VetFolio Voice

Latest Episodes:

Classroom to Exam Room: Client Communication From a Recent Grad Jan 11, 2024

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Communication with clients is fundamental to the success of a veterinary practice and is an important skill for every member of the team. From sharing a treatment plan to providing patient care updates to scheduling appointments to comforting concerned pet owners, effective communication is essential. Yet “real world” client communication — learning to talk to, listen to and communicate with pet owners — differs from what veterinary professionals are taught and what they experience in school. In this VetFolio Voice podcast episode, Dr. Cassi chats with Taylor McCormick as they address the importance of ensuring pet owners feel heard and understood. They delve into ways to help make sure clients are listening and understanding, as well as discuss challenging communication situations and how to navigate them. Tune in and discover how to become more effective at client communication while having fun interacting with clients and pets.

Set Yourself Up for Success as a CSR Jan 04, 2024

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The Client Service Representative, or CSR, is often the first contact clients (and their pets) have with the veterinary team, and they can make the difference between a thriving practice and one that struggles to be successful. In this VetFolio Voice podcast episode, Dr. Cassi hosts Robin Brogdon, president of VetPartners, who addresses the challenges facing team members in this critical role. They delve into how the CSR can nurture client relationships to make those interactions positive ones, which in turn will lead to increased job satisfaction and enjoyment.

Beyond Fluids: A New Endpoint for Managing CKD Dec 28, 2023

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Despite being routinely diagnosed, chronic kidney disease (CKD) in cats can be challenging to manage, and CKD is a common cause of mortality in middle-aged and geriatric cats. In this VetFolio Voice podcast episode, Dr. Cassi chats with Dr. Mark Acierno about appropriate diets for these patients, including a discussion on some of the research that points to the importance of feeding the appropriate diet. They delve into uremic toxins and how changes within the gastrointestinal (GI) tract in patients with CKD increase the production of uremic toxins, along with their opportunity to further damage the kidneys. You’ll get tips on how to reduce uremic toxins, including supporting the microbiome and moving ingesta through the gut faster. One product that veterinarians will want to add to their toolbox, Dr. Acierno says, is AST-120 (Porus One), an oral adsorbent, which reduces GI uptake of key uremic toxins. Want to earn CE from this episode? Be sure to log into VetFolio and take the quiz to qualify for your CE credit! https://www.vetfolio.com/courses/beyond-fluids-a-new-endpoint-for-managing-chronic-kidney-disease-podcast-quiz

Insight and Experiences From a VTS in Veterinary Behavior Dec 21, 2023

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When veterinary technicians achieve certification from an approved academy, they earn the Veterinary Technician Specialist (VTS) or Veterinary Nurse Specialist (VNS) designation in a specific specialty area of certification. This certification gives them the tools to bring advanced expertise to their practices, clinics or hospitals. In this VetFolio Voice podcast episode, Dr. Cassi hosts Amanda Eick Schwarzwalder, who explains what it takes to earn a VTS designation in Veterinary Behavior. She also provides useful tips for keeping cats calm and comfortable, addresses common owner concerns, and offers insights for how general practitioners can talk to owners about inter-dog or human-directed aggression from dogs. Tune in for an overview of what's involved in becoming an expert in behavior and get practical tips you can use in your everyday practice.

Managing Diabetes Mellitus with the Patient in Mind Dec 14, 2023

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Management of the diabetic patient can be a delicate balance of watching the numbers and considering the patient attached to the numbers. Evaluating factors like body weight, appetite and water consumption in conjunction with monitoring blood glucose is the key to effectively managing diabetic patients and avoiding overmanagement. In this episode of VetFolio Voice, Dr. Cassi chats with Dr. Nyssa Reine-Salz about the nuances of managing diabetic patients and considerations for patients who do not regulate as expected.

Immunotherapy in the Treatment and Management of Canine Parvovirus Dec 07, 2023

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Canine parvovirus (CPV) is a highly contagious and devastating virus that can affect all dogs, but unvaccinated dogs and puppies younger than 4 months old are the most at risk, resulting in a fatality rate greater than 90% if left untreated. In this episode of the VetFolio Voice podcast, Dr. Cassi and Dr. Fred Metzger discuss updates for the management of canine parvovirus. While vaccination can help prevent CPV, there have been no antiviral treatment options for dogs that become infected — until now. Canine Parvovirus Monoclonal Antibody (CPMA) is the first and only USDA-conditionally approved, one-dose parvovirus treatment. This exciting option could help to minimize the severity and course of the disease and decrease shedding of CPV. Dr. Metzger stresses the importance of client communication, especially when parvovirus is suspected in their pets. He explains how CPMA can be utilized as part of the treatment plan, and how it is administered, works, and positively impacts case outcomes, team morale and client relationships.

Address the Stress: Nutrition Edition Nov 30, 2023

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Managing a patient's stress through nutrition can be challenging but rewarding. In this episode of the VetFolio Voice podcast, Dr. Cassi chats with Amy Pike, DVM, DACVB, IAABC-CDBC, about the key nutritional management strategies to keep in mind when you are faced with a patient showing signs of stress. Dr. Pike explores the social and environmental triggers that can lead to a pet's anxiety, addresses how to manage stress with nutrition, and gives invaluable tips on how to transition these patients to therapeutic nutrition.

Eye on the Future: A Look at What’s Ahead in Veterinary Medicine Nov 24, 2023

Show notes

Henry Ford built an affordable and reliable mass-produced car. Marie Curie discovered radium, which led to the development of using X-rays in medicine. Steve Jobs and Steve Wozniak built a portable computer that everyone could use. What do these gifted innovators and inventors have in common? They found a way to make the world a better place with game-changing solutions to complex problems. In this VetFolio Voice podcast edition, Dr. Cassi chats with Dr. Aaron Massecar, executive director of the Veterinary Innovation Council (VIC), about the importance of assessing both challenges and trends in the veterinary industry, as well as the significant role that innovation and entrepreneurship have in improving the lives of veterinary professionals and animals. They delve into some of the significant issues and trends affecting the veterinary industry, including workforce shortage, artificial intelligence and telemedicine. You’ll also learn about the Veterinary Innovation and Entrepreneurship certificate course — and how you can make an impact on the industry and profession — offered by the NAVC and VIC.

Galaxy Vet: Boldly Going Where No One Has Gone Before Nov 16, 2023

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Many veterinary professionals report feeling severe psychological distress and burnout, but what does that have to do with the famous tagline for Star Trek, “to boldly go where no one has gone before”? In this episode of the VetFolio Voice podcast, Dr. Cassi probes Dr. Ivan Zak’s journey to explore and overcome burnout, earn an MBA, publish multiple studies examining burnout in veterinary medicine, and create systems to improve veterinary workflows. Dr. Zak’s mission led him to launch Galaxy Vets, a veterinary healthcare system co-owned by its employees. Listen in as Dr. Zak describes the organization’s approach to employee satisfaction, employee ownership and bottom-up management techniques.

Lymphoma Lowdown Nov 09, 2023

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Lymphoma is one of the most common forms of cancer and it can be tricky to diagnose and manage. Join Dr. Cassi and Dr. Jeffrey Bryan as they discuss when you should be suspicious of lymphoma, how to diagnose and stage it and what's coming down the pipeline for treatment and management of lymphoma.

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