of team-based training to create "behavior contagion," and how ambient documentation gives physicians back their freedom of choice in how they spend their time. Key Points:

03:24 Hands-On AI Learning
05:31 Balancing AI Excitement and Concerns
12:55 Historical AI and Future Directions
22:17 St. Luke's Culture of Innovation and Change
26:12 Lightning Round

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UnHack (the Podcast): CISO Changes and Building the Cyber Foundation with Dennis Leber May 26, 2025

May 26, 2025: Dennis Leber, Cybersecurity Executive with a rich military and CISO background, discusses the current healthcare landscape. Dennis shares his unique journey from police officer to cybersecurity leader, challenging common assumptions about career paths in the field. As boards increasingly face responsibility for security breaches, what fundamental communication strategies should security leaders employ when explaining complex technical risks to non-technical executives? The conversation explores the gap between security professionals and boardrooms, with Dennis advocating for a "basic life-saving skills" approach to organizational security. Through personal anecdotes and pragmatic insights, this episode offers a refreshing perspective on leadership, talent development, and the evolving responsibilities of today's security executives.

Key Points:

01:29 Military Background and Transition to IT
04:59 CISOs and Board Interaction
11:11 Cybersecurity Fundamentals
13:08 Lightning Round

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Keynote: Security is Efficiency Webinar Re-Run with James Bowie and Mick Coady May 22, 2025

May 22, 2025: James Bowie, VP and CISO of Tampa General Hospital, and Mick Coady, CTO at Armis, join Drex for this webinar re-run. Discover how asset visibility exposes unused medical equipment, saving hundreds of thousands in unnecessary purchases. James shares how quantifying a vulnerability in the “language everyone speaks”, money, sparked immediate executive action and reduced millions in risk. The experts navigate the delicate balance between security and uninterrupted patient care, challenging the traditional view of cybersecurity as merely defensive. Reframe security from an obstacle to an operational ally and gain a fresh perspective on how modern healthcare organizations can leverage security investments to drive clinical and financial efficiency. Key Points:

05:57 Asset Management and Efficiency
20:33 Defining Resilience
25:53 The Role of Cyber Programs in IT
30:46 Risk Quantification and Decision Making
39:16 Integrating Questions
43:11 Prioritizing Security Investments

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Flourish: Unplugging, Boundaries, and Identity Beyond Career with Tovia Marinstein May 19, 2025

May 19, 2025: Tovia Marinstein, Senior Talent Intelligence Analyst at LevelUP HCS, explores the challenges of finding balance in our hyper-connected world. Tovia shares her strategies on establishing boundaries between work and personal life, especially in the age of remote work, where lines increasingly blur. Through candid insights about decision-making, managing anxiety, and returning to the basics of self-care, Tovia offers a refreshing perspective on creating a life framework of balance and fulfillment. Key Points:

03:06 Impact of Helicopter Parenting
06:05 Balancing Personal and Professional Life
11:26 Making Important Life Decisions
16:54 The Art of Unplugging
29:04 Final Thoughts and Reflections

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Keynote: Stability Versus Innovation and The Great CIO Escape Room with Reid Stephan May 15, 2025

May 15, 2025: Reid Stephan, VP and CIO of St. Luke's Health System, explores the constant battle for prioritization in healthcare. The discussion delves into the tension between vendor partnerships and innovation, challenging the notion that vendor alignment equals strategic vision. Satya Nadella claims "AI hasn't delivered much yet" while Bill Gates predicts AI replacing doctors within a decade. Reid offers a nuanced perspective, suggesting, "People aren't wanting tools that look smart. They want tools that are simple... that get out of the way and just get to work." Key Points:

06:42 Innovation vs. Standardization
22:21 Simplify Your “Smart” Tools
23:09 The CIO Escape Room
30:28 In-house Development
33:22 Mentorship and Emerging Technologies

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Solution Showcase: SHI’s Risk-Free AI Lab with Kris Nessa and Lee Ziliak May 14, 2025

May 14, 2025: SHI’s Kris Nessa, CTO, and Lee Ziliak, Field CTO and Managing Director of Architecture, dive into their cutting-edge AI lab. What if healthcare providers could test AI solutions before committing millions to infrastructure? Lee and Kris reveal their rapid six-week approach to validating AI use cases while addressing critical staffing shortages and operational challenges across revenue cycle management, medical imaging, and patient engagement. From saving a client from a nine-figure mistake to accelerating innovation across healthcare systems, discover how this playground for AI experimentation might revolutionize healthcare technology implementation without breaking the bank. Key Points:

01:50 SHI's AI and Cyber Lab
07:30 Success Stories and Use Cases
20:08 Engagement Process and Timeline
24:29 Future Developments and Conclusion

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Keynote: From the Ground Up - Setting the Pace as the First CIO with Susan Ibanez May 08, 2025

May 8, 2025: Dr. Susan Ibanez, CIO of Southeast Georgia Health System, discusses the challenges and opportunities of being the organization's first-ever CIO at her health system. What does it look like to build the CIO role from the ground up? How do you balance addressing technical debt while simultaneously driving digital transformation at a smaller health system? Ibanez also offers valuable insights on the importance of professional certifications, networking, and the evolving role of the modern CIO—no longer just a tech job, but requires business acumen, strategic vision, and financial expertise. Key Points:

06:18 Community and Regional Challenges
10:25 Addressing Technical Debt and Cloud Strategies
15:29 Disaster Recovery and Business Continuity
18:34 AI and Future Technologies
21:24 Professional Development and Certifications
24:14 Advice for Aspiring CIOs

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TownHall: Investing in the Data Life-Blood of Healthcare with Matt Sullivan and Alan Forster May 06, 2025

May 6, 2025: Matt Sullivan, CMIO of Advocate Health, and Alan Forster, VP of Innovation at McGill University Health Center, explore the transformative potential of increasing provider data access. What role does synthetic data play in balancing privacy concerns with analytical needs? Alan explains how this new data approach creates a virtuous cycle where clinicians better understand their data, documentation practices, and operational challenges. This conversation uncovers practical insights for organizations seeking to build a data-driven culture where decisions are based on self-generated evidence.

Key Points:

01:49 Self-Service Data Strategy
03:10 Analyzing Synthetic Data
05:02 Real-World Applications
07:19 The Importance of Data

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Keynote: AI Empowered By A Century of Seattle Children’s Research with Zafar Chaudry, MD May 01, 2025

May 1, 2025: Zafar Chaudry, MD, SVP/Chief Digital, AI, and Information Officer at Seattle Children's Hospital. Discover how Seattle Children's is changing traditional approaches to clinical decision-making through a new Google partnership, harnessing the power of a century of clinical writings. Is artificial intelligence a threat to healthcare professionals or their most powerful ally? Dr. Zafar offers his perspective, urging that the synergistic potential of human-AI collaboration is the future of healthcare. From transformative Gartner experiences to pioneering Epic implementations in the UK, this episode explores Zafar’s vision: the intersection of compassion and technology. Key Points:

01:14 Career Journey and Mission
08:43 AI Pathways Innovation
17:43 AI: Collaboration Over Competition
21:07 Lightning Round

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Interview In Action: Adapting and Diversifying for the Needs of Hospitals with Davin Juckett Apr 30, 2025

April 30, 2025: Davin Juckett, Head of Experis Health Solutions, discusses Experis’ three decades of solving problems and supporting hospitals. What makes their team's remarkable retention rate—fewer than five voluntary departures in five years—such a critical differentiator in today's talent-starved healthcare landscape? Davin reveals how Experis is tackling healthcare's most pressing challenges through AI-powered clinical service desks, cloud security solutions, and supply chain optimization, while also managing massive EHR go-lives with thousands of at-the-elbow resources. As healthcare organizations struggle with clinician shortages, margin compression, and complex M&A integrations, what entrepreneurial approaches is Experis developing to help CIOs navigate these turbulent waters? Key Points:

01:24 History of Experis Health Solutions
02:49 Current Service Offerings
06:26 Unique Challenges and Solutions
11:03 Future Directions
12:21 Lightning Round

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TownHall: Healthcare Without Borders and Empowering the Patient with Tracy Elmer Apr 29, 2025

April 29, 2025: Tracy Elmer, Chief Innovation Officer of TrueCare, discusses her approach to empowering the patient to reach a higher level of care. How is TrueCare’s digital literacy program empowering underserved communities to navigate technology? Tracy reveals the impact of mobile wellness units bringing medical services directly to underserved communities, witnessing how TrueCare's philosophy that "distance should not be a barrier to care" manifests in their expanding network of specialized health centers. Lastly, she dives into how community partnerships with organizations like Feeding San Diego address broader social determinants of health in their community. Key Points:

01:22 Digital Literacy Initiatives
10:32 Mobile Wellness Units
16:48 Community Partnerships
21:16 TrueCare Future Initiatives
23:47 Lightning Round

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UnHack (the Podcast): Cybersecurity - From Restrictors to Facilitators with James Bowie Apr 28, 2025

April 28, 2025: James Bowie, VP and CISO of Tampa General, explores the human side of cybersecurity leadership. Facing a fragmented IT team James reveals how a $20,000 investment in ethical hacking training eliminated millions in security risks in a single weekend. Then, how do healthcare security leaders balance life-and-death decisions when ransomware hits critical services? The conversation delves into managing AI implementation safely in healthcare settings, with James detailing their two-week governance turnaround that laid the foundation for all AI projects to come. Key Points:

02:56 Building a Cybersecurity Culture
07:00 AI and Cyber Foundations
11:29 High-Pressure Situations
15:39 Bonus Round: Personal Insights and Advice

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Keynote: The "Moments that Matter" Approach to Patient-Centered Care With Ryan Smith Apr 24, 2025

April 24, 2025: Ryan Smith, SVP, Chief Digital and Information Officer at Intermountain Health, explores how healthcare organizations can balance innovation with mounting cost pressures. What does it take to maintain patient-centricity amid such massive digital transformation? Ryan reveals Intermountain's framework of organizing patient touchpoints as "moments that matter" across seven stages of the patient journey, while also discussing their deployment of over 4,000 automation bots and vision for "agentic AI." As clinician burnout and staffing shortages loom large across healthcare, how might Smith's approach to balancing governance with innovation culture help address these industry-wide challenges? Key Points:

06:44 Patient-Centric Care
10:05 AI: More Than a BuzzWord
14:18 Cybersecurity in Healthcare
18:07 Operational Change Management
25:08 Future Challenges and Opportunities
29:17 Speed Round

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Interview In Action: The Digital Backbone for Your Future Innovation with Justin Marron Apr 23, 2025

April 23, 2025: Justin Marron, CEO of Strategic Venue Partners, discusses how his team brings hospital system infrastructure into the present and opens the door to innovation's future. What happens when hospital connectivity systems fail to meet the demands of modern healthcare technology? Justin illustrates how Strategic Venue Partners transforms healthcare for the ever-increasing data demands of AI and real-time patient care. This episode addresses everything from 5G implementation to CBRS private networks, positioning healthcare facilities for seamless clinical and operational workflows. Key Points:

05:05 Enabling Future Innovation
08:36 Healthcare Wireless Upgrades
14:25 Client Success Stories
20:43 Future Aspirations and Industry Impact

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Flourish: "Never Truly Stuck" - Resilience and Authenticity with Author Michelle Moffitt Apr 21, 2025

April 21, 2025: Michelle Moffitt, leadership coach, counselor, and author of "Cracked Open," shares her path from being trapped in a high-control religious system and a controlling marriage to finding her authentic voice and purpose. Michelle delves into the essence of resilience as more than just perseverance—it's about creating meaningful support systems and making incremental progress while honoring our whole selves. The conversation examines how leaders can foster psychological safety in workplaces, the power of emotional awareness, and the liberating realization that we're never truly stuck in our circumstances. Read the Preview or Order “Cracked Open” Key Points:

01:23 Michelle's Journey and Challenges
07:50 Challenges and Support Systems
15:02 Mindset and Resilience
19:59 Michelle's Future and Reflections
22:16 Lightning Round

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Interview In Action: Democratizing the Innovations Hospitals Need with Jason Taylor Apr 18, 2025

April 18, 2025: Jason Taylor, CGO from Panda Health, explores the pressing challenges facing healthcare systems in the uncertain economic landscape of today. How are health systems navigating potential Medicaid cuts and declining elective procedures while balancing innovation needs? Jason reveals how organizations are shifting from purchasing "cool new toys" to rationalizing existing budgets and application stacks without compromising patient care. The conversation delves into Panda Health's approach of democratizing knowledge across healthcare systems, connecting those with similar challenges to share lessons learned.

Key Points:

01:47 The Uncertainties of Healthcare
04:16 Technology Implementation
06:52 Pandas Social Intelligence
12:20 Organizational Change Management

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Keynote: Zero Trust Hospital Webinar with Ryan Winn and Tamer Baker Apr 17, 2025

April 17, 2025: Ryan Winn, CISO at AdventHealth, and Tamer Baker, Healthcare CTO at Zscaler, discuss zero-trust solutions and questions in this webinar recording. The conversation explores AdventHealth's remarkable four-month implementation journey and the surprising benefits beyond security they've discovered. They discuss practical approaches to medical device security, strategies for gaining organization-wide buy-in, and why framing security initiatives as business enablers rather than technical mandates leads to success. As healthcare organizations face mounting technical debt and evolving threats, this discussion offers a refreshing roadmap to simplification and a more secure environment. Key Points:

08:48 Zero Trust Hospital: Concepts and Implementation
13:42 Challenges and Opportunities in Zero Trust
21:19 The Impact of Zero Trust on Patient Care
27:49 Implementing Zero Trust
33:58 Final Thoughts and Q&A

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Solution Showcase: Reclaiming Lost Testing Time with Laura O’Toole and Robin Parkin Apr 16, 2025

April 16, 2025: Laura O'Toole, CEO of SureTest, and Robin Parkin, CIO of UVA Health, explore how SureTest automation revolutionizes healthcare IT testing. How are leading healthcare organizations reclaiming thousands of staff hours previously lost to manual testing? What unexpected benefits emerge when IT teams are freed from the burden of repetitive system validation? As UVA Health implements continuous automated testing, the conversation reveals how this approach prevents system errors before they reach end users and serves as a powerful recruitment tool in a competitive talent market. As the conversation closes the discussion extends beyond technology to address the critical issue of women in healthcare IT leadership. Key Points:

01:27 Challenges and Solutions at UVA Health
04:41 Implementation and Impact of SureTest
10:49 Women in Leadership in Healthcare IT

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Road to Flourish: Breaking the Boundaries of Your Title with Kena Taylor Apr 15, 2025

April 15, 2025: Erica Williams, Regional Technology Officer (CIO) Texas of Ascension, sits down with Kena Taylor, VP and CIO of Innovation Care Partners, who shares her remarkable journey from Air Force technologist to healthcare IT executive. How does someone transition from military service to leading technological transformation in healthcare? What qualities make for successful healthcare technology leadership in today's complex environment? Kena discusses the importance of being open to change, putting people first, and fostering team autonomy while maintaining a shared vision. Key Points:

05:05 Dr. Taylor's Career Journey
07:26 Defining Career Moments
11:45 Qualities for Success
14:38 Humility and Ambition

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Keynote: Upcoming Healthcare Challenges and the Innovations to Solve Them with Justin Brueck Apr 10, 2025

April 10, 2025: Justin Brueck, System VP of Innovation and Research at Endeavor Health, explores the balance of today's operational challenges with tomorrow's transformational needs. Justin discusses how healthcare systems are caught in a dichotomy—constantly putting out fires while trying to build a "fireproof house" through strategic innovation. How will healthcare address the looming workforce crisis as the "silver tsunami" approaches, with 42% of physicians between 55-65 years old? The conversation weaves through personalized medicine via genomics, the role of AI beyond the hype, and the critical importance of building trust when implementing new technologies.

Key Points:

03:55 Current Landscape of Healthcare Innovation
07:22 The Role of Genomics in Healthcare
17:34 AI and Its Impact on Healthcare
27:40 Leading Organizational Change and Innovation

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Interview In Action: Preserving the Patient Connection with Blake Anderson Apr 04, 2025

April 4, 2025: Dr. Blake Anderson, Founder and CEO/CTO of Switchboard, MD, shares his journey from practicing physician to healthcare tech innovator, revealing how his dual background in medicine and computer science led to creating solutions for overwhelmed clinicians. The conversation delves into critical questions about data quality, bias in AI systems, and the balance between technological efficiency and maintaining personal doctor-patient relationships. As healthcare faces demographic challenges with an aging population, how will technology help clinicians manage increased demands without sacrificing personalized care? Dr. Blake emphasizes the importance of problem-first approaches and thoughtful change management when adopting new healthcare technologies. Key Points:

05:40 Ensuring AI Usability and Trust
08:23 Future of Clinician-Patient Relationship
13:07 Advice for Healthcare Leaders

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Keynote: The Financial World of Healthcare Through an Investor's Eyes with Branden Fini Apr 03, 2025

April 3, 2025: Branden Fini, Partner at Allumia Ventures, discusses the world of healthcare from the view of an investor. How should entrepreneurs approach product-market fit, and why does Branden insist that solving clear and simple pain points trumps the latest technology? The conversation delves into critical investment inflection points, the importance of leadership teams, and the challenging balance between clinical validation and commercial traction. As healthcare faces provider shortages and ongoing consolidation, what emerging opportunities are on the horizon, and how might the changing political landscape reshape investment strategies in healthcare technology? Key Points:

01:02 Investment Philosophy and Strategies
10:04 The Importance of Leadership in Investments
19:10 Navigating Early-Stage Investments
23:46 Clinical vs. Commercial Validation
33:35 Future Trends and Closing Remarks

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TownHall: Experience the Great Equalizer - Reimagining Facility Design with Jill McCormick Apr 01, 2025

April 1, 2025: Jill McCormick, EVP of Design and Product Development at Pixel Health, reveals how experience serves as the great equalizer in healthcare facility planning. What happens when decades-old buildings meet modern patient expectations? Jill guides listeners through the sprint process that transforms stakeholder insights into human-centered designs, challenging traditional approaches by focusing first on desired experiences, not buildings or technology. As technology rapidly evolves, Jill emphasizes the need for flexible designs that can adapt quickly, creating seamless patient journeys from home to hospital.

Key Points:

04:01 Human-Centered Design in Healthcare
06:39 The Sprint Process for Problem Solving
13:52 Navigating Resistance to Change
15:16 Measuring Success in Facility Design
17:15 Future Trends in Healthcare Facility Planning

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Keynote: Courageous Leadership and Intentional Culture Shape Lives with Deborah Proctor Mar 27, 2025

March 27, 2025: Deborah Proctor, Retired CEO of St. Joseph Health, explores the intricate tapestry of healthcare leadership. What does it truly mean to build a mission-driven culture that permeates every aspect of an organization? Deborah shares her remarkable journey from bedside nurse to system CEO, revealing how the Sisters of St. Joseph's charism of unity and reconciliation shaped her leadership philosophy. The discussion delves into innovative approaches to sponsorship, where leaders take personal ownership of their team members’ success and examine the courage required to make decisions that may not win popularity but honor organizational values. Key Points:

05:19 The Importance of Mission and Values
14:25 Building a Mission-Based Culture
18:25 Values in Action and Pilgrimage
23:11 Sponsorship and Leadership
29:15 Prioritization Challenges
38:50 Courageous Leadership

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Interview In Action: Fail Fast, Pivot Quickly - Getting the Data You Need Fast with Julie Johnson Mar 26, 2025

March 26, 2025: Julie Johnson, Executive Director of the Center for Research Informatics at the University of Chicago, explores the current state of healthcare data and advancements aiming to transform patient care. How can organizations democratize data while maintaining appropriate governance? Julie shares insights on her partnership with MDClone, describing how this tool helps clinicians and researchers "fail fast and pivot quickly" rather than waiting months for critical information.

Key Points:

01:57 Data Utilization and Governance
03:44 Addressing Data Bias and Sourcing
05:26 Future Prospects and Innovations
08:23 Navigating HIMSS

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TownHall: An Honest AI Journey - Wins and Bumps with Albert Villarin and Mark Weisman Mar 25, 2025

March 25, 2025: Albert Villarin, VP and CMIO of Nuvance Health, interviews Dr. Mark Weisman, CIO and CMIO of Tidal Health. Mark candidly discusses the difficulties of implementing AI solutions, emphasizing the critical importance of proper AI governance and education for healthcare professionals. As AI tools increasingly write clinical notes and suggest diagnoses, what skills should future clinicians develop—memorizing facts or critically evaluating AI outputs? Mark envisions a future where ambient AI transforms nursing workflows, allowing healthcare professionals to focus more on patient care than documentation, while acknowledging the challenges of building trust in these emerging technologies.

Key Points:

03:10 Challenges and Successes with AI
06:23 AI Governance and Education
14:22 Adoption and Trust in AI
18:48 Future goals for AI

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UnHack (the Podcast): From "All or Nothing" to Scalable Solutions and Resilience with Heather Costa Mar 24, 2025

March 24, 2025: Heather Costa, Director of Technology Resilience at Mayo Clinic, shares her journey of rebranding her team from "disaster recovery operations" to "technology resilience operations," emphasizing that cyber incidents require a fundamentally different approach than physical disruptions. The conversation delves into the challenges of communicating technical needs with clinical staff, with Heather explaining her philosophy of "meeting people where they are" and focusing on their work rather than the technology. As cyber threats continue to evolve, Heather offers insights into building resilient systems that minimize disruption to patient care.

Key Points:

03:43 Heather's Role at Mayo Clinic
04:29 The Evolution of Disaster Recovery
07:10 Engaging Frontline Operators
17:44 Building Blocks of Resilience
20:52 Lightning Round

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Interview In Action: Breaking Barriers Between Data with Christopher Policano and Rachel Wilkes Mar 21, 2025

March 21, 2025: MEDITECH leaders Christopher Policano, VP of Sales, and Rachel Wilkes, Director of Marketing, sit down at HIMSS 2025 in Las Vegas. They explore how healthcare interoperability is evolving through their newly launched Traverse Exchange platform. How are these real-time data exchanges transforming clinical workflows beyond traditional fragmented files? The discussion reveals a company culture deeply invested in sustainable healthcare innovation while making advanced capabilities accessible to community hospitals.

Key Points:

01:51 Introducing Traverse Exchange
05:36 AI Enhancing the EHR
08:02 MEDITECH's Culture and Mission

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