Show notes
About this episode:
US banking customers have more choice than ever. But does more choice mean better banking?
Host Benjamin Ensor is joined by Joe Colchester, Head of Product at 11:FS Pulse, and Oliwia Wasik, Product Manager and Benchmark Lead at 11:FS Pulse, to unpack the findings from Pulse’s latest US benchmarking research.
They explore what the leading digital banking experiences are getting right, where customers remain underserved, and what it means to win the customer relationship when people increasingly spread their financial lives across banks, cards, wallets and fintechs.
--
Feature benchmarking for the US market is exclusively available to 11:FS Pulse users. Read the full analysis for all 25 brands and discover the customer jobs that remain underserved by booking a demo with the team today at 11fs.com/pulse
This week's guests:
Joe Colchester - Head of Product at 11:FS Pulse
Oliwia Wasik - Product manager, Benchmark Lead at 11:FS Pulse
Links to check out:
We're on Substack! Subscribe for bonus content from the podcast, exclusive episodes, early access to events, and our weekly newsletter, Bitesized.
https://substack.com/@11fsfintechinsider
Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to.
https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf
About Fintech Insider:
Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.
Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.
Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.
Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.
If you enjoyed this episode, don’t forget to subscribe and leave a review!
Got a question for us? Email podcasts@11fs.com!
Learn more about your ad choices. Visit megaphone.fm/adchoices
Our TOPPODCAST Picks 
Stay Connected
