Within the Trenches

Latest Episodes:

Within the Trenches Ep 139 Apr 26, 2017

Show notes

Ep 139 features the CEO and Public Relations Director of Uivo, Emily and David. Uivo is the only fast and secure emergency contact system for personal property that works directly with public safety dispatch centers. In this episode we learn about how both Emily and David got into public safety. Emily has a background in 9-1-1 dispatch and David is a current firefighter and paramedic. Emily's experience in the 9-1-1 world was an inspiration to the development of Uivo.

This is a must listen so please check it out and share it. To learn more about Uivo and the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.

Uivo - Facebook | Web

IAED – Facebook | Twitter | Web

Episode topics –

Emily's 9-1-1 story
David's public safety story
9-1-1 calls
The severed foot run
NAVIGATOR conference experience

Within the Trenches Ep 138 Apr 26, 2017

Show notes

Ep 138 features Christine, dispatch supervisor with Waukesha, Wisconsin and Drew, manager of EMS and flight communications of Columbia City, Indiana. In this episode we follow Christine and Drew as they reflect on their careers and how they got there. Stories are shared along with moments of clarity and realization that this job is not just a job but a life long career.

This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.

IAED - Facebook | Twitter | Web

Episode topics -

Christine's 9-1-1 story
Drew jump into public safety
9-1-1 calls
NAVIGATOR conference experience

Within the Trenches Ep 137 Apr 26, 2017

Show notes

Ep 137 features Ethan, a dispatcher out of NC & Within the Trenches Continuing Education Scholarship Recipient & Daphanie, dispatcher and past guest out of FL and she is also one of the Within the Trenches Podcast Facebook Page Admins. In this episode we follow Ethan's journey into medical dispatching as well as stories from his career. As a first timer to the IAED's NAVIGATOR conference he touches on his experience and Daphanie lends some insight on the conference, networking and a few of her personal 9-1-1 stories.

IAED - Facebook | Twitter | Web

Episode topics -

Ethan's 9-1-1 story
9-1-1 calls
NAVIGATOR conference experience

Within the Trenches Ep 136 Apr 10, 2017

Show notes

This is a special episode that you don't want to miss. In this episode my wife Rebecca joins me to chat about what it was like for her during my time working as a 9-1-1 dispatcher. Not many people know this but as a dispatcher you miss out on all kinds of family time. You will more than likely work days, nights, weekends, holiday's and some people work forced overtime. This episode is an #IAM911 story, but from the spouses side.

As always if you have any comments, questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Episode topics -

Podcast updates
National Public Safety Telecommunicators Week
IAM911 from the spouses side

Within the Trenches Ep 135 Apr 01, 2017

Show notes

This is an episode you do not want to miss! No intro on this one. It's a surprise guest. Please listen, enjoy and share!

Within the Trenches Ep 134 Mar 22, 2017

Show notes

Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it's an amazing one. This episode is one you don't want to miss so please listen and share. Below you will find some links to Caroline's social media and website.

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Caroline Burau - Facebook | Twitter | Web

Episode topics -

Caroline's 9-1-1 story
Early calls
Writing, publishing, healing

Within the Trenches Ep 133 Mar 18, 2017

Show notes

Episode 133 of the podcast features Kaylyn, a 9-1-1 dispatcher & content creator out of Northern California. She is the creator of the popular YouTube channel Youmarriedme. In this episode Kaylyn shares her 9-1-1 story along with her inspiration for Youmarriedme. One of her stories left me speechless. It's a powerful one that you don't want to miss! Below you will find links to her social media outlets.

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Youmarriedme - Facebook | Twitter | YouTube

Episode topics -

Kaylyn's 911 story
Kaylyn's first high priority call
Kaylyn's closure, 5 years after a suicide call
Inspiration for "Youmarriedme"

Within the Trenches Ep 132 Feb 28, 2017

Show notes

Within the Trenches is back with episode 132! After this website being down for almost a week it is back up and iTunes subscriptions are up and running again too. In this episode I spoke with Mary the Deputy Director of Macecom out of Washington State and also the author of a very popular article "Dispatch on the Brain" for The Journal through the IAED. We visit her personal 9-1-1 journey, calls she has taken and much more.

This is a must listen! As always if you have any questions, comments or you want to be a guest on the show send an email to wttpodcast@gmail.com. Also make sure to check the links below. Macecom is currently hiring and please go to Macecom's Facebook page and like them. Mary's article is also listed along with the link to 911ceu.com.

Macecom - Facebook | Web

Macecom - Now hiring!

Dispatch on the Brain by Mary | The Journal

911CEU - Web

Episode topics -

Website issues recap
Mary's 9-1-1 story
Mary's 9-1-1 calls
Dispatch on the Brain article discussion

Within the Trenches Ep 131 Feb 09, 2017

Show notes

Imagine you're watching television, enjoying your day and a breaking news flash comes on. You see law enforcement in a shootout with two heavily armed men during a bank heist. You are shock at the sight of it. Now imagine you're 911, experiencing this first-hand with your brothers and sisters who are there, giving their lives. You listen as they yell for assistance, and..."Shots fired!"

Episode 131 - Imagine Listening features the stories of the #IAM911 movement. This episode also features radio traffic recordings courtesy of the 911dispatch.com tape library on the North Hollywood bank heist shootout that occurred February 28, 1997. This year marks the 20th anniversary of that incident. Two men, heavily armed and wearing body armor were in a shootout with law enforcement for nearly 44 minutes. In the end, the only fatalities were the suspects.

This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. If you have an #IAM911 story to share, use the same email or send a message to the Facebook podcast page or Twitter account.

Episode topics -

Stories from the #IAM911 movement
911 tape - North Hollywood bank heist shootout

Within the Trenches Ep 130 Jan 19, 2017

Show notes

Ep 130 features April, Industry Affairs Specialist with INdigital and former 911 Director with Eaton County 911 out of Michigan along with Larry, Director of Sales and Marketing with INdigital and former Reserve Officer with Hudsonville PD out of Michigan. In this episode we share dispatch stories and listen to 9-1-1 calls.

This is a must listen! As always if you have any questions, comments or if you want to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics -

April's 9-1-1 story
Suicide call April took
Larry's public safety start

911 Tapes -

Tape 1 - CPR - In July 2009 a Charleston County (SC) woman suffered a cardiac arrest at home, and her husband dialed 911 for help. Dispatcher Melissa gave him CPR instructions, and he performed for six minutes until EMS units arrived. His wife Christine survived.
Tape 2 - In July 2009 a Boca Raton couple were attacked by a "crazy" fox, and they used a PVC pipe to club the animal to death. Michael and Dani dialed 911 for help. Oddly, 10 minutes later a raccoon attacked a person several blocks away.
Tape 3 - In Nov. 2009 a 4 year-old girl in Charles County (Md.) dialed 911 for help when her mother became ill. Child gave dispatcher information that allowed EMS units to quickly arrive and treat her mother's diabetic emergency.
Tape 4 - In July 2007 two elephants from a visiting circus wandered past their electric-fence enclosure and into the neighborhoods of Newmarket (Ont., Canada) to graze on grass and trees. A group of people walking home spotted the elephants and dialed 911 to report their sighting to a surprised dispatcher. The elephants were rounded up without incidents.
Tape 5 - In May 2010 a Northport (Fla.) woman dialed 911 to complain about her pizza order. Caller acknowledged the call wasn't an emergency, but still complained.
Tape 6 - In Nov. 2010 a Puyallup (Wash.) woman dialed 911 from a closet after hearing someone break into her home mid-morning. Puyallup PD dispatcher Dorene answered the call and expertly asked questions and reassured the caller.

*** Tape credit goes to my good friend Gary of 911dispatch.com for allowing me to use his library for the podcast. RIP sir and I will be forever grateful to you. ***

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