Tyler Tech Podcast from Tyler Technologies

Latest Episodes:

Unlocking AI Starts With Strong Data Governance Aug 19, 2025

Show notes

In this episode of the Tyler Tech Podcast, we explore how strong data governance is essential to unlocking the full potential of artificial intelligence in the public sector.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Franklin Williams, president of Tyler’s Data & Insights Division and deputy chief technology officer. Franklin explains how effective data governance — covering data inventory, quality, access, and accountability — lays the groundwork for trustworthy AI and better decision-making.

We dive into the most common data challenges public sector agencies face today, the practical steps to take when building a governance program, and how those efforts can empower both human users and AI systems alike. From data stewardship to responsible access controls, this episode offers valuable guidance for any organization preparing for the future of government technology.

Tune in to learn how cleaning, cataloging, and securing your data today can help unlock transparency, operational insight, and innovation tomorrow.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: A Digital Government Guide to Effective Data Strategies
Download: Digital Access and Accessibility in the Resident Experience
Blog: The Power of Data: Building Resilient and Responsive Systems
Blog: Preparing for the Future of AI in Government
Blog: Improving Public Safety: Data and Cloud Innovations
Blog: Nevada’s Pursuit of Open Government

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Rethinking Public Sector Budgeting With Tyler, Envisio, and Polco Aug 05, 2025

Show notes

In this episode of the Tyler Tech Podcast, we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning.

Chris Fabian, senior director of product strategy for priority based budgeting at Tyler; Liz Steward, vice president of marketing and research at Envisio; and Nick Mastronardi, CEO of Polco, discuss the Government Finance Officers Association’s (GFOA) Rethinking Budgeting Initiative. Together, they explore how governments can align resources with community priorities, track impact through performance data, and close the feedback loop with meaningful resident engagement.

With real-world examples throughout the conversation, this episode spotlights how budgeting innovation is already taking shape — and how collaboration between technology providers and public finance leaders is driving meaningful progress.

Tune in to discover how priority-based budgeting, strategic planning, and data-informed decision-making are shaping a more resilient and trusted public sector.

This episode also features a spotlight on City Hall Selfie Day — a nationwide celebration of civic pride and local government heroes hosted by ELGL. Learn how to get involved on August 12 and show your support for public service in a creative and memorable way.

And learn more about the topics discussed in this episode with these resources:

Download: How Priority Based Budgeting Saved Money in a Florida County
Download: How Does Priority Based Budgeting Optimize ROI?
Download: Aligning Budgets With Priorities
Download: Priority Based Budgeting Matches Spending to Priorities
Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
Blog: Priority Based Budgeting’s Growing Impact
Blog: The Budgeting Process: Governments Find Power in AI
Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
Podcast: Reimagining Government With Priority Based Budgeting

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From Cloud to AI: Embracing Emerging Tech in the Public Sector Jul 22, 2025

Show notes

In this episode of the Tyler Tech Podcast, we explore how public sector agencies can modernize with purpose — strategically adopting cloud technologies and preparing for emerging innovations like AI.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Mike Teeters, senior product manager at Tyler. Mike shares practical guidance on moving away from legacy systems, overcoming budget and staffing challenges, and leveraging the cloud to ensure scalability, resilience, and continuous innovation.

We also discuss how government agencies can take incremental steps toward modernization, build trust through transparency and data governance, and evaluate success through measurable outcomes like improved service delivery and resident engagement.

Tune in to learn how to build a strong digital foundation today — and set the stage for what’s next.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Blog: Resilience at Scale: Technology for an Unpredictable Future
Podcast: The Cloud Advantage: Powering Public Sector Resilience

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GovCloud vs. Standard Cloud: A Practical Guide from Tyler and AWS Jul 08, 2025

Show notes

In this episode of the Tyler Tech Podcast, we unpack a common and often misunderstood topic in public sector cloud computing: what GovCloud is, how it differs from standard cloud environments, and when each is actually necessary.

Recorded live at our annual Tyler Connect conference in San Antonio, this insightful discussion features Russell Gainford, chief technology officer at Tyler Technologies, and Gerard Gallant, senior program manager at Amazon Web Services (AWS). Together, they explore how state and local governments can navigate evolving compliance needs and make smart, secure, and cost-effective cloud choices.

Throughout the episode, Russell and Gerard clarify the distinction between security and compliance, explain why assumptions around GovCloud can lead to unnecessary complexity and cost, and highlight AWS’s Nitro System as a game-changing innovation in data protection. They also touch on the broader importance of continuous education in cloud decision-making, particularly as agencies modernize infrastructure and embrace emerging technologies.

Tune in to hear how public sector leaders can confidently choose the right cloud environment for their mission — grounded in actual requirements, not just labels.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: Resilient by Design: How Technology Supports Government
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Podcast: The Cloud Advantage: Powering Public Sector Resilience

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Let us know what you think about the Tyler Tech Podcast in this survey!

Guidance for the Future: How NACo Supports County Tech Leaders Jun 24, 2025

Show notes

In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.

Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.

Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.

Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.

Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: NACo 2025 Technology Priorities
Download: NACo AI County Compass Toolkit
Download: How Priority Based Budgeting Saved Money in a Florida County
Subscribe: NACo County Tech Xchange
Podcast: Tech Transformation in Counties
Blog: Using Cloud-Based Solutions to Improve Access in Counties

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Let us know what you think about the Tyler Tech Podcast in this survey!

A Cloud Conversation: AWS Experts on the Public Sector Tech Journey Jun 10, 2025

Show notes

In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.

Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.

Throughout the episode, Doug, John, and Tami discuss how the cloud supports greater resilience, enhances data security and compliance, and enables cost optimization and performance. They also share lessons learned from real-world migrations — from the importance of executive sponsorship to the value of training and starting small.

Tune in to hear how government leaders can overcome barriers, improve continuity, and use cloud technology to deliver more reliable and secure services to their communities.

This episode also features a special shoutout to Small Cities Month, celebrated each June, highlighting the innovation and impact of communities with fewer than 50,000 residents. From modernizing infrastructure to enhancing local services, small cities are rising to meet today’s challenges with creativity and heart. Read our latest blog to see how these communities are using technology to grow resilience and deliver meaningful change.

Blog: How Small Cities Are Using Technology to Grow Resilience

And learn more about the topics discussed in this episode with these resources:

Download: Resilient by Design: How Technology Supports Government
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Podcast: The Cloud Advantage: Powering Public Sector Resilience

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Let us know what you think about the Tyler Tech Podcast in this survey!

Regulating Cannabis in the U.S. Virgin Islands: How Tech Supports the Process May 27, 2025

Show notes

In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.

Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.

Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.

Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.

This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.

Download: Digital Access and Accessibility in the Resident Experience

And learn more about the topics discussed in this episode with these resources:

Download: Cannabis Licensing Software
Learn More: Cannabis Licensing Software Solutions
Blog: 5 Things to Know About Cannabis Licensing Systems
Blog: Key Cannabis Licensing System Priorities
Blog: How to Approach Cannabis Regulation From Industry Experts
Podcast: Historic and Future Trends of Cannabis Regulation

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Let us know what you think about the Tyler Tech Podcast in this survey!

Why the Client Experience Should Be a Public Sector Priority May 13, 2025

Show notes

In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.

Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into the role of technology — from usability to AI and automation — in helping government leaders modernize services and meet rising constituent demands.

Tune in to learn how thoughtful client experience strategies can help agencies deliver with greater ease, strengthen resident trust, and shape a more responsive future for public service.

Download: Digital Access and Accessibility: Creating a Better Resident Experience

And learn more about the topics discussed in this episode with these resources:

Download: A Digital Guide to Modernizing the Resident Experience
Blog: Partnering With Communities to Build Resilience
Blog: Increase Community Resilience With Modern Payment Systems
Blog: Using Cloud-Based Solutions to Improve Access in Counties
Blog: Tyler Excellence Awards for the Public Sector
Blog: Excellence 2024: Performance & Innovation Solutions
Blog: Excellence 2024: Connected Community Solutions
Blog: Excellence 2024: Operational Efficiency Solutions
Blog: Excellence 2024: Data & Transparency Solutions
Video: Arkansas Enhances Residents’ Experience
Video: How an Ohio County Boosts Assessment Fairness & Transparency
Video: How a City Sparked Civic Engagement

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The Tech Trends Reshaping State and Local Government Apr 29, 2025

Show notes

In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.

Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government’s Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.

Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.

Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there’s never been a more exciting time to work in government.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: A Digital Guide to Modernizing the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: Digital Access and Accessibility in the Resident Experience
Download: How to Create a Unified Digital Payment Experience
Blog: Partnering With Communities to Build Resilience
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services

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Let us know what you think about the Tyler Tech Podcast in this survey!

The Cloud Advantage: Powering Resilience in the Public Sector Apr 15, 2025

Show notes

In this episode of the Tyler Tech Podcast, we explore how cloud technology helps governments build greater resilience, maintain continuity, and adapt to evolving risks.

Russell Gainford, chief technology officer at Tyler, joins us to discuss how the cloud delivers the scalability, flexibility, and reliability agencies need to keep critical services running — even in the face of disruption. From cybersecurity threats to natural disasters and unexpected system demands, cloud-based infrastructure empowers governments to respond quickly and recover confidently.

Throughout the conversation, Russell shares insights on the limitations of traditional on-premises environments, the growing importance of proactive risk planning, and how cloud solutions help reduce technical debt while improving operational agility. He also offers best practices for building a roadmap to resilience, including how to prioritize critical systems, plan for dependencies, and make smart investments over time.

Tune in to learn how modern cloud strategies are helping government agencies strengthen resilience, improve service delivery, and prepare for the unexpected.