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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

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    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 506 Aug 18, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

    WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Nicole's 9-1-1 story

    • The Boston Marathon Bombing

    • The call that broke Nicole

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 505 Aug 09, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 505 features Dr. Angela Johnson, 911 dispatch supervisor and Licensed Professional Counselor.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Contact Dr. Angela Johnson for more on her study at ajohn209@odu.edu

    Episode topics –

    • Angela's public safety recap

    • The love and struggles of dispatchers

    • The damaging side of vivid imagery

    • The emotional toll of traumatic calls

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 504 Aug 02, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 504 features Sarah, a Police Officer near Atlanta, Georgia.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Sarah's public safety story

    • The bond of first responders

    • I did everything I could but it wasn't enough

    • One officer's crash story

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 503 Jul 27, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 503 features Debby, 911 dispatcher with Ada County Sheriff's Department out of Idaho.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Debby's 9-1-1 story
    • The power of camaraderie
    • Heart-stopping emergency calls
    • Tragedy and empathy
    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 502 Jul 18, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 502 features Sheriff Grady Judd of the Polk County Sheriff's Office in Florida.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Sheriff Grady Judd's public safety story

    • Polk County Sheriff starts at 18 years old

    • The Power of 911 Professionals

    • The Importance of Supporting First Responders

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 501 Jul 12, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 501 features Hannah, Dispatcher on Demand and Policy Writer with Moetivations.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Hannah's public safety story

    • The Moment I knew

    • The Challenges of Working During Protests

    • Being Young and Respected

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 500 Jul 05, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a milestone episode 500 and was recorded with a live audience at the Mayan Ranch during the leadership summit put on by the 360 Dispatcher and at the 2023 National NENA conference.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Open Mic stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches - Imagine Listening Bonus Jul 02, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a special bonus Imagine Listening episode that was recorded with a LIVE audience at the 2023 National NENA conference.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • #IAM911 stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 499 Jun 24, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 499 features a live Open Mic session. In this episode we share tips on dealing with hard calls and end with some funny 9-1-1 stories in the news.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Coming in at a zero

    • How to deal with the loss of a child over a 9-1-1 call

    • Effing South Carolina

    • It's cheeky

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 498 Jun 15, 2023
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 498 features Stephanie, a Sergeant with Henderson County Sheriff's Office, NC.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Stephanie's public safety story

    • The Unpredictability of Dispatch Work

    • Closure: Meeting a caller after helping them escape their burning home

    • DISCOVER: Starting Out

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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