Within the Trenches

Latest Episodes:

Within the Trenches Ep 79 Feb 07, 2015

Show notes

Good morning and welcome back to another episode of Within the Trenches. This is going to be episode 79 and I'm going a little out of order but after recording episode 80, a milestone for the show, I had to post it up right away. Steve of Fairfax County 911 out of Virginia had an excellent story and if you haven't listened to it yet, you need to. Today's episode was going to be with Misti, a dispatcher and admin for "911 Dispatchers - Did I Really Say That?" but we had to reschedule so she will be on for a future episode and I look forward to that. My guest today is a good friend of mine and has been on the show before. He is the North Central Regional Director for National NENA and the Director of Vigo county out of Indiana.

In this episode we covered several silly and or ridiculous calls and shared some stories of our own. Below you will find the link to all the calls we referenced from the news affiliates. As always, if you have any questions or would like to be a guest on the show you can send an email to wttpodcast@gmail.com

KTUU - Ridiculous 911 calls

Episode topics -

Suck it call
Vampire Call
Seagull Call
And more

Within the Trenches Ep 78 Feb 06, 2015

Show notes

Good morning and welcome to episode 78 of Within the Trenches. It has been a while since episode 77 but I am back with a long list of guests. In my last episode I revisited some of my personal dispatch stories. If you haven't listened to it you need to check it out. I will be recording more of my personal stories soon. I also mentioned that the new Indiana NENA website was up and registration is open for the 2015 conference so make sure to sign up. The website address is innena.org. Check them out, register and look for the show on their site. All the episodes recorded from last year’s conference are located there.

With that said today's episode is going to be a good one. My guest today is Joanne, a dispatcher with the New Hampshire State Police and one of the admins for 911 Operator's Peer Support Page on Facebook.

As always, if you would like to be a guest on the show or if you have any questions, email the show at wttpodcast@gmail.com

911 Operator's Peer Support Page – Facebook

Indiana Chapter of NENA – Web

INNENA Within the Trenches Page - Web

Episode topics –

How Joanne started in 911
Inspiration for 911 Operator’s Peer Support Page on Facebook
Calls that stick with you
And more…

Within the Trenches Ep 77 Dec 28, 2014

Show notes

Hello and welcome back to another episode of the Within the Trenches podcast. It has been about a month since the last episode and to keep it short, I have been all kinds of busy. Most of my time has been spent on work projects but I have also done a few side projects including logo design and web design. It has been fun because I love what I do but now that the main holidays are over I can get back to the show.

With that said I have been looking back at some of my earlier blog posts and I realized that many of you are probably unaware of these posts because they are buried within my blog. The posts contain many calls I’ve taken and I have decided to turn them into episodes. Now you won’t have to search for them and read them, you can simply listen to me read over the entries and fill you in on what I was thinking at the time.

I hope you enjoy this episode and as always you can email the show at wttpodcast@gmail.com.

Episode topics –

An update of what I have been up to
Poo Guy story
Ride alongs
Robotic Domestic with Spam

Within the Trenches Ep 76 Nov 20, 2014

Show notes

Welcome back to another episode of Within the Trenches. It has been a busy month! Since the last episode I have been training dispatchers on text FOR 911 platform textty. It has been a lot of fun though and I love what I do. On top of that I can officially say that the 911 Wellness Foundation and Within the Trenches are now strategic partners. What that means is that we are working together to reach a greater audience by utilizing each other’s outlets. I have also been talking with my co-host Whitney and we are going to plan on recording more episodes together via Skype. It has been a bit hard to do episodes together since I moved to Indiana but we are getting things planned out and I am very excited.

On today’s episode I had the chance to speak with Melinda and Patti of the 9-1-1 National Public Educator Forum (NPEF). This was a great episode to record and we had a lot to talk about. The topics ranged from how NPEF started, a PSA that was recorded at their most recent conference and a GoFundMe project involving a Cell Phone Sally app for smartphones.

This is a must listen episode so check it out and share! As always you can email the show at wttpodcast@gmail.com. See below for more information on NPEF and the links mentioned on the show.

Episode topics –

How NPEF started
How Patti/Melinda got involved w/NPEF
Conference history
Cell Phone Sally
And more

NPEF Links -

9-1-1 National Public Educator Forum - Web | Facebook

Butt Dial PSA: https://www.youtube.com/watch?v=PVMqfqf9fII&feature=player_embedded Longmont PSA: https://www.youtube.com/watch?v=OesGB9nOCik Tell Them your Location PSA: https://www.youtube.com/watchlist=UUEs3VdvSEwX_Uoku5OuS1Wg&feature=player_embedded&v=PnNEUqswJtc my911shop: http://my911shop.com CSEC: http://www.csec.texas.gov App on GoFundMe: http://www.gofundme.com/cellphonesallyapp Cell Phone Sally Blog: http://cellphonesally.blogspot.com Cell Phone Sally Video: https://www.youtube.com/watch?v=lyJNSDLPHxY

Within the Trenches Ep 75 Oct 06, 2014

Show notes

Good morning and welcome to another episode of Within the Trenches. Today's episode is a must listen. In this episode we answer the question, "Who does 9-1-1 call when they need help?" To answer that question I spoke with Sherry, 9-1-1 Operations Supervisor, with the North Central Texas Council of Governments and Chairman with the National Joint TERT Initiative for NENA along with Jeremy, a supervisor with the Emergency Communications Department of Monroe County out of Rochester NY and Chairman with the National Joint TERT Initiative for APCO. This episode is packed with information on TERT, the Telecommunicator Emergency Response Taskforce. Below you will find links on where to find them and how you can get involved. Make sure to listen and share this episode with everyone you know.

As always you can email the show at wttpodcast@gmail.com.

Episode topics -

Intro to Sherry
Intro to Jeremy
TERT stories/dispatcher comradre
Spread the word on TERT

Within the Trenches Ep 74 Sep 23, 2014

Show notes

Good afternoon and welcome back to another episode of Within the Trenches. This is going to be the second and final episode recorded during the 9114911 conference held at the Naperville, Illinois Marriott. In this episode I got the chance to speak to Kelly, CEO of Success Communications Inc. She shared her vision of this one of a kind motivational conference geared towards the most important part of the 9-1-1 world, the true first first responders, the dispatchers. It was an excellent time and the first conference where I truly felt inspired to do more in the 9-1-1 community.

This episode is a must listen so check it out and share it. As always if you have any questions or would like to be on the show you can send an email to wttpodcast@gmail.com.

Success Communications Inc. - Web | Facebook | Twitter

9114911 Conference - Web

Episode topics -

Kelly's vision
Speakers
Preparation for next year

Within the Trenches Ep 73 Sep 23, 2014

Show notes

Good morning and welcome back to another episode of Within the Trenches. It has been a couple of weeks since the last episode but I'm back so get ready! In this episode I sat down with Samantha, a dispatch supervisor with Fenton PD out of Michigan. The episode was recorded live from the 9114911 conference hosted by Success Communications Inc. Samantha was not only an attendee but she was also a speaker at the conference. Her presentation dealt with dispatcher wellness and specifically sitting at your console. The information she shared was excellent and informative. There will be another post coming up from Samantha herself where she will go more indepth with her presentation and her experience at the conference so stay tuned for that. You don't want to miss it.

As always you can email the show with any questions or if you want to be a guest at wttpodcast@gmail.com.

Episode topics -

Samantha's start in dispatch
Memorable calls
Wellness presentation

Within the Trenches Ep 72 Sep 07, 2014

Show notes

Hello everyone and welcome back to another awesome episode of Within the Trenches. I know it has been a while but I have had a lot going on. The past month or so I have been traveling non-stop for work and I recently moved to Fort Wayne Indiana. My schedule has been slammed but I have a lot coming up for the show. New episodes, announcements and fan page fun so get ready!

This episode was recorded about 3 weeks ago and is a mash up of the AudioVillains Podcast and Within the Trenches. The AudioVillains podcast is a show I do with my good friends Adam and Ed and it is all kinds of funny. But I have to warn you; we use adult language and humor so if you are not down with that then maybe you should skip this episode. If you are all about it then stay tuned for awesomeness.

As always you can email the show at wttpodcast@gmail.com.

Episode topics –

Ed and Adam bios from AudioVillains
911 tape reactions
And more hijinks

Within the Trenches Ep 71 Jul 23, 2014

Show notes

Welcome back to a brand new episode of Within the Trenches! It has been about a month since episode 70. I have been busy like you wouldn't believe but in no way am I letting this show go. I'm working harder than ever to bring you awesome content including more dispatch stories/highlights and continuing education. I could say everything here but it is all explained in this new episode so check it out and share and comment!

As always you can email the show with questions and if you want to be a guest at wttpodcast@gmail.com.

Within the Trenches Ep 70 Jun 23, 2014

Show notes

Welcome back to another excellent episode of Within the Trenches. The show has reached episode 70 and I have to admit that when I first created this show I didn’t think I would reach a number this high. I have enjoyed every moment of this and I will continue to do the show until the 9-1-1 stories run out. This is also going to be the last episode in the 2014 National NENA Conference series.

In this episode I spoke with Stacy, a dispatcher with SERESA, a central dispatch for three cities within Macomb County in Michigan and a Friends of 911 Scholarship winner. The episode could not have gone any better and it was awesome speaking with Stacy.

This is a must listen so make sure to check it out and share! As always you can email the show at wttpodcast@gmail.com.

Episode topics –

Stacy’s dispatch story
Taking non-emergency calls on emergency lines
Friends of 9-1-1 Scholarship process
Side projects for continuing education
Stacy’s outlook on her future in the 9-1-1 community

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected