We Got Your Mac

Spatial Awareness: Next Gen Computing with Terry Schussler Oct 29, 2024

In this episode, Victoria is joined by Terry Schussler, a self-taught programmer and innovator with extensive experience in software development and technology. Terry shares insights into the world of spatial computing, explaining how it differs from augmented reality (AR) and virtual reality (VR). The conversation delves into the intersection of generative AI and spatial computing, exploring how AI enhances user interactions and personalizes experiences.

This episode of We Got Your Mac is presented in collaboration with Innovation Heroes. Innovation Heroes is an SHI podcast exploring the people and businesses driving change in our drastically disrupted world. Host Ed McNamara explores some of the most inspiring stories of business innovation in the post-pandemic era.

Discussed in this episode:

Explanation of spatial computing and how it differs from augmented reality (AR) and virtual reality (VR).
Key technologies enabling spatial computing, including spatial mapping, object tracking, and human-machine interfaces.
Discussion on the Apple Vision Pro and its unique features.
Potential applications of spatial computing in various industries, such as data visualization and collaboration.
The intersection of generative AI and spatial computing and how AI enhances user interactions.
Future advancements and the potential impact of spatial computing on enterprise and consumer spaces.

Give Me One Good Reason: Use Cases for Apple Vision Pro Oct 15, 2024

In this episode, Victoria catches up with Tom for an update on his ongoing deployment project. As Tom's team starts to wrap up the project, they need to address concerns and strategies around application compatibility.

Next, Victoria is joined by colleagues Matt, Cheryl, and Phalgun from SHI to recap their recent experience with the Apple Vision Pro in London. They share their thoughts on the device's capabilities, potential use cases, and the overall impact of spatial computing on various industries. They discuss the excitement and possibilities that Vision Pro brings to the table, as well as some of the challenges and considerations for its adoption in the enterprise.

Discussed in this episode:

Challenges in deploying Macs and iPads.
Application compatibility concerns and solutions.
Encouraging platform adoption without forcing it.
Lessons learned from Apple's AI tools and chip architecture.
Initial impressions and expectations of Apple Vision Pro.
Vision Pro educational content and applications.
Vision Pro cost considerations and return on investment.

Guardians of the Apple Galaxy: Security Insights from Jamf Oct 01, 2024

In this episode, Victoria and Scott sit down with Michael Covington, Vice President of Portfolio Strategy at Jamf, to delve into the latest Jamf Security 360 annual trends report. They explore the key findings of the report and discuss how these insights can help organizations enhance their security posture. From emerging threats to best practices in device management, this conversation is packed with valuable information for anyone interested in cybersecurity and enterprise technology.

This episode is sponsored by Jamf. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer simple, and protects personal privacy.

Discussed in this Episode

Overview of the Jamf Security 360 annual trends report
Key findings and statistics from the report
Emerging cybersecurity threats and trends
Best practices for device management and security
Strategies for improving organizational security
Future outlook and predictions in the cybersecurity landscape

A Whole Neural World: What's the Deal with AI PCs? Sep 17, 2024

In this episode of We Got Your Mac, Victoria gets an update from Tom Rice on his ongoing Apple device deployment project. They discuss the challenges and solutions related to shared mobile devices, security, and compliance. Then, Victoria and Michael are joined by SHI’s AI PC expert Ruva Chimusoro, exploring what makes AI PCs unique, what their benefits are, and how organizations should approach them.

This episode is sponsored by OtterBusiness. For more than 25 years, innovations from Otter Products have been deployed by some of the largest enterprise and public sector organizations in the world. They have partnered closely with end-customers, strategic partners, and authorized resellers to support their efforts and gather feedback on how they can evolve their products and support model to ensure continued success. These inputs, along with an iterative approach, have become the foundation for the newly created OtterBusiness brand and supporting organization. OtterBusiness is committed to innovating and activating business solutions that break barriers and empower customers and partners to unlock their full potential.

Discussed in this episode:

Challenges with shared mobile devices and the need for compliance.
Solutions for identifying users and ensuring security.
Single sign-on experience and mapping iPads to identity providers.
Balancing security and usability.
macOS Security Compliance project and its benefits.
Introduction to AI PCs and their definitions.
Explanation of neural processing units (NPUs) and their benefits.
Discussion on hardware and software advancements.
Spec recommendations and their implications.
Role of cloud computing in AI processing.
Apple's approach to AI capabilities and memory specifications.

Keynote to Rollout: Kandji’s WWDC Preparation Playbook Sep 03, 2024

In this episode of We Got Your Mac, Victoria and Scott are joined by Weldon Dodd, Senior Vice President of Global Solutions at Kandji, to analyze Apple's Worldwide Developers Conference (WWDC) and the beta season that follows. We discuss the latest features coming to Apple’s operating systems, the transition to Declarative Device Management (DDM), and strategies for IT admins to prepare for the upcoming OS releases. Weldon shares his extensive experience in Apple IT, offering valuable insights and practical advice for managing Apple devices in an enterprise environment.

This episode is sponsored by Kandji. Kandji is a modern device management & security solution for Apple devices built to deliver automation and intuitiveness for both the admin and end user. Kandji's reimagined approach for device management and security through advanced automation ensures critical delivery of management and deployment of enterprise-scale Apple fleets.

Discussed in this Episode

Overview of WWDC and its significance for Apple IT professionals
Key announcements and new features from WWDC
The 3-month beta period and its importance for application compatibility
Transition from Mobile Device Management (MDM) to Declarative Device Management (DDM)
Benefits of DDM: real-time status updates and reduced management overhead
Preparing for new OS releases: validation of devices and applications
Strategies for rolling out new OS versions to enterprise devices
Importance of keeping devices updated for security and feature improvements
Using automation and management tools like Kandji to streamline OS deployment

Configure it Out: Simplifying the Employee Experience Aug 20, 2024

In this episode, we catch up with Tom Rice for another update on his deployment project with a large retail customer. The project involves transitioning to iOS devices for handheld point-of-sale terminals and providing Macs to back-office employees. Tom discusses the customer’s network setup across all their retail locations and shares insights on overcoming connectivity issues using the Mac Evaluation Utility.

Next, Steve Weiner, Principal Architect at SHI and recently awarded Microsoft MVP, joins the conversation to talk about the latest updates in Microsoft Intune. Steve explains how the new Platform SSO feature allows users to log into a Mac using their Microsoft Entra ID (formerly Azure Active Directory) credentials, providing a seamless single sign-on experience. This integration simplifies Mac management and enhances security, particularly for organizations with mixed Mac and Windows environments.

This episode of We Got Your Mac is presented in collaboration with SHI’s Mac Readiness Assessment. For a limited time, eligible customers who complete the assessment get a free trial of top-tier MDM solutions like Jamf Pro or Kandji. Visit SHI.com/MacAssessment today to see how SHI can unlock the full potential of your Apple fleet.

Discussed in this episode

Automatic network connection for new devices using a certificate chain of trust.
Provisioning network setup for initial device configuration.
Troubleshooting network connectivity issues using the Mac Evaluation Utility.
Overview of enrolling Macs in Microsoft Intune.
Explanation of the new Platform SSO feature allowing users to log into Macs using Microsoft Entra ID (formerly Azure Active Directory) credentials.
Benefits of Platform SSO for seamless single sign-on experience and improved security.
Security enhancements and zero-touch deployment options with Platform SSO.
Impact on user adoption and ease of use for organizations with mixed Mac and Windows environments.

The Good, the Bad, and the FUD: Apple Intelligence and Microsoft Recall Aug 06, 2024

In this episode of "We Got Your Mac," we delve into the latest AI tools from Microsoft and Apple, exploring their implications for organizations using Macs at scale. We're joined by cybersecurity experts Brad Bowers and Jonathan Care to separate the fear, uncertainty, and doubt (FUD) from the facts. They discuss the different approaches taken by Microsoft and Apple, the potential security and privacy concerns, and provide practical advice for organizations considering adopting these new technologies.

Tune in for a deep dive into the world of end-user computing and the evolving role of Apple in enterprise settings. For more episodes and other content, visit WeGotYourMac.com.

This episode of We Got Your Mac is presented in collaboration with SHI’s Security Posture Review. SHI’s Security Posture Review takes the guesswork out of determining your current state of network security. From external vulnerability to remote access assessments, we rank the current status of your network – from all angles. Visit SHI.com/SecurityReview to learn more today!

Discussed in this episode

Introduction to the new AI-powered tools from Microsoft and Apple and their relevance to organizations using Macs.
Security and privacy concerns related to data storage, malware risks, and potential misuse by employers.
Concerns about employee monitoring and surveillance using AI tools.
Recommendations for organizations adopting these AI tools.
Broader implications for data governance in AI strategies.

Somehow We Manage: The Importance of MDM in the Enterprise Jul 23, 2024

Hosted by: Victoria Barber, Michael Brown, Scott Smith

In this episode, we get an update on Tom Rice's ongoing Apple deployment project with a large retail organization. The team assisted the customer in selecting a Mobile Device Management (MDM) vendor, enabling efficient management, configuration, and application deployment to the Apple devices.

Next, we talk to regular co-host Kevin English about the potential of Apple Vision Pro in an enterprise setting, implications for the future of work, and why MDM support is critical to enterprise adoption of any new platform. Kevin joins us using his Vision Pro Persona, so if you’re able, we recommend watching the video version of this episode on YouTube!

This episode of We Got Your Mac is presented in collaboration with SHI’s Zero-Touch X. When your employees need the latest devices shipped directly to their home or local workplace, and ready to go with the right apps, accounts and privileges, Zero Touch X is game-changer.

Zero Touch X supports MacOS, iOS, Windows, Android and Chrome OS, helping support employee choice programs, improving user productivity and reducing the overhead on your internal IT teams.

Give your device lifecycle the X Factor, learn more about SHI’s Zero Touch X today.

Discussed in this Episode

Challenges faced in deploying and managing Mac and iOS devices.

Benefits of the MDM solution, including granular control and customization.

Application deployment to specific departments or user groups.

Vision Pro's potential to transform workflows with its "infinite canvas" and 3D interaction capabilities.

Comparison of Vision Pro with traditional VR headsets.

New possibilities for data visualization and analysis through spatial computing.

Gradual adoption in enterprises, requiring testing, evaluation, and integration into existing workflows.

Vision Pro's potential to disrupt traditional work environments by reducing the need for multiple screens.

Importance of developing custom applications and integrations to fully leverage Vision Pro's capabilities.

Accessibility for All: Apple’s Role in Inclusive Tech Jul 09, 2024

In this episode, Victoria and Scott sit down with Beau Ray, a cybersecurity expert at Stratascale, to discuss how Apple's accessibility features have transformed his work and personal life. Beau shares his experiences navigating the tech world with a visual impairment and highlights the importance of inclusive design. From text-to-speech capabilities to system-wide customizations, discover how Apple's commitment to accessibility is making a significant impact.

Tune in for a deep dive into the world of end-user computing and the evolving role of Apple in enterprise settings. For more episodes and other content, visit WeGotYourMac.com.

This episode of We Got Your Mac is presented in collaboration with SHI’s Mac Readiness Assessment. For a limited time, eligible customers who complete the assessment get a free trial of top-tier MDM solutions like Jamf Pro or Kandji. Visit SHI.com/MacAssessment today to see how SHI can unlock the full potential of your Apple fleet.

Discussed in this episode:

Beau's personal journey with visual impairment
The role of Apple's accessibility features in his daily life
The impact of the pandemic on accessibility for people with disabilities
Specific Apple tools and features that enhance accessibility
The importance of involving diverse communities in tech development
Future innovations and AI technologies that could further improve accessibility

Return of the Mac: Apple Integration and Employee Choice Jun 25, 2024

In this episode, Victoria and Kevin kick off Season 2 with an exciting new format. Join us as we begin to follow an Apple deployment project in the retail sector, exploring the challenges and successes of integrating Apple devices in a traditionally Windows-dominated environment. Victoria sits down with Tom Rice to discuss the initial stages of the project and what we can expect throughout the season.

Later, Rachel Schiff shares her journey from being a Windows user to becoming proficient with Mac, and how she leverages Apple products to enhance her work efficiency.

Tune in for a deep dive into the world of end-user computing and the evolving role of Apple in enterprise settings. For more episodes and other content, visit WeGotYourMac.com.

This episode of We Got Your Mac is presented in collaboration with SHI’s Mac Readiness Assessment. For a limited time, eligible customers who complete the assessment get a free trial of top-tier MDM solutions like Jamf Pro or Kandji. Visit SHI.com/MacAssessment today to see how SHI can unlock the full potential of your Apple fleet.

Discussed in this episode:

Apple deployment in retail: Replacing legacy POS systems with Apple devices
Employee choice: The shift towards allowing employees to choose their preferred devices
Challenges and integration: The technical and logistical challenges of integrating new Apple devices with existing legacy IT systems
Transition to Mac: Highlighting the learning curve and the eventual productivity gains
Apple ecosystem benefits: The seamless integration and efficiency of using Apple products across different devices for both professional and personal use

Season 2 Coming Soon! Jun 18, 2024

We're back! Season 2 of We Got Your Mac is coming your way soon. We have a new format that will incorporate some shorter segments, new faces to share hosting duties, and a lot more Apple and general end-user computing content for business leaders and IT admins.

In this season, we'll discuss accessibility, the circular economy and right-to-repair legislation, C-suite perspectives on employee choice, and much more. We'll also follow a Mac deployment project throughout the season. Make sure you're subscribed so you don't miss a thing!

For past episodes and more content, visit wegotyourmac.com

A Vision of the Future: Apple Vision Pro in the Enterprise Mar 19, 2024

The Apple Vision Pro is all the rage right now and rightfully so. Spatial computing seems to be the future. But with the rise of headset devices comes the question of use cases for business.
In this special bonus episode Victoria Barber sits down with Adam Reiser (Sr. Director of End-User Compute at SHI) live from his Apple Vision Pro, to discuss how doing work is set to change because of this amazing new device.

We Got Your Recap: Top Takeaways from Season 1 on Mac Adoption Feb 20, 2024

In this episode, we recap the first season of "We Got Your Mac" by SHI. Hosted by Victoria Barber, the episode reflects on the valuable learnings from the previous 11 episodes, where experts discussed the considerations for Mac adoption, common concerns and misconceptions, and tips for getting started. From discussing the total cost of ownership to the importance of training and support, the episode provides a comprehensive overview of what it takes to successfully deploy Mac at scale. Join us as we delve into the key takeaways and valuable advice shared by industry experts throughout the entire season.

An Apple a Day: Mac User Stories on UX, Productivity, and the Apple Ecosystem Feb 06, 2024

There’s no doubt the transition to Apple products has revolutionized professional and personal productivity.
In this episode, we hear from several industry experts here at SHI who share their experiences transitioning to Apple from other platforms, the influence of Apple technology on job performance and professional image, and the challenges and benefits of using Apple products in various work settings. The diverse experiences of our guests reflect the versatility, adaptability and power of the Apple ecosystem. Plus, we explore the latest developments, including the introduction of Apple's Vision Pro device.
Join as we discuss:

The impact of using Apple products on personal and professional productivity
The evolution of Apple technology in the professional world
Personalization and flexibility with Apple products for work, travel and collaboration

The Long & Winding Road to Mac Adoption: Insights from a Mac Management Expert Jan 23, 2024

Mac adoption at scale can significantly boost effectiveness, with examples showing a 10% to 12% increase in sales team productivity and 12% more code output from software engineers using Macs.
In this episode, we are joined by Henry Patel, Chief Strategy Officer at Jamf and an expert in Mac management, to shed light on the journey of adopting the Mac platform at scale in the enterprise world. Henry shares his insights on the unique value proposition of Mac in the enterprise, the impact of consumer iPhone and iPad use on the enterprise, and the importance of security in Mac adoption. He also discusses groundbreaking solutions introduced by Jamf to ease the transition to Mac and improve productivity. Henry shares transformative success stories from IBM and Cisco, showcasing the significant benefits of Mac adoption.
Discussed in the episode:

The unique value proposition of Mac for enterprises
Overcoming enterprise concerns with Mac adoption
Key considerations and steps for Mac adoption

The Mac vs. PC War Is Over. Now Your Biggest Challenge Is Adoption Jan 09, 2024

The Mac vs. PC war is over. Now your biggest challenge is adoption.
We’re joined by Steve Weiner, Principal Architect of the Advanced Solutions Group at technology solutions provider SHI, to discuss Microsoft and Mac in the workplace. As we explore the challenges and opportunities of integrating both platforms, Steve shares insights on unified endpoint management, the app gap, productivity and security apps, and the importance of change management in adoption. Join us for a deep dive into the dynamic landscape of technology in the workplace and how organizations can navigate the intersection of Microsoft and Mac.
Discussed in this episode:

IT's lean towards Windows and how that is changing
The comfort and reliability that employees seek in using Mac in the workplace
Unified Endpoint Management (UEM) and App Management
Microsoft's approach to managing Macs and PCs and the changing attitudes towards Mac accessibility
Apple's consumer education, addressing the app gap, and understanding the importance of change management

Less Mac & Cheese, More Mac & Ease : A recipe for user training and change management Dec 12, 2023

Is your workplace ready for the Mac invasion?
Kristin Hubler, Adoption Solutions Architect at SHI, delves into the challenges of integrating Mac technology in PC-dominant workplaces. Providing crucial change management strategies and insights into the impact of digital transformation on IT departments and end-users.
Discussed in this Episode:
- Strategies for effective change management when introducing Macs into a PC-dominant workplace.
- Importance of comprehensive employee training and tailored education to facilitate smooth technology transitions.
- Insights into the differences between PC and Mac operating systems and how to optimize workflows for improved productivity.

Mac & Microsoft: Are you Intune with managing Apple devices? Nov 28, 2023

This week we’re investigating how to integrate Mac into a Windows environment and provide Mac users with the same level of service/support and experience as Windows users.
With many organizations adopting a cloud-first approach to end-user computing, does the platform really matter and is it much different managing Mac devices compared to their Windows cousins?
Matt Carey from SHI’s Modern Workplace Services team joins the WGYM team to explain how SHI is supporting a growing number of Mac users and how he works with customers to develop strategies to manage Mac devices on Windows-centric networks.

Long Live the Mac? Investigating Apple’s sustainability credentials Nov 14, 2023

How might the adoption of Mac at scale actually also help your business achieve sustainability goals?
Today we welcome Allyson Mitchell, VP of Sustainability at Mobile reCell, to the podcast. With a career entirely focused on sustainability in different sectors Allyson uses her depth of knowledge to highlight who is leading in the space, the importance of recycling materials in the supply chain, and the environmental impact of technology procurement.
In this episode:

Explore the critical challenges faced by business leaders in improving their environmental footprint.
Innovative strategies for enhancing the recovery phase of asset management.
The broader implications of sustainable IT practices, including data-driven metrics and the prioritization of reuse over traditional recycling methods.

Trick or Treat: Unmasking Mac Security Myths for Business Users Oct 31, 2023

With organizations facing an ever-evolving threat landscape, how safe is it to equip your knowledge workers with Macs?
This week, Victoria and Kevin put Field CISO, Brad Bowers, in the hot seat. The trio meticulously dissects the impact of Apple's growing market share on its vulnerability to cyber threats and explore the nuanced reasons why organizations opt for Macs not just for status but for enhanced security. Brad provides helpful insights on Mac's operating system and hardware security, and a comprehensive overview of the distinct elements in the Mac security ecosystem.
Discussed in this episode:

The implications of Apple's rising market share on its susceptibility to cyber threats
Debunking misconceptions about Mac's impervious security and revealing the driving factors behind organizations' adoption of Mac systems
Analyzing the nuanced differences between Mac and Windows vulnerabilities, and exploring the unique security measures integrated into Mac's operating system and hardware.

Mac in a Windows World: Support Strategies for Success Oct 17, 2023

How can you seamlessly support Mac users in Windows-dominated workplaces and enhance cross-platform collaboration?
In this enlightening episode, host Victoria Barber sits down with Tom Rice, a seasoned expert in Mac integration and support. Together, they explore solutions for supporting Mac users in mixed environments, debunk common misconceptions about Mac adoption in Windows settings, and share insights into optimizing support strategies for a harmonious user experience.
Discussed in this episode:

Overcoming barriers to Mac adoption in Windows environments, from network concerns to resistance from IT departments.
Strategies for Mac and Windows admins to expand their skill sets and effectively support Mac deployments at scale.
The importance of assessing in-house skills, considering support strategies, and leveraging augmented support professionals for successful Mac integration in Windows-dominated workplaces.

The Price is Right: Does the Cost of Mac in the Workplace Add Up? Oct 02, 2023

As we discovered in episode 1, Macs make shiny and cool status symbols for executives. But as a business device for the rest of us, does the math make sense?
In this episode, we welcome back Dave Gruver, Field CTO at SHI International, to discuss the "total cost of ownership" (TCO) and the importance of a proper business case when considering Mac devices at scale. In this conversation, Dave will explain how to calculate costs, analyze benefits, and navigate budget allocation challenges.
Join us as we discuss:

Understanding Total Cost of Ownership (TCO)
Differentiating between hard dollar costs (hardware, software, support costs) and soft costs (productivity, energy usage)
Addressing the issue of decentralized IT budgets and the need for a holistic approach

Go Hard or Go Home: How Big do you like your Mac? Sep 19, 2023

In this episode, hosts Victoria Barber and Kevin English are joined by Dave Gruver, Field CTO at SHI for a candid discussion about the decision-making process behind enterprise-scale Mac deployment.
If you’re a business or IT leader weighing the pros and cons of Mac at scale, this could be the survival guide you need as they explore why organizations are drawn to this transformation and the essential questions to ask in order to determine if Mac deployment is right for your enterprise. From assessing compatibility with critical business applications to evaluating your IT team's Mac competence, this episode will equip you with valuable insights to make an informed decision.
In this episode, you'll discover:

How to work out whether Mac at scale is right for you by asking the right questions.
Insights on how critical business applications, current IT skills, and existing systems will impact on the success of a move to Mac at scale.
How to identify who will thrive in a Mac ecosystem, and where Mac adoption might not be the right for an organization or individual user.

In the next episode, we’ll get Dave back to talk in more detail about business cases and TCO.

Setting the Stage: Exploring Mac Deployment At Scale Sep 19, 2023

Away we go! In this first episode of We Got Your Mac, hosts Kevin English and Victoria Barber set out with Jess Craver, Enterprise Account Executive at SHI, to discover why organizations are looking to deploy Apple’s Mac platform at scale and unpack some of the considerations when doing so. It isn’t just about technology, but about the business transformation the technology can drive.
It isn’t just about technology, but about the business transformation the technology can drive. Explore the compelling reasons why businesses are embracing Mac deployment, from enhancing employee experience to boosting productivity and redefining company image.
Discussed in this episode:

The why – the business drivers behind the move to deploying Mac at scale rather than as a niche solution
The real-world complexities and challenges of logistics, compatibility, and more when integrating Mac into diverse IT environments
The success stories - real-world examples of how successful deployment of Mac at scale can be the catalyst for innovation, improve employee satisfaction and reflect corporate values and identity

We Got Your Mac (Coming Soon) Aug 30, 2023

This is a show for cutting-edge IT professionals and business leaders. Conversation on the latest Apple developments, tech trends, actionable tech integration and implementation advice, and beyond. We Got Your Mac, is brought to you by SHI. Episodes coming soon!

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