UIE.fm Master Feed

Jeff Gothelf & Josh Seiden’s “Sense & Respond” Oct 04, 2017

Traditional marketing and communications often take the form of a one-way conversation. Things are put out into the market and it generally ends there. With the emergence of social media, a two-way conversation has also emerged. It leads to the opportunity for companies to sense what is happening in the market and respond to it.

Jeff Gothelf and Josh Seiden previously co-authored the book Lean UX and in their latest, Sense & Respond, they investigate how companies can foster that two-way conversation. In particular, convincing companies that, no matter what industry they're in, they're software companies.

In this podcast, Jeff and Josh share some of the highlights from the book and their research. Our hosts, Adam Churchill and Jared Spool dig into those highlights.

The Tension of Art and Science When Communicating Complex User Research Sep 28, 2017

Transcript available.

Art versus Science is the quintessential Left Brain/Right Brain cage match. But in reality, math factors into great works of art as much as developing a treatment plan for a patient could be considered the doctor's design.

Andrew Shipe is a developer at MEDITECH, a company that makes Health Records software. Through his research he found that medicine can sometimes be as much art as science, a fact that was getting lost in the cold, analytical research data. He discovered that telling stories helped to span that divide in understanding.

Kim Goodwin, Author of Designing for the Digital Age, joins us on this podcast to share her thoughts on Andrew's approach of using stories and how that is the first step down the road of scenario based research. Kim will also be teaching one of the full day workshops at UI22 this November 13-15 in Boston. For more information visit uiconf.com.

More Human than Human?: Designing a Conversational UI Sep 20, 2017

Transcript available.

You can draw a direct line in the UX family tree from User Experience Design back to Human Computer Interaction. What if we could make the “computer” aspect of that interaction, feel less like a machine, and more like a human?

Robert Sens, the Lead Product Designer of the restaurant reservation app, Reserve, sought to create a conversational user interface to help users get seated at restaurants. They settled on implementing a chatbot to simulate the interaction of speaking to a reservationist.

Steph Hay, VP of Design for AI Experiences at Capital One joins us on this podcast to share her experiences in crafting conversational UIs and her insights into Reserve’s approach. Steph will also be teaching a full day workshop at UI22, November 13-15 in Boston on designing conversational UIs.

About Face: How About.com Changed its Design Process and became Dotdash Sep 07, 2017

Transcript available.

According to Heraclitus, the only thing that remains constant is change. The internet itself has evolved exponentially over a relatively short amount of time. Few relics from the early days of the web remain, and those that have, have been forced to change.

Adam McClean is the SVP of Product at Dotdash. Dotdash was once About.com. The very same About.com that has been around for 21 years. Adam and his team were increasingly aware that the landscape around them was changing, and that they needed to evolve. They made the switch to a new brand, Dotdash, and a new process, to keep up with technological and market changes.

Dan Mall, who runs SuperFriendly out of Philadelphia, joins the podcast to share his views on the evolution of dotDash’s process in support of their new brand. Dan will also be teaching one of the daylong workshops at UI22 this November 13-15 in Boston, MA. He’ll show how to develop workflows for the multi-device world we live in.

Brett Harned’s “Project Management for Humans” Aug 23, 2017

Transcript available.

Project management encompasses an important set of skills, such as communication, planning, and forecasting. But does someone need the title of project manager to actually do the work?

In Brett Harned’s book Project Management for Humans, he makes the argument that project management is always needed on projects but the role itself is less important. You should focus on the skills in order to manage projects well.

In this podcast, Brett shares some of the highlights from his book. Our hosts, Adam Churchill and Jared Spool dig into those highlights, in particular, whether designers already possess the skills that project managers have.

Systems and Stages: Building a Design System and a Systems Team Aug 11, 2017

Transcript available.

Design systems can organize and clarify a team’s design practice. Made of patterns and component libraries, they add a level of cohesion across designs. This, of course, can only occur once you have a design system in place. So how do you build one in the first place?

Nick Stamas, the Creative Lead on the Business Products Team at WeWork, set out to do just that. He surveyed WeWork’s existing designs, noting inconsistencies, and pitched the idea of a design system to help streamline the work being done. His challenge was building this all out while WeWork continued to grow.

Nathan Curtis, author of Modular Web Design, has identified stages that occur when implementing a design system. He shares his insights into Nick’s story and how you go from building the system to working as a systems team. He will be joining us in Boston, November 13-15 to teach one of the daylong workshops at the UI22 conference. For more information, visit uiconf.com.

Narrative Virality: Changing Course from a Simple Story Aug 03, 2017

Transcript available.

Storytelling is an essential form of human communication. You likely have a favorite story, something really memorable. The more that story is told and retold, the further it travels and the more influence it gains. A good story can be infectious.

Stories can also come from unexpected places. LaiYee Ho is the Head of Research at Wink and joins us for this episode. Early in Wink’s research practice one story in particular resonated with the team that was uncovered during an in-home visit, the story of Dominic and Donna. That story spread throughout the organization and fundamentally changed the way Wink approached their products.

Also on the podcast is Whitney Quesenbery, the author of Storytelling for User Experience. She shares her insights about Wink’s discovery and how storytelling can be one of the most powerful research tools.

Use the power of storytelling as a UX strategy during our Creating A UX Strategy Playbook workshop.

Kevin Hoffman’s “Meeting Design for Managers, Makers, and Everyone” Jul 28, 2017

Transcript available.

There’s a stigma surrounding meetings. They’re often seen as unproductive wastes of time. But in Kevin Hoffman’s view, meetings are actually a design problem. In his upcoming book, Meeting Design for Managers, Makers, and Everyone, Kevin lays out strategies to make meetings better for all those involved, making them gateways to success. In this podcast, Adam Churchill and Jared Spool discuss some of the highlights from Kevin’s book.

Empathy as a Service: Applying Service Design to the Homelessness Issue Jul 20, 2017

Transcript available.

Empathy. It’s an unavoidable word in the world of user experience design. Too often it is applied to designs in too narrow a fashion. Your empathy should come from the problem your design is solving, not measured in the level of frustration or delight experienced with your design.

Ariel Kennan is the Director of Design and Product at the New York City Mayor's Office for Economic Opportunity. She has been working on the HOME-STAT initiative which is an effort of the City of New York to properly provide services to the city’s homeless population.

In this episode, Ariel shares her story and is joined by Marc Stickdorn who offers his insights on how service design can be done on such a massive scale. Marc is the CEO and co-founder of More Than Metrics and author of the book Service Design Thinking. He will also be teaching a daylong workshop at the UI22 conference in Boston this November 13-15. To find out more about his workshop, visit uiconf.com.

Getting a Clue: Journey Mapping and the Rashomon Effect Jun 23, 2017

Transcript available.

We often talk in terms of silos in organizations, where information isn’t readily shared and communication leaves something to be desired. Another way to think of a team who is heads-down working on the overall journey is to imagine swim lanes. Each department is so focused on their own part of the experience that they might not be fully aware of each step a user has to go through to complete the journey.

In this episode, Conor Ward, Head of UX and Design at Centrica & British Gas, tells a story of how mapping out the journey to acquiring a quote for boiler insurance revealed some unexpected insights. Jim Kalbach, author of Mapping Experiences, also joins the podcast to share his expertise on the subject of journey mapping.

Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab Jun 08, 2017

Transcript available.

Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. Lean UX is one such process that is associated mostly with startups and very early stage projects.

But what if you were to apply Lean UX to an existing site? And what if that site was a multinational industry-leader with millions of users?

In this episode of the UIE Podcast, Austin Knight, Senior UX Designer at Hubspot, discusses how the Hubspot team employed Lean UX to tackle their website’s redesign. Jeff Gothelf, the co-authour of Lean UX and Sense & Respond, joins us to offer his insights on Austin’s efforts.

Spirits, Claws, and Analytics — A study in superstition and science May 15, 2017

Transcript available.

Much like superstition, something that is believed to be an important metric may not apply to the reality of your product or service’s experience. Understanding the behavior of your users, introducing some science, is what leads to greater context and insight.

In this episode of the UIE Podcast, Chris Callaghan of McCann UK talks about his experience of joining a team and seeing the superstition first hand: A roomful of folks attempting to derive meaning from numbers, but having the same conversations over and over. Straying from superstition and introducing science started with the simple question: “do we know if anyone outside of this room can use this?”

Kate Rutter joins us to help dispel some of the myths surrounding analytics and offers insight on how to come to true meaning.

Redesigning an Enterprise App to Battle the Clutter Tax Apr 05, 2017

Transcript available.

If we keep adding functionality, we start to clutter our enterprise application’s design. That clutter can create a substantial burden on the user while obscuring the functionality we want them to use.

In this episode of the UIE Podcast, Amanda Linden talks about her challenge of fighting back clutter in Asana’s design. Hagan Rivers talks about her techniques for helping enterprise app teams deal with the issue of clutter.

The Right Way to Train the Wrong Way to Research - UI Conference Podcast Aug 12, 2016

Transcript available.

When we’re training teams on our design methods, what we perceive as ‘proper’ may in fact become a hindrance. Our dogmatic approach to our processes may prevent people from ever employing the techniques. Is it better to do it the right way, or to teach a wrong way that will get the job done?

Amy Jo Kim - Turbocharge Your Product Design with Game Thinking Live! Jul 06, 2016

Transcript available.

You’ve got a groundbreakingly innovative product idea, and you’ve assembled a crack team of designers. You know exactly what you want to do, but you’re unsure of how to do it. Without a framework to drive your product development, it’s Game Over.

Chris Risdon - Shaping Behavior, by Design Live! Jun 30, 2016

Transcript available.

Mobile, ambient technology, and connected devices are about mediating people’s behavior in their environments. Uncovering the whys and hows that drive behavior takes empathy, hours of observation, and masterful prototyping skills. You’ll succeed when you make, test, iterate, and learn.

Marc Rettig - Change the Story—and the Conversation Live! Jun 16, 2016

Transcript available.

Design leaders are unsung revolutionaries. They’re often at the forefront of culture change, advocating for a new conversation about creativity and quality. The old one involved meetings, presentations, and top-down mandates, and little to no input from customers.

Dan Saffer - Practical Creativity Live! Jun 10, 2016

Transcript available.

Creativity isn’t just about expressing yourself. It’s also about solving problems by putting disparate pieces together to form a new, unique whole. Practical Creativity fuels the everyday work and once-in-a-lifetime breakthroughs of designers, engineers, and scientists.

Hagan Rivers - Crushing Enterprise App Navigation Issues Live! Jun 01, 2016

Transcript available.

The only job of application navigation is to get users to the right screen. Ideally, all of your users should find what they need in 10 seconds or less, and with only a few clicks. But many enterprise app navigation systems fall short. If you’re facing a much-needed nav overhaul and don’t know where to start, it can be overwhelming.

Jared Spool - Beyond the UX Tipping Point Live! May 26, 2016

Transcript available.

For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement. Times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a differentiator. What’s left? The user’s experience.

Richard Banfield - Your Product Idea is Great, But Who Cares? Live! May 20, 2016

Transcript available.

Products and service designers deal with complex design problems in equally complex markets. It’s hard to know which solutions are winners and which ones will fail. Fortunately, you can use simple design insights from biology to eliminate doubt and risk, and prepare you for whatever comes your way.

It’s Safe to Say, I Don’t Know - UX Immersion: Interactions Podcast Mar 18, 2016

Transcript available.

Corporate life expects us to be experts, to know the answer to every question. We make “requirements”, which turn out to really be assumptions, but because we never call them assumptions, we never go about testing them. This is as much a social political issue as anything. The higher you are in the organization, the more you’re expected to just know the answer.

In this episode, Jared and Richard Banfield explore the role of design sprints in cultivating an environment where it is ok to say “I don’t know”. Allowing yourself to admit this, and allowing your teammates to as well, leads to greater collaboration as you explore the answers together.

A Story Told About Story Listening - UX Immersion: Interactions Podcast Feb 23, 2016

Transcript available.

Storytelling is a powerful way to measure our understanding of our users and their experiences. But unfortunately, we don't always get the story right. User experience rests more on listening to what the users want to tell us rather than the stories research teams and designers tell themselves within the confines of their organizations. Perhaps it’s time to first try story listening before recanting the tales.

In this episode, we hear a story from Mike Monteiro about design going wrong. Jared Spool then talks to Marc Rettig about how the team could employ a technique, the Collective Story Harvest, to take apart the problem and come to new insights. All by listening to a story.

The Candidate Experience Is the Customer Experience Feb 12, 2016

Transcript available.

The challenges we have ahead require top talent to execute. Design leaders, who could lead our organizations to new heights, are a rare gem to find and recruit. A designed approach to hiring will change the caliber of your team. From first contact through the candidate’s start date, the hiring process needs to be thoughtfully designed. You’ll see a performance-based talent system that replaces the talent repelling old-school HR processes.

“Organizational Becoming” Made Practical Feb 05, 2016

Transcript available.

Creating a culture of design is a special case of “organizational becoming,” touching teams, processes, and the delicate and difficult areas of culture and identity. Few of us feel equipped for such work. But “social technologies” are appearing to help us manage cultural emergence. Weaving theories of change with the nitty-gritty of daily life, Marc uses stories from organizations large and small to describe the ways and wisdoms of becoming an organization that embraces design.

Building a Design Studio Culture within IBM Jan 29, 2016

Transcript available.

Adam Cutler explains how his team has built up the IBM Design organization, delivered a new design system, and created studios all over the world to tackle the world’s toughest enterprise user experience challenges.

Government’s Design Lessons Jan 22, 2016

Transcript available.

Dana Chisnell and Dean Logan discuss the unique challenges of bringing UX into the government sector and how some things they learned can benefit the private sector.

Adding New Features Can Literally be a Game Changer - UX Immersion Podcast Jan 21, 2016

Transcript available.

When your user gets value from your design, they’ll likely make using it into a habit. They’ll keep coming back, forming more habits as they continue to get results.

When we add new features, we often force them to break the habits they’ve carefully formed. That’s what makes our users upset when we change the design unexpectedly. Their old habits no longer deliver the value they once did, and now they have to form new ones.

In this episode, Jared learns from Amy Jo Kim how game designers approach the problem of introducing new levels, weapons, and other features. Amy Jo shows how the way game designers think can be easily applied to your designs.

Infusing MasterCard with UX Jan 15, 2016

Transcript available.

Karen Pascoe provides an example of what sweeping corporate change can look like when a company like MasterCard puts creativity, innovation, and its users at the top of its priority list.

Designing a Global UX Jan 08, 2016

Transcript available.

Gina Villavicencio and James Nixon discuss Marriott’s efforts in ensuring their brand isn’t lost across cultures, and how the organization is shifting to a more global perspective and locale-specific user research.

Navigation: Oh, The Places You Were Trying to Go - UX Immersion Podcast Jan 05, 2016

Transcript available.

There’s a saying that you can’t know where you are going unless you know where you come from. Designing navigation for enterprise applications is a journey unto itself. One that UX Immersion speaker, Hagan Rivers is quite familiar with.

In this podcast, listen as Jared Spool discusses the importance of clear navigation systems in enterprise applications with special guest Hagan Rivers. They explore techniques for tackling complex navigation, how screen codes are perfect for those with in-depth experience, and how a balance with ease-of-learning is critical.

When you’re sitting face to face with the wilderness that is an enterprise application, a map and compass would serve you well. Unless you’re a tracker, know which side moss grows on a tree, or can follow the stars, you’re likely not going to be able to navigate through on your own, much less find shortcuts and become proficient.

Reinventing the PayPal.com Experience Jan 01, 2016

Transcript available.

Bill Scott examines what it took to win buy-in from executives, bolster communication, and push boundaries as he led a remarkable transformation in Paypal’s corporate structure.

Time Traveling with Enterprise Applications - UX Immersion Podcast Dec 17, 2015

Transcript available.

Enterprise applications are massive, often unwieldy pieces of software. You get a sense they were never truly improved or updated, they just had a continuous string of features tacked on until it got to the point where they are almost impossible to use. And they’re old.

This focus on features let design fall to the wayside, making it less important than the application’s perceived capabilities. Now, you’re forced to stare at a screen straight out of 1995. You’ve become a time traveler, whether you were aware of it or not.

We’ve come across other time travelers in our journey. You aren’t alone. One such person is Hagan Rivers, who has worked tirelessly to bring these enterprise applications into modern time, if not the future.

In this podcast, listen to Jared Spool weave a tale of time travel with special guests Hagan Rivers and Dana Chisnell.

Infusing Design Into Our Organizations Dec 07, 2015

Transcript available.

Organizations need to approach every problem and decision from a design viewpoint. Jared connects the UX Advantage themes together to form a framework for how we tackle the amazing challenges ahead of us.

Using his entertaining storytelling style, Jared weaves together the threads of what was heard throughout the conference. We’ll look at how to rethink the way we structure our teams, how they collaborate, and the implicit and explicit rewards that drive their achievements. Organizations need to approach every problem and decision from a design viewpoint. Jared connects the UX Advantage themes together to form a framework for how we tackle the amazing challenges ahead of us.

Erika Hall - Cultivating Shared Understanding from Collaborative User Research Sep 11, 2015

Transcript available.

Traditionally, user research has taken on more of a scientific identity. You would do usability testing and research, take a ton of notes, and then compile all of your findings into a report. The effectiveness of that research depended on whether anyone read the report, and then if they could do anything actionable with that data.

Nathan Curtis - Building Scalable Design Systems and Style Guides Sep 09, 2015

Transcript available.

The expansion of the web past a desktop-based world into more of a multi-device ecosystem has caused organizations to re-evaluate almost everything they do. Style guides have had to grow to accommodate this new reality of multiple screens sizes and resolutions. When you start incorporating the multitude of products across devices and all the people working on them, organizations are forced to think more “systematically.”

Jenn Lukas - Developing a Living Style Guide with CSS Sep 01, 2015

Transcript available.

The notion of being a “designer who can code” has been a prevalent topic in recent years. Delivering static PDFs and working in photoshop is seen as inefficient in some circles. Being able to create a clickable or even responsive mockup to present to developers and stakeholders can be a better way to show your intent. It’s also much easier to iterate by changing a few lines of code.

Kim Goodwin - Using Scenarios to Solve Problems Aug 25, 2015

Transcript available.

Understanding is what user experience as a field hinges upon. After all if you don’t understand how users are interacting with your product or service, you don’t know what to design for. But how, as a team, do you come to that understanding? Telling the story of a user’s journey highlights areas where you’re right on point and where you’re missing the mark.

Marc Stickdorn - Service Design: Creating Delightful Cross-Channel Experiences Aug 21, 2015

Transcript available.

Service design seems to go by an increasing array of names: Customer Experience, Cross-Channel UX, or even just “design thinking.” In most cases, these terms describe a holistic approach to your users’ and customers’ needs, no matter where or when they’re interacting with your product or service. In traditionally siloed organizations, it can be no small task to ensure that you are providing the best possible service.

Shifting To Continuous Deployment Aug 03, 2015

Transcript available.

The speed of Agile delivery fundamentally changes the work process and puts new demands on the design cycle. What happens when the notion of deadline dates is replaced with a continual stream of experience enhancements by everyone in the organization?

Why Marc Rettig? Jul 30, 2015

Transcript available.

There are always burning questions about how to get organizations to be more design-centric and what better way to learn than from someone who has done it. Marc Rettig has been helping organizations make the transition for 30 years. In this podcast, Karen McGrane shares why he was chosen as one of the keynote speakers for UX Advantage.

Taking Advantage of Fear Jul 28, 2015

Transcript available.

The belief of public failure or marketplace irrelevance can drive an organization to change. How does a UX leader exploit this corporate fear? What transforms the momentum from fear into positive change within the organization?

Steph Hay - Designing with a Content-First Approach Jul 22, 2015

Transcript available.

Usability in products and websites is what most organizations strive for. The more usable the product, the more likely that people will use it. Through research and testing, you can root out many issues with clunky interactions that hinder the experience. What isn’t as immediately clear is if some perceived usability issues are actually understandability problems. Your content could be the culprit.

Jeff Gothelf - Discover What Customers Really Want with Lean UX Jul 17, 2015

Transcript available.

When some people hear the term Lean UX, they dismiss it as simply a nouveau buzzword. There can be some confusion as to its relationship to Agile, both the methodology and the adjective. Some of the biggest resistance came from the idea that Lean UX was shortcutting and lazily undoing much of the groundwork to get organizations to buy into the value of UX. But as waterfall development increasingly becomes “the old way” of doing things, teams are operating in more agile, or Lean, ways.

Bruce McCarthy - UX and Product Roadmaps Jul 08, 2015

Transcript available.

Product Managers are responsible for the success of a product. As we’ve seen, UX is not misaligned with business goals, in fact it helps achieve those goals. If UX has become a necessity in terms of a driver of business, product managers need to adapt to it. Those who have a respect and understanding for the value of UX, and incorporate it into their product strategies, can better serve their users and customers, as well as the business.

Reinventing Corporate Structures Jun 26, 2015

Transcript available.

Traditional organizational silos are the nemesis of delivering great experiences. How do you scale multidisciplinary teams to enterprise size? Does a culture of design require a fundamental structural shift in how the organization operates?

Gaining Executive Support Jun 19, 2015

Transcript available.

Organizational change must be top down and bottom up. How do UX and design leaders influence the way executives make product and technology decisions? What defines true support as opposed to just lip service to a great experience?

Role of Outsiders Jun 12, 2015

Transcript available.

Does moving to a design-infused culture mean that outside agency support is no longer valuable? What need does an outside viewpoint fill for design-led organizations? Or are agencies shifting to being an acqui-hire talent pool?

Global UX Jun 05, 2015

Transcript available.

Global organizations can no longer project their corporate views of a customer experience upon a multitude of cultures. How do you embed the nuances and subtleties of each culture into a familiar experience regardless of where you are in the world?

Steve Fisher - Content Modelling for Responsive Projects May 19, 2015

Transcript available.

It’s no secret that the content on your site needs to adapt to a variety of viewing environments. Responsive and Adaptive Design have been wonderful for ensuring your design flows and displays appropriately for the multitude of devices out there. But what about your content? How can you be sure your content is in the right place, or even makes sense in these different contexts?

Inventing the Yes Lawyer and Restructuring Incentives and Rewards May 12, 2015

Transcript available.

What does it take to create a culture of design? How does putting user experience first change the way organizations work?

Those are the questions being addressed at the UX Advantage conference. Jared Spool and Karen McGrane will be your hosts as they delve into a series of topics with top design executives. In this podcast, Jared tackles two of those topics, Inventing the Yes Lawyer and Restructuring Incentives and Rewards.

Rachel Nabors - Using Animation to Enhance Your UX Apr 22, 2015

Transcript available.

Animation in interfaces has traditionally been seen as purely decorative and unnecessary. There are real accessibility and usability concerns associated with a heavy reliance on Flash. Advances in CSS have allowed for sophisticated animations and transitions that actually add to the experience. In fact, a well timed transition can help alleviate the cognitive load on users.

Josh Seiden - Lean UX for Enterprise Mar 11, 2015

Transcript available.

With the widespread adoption of Agile development methods, Lean UX has grown in popularity in the user experience world. It’s built around small, collaborative, cross-functional teams and is an extremely useful approach for startups and smaller teams. However, challenges arise when trying to adapt it to a larger, enterprise organization.

Brad Frost - Building Responsive Interfaces From Atomic Elements Mar 06, 2015

Transcript available.

A website can be made up of relatively complex pieces. You have multiple pages, images, maybe some JavaScript, and it all needs to come together to create this larger experience. But as with things in nature, it can be broken down even further than that into more “atomic” elements.

Chris Risdon - Connecting with Customers through Experience Maps Mar 04, 2015

Transcript available.

A customer’s journey may begin on your website or maybe it begins in a physical retail location. But it more than likely won’t end there. Many organizations have a variety of touchpoints where their customers can interact with them. Understanding where, and also when and how a customer is interacting with your product or service is essential to providing them with a great experience.

Theresa Neil - Designing Native Apps Mar 03, 2015

Transcript available.

Offering a mobile design is essential in today’s web. Having an app, however, can be a hotly contested issue. The cries of, “we need to be in the app store!” are heard coming from corner offices. While having a presence there can be beneficial, you have to determine how to best serve your users, and whether a native app or a web based product is the ideal.

Stephen Hay - Structured Content and Responsive Workflows Feb 20, 2015

Transcript available.

Responsive web design's combination of fluid grids and media queries has really changed the design and development process. It’s an elegant way to ensure that one set of code can display appropriately across devices. It is, however, a bit of a problem with large legacy products and waterfall strategies.

Jason Grigsby - Real World Responsive Web Design Feb 02, 2015

Transcript available.

Media queries shape and form a web page to display on multiple screen sizes. That’s the core of responsive web design. Users can maintain the same level of experience that they get on the desktop even when they switch to a smaller device. The theory of responsive web design is great, but it’s not a silver bullet. When real world constraints and use cases arise it makes responsive design a bit trickier.

Aaron Gustafson & Jenn Lukas - Cross-device Adaptive Design Jan 26, 2015

Transcript available.

Responsive web design is widely regarded as a must when designing for multiple devices. With just one code base, instead of multiple sites, you can more efficiently make use of your resources. But, how your design looks is only a piece of the overall experience for a user. Having it be able to adapt to different browsers and technology can fully round out the interaction.

Researching Daily Life Jan 23, 2015

Transcript available.

Accessibility is often focused on how to design and build digital products or physical spaces. But understanding the people with disabilities who will use those products is just as important. Enter ethnography and the importance of research that goes “face to face” with real people in the real world.

Chris Risdon - Orchestrating Experiences for Complex Ecosystems Jan 21, 2015

Transcript available.

User experience, as it has come to be known and understood, is generally associated with the digital space. Designers and developers working in concert to make a site, app, or digital product more usable and well designed. However, a user’s interaction with you as an organization isn’t necessarily confined to just your digital identity. This user experience design can be applied across all channels, such as a call center or physical location.

Brad Frost - Building Design Systems from Atomic Elements Live! Dec 18, 2014

Transcript available.

Have you seen style tiles, element collages, or pattern libraries? These are just a few examples of how designers are reacting to the explosion of devices and interface sizes. After all, thinking about the parts of a “page”—not just the sum of those parts—helps us create smart, scalable, maintainable designs for all those newfangled technologies.

Cyd Harrell - Techniques for Mobile Research Dec 17, 2014

Transcript available.

The so called Digital Divide is increasingly being filled with mobile devices. Because of that, you need an understanding of how your designs are appearing and behaving on smaller screens. Cyd Harrell is an expert on user research, and the one we to turn for mobile research. She says that it’s not just how your designs display on these devices but also the behavior of your users as they interact on these more personal gadgets. Users consider their mobile phones to be a much more private device than a desktop computer.

Luke Wroblewski - Mobile Behavior and Design Trends Live! Dec 11, 2014

Transcript available.

What’s going to make your whole company focus on mobile? How do people interact with their mobiles device? How can you design for this new reality and even create experiences that translate from mobile to laptop to TV?

Jared Spool - How Do We Design Designers? Live! Nov 21, 2014

Transcript available.

Why don’t design students coming out of school know about responsive design or creating mobile apps? Why are our self-taught hackers and C.S. grads having a tough time keeping up with the pace of technology innovation? It’s not that schools or professional development programs are slow to adapt; it’s more complicated than that. But our tendency to focus on skills alone just isn’t sustainable. Instead, we need to start investing in the ways we create designers and fuel their growth.

Cyd Harrell - Doing "Pocket Research" to Learn About Your Users’ Lives Live! Nov 18, 2014

Transcript available.

Mobile phones are like research platforms in our pockets. With the right strategy, we can quickly understand our users’ behavior, wherever they are. And given the ubiquity of mobile usage — even among hard-to-reach populations — we as UX designers are especially poised to make our lives easier while designing better products. That is, if we actually do the research. Fortunately, Cyd Harrell knows how to gather data without breaking budgets or extending timelines.

Nate Schutta - Choosing Which Mobile Experience to Build Live! Nov 14, 2014

Transcript available.

By now, companies know they need to be “on mobile.” But should that experience be a native app, a mobile web app, or something in between? The answer rarely is such a simple choice. And if you’ve ever entered into mobile discussions with a series of stakeholders, it may seem impossible to reach consensus.

Ben Callahan - Dissecting Design Live! Nov 07, 2014

Transcript available.

Many teams follow a linear design process with a big reveal—ta-da!—once the aesthetics, layout, and flow are “ready” for client feedback. Weeks later, the front-end developer enters to turn an approved design into a responsive site that functions perfectly across devices. Now imagine showing clients your work in Week 1. How would everyone respond to unpolished designs?

Aviva Rosenstein - Working with UX in an Agile Environment Oct 16, 2014

Transcript available.

Integrating UX into an Agile workflow has historically been a bit of a challenge. This could be due to a general lack of communication with the development team, or not feeling like the proper time or value is given to UX within the organization. Through her research, Aviva Rosenstein discovered that many problems people were having are commonplace. Additionally, she found that others had actually already worked out solutions to some of these.

Accessible WordPress Oct 08, 2014

Transcript available.

WordPress powers over 25 million sites with more than 14 billion pages viewed each month, making it one of the most popular web publishing platforms. Imagine if every one of those sites was accessible. Joe O’Connor has been a leader in making that happen, through the WordPress accessibility team which works from the inside to make WordPress into a web publishing platform for everyone.

Jim Kalbach - Identifying a UX Design Strategy Sep 19, 2014

Transcript available.

The concept of strategy can be fuzzy at best. And the word strategy tends to hold a different meaning depending on who you’re talking to. Jim Kalbach says that strategy needs to show causality. He defines it as a hypothesis of a desired position, and a belief about how you’re going to succeed and overcome challenges.

Bruce McCarthy - Product Management Meets UX Sep 04, 2014

Transcript available.

Product roadmaps are a useful tool for managers and the development they oversee. Usability testing and research informs user experience decisions. Both of these goals, in the end, benefit the users. So why can’t your process contribute to both of these goals?

Ben Callahan - Responsive Workflows: There’s No Perfect Process Aug 29, 2014

Transcript available.

The web is everywhere. It’s on our desks, in our pockets, and on screens of all sizes. The complexity involved with building a website grows with each new device it must support. This cross-platform consistency requirement makes a concrete, static design process unsustainable. As flexible and responsive as the sites we’re building have to be, so too does our process for building them.

HTML5 Accessibility Aug 20, 2014

Transcript available.

Web accessibility takes place on a foundation of technologies, the most common of which are developed and maintained by the Worldwide Web Consortium, or W3C. Its success is dependent on how well these underlying technologies support accessible user experiences. Fortunately for us, people like Steve Faulkner devote much of their time to ensure technology specifications, such as HTML5, include the hooks that make it possible to build an accessible and enjoyable user experience for everyone.

Kim Goodwin - Silo-busting, Scenario-driven Design Aug 08, 2014

Transcript available.

Lately, Jared Spool has been mulling over what he defines as deliverables and artifacts in the design process. The idea is that deliverables are more authoritative and complete, whereas artifacts are more conversational and exploratory. Scenarios are an important part of the design process and Jared was curious where they might fit in. So he enlisted Kim Goodwin to chat about it in this podcast.

Leah Buley - UX as a Team Sport Aug 07, 2014

Transcript available.

User experience is rarely something you do completely alone. Even if people on the team don’t necessarily focus on UX, they could be indirectly acting in favor of it. Sometimes it comes from a lack of understanding exactly what user experience is or means. People with different approaches and skillsets can be valuable assets when incorporated into the larger human centered design focus.

Dan Saffer - Big Considerations from Microinteractions Aug 01, 2014

Transcript available.

User Experience is really all about delighting your users. You want them to accomplish tasks with ease and not encounter any roadblocks that are a direct result of your design. Many of the delightful things about an app or interface go unnoticed because they are the tiniest of features. These microinteractions can set the tone for your users and dictate the feel and performance of your design.

Stephen Anderson - Deciphering Data through Design Jul 15, 2014

Transcript available.

Oftentimes really simple changes can have dramatic effects on a user’s ability to interpret data. Stephen cites the many examples of designers taking stabs at airline boarding pass redesigns and the evolution Target’s Pharmacy prescription bottle went through. Presenting the information in a much clearer way reduces the cognitive barrier.

Tim Brown - Helvetica is the Neue Black Jul 02, 2014

Transcript available.

When you break down written language, it’s really just a carefully crafted set of tiny symbols. It’s easy to dismiss these meticulous creations in daily life as simply, reading. The shape, readability, and size of these symbols are all factors in effectively communicating ideas, and have been for thousands of years. In essence, typography itself is more than just picking a font.

Steph Hay - Content-first User Experience Jun 24, 2014

Transcript available.

In traditional website design and development it’s common to start with the design and add your content later in the process. You may even use “lorem ipsum” as a placeholder to know where the content eventually needs to live. This causes the content creator to craft words to fit the design instead of building a design to fit the content. Without the right content your users will likely have a lackluster experience no matter how good-looking the design.

Marc Stickdorn - Service Design Thinking Jun 18, 2014

Transcript available.

In the realm of user experience, disciplines and titles can take on different meanings. Determining buzzword jargon from actual, useful distinctions and processes is sometimes a bit tricky. The term Service Design has been with us for a while now. Some see it as just plain, good UX. Marc Stickdorn sees it as more than that.

Luke Wroblewski - Mobile as a Medium Jun 02, 2014

Transcript available.

Luke says it’s necessary to look at how your service or product is framed in the broader picture. Most are built upon tradition web structures, and then “mobilized” now that smartphones and tablet growth has exploded. He compares the difference between mobile and PC to that of television and radio. You wouldn’t just drop a radio program onto TV without optimizing it for that platform. The same should be considered for mobile as a medium.

Josh Seiden - Hypothesis-based Design within Lean UX May 21, 2014

Transcript available.

In traditional development environments, requirements are what you base the project’s direction on. However, requirements assume that you know what you’re doing and why you’re building it. Substituting your thinking to adopt a hypothesis approach allows you to examine where you may be wrong. Lean UX itself embraces hypotheses to quickly determine what is and isn’t true about a project and which is the right path to go down.

Accessibility Research Methods May 09, 2014

Transcript available.

Accessibility research can help us better understand how people with disabilities use the web and what we in product design and development can do to make that experience more successful and enjoyable. However, accessibility research is often carried out in academia. The valuable insights gained through research are shared and built upon among scholars, but often do not make their way into the practice of people who are designing and building digital products and services.

Ahava Leibtag - Content: Messaging and Marketing Apr 18, 2014

Transcript available.

The goal of any site is to have great, compelling content. But what constitutes great content? How is the success of a blog post or a video measured? How can you be sure the time and effort put into crafting your content is providing an adequate return on investment?

Structured Negotiations Apr 17, 2014

Transcript available.

If you work in user experience or accessibility, you probably spend part of your time on advocacy–making the case for a new design idea or a new way of working. Lawsuits are the ultimate way to get two sides to come to an agreement, but it’s also an extremely confrontational style of advocacy. A more collaborative process might be a better way to reach your goal with an agreement that is a win for everyone.

Discussing CVAA Apr 04, 2014

Transcript available.

If you work in media broadcasting or telecommunications you have probably heard of the U.S. legislation called CVAA, shorthand for the 21st Century Communications and Video Accessibility Act. This law, signed by President Obama in October 2010, seeks to ensure that accessibility requirements keep pace with advances in communication technologies.

Accessibility Easy Checks Mar 20, 2014

Transcript available.

Sharron Rush heads the Easy Checks project at the Web Accessibility Initiative. These simple steps help you get an idea of whether a site meets some of the basics for good accessibility, without any special technology or tools. She joins Whitney Quesenbery for this episode of A Podcast for Everyone to answer some of these questions.

Introducing A Podcast for Everyone Mar 06, 2014

Transcript available.

In this premiere episode of A Podcast for Everyone, Sarah Horton and Whitney Quesenbery speak with UIE's Adam Churchill about the book that inspired the podcast, and give a preview of what they will be talking about in upcoming episodes.

Chris Farnum - Wireframing Strategies Mar 04, 2014

Transcript available.

The notion that “wireframes are dead” has been coming up every so often over the past few years. In truth, wireframes are still a valuable way for teams to communicate. Building up scenarios through state changes helps to both show and define a user’s journey through your design.

Stephanie Lemieux - Using Taxonomy to Manage Content Sprawl Feb 19, 2014

Transcript available.

Ultimately, your content is the reason users visit your site. Taxonomy can build a structure underneath that content, making it much more dynamic. By employing a layer of taxonomy, your CMS can better understand the relationships between the content. This allows you to easily surface related content, dynamically display bits of information, and improve your users’ experience.

Stephen Hay - Responsive Web Design Workflow Jan 30, 2014

Transcript available.

The web is no longer fixed width. Designs are more malleable than ever because of fluid grids, media queries, and everything else that comes with responsive web design. This makes using static photoshop comps as a deliverable unmanageable. Design workflows inevitably have to change and adapt as the way we design for the web evolves.

Brad Frost - Creating Responsive Interfaces Jan 16, 2014

Transcript available.

Frameworks and design patterns are no strangers in the world of web design. As responsive web design becomes common practice, making sure these templates work across every imaginable screen and device is trickier. There have been attempts to break down page elements in separate modules, but you often never see it fully assembled.

Jason Grigsby - Responsive Web Design with Mobile in Mind Jan 07, 2014

Transcript available.

With the mobile web, specifically m dot sites increasingly becoming a thing of the past, responsive web design has become common practice. The ability for your site to display across screen sizes and devices, reduces development time and allows for one design to work anywhere. However, this shouldn’t signal a shift away from mobile-first thinking.

Nate Schutta - Coding Mobile Prototypes Jan 06, 2014

Transcript available.

The “designer who can code” has been dubbed the elusive unicorn of the UX realm. But more important than being equally good at both skill sets is being able to communicate with the other side. If designers understand even a little bit about code it breaks down silos within the team. Greater communication leads to shared understanding. This collaborative environment allows for faster iteration and better design.

Aaron Gustafson - Designing Across Devices with Progressive Enhancement Dec 30, 2013

Transcript available.

Responsive web design seems to come up in every other discussion or article about UX these days. And rightfully so as it’s an elegant way to make sure your design adapts to the multitude of devices on the market. But with the Internet of Things looming, it’s becoming more than just the visuals of your site that are of major concern. How your content displays on a car dashboard, “can a watch handle this page weight?”, or “is this refrigerator JavaScript enabled?” are not unrealistic issues moving forward.

Jeff Gothelf - Axe Requirements-driven Product Design Live! Dec 18, 2013

Transcript available.

There’s a traditional way of building a product. Normally there’s a huge time investment made as you come up with the idea, design, build and re-build until it’s released. At this point you’re hoping this solution solves the users’ problems, and also that it doesn’t crash and burn. And if it does fail, there’s going to be some hell to pay.

Ben Callahan - Structuring Your Workflow for Responsive Web Design Dec 17, 2013

Transcript available.

As responsive web design becomes more prevalent, our approach to designing for the web is changing. With former assumptions, as dismissive as they may have been, that the web was a fixed width, it was easier to have a more linear workflow. With the need for the web to reconfigure and adapt to different devices and displays, designers and developers need to adapt to changing workflows.

Dana Chisnell - Gaining Design Insights from Your Research Recruiting Process Dec 12, 2013

Transcript available.

Getting great participants for usability studies can provide invaluable insights for your design process. But if you aren’t doing your own recruiting, you could be missing out on additional important information. Dana Chisnell has learned that the best way to find great participants is to think of recruiting as bonus user research.

Karen McGrane - Mobile Strategies for Your Content Dec 10, 2013

Transcript available.

Ensuring that your site is responsive or adaptive is becoming essential to your mobile design strategy. With the plethora of devices available, users want to be able to access your site on whichever one they’re using. The days of the separate mobile site are gone. But as your design is reflowing to display perfectly across devices, what’s happening to your content?

Cyd Harrell - The Challenges of Usability Testing Mobile Apps Dec 05, 2013

Transcript available.

As much as we may like to pretend, there is nothing natural about usability testing. There’s always a level of concentration involved that likely wouldn’t be present in a natural setting. This “unnaturalness” is magnified when testing mobile applications. Users have to focus on things like posture and how they’re holding the device while trying to interact with it realistically.

Jason Ulaszek & Brian Winters - From Research to Experience Roadmaps Nov 15, 2013

Transcript available.

Nowadays, design is an increasingly important business tool. As Jared Spool reminds us, Apple is one of the largest companies in the world, largely based upon continually engaging in good design. A great user experience can be a differentiator in the business landscape. For Jason Ulaszek, a good design starts with good research to guide and direct the organization’s decisions.

IA Summit 2013: Karen McGrane’s Closing Plenary Oct 18, 2013

Transcript available.

Technology changes quickly. A lot of organizations struggle to keep up with this change. It’s not just mobile design that’s throwing a wrench in the spokes. Content strategy and information architecture are more important than ever in this changing, multi device landscape. Karen McGrane believes in the not too distant future IAs and UXers will be leading organizations in the face of these changes.

Dan Klyn - Determining What Good Means with Performance Continuums Live! Oct 04, 2013

Transcript available.

In considering your user's experience with your design, keep in mind that there's a difference between something looking good and being good. But how do you determine good? How can you measure it? If, for example, you’re a print company building a digital presence, do you focus on retention or acquisition based on the shifting experience? It’s easy to ask for something that already exists, but much harder to describe something that one might want or need.

Kate Kiefer Lee - Voice and Tone Live! Sep 17, 2013

Transcript available.

Given the amount of communications a user takes in on a daily basis, how you speak to them is incredibly important. The “voice” a company uses contributes to the establishment of the brand as well a creates a distinguishing identifier that sets it apart within the daily deluge of content users encounter. A consistent voice can help a user feel comfortable and familiar with your organization.

Brian Suda - Data Visualizations that Pack a Punch Sep 06, 2013

Transcript available.

Creating visualizations from data can be a powerful and intriguing way to present findings. But way too many design teams sit on vast amounts of data. They also spend entirely too much time making static images rather than interactive tools.

Adam Connor - Design Studio: Building Consensus Early in Your Design Process Aug 29, 2013

Transcript available.

Getting two people to agree on something is a difficult task in any aspect of life. Getting a whole team to agree on a design, where underlying feelings, ownership, and organizational hierarchy are involved, can be an even greater challenge. That’s not even counting the dreaded “swoop and poop” scenario. The trick is to get everyone involved early in the design process and a design studio is a perfect tool for just that.

Dan Brown’s “Designing Together” Aug 27, 2013

Transcript available.

Dan believes that collaboration and conflict—that’s right, conflict—are the basis for good design. The book itself evolved from his Surviving Design Projects card game. Dan joins us for this podcast to discuss his book, and his thinking around collaboration and managing conflict.

Steve Portigal’s “Interviewing Users: How to Uncover Compelling Insights” Aug 23, 2013

Transcript available.

Steve’s book is a distillation of his years of experience conducting research with users. Somehow existing as both a handbook of sorts and as a casual conversation with one of the sharpest minds in the field, it’s a must-have for anyone thinking about the research side of things. Steve breaks down interactions with users to illustrate when, and how, to ask the right questions to uncover valuable insights.

Margot Bloomstein - Controlling the Pace of UX with Content Strategy Aug 21, 2013

Transcript available.

In some scenarios, getting a user to convert or react to a call to action is the desired outcome. It means your design and experience work. But if users are coming to and then quickly leaving your site, what are they really experiencing? If they don’t take the time to explore and discover they may not have any loyalty to you or the experience. And if you’re dealing in complex decisions, you want your users to take the time they need to fully understand and commit to their choice.

Christine Perfetti - Jumpstart Your UX Research Program Aug 08, 2013

Transcript available.

UX folks often have to sell the importance of the field to stakeholders. That’s also the case with user research. The costs and time associated with starting a research program, and actually interacting with users, are sources of a lot of friction. Organizations are now seeing the value in user research but it’s daunting to know where to begin. It’s also difficult to fit research into an already established process.

Adam Connor & Aaron Irizarry - Building Consensus in Critiques and Design Studios Aug 06, 2013

Transcript available.

Critique is often confused with being negative and critical. However, the basis of critique is communication. Having strongly grounded communication is necessary for any relationship in life, work related or not.

Stephen Anderson - Displaying Data in Digestible Ways Aug 01, 2013

Transcript available.

Culling through massive amounts of data is a headache. A dense table of aggregated data points can be useful in theory, but the manner in which it’s displayed is often a hindrance. Even more than that, showing that data in a chart or graph is confusing if it’s not effectively labeled. Data is useless when you can’t make good decisions from it.

Scott Berkun - Innovating on a Deadline Jul 31, 2013

Transcript available.

Everyone wants to be innovative, to be the next iPhone, or Google. Innovation in itself is a tricky proposition. There’s really no way to aim for it as a goal and it’s not something you can declare you’re going to achieve. Many companies and products have been innovative though, so there must be some way to do it.

Kevin Hoffman - Leading Super Productive Meetings Jul 12, 2013

Transcript available.

It’s common in the current technological landscape for teams to have remote members. Firing up a Skype session to join the whole team in a meeting is easy. However, having a remote element to your team is not without complications. There can be hurdles in terms of collaboration, not to mention the possibility of technical issues. In the end, co-located or remote won’t matter if the meeting itself is poorly designed.

Kim Goodwin - Using Scenarios to Design Intuitive Experiences Jun 28, 2013

Transcript available.

Scenarios can represent the ideal picture of a user’s experience with a product or service because you can see how and when they’ll interact. However, a scenario is often missing the details of what's going on at this moment in time and that can be a sticking point. This is where the value of the journey map emerges.

Dan Saffer - Designing Microinteractions Jun 14, 2013

Transcript available.

Do you think about the ringer on your phone and the ability to turn it off? Dan Saffer uses this example to kick off his book Microinteractions. Silencing the ringer on your phone is a common feature. If that feature is clunky or hard to find it interferes with needing to silence it quickly, in a crowded movie theatre for example. These tiny interactions that surround the main functionality are integral to rounding out the entire experience.

Jeff Gothelf - Lean UX: Escaping Product Requirement Hell Jun 07, 2013

Transcript available.

Assumptions tend to be the downfall of many research projects. Making design decisions based on generalizations of what people are likely to do leads to surprises once you finally get your product in front of actual users. The result? Rework and frustration due to an overall lack of communication within the team.

Richard Rutter - Typography in Responsive Web Design May 29, 2013

Transcript available.

Typography wears many hats in the user experience world. It’s part of the overall look of the visual design. It can convey tone and meaning of the content. Well set type can improve the user experience through readability and be an important piece of the accessibility puzzle for users with low vision. As with most things involving the web these days, typography isn’t immune to the disruption caused by mobile and multi-device design.

Russ Unger’s “Designing the Conversation” May 24, 2013

Transcript available.

Facilitation is an important skill, whether with collocated or remote teams. It drives conversation and collaboration. The ability to facilitate well is integral when conducting participatory design activities, giving a presentation, or even giving a virtual seminar. Russ joins Adam Churchill to discuss the book and the various types of facilitation in this podcast.

Margot Bloomstein’s “Content Strategy at Work” May 10, 2013

Transcript available.

Here at UIE we’ve amassed quite a library, and we’re adding to it all the time. One of the more recent additions is Margot Bloomstein’s book Content Strategy at Work. The subtitle of Margot’s book is “Real-World Stories to Strengthen Every Interactive Project” and in keeping with that idea, it is chock full of case studies and practical examples. Adam Churchill catches up with Margot to discuss her book in this podcast.

Jared Spool - Mobile & UX: Inside the Eye of the Perfect Storm Live! May 02, 2013

Transcript available.

The world of web application design is expanding at a rapid rate. We’re now expected to design great experiences across a huge variety of platforms, from small screens to large displays. The flood of iPad applications and successful online businesses are showing our executives that design matters.

Steph Hay - Building Trust with Your Users through Messaging and Copy Apr 17, 2013

Transcript available.

Ever wonder how many “World’s Best Coffee” signs exist in the world? The world is a big place, so that claim may or may not be entirely accurate. These days, with social media being so prevalent, it’s important that your messaging is truthful and that your product or service delivers on those promises. Otherwise you run the risk of losing the trust of your customer base, and scaring away potential users.

Nathan Curtis - Sketching for Understanding Apr 09, 2013

Transcript available.

Shared understanding is important to any team working towards a common goal. Ensuring every member of the team is on the same page can be difficult. Sketching is a quick, lightweight method for communicating design ideas or interactions. Starting with sketching early in the design process lets everyone share the same vision.

Kristina Halvorson - A Content Strategy Roadmap Mar 20, 2013

Transcript available.

A beautiful design means little if it’s not useful. Content is the key to making it useful. From the outset of the design process, you must consider the content for the site. Members of the design and development teams should work along side the content strategist to ensure the right content is delivered with the right message.

Luke Wroblewski - Organizing Mobile Web Experiences Mar 11, 2013

Transcript available.

The proliferation of mobile devices has made it necessary to rethink your web experiences. The mobile phone and tablet, along with retina displays, have substantially changed how a user experiences your design. Responsive web design has emerged as a solution in some cases, but even though connection speeds on mobile networks are increasing, performance remains an issue.

Jason Cranford Teague - Prototyping a Responsive Design Mar 01, 2013

Transcript available.

With the emergence of techniques like responsive web design, many of the traditional prototyping methods become difficult to employ. Sketches and wireframes have in some cases given way to HTML and CSS prototyping so that users and clients can experience a richer, more complete interaction.

Derek Featherstone - Accessibility as a Design Tool Feb 27, 2013

Transcript available.

Accessibility is important, but somewhere along the way it got an undeserved reputation for being ugly, costly, and driven only by technical-compliance requirements. Making it an integral part of your design early creates something that is beautiful, inexpensive, and user-experience-driven. When someone with a disability comes across usability issues in your design, they're likely to be amplified. Something of minor inconvenience for a user could be a significant roadblock to another using assistive technology.

Karen McGrane - Adapting Your Content for Mobile Feb 20, 2013

Transcript available.

As more web capable devices hit the market, designers need to consider where and how their designs will be seen. Unfortunately, the same consideration isn't always made when it comes to content. With design changing so much in a multichannel environment, content must be structured independent of how it will eventually look.

Des Traynor - Strengthening Your Design through Microcopy Feb 13, 2013

Transcript available.

Des Traynor is an expert on crafting microcopy. In his virtual seminar, Microcopy That Strengthens your Design’s Experience, Des identifies the key questions to ask when creating microcopy so that it doesn’t get lost or created by accident. The audience asked a bunch of great questions during the live seminar and Des joins Adam Churchill to answer some questions in this podcast.

Kelly Goto - Prototyping for Mobile Designs Feb 08, 2013

Transcript available.

Building a prototype is a great way to test your design early on with users. Whether you choose to go for a high-fidelity representation, or go lo-fi with paper, you can learn a lot about the usability of your site. Often, teams are concerned with which technique or tool to use because of the litany that are available.

Luke Wroblewski - Designing Intuitive Mobile Inputs Feb 01, 2013

Transcript available.

What makes a user want to download an app in the first place? Ideally, it’s the promise of fulfilling a goal or need for the user. With the hundreds of thousands of options available, and the immediacy of the mobile context, you have a small window of opportunity to engage your user. If users can’t easily use your app, they simply won’t.

Cyd Harrell - Conducting Usability Research for Mobile Jan 25, 2013

Transcript available.

Mobile changes everything about how we conduct usability research. Not only has the way we design and build websites and apps had to adapt, how we study them has to as well. Traditional research methods won’t translate to a mobile environment.

Jared Spool - Build a Winning UX Strategy from the Kano Model Jan 16, 2013

Transcript available.

The ultimate goal for user experience is that users enjoy using your product or service. Many companies use satisfaction as a metric for measuring their success. But satisfaction is really just the lack of frustration. You should be focused on what you can do to delight your users.

Jason Grigsby - When Responsive Design Meets the Real World Jan 04, 2013

Transcript available.

Responsive web design allows the notion of “one web” to be a reality. Designers are increasingly able to sell to their organization the idea of delivering content to multiple platforms. Putting it into practice is another story.

Chris Risdon - Mapping Your Customer’s Journey Dec 21, 2012

Transcript available.

With so many teams and divisions within organizations, falling into a pattern of designing within your own silo is incredibly easy. Mobile teams are focused on the mobile products. Desktop teams are concerned with the desktop experience. But customers interact with your product or service from an increasing variety of touchpoints. They expect a seamless experience across channels and devices, but this is often not the case.

Kevin Hoffman - Designing Stellar Meetings Dec 14, 2012

Transcript available.

We’ve all sat through terrible meetings before. Part of what makes those meetings so bad is poor communication. Being present in a meeting doesn’t guarantee that your attendees will retain the important information from the meeting, or feel like they played any role in it. Improving the way that things are heard, seen, and discussed will go a long way to improving your meetings overall.

Jared Spool - The Secret Lives of Links Dec 12, 2012

Transcript available.

Websites are full of links. How useful these links are in helping users complete tasks is another story. Links have to guide users as they follow the scent of information. A vague or confusing link often leads users down a wrong path and in turn increases their rate of failure.

Rhythm and Flow - A 2012 IA Summit Podcast with Peter Stahl Nov 21, 2012

Transcript available.

Most interactions have an underlying rhythm. For example, an application may ask you to scan a list of items, then click one, leading to another list to scan and click. Scan, click, scan, click. You can get into a groove. Systems increasingly have rhythm too: animated transitions, hover responses, and digital physics. Static is so last year.

Driving a Multichannel Experience from a Single Message - A 2012 IA Summit Podcast with Margot Bloomstein Nov 20, 2012

Transcript available.

E pluribus unum? Better yet, out of one, create many—many channels within a multifaceted but unified experience. That’s the challenge of experience design among constrained budgets, tight timelines, and unlimited interaction expectations. Content strategy’s communication foundation, the message architecture, can help you answer that challenge.

Beyond Channels: Context Is King - A 2012 IA Summit Podcast with Emily Wengert Nov 15, 2012

Transcript available.

When smartphones and tablets first emerged, designers focused on channel differences like screen size in order to understand the basics in this new area. It’s time to set aside channel-centric planning and think of a user’s context first.

What’s Your Perception Strategy? (Why It’s NOT All About Content) - A 2012 IA Summit Podcast with Stephen P. Anderson Nov 14, 2012

Transcript available.

If we focus too much on content, we ignore what we know about how our associative brain comes to makes sense new information. Think about how many people respond before reading past the first sentence of an email, or how a magazine article doesn’t get the same reaction when displayed in HTML. Or consider how knowing the author of a publication influences your judgement of that content.

Make It So: Interaction Design Lessons from Science Fiction with Nathan Shedroff & Chris Noessel Oct 24, 2012

Transcript available.

Science fiction films often take liberties with the technology that they display. After all, it is fiction. Though they can make up essentially whatever they want, technologies still need to be somewhat realistic to the audience. This influences the way that sci-fi technology is presented in film, but in turn, it's how sci-fi influences technological advances in the real world.

Chris Risdon - Mapping the User Experience Oct 19, 2012

Transcript available.

In the current multi-device, interconnected landscape, a user can interact with your product or service from a variety of touchpoints. At each, you must address the user’s needs at a particular place and time. Those needs will be determined by where they are in the experience.

Jason Grigsby - Mobile-First Responsive Design Oct 12, 2012

Transcript available.

Speed and performance are a critical aspect of mobile design. Using media queries to design your site responsively is a great way to ensure proper display on mobile devices. But just shrinking a desktop site to work on a mobile device can affect performance.

Kevin Hoffman - Leading Productive Meetings Sep 21, 2012

Transcript available.

“Meetings are a waste of time.” “Meetings, ugh—I have real work to do.” Heard these? The perception of meetings worsens when you have an unproductive one. The entire team feels like their time could have been better spent.

Karen McGrane - Integrating Content Strategy into Your Design Process Sep 14, 2012

Transcript available.

In any website, there’s a lot of thought that goes into the visual design. But a great visual design is worthless if the site isn't useful. If the content is confusing, poorly constructed, or even just missing, your users are going to have a horrible experience. Karen McGrane suggests the solution was once much simpler. You'd determine your content, stick it into your design, and never worry about it again. With the web changing as drastically as it has over the past few years, content can no longer be static.

Seth Earley - SharePoint and the User Experience Sep 08, 2012

Transcript available.

SharePoint is a powerful tool, but the complexity associated with it can leave users overwhelmed. Users trying to manage content and share information through SharePoint often experience frustration. Seeing where UX fits within SharePoint isn’t always clear.

Kim Goodwin - Designing Intuitive Experiences with Scenarios Sep 07, 2012

Transcript available.

Scenarios are a powerful tool in the design process. They focus on the user experience in its entirety, giving the reason a user is engaging with your product or service. Scenarios allow you to think about the gaps between the experiences. They are great for crossing organizational silos.

Nathan Curtis - Prototyping with HTML and CSS Aug 30, 2012

Transcript available.

Prototyping is an effective way to communicate design ideas. Static PDFs, PSDs, and wireframes can help get your point across but aren’t dynamic. Usually, any necessary changes are logged away as to-dos. They’re then taken back, fixed, and presented again. Nathan Curtis and the team at EightShapes are prototyping with HTML and CSS more in their design process. They find that employing these techniques leads to greater efficiency.

Luke Wroblewski - Designing Multi-Device User Experiences Aug 10, 2012

Transcript available.

Context is an important consideration in designing a mobile experience. As new devices enter the market, designers have to contend with new form factors and consider things such as ergonomics. Even things such as Apple’s retina displays affect approaches to design.

Karen McGrane - Content Strategy for Mobile Aug 08, 2012

Transcript available.

Your content is visible practically everywhere. Content strategists need to structure content to allow for viewing on an array of devices. What does that mean for your content management system? And what do you need to build into your content to make it flexible and adaptable?

Adam Connor & Aaron Irizarry - Collaboration through Design Studio and Critique Aug 03, 2012

Transcript available.

Structure aids collaboration and helps achieve consensus. If everyone is participating in a structured environment, you begin with a greater level of understanding. Using a design studio as a process can get everyone on the team communicating and moving in the same direction.

Aaron Gustafson - Adapting Your Designs with Progressive Enhancement Jul 20, 2012

Transcript available.

It’s difficult to predict how users will access your designs and your content. More and more, people are connecting to the internet through some sort of mobile device. Using the latest advances in HTML and CSS can leave aspects of your site incompatible with some browsers. How do you ensure that you’re providing a good experience to your users over a broad spectrum of scenarios?

Whitney Quesenbery - The Characteristics of Effective Personas Jul 20, 2012

Transcript available.

It’s impossible to design something if you don’t know who you’re designing for. Developing personas through user research is a great way to create a portrait of your users. But once you have your personas, what do you do with them? That’s a question Whitney Quesenbery says she encounters more and more lately.

Adam Connor & Aaron Irizarry - Discussing Design: The Art of Critique Jul 13, 2012

Transcript available.

Critique is an integral part of the design process. Contrasting from feedback, critique is more focused and specific. Often, rather than a gut reaction, it is framed within the context of a dialogue. It is centered around arriving at an understanding.

Nathan Curtis - Start Full Screen: Organize, Communicate, and Annotate HTML Prototypes Jul 13, 2012

Transcript available.

Nathan discusses how the team at EightShapes brought their modular philosophy to creating rich interactive prototypes using HTML, CSS, and JavaScript. He explains how, through modular thinking, they were able to write scripts that chunked aspects of their designs to repurpose and reuse across multiple pages.

Erin Malone - Choosing, Designing, and Implementing Ratings & Reviews Jun 04, 2012

Transcript available.

Reputation is everything. On sites where users can rate and review products or services, the result is, well, reputation. But a problem can arise when ratings aren’t accompanied by a qualifying review. A user could have had a negative experience with service or shipping but the product itself could be stellar.

Brian Suda - Designing with Data May 14, 2012

Transcript available.

A data visualization, when done well, can be an incredibly powerful way to communicate information. It ultimately boils down to the choices you make in how to design and present the data. If you make the wrong choice you can run the risk of not accurately displaying the data or struggling to effectively tell its story.

Steph Hay - Writing Content for Usability Apr 20, 2012

Transcript available.

Content is everywhere. With the amount of content users are confronted with everyday it can be challenging to garner their attention. Compounding this problem is the fact that designers and developers are often tasked with writing content that end users see. This can be an intimidating prospect if you’re unaccustomed to crafting copy.

Caroline Jarrett - Designing Effective Surveys Apr 06, 2012

Transcript available.

Getting data from your users is a fundamental part of creating great user experiences. Surveys are a great way to get feedback and learn about your users. The problem is everyone has sat through a painful, monotonous survey that asked a series of frustrating and seemingly pointless questions. As with anything in UX, if your users sense they’re in for a painful experience they simply won’t engage with your survey.

Hagan Rivers - Designing Dashboards Mar 30, 2012

Transcript available.

A dashboard is often the first screen that a user sees in your UI. The importance of visual design and data visualizations is high. But good looks aside, the dashboard has to meet the users’ needs. Beautiful dashboards are futile if the presented information isn't useful to the user to accomplish their tasks.

Hugh Beyer - Getting Started with UX Inside Agile Development Mar 16, 2012

Transcript available.

Change is always an interruption. For those switching to an Agile process, the transition doesn’t always go so smoothly. Suddenly, with things moving so quickly, the role of UX gets lost in the shuffle. User experience is often disregarded in Agile development.

Noah Iliinsky - Telling the Right Story with Data Visualizations A Virtual Seminar Follow-up Mar 16, 2012

Transcript available.

The right data can be more effective than words when it comes to telling a story. Even if you have the data, you have to present it in the correct manner. Choosing the right axes, colors and placement are all a big part of putting together a great visualization. Noah Iliinsky demonstrates what goes into creating an effective visualization.

Luke Wroblewski - Examining Mobile User Input Mar 09, 2012

Transcript available.

Touch screen devices are commonplace. It's now expected that your mobile experience work as well as, if not better than, your desktop experience. With faster connection speeds, cameras, GPS, gyroscopes, and accelerometers, we can deliver information to users in new ways. But we can also receive information from them as well.

James Robertson - Innovative Mobile Intranet Design Mar 02, 2012

Transcript available.

With mobile, you simply can't have as much content on your pages as you do on the desktop. Intranet access within enterprises is crucial and accessing it with mobile devices is beneficial. However, the vast amount of pages and content is cumbersome and impractical for a mobile setting. James Robertson asks, what are the few essential things users need while they are away from their desks?

Jeff Gothelf - Lean UX: Integrating Design into Agile Feb 24, 2012

Transcript available.

Lean UX can eliminate the contractual obligations inherent with specification documents and other deliverables. Designers and developers find it frustrating to put so much effort into a project then not see it ship at the end. Using the Lean UX process, you’re constantly validating your designs, especially early in the process. This motivates the team to work towards the same end goal.

Anders Ramsay - Designing with Agile A Virtual Seminar Follow-up Feb 17, 2012

Transcript available.

There's a belief that user experience insight is lacking in Agile development. Trying to shoehorn UX practices into an Agile process results in a lot of frustration. Often, developers build stuff faster than the designers can design it. The whole process often focuses on the delivery more than the quality of the experience. Anders Ramsay believes that UX and Agile can coexist.

Dave McFarland - jQuery for Agile Prototyping Feb 17, 2012

Transcript available.

Technologies are often misunderstood at their outset. This misunderstanding leads to a lack of adoption. This lack of adoption leads to the technology not reaching it’s full potential or not being utilized in useful ways. This is essentially what happened to JavaScript. Its detractors said it wasn’t a real programming language, and it’s capabilities were ignored. Dave McFarland notes that Google’s use of JavaScript in Google Maps makes a lot of people take notice.

Rachel Hinman - Creating Great Mobile User Experiences Feb 10, 2012

Transcript available.

Mobile is greatly influencing the user experience community. It’s challenging traditional approaches to design, but also bringing with it a host of new opportunities. Being a user experience practitioner in this changing environment is a bit scary. Yet coupling existing skill sets with the constraints of designing in the mobile space makes for an exciting world full of possibility.

Josh Clark - Buttons Are a Hack A Virtual Seminar Follow-up Feb 09, 2012

Transcript available.

Touchscreen devices give you the ability to directly manipulate content. This allows designers to create interfaces where the content itself is the control. This lessens the need for buttons and can reduce the level of complexity within your design. The problem is making the user aware of the availability of gestures in your design. Gestures, especially multi-touch gestures, are powerful control mechanisms but useless if the users aren't aware of them.

Lou Rosenfeld - 8 Better Practices for Great Information Architecture A Virtual Seminar Follow-up Feb 03, 2012

Transcript available.

The goal of any site is for the right audience to find the right information. But beyond your actual content there are many things that can cause findability issues. These tend to be unanswered questions about your primary audience and whether or not you’re satisfying the need of that audience. Good information architecture can help guide your design decisions so that your users can effectively engage with your content.

Noah Iliinsky - The Power of Data Visualizations Jan 27, 2012

Transcript available.

A common trap in designing data visualizations is focusing on all the different ways to represent the data, rather than the questions that the data should answer. The presentation of a data set is pointless if it’s not useful, usable, or if people can’t understand it. With so much data to choose from how do you keep the goal of the visualization in mind? How are you sure you’re telling the right story?

Jeff Gothelf - Lean UX: Getting Out of the Deliverables Business A Virtual Seminar Follow-up Jan 20, 2012

Transcript available.

The goal of Lean UX is to take the focus of user-centered design off of documentation and put it squarely on the experience. The way to do this is to view any design idea as a hypothesis. With a focus on the experience, you can validate or invalidate this hypothesis much quicker. The sooner you reach this validation, the sooner you can focus on designing and building the correct solution.

Anders Ramsay - Applying Agile Values to UX Jan 11, 2012

Transcript available.

The Agile development process is accused often of being too focused on delivery over the user experience. But that’s not to say that Agile is the bane of UX. Anders Ramsay believes it’s important to distinguish between Agile methods and Agile values. Many, such as fast prototyping and shared understanding are also valuable in the user experience world.

Josh Clark - Discoverability in Designing for Touch Jan 05, 2012

Transcript available.

While the traditional “mouse and cursor” interfaces are still in use, many of us are becoming familiar with touch-based interactions. The power and capabilities of mobile and tablet devices is growing. Often, these devices are the more convenient alternative for users to access your content. But beyond accessing your information, how are they interacting with your design?

Richard Rutter - JQuery for UX Designers Jan 05, 2012

Transcript available.

A designer can never have too many tools and methods for creating their designs. Many times conveying interactions in a static wireframe is difficult. So designers have turned to HTML and CSS to create wireframes and prototypes to provide a richer interaction. JQuery can also be thrown into the mix to further this process along.

Jeff Gothelf - Understanding Lean UX Dec 01, 2011

Transcript available.

The term Lean UX is bandied about quite a bit these days. Along with it, there seems to be some confusion as to whether this is just a buzzword, a new way of working, or simply a new description for what people in the UX realm already do. Jeff Gothelf of The Ladders is a champion of Lean UX, so Jared Spool sat down with him to find out what Lean UX was all about.

Lou Rosenfeld - Beyond User Research Live! Oct 28, 2011

Transcript available.

UX professionals have made a lot of progress in large organizations. Companies realize the importance of connecting with their users more and more. User research is becoming firmly rooted in many organizations as companies try to produce better products and services for their users. But user research itself can be narrow in focus and full of biases. Lou Rosenfeld of Rosenfeld Media, suggests that by breaking down the silos that exist between other research practices, we can create a complementary research experience. This will produce even better analysis and therefore, better products as a whole.

Dave Gray - Gamestorming Live! Oct 14, 2011

Transcript available.

Gamestorming can allow collaboration to happen. It quickly gets a lot of people working together, sharing ideas, and getting creative. Words may be tricky because you're not certain if someone has interpreted what you’ve said the way you meant it. The beauty of Gamestorming is it gets people to think visually and physically express their thoughts and ideas on paper.

Jeff Patton - Story Mapping for UX Practitioners: Tying Agile and UX Together Oct 07, 2011

Transcript available.

Story mapping is a way to build a model of user experiences. More than that, in the Agile context, it allows you to tactically plan for what should go into each release. It is a way to get everyone on the team thinking and talking about user experience. Getting people into a discussion mode starts to create a very collaborative environment. Jeff discusses how to create a story map and how it fits into the Agile process.

Luke Wroblewski - Navigating the Mobile Landscape Oct 05, 2011

Transcript available.

Mobile is the “hot topic” these days. It’s increasingly at the front of designers’ minds. In a world where the power and capabilities of the device in your pocket are so great, the possibilities become somewhat astounding. The mobile landscape is changing so rapidly that it makes developing a formal strategy to “figure mobile out” all but impossible. Luke discusses how taking advantage of the market as it is today and the capabilities of these devices can lead to the refinement and evolution of your product.

Hagan Rivers - Simplifying Complex Applications Sep 29, 2011

Transcript available.

It’s easy for applications to get overcomplicated and bogged down with data - especially in an enterprise setting. It’s hard to keep track of so many different things. When dashboards and widgets are employed, the goal is to make your life easier, but often that’s not the result. The solution - simplifying these applications for specific use cases and giving the right people the right information they need for their given task. Hagan Rivers spends her time meeting with teams to show them exactly what they need to do to streamline these complex applications.

Bill Scott - Design Patterns for Multiple Platforms Sep 16, 2011

Transcript available.

As we use a multitude of devices to access the same content, we expect a similar experience across platforms. If you have a great user experience on the desktop, it would be easy to rationalize that your mobile experience, for example, shouldn’t be painful. User experience professionals now need to consider how and where their applications and content are being accessed more than ever before. Developing rich interactions across all of these platforms can be a daunting task. Bill Scott discusses how employing design patterns can help ensure that your users have a great experience wherever they use your product.

Margot Bloomstein - Combining Curation with Your Content Strategy Sep 15, 2011

Transcript available.

With the amount of content coming at you from all sides, it can be difficult to make sense of it all and present it in a logical fashion. Curation allows you to create order out of all the chaos. Borrowed from the world of museums, curating your content allows you to form a narrative, showing your users what they can and should do with your content. Margot showcases lessons she has adopted from museum curators. She shows what content strategists take from these lessons and apply to their practice.

Brandon Schauer - Getting to Good Design, Faster Sep 09, 2011

Transcript available.

Everybody strives to arrive at the end of a project with a great design. But often times the “brilliant idea” isn’t easy to communicate and takes a long time to develop. Brandon Schauer believes that you can develop techniques to help this communication, arriving at good design in shorter amounts of time. By putting your ideas on paper and post-its, and getting everyone participating, you create a collaborative environment that allows these ideas to grow and develop.

Cennydd Bowles - UX Design when Time, Money, and Support is Limited Aug 31, 2011

Transcript available.

Developing a good set of fundamentals is key to successful user experience design. But if you work for an organization that doesn’t recognize the importance of design, just possessing the skills isn’t enough. It will prove difficult for you to change the company’s culture if they view UX as this huge, disruptive endeavor. Cennydd believes that you can take a lightweight approach to introducing user experience without people realizing that you’re actually doing it.

Steve Portigal - Immersive Field Research Techniques Aug 25, 2011

Transcript available.

You can’t ask people what they want. They can’t tell you. The answer is almost always narrow in focus, concerned with the here and now rather than the future. How do you get them to give you the observations you need to design what they will want? Conducting field research to actually learn about your users can lead to innovative new ideas. Steve knows that going out into the field provides real opportunities to see what the world surrounding your product is like.

Kevin Hoffman - Facilitating Project Kickoffs Aug 19, 2011

Transcript available.

A good starting point is crucial. It sets the tone for everything that comes after. All too often, projects are unsuccessful or labor through growing pains because the importance of this starting point was overlooked. When done right, the kickoff to a project will leave the team energized, inspired, and engaged. Kevin discusses that kickoff meetings are the time to identify business strategy as well as company culture. It’s also important to assess any risks associated with the project.

Stephanie Sullivan Rewis and Greg Rewis - What Designers Need to Know About HTML5 and CSS3 Aug 12, 2011

Transcript available.

The introduction of CSS3 and HTML5 brought with it a host of new capabilities. With most modern browsers supporting CSS3 and HTML5, implementing them into your designs is becoming easier. Understanding the things that are now possible with these new standards can help you create better designs more efficiently and effectively than ever before. Stephanie and Greg discuss what the introduction of HTML5 and CSS3 means for designers and developers, and what can be accomplished today by putting it into practice.

Kim Goodwin - Developing Effective Scenarios Aug 05, 2011

Transcript available.

Combining compelling storytelling with research data can help you craft realistic scenarios to guide your design process. Getting to know the specific needs of your users will allow you to address any potential problems they may have. As a consultant, Kim Goodwin uses her experience and expertise in working with teams to develop effective scenarios. In this podcast, Kim discusses the role that scenarios play in the design process with Jared Spool.

Dan Rubin - CSS3 for Everyone Jul 28, 2011

Incorporating CSS3 into your designs allows you to create innovative designs with less code and reliance on images. The level of compatibility with many of the browser options out there is already impressive and it continues to grow. Taking advantage of the new CSS3 features helps to shift heavier visual elements to the browser itself. Dan discusses examples and tips in this podcast.

Kim Goodwin - Designing with Scenarios: Putting Personas to Work Jun 24, 2011

Storytelling is a natural form of expression. We’ve all been telling stories from a very young age. Scenarios are the stories that drive design decisions. They put the design into the context of how and why the user will interact with it. Kim Goodwin uses her immense experience to outline the relationship between personas and scenarios and how to bring them into your design process.

Nathan Curtis - From PDFs to HTML Prototypes Jun 03, 2011

Prototypes help, be they paper, wireframes or PDFs, to exhibit a design idea. They allow you to communicate your idea visually and test aspects of the design. As effective as they are, they have their limitations. Nathan Curtis of EightShapes uses HTML prototypes in his team’s design process. Using HTML, they test functionality and interactions in ways that are impossible while using static PDFs.

Luke Wroblewski - Designing Mobile Web Experiences Live! May 12, 2011

Mobile design is becoming more important everyday. As the technology and capabilities get better so does the users’ experience. Taking advantage of this technology affords you to opportunity to create experiences that your users have only dreamed of. Luke discusses the capabilities of mobile devices, new usage, and the future possibilities.

Jared Spool - The Essential Principles Behind Great Design Principles Live! May 05, 2011

Great design principles guide your team to creating designs that delight your users. Having a set of great principles will allow your team to turn ordinary design into extraordinary design. But not everyone has great design principles. What even constitutes a great design principle? Jared dives into our latest research on what teams are doing it right and which are missing the mark.

Steve Portigal - You’ve Done All This Research... Now What? Apr 29, 2011

Conducting research and gathering data are crucial parts in the process of creating great design. But once you have all of the data, what do you do with it? How do you know you’re extracting the right conclusions and not leaving anything important on the table? Steve Portigal discusses the methods of synthesis and ideation to approach this crucial next step.

Julie Zhuo - Facebook: Data-Informed vs. Data-Driven Design Decisions Live! Apr 27, 2011

Analyzing data is a great way to make design decisions. But when your analytics log contains billions of clicks, how do you distinguish which ones you should use in forming those decisions? Users’ behavior and activity can provide you with great information and insights. But when do you look to that and when do you trust your own instincts? Julie Zhuo discusses Facebook’s design process.

Josh Clark - Designing Tapworthy Mobile Apps Apr 21, 2011

“Thinking mobile” goes beyond scaling down an existing app to fit a smaller screen or making decisions about what content to include. Because the app can be used anywhere by nature and the interface is manipulated with thumbs and fingers, there are much more than just aesthetics to consider. Josh discusses mobile design with Adam Churchill.

Luke Wroblewski - Designing Mobile Web Experiences Apr 08, 2011

The surge in mobile technology is incredible. Manufacturers ship over a million touchscreen phones every day. These devices allow people to interact with the web in new ways. Streamlining your design for mobile helps you focus on what is absolutely necessary. In this podcast, Luke joins Jared Spool in a discussion about designing mobile experiences.

Mike Lee - Designing a Strategy for Organizational Transformations Mar 29, 2011

Mike Lee is the Senior Digital Strategy Advisor at AARP. With much of the organization’s 53-year heritage being within “traditional” media realms, shifting it’s publishing and broadcast businesses into the online world is no small task. In this podcast, Mike joins Jared Spool to discuss some of the design challenges, the ways AARP has transitioned to the web, and how they have been exploring and taking advantage of mobile and tablet technologies.

Noah Iliinsky - Beautiful Visualization: Letting Data Tell the Story Mar 24, 2011

Information Visualization uses the brain’s innate ability to recognize patterns to create visual representations of data. When you see a great visualization, it’s as if you are looking through the eyes of an expert. Noah Iliinsky gives examples of the types of visualizations in common use, why and when they are useful, and how to think about different types.

Jonathan Snook and Steve Smith - Learning Experiences with Sidebar Creative Mar 18, 2011

Whether it's on the design side or development side there are tricks and techniques you can benefit from. Often, these tips can save you time and frustration. You may not even be aware of them unless someone actually shows them to you. Being able to see someone else's approach reveals knowledge that you can't find anywhere else. In this podcast, Jonathan Snook and Steve Smith join Jared Spool to discuss some of their best tips and techniques they learned from each other.

Ethan Marcotte - The How and Why of Responsive Web Design Mar 11, 2011

More types of devices are accessing your web content everyday. Have you figured out how to accommodate them? Ethan Marcotte is leading the charge in this area, with his work on Responsive Design, which can help your content scale and adapt to new devices.

The Steps to Beautiful Visualizations Mar 09, 2011

Translating information and data into a useful visualization is challenging. When creating information visualizations, as with any design process, it’s imperative to keep your audience in mind. With quality visualizations, they can understand and analyze complex information. In this podcast, Noah joins Jared Spool for a discussion about how to interpret information visually in a way that is most effective for users to process the information and be successful in their tasks.

Stephen Anderson - The Quest for Emotional Engagement Mar 04, 2011

Stephen Anderson, designer and creator of the Mental Notes card deck, believes your users must be emotionally engaged if you want them to exhibit a certain behavior. Stephen uses simple visual representations to help people make choices and understand complex information. In this podcast, Stephen and Jared Spool discuss creating designs that engage your users’ emotions.

Bryan Veloso and Dan Rubin - Peeking Over the Shoulder of Design Experts Mar 01, 2011

Certain tips and tricks you can only learn from watching the best in the field do what they do. Peeking over the shoulder of an expert can teach you valuable techniques and insights that you won’t find in any book. That is exactly how the designers at Sidebar Creative learn from each other.

5 Simple Principles for Improving Your Information Architecture - Q&A with Dan Brown Feb 25, 2011

Information architecture exists in all levels of design, from the most abstract to the most concrete. Everything from thinking about the content of the site right down to embedding a navigation strategy determines the structure of a website. Through his experience, Dan Brown has developed a set of principles for information architecture.

Mobile Apps - Web-based or Native? - Q&A with Josh Clark Feb 23, 2011

With mobile quickly emerging as a viable and practical source of web based content, designers need to know how to adapt and keep up. With the sheer number of different devices out there it can be a daunting prospect. Josh joins Jared Spool in this podcast for a discussion about making the decision between mobile web and native apps.

Designing for Mice and Men: UI Across Platforms - Q&A with Bill Scott Feb 18, 2011

The number of places that you can access the web grows every day. But are you designing for it? How do your users see your content? And more importantly, how are they interacting with it? Bill Scott joins Jared Spool and discusses the challenges and a few of the surprises that come with designing for multiple platforms.

Sharing Stories as Data: Building PatientsLikeMe’s Community - Q&A with Kate Brigham Feb 15, 2011

Kate Brigham is the Patient Experience Manager at PatientsLikeMe. Rather than focusing solely on forums and discussion, she has helped create an environment that encourages sharing amongst the patients. In this podcast, Kate talks to Jared Spool about how PatientsLikeMe uses data visualizations to help create the level of understanding within the community.

When Search Meets Web Usability Q&A with Shari Thurow Feb 09, 2011

How do you bridge the gap between the search engine and your site? You want that transition to be as smooth and natural for your users as possible. Ideally, they would start with their search, arrive at your site and accomplish what they set out to. Often times, it doesn’t work out that easily. Shari Thurow offers techniques and tricks to satisfy the goals of your users.

Visual Design Essentials for Non-Designers with Dan Rubin Feb 03, 2011

Visual design is often considered an artistic realm. Many times people shy away from design or limit their involvement despite being completely capable of creating a great design. Learning the basics of design can help dispel the notion that it is only for the artistic. According to Dan Rubin, “there’s a big separation between being artistic and being creative.”

Visual Design for Web Applications with David Rivers Jan 27, 2011

Web applications live in a strange world: half application, half website. Making a command look like a command can be tricky. Do you make it a button? Should it be a link? David discusses a number of considerations for creating or updating your application's visual design

The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization on the Same Page with Tamara Adlin Jan 26, 2011

Effective communication is the basis for keeping your team organized. But how can you be certain that everyone in your organization is on the same page when it comes to business goals, objectives and the user experience perspective? Using personas can set in you that direction and Tamara Adlin specializes in just that.

Leveraging Seductive Interaction Design with Stephen Anderson Jan 20, 2011

Seductive interactions leverage the latest advancements in social science, psychology, and behavioral economics. Stephen Anderson shows us specific examples of sites who’ve designed serendipity, arousal, rewards, and other seductive elements into their applications.

Answered! Your Top Questions on Web Form Design with Luke Wroblewski Jan 18, 2011

Knowing exactly how to design web forms is a struggle. Forms are often a critical step in a user’s journey. It’s easy to frustrate them if your forms aren’t well thought out or well crafted. Luckily, Luke Wroblewski is one of the world’s foremost experts on web form design.

Organization Schemes for Web Content with Donna Spencer Jan 14, 2011

When approaching your information architecture, you’ll realize most sets of content can be organized in more than one way. You need to figure out which works best for your audience, your content, and your project’s goal. Donna Spencer shows you the most popular approaches, and offers tips on when and how to use each.

Kim Goodwin’s "Getting Design Into the Corporate DNA" UI15 Session Sample Jan 11, 2011

Design has made a lot of progress in the corporate landscape over the past decade, but many designers still find themselves justifying their existence on a fairly regular basis. In Kim Goodwin’s talk, “Getting Design Into the Corporate DNA” from the 2010 User Interface Conference, she explains that it’s a matter of changing the culture of your organization.

A Practitioner’s Guide to Prototyping with Todd Zaki Warfel Jan 07, 2011

Prototyping is an iterative process. You generate design concepts. You test them. You discover what works, what needs improving, and opportunities for new ideas. Tune in to this podcast to hear Todd Zaki Warfel talk about prototyping.

Luke Wroblewski’s "Why You Should Design for Mobile First" UI15 Session Sample Jan 03, 2011

For years, the mobile web experience was little more than an afterthought as most design teams focused on catering their designs to the desktop. As Luke Wroblewski explains in his session “Why You Should Design for Mobile First” from the User Interface 15 Conference, this is becoming an increasingly backwards way of thinking.

Kristina Halvorson’s "Message and Medium: Better Content by Design" UI15 Session Sample Dec 22, 2010

At this year’s User Interface Conference, Kristina Halvorson presented “Message and Medium: Better Content by Design.” Here's a sample of her talk from the conference.

SEO and User Experience in Harmony with Tamara Adlin and Vanessa Fox Nov 02, 2010

SEO and User Experience shouldn't be at odds with one another. That's what Vanessa Fox and Tamara Adlin tell us in this week's SpoolCast with Jared Spool.

Leah Buley’s UX Team of One, Revisited Oct 22, 2010

Leah Buley discusses her latest findings in her work with small teams and solo UXers with our Jared Spool.

Designing with Scenarios featuring Kim Goodwin Oct 15, 2010

Scenarios are comprehensive stories that describe the way a persona would interacts with your product or service. If there is a grand dutchess of personas, scenarios, and design processes, it's Kim Goodwin. That's why we asked Kim to do a workshop on turning user research into action at UI15. Jared Spool spoke with her to preview that workshop, and clear up confusion surrounding scenarios in this podcast.

Luke Wroblewski and Innovations in Web Input Oct 07, 2010

To give you a taste of Luke Wroblewski's upcoming UI15 talk, Jared Spool had a chance to speak with him about some of the latest trends, good and bad, in web input.

Mark Burrell’s Search Patterns Revisted Sep 24, 2010

Today we're revisiting search patterns by sharing the followup podcast Jared Spool recorded with Mark Burrell of Endeca. Jared and Mark discuss a few bonus questions from the previous Virtual Seminar. Included in the full post are a few highlights from the podcast.

Reusable Components & Libraries with Nathan Curtis Sep 16, 2010

Jared Spool chats with Nathan Curtis about the reuse and standardization of components that make up your web site.

Be a Linchpin Jul 14, 2010

This week, calling in from beautiful Salt Lake City, Utah, is Grady Kelly. Grady is inspired by Seth Godin's new book, Linchpin. He wants to know how UX professionals can work to become indispensable team members and not just another cog in the machine.

Is Virginia, Is Not Virginia Jun 25, 2010

Joe Sokohl calls in with a question about using distributed teams on UX projects. Robert Hoekman and Jared Spool have plenty to say on the topic!

My Stylish Idaho Jun 18, 2010

Hugh Griffith from Boise asks Jared and Robert, what happens when you swap radio buttons and checkboxes with more stylish graphic replacements?

Hagan Rivers’ Escaping Navigation Hell, Live! Jun 11, 2010

Web applications can get wild. You know the kind; something that's on your corporate intranet with an obscure purpose, hundreds of screens and some kind of navigation kudzu growing in every direction. Hagan Rivers is one of our favorite wranglers of such apps.

Listen to a sample of Hagan's Escaping Navigation Hell from the Web App Masters Tour in this episode of the SpoolCast.

Testing Without Solutions Jun 04, 2010

Our guest Jon Wold from Oslo brings up a really great point about test results: It’s hard to report on problems without providing suggestions for correcting the problems you observe in testing. Tune in to get Jared and Robert's suggestions on the topic.

Stephen Anderson’s Designing Seductive Business Apps: Live! May 19, 2010

It's becoming common to see behavioral cues in everyday web applications. Stephen Anderson is the first person we think of when it comes to these kinds of interactions. Stephen is an independent consultant and creator of the Mental Notes, a set of reference cards with design insights from the world of psychology.

Stephen is one of the most popular speakers at the Web App Masters Tour and we want to share a sample of his talk, Designing Seductive Business Apps.

Steve Portigal’s Deep Dive Interviewing Tips Revisited May 11, 2010

We tell our clients this constantly: the organizations who are most successful are the ones who are on intimate terms with how and why their customers use their product. But how? To answer that question, we invited our friend Steve Portigal to host a UIE Virtual Seminar recently on the topic of interviewing. In this podcast we revisit the topic and answer several remaining questions from his seminar.

Going Social Apr 30, 2010

It seems we've failed to offend our international audience sufficiently, so this week we'll try again by chatting with Jay Vidyarthi, a designer hailing form Montréal, Québec, Canada. Jay is working on a project with social design aspects. He's helping design a site where the goal is to build "an involved and contributing community of users." He wants to know if there are any user experience techniques to encourage participation.

Bill Scott’s Desiging for Interesting Moments: Live! Apr 23, 2010

Bill Scott's Designing for Interesting Moments was one of the highlights of the first stop on UIE's Web App Masters tour, in San Diego. We wanted everyone to benefit from his research into web interactions, so we're bringing you this audio and visual sample.

Crumlish and Malone Design the Social In Apr 09, 2010

As soon as we saw Erin Malone and Christian Crumlish’s new book, Designing Social Interfaces, we knew you’d want to hear about their rich collection of social patterns and principles.

Growing in UX Apr 02, 2010

This week, Mohammed Alaa calls in from Egypt with questions about convincing stakeholders of the value of UX and about improving his own UX skills. Robert Hoekman and Jared Spool are back with another episode of Userability!

Care and Feeding the Corporate Cash Cow with Ken Kellogg Mar 29, 2010

Ken Kellogg, the Director of User Research at Marriott International, sits down with Jared Spool to discuss the process of design and research that lay beneath a web site that generated $6.5 billion in revenues in 2009.

Backstage at 37signals with Jason Fried Mar 22, 2010

Jason Fried brings a unique viewpoint to any design discussion, one informed by years of success with his company, 37signals. Recently, Jared Spool was able to chat with Jason about 37signals' current work. If you're joining us at the UIE Web App Masters Tour in Minneapolis or Philadelphia, Jason will go into even more detail

Design Lessons from Facebook’s 350 Million with Julie Zhuo Mar 02, 2010

Julie Zhuo is the principal designer behind the Facebook Platform and Facebook Connect experiences, and has contributed to the last two major site redesigns. She sat down to chat with our Jared Spool.

Interesting Moments with Bill Scott Feb 23, 2010

Bill Scott chats with Jared Spool about rich interactions, his new book about them, and his deep history with them at Sabre, Yahoo! and now Netflix. Bill is one of the stellar presenters scheduled for all four cities on the UIE Web App Masters Tour.

Moving Beyond Static Forms with Luke Wroblewski Feb 11, 2010

The world's foremost authority on web forms is Luke Wroblewski, author of the heralded book, Web Form Design. It's no coincidence that we lean on Luke often to join us at events like our upcoming Web App Masters Tour. Jared Spool sat down with Luke to discuss what's been happening with web forms since his book came out. It winds up there have been some interesting developments recently.

Leveraging Search Patterns & Discovery with Peter Morville Feb 05, 2010

In this podcast, Jared Spool sits down with Peter Morville to answer many excellent questions from the recent Leveraging Search and Discovery Patterns virtual seminar. Even if you did not attend, there's a lot of great information in this podcast.

Escaping Navigation Hell with Hagan Rivers Feb 01, 2010

We turn to Hagan Rivers for insight on designing challenging web applications year-after-year because she just keeps coming up with better and better ideas. Recently, Jared sat down to talk with Hagan to discuss her somewhat radical notion, designing web app navigation as its own, separate application.

Stephen Anderson on Seductive Interactions Jan 28, 2010

How can we design systems that encourage the behaviors we want? In this episode, Jared speaks with Stephen Anderson about using human psychology in web apps to encourage users' behavior.

Prototyping Seminar Follow-up Jan 22, 2010

A followup conversation with Fred Beecher answering more questions about prototyping tools and techniques, after his popular, recent Virtual Seminar on the topic.

Effective Moderating for Usability Testing Followup Jan 14, 2010

Back in October, we asked usability testing expert Beth Loring to present a UIE Virtual Seminar on how to Effectively Moderate Usability Tests. As is often the case, we got lots of great questions from the live audience, but just couldn’t get to them all. Adam and Beth got together to record this podcast and cover some of the remaining issues.

Recruiting for Usability Testing Followup Dec 09, 2009

User experience research lives or dies by the appropriateness of the participants in the study. If the participants match the real users, you're set. We held a Virtual Seminar with Dana Chisnell to discuss recruiting for usability testing, and this is the followup podcast to that seminar. In the podcast, Dana answers remaining questions from the seminar.

UI14 Session Sampler: Leah Buley’s A UX Team of One. Nov 11, 2009

An audio selection from Leah Buley's A UX Team of One.

Innovation Beyond the Buzzword Oct 23, 2009

How can you bring real innovation into your projects? That's what I asked Scott Berkun when we spoke earlier this month. Scott has a lot of great ideas for your team from his years of research into the habits of highly innovative teams. In addition to this interview, Scott will be presenting at our User Interface Conference in November.

Visual Design for the Non-Designer Oct 09, 2009

What can a non-designer do to harness the power of visual design without calling professional help? Quite a lot, says internationally-regarded visual designer Dan Rubin. We called Dan to talk about what design techniques are accessible to mere mortals. He also gave us a preview of his day-long workshop for non-designers at our User Interface 14 Conference, this November.

Information Architecture Essentials Oct 06, 2009

Donna Spencer is our long-time, go-to expert on the topic of Information Architecture. We're happy to bring her stateside again for the upcoming User Interface 14 conference. Recently, I spoke with her, all the way from Australia, in advance of her trip to Boston.

Prototyping Experiences Sep 23, 2009

Todd Zaki Warfel has just finished two years of research into the tools and processes used in prototyping web sites. His findings will be published in a book due out this fall and we've asked him to give a full-day workshop on the topic at UI14. Todd sat down with us to talk all about prototyping tools and processes, and previews his upcoming workshop at UI14.

Managing Sites for Top Tasks Sep 04, 2009

One of the most popular speakers in the history of our User Interface Conference is Gerry McGovern. Certainly most of that popularity is thanks to Gerry's no-nonsense, customer-centric approach to content management strategy. Gerry joins us in this podcast to discuss customer care words and managing top tasks.

Getting to Good Design Faster Aug 28, 2009

Leah Buley brings us her insight to getting to the good design faster in your process and improving the input you receive from your organization. There are some great ideas here that you should listen to.

Renaissance Man Aug 28, 2009

This week we have our longest, and certainly one of our most interesting episodes to date. Jared and Robert met Joshua Muskovitz on the IxDA discussion list when Josh posted an innocent-enough question to the list: what do you call someone who sits squarely on the fence between interaction design and implementation? How do I market myself while job hunting when I have been in the industry so long that I have a really broad range of skills?

The Web as a Conversation Aug 21, 2009

Ginny Redish joins us to discuss why the web should act like a telephone conversation between you and your customers.

Comps vs. Code Followup Aug 13, 2009

A couple of weeks ago we held a UIE Virtual Seminar with Ethan Marcotte from Happy Cog West, a designer of beautiful websites. As always, we had a number of excellent questions from the live audience that we couldn’t attend to during the seminar, so Adam Churchill got together with Ethan to record this podcast and cover a number of those remaining questions.

Search, Scent & the Happiness of Pursuit Followup Aug 11, 2009

Last month we held a UIE Virtual Seminar where I presented my talk, Search, Scent, and the Happiness of Pursuit. As always, we had a number of excellent questions from the live audience that we couldn’t attend to during the seminar, so, with a little help from Adam Churchill, I recorded this podcast and cover a number of those remaining questions.

Hot Link Placement Jul 17, 2009

This week a Tatum Dutile asks how many links should one have on a single page that all point to the same content?

The Most Influential Books in UX Jul 10, 2009

This week a question from one of the world's most well-read cities fittingly enquires about the must-read books in design. Damon Dimmock asks Jared and Robert to recommend their top three books on design.

Live from VTM09: Personas and iPhone Apps Jun 18, 2009

A special episode recorded live from Voices That Matter 2009 conference, with two audience questions!

Revealing Design Treasures from the Amazon Jun 05, 2009

(Audio podcast edition) Revealing Design Treasures from The Amazon: On its surface, Amazon.com just seems like a large e-commerce site, albeit a successful one. Its design isn’t flashy, nor is it much to write home about. But deep within its pages are hidden secrets — secrets that every designer should know about.

Interaction Design Frameworks Seminar Q&A Follow-up Jun 03, 2009

Robert Hoekman, Jr. recently joined us for a Virtual Seminar on Interaction Design Frameworks, called, Web Anatomy: Interaction Design with Frameworks. The concept is a new one, and Robert and I are exploring and introducing the concept in new book due out shortly. The seminar (which is still available) was well-received, and we asked Robert back to help us answer some audience questions we did not have time to discuss during the seminar.

The Case of Multiple Link Types May 29, 2009

This week's episode features a shadowy UI Designer from a secretive organization located somewhere in Texas. He asks, "how should you style links that trigger different types of interactions?"

Follow-up Podcast for New Ways to Think About Your Taxonomy May 22, 2009

Seth Earley & Stephanie Lemieux answer questions about their recent UIE Virtual Seminar on Taxonomy.

The Strain of Relationships May 14, 2009

This week's guest Dana asks Jared and Robert, "What can I do to court favor with design teams to let them know that I, as the usability consultant, am not just an enforcer, but I'm on their side and that we can learn from one another?"

Company Culture Meets Customer Experience with Brian Kalma May 07, 2009

This week I wanted to share my interview with Brian Kalma, Director of User Experience and Web Strategy for darling of Internet retail, Zappos.com. In case you've somehow missed out on their meteoric rise to top of online retail, now conducting over a billion dollars in sales a year, you're in for a treat.

Web App Navigation Q&A Follow-up Apr 10, 2009

Hagan Rivers returns to answer followup questions from her recent virutal seminar on Better Web App Navigation

Introducing Interaction Design with Frameworks Apr 09, 2009

This week Robert Hoekman, Jr joins us to discuss a new design process he's been developing called "Design Frameworks." Drawn loosely from the idea of the Frameworks that software developers use to more efficiently build software, design frameworks are an aid to assembling a design.

20 Years, No Improvement? Apr 03, 2009

This week's episode features a surprise guest for Jared and Robert. Actually, every guest is a surprise, but this one is a surprise and an ambush by a friend of UIE, the always entertaining Scott Berkun. Scott wanted to know, why twenty years beyond The Design of Everyday Things, why so many usability failures still abound?

Just One UX Method? Mar 23, 2009

This week, Jared Spool and Robert Hoekman, Jr. spoke to Mile Dowsett from Cambridge, UK who is stratling the worlds of desktop and web-based applications. He wanted to know, "What do you think is the most important or significant UX deliverable/activity in a web project, and why?"

Follow-up Podcast for An Agile UX Primer Mar 20, 2009

This week we are happy to share with you a followup podcast to our recent Virtual Seminar with Jeff Patton, one of the world's foremost teachers and consultants on the agile development process. If you missed the seminar, don't worry, if you're interested in agile, there's plenty here for you too.

Roughing it with Interactive Prototypes Mar 06, 2009

Planning documents for web app projects are often overlooked, despite their importance in the success of the product. James Box and Richard Rutter of Clearleft share their successful process of creating rough interactive prototypes for clients when creating web applications.

Just One UX Message Feb 26, 2009

This week we continue the international flare with a call from Shanghai, China. Daniel Szuc, of ApogeeHK had a question that stopped Jared and Robert in their tracks.

Ajax Aids Accessibility? Feb 20, 2009

If you do it right, using Ajax techniques can improve accessibility. Surprised? You shouldn't be. Ajax, like most techniques and technologies on the web are what you make of them.

That's why I asked Derek Featherstone to speak with me about his latest work. Derek is a world renown expert on web accessibility. As principle of Further Ahead, he also helps clients deploy sites that exploit the latest techniques. These two statements do not need to be at odds with each other!

Blind to Average Users Feb 13, 2009

This week, Keith Lang from Canberra, Australia, asks about common UI devices that stump new users.

Transitioning to IxD and Usability Feb 05, 2009

This week the guys spoke with Jon Hartmann of Morgantown, West Virginia. Jon asked about transitioning to UX and usability from development.

Web Form Design with Luke Wroblewski Feb 02, 2009

This week we chat with out friend Luke Wroblewski about Web Form Design. He discussed some of the most frequent questions he gets asked about form design considerations, since having penned a popular book on the subject. He offered a lot of helpful advice. Tune in to learn more.

Exploring More Design Alternatives Jan 30, 2009

Our newest creation: The Userability Podcast. Our listeners call into to ask Jared Spool and Robert Hoekman, Jr. their most vexing design questions. This week: Rob Fay asks about exploring design alternatives.

Achieving Pattern and Component Reuse with Nathan Curtis Jan 21, 2009

Dealing with real-life web app production isn't as glamorous as some aspects of design in the digital realm, but it is full of challenges and can honestly make or break a project. There are ways of truly optimizing certain aspects of the production so that you can create a product with consistent quality at a faster pace. To find out how, I turned to Nathan Curtis.

Web Standards for Web Apps with Molly Holzschlag Jan 07, 2009

This week our long time friend Molly Holzschlag joins us to discuss the cutting edge of web standards as they apply to web application development. Listen in while we talk about the effects that HTML 5, ECMAScript and other standards will have on the web.

Web 2.0 Strategy and Design With Steve Mulder and Riccardo LaRosa Jan 05, 2009

We love to talk to Steve Mulder (from Molecular) and Riccardo La Rosa (from Isobar) about building out a Web 2.0 strategy and incorporating elements, such as social features and highly-interactive elements to the design. Listen to their stories of helping major brands integrate social and highly-interactive experiences.

Design for Signup Q&A Followup Dec 23, 2008

At the beginning of this month, we had Joshua Porter in the office to present his Design for Sign-up talk. Designing for sign-up should be simple, yet it's often the most challenging area of your design. Josh had some great ideas on how to increase the ease of sign-up and how to motivate your users to want to.

We got back together with Josh to follow-up on the seminar so we could answer a number of viewer's questions that we didn't have time for in the seminar.

Effective Visual Design Seminar Followup Dec 17, 2008

We recently had our friend Patrick Hofmann a designer with Google Australia in for a Virtual Seminar covering the Essentials of Effective Visual Design. His wealth of knowledge from his years of design and usability research into visual design provided an incredibly interesting and popular seminar.

As usual, we received many more excellent questions that we could deal with during the seminar, so we recorded this podcast.

Documenting Design with Dan Brown Dec 09, 2008

If you ask designers what the most frustrating parts about designing a project are, one of the top answers would undoubtedly be "communicating and documenting the design process." And with good reason... it's not easy.

That's why I interviewed Dan Brown for this week's SpoolCast. I don't know of anyone who knows more about solid design communications than Dan, the co-founder and principal of Eight Shapes, a UX firm in Washington, D.C.

Follow-up to Conducting Usability Tests in the Wild Nov 21, 2008

Back in October we had the good fortune to host Dana Chisnell's popular Virtual Seminar entitled "The Quick, the Cheap, and the Insightful: Conducting Usability Tests in the Wild", where she told us you don't have to run usability tests by the book to get great value out of them. Quite a statement considering she (co-)wrote the book!

As usual, we received many more excellent questions that we could deal with during the seminar, so we recorded this podcast.

The History of Interaction with Bill Verplank Sep 02, 2008

This week we take a walk through computing history with noted engineer and designer Bill Verplank, who was present at many of the defining points!

SpoolCast: Q&A Follow-Up from Galleries Seminar Aug 25, 2008

We recorded a special episode comprised entirely of questions from our customers. On August 14, we held the UIE Virtual Seminar - Galleries: The Hardest Working Pages on Your Site. During the seminar, we received far more questions than time would allow answering. As is tradition, we put together this follow-up podcast to answer even more of your excellent questions.

Excelling at Interaction Design with Kim Goodwin Aug 18, 2008

What is the difference between good and great interaction designers? That is the subject matter for this week’s show, which features a compelling conversation with Kim Goodwin. Kim is the VP of Design and General Manager at Cooper, one of the world’s premier design consultancies, in San Francisco.

Creating a Culture of Innovation with Scott Berkun Aug 12, 2008

Innovation has become such a buzzword, it's nearly meaningless. But that doesn't mean innovation itself is dead. In this week’s show, we sat down with Scott Berkun, the dynamic speaker and author of "The Myths of Innovation."

UX in an Agile Environment with Jeff Patton Aug 05, 2008

The Agile development process is about breaking things into small pieces and acting on each piece really quickly. Yet, traditional user experience practices aren't used to working fast. How do we adjust our practices to survive in a fast-paced agile process?

That's the question we posted to Jeff Patton, the noted independent UX/Agile consultant and speaker, who joined me on this week's show.

Visual Design Misconceptions with Luke Wroblewski Jul 30, 2008

“Can you make the logo bigger?” Heard that one before? So have we. This week, we talk with Yahoo!'s Luke Wroblewski, an expert on visual design on the web, about the misconceptions that about around this topic!

Followup Q&A from the Scent of a Web Page Jul 28, 2008

Brian Christiansen and I recorded a special episode comprised entirely of questions from our customers. On July 17, we held the UIE Virtual Seminar: The Scent of a Web Page—The Five Types of Navigation Pages. During the seminar, we received far more questions than time would allow answering. As is tradition, we put together this follow-up podcast to answer even more of your excellent questions.

Moderating Usability Tests, Part 2 Jul 22, 2008

In this episode of Usability Tools, Brian Christiansen and I continue on how to moderate a usability test.

Moderating Usability Tests, Part 1 Jul 07, 2008

In this episode of Usability Tools, Brian Christiansen and I talk about how to moderate a usability test. Turns out, the episode got so long that we decided to break it into two parts. This week's show focuses upon the different roles a single moderator needs to take on during the session.

Followup Q&A from The Scent of Information Jul 03, 2008

Brian Christiansen and I recorded a special episode comprised entirely of questions from our customers. Last week, we held the UIE Virtual Seminar: The Scent of Information: Getting Users to Their Content. During the seminar, we received far more questions than time would allow answering. As is tradition, we put together this follow-up podcast to answer even more of your excellent questions.

Product Evolution with Adaptive Path’s Peter Merholz Jul 02, 2008

This week, our good friend Peter Merholz joins us for the show. Peter is president of the noted experience strategy and design consultancy Adaptive Path.

In our discussion, I asked Peter about mapping out a product's evolution. Launching a product is no simple task. Every new product falls on the spectrum somewhere between feature-complete, perfect execution and actually shipping with a pile of features on the cutting room floor. Realistically, most sway towards the latter. But that doesn't mean your products needs to feel unfinished.

Usability Guerilla Techniques with Dana Chisnell Jun 24, 2008

This week, I had the great honor of speaking with Dana Chisnell, noted usability expert and principal at Usability Works, a consultancy based in San Fransisco. Dana is also the co-author of the recently-released second edition of the Handbook of Usability Testing, a book so fine, I agreed to write the foreword.

Ajax Then and Now with Jeremy Keith Jun 16, 2008

This week, Ajax design expert Jeremy Keith joins us from Brighton, England. Jeremy is the technical lead at Clearleft, a leading design consultancy in the UK. We talked about the evolution and best use of the techniques we call Ajax.

What Makes a Great IA with Donna (Maurer) Spencer Jun 09, 2008

This week, I had the pleasure of speaking with Donna (Maurer) Spencer, a world-renowned information architect and owner of the freelance agency MaadMob, based in Canberra, Australia.

In this episode I asked Donna, "What separates good Information Architects from great Information Architects?"

Creating a Web Experience from Scratch with Sean Kane May 14, 2008

In this podcast, I had the pleasure of speaking with Sean Kane. Sean helped build one of the world’s most successful web applications as the Director of UI Engineering at Netflix. Last year, Sean left Netflix to co-found Get Listed, a start-up that is going to revolutionize the job search business.

Moving from a mature organization that understands the role of experience design to a brand-new start-up environment without any of the same infrastructure or support can be a real challenge. A challenge that is not unlike the challenge that many UX practitioners face when trying to bootstrap their user experience efforts in a growing organization.

Design Patterns and Anti-Patterns with Bill Scott Apr 28, 2008

In this week’s SpoolCast I had a chance to speak about Design Patterns and Anti-Patterns with Bill Scott. Bill is the Director UI Engineering at Netflix, a position he took after working several years for Yahoo as an Ajax Evangelist. At Yahoo! Bill led engineering on the Yahoo! Teachers project and curated the public Yahoo! Design Pattern Library.

Reviewing Mental Models with Indi Young Mar 17, 2008

In February we held one of our most popular Virtual Seminars ever, Mental Models: Getting Into Your Customer's Head, presented by Indi Young. We had a number of compelling questions left over from the seminar, and we wanted Indi to have a chance to answer them.

Applying Fitts’ Law Feb 28, 2008

A button is a button right? Move the mouse over it. Click. Not much to it, eh?

Well, when it’s a well-designed button, all the work your brain is doing to click the button is invisible to you. However, when it’s poorly designed, things start to become harder. Maybe you overshoot the target area? Or maybe you have trouble clicking because the button is too small. Often its not difficult to recover, but it costs attention and attention is expensive.

In this week’s podcast, we discuss the implications of Fitts’ Law. In short, the law states, “The time to acquire a target is a function of the distance to and size of the target.”

Successful Web App Usability Techniques, Part 2 Feb 13, 2008

In this week’s podcast, Brian Christiansen and I continue exploring usability techniques for web-based applications. This week, we explore the usability technique toolbox, focusing on those methods that help us with web-based applications.

Successful Web App Usability Techniques, Part 1 Feb 07, 2008

In this week's podcast, Brian Christiansen and I explore usability techniques for web-based applications. Web-based applications are different from content-based web sites because the users are involved in a transaction. When we're researching the usability of a content-based site, we're focused on how users will find and react to the information. However, with web-based applications, there are many other considerations that we need to account for.

Because this is a big topic, we've divided it into two podcasts. In Part 1, Brian and I lay down the framework for what our usability research needs to tell us about our web-based application. In Part 2, will look at the techniques for finding that information.

The Book of Face: Discussing Facebook’s Design Issues Jan 31, 2008

Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

Creating Advanced Web App Deliverables with D. Keith Robinson Jan 28, 2008

Transcript available.

How do you communicate complex and interactive design ideas to the development team? To answer this question, I had a chance to speak with with D. Keith Robinson, the Creative Director of Blue Flavor. We had a great discussion regarding the “backstage” portion of web app design.

Making Data Engaging: A Talk with the New York Times Interactive Design Team Jan 10, 2008

Today’s podcast features a fascinating conversation I had with New York Times graphic journalists, Andrew DeVigal and Steve Duenes. Andrew and Steve are part of the team responsible for taking data and raw information from the day’s news and turning it into highly interactive and informative online experiences.

Mouseovers in Navigation Dec 17, 2007

It's tempting to spend a ton of time creating slick flyout, dropdown, or pop-up navigation on our site, but is it worth the effort? This week, Brian Christiansen and I discuss interactive mouseover techniques for navigation. Are they a good idea when it comes to actually using your site? Based on our testing, we don’t think so.

Accessibility with Derek Featherstone Dec 10, 2007

Transcript available.

Derek Featherstone travels the globe as a premier expert speaker on web accessibility, and I had a chance to sit down and interview him for the SpoolCast. I think you’ll find our talk enjoyable and informative!

Avoiding Redesigns Dec 03, 2007

This week, we discuss avoiding redesigns. When we talk about avoiding redesigns, we don’t think your should stay anchored in the past, far from it. But we think the best route to change is through incremental deployment.

On-Site Search Nov 26, 2007

In this week's episode, Brian Christiansen and I discuss the experience of on-site search engines, how to tell if yours is working well, and how to improve it.

Robust Personas Nov 21, 2007

This week, we follow up our Virtual Seminar presentation on Building Robust Personas In 30 Days or Less, with answers to more questions that were generated during the session. You needn't have attended the seminar to learn from this podcast, though.

Statistical Significance Oct 22, 2007

Statistical significance revolves around having enough participants to make your findings valid. However, the number of participants necessary can vary widely, depending on what you’re studying and how. Join us for a podcast that will help you understand how to make this determination for your projects.

An Interview with Cameron Moll Oct 17, 2007

Like many of us, Cameron Moll works in a large, complex organization. This means managing design decisions and wrestling (often inflexible) enterprise technology. He talked to me about how he has integrated his real-world experiences into his UI12 tutorial and how he is working on bringing elegance and great function to his complex work projects.

Are There Users Who Always Search? Oct 09, 2007

In the design world, there’s always been an assumption that some users demonstrate “search-dominant” tendencies by going right to the search engine when they first visit a web site looking for content. But back in 2000, UIE made a groundbreaking claim that blew away the web design world. From our research, we concluded that users aren’t Search dominant. How does this effect your design choices?

Interview-Based Tasks for Usability Testing Oct 01, 2007

In usability tests where we incorporate interview-based tasks, the participants interests are discovered, not assigned. Unlike traditional task design methods, the test facilitator and participant negotiate the tasks during the tests, instead of proceeding down a list of predefined tasks. There are many situations where this is the appropriate way to test a product.

Communicating Concepts with Comics: An Interview with Kevin Cheng Sep 26, 2007

In this interview, Kevin Cheng and Jared Spool discuss the use of comics to express user experience ideas early in the brainstorming stage of a project. Comics show the team how a user will experience the design.

The Truth About Page Download Time Sep 24, 2007

This week, Christine Perfetti asks Jared Spool about User Interface Engineering’s groundbreaking study on download time. In this study, we found the actual download time of a page didn’t impact a site’s usability.

Inherent Value Tests Sep 17, 2007

This week, Christine Perfetti asks Jared Spool about one of UIE's most valuable usability testing techniques, Inherent Value Tests. Inherent Value Testing gives the team important information about how well a web site communicates the inherent value the designers are putting into the site.

5-Second Usability Tests Sep 10, 2007

This week, Christine and Jared discuss the genesis and value of five-second usability tests.

Department and Store Pages Aug 27, 2007

In last week's podcast, we talked about Gallery Pages, which are pages with links to the site’s content pages. This week, Christine asked me about two other types of pages: Department pages and Store pages. These pages become crucial when an information-rich site has thousands (and sometimes millions) of pages.

Shenzhen Typhoon Aug 20, 2007

This week the crew discusses a controversial blog posting, the role of usability research in product development, and experience design vision work and its application in the consumer and enterprise space.

An Interview with Cooper’s Kim Goodwin Aug 14, 2007

In today's SpoolCast, Christine Perfetti, UIE's Managing Director, sits down with Kim Goodwin, the General Manager and Vice President of Design at Cooper. The folks at Cooper are widely regarded for their design methods, including Goal-Directed Design and Personas.

Gallery Pages Aug 13, 2007

In this week’s episode, Christine Perfetti asks Jared Spool about UIE’s research on Gallery Pages. Gallery Pages, the list of links to content, are a web site’s hardest working page. They are the final page that determine whether users will successfully find their content.

Home Page Design Aug 06, 2007

In this Usability Tools podcast, Christine Perfetti asks Jared Spool about UIE's latest thinking on home page design.

Gerry McGovern Interviewed by Jared Spool Jul 30, 2007

In today's SpoolCast, I had the opportunity to speak with Gerry McGovern. Gerry is a widely-acclaimed speaker author and consultant on the topic of web content.

Patrick Hofmann interviewed by Jared Spool at UPA Austin Jul 16, 2007

Jared Interviews Patrick Hofmann at UPA 2007 Austin and gets his insight on internationalization, visual communication, and getting writers and engineers to express themselves visually.

Skimming the Surface Jul 09, 2007

SpoolCast Crew Episode 5 - featuring Nate Bolt, DeWayne Purdy, Kyle Pero, Daniel Szuc, Joshua Porter and Jared Spool. This week: iPhone, MS Surface, Second Life and more!

The Josh & Jared Show - Getting into Trouble Jun 25, 2007

This week Josh and I talk about all the ways we get in trouble. Whether its speaking in public or writing on our blogs, sometimes we kick up a sandstorm unintentionally. STC2007, Art vs. Design, and the Facebook API platform.

An Interview with Kate Gomoll on Field Studies Jun 18, 2007

Kate Gomoll is president and founder of Gomoll Research & Design. Back in March, we hosted Kate for a UIE Virtual Seminar on Field Studies, and recorded a followup podcast. We thought Kate’s insights were so useful that we’ve decided to share them with all of our SpoolCast listeners.

Flickr: How a Bright Star Changed the World of Web Applications with Peter Merholz and Jared Spool Jun 11, 2007

In this audio recording from January's UIE Web App Summit, Adaptive Path's Peter Merholz and UIE's Jared Spool lead an entertaining discussion about the magic behind the scenes at Web 2.0 star Flickr.

Jared Spool Interviewed by Carolyn Snyder at STC 2007 Jun 04, 2007

In mid-May I was asked to sit down for an interview with my good friend and former UIE colleague Carolyn Snyder at the 54th Technical Communication Summit of the Society for Technical Communication. (STC) Carolyn assembled some great questions from STC members and we had a grand time discussing them with the audience.

Christian Rohrer - eBay’s Transactions on a Massive Scale May 21, 2007

In this audio recording from January's UIE Web App Summit, eBay's Christian Rohrer provides a peek behind the curtain at eBay's User Experience (UX) process.

The Josh and Jared Show Episode #2 May 16, 2007

The second episode of the Josh and Jared Show, where Joshua Porter and Jared Spool get together and discuss the interesting happenings in the world of experience design. This week: MySpace, Life Stages, Virb, Twitter, social design field research, and more.

User Experience in a High-Speed Development Environment May 07, 2007

In the keynote presentation I gave at our User Interface 11 Conference, I highlighted how the most successful experience design teams are thriving in the fast-paced environment. If you missed it, or would like to share it, click through to our blog where we've also included the slides and a full transcription. (Originally recorded at the UI11 Conference in Cambridge, Massachusetts on October 10, 2006.)

Luke Wroblewski on Strategy By Design Apr 24, 2007

In our latest talk from our archives we present Luke Wroblewski. He's a leading thinker, noted author and speaker in the field of visual design and design strategy; and a senior principal designer at Yahoo! He gave his talk "Using Design to Articulate and Define Strategic Direction" to rave reviews at our User Interface 11 Conference that we held in October of 2006.

Where Did The Year Go? (Part 3) Mar 15, 2007

We discuss the big user experience stories from 2006, including the Wii, the Target accessibility law suit, moderated vs. unmoderated testing techniques, and more.

Where Did The Year Go? (Part 2) Mar 14, 2007

We discuss the big user experience stories from 2006, including the Wii, the Target accessibility law suit, moderated vs. unmoderated testing techniques, and more.

Where Did The Year Go? (Part 1) Mar 12, 2007

We discuss the big user experience stories from 2006, including the Wii, the Target accessibility law suit, moderated vs. unmoderated testing techniques, and more.

Josh & Jared Show: Episode #1 Dec 29, 2006

Transcript available.

This is the inaugural episode of a new show we're temporarily calling The Josh and Jared Show. Every few weeks, my colleague Joshua Porter and I will get together and discuss the interesting happenings in the world of experience design. This episode focused on the role of information architecture and some of the changes the discipline is undergoing.

David Malouf on "What is Rich? Why Do Rich?" from UI11 Dec 20, 2006

In this presentation, David Malouf moves beyond the usual story of patterns, code, and tips and tricks, and talk more about aesthetics, experience design, brand, and total environmental context of use. He layers those elements over a discussion around trying to define “richness” in the context of general application design and then try to apply it to a continuum of various types of computer and network based solutions.

Designing Powerful and Interactive Web Applications, an interview with David Malouf and Bill Scott Dec 05, 2006

In this interview, UIE's Joshua Porter and Jared Spool talk with David Malouf, Senior User Experience Designer at Symbol Technologies, and Bill Scott, Ajax Evangelist and Design Manager for Yahoo's recently released Design Pattern Library. They discuss Rich Internet Application development, Ajax, and other important issues surrounding the creation of sophisticated web apps.

Usability Takes A Holiday (Part 4) Nov 13, 2006

We discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.

Discovering Web App Structure: A Discussion with Hagan Rivers Nov 10, 2006

I recently had the opportunity to sit down with Hagan Rivers and discuss her latest report, The Designers Guide to Web Applications, Part 1: Structure and Flows. We talked about the origins of Hubs and Interviews, two basic structures commonly found in many applications. We also discussed her nifty method of diagramming out a web-based application and her method for making changes with her clients' applications.

Usability Takes A Holiday (Part 3) Nov 09, 2006

We discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.

Usability Takes A Holiday (Part 2) Nov 08, 2006

We discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.

Usability Takes a Holiday (Part 1) Nov 07, 2006

Recorded October 2, 2006, we discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.

Facebook Becomes Anti-Social (Part 4) Sep 28, 2006

Recorded September 11, 2006, we discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything from Facebook's recent loss of face.

Facebook Becomes Anti-Social (Part 3) Sep 27, 2006

(Duration: 27m 36s)

Recorded September 11, 2006, we discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything from Facebook's recent loss of face.

Present for this recording were Jared M. Spool, DeWayne Purdy, Kyle Pero, Lyle Kantrovich, Rashmi Sinha, Nate Bolt, and Joshua Porter.

Facebook Becomes Anti-Social (Part 2) Sep 26, 2006

Recorded September 11, 2006, we discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything from Facebook's recent loss of face.

Facebook Becomes Anti-Social (Part 1) Sep 25, 2006

Transcript available.

We discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything from Facebook's recent loss of face.

What Has Brown Done For You? (Part 4) Sep 04, 2006

Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.

What Has Brown Done For You? (Part 3) Sep 03, 2006

Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.

What Has Brown Done For You? (Part 2) Sep 01, 2006

Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.

What Has Brown Done For You? (Part 1) Aug 31, 2006

Transcript available.

Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.

Podcast: Designing for the Paradox of Choice: An Interview with Barry Schwartz Aug 28, 2006

Transcript available.

Recently, Jared had a chance to discuss these issues with Barry, in preparation for Barry's keynote at the upcoming User Interface 11 conference. We recorded the discussion and have added it to the UIE Brain Sparks Audio Library for your listening pleasure.

Followup Discussion on Users as Information Architects: Is Tagging Right for Your Site?, Part 2 Aug 10, 2006

Josh Porter and Jared Spool discuss many of the questions we received during Josh's Users as Information Architects: Is Tagging Right for Your Site? Virtual Seminar -- Part 2.

Followup Discussion on Users as Information Architects: Is Tagging Right for Your Site?, Part 1 Aug 10, 2006

Josh Porter and Jared Spool discuss many of the questions we received during Josh's Users as Information Architects: Is Tagging Right for Your Site? Virtual Seminar.

Scent, Search, and the Pursuit of User Happiness Dec 07, 2005

Happy Users are the brass ring of web site design. Ultimately, the designers of every site have making users happy as their primary objective. However, many designs end up frustrating instead. Since 1996, User Interface Engineering's main research objective is to understand how to achieve designs which produce happy users.

UIE's researchers have found that user happiness is directly tied to whether the users accomplish their goals on the site. What prevents users from accomplishing their goals? Almost always, it's poor design caused by a design team that doesn't have all the information they need to make the right decisions.

What Users Want Oct 25, 2005

When building a web site, how do you know what content your users need? How do you decide when you’ve provided enough content? While we know a lot about designing the structure of a web site, planning and developing the content is still very much of a craft in web site design.

In our first released recording, this presentation highlights the latest research of User Interface Engineering’s research to help web site designers understand what content users might be seeking.

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