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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

    Advertise

    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 378 Apr 16, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 378 features Donald Clark, Systems Administrator, Monterey Co. Emergency Communications, CA and this is a RapidDeploy exclusive episode.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Donald's 9-1-1 story

    • When the call drops

    • Technology, 9-1-1, and a global pandemic

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 377 Apr 15, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 377 features Captain Kevin Haight, Idaho State Police.

    Special thanks to INdigital and RapidDeploy

    Episode topics –

    Kevin's 9-1-1 story

    • Growing up Public Safety

    • Early training

    • Reclassification/Thesis

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 376 Apr 12, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 376 features Adam Timm, Head of Change Management at RapidDeploy.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Recap with Adam

    • Stress and Resilience

    • NPSTW2021

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 375 Apr 08, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 375 features Kaitlin Jordan, law enforcement dispatcher, and public education specialist, Charleston County Consolidated 9-1-1, SC.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Kaitlin's 9-1-1 story

    • In pursuit of the job

    • Early training

    • The importance of public education

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 374 Mar 31, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 374 features Charlie Cullen, Technical Services Director for the UCSF Police Department, CA.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Charlie's 9-1-1 story
    • Early training
    • Calls that stick
    • 9-1-1 tech of old to present
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 373 Mar 24, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 373 features Monique, Deputy Director, Cheyenne County Emergency Communications, Nebraska.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Monique's 9-1-1 story

    • Early dispatch fears

    • Training and moving up

    • An impact story

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 372 Mar 17, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 372 features Dawn, 9-1-1 Lead Dispatcher with Davis County, Utah, and Instructor with the Denise Amber Lee Foundation.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Dawn's 9-1-1 story

    • Interview dispatchers as a child who wanted to be a dispatch

    • Trials of home life

    • Training for a greater good

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 371 Mar 10, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 371 features Karen Carlson, PSAP Product Manager, NICE Public Safety.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Karen's 9-1-1 story

    • Early days in dispatch

    • 9-1-1 tech, then and now

    • Becoming an Industry Partner

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 370 Mar 03, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology, Author of Increasing Resilience in Police & Emergency Personnel.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    To learn more about Dr. Stephanie Conn and get a copy of her book head over and check it out! https://firstresponderpsychology.com/

    Episode topics –

    • Stephanie's 9-1-1 story

    • Coming from an LEO family

    • From public safety to Psychology

    • STS vs Burnout

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 369 Feb 24, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

    Episode topics –

    • Open Mic stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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