Wash Talk: The Carwash Podcast

Episode 231: Identify waste, improve quality with Steve Gaudreau and Jason Van Kooten Feb 19, 2025

In this episode, host Rich DiPaolo talks with Steve Gaudreau, president, and Jason Van Kooten, director of maintenance and facility, for Brink Results, LLC. Brink Results is widely recognized in the professional carwashing industry for its expertise in organizational development, management coaching and sales training. However, as Gaudreau explains, the company has expanded its services to include technical consulting, helping carwash operators improve tunnel efficiency, enhance quality and reduce operational costs. Leading this initiative is Van Kooten, a successful operator with firsthand experience in optimizing carwash performance. Throughout the conversation, Van Kooten discusses strategies for reducing water and chemical waste, emphasizing the importance of training staff to use chemicals efficiently while maximizing effectiveness. He also explores how the right nozzles and spray technologies can help minimize water usage without compromising wash quality. The discussion highlights key metrics that operators should track to measure efficiency, along with best practices for real-time monitoring and data analysis to improve decision-making. In addition to chemical and water management, this episode delves into the critical role of preventative maintenance. Van Kooten and Gaudreau share insights on how carwash operators can implement effective maintenance schedules to prevent costly downtime and extend the lifespan of equipment. For more information, please visit www.brinkresults.com.

Episode 230: The business case for colored LEDs with Erin Noonan Feb 12, 2025

Host Rich DiPaolo talks with Erin Noonan, director of marketing for G&G Industrial Lighting, to discuss how colored carwash light shows can transform the customer experience and bolster operators' bottom lines. Noonan shares her thoughts on the impact of LED lighting on customer experience, loyalty and business growth. She explores the functional benefits of colored LEDs beyond aesthetics, such as improved visibility, safety, service confirmation and efficiency. Additionally, Noonan discusses the ROI of investing in modern LED systems, using case studies of existing customers. Throughout the conversation, Noonan highlights key industry trends and innovations in carwash lighting and offers expert guidance for operators looking to implement or upgrade their lighting systems to maximize impact and profitability. Tune in to learn how strategic lighting choices can enhance your customer experience and drive long-term success.

Episode 229: Previewing the 2025 SCWA Convention & EXPO with Jeff Blansit Feb 10, 2025

Host Rich DiPaolo talks with Jeff Blansit, president-elect of the Southwest Car Wash Association (SCWA). In this episode, we’re diving into everything you need to know about the 2025 SCWA Convention & EXPO, scheduled for Feb. 26-28 at the Fort Worth Convention Center in Fort Worth, Texas. Blansit shares insights on this year’s theme — Refresh, Renovate and Reinvest — and how it reflects the evolving landscape of the carwash industry. We also discuss the CEO Forum featuring Michael Dominguez, the Fast Tracks educational sessions and the Car Wash 101 session, designed to help new investors and operators gain valuable industry knowledge. Blansit previews the highly anticipated keynote address from Brian Kilmeade and highlights the Thursday night event at Second Rodeo Brewing in the historic Mule Alley district. Learn key tips on how attendees can maximize their ROI and make the most of their time at the convention. Whether you’re a first-time attendee or a seasoned pro, this episode is packed with valuable info to help you get ready for SCWA 2025.

Episode 228: EverWash’s growth and acquisition of Coinless with Scott Caplan and Max Pulcini Feb 05, 2025

Host Rich DiPaolo talks with Max Pulcini and Scott Caplan from EverWash to discuss the evolving landscape of carwash memberships and the company’s acquisition of Coinless in 2024. Pulcini and Caplan share insights on how carwash memberships have evolved over the past decade, highlighting the growing role of technology and consumer preferences in shaping membership. They also dive into effective marketing strategies, discussing the messages and platforms that resonate most with today’s carwash customers. The conversation shifts to EverWash’s acquisition of Coinless. Caplan details how the deal came together and why Coinless was a strategic fit for EverWash. Listen to how this acquisition strengthens the company’s market position, ensuring a seamless transition for Coinless customers while unlocking new growth opportunities. Is there real potential to add a substantial membership program at self-serve and IBA locations? Hear Caplan's reaction to this question and more thoughts on these formats. Looking ahead, Caplan and Pulcini touch on EverWash’s future plans, including new capabilities and service expansions to further enhance its offerings. Tune in to learn more about the future of carwash memberships and EverWash’s vision for continued innovation and industry leadership.

Episode 227: Looking back post acquisition and projecting a bright future ahead with Mack Ewing Feb 03, 2025

Host Rich DiPaolo welcomes back Mack Ewing, senior director of sales and marketing for Transchem Group, to discuss the company’s evolution after the OPW Vehicle Wash Solutions (VWS) acquisition, overall carwash chemistry trends and what’s next for the market. First, Ewing shares insights into Transchem’s integration into OPW VWS following its acquisition, highlighting how the transition has expanded its global and North American reach. He also discusses emerging trends in the U.S. carwash chemical market and the significance of Transchem’s refreshed AutoLux product lineup. Additionally, Ewing provides insight into the future of carwash chemistry, including what's ahead for breakthrough technology graphene. He also offers a forward-looking perspective on how 2025 might differ from last year for carwash operators. To close out the conversation, Ewing previews what attendees can expect at Transchem’s booth at the upcoming SCWA Convention & EXPO in Fort Worth, Texas.

Episode 226: 2025 M&A carwash industry trends Jan 24, 2025

In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo catches up with Jeff Pavone, founding partner, and Chris Jenks, partner and CEO, of Amplify Capital Group. The trio discuss the latest trends in mergers and acquisitions (M&A) and investment activity in the carwash industry as we start 2025. During the conversation, Pavone and Jenks share insights into what’s driving sellers to the table today and discuss the types of chains currently seeking to acquire carwash businesses. They highlight how the competitive landscape has changed compared to five years ago. We also get an inside look at Amplify Capital Group’s recent projects and the services the firm offers to help businesses navigate the evolving carwash investment space. Pavone and Jenks provide their perspective on where M&A activity is headed over the next 12–18 months and share expert advice on how carwash owners can best position their businesses to achieve maximum value.

Episode 225: Driving Online Revenue Growth with Nautilus Jan 15, 2025

In this episode of Professional Carwashing & Detailing’s Wash Talk, host Brian Ankney welcomed Amayr Babar and Ali Sareini, co-founders of Nautilus, to discuss how selling carwashes online increase ticket sales as well as facilitate upselling, such as single washes converting to bundled wash books with just one click.

Episode 224: QR Codes, Cashless Systems and Industry Trends Jan 09, 2025

The carwash industry is undergoing rapid transformation, with new technologies and evolving consumer preferences reshaping the landscape. In a recent episode of Professional Carwash & Detailing's Wash Talk, host Brian Ankney sat down with Jason Hayes of Leadership Industries to explore trends, challenges and opportunities in the carwash sector.

Episode 223: The future of carwash tech: Insights from FlexWash Co-Founder Chirag Toor Jan 02, 2025

In this episode of Wash Talk by Professional Carwash and Detailing, host Brian Ankney interviews Chirag Toor, co-founder of FlexWash, a cutting-edge software solution tailored for carwash operations. Toor shares his journey from growing up in a family carwash business to developing FlexWash with his brother to modernize industry tools.

Episode 222: Is now a good time to refinance with Reuven Birnkrant Dec 23, 2024

In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo sits down with Reuven Birnkrant, CEO of PetroCal Associates, for a deep dive into refinancing strategies for carwash operators. Building on an article featured in the December 2024 issue of Professional Carwashing & Detailing magazine, Birnkrant shares expert insights on navigating refinancing costs, timing loans in fluctuating interest rate environments, and optimizing financial structures for long-term success. Birnkrant educates us on the impact of resetting amortization, strategies for demonstrating business stability to lenders and how refinancing can be a tool for growth beyond just lowering payments. He also explores the benefits and risks of cash-out refinancing and key indicators operators should monitor to make informed decisions. Whether you're considering refinancing to simplify debt, improve loan terms or leverage equity, this episode is packed with actionable advice to help carwash owners make smarter financial moves. Don't miss Birnkrant's expert take on common mistakes to avoid and when refinancing may not be the ideal choice.

Episode 221: Transforming Carwash Efficiency and Sustainability Dec 17, 2024

In this episode of Wash Talk, Brian Ankney speaks with Josh Bachner of Moleaer about the innovative application of nano bubble technology in carwashes. Nano bubbles are microscopic gas-filled bubbles, about 100 nanometers in diameter, which are invisible to the naked eye and behave differently than typical bubbles due to their size. They remain suspended in water and possess a strong negative surface charge, making them highly stable and versatile. Moleaer specializes in creating and applying this technology across industries that use water, including carwashes.

Episode 220: The Power of Personalized Service in Carwash Chemistry Dec 09, 2024

In this episode of Wash Talk: The Carwash Podcast episode, host Brian Ankney speaks with Mark Clanton and Michael Lamminen of Apex Pro Formulators. They discuss how the company becomes an integral part of their clients' operations by managing the backroom aspects, ensuring a seamless supply of high-quality products and offering technical support. This partnership allows carwash operators to focus on growing their businesses while Apex handles the chemistry and operational efficiency, ultimately boosting profitability and service quality. A key point discussed was the impact of private equity consolidation in the car wash industry, which has often led to a decline in personalized customer service. Apex differentiates itself by prioritizing hands-on support, maintaining inventory levels and performing preventative maintenance rather than relying solely on remote technology. Their approach ensures that minor issues, such as leaks or injector problems, are identified and addressed before they escalate, providing operators with peace of mind.
In addition to a comprehensive range of carwash chemicals, Apex specializes in custom solutions, such as private labeling and seasonal fragrances like pumpkin spice or candy cane.

Episode 219: Carwash market update with Alexandra Feldman and Kenny Kraft Nov 20, 2024

Host Rich DiPaolo sits down with Alexandra Feldman, vice president, and Kenny Kraft, managing director, at Houlihan Lokey. In this episode, we delve into the U.S. carwash industry's latest trends, challenges and opportunities. Our conversation begins by exploring the remarkable resilience of the carwash industry. Feldman and Kraft provide insight into the key factors that have enabled this sector to weather economic fluctuations and external pressures, demonstrating its staying power. We then shift to the consolidation trends sweeping the industry over the past seven years. Feldman and Kraft discuss the driving forces behind recent M&A activity and share their projections for how these trends will evolve, touching on the strategic interests behind many acquisitions. As regulatory pressures mount, carwash operators are navigating new compliance challenges but are there opportunities for operators when it comes to regulations? Our guests outline the regulatory landscape, explaining how specific policies may shape operational practices in the years to come. Addressing the headwinds that could impact growth, Feldman and Kraft highlight the risks and challenges facing the industry over the next decade, from economic uncertainties to market shifts. The conversation wraps up with a look at the investment and financing landscape, where Feldman and Kraft shed light on why this resilient sector continues to attract investors and how operators might secure opportunities in this climate. Our guests also share invaluable advice for carwash operators considering scaling or exiting their businesses in light of current market dynamics. To read Houlihan Lokey's U.S. Convenience Store and Car Wash Industry Update, please visit https://hl.com/insights/us-convenience-store-and-car-wash-industry-update.

Episode 218: The SBA 504 Commercial Real Estate Loan Program with Kurt Chambliss Nov 13, 2024

In the latest episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Kurt Chambliss, executive vice president of business development for TMC Financing, to discuss the SBA 504 Commercial Real Estate Loan Program. This financing option is increasingly popular among carwash operators looking to expand or upgrade their facilities. Chambliss provides an in-depth explanation of the SBA 504 Loan Program, detailing how it helps businesses finance real estate, equipment, construction, improvements and renovations. He also discusses the potential for operators to take out multiple loans and how these can be structured to maximize financial benefits. The episode also delves into the SBA 504 Green Loan Program, a valuable opportunity for carwash businesses aiming to incorporate energy-efficient upgrades. Chambliss shares examples of qualifying projects and how they can lead to cost savings. Additionally, he covers the pros and cons of refinancing to improve cash flow, offering insights into situations where refinancing has been particularly advantageous. See how partnering with the right certified development company (CDC) to secure financing can make a huge difference. Chambliss shares tips on what carwash owners should look for in a CDC to ensure a successful financing experience. He concludes the episode with practical advice for operators on navigating the financing landscape to achieve their growth and improvement goals. For more information and to find a reputable CDC in your area, please visit SBA.GOV.

Episode 217: Being 'a local neighborhood carwash' with Whistle Express' Danielle Petersen Oct 23, 2024

Host Rich DiPaolo sits down with Danielle Petersen, chief marketing officer at Whistle Express Car Wash, to discuss the brand’s unique focus on being a "local neighborhood carwash." Petersen shares insights into how Whistle Express sets itself apart through its hyperlocal approach and meaningful community engagement. The conversation begins with why it's essential for Whistle Express to position itself as a neighborhood carwash, and how this differentiates the brand from competitors. Petersen also highlights some of the company's successful efforts to connect with local communities, including charitable on-site events and strategic partnerships that are core to Whistle’s mission. She explains how Whistle chooses causes to support and the impact these initiatives have had on the communities the company serves. With operations spanning 10 states, Petersen shares whether the company takes a different approach to customer connections in each region or follows universal strategies that resonate across the board. Finally, the episode wraps up with a look into the future, as Petersen discusses Whistle Express’ plans for growth and how the brand intends to scale its hyperlocal focus as it expands. Tune in to learn more about how Whistle Express continues to foster strong community ties while growing its presence across the U.S.

Episode 216: Proactive, optimized operations with Spot AI's Sud Bhatija Oct 18, 2024

Host Rich DiPaolo is joined by Sud Bhatija, co-founder and COO of Spot AI. In the interview, Bhatija discusses how his company’s cutting-edge AI camera solutions are transforming the way operators do business in the carwash industry. Bhatija shares insights into what inspired Spot AI to focus on the carwashing and detailing industries and highlights the key features the company is offering to help alleviate such operating pain points as damage claims and bottlenecks. We also explore how Spot AI's partnership with NCS helps operators increase revenue and customer loyalty as well as the actionable insights provided through tools like unattended pay station alerts and activity maps. Tune in to learn about the costs, installation and training required for Spot AI’s systems, and hear what Bhatija envisions as the future of AI camera technology in the carwash space.

Episode 215: Champion Xpress Carwash reaches 50 locations with Trey Merchant Oct 10, 2024

Host Rich DiPaolo welcomes Trey Merchant, CEO of Champion Xpress Carwash, to talk about Champion Xpress Carwash’s impressive achievement of reaching 50 locations, with its latest opening in Des Moines, Iowa. Merchant shares the journey behind this milestone, the strategic advantages of expanding in the Midwest and the company’s plans for continued growth. We also dive into what makes Champion Xpress stand out in a competitive carwash industry and the role of 7B Building and Development in supporting Champion's rapid expansion, as well as other operators. Tune in to hear Merchant's insights on the current state of building in the carwash industry and the exciting plans ahead for the growing chain.

Episode 214: Succession planning with Dave Haupt Oct 03, 2024

Host Rich DiPaolo discusses succession planning with Dave Haupt from Red Rock Tax and Consulting Group. In this episode, we begin by discussing the essential elements of a strong succession plan and how owners can prepare for a smooth transition. Haupt shares insights into the different types of trusts, such as dynasty trusts, charitable remainder trusts, and grantor retained annuity trusts (GRATs), and how they can help in passing down a business to future generations. We also explore key business exit strategies, including the 1031 exchange and Employee Stock Ownership Plans (ESOPs), highlighting the long-term tax benefits of each. Haupt offers practical advice on how owners can enhance their business’ value to attract buyers or heirs before selling or passing it on. The episode also delves into provisions like the step-up in basis upon death and the annual gift exclusion, helping owners minimize tax impacts on heirs. Finally, Haupt discusses common mistakes business owners should avoid when handing down their businesses. Tune in for expert guidance on planning for the future and ensuring a successful business transition. For 1031 exchange help, please visit www.1031exchangesite.com.

BONUS EPISODE: Unscripted: NRCC 2024 preview with Doug Rieck Sep 04, 2024

In this episode of Unscripted, Doug Rieck, the NRCC 2024 chairman, discusses the latest plans and updates for the upcoming Northeast Regional Carwash Convention (NRCC), which will take place in Atlantic City, New Jersey, from October 7-9. Rieck provides insights into registration, exhibitor booths and what attendees can expect at the show. He highlights the educational sessions and networking events he's most excited about and highlights this year’s keynote speaker, explaining how the speaker’s message will benefit carwash professionals. Rieck also reflects on how the NRCC has evolved over the years, the challenges currently facing the carwash industry in the Northeast, and how attending the NRCC can help operators overcome these issues. He concludes by sharing where people can find more information and how to have a fun and productive experience while at the event.

Episode 213: Carwash staffing needs with Ben Branam Aug 08, 2024

Host Rich DiPaolo sits down with Ben Branam from AutoBrite Company to delve into the evolving landscape of carwash staffing. Branam provides insights into the various carwash formats available to new investors, detailing the labor requirements for each type, and the impact of increasing automation and technology in the industry.
The conversation explores the extent to which automation is affecting labor needs in carwashes, and Branam identifies key positions that remain resistant to replacement. They also discuss strategies for maintaining high customer service standards with fewer employees, emphasizing the importance of effective training and hiring practices. Branam highlights the risks of understaffing or offering inadequate wages, pointing out signs that may indicate the need for staffing adjustments.
This episode offers valuable guidance for carwash operators aiming to balance efficiency and workforce management in a rapidly changing market.
For more information about AutoBrite Company, please visit www.autobriteco.com.

Episode 212: Pricing changes with Brian Epstein Jul 31, 2024

Host Rich DiPaolo welcomes Brian Epstein, a regular contributor to PC&D, current carwash consultant and former operator based in Phoenix, Arizona. In this episode, we’re discussing new pricing trends that we’ve been noticing in the carwash industry. We start by delving into Epstein's background and how he got started in carwashing. We then explore some of the traditional pricing strategies that have proven most effective over the decades, as well as the worst mistakes operators make when it comes to menu pricing. Epstein shares insights on how memberships have influenced market prices. We also discuss when operators should absorb price increases versus passing them onto customers, the best way to introduce new prices to customers, and how operators can make retail customers feel welcomed and valued amidst the growing emphasis on membership programs.

Episode 211: Justin Pope on Innovative Enclosure Solutions for Carwashes Jul 23, 2024

Justin Pope from Allied Molded Products joins host Brian Ankney for a new episode of Wash Talk: The Carwash Podcast. Pope discusses the importance of enclosures in the carwash industry and the factors to consider when choosing the right material for an enclosure. He emphasizes the benefits of non-metallic enclosures, such as their resistance to rust and their lightweight and easy-to-modify nature. Pope also talks about the durability and lifespan of enclosures, highlighting the importance of selecting enclosures that can withstand water, cleaning agents and other corrosive chemicals. He mentions the impact resistance of enclosures and the need for them to be rigid and wobble-free. Pope also discusses the importance of UL listing, which ensures that enclosures meet certain standards of quality and construction. He concludes by mentioning the advancements in technology and product development in the enclosure industry, including the release of a new square-sized enclosure in their Ultra Line series.

Episode 210: IGL Coatings in the news with Keong Chun Chieh and Dustin Jackson Jul 18, 2024

Host Rich DiPaolo is joined by Keong Chun Chieh, founder and CEO of IGL Coatings, and Dustin Jackson, the new CEO of IGL Coatings USA. In this episode, we dive into the latest updates from IGL Coatings, starting with the company's origins and how it began serving car care professionals. We explore the company's commitment to sustainability and what it means for their business and customers. We also discuss the recent recognition of one of IGL Coatings' products at the ITEX 24 show, the strategic fit of new leadership for IGL Coatings USA and plans for future growth. Additionally, Chun Chieh and Jackson compare the car care landscape in the U.S. with other global markets, and look ahead to the future of the auto detailing and washing industries. Tune in to hear what lies ahead for IGL Coatings and what to expect in 2024 and beyond.

Episode 209: Salespath™ by Rinsed with Kyle Doyle Jul 10, 2024

Host Rich DiPaolo welcomes Kyle Doyle, founder of Salespath™ (formerly Ignite Wash), to discuss the company's journey and future. The conversation highlights Salespath's new partnership with Rinsed after the recent acquisition. Doyle explains how Rinsed will help the offering achieve the next level of growth. He shares insights from his research on attendant and customer behaviors during the membership sales process, noting effective tactics and the power of gamification in driving engagement. Doyle also discusses upcoming industry trends and provides details on how to sign up for the Salespath service.

Episode 208: Marketing on a budget with Greg Kerr Jul 02, 2024

Host Rich DiPaolo is joined by Greg Kerr, owner of Alchemy Merch. In this episode, we delve into strategies for carwash operators to enhance their marketing efforts while managing budget constraints. Kerr shares his entrepreneurial journey and insights into overcoming common marketing challenges faced by new businesses. We explore effective social media tactics, alternative marketing methods for small businesses with limited resources and ways to ensure digital marketing campaigns reach the right audience amid evolving internet privacy laws. Additionally, Kerr highlights the role of custom merchandise in cost-effective marketing and discusses the current use and limitations of AI in marketing.

Episode 207: Mothers® Automated Solutions™ enters automated sector with Bryce Miller Jul 01, 2024

Host Rich DiPaolo interviews Bryce Miller from Mothers Automated Solutions. Miller discusses the company's strategic move into the automated and self-serve carwash market after 50 years in the car care industry. He provides insights into the research and development process that set the company's offerings apart, including its focus on nonionic solutions and their benefits. Miller shares early results and cost savings observed since entering the sector and outlines the company's vision to be a leader in the automated car care industry. Miller also informs listeners on where operators can find and order the company's new professional chemical solutions for automated carwashes.

Episode 206: The carwash and crawfish update with Justin Alford Jun 26, 2024

Host Rich DiPaolo welcomes back Justin Alford, co-owner of Benny’s Car Wash and past president of International Carwash Association (ICA). In this episode, we’re catching up with Alford to discuss the state of the carwash industry and updates to Benny’s Car Wash. Alford shares his experience as president of ICA and his thoughts on the May 2024 show, highlighting key takeaways. We explore what’s new at Benny’s Car Wash and the challenges of staying current in an evolving market. Alford also updates us on the resolution of supply chain issues from 2022 and even updates the current state of crawfish season in Louisiana. He identifies the biggest opportunities for operators today and discusses private equity’s impact on the market. Finally, we look ahead to the future of Benny’s and what a leading operator might look like in the future.

Episode 205: Advanced Camera Technology in Carwash Operations Jun 20, 2024

Curtis Ray from Acquire Video discusses the importance of high-quality camera technology in carwashes. Curtis explained that due to the harsh environment of carwashes, high-end cameras are essential to withstand the conditions and provide clear footage. The interview emphasized the necessity for durable cameras that can maintain their functionality and clarity over time, especially in capturing pre-existing damage on vehicles.
Curtis noted the importance of strategic placement of cameras at both the entrance and exit of carwashes, pointing out that documenting the condition of cars before and after the wash is crucial in resolving customer disputes about scratches and damages. Additionally, the importance of having cameras in other areas, such as pay stations and vacuum areas, was discussed.
The interview concluded with an exploration of the role of AI in enhancing camera and security systems within carwashes. Curtis explained how AI can provide valuable insights into operational efficiencies, such as identifying bottlenecks in pay stations and tracking customer behaviors to improve service. AI also aids in increasing membership sales by recognizing repeat customers and tailoring pitches accordingly. Furthermore, advanced features like spill detection, vandalism alerts and heat mapping were mentioned as tools that can significantly benefit carwash operations. Despite the advancements in AI, Curtis reaffirmed that capturing pre-existing damage on vehicles remains the top priority for car wash operators.

Episode 204: Risks of greenwashing with David Goodman Jun 06, 2024

Host Rich DiPaolo interviews David Goodman, CEO and president of Edenark Group. Goodman discusses greenwashing and its negative effects in the carwashing industry. He shares his background in sustainability, explains what greenwashing is, and discusses its prevalence and risks. He emphasizes the growing importance of genuine sustainability to consumers, even when balanced against convenience and price. The conversation also explores how carwashes can achieve sustainability certifications and the best ways to market these credentials responsibly. Goodman concludes by highlighting the detrimental impacts of greenwashing and the significant benefits of authentic sustainable practices.

Episode 203: Carwash chemistry with Kelly Maria and Larry Azevedo May 23, 2024

Host Rich DiPaolo is joined by Kelly Maria, vice president of chemical and service operations, and Larry Azevedo, operations manager, of Mark VII Equipment. Together, they delve into the fundamentals of chemistry in carwashing. The discussion begins with the identification of common carwash chemicals and their pivotal roles in the cleaning process. Maria and Azevedo shed light on the significance of these chemicals in achieving a thorough wash. Surfactants take the spotlight next, as the team explains how these compounds play a crucial role in breaking down dirt and grime on vehicle surfaces, facilitating their removal during the wash cycle. Listeners gain insight into the composition and benefits of protectant treatments offered at professional carwashes. Maria and Azevedo elaborate on how these products enhance both the appearance and durability of a vehicle's finish. They also share their thoughts on graphene and what's possibly next for the chemistry market.

Episode 202: From hotels to carwashes: A journey of innovation and giving back May 15, 2024

In this episode of Wash Talk, Viran and Dylan Nana from FlowStat share their journey from managing hotels to innovating in the car wash industry. They discuss the creation of Flow Stat, a system designed to monitor and reduce water usage in car washes, helping operators save money and conserve resources. They also highlight their impactful community projects in Zambia, where they build classrooms and provide clean water to schools.
Learn about their inspiring community projects in Zambia and how they are making a difference. Visit www.flowstat.com for more information.

Episode 201: 5 factors of cleaning with Dave Hill May 09, 2024

Host Rich DiPaolo is joined by Dave Hill, operations support and development manager for Transchem and Turtle Wax Pro, a part of OPW Vehicle Wash Solutions, to discuss the five factors of cleaning.
In this episode, Hill explores everything from the significance of water quality and proper pH to understanding the different types of soiling. Hill also covers the impact of particle size and surface type on cleaning efficiency, the role of surfactants and chelates, and the importance of temperature and time in the cleaning process. The episode concludes with practical tips for operators to select the right products for optimal results.
For more information about Transchem and Turtle Wax Pro products, please visit www.transchem.com.

Episode 200: The rise of carwash graphene with Qual Chem May 02, 2024

Host Rich DiPaolo is joined by Joseph Moldovan, founder, and Ryan Molinelli, vice president of sales, of Qual Chem. Moldovan and Molinelli delve into the exciting world of nano graphene and Qual Chem's groundbreaking product, Nano Hex. They also explore the essence of nano graphene, its recent emergence in carwashing and the multitude of benefits it brings. Throughout the conversation, Moldovan and Molinelli discuss the surge in graphene-based products, Nano Hex's unique features, feedback from operators and customers, and the future outlook for graphene-based products in car care. Tune in to this episode of Wash Talk for this insightful discussion on the forefront of carwash chemistry innovation.
For more information on Nano Hex, please visit www.qualchem.biz.

Episode 199: Vending tech update with Chip Kent Apr 29, 2024

Host Rich DiPaolo welcomes Chip Kent, director of sales and marketing for Laurel Metal LLC, to discuss the innovative ways carwash operators can enhance sales and customer satisfaction through modern vending options. Kent shares insights into Laurel Metal's background and its dedication to serving carwash owners and operators.
This episode covers the concept of drop shelf vending and why it's the optimal choice for dispensing car care products, emphasizing its convenience and efficiency. Kent also explores the range of vending machine options offered by his company and elaborates on their features and adaptability to evolving payment methods, ensuring seamless transactions for customers.
The conversation extends to the customization capabilities of these vending machines, allowing operators to tailor product offerings to suit diverse self-serve locations and adapt to changing customer preferences and seasonal trends. Lastly, Kent provides a glimpse into future developments in auto care vending machines, teasing upcoming innovations that will further benefit operators and customers.

Episode 198: Defending reclaim systems with Arcadian Services Apr 25, 2024

Host Rich DiPaolo welcomes Mike Gordon, director of national accounts, and Kipp Kofsky, president, of Arcadian Services, as they delve into the top innovations the company will be showcasing at The Car Wash Show™ 2024.
Gordon and Kofsky begin by discussing Arcadian Services' background and participation at the annual event, hosted by International Carwash Association. In this episode, operators can learn more about the Reclaim Defender and its benefits.
Kofsky also shares more details about Arcadian Services' upcoming presentation at the show as well as other innovations attendees will see while visiting the company's booth #1243.

Episode 197: Marketing best practices with Amy Olson Apr 11, 2024

In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Amy Olson, consumer marketing expert at WashCard Systems, to discuss effective marketing strategies for carwash operators aiming to boost revenue. The conversation covers various tactics, including promoting speed and convenience in payments, utilizing mobile apps to enhance customer visits and brand loyalty, optimizing on-site marketing strategies with effective signage, harnessing the power of word-of-mouth advertising and referrals, and the benefits of implementing rewash programs. In this episode, listeners gain insights into practical approaches to attract and retain customers in the competitive carwash industry.

Episode 196: Creating a winning culture with John Waters Apr 11, 2024

In this episode, host Rich DiPaolo is joined by John Waters from Waters Business Consulting Group. Waters delves into the crucial topic of building and sustaining a thriving carwash culture. We explore the significance of cultivating a winning culture in today's carwash industry and how owners and managers can effectively set expectations among their employees. Waters shares insights on the most effective strategies for reinforcing and maintaining a positive team culture, along with approaches to holding employees accountable for upholding established standards. We also discuss fostering a collaborative environment where team members feel empowered to support one another and maintain the company's standards. Tune in for valuable advice and actionable tips on creating a culture that drives success in your carwash business.

Episode 195: 'The future is now' with Tim Hogue Apr 08, 2024

Host Rich DiPaolo sits down with Tim Hogue, CEO of Modernwash Buildings and Solutions, to explore the keys to building an innovative modern carwash. Hogue shares insights on the characteristics of a well-designed carwash in 2024, how innovative features drive sales, the latest trends in carwash design and the importance of sustainability. Operators can gain valuable advice on avoiding common pitfalls in carwash construction and learn about the impact of automation and smart systems on facility design. Join us as we uncover the secrets to staying ahead in the dynamic world of carwash innovation. Tune in to this episode of Wash Talk and elevate your understanding of modern carwash design and construction.

Episode 194: The Science of Carwash Concentrates with Stuart Hammerschmidt of Shore Corporation Apr 04, 2024

Host Brian Ankney welcomes Stuart Hammerschmidt from Shore Corporation. They discuss the intricacies of super concentrates in carwash products. Hammerschmidt differentiates between products marketed as super concentrates and those that genuinely are, using examples to explain how water content in products can misleadingly inflate their perceived quantity and effectiveness. The conversation then shifts toward practical advice for carwash owners on identifying true super concentrates and ensuring they get value for their money. Hammerschmidt highlights the importance of understanding product contents, as demonstrated through the use of a refractometer — a simple, affordable tool that measures the concentration of non-water parts in liquids. Lastly, they tackle other carwash products and practices, including the use of dyes, fragrances, foaming waxes and foam curtains. The dialogue concludes with a rapid-fire round touching on various aspects of car washing, such as prep guns, pH levels, wheel cleaning, spot-free rinses, and blower systems, underscoring the complexity and nuances of maintaining a carwash business.

BONUS EPISODE: Unscripted: NCS acquires International Drying Corp. with Art Stephens Mar 27, 2024

On this insightful episode of PC&D Unscripted, host Rich DiPaolo is joined by Art Stephens to discuss the recent acquisition of International Drying Corporation by National Carwash Solutions (NCS). Stephens, president and CEO of International Drying Corporation, shares exclusive insights into this strategic move. Stephens discusses why NCS emerged as the perfect partner for the company and elaborates on the specific qualities and synergies that made NCS the ideal choice. The discussion also delves into the strategic significance of the acquisition for International Drying Corporation and how it aligns seamlessly with the company's long-term objectives. Additionally, Stephens covers the roadmap post-acquisition and the envisioned trajectory for growth and innovation. He concludes the interview discussing some new innovations currently in the market and some hints at groundbreaking technologies in the works.

Episode 193: Water reclaim with Chris Armena Mar 25, 2024

In this episode, host Rich DiPaolo is joined by Chris Armena, vice president of direct sales in North America at Mark VII. DiPaolo and Armena explore the multitude of benefits that water reclaim brings to carwash operations. From cost savings to environmental sustainability, Armena sheds light on why water reclaim is becoming an increasingly essential component of modern carwash businesses. He also addresses some commonly asked questions around water reclaim. Tune in to gain valuable insights into how water reclaim technology is shaping the present and future of carwash businesses, and learn how you can leverage this sustainable solution to drive success in your operations.

Episode 192: Giving back with Cars For Kids' CEO Colin Weatherwax Mar 20, 2024

Host Rich DiPaolo is joined by Colin Weatherwax, CEO of Cars For Kids. In this episode, Weatherwax shares his journey with Cars For Kids, from its inception to its growth as a notable non-profit organization. We delve into Weatherwax's motivations behind establishing and growing his career with this non-profit organization, exploring memorable moments and impactful projects along the way. Furthermore, Weatherwax discusses avenues for carwash owners, operators and customers to actively participate and contribute to the meaningful work of Cars For Kids. Tune in for insightful advice on partnering with and donating to reputable non-profit organizations, like Cars For Kids, as we uncover ways to make a difference while keeping those wheels shining bright.

Episode 191: Streamlining IT for carwashes with Centaur Technology Advisors Mar 13, 2024

host Brian Ankney discusses with James Christian from Centaur Technology Advisors the concept of an IT concierge service. James explains that their service stems from frustrations with traditional IT vendors, leading them to partner with around 300 different organizations to provide tailored IT solutions for clients. This service includes sourcing the best IT providers for clients' specific needs without any extra cost to the clients, as they are compensated via commissions from the providers. James emphasizes the importance of acting as a client advisor and bringing a wealth of experience to help businesses, particularly car washes, utilize technology to become more scalable and efficient. They support businesses in managing their IT solutions and relationships with providers, aiming to make IT concerns less burdensome. James also highlights their role in aiding with internet setup for new locations, ensuring ongoing connectivity, and addressing cybersecurity threats. He notes the significant cost savings they can find for businesses during acquisitions by standardizing and consolidating IT services.

Episode 190: OPW VWS acquires Transchem Group with Mack Ewing Mar 07, 2024

Host Rich DiPaolo is joined by Mack Ewing, director of strategic initiatives for Transchem Group, to delve into the recent acquisition of Transchem Group by OPW Vehicle Wash Solutions (VWS). Ewing explores the significance of this acquisition for Transchem and the opportunities it presents to their customers. Ewing also shares insights into the steps being taken to ensure a seamless integration into the OPW VWS family and what the future vision for collaboration with OPW VWS’s existing carwash brands positively impact the company’s ability to serve customers in various regions and vertical markets. The episode concludes with a glimpse into the exciting innovations and developments Transchem customers can anticipate because of this collaboration with OPW VWS and the transition process for existing Transchem customers and the benefits of Digital Mosaic, a technology platform.

Episode 189: An innovative approach to real estate investment with McKenna Capital Feb 26, 2024

Ryan and Sean McKenna of McKenna Capital and Hurricane Express Wash discuss how they've leveraged their knowledge and passion for real estate to create a successful business model that caters to passive investors. By pooling funds from investors, they acquire and develop express car washes, offering investors the benefits of real estate ownership—such as cash flow, equity upside, and tax advantages—without the direct management responsibilities. This model has not only allowed them to expand their business rapidly but also to provide a unique investment opportunity that combines the stability of real estate with the operational efficiencies and profitability of the car wash sector.

Episode 188: Unlocking the power of ground leasing real estate with Reuven Birnkrant Feb 22, 2024

Host Rich DiPaolo welcomes Reuven Birnkrant, CEO of PetroCal Associates, a boutique real estate financing and brokerage firm specializing in carwashes, to discuss crucial aspects of ground leasing real estate for carwash operators.
Birnkrant shares his experience as a real estate broker to address topics such as the impact of the remaining lease term on business valuation, the significance of lease structures like triple net leases, provisions for obtaining financing and recording leasehold mortgages, differences between right of first refusal, right of first offer, and purchase options, benefits of contingency periods for future development, and implications of assignment and sublease rights on the sale of the business. Listeners can expect valuable insights and expert perspectives on navigating the complexities of ground leasing real estate in the carwash industry.

Episode 187: Radiant communication: Revolutionizing carwash coordination with Stewart McClintic of HQ98.com Feb 14, 2024

Host Rich DiPaolo welcomes Stewart McClintic, owner of HQ98.com, to discuss the use of two-way radios in the carwash environment. The conversation covers McClintic's background and introduces HQ98.com. The focus then shifts to the integration of two-way radios, exploring how they enhance communication and coordination among carwash staff in a dynamic working environment. McClintic shares insights on recommended usage scenarios for two-way radios and discusses situations where they may not be the optimal choice. The conversation also delves into technological advancements, highlighting features and innovations in modern two-way radios that contribute to workflow efficiency and customer satisfaction. Also covered are strategies for staff training and onboarding, ensuring that employees are proficient in using two-way radios effectively. Looking to the future, McClintic outlines potential technologies, features and options on the horizon in communication devices, providing listeners with valuable insights into the evolving landscape. Join DiPaolo and McClintic in this illuminating conversation that goes beyond the carwash basics, offering a deep dive into the pivotal role of two-way radios in optimizing operations and enhancing customer experiences.

Episode 186: Noel Peña of DRN Data Feb 08, 2024

The interview between Brian Ankney and Noel Pena from Digital Recognition Network (DRN) covers various aspects of how license plate recognition (LPR) technology is being utilized, particularly in the car wash industry. Key points include: Overall, the interview highlights the innovative use of LPR technology in marketing, especially for the car wash industry, demonstrating how data-driven strategies can significantly improve customer acquisition and retention.

Episode 185: Greg Tischner of Fuji Electric Jan 31, 2024

Host Brian Ankney sits down Greg Tischner from Fuji Electric in the Babcox Media studios for Professional Carwashing & Detailing’s Wash Talk.
The interview provided insights into the technical aspects and importance of Variable Frequency Drives (VFDs) and touchscreens in carwash systems, emphasizing quality, reliability and advanced features as key factors in Fuji Electric's offerings.

Episode 184: What to know about Purchase Agreements Jan 22, 2024

Host Rich DiPaolo is joined by John-Michael Tamburro, managing director of Car Wash Advisory. In this episode, we explore the intricate world of Purchase Agreements within the carwash industry. Join us as we discuss key questions that shine a light on this crucial aspect of business transactions. In our conversation, we cover what a Purchase Agreement is and offer valuable advice for sellers reviewing it. We unravel the purposes of representations and warranties — essential elements in a Purchase Agreement. We also delve into the significance of the due diligence period and provide tips for ensuring a smooth process during this crucial phase. Tamburro also discusses the timing of the entire process, offering clarity on what to expect at each stage. Navigating the complexities of non-competes in the carwash industry is also discussed, providing insights and considerations. Join us for a deep dive into the intricacies of Purchase Agreements and gain valuable insights that can make a significant impact on your carwash business.

Episode 183: Checking in with Dave Hoffmann at Mammoth Holdings Jan 17, 2024

Host Rich DiPaolo welcomes Dave Hoffmann, CEO of Mammoth Holdings, back to the pod. In this episode, we dive into the state of the carwash industry and get some exciting updates from Mammoth Holdings. As 2023 came to a close, we explored the company's achievements toward its initial goals. Our discussion also delves into the current state of the carwash market and its impact on Mammoth Holdings' growth throughout the year. We explore how the fluctuating economy has influenced wash membership, and whether customer demands or expectations have undergone any significant changes.

Episode 182: Phil Marquart from Dencar Dec 20, 2023

In this Wash Talk interview, Phil Marquart from Dencar discusses the evolving landscape of carwash technology, focusing on the efficiency and effectiveness of automated systems versus human involvement.

Episode 181: Kyle Martin of Oasis Car Wash Systems Dec 14, 2023

Kyle Martin of Oasis Car Wash Systems sheds light on the current shift toward in-bay automatic tunnels. These systems have surged in popularity for their environmental and economic benefits, offering a more sustainable solution by reducing water usage compared to residential carwash practices. What's more, their design eliminates the need for attendants, allowing for round-the-clock service and slashing overhead costs, making them an attractive option for carwash owners. Martin provides recommendations for those considering an in-bay tunnel system as well as offers insight on customized apps, lighting and membership models.

Episode 180: Brian Mattingly of Welcomemat Dec 07, 2023

In this episode of Professional Carwashing and Detailing’s Wash Talk, Brian Mattingly, discusses his journey with Welcomemat, a company focused on helping local businesses gain access to data. Mattingly highlights the evolution of Welcomemat from direct mail to digital marketing, emphasizing their entry into the carwash space through innovative solutions tied to point-of-sale software.

Episode 179: WhiteWater Express Car Wash reaches 100 locations Nov 30, 2023

In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Clayton Clark, co-founder and COO of WhiteWater Express Car Wash. The discussion revolves around WhiteWater's notable achievement of opening its 100th location and covers topics such as WhiteWater's mission to be a top operator in the carwash market and how it has adapted to changing market conditions over the past two years. Other questions explore the chain's expansion in the last 12-24 months, the impacts of market saturation in their current regions, and their interest in building and acquiring in both existing and new markets. The episode concludes by addressing the specific markets that interest WhiteWater and providing information on how potential sellers or investors can connect with the chain.

Episode 178: Stuart Hammerschmidt of Shore Corporation Nov 20, 2023

Hosted by Brian Ankney, today's guest is Stuart Hammerschmidt from Shore Corporation. Dive into the discussion on water reclamation systems for car washes. Stuart breaks down the factors car wash owners should consider, highlighting scenarios where water reclamation makes sense and its environmental impact. Discover the unexpected journey into the solar panel cleaning business! Stuart shares the story of Rain Wash, a product initially designed for car cleaning, but found its niche in enhancing solar panel efficiency. Learn how this innovation could revolutionize solar panel maintenance, including the use of drones! Get an insider's view on building restoration and the fascinating project involving the cleaning of the US Capitol exterior. Stuart reveals the challenges faced and the unique techniques employed to maintain the iconic structure. The discussion takes a deep dive into graphene, the super material of the future! Stuart explains what graphene is, how it's made, and its potential applications in various industries, from electronics to construction. Explore the possibilities and challenges of incorporating graphene into everyday products.
Don't miss out on this engaging and informative conversation about the evolving landscape of car washing, innovative cleaning solutions, and the incredible potential of graphene!

Episode 177: Logan Lawson of Sensor Dynamix Nov 15, 2023

Host Brian Ankney is joined by Logan Lawson, the owner of Sensor Dynamix. Logan shares how his family background in carwashing and his technical education came together to build Sensor Dynamix.

Episode 176: Vets in carwashing with Brian Krusz Nov 09, 2023

Host Rich DiPaolo is joined by Brian Krusz, co-founder and director of growth and development at Sgt. Clean Car Wash. The conversation revolves around military veterans in the carwashing industry. Krusz discusses his personal experience as a Marine, his commitment to hiring and mentoring veterans, his involvement in 23rdveteran.org and much more. The episode also delves into Krusz's impactful trip to Poland and concludes with insights on how carwash owners and operators can best support veterans.

Episode 175: Jim McCarthy of J Squared Systems Nov 02, 2023

Jim McCarthy, the co-founder of J Squared Systems, join PC&D’s Brian Ankney in the Babcox Media studio.

Episode 174: EWC secures $150 million incremental credit facility Oct 25, 2023

Host Rich DiPaolo welcomes John Roush, CEO of Express Wash Concepts (EWC). The discussion focuses on EWC's recent securing of a $150 million incremental credit facility, led by MidCap Financial, and how these funds will be used. They delve into the challenges of obtaining financing in the current economic and industry climate and explore whether there's optimism for the near future. Express Wash Concepts' simultaneous focus on growth and operational excellence is also a key topic, with Roush sharing his perspective on what operational excellence means to his business. This episode also touches on the current state of the carwash market, particularly among leading conveyor carwash chains, providing insights into industry performance. The episode concludes by addressing the difficulties of scaling a conveyor carwash chain in 2023 and the reasons behind these challenges.

Episode 173: The rise of mini carwash tunnels Oct 19, 2023

Host Rich DiPaolo is joined by Ben Branam from AutoBrite Company to dive into the exciting potential of building or converting to mini tunnels in the carwash industry. Branam explores why compact tunnels are being hailed as the "next big thing" and discusses the tradeoffs and benefits compared to traditional tunnels or in-bay automatics. Discover how mini tunnels ensure effective cleaning and gain insights into what's involved in converting from an IBA or self-serve to a compact tunnel and the expected downtime. Branam also discusses market segments and regions that would benefit most from embracing a smaller tunnel offering.

Episode 172: Driving more member 'at bats' Oct 12, 2023

Host Rich DiPaolo interviews Brian Mattingly, the founder and CEO of Welcomemat. They discuss strategies for increasing member engagement, with a focus on identifying and retaining champion members.

Episode 171: The benefits of hiring workers with disabilities Oct 05, 2023

In this episode, host Rich DiPaolo welcomes Darelyn Pazdel, vice president of workforce inclusion for PRIDE Industries, and Anne Mauler vice president of marketing for Soapy Joe's Car Wash, to discuss the benefits of hiring workers with disabilities in the carwash industry. They cover topics including PRIDE Industries' partnerships in the carwash space, debunking common myths about hiring workers with disabilities, the positive impact on employee retention and cost savings, the influence of these workers on customers and fellow employees, and where businesses can find more information.

Episode 170: Steve Savastano of ACCESS Rudolf Technologies Sep 27, 2023

Steve Savastano, the CEO of ACCESS Rudolf Technologies, joins PC&D’s Brian Ankney in the Babcox Media studios to discuss how silicone-based products and reactive polymers have been developed for the auto care industry. For more information, visit accessrudolftech.com.

Episode 169: 2023 NRCC chairman Bob Rossini Sep 12, 2023

Host Rich DiPaolo sits down with 2023 NRCC show chairman, Bob Rossini, from the Connecticut Carwash Association.
This insightful conversation is a must-listen for industry professionals and enthusiasts eager to learn more about the upcoming 2023 NRCC event, scheduled to take place from Oct. 2-4 in Atlantic City, New Jersey, at the Atlantic City Convention Center.
This podcast episode explores a range of topics that shed light on NRCC's history, its significance and the exciting details of the upcoming event.
For more information and to register for the event, please visit www.nrccshow.com.

Episode 168: Lending options in the carwash market with Harry Caruso Sep 07, 2023

Harry Caruso, founder and CEO of Car Wash Advisory, explains which types of carwash owners would benefit from an SBA loan and takes us through the process operators need to take to secure an SBA loan.

Episode 167: Jon-Michael Tinney of Eastern Funding Aug 23, 2023

Jon-Michael Tinney of Eastern Funding joins PC&D Brian Ankney in the Babcox Media studios to discuss how the company offers carwash financing options designed to help carwash operators build successful businesses.

Episode 166: Rex Womble of Washmetrix Aug 16, 2023

In this episode, Rex Womble, co-founder of Washmetrix, speaks with PC&D’s Brian Ankney about how the company can help carwash owners. Washmetrix automates the collection and consolidation of data.

Episode 165: What's a carwash consultant with Harry Caruso Aug 10, 2023

Harry Caruso, founder and CEO of Car Wash Advisory, joins Maddie Winer of Babcox Media in our studio in Akron, Ohio. On today’s episode, Harry explains the role of a carwash consultant/advisory firm, what carwash operators can expect from working with a consultant and how to benefit most from the relationship.

Episode 164: Tax planning with The Car Wash CPA Aug 02, 2023

Host Rich DiPaolo and Alex Smith, owner of The Car Wash CPA, focus on tax planning for carwash owners and operators.

Episode 163: Discussing concentrated chemicals with Turtle Wax Pro Jul 27, 2023

Host Rich DiPaolo welcomes Mack Ewing, director of strategic initiatives for Turtle Wax Pro, to discuss different types of chemical formulations and their benefits for carwash operators.

Episode 162: Carwash Chemistry with Stinger Chemicals Jul 20, 2023

Warren Davis, co-founder, president and CEO, and Fritz Seewald, co-founder and executive vice president of Stinger Chemical Corporation discuss how dealers can control costs through chemistry. They also share advice for becoming a successful carwash operator as well as what they see for the future of carwashing and detailing.

Episode 161: The untapped potential of IBAs with Jason Hayes Jul 13, 2023

Brian Ankney talks with Jason Hayes of Leadership Industries about the profitability outlooks of IBAs. They also dive into how teams can overcome customers’ “Tunnel Intimidation,” as well as other issues and solutions for monthlies at IBAs.

Episode 160: Macro trends with Harry Caruso Jul 06, 2023

On today’s episode, Harry Caruso is discussing how macro trends are affecting operators and the carwash industry in general in 2023.

Episode 159: John Neyland Jr. of CarWash Robotics Jun 29, 2023

John Neyland Jr. of CarWash Robotics joins PC&D’s Brian Ankney in the Babcox Media Studios. They discuss how automation can improve the carwash industry.

Episode 158: Talkin' membership trends with Max Pulcini Jun 21, 2023

Host Rich DiPaolo is joined by Max Pulcini, director of marketing and communications for EverWash, to discuss important information to track when it comes to carwash membership.

Episode 157: Jax Kar Wash's 70th, breaking leadership news Jun 15, 2023

In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Jason Milen, CEO of Jax Kar Wash, to discuss a milestone anniversary. Be sure to watch until the end, when Milen discloses breaking leadership changes as he steps down as CEO.

Episode 156: True or False with Harry Caruso May 31, 2023

Harry Caruso, founder and CEO of Car Wash Advisory, joins Susan Givens, group publisher of Professional Carwashing & Detailing, in the Babcox Media studio. On today’s episode, we’re putting Harry on the hot seat with some true or false questions on the carwashing marketplace.

Episode 155: Rinsed announces Series B financing from VMG Technology. May 18, 2023

Host Rich DiPaolo is joined by Austin Esecson, co-founder and CEO of Rinsed, to follow up on the exciting news of Rinsed announcing $20 million in Series B financing from VMG Technology.

Episode 154: Saving through a cost segregation study May 11, 2023

Host Rich DiPaolo catches up with Sean Lichterman, consultant for Cost Segregation Services Inc., to discuss ways to maximize a carwash operator’s tax benefits through a cost segregation study.

Episode 153: Buying groups: strength in numbers May 04, 2023

On this episode of Wash Talk: The Carwash Podcast, we catch up with Chuck Howard, chief executive officer, and Carl Howard, president and chief operating officer, of Autobell Car Wash and board members of N1 Buying Group to discuss the benefits of joining a buying group.

Episode 151: ZIPS Car Wash's Car Wash Convos series Apr 18, 2023

Host Rich DiPaolo is joined by Mark Youngworth, chief marketing officer for ZIPS Car Wash, to discuss ZIPS’ community focused approach through strategic partnerships.

Episode 152: Adding EV chargers to your business offering Apr 12, 2023

On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo is joined by Richard Cooper, an independent business consultant who is focused on the rapidly growing need for commercial EV charging stations nationwide. The pair discuss the potential and growing need of EV chargers for carwash and detail businesses.

Episode 150: Discussing PE and more with Autobell's leadership Apr 06, 2023

On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo catches up with Chuck Howard, chief executive officer, and Carl Howard, president and chief operating officer, of Autobell Car Wash to discuss the current state of the carwash market and how market conditions are affecting Autobell.

Episode 149: Are you a SmartOperator? Mar 29, 2023

In this Wash Talk: The Carwash Podcast episode, host Rich DiPaolo welcomes Michael O’Donnell, a principal with Smart Solutions (www.smartsolutions.net), an innovative fluid technology company serving the professional carwash industry, specializing in advanced chemistry, technology and service, to discuss how technology is transforming the carwash industry, producing SmartOperators.

Episode 148: Catching up with Matthews Real Estate Investment Services Mar 22, 2023

In this Wash Talk: The Carwash Podcast episode, we're joined by Beryl Grant, associate vice president, and Clay Smith, vice president, of Matthews Real Estate Investment Services on recent news and market trends.

Episode 147: Are You Considering Selling? Mar 08, 2023

Harry Caruso, founder and CEO of Car Wash Advisory discusses the many considerations owners should be mindful of when considering selling their business.

Episode 146: Exec. Series — Mammoth Holdings Feb 24, 2023

On this episode of Wash Talk: The Carwash Podcast, our host Rich DiPaolo is joined by Dave Hoffmann, chairman and CEO of Mammoth Holdings, to discuss some factors all operators should consider before moving forward with selling their carwashes.

Episode 145: Acquiring vs. Building Carwashes: 2023 Update Feb 14, 2023

Harry Caruso, founder and CEO of Car Wash Advisory, discusses some of the benefits of building and buying carwashes to scale and much more.

Episode 144: The State of Carwash Operator M&A in 2023 Jan 12, 2023

Harry Caruso, founder of Car Wash Advisory, discusses the forecast for mergers and acquisitions in 2023.

Episode 143: Exec. Series — Shore Corp. Dec 29, 2022

Stuart Hammerschmidt, president of Shore Corp., discusses if carwash owners need to know chemistry.

Happy Holidays from PC&D Dec 23, 2022

Happy Holidays to all our listeners! Our host makes a special announcement.

Episode 142: Financing options for carwash owners Dec 22, 2022

Harry Caruso, founder of Car Wash Advisory, discusses some of the leading financing options carwash owners have to manage and grow their businesses.

Episode 141: Exec. Series — Mammoth Holdings Dec 15, 2022

Dave Hoffman, chairman and CEO of Mammoth Holdings, discusses the company's growth and developments over the past year.

Episode 140: Comparing Soft-Touch and Touchless Carwashing Dec 08, 2022

This audio reading of "Comparing soft-touch and touchless carwashing" by Rich DiPaolo discusses why customers prefer one type over the other.

Episode 139: Exec. Series — Coinless Dec 01, 2022

Shane Larson, co-founder of Coinless, discusses his company’s point-of-sale mobile app solutions for self-serve and in-bay automatic (IBA) carwashes.

Episode 138: Exec. Series — Trusscore Nov 21, 2022

Matt Broton, business developer, U.S. for Trusscore, explains Trusscore’s offerings, such as wall and ceiling board that lets customers keep their wash facilities free of mold and mildew.

Episode 137: Leadership — Resources for Leaders Nov 17, 2022

Today on Wash Talk: The Carwash Podcast, we welcome back five carwash market leaders to hear their answers to the same question: What resources would you suggest to someone who wishes to become a better leader?
The featured guests on this episode are Brett Meinberg of GO Carwash, John Teddy of Take 5 Car Wash, Iona Kearney of Speedy Sparkle Car Wash, John Roush of Express Wash Concepts, and Chuck Mullen and Brandon Fredericks of Apple Growth Partners.

Episode 136: Exec. Series — Express Wash Concepts Nov 10, 2022

In this continuation of Wash Talk's executive series, we chat with John Roush, the CEO of Express Wash Concepts (EWC). In this interview, John discusses EWC's growth strategy, commitment to the communities it serves and more.
Be sure to check out the upcoming Top 50 List of the largest U.S. conveyor carwashes to see where EWC lands on the 2022 list. It will be published next month on Carwash.com.

Episode 135: Seasonal carwash concerns Nov 03, 2022

Today on Wash Talk: The Carwash Podcast, Christian Seem, the COO of Spotless Brands, joins us to discuss how the changing seasons can damage vehicles. Christian provides insights on contaminants seeping from falling leaves, how drastic temperature changes affect car parts and more in this educational episode. Listen in for tips on how to educate your customers on car care best practices in all seasons.

Episode 134: Meet Car Wash Advisory Oct 27, 2022

Today on Wash Talk: The Carwash Podcast, we chat with Harry Caruso, the CEO and founder of Car Wash Advisory, who gives insights into how his company helps carwash owners and operators. Harry and the Car Wash Advisory team will be joining us on Wash Talk once a month for the foreseeable future to provide their thoughts and advice on the current carwash market.
To learn more about the company, visit www.CarWashAdvisory.com.

Episode 133: Meet Apple Growth Partners Oct 20, 2022

Today on Wash Talk: The Carwash Podcast, Host Camille Renner chats with carwash leaders from CPA firm Apple Growth Partners. Chuck Mullen, chairman, and Brandon Fredericks, principal, discuss what their firm does for the industry, growing small carwash operations and challenges facing the market in 2023 in this episode.
For more information about Chuck and Brandon's services, visit AppleGrowth.com.

Episode 132: Exec. Series — GO Car Wash Oct 13, 2022

In this special executive series episode of Wash Talk: The Carwash Podcast, we sit down with Brett Meinberg, 20-year industry veteran who now serves as the COO of GO Car Wash. GO, which surpassed 100 locations across eight states this year, is expected to rank highly on the 2022 top 50 list, so we asked Brett to come on the show to give us a look at how the brand has grown in 2022, and what is to come in 2023.

Episode 131: Carwash Doors Keep the Cold Out Oct 06, 2022

An audio reading of “Keeping the cold out” from the Oct. 2022 issue of Professional Carwashing & Detailing, this episode discusses tips and tricks for getting the most out of your carwash doors — especially with winter approaching.
For insights on carwash doors, Author Rich DiPaolo spoke to industry experts Bob Kowalski, Airlift Doors Inc., and Kevin Baumgartner, American Garage Door Supply Inc.

Episode 130: Exec. Series — Prevost Sep 29, 2022

Today on Wash Talk: The Carwash Podcast, we welcomed Prevost National Sales Manager Adam Schmitz to the Professional Carwashing & Detailing studio to hear about Prevost's product offerings, such as piping and compressed air systems.
Listen in to this episode to hear how Prevost is striving to save operators time and money, or watch the interview on Carwash.com to see Adam showing off Prevost products on camera.

Episode 129: From the 2022 NRCC Sep 22, 2022

In this special edition of Wash Talk: The Carwash Podcast, Associate Publisher — Editorial Rich DiPaolo interviews NRCC 2022 Co-Chairmen Dave Ellard and John Shalbey right on the trade show floor. Amid the chatter surrounding the trio from the event attendees, Shalbey and Ellard touch on the event's successful turnout, the inspiring keynote speaker and more.

Episode 128: Exec. Series — Take 5 Car Wash Sep 15, 2022

Continuing the Wash Talk executive series, in this episode we hear from John Teddy, the president of Take 5 Car Wash and executive vice president of Car Wash North America at Driven Brands.
Teddy discusses what makes Take 5 unique, recent innovations for the brand and more in this episode.

Episode 127: Offering Free Vacuums Sep 01, 2022

In this audio airing of the article "Vacuums are something for nothing" from the September 2022 issue of Professional Carwashing & Detailing magazine, Author Rich DiPaolo discusses why free vacuums are a trend in carwashing. For insights on this topic, DiPaolo spoke to experts from Sonny’s Vacuums by AutoVac and J.E. Adams Industries.

Episode 126: Exec. Series — Magnolia Wash Holdings Aug 25, 2022

Today on Wash Talk: The Carwash Podcast, we are excited to reintroduce our executive series, where we catch up with execs from leading carwash chains. This episode features the recently appointed CEO of Magnolia Wash Holdings, a quickly growing brand based out of Charlotte, N.C., that has 67 locations throughout the Southeast.
Listen in to the episode for insights on what has made Magnolia successful this year.

Episode 125: Previewing the 2022 NRCC Aug 18, 2022

Co-chairmen of the 2022 Northeast Regional Carwash Convention (NRCC), Dave Ellard and John Shalbey, join us on Wash Talk this week to give listeners a look into the upcoming show. Specifically, Dave and John discuss the keynote address, breakout sessions and what they are looking forward to most at NRCC.
Find the video interview on our YouTube channel or on Carwash.com.

Episode 124: Meet Iona Kearney Aug 11, 2022

In this interview with the 2022 Most Valuable Carwasher, Iona Kearney, the operations manager with Speedy Sparkle Car Wash, discusses the importance of employee evaluations and gives advice to other carwash managers.

Episode 123: Appreciating Carwash Employees Aug 04, 2022

An audio reading of the article titled "Appreciating carwash employees," this episode discusses the unique skillset of your carwash team and calls for you to share what inspires you about your employees.

Episode 122: Marketing Opportunities with Towels Jul 28, 2022

An audio airing of a June 2022 episode of Unscripted where the founder of Kleen-Rite product offering Towels by Dr. Joe discusses marketing opportunities with microfiber towels, including how towels can create brand engagement for your carwash.

Episode 121: Leadership Series — #1 Hiring Trait Jul 21, 2022

Five carwash industry leaders weigh in on the same question — what is the #1 trait you look for when hiring?

Episode 120: Introducing Pink Bird Car Wash Jul 14, 2022

Jack Cooney, the CEO of Pink Bird Car Wash, an express brand about to enter the Palm Beach, Florida, market, joins us on Wash Talk to discuss topics surrounding opening a carwash, such as selecting a site, planning a grand opening celebration and everything in between.

Episode 119: Big Draw Vacuums Jun 28, 2022

An audio reading of the article titled Big Draw Vacuums by Rich DiPaolo, this episode features insights on modern carwash vacuums from Wes Taggart, the vice president of Sonny’s Vacuums by AutoVac.

Episode 118: Hiring, Culture and Leadership Jun 23, 2022

Hernani Alves, the founder of Turbo Shine Car Wash and Balanced IQ Leadership, joins us on Wash Talk: The Carwash Podcast to talk about effective leadership practices, recruiting and retaining talent, training team members and more in this informative interview.

Episode 117: Conveyor belts Jun 16, 2022

An audio reading of an article from the June 2022 issue of PC&D Magazine titled "The Business of Belts" features insights, predictions and advice about belt conveyors in the carwash industry from three market experts.

Episode 116: Successful expansion Jun 09, 2022

Following the news of Super Star Car Wash's expansion to 40 locations in the Southwest, the brand's Executive VP of Sales and Marketing Jonathan Kierman joins us on Wash Talk: The Carwash Podcast to discuss expansion challenges and future growth plans.

Episode 115: Mint Eco Expansion Plans Jun 02, 2022

An audio version of the previously aired Unscripted video interview with the co-founders of Mint Eco Car Wash, this episode follows up on the recent news of the Palm Beach County-based carwash chain's $150 million expansion plans.

Episode 114: Bright lighting insights May 26, 2022

This episode of Wash Talk: The Carwash Podcast features an audio reading of an article by Associate Publisher — Editorial Rich DiPaolo from the April 2022 issue of Professional Carwashing & Detailing titled, "Bright light." For insights on lighting technology in the carwash industry, Rich spoke to market experts from Darien, LLC, Mile High LED Systems and G&G Industrial Lighting.

Episode 113: Site Selection May 19, 2022

This episode features the president of Suds Creative, Dan Flatley, who provides his insights on what makes a carwash site successful, marketing mistakes he sees in the industry and a look into the new Suds Creative product, SiteSelect.

Episode 112: 10,000 members per site May 12, 2022

An audio airing of the PCD Unscripted episode featuring leadership from Brink Results, where they discuss how carwash sites can attract 10,000 members per site.

Episode 111: Back in the trade show rhythm May 05, 2022

In this audio reading of the May 2022 cover story, titled "Back in the trade show rhythm," author Camille Renner discusses ICA's upcoming The Car Wash Show™ along with information about where to go and what to eat in Nashville during the show.

Episode 110: Leadership Series — Challenges Facing Women Leaders Apr 28, 2022

In this leadership episode, we feature past guests from our leading women series to answer the question, "What is the biggest challenge facing women leaders today?" The guests featured on this episode are Melissa Pirkey, carwash division leader at Assured Partners Texas, Christina Dyer, CEO and founder of Noble Adventures, Carrie North, VP of partnerships for ICA, Lanese Barnett, Amplify Car Wash Advisors' VP of business development and Anne Mauler, VP of marketing with Soapy Joe's.

Episode 109: Site Insights Apr 21, 2022

Following the unprecedented growth of carwash development and acquisitions, this episode is an article reading of the March cover story from Professional Carwashing & Detailing Magazine. For insights on site selection and design of modern carwashes, Author Rich DiPaolo spoke to leadership from Champion Xpress Carwash and WhiteWater Express Car Wash.

Episode 108: Real estate trends with Miracle Real Estate Partners Apr 14, 2022

Thomas Coffman, the CEO of Miracle Real Estate Partners, discusses growing real estate trends in carwash such as sale leaseback deals.

Episode 107: Leading Women in Carwash — Anne Mauler Apr 07, 2022

In our final episode of the Leading Women in Carwash mini-series, we chat with Soapy Joe's VP of Marketing Anne Mauler. Anne discusses Soapy Joe's membership program, employee relations and community outreach in this enlightening interview.

Episode 106: Leading Women in Carwash — Lanese Barnett Mar 31, 2022

The VP of Business Development for Amplify Car Wash Advisors, Lanese Barnett, discusses what has helped her be successful as a leading woman in carwashing and her background as part of the owner/operator side as well as the supplier side of carwashing.

Episode 105: Leading Women in Carwash — Carrie North Mar 24, 2022

For Women's History Month, we are interviewing leading women in carwash on WashTalk. Today's episode features Carrie North, the VP of partnerships for the International Carwash Association.

Episode 104: Leading Women — Christina Dyer Mar 17, 2022

For Women's History Month, we are interviewing leading women in carwash on WashTalk. While Christina Dyer doesn't work in the carwash industry, her organization, Noble Adventures, can provide carwash leaders with a professional development trip of a lifetime.

Episode 103: Leading Women in Carwash – Melissa Pirkey Mar 10, 2022

For Women's History Month, we are interviewing leading women in carwash on WashTalk. Today's episode features Melissa Pirkey, the Car Wash Division Leader of Assured Partners Texas.

Episode 102: 2022 M&A Predictions Mar 03, 2022

An audio reading of the February 2022 Professional Carwashing & Detailing cover story "2022 M&A Predictions," this features insights from industry leaders Tuck Bettin, Colin May and Eric Wulf about what operators can expect this year.

Episode 101: Previewing the 2022 SCWA Convention & Expo Feb 24, 2022

Chuck Space, executive director of SCWA, tells us what to expect at the show in Fort Worth, Texas.

Episode 100: Member Benefits Feb 17, 2022

This audio reading of "Member Benefits" from the January issue of Professional Carwashing & Detailing magazine addresses common questions about unlimited wash clubs and features insights from leading industry experts.

Episode 99: Video Intelligence with Spot AI Feb 10, 2022

CEO and Co-Founder of Spot AI Tanuj Thapliyal discusses how video intelligence can assist carwashes in creating better, safer and more organized businesses.

Episode 98: Top 50: Tracking Industry Trends Dec 16, 2021

This audio reading of "Top 50: Tracking industry trends" looks at how the carwash market has fared in 2021 through the lens of the Top 50 Conveyor Carwash Chains.

Episode 97: New in Dryers Dec 09, 2021

This episode is an audio reading on "New in dryers" and discusses the latest updates in the market.

Episode 96: The Science Behind Carwash Soaps Dec 02, 2021

This audio reading of "The science behind carwash soaps" delves into how soaps work to get vehicles clean, dry and shiny.

Episode 95: Leadership Series – Mistakes Leaders Make Nov 17, 2021

We asked our guests what they feel are the greatest mistakes leaders today are making.

Episode 94: Setting Up for Carwash Success Nov 11, 2021

This audio reading of "Setting up for carwash success" looks at things to consider when building a carwash from the ground up.

Episode 93: Previewing The Car Wash Show 2021 Nov 04, 2021

Kim Vinciguerra, chief experience officer for International Carwash Association, gives us a sneak peek of what to expect at the return of the industry's largest show.

Episode 92: Misconceptions about Water Recycling Systems Oct 28, 2021

John Gibney, vice president and general manager of Aqua Bio Technologies, returns to discuss some misconceptions about water recycling as well as updates to the equipment.

Episode 91: Finding Extra Revenue Oct 21, 2021

Mike Chonka, national business development with DCI Solutions, explains how carwash owners can find some extra revenue to help make business improvements.

Episode 90: State of the Detailing Industry Oct 14, 2021

This audio reading of "State of the detailing inudstry" discusses how the detailing market looks a year and a half into the pandemic.

Episode 89: The Makeup of Tunnel Equipment Oct 07, 2021

Pierre Leclercq, vice president of business development and tunnel manager for Mark VII Equipment, discusses how different materials used in tunnel equipment can affect the quality of a wash.

Episode 88: Expanding Additional Profit Centers Sep 30, 2021

This audio reading of "Expanding additional profit centers" looks at how to enhance some of the most popular profit centers at a carwash.

Episode 87: Previewing the 2021 NRCC Sep 23, 2021

Mike Ashley, president of the Mid-Atlantic Carwash Association, gives an inside look at the 2021 Northeast Regional Carwash Convention.

Episode 86: The State of Professional Carwashing Sep 16, 2021

This audio reading of "The state of professional carwashing" discusses what the carwash market currently looks like, especially in light of the coronavirus pandemic.

Episode 85: Leadership Series — The Biggest Challenges Facing Leaders Today Sep 09, 2021

This episode is a continuation of our Leadership Series. We asked guests what they think the biggest challenges facing leaders today are.

Episode 84: Pungent Pet Problems Sep 02, 2021

This audio reading of "Pungent pet problems" discusses how to tackle removing pet odors from vehicles.

Episode 83: Meet the 2021 Most Valuable Carwasher Aug 26, 2021

In this episode, Izzy Aguayo, a site-manager for Breeze Thru Car Wash and the 2021 Most Valuable Carwasher, discusses her operating and managing methods.

Episode 82: Building Through Diversity Aug 19, 2021

This episode is an audio reading of "Building through diversity," which discusses how diversity is incorporated in the professional carwashing & detailing industries.

Episode 81: Self-Serve Presentation Tips Aug 12, 2021

Dave Edwards, a self-serve carwash owner and treasurer of the Carwash Association of Pennsylvania, gives some curb appeal and online presentation tips specifically for self-serve carwashes.

Episode 80: The Basics of Carwash Site Design Aug 05, 2021

This audio reading of "The basics of carwash site design" covers some fundamental information new operators need to consider when building a new location.

Episode 79: FAQs about Dilution Systems Jul 29, 2021

Scott Campbell, global product manager for Hydro Systems, answers the five most commonly asked questions about dilution systems.

Episode 78: Explaining Chemical pH Jul 22, 2021

This episode is an audio reading of "Explaining chemical pH," which disucsses proper titration for your carwash chemicals.

Episode 77: The Origins of Micro-scratches and Swirls Jul 15, 2021

Greg Paul, president and co-owner of Valencia Car Wash and Canyon Car Wash and general manager of Fashion Square Car Wash, discusses the origins of scratches and swirls.

Episode 76: Efficiencies in Water Recycling Jul 08, 2021

This audio reading of "Efficiencies of water recycling" discusses the ins and outs of water recycling and restoration.

Episode 75: A Sneak Peek of the Professional Carwashing Industry Report: Third Edition Jul 01, 2021

On this episode, Bruce Kratofil, audience insights manager for Babcox Media, discusses some of the results from our latest industry report and what you can expect to learn after purchasing it.

Episode 74: Door Repair vs. Replacement Jun 24, 2021

This episode is an audio reading of the article, "Door repair vs. replacement" and discusses door maintenance procedures.

Episode 73: Success Tips from Soapy Joe's Jun 17, 2021

On this episode of Wash Talk, Megan Ragsdale, chief operating and development officer of Soapy Joe’s, discusses some of what has led Soapy Joe's to become a success.

Episode 72: Self-Serve Technologies Update Jun 10, 2021

This episode is an audio reading of "Self-serve technologies update," which discusses some new equipment and trends for self-serve carwashes.

Episode 71: Leadership Series — Lessons from Failures Jun 03, 2021

This episode is is a continuation of our special Leadership Series, where we return to some of our past guests to get their thoughts on the different aspects of being a leader. We asked our guests to recount their greatest failures and what they learned from them.

Episode 70: Unlocking the Value of Your Real Estate May 27, 2021

This episode is an audio reading of "Unlocking the value of your real estate," which discusses recent carwash real estate valuations.

Episode 69: Previewing the 2021 SCWA Convention & EXPO May 20, 2021

On this episode, Chuck Space, executive director of SCWA, gives some insight into what to expect at the 2021 SCWA Convention & EXPO.

Episode 68: Brighten Up Sales with Headlight Restoration May 13, 2021

This episode of Wash Talk is an audio reading of "Brighten up sales with headlight restoration," which discusses the finer points of headlight restoration services.

Episode 67: FAQs about Selling and Buying Carwashes May 06, 2021

On this episode, Harry Caruso, founder of Car Wash Advisory, discusses some of the most frequently asked questions he receives from new sellers and buyers.

Episode 66: High Carwash IQ Apr 29, 2021

This episode is an audio reading of the article, "High carwash IQ," which discusses carwash controllers.

Episode 65: Global Carwash Trends Apr 22, 2021

On this episode of Wash Talk, Arthur Wessels, executive vice president and head of global key accounts for WashTec, discusses the different carwash trends around the world and what to expect in the coming years.

Episode 64: Creating Chemical Safety Zones Apr 15, 2021

This episode of Wash Talk is an audio reading of "Creating chemical safety zones," which discusses chemical storage and safety tips.

Episode 63: Pandemic and Regulations Management Apr 08, 2021

On this episode of Wash Talk, Chris McKenna of McKenna Assets LLC, Car Wash Consulting Division, discusses his business experience during the pandemic in 2020 and how his carwash has had to adapt to related regulations as well as new unrelated laws.

Episode 62: Spring Carwashing Apr 01, 2021

This episode of Wash Talk is an audio reading of "Spring carwashing" that discusses services you can offer to combat the season's specific problems.

Episode 61: Executive Series 1.4 – The Top 5: Autobell Car Wash Mar 25, 2021

On this episode of Wash Talk, Carl Howard, chief operating officer of Autobell Car Wash, discusses what has led his company to success.

Episode 60: Equipment Money Matters Mar 18, 2021

This episode of Wash Talk is an audio reading of the article "Equipment money matters," which discusses financing options for carwash equipment.

Episode 59: Executive Series 1.3 – The Top 5: ZIPS Car Wash Mar 11, 2021

On this episode of Wash Talk, Gene Dinkens, president of ZIPS Car Wash, discusses what has led his company to success.

Episode 58: 49 Marketing Tricks to Boost Your Business Mar 01, 2021

This episode of Wash Talk is an audio reading of the article "49 marketing tricks to boost your business" by Phillip Lawless and discusses a variety of ways to generate more traffic and sales at carwashes.

Episode 57: Executive Series 1.2 – The Top 5: Driven Brands Feb 25, 2021

On this episode of Wash Talk, Gabe Mendoza, president of Driven Brands Car Wash North America, discusses what has led his company to become so successful.

Episode 56: Un-risky Business Feb 18, 2021

This episode of Wash talk is an audio reading of "Un-risky business" by Steve Turney and discusses four ways to reduce risk in site selection.

Episode 55: Executive Series 1.1 – The Top 5: Mister Car Wash Feb 11, 2021

On this episode of Wash Talk, we begin a special Executive Series, where we speak to the executives of some of the most successful carwash companies. The first part of this series focuses on the Top 5 U.S. Conveyor Carwashes. In this episode, Mayra Chimienti, vice president of operations services for Mister Car Wash, discusses what has led her company to have such great success.

Episode 54: Undercarriage Washes and Rust Prevention Feb 04, 2021

This audio reading of "Undercarriage washes and rust prevention" discusses underbody care and how to prevent rust and vehicle damage.

Episode 53: Tips for Setting Detailing Prices Jan 28, 2021

On this episode of Wash Talk, Bud Abraham, a detailing industry veteran, discusses methods for sales presentation and how to set your detailing prices.

Episode 52: Analyzing the 2020 Top 50 List Jan 21, 2021

This episode is an audio reading of "Analyzing the 2020 Top 50 List" and discusses recent trends in the conveyor carwash segment.

Episode 51: Leadership Series — Choosing Between Two Equally Qualified Job Candidates Jan 14, 2021

In a continuation of our special Leadership Series, several of our previous guests answer the question: When faced with two equally qualified candidates, how do you determine whom to hire?

Episode 50: M&A Heats Up Jan 07, 2021

This episode of Wash Talk is an audio reading of the article, "M&A heats up" by Jeff Pavone, which discusses recent trends in merger and acquisition activity as impacted by the pandemic.

Episode 49: Previewing the 2021 Women in Carwash Event Dec 17, 2020

On this episode of Wash Talk, Brenda Johnstone, owner and publisher of Convenience and Carwash Canada, gives us some insight into this year's virtual Women in Carwash event.

Episode 48: Understanding Ceramic Coatings Dec 10, 2020

On this episode of Wash Talk, Joe Labeots, research scientist for CSI-Lustra, explains the differences between chemical protectants with a particular focus on ceramic coatings.

Episode 47: Success Tips from Tommy's Express Car Wash Dec 03, 2020

On this episode of Wash Talk, Ryan Essenburg, president, co-founder and chief innovations officer of Tommy's Express Car Wash and Tommy Car Wash Systems, talks about what has led his brand to success.

Episode 46: A Brief History of American Carwashing Nov 19, 2020

This episode of Wash Talk is an audio reading of "A brief history of American carwashing," written by Meagan Kusek, which discusses some history of the American carwash industry with a focus on the rise of the tunnel segment in particular.

Episode 45: Processing in the COVID-19 Era Nov 12, 2020

This episode of Wash Talk is an audio reading of "Processing in the COVID-19 era," written by Rich DiPaolo, which discusses how today's payment technology has helped carwashes prepare for a socially-distanced society.

Episode 44: Causes and Treatments for Micro Scratches Nov 05, 2020

This episode of Wash Talk is an audio reading of "Causes and treatments for microscratches" by Rich DiPaolo and discusses how to handle scratch and swirl marks.

Episode 43: Previewing the 2020 Top 50 List Oct 29, 2020

On this episode of Wash Talk, Steve Gaudreau, president of Brink Results LLC and partner in Washcourse.com, discusses trends in the 2020 Top 50 U.S. Conveyor Carwash List and what they say about the industry as a whole.

Episode 42: Detailing during a Pandemic Oct 22, 2020

This episode of Wash Talk is an audio reading of "Detailing during a pandemic" by Prentice St. Claire. The article discusses new steps to take when offering detailing services during the coronavirus pandemic.

Episode 41: Customer Service and Outreach Practices for Self-serves Oct 15, 2020

On this episode of Wash Talk, Ben DuGoff, operator of College Park Car Wash, discusses ways to connect with customers and receive feedback and self-serve carwashes.

Episode 40: Ice, Ice 'Bayby' Oct 08, 2020

This episode of Wash Talk is an audio reading of the article "Ice, icy 'bayby'" by Meagan Kusek. The article discusses how to prevent your carwash from freezing over in the winter.

Episode 39: Hiring and Employee Retention Practices Oct 01, 2020

On this episode of Wash Talk, Brian Krusz, chief people officer and managing partner of Sgt. Clean's Car Wash, discusses some of his wash's practices in terms of hiring, training and retention.

Episode 38: Celebrating Women in Carwashing Sep 24, 2020

This episode of Wash Talk is an audio reading of the article "Celebrating women in carwashing" by Rich DiPaolo. The article discusses how the landscape has changed and opportunities abound for women in carwashing.

Episode 37: How to Host a Charity Drive Sep 17, 2020

On this episode of Wash Talk, Mark Curtis, CEO of Splash Car Washes, discusses how to host a charity drive as well as the annual Grace for Vets event.

Episode 36: Showing off with LEDs Sep 10, 2020

This episode of Wash Talk is an audio reading of the article "Showing off with LEDs" by Sam Albertson. The article discusses how LEDs can help increase wash revenue.

Episode 35: Leadership Series — The Qualities of a Leader Sep 03, 2020

On this episode of Wash Talk, we continue our Leadership Series, where we return to some of our past guests to get their thoughts on the what qualities a leader should possess.

Episode 34: Carwashers' Concerns Aug 27, 2020

This episode of Wash Talk is an audio reading of some letters PC&D readers have sent to the editors over the past year. The letters include advice on the minimum wage, tunnel throughput, signage height and electrical fire prevention.

Episode 33: Water Recycling Systems and their Maintenance Aug 20, 2020

SPONSORED BY: Aqua Bio Technologies. On this episode of Wash Talk, John Gibney of Aqua Bio Technologies discusses water recycling systems and their maintenance and introduces some new products from Aqua Bio Technologies.

Episode 32: Carwash Chemicals 101 Aug 13, 2020

This episode of Wash Talk is an audio reading of the article "Carwash chemicals 101" by Meagan Kusek. The article discusses the basics of the standard chemicals in the carwash industry.

Episode 31: How to Create a Successful Brand Aug 06, 2020

On this episode of Wash Talk, John Roush, CEO of Express Wash Concepts, discusses best practices for branding a carwash and how to create a fun theme.

Episode 30: The Maze of Zoning and Permit Issues Jul 30, 2020

This episode of Wash Talk is an audio reading of the article "The maze of zoning and permit issues" by Meagan Kusek. The article discusses what you need to know about the zoning and permitting process when starting a carwash.

Episode 29: Managing the Impacts of the $15 Minimum Wage Jul 23, 2020

On this episode of Wash Talk, Greg Paul, president and co-owner of Valencia Car Wash and Canyon Car Wash and general manager of Fashion Square Car Wash, discusses minimum wage increases and ways to handle them.

Episode 28: Carwash Equipment 101: Part Two Jul 16, 2020

This episode of Wash Talk is an audio reading of the article "Carwash equipment 101: Part two" by Meagan Kusek. Part of a special two-part series, this article takes a look at the different types of equipment found in conveyor, IBA and self-serve washes respectively.

Episode 27: Success Tips from Tommy Terrific's Car Wash Jul 09, 2020

On this episode of Wash Talk, Lanese Barnett, vice president of TG Miller & Co., discusses what has led Tommy Terrific's Car Wash to become successful.

Episode 26: Carwash Equipment 101: Part One Jul 02, 2020

This episode of Wash Talk is an audio reading of the article "Carwash equipment 101: Part one" by Meagan Kusek. Part of a special two-part series, this article takes a look at the types of equipment found in all types of carwashes.

Episode 25: How to Make a Self-Serve Carwash Stand Out Jun 25, 2020

On this episode of Wash Talk, Dave Edwards, owner of The CAR WASH on HAMLIN HWY and The CAR WASH on RT 6, discusses some best practices self-serve carwashes can implement to set themselves are apart from their competition and be successful.

Episode 24: Keeping a Watchful Eye Jun 18, 2020

This episode of Wash Talk is an audio reading of the article "Keeping a watchful eye" by Kristen Corbisiero. The article discusses the five benefits of surveillance systems at carwashes.

Episode 23: The "New Normal": Operating in the COVID-19 Era Jun 11, 2020

SPONSORED BY: CSI-Lustra. On this episode of Wash Talk, Doug Marquis of Cleaning Systems Inc. (CSI) – Lustra discusses readjusting carwash operations in light of the COVID-19 pandemic and introduces a new product from CSI-Lustra.

Episode 22: This Land is Your Land Jun 04, 2020

This episode of Wash Talk is an audio reading of the article "This land is your land" by Rich DiPaolo. The article discusses how you should look at the site selection process as the competitive climate changes.

Episode 21: Meet the 2020 Most Valuable Carwasher May 28, 2020

On this episode of Wash Talk, we interview PC&D's 2020 Most Valuable Carwasher, Vaughn Mead, a site manager for Breeze Thru Car Wash, to learn his story and discuss some of his operating and managing methods.

Episode 20: Coronavirus' Impacts on Carwashing May 21, 2020

This episode of Wash Talk is an audio reading of the article "Coronavirus' impacts on carwashing" by Rich DiPaolo. The article discusses the state of the U.S. in March and April 2020 and how operators and associations responded to the pandemic at that time.

Episode 19: Leadership Series — How to Encourage Creative Thinking May 14, 2020

On this episode of Wash Talk, we begin a special Leadership Series, where we return to some of our past guests to get their thoughts on the different aspects of being a leader. Today’s topic: How to encourage creative thinking within your organization.

Episode 18: Arch Design May 07, 2020

This episode of Wash Talk is an audio reading of the article "Arch design" by Meagan Kusek. The article discusses how to optimize arches' usefulness in terms of both form and function.

Episode 17: Success Tips from United Auto Wash Apr 30, 2020

On this episode of Wash Talk, Ron Carlson and Phil Marquart, co-owners of United Auto Wash and founders of Dencar Technology, discuss what has led United Auto Wash, an IBA site producing tunnel-like numbers, to become successful.

Episode 16: The Art and Science of Carwash Menus Apr 23, 2020

This episode of Wash Talk is an audio reading of the article "The art and science of carwash menus" by Michael Rose. The article discusses menu presentation tips to upsell packages and promote monthly programs.

Episode 15: FAQs about Coronavirus and Carwashing Apr 16, 2020

On this episode of Wash Talk, Eric Wulf, CEO of International Carwash Association, answers some frequently asked questions about the effects of the coronavirus pandemic on carwash operations and offers some insight into both the resources available to operators and how the industry could change post COVID-19. (Recorded 4-13-20)

Episode 14: Getting Financial Aid during COVID-19 Apr 09, 2020

On this episode of Wash Talk, Mike Ford of Coast Commercial Credit discusses what new loans and options are available for small businesses during the coronavirus pandemic. (Recorded 4-8-20)

Episode 13: Advancements in Carwash Technology Apr 02, 2020

SPONSORED BY: innovateIT Car Wash Equipment Co. On this episode of Wash Talk, Tom Hoffman Jr. of Hoffman Car Wash and innovateIT Car Wash Equipment Co., discusses how technology has advanced in the carwash sector and what the future may hold.

Episode 12: Accident Preparedness Mar 26, 2020

This episode of Wash Talk is an audio reading of the article "Accident preparedness" by Charles Brady. The article discusses new automotive technology and how to prevent accidents at your carwash.

Episode 11: The Potential of IBAs Mar 19, 2020

SPONSORED BY: Petit Auto Wash. On this episode of Wash Talk, Jeremiah Hruby, sales manager at Petit Auto Wash, and Jason Hayes, carwash coach and trainer and CEO of Leadership Industries, discuss the potential in-bay automatics' (IBAs) place in the growth of the carwash industry.

Episode 10: Mastering Multi-site Management Mar 12, 2020

This episode of Wash Talk is an audio reading of the article "Mastering multi-site management" by Rich DiPaolo. The article discusses the benefits of operating multiple carwash sites and how to compile and share data between them.

Episode 9: Success Tips from WhiteWater Express Car Wash Mar 05, 2020

On this episode of Wash Talk, Clayton Clark, president and chief operating officer of WhiteWater Express Car Wash, discusses what has led WhiteWater Express to become successful, from the company's focus on employee leadership to its fun branding.

Episode 8: Flow and Grow with Site Design Feb 27, 2020

This episode of Wash Talk is an audio reading of the article "Flow and grow with site design" by Rich DiPaolo. The article discusses best practices for designing conveyor, in-bay automatic and self-serve carwash sites.

Episode 7: Success Tips from Champion Xpress Car Wash and Dale Shine Car Wash Feb 20, 2020

On this episode of Wash Talk, Derrick Merchant, CEO of 7B Building & Development, and Trey Merchant, CEO of Champion Xpress Car Wash and Dale Shine Car Wash, discuss what has led Champion Xpress and Dale Shine to become successful, from site selection to branding to the employees themselves.

Episode 6: Analyzing the 2019 Top 50 List Feb 13, 2020

This episode of Wash Talk is an audio reading of the article "Analyzing the 2019 Top 50 List" by Meagan Kusek. The article discusses how the Top 50 list has grown over the last decade and what trends in the Top 50 mean for the industry as a whole.

Episode 5: Standardizing Operations with Online Training Feb 06, 2020

On this episode of Wash Talk, Steve Gaudreau of Brink Results LLC discusses what online training is and how it can help keep your operations standardized, leading to more success.

Episode 4: Private Equity in the Carwash Market Jan 30, 2020

This episode of Wash Talk is an audio reading of the article "Private equity in the carwash market" by Meagan Kusek. The article discusses where private equity is, how it affects the market and tips for selling your carwash.

Episode 3: The Threat of Oversaturation Jan 23, 2020

On this episode of Wash Talk, Chris McKenna of McKenna Assets LLC, Car Wash Consulting Division, discusses how the threat of oversaturation in certain markets poses dangers to individual washes' bottom lines.

Episode 2: The State of the Carwash Industry Jan 16, 2020

This episode of Wash Talk is an audio reading of the article "State of carwashing" by Rich DiPaolo. The article discusses the mood of the market, consolidation and technology trends.

Episode 1: Previewing the 2020 SCWA Convention & EXPO Jan 09, 2020

On this episode of Wash Talk, Chuck Space, the executive director of the Southwest Car Wash Association (SCWA), discusses some of the changes and highlights for the 2020 SCWA Convention & EXPO, taking place in Fort Worth, Texas, from Jan. 29-31.

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