Transform NOW

211. Winning with Purpose - Humanizing the Digital Experience Jan 24, 2023

In this episode, host Michael Marchuk talks with Maureen Burns about her book "Winning with Purpose" that was co-authored with Fred Reichheld and Darci Darnell. We'll be exploring how the primary purpose of a business should be to enrich the lives of its customers which leads generating good profits. This enrichment is directly linked to the digital transformation efforts that organizations are using to reach their customers in a more personalized way.

Here’s what we talked with [Name] about:

Why customers need to feel cared for
How providing customer satisfaction isn't enough
What the Golden Rule can do for the way you think about your customers' experiences
Why this isn't just for B2C companies, but for B2B as well

To read more on this subject, check out Maureen's book, Winning with Purpose: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789

To listen to our first podcast with Maureen, "Will the Bots Love Your Customers": https://podcasts.apple.com/us/podcast/102-will-the-bots-love-your-customers/id1500724425?i=1000531643044

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210. A Futurist Weighs in on 2023 Tech Trends Jan 18, 2023

"The future is already here, albeit unevenly distributed."

Deloitte's 14th annual Tech Trends report is filled with intriguing stories of how leading organizations are currently leveraging emerging technologies and how this might change going forward. On this podcast, Brad Hairston is joined by Mike Bechtel, Chief Futurist of Deloitte Consulting, who breaks down six key tech trends in 2023 impacting innovation and foundational business areas.

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Here’s what we talked with Mike about:

*The role of the Chief Futurist at Deloitte Consulting

*Macro-technology forces that are the backbone of information technology

*The top 2023 tech trends that align with all of these forces

*How innovation is as much about cross pollination as it is about creativity

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Link to Deloitte’s Tech Trends 2023 report discussed in this podcast: https://www2.deloitte.com/us/en/insights/focus/tech-trends.html

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209. Pressure Testing Big Bet Initiatives Jan 10, 2023

Getting to the Truth Before It's Too Late

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Most companies routinely have one or more large programs/projects in play, and they are counting on these investments to advance their corporate objectives. On this podcast, Brad Hairston talks with John Rossman, Digital and Innovation Advisor and Author, who explains how and why company leaders need to take a closer look at their most significant strategic initiatives.

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Here’s what we talked with John about:

* The definition of “big bet initiative”

* The success rate of big bet initiatives

* Key reasons big bet initiatives fail and a recommended approach to turning the tide

* The value of “proof points”

* A radical way to change the reporting on big bet initiatives

* A real-life example of pressure testing a big bet initiative

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208. Changing Data Culture Jan 06, 2023

In this episode, host Michael Marchuk talks with founder and CEO, Aron Clymer of Data Clymer, about the importance of getting access to clean data as a foundation of your digital transformation. Learn how anyone with the organization can become a "data hero" by leveraging automation to access the right data at the right time.

Here’s what we talked with Aron about:

- Why it's critical under understand the data foundation when building automations

- What executives need to know about the data when relying on their reporting

- How AI and ML can deceive you with biases based on the wrong data

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207. The Data Foundation of Digital Transformation Dec 22, 2022

In this episode, host Michael Marchuk talks with Malcolm Hawker, former Gartner analyst who now heads up data strategy for Profisee, about the importance of data management when transforming your business with intelligent automation.

Here’s what we talked with Malcom about:

* How to define data quality and why it may differ depending on the way you use it

* The business impacts of good/clean data

* How intelligent automation can support the management of good data

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

206. Intelligent Automation Momentum in the Energy Industry Dec 20, 2022

Relying on Digital Workers to Weather the Storm

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It's safe to say that in recent years the energy industry has felt more headwinds than any other industry, and the case for change is not slowing down anytime soon. On this podcast, Brad Hairston speaks with Sean Jump, Managing Director at Sia Partners, who explains how and why the energy industry is increasingly relying on intelligent automation to address a confluence of business challenges.

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Here’s what we talked with Sean about:

*How things have changed for the consulting industry over the past few years

*Current state issues and opportunities facing the energy industry

*Changes in the adoption of technology solutions such as automation and AI

*Leveraging technology to minimize environmental and social impact

*Cultivating and sustaining alternative energy sources

*Where automation can and will make the biggest impact for energy companies in the near-term

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205. Rebooting the Robotic Operating Model Dec 15, 2022

Introducing ROM2

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For the past two decades, SS&C Blue Prism's Robotic Operating Model (ROM) has been used by companies around the globe as a blueprint for automation success. Based upon best practices and learnings across thousands of customer implementations, the ROM provides a methodology that is essential to both starting and sustaining an automation capability. On this podcast, Brad Hairston speaks with Emma Kirby-Kidd, Head of ROM at SS&C Blue Prism, who explains how and why the ROM has been updated.

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Here’s what we talked with Emma about:

*What the ROM is all about

*Where and when the ROM comes up in conversations with companies looking to begin their automation journey

*The correlation between ROM adoption and the value recognized by intelligent automation

*How the ROM facilitates scaling automation

*Why and how the ROM is being updated at this time

*When ROM2 will be available and where it can be found online

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204. Detecting Supply Chain Weakness in Pharma Dec 13, 2022

Using AI to Get Ahead of Business and National Security Risks

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As data volumes continue to grow at a dizzying pace, the ability of businesses and governments to sort through all of that content and identify risks is getting significantly harder. On this podcast, Brad Hairston talks with Gary Smith, VP of Strategic Sales and Partner Development at Quantifind, who explains how his company's uses AI to solve this challenge and brings it to life through a real-life customer story involving pharmaceutical supply chains.

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Here’s what we talked with Gary about:

*Overview of Quantifind

*What “fusion chain” is all about

*Why AI has become advantageous over the more traditional methods of due diligence when detecting fraud and bad actors

*Key use cases that Quantifind has helped their customers solve

*How Quantifind is helping detect supply chain vulnerabilities in the pharmaceutical industry

*Why this type of supply chain issue is so critical to solve right now

*What’s next for Quantifind

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203. Building Intelligent Automation Competency in Higher Ed Dec 08, 2022

Equipping the Next Generation of Workers

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The economy is increasingly becoming more skills-based as emerging technology is rapidly changing, augmenting and/or replacing many types of jobs. On this podcast, Brad Hairston talks with Gary Clarke, Academic Alliance Manager for North America at SS&C Blue Prism, who explains how it is more important than ever for students to develop technology skills in areas such as RPA before entering the workforce.

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Here’s what we talked with Gary about:

*Why it is becoming more important for college students to learn about intelligent automation before they graduate and enter the workforce

*The current market demand for people with automation skills

*How Blue Prism’s Academia Program is equipping professors and students

*The types of professors who typically sponsor this program within their department

*Success stories involving Blue Prism’s Academia Program at higher ed institutions

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202. Empowering Employees Through Productivity Mining Dec 06, 2022

Achieving a State of Flow of Work Through AI

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In today's fast-paced world, most people deal with manual tasks and reoccurring bottlenecks to which they have grown quite accustomed. Through the power of AI, technology can play a key role in identifying these opportunities to boost productivity and job fulfillment. On this podcast, Brad Hairston talks with Sarah Burnett, Chief Technology Evangelist at KYP.ai, who explains productivity mining and how it improves employee experience and efficiency.

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Here’s what we talked with Sarah about:

*Sarah's book, The Autonomous Enterprise – Powered by AI

*An overview of productivity mining

*Interesting facts about the state of work that productivity mining technology has uncovered

*How productivity mining empowers employees

*The science behind the state of flow of work

*Process intelligence adoption maturity

*How productivity mining relates to the work-from-home model

*How execution automation differs from intelligent automation

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201. Gaining an Edge with Strategic Partnering Dec 01, 2022

Joining Forces to Bring a Portfolio of Pre-Built Automation Solutions to Market

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WonderBotz and INVOKE are boutique automation consulting firms with great track records of success. In the midst of a highly dynamic intelligent automation industry, both firms found it advantageous to partner with each other to expand their capabilities and their reach in the market. On this podcast, Brad Hairston speaks with Paula Cox, VP of Business Development and Sales at WonderBotz, and Fauzia Khan, a Partner in the Digital Strategy & Transformation Practice of INVOKE, who explain how their respective firms are working together and talk about their views on trends and opportunities in the intelligent automation space.

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Here’s what we talked with Paula and Fauzia about:

* Observations on the current state of maturity of intelligent automation

*Why most companies have not built/developed/scaled an automation capability that transforms their organization

*How INVOKE and WonderBotz are working with their clients to get them out of their automation stalemate

*How to win over the CFO and secure him/her as the key sponsor for automation

*The strategic partnership between INVOKE & WonderBotz

*Why the time is right for a portfolio of Software-as-a-Service (SaaS) automation solutions that companies can leverage without having to start from scratch

*Where SaaS-based solutions make the most sense

*What is most exciting about being in the intelligent automation space right now

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200. Trends Shaping the Future of Enterprise Technology Nov 22, 2022

More Modular, Intelligent, Connected and Controlled

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In building the future state vision for their technology, company leaders should be mindful of how technology is evolving and innovating in the market at large while also prioritizing investments that enable business strategy first and foremost. On this podcast, Brad Hairston talks with Andrew Singer, Expert Associate Partner in Technology Strategy and Enterprise Architecture at Bain & Company, who explains six key technology trends Bain has observed across a thousand different company case studies.

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Here’s what we talked with Andrew about:

*The context for Bain’s white paper and the research underlying it

*The correlation between a company’s performance and its prioritization of technology

*The six trends shaping the future of enterprise technology and their implications

*A summary of the way enterprise technology is evolving with all of these trends occurring simultaneously

*How CIOs and CDOs can approach these tech trends in the most strategic way

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199. Pivoting Hospitality Toward Transformation Nov 17, 2022

Reducing the Dependence on Human Labor.

The hospitality sector has taken a bigger hit from the pandemic than most industries, and as a result company leaders are showing a greater openness to changing the way they operate and embracing emerging technology. On this podcast, Brad Hairston talks with Micah Friedman, Managing Director at Alvarez & Marsal, who explains how the hospitality sector is poised to transform in a big way.

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Here’s what we talked with Micah about:

*The overall state of the hospitality sector

*The biggest challenges facing these companies

*Key moves these companies need to make in order to survive and thrive

*Why now is the right time for hospitality company leaders to embrace automation

*Where automation can make the biggest difference in this sector

*The opportunity for physical robots in this industry

*Measuring ROI from technology investments

*How Alvarez & Marsal is helping its hospitality clients approach digital transformation

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198. Intelligent Automation on AWS Nov 15, 2022

Pushing the "Science-of-the-Doable" Outcomes at Scale.

Companies in all industries rely on AWS, the global leader in cloud infrastructure and platform services for over a decade, to drive efficiencies in their business. The addition of Blue Prism digital workers enabled with AWS AI services and SaaS automation solutions to the AWS Marketplace has opened up a whole new world of opportunity to transform operations and improve customer and employee experiences. On this podcast, Brad Hairston speaks with Madhu Raman, Global Head of Automations Business at AWS, and Jon Day, Vice President, Technology Alliance and Cloud Program at SS&C Blue Prism, who explain how intelligent automation is helping AWS customers address their most pressing needs.

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Here’s what we talked with Madhu and Jon about:

*Thoughts on how AWS has maintained their global leadership position in cloud infrastructure and platform services

*Why it’s critically important for AWS to offer a low-code/no-code automation offering

*How Blue Prism’s strategic partnership with AWS relates to where the Blue Prism customer base is heading

*Key advantages of automating with Blue Prism on AWS

*The level ofadoption of intelligent automation among AWS customers

*SaaS automation solutions on the AWS Marketplace that can help companies jump start their automation journey

*How companies can test out automations on AWS before buying

*Plans for an intelligent automation solution catalog on AWS

*Intelligent automation success stories involving Blue Prism and AWS

*Future developments with the Blue Prism / AWS partnership

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197. Getting to the Digital Transformation Payoff Nov 14, 2022

Did you ever wonder when or how a digital transformation program would actually payoff? In this episode, host Michael Marchuk talks with Dr. Tim Bottke, associate professor at SBA Bocconi, senior strategy partner at Deloitte. and author of the book Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim discusses the factors that create this payoff and how organizations can create a successful digital transformation program.

Here’s what we talked with Tim about:

- How to measure success for a digital transformation program

- What five elements are needed for digital transformation

- How intelligent automation can be used as a catalyst for transformation

Looking for the book we talked about in this episode? You can find it on Amazon or your local book retailer: https://www.amazon.com/gp/product/1119894174/

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196. Optimizing Workplace Collaboration in the Digital Age Oct 31, 2022

Using Collaboration Technology to Drive Operational Improvement

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Besides the huge shift to remote work caused by the global pandemic, other changes have occurred in the workplace that employers need to understand and factor into their workforce strategy. On this podcast, Brad Hairston talks with Mark Settle, 7-time CIO and author, who explains how next generation collaboration tools can give employees the capabilities they need to thrive.

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Here’s what we talked with Mark about:

* The purpose of workplace collaboration

* Notable changes to the workplace besides the shift to work-from-home

* Interesting findings from the future of work surveys

* How IT has responded to the collaboration needs of the COVID-altered workplace

* How the current era of collaboration tools address the way the workplace has evolved

* Three key areas that the next generation of tools will address

* Technologies fundamental to the construction of next-gen collaboration tools

* How desktop automation fits into workplace collaboration

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Link to the white paper mentioned in this podcast: https://medium.com/work-bench/re-imagining-the-next-generation-of-workplace-collaboration-tools-8ac1755bc4ff

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195. Becoming Disruption Proof Oct 25, 2022

Building a "RAD" Organization for GrowthIn this episode, host Michael Marchuk talks with author and speaker, Brant Cooper - CEO of Moves the Needle, about his book "Disruption Proof". Brant discusses how "RAD" companies can weather the storms of the markets, but also how to leverage employees to build innovation into everything they do.

Here’s what we talked with Brant about:

- Why all organizations need to be "RAD"

- Why innovation isn't a department in an organization

- How leveraging automation can empower your most precious assets

Brant Cooper's book "Disruption Proof" is available in bookstores or at Amazon.com (https://www.amazon.com/Disruption-Proof-Empower-People-Create-ebook/dp/B08WLQVMV3/)

194. A Fact-Based Approach to Automation at Alberta Health Services Oct 20, 2022

Accelerating Automation Through Process and Task Mining

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Finding the next best automation continues to be a huge challenge for most companies, and the adoption of process and task mining technology has proven to be an incredibly effective way to overcome this. On this podcast, Brad Hairston talks with Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services, who explains how his organization has benefited from using process intelligence to identify, prioritize, and measure automation opportunities.

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Here’s what we talked with Jesse about:

* The automation journey at AHS

* How process and task mining (process intelligence) came into play at AHS

* The approach used to introduce process intelligence at AHS

* How process intelligence impacted the automation program overall

* Key success factors that helped AHS achieve such great results

* The automation program’s benefits to date and future plans

* Why this is an exciting time to be doing intelligent automation in healthcare

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193. Managing Ethics in Automation and AI Oct 18, 2022

Ensuring Transparency and Quality in Automation & AI Inputs and Outputs

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With the recently released AI Bill of Rights from the US government, ethics in automation has become an even hotter topic for organizations engaged in digital transformation. On this podcast, Brad Hairston speaks with Chris Johannessen, editor of The Journal of AI, Robotics & Workplace Automation, and Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who explain the importance of keeping a careful eye on the ethics around all automations and AI-enabled processes.

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Here’s what we talked with Chris and Lou about:

* How ethics are becoming a bigger concern for automation teams

* Which industries are leading the charge in addressing ethics in automation and AI

* When ethics should be taken into consideration during the automation lifecycle

* How to ensure that automation is done ethically

* How to create the transparency needed to reduce ethical risk and bias in AI

* Thoughts on the recently released AI Bill of Rights

* The importance of an ethics framework

* Ethical considerations around NLP

* Ethics in the age of autonomous automation

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192. Powering Governments with AI Oct 13, 2022

In this episode, host Michael Marchuk discusses the usage of AI and Intelligent Automation with Dr. Al Naqvi, president of American AI and author of several books on artificial intelligence. Dr. Naqvi discusses the unique environment that governments have for fostering innovation in AI related to their relationship with academia and private sector entities.

Here’s what we talked with Dr. Naqvi about:

- How AI and automation are essential for government operations

- Where government competition drives innovation

- How private sector companies engage to support innovation with AI and automation

Dr. Al Naqvi's latest book - At the Speed of Irrelevance: How America Blew Its AI Leadership Position and How to Regain It

https://www.amazon.com/At-Speed-Irrelevance-Leadership-Position-ebook/dp/B0B82X3YZM

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191. Solving Automation Teams' Growing Pains Oct 11, 2022

Optimizing and Orchestrating Complex Automation Environments

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As the diversity and complexity of automation technology footprints in organizations have increased over time, the need for automated supervision and measurement of these environments has also risen in priority. Brad Hairston speaks with Theo Bergqvist, Co-Founder and CEO of Turbotic, who explains how intelligent orchestration is enabling multi-vendor, multi-technology automation environments to work seamlessly and scale more effectively.

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Here’s what we talked with Theo about:

* Turbotic overview and value proposition

* Staying competitive in a crowded intelligent automation marketplace

* Key benefits of Turbotic

* How Turbotic addresses benefits realization

* The increasing diversity of automation footprints within companies today

* Helping the C-suite fully understand the value of intelligent automation

* Next steps for Turbotic

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190. Embracing Culture During Digital Transformation Oct 06, 2022

In this episode, host Michael Marchuk talks with Tonille Miller, founder of EXT - Experience & Transformation about the importance of nurturing the right culture during digital transformation efforts. Tonille provides insightful wisdom from her 15 years of experience as a management consultant, organizational psychologist, and strategist.

Here’s what we talked with Tonille about:

- Who is really responsible for building an organizational culture

- Why the signs on the walls at the office that proclaim a organization's culture may not really reflect reality

- How automation affects culture in well-established organizations

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189. Freeing up Clinicians to Focus on Patient Care Oct 04, 2022

Embracing Automation Across All Sectors of Healthcare

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The healthcare industry has perpetually been burdened by heavy administrative tasks, largely driven by regulatory requirements and staffing shortages. On this podcast, Brad Hairston speaks with Patrick Lovelace, Senior Director Healthcare Strategy at SS&C Blue Prism and a Registered Nurse, who explains how all sectors of healthcare have the opportunity to use intelligent automation to free clinicians from administrative work so that they can do what they do best.

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Here’s what we talked with Patrick about:

* Why healthcare is ripe for automation

* The opportunity to reduce healthcare spending by $500B

* How the automation potential compares across the various healthcare sectors – providers, payers, life sciences

* The pace of emerging technology adoption of in healthcare

* Healthcare automation success stories

* Opportunities in healthcare created by the merger of SS&C and Blue Prism

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188. The Evolving World of Intelligent Automation Services Sep 29, 2022

Going Mainstream with Managed Services

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As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consulting firm has successfully stoked the fire of intelligent automation for many years.

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Here’s what we talked with Karri about:

* The origin of Digital Workforce and where it is headed

* Thoughts on the current era of automation

* Partnering with AI companies in the intelligent automation era

* How automation in the Nordics and EMEA compares to other global regions

* Why most companies are not scaling intelligent automation

* The trend toward managed services arrangements in the intelligent automation space

* The importance of the Robotic Operating Model (ROM) to Digital Workforce

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186. Intelligent Automation and Human Acceleration Sep 22, 2022

Keeping Our Eyes on the Road Ahead

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In this episode, host Michael Marchuk talks with "AI Nerd" Thomas Helfrich about Applied AI and the true purpose of intelligent automation. Thomas offers his perspective, with a unique personality, to help us keep focused on the "why" of automation while injecting plenty of humor along the way.

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Here’s what we talked with Thomas about:

* Why Applied AI is finally hitting its stride now

* How organizations must prepare their culture for change

* What role leadership plays in the successful adoption of intelligent automation

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For more information on Thomas Helfrich, check out https://www.instantlyrelevant.com

185. Automation as a Platform for Growth Sep 19, 2022

Enabling Healthcare Equality for All

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Accerta is a Canadian healthcare benefits provider with a noble cause that leverages a hybrid workforce, human and digital workers, to handle their explosive business expansion. On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth.

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Here’s what we talked with Peter about:

* The challenges around dealing with both the government and healthcare sectors at the same time

* The origins of Accerta’s intelligent automation journey

* An example of a core process automated by Accerta

* The importance of a good partner to shaping Accerta’s automation journey

* Measuring automation benefits

* How intelligent automation impacted Accerta’s workforce morale and culture

* The ratio of digital to human workers at Accerta

* Thoughts on the future of healthcare in the public sector

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184. Learnings from McKinsey's Latest Automation Survey Sep 13, 2022

Focusing on Customer and Employee Experiences

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Intelligent automation has matured to the point where many organizations are leveraging it to drive transformational change. On this podcast, Brad Hairston speaks with Rohit Panikkar and Leon Xiao of McKinsey & Company who explain the key findings of their most recent automation survey involving 600+ global organizations.

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Here’s what we talked with Rohit and Leon about:

* The pervasiveness of automation across industries and regions

* The top reasons companies are pursuing automation

* The top technologies companies are leveraging besides RPA

* The most common benefits companies from automation and the biggest challenge

* The importance of making automation a strategic priority

* How zero-based design drives automation success

* Common characteristics of automation leaders

* Citizen development and reskilling the workforce

* The most common governance model

* Key takeaways from the survey findings

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Link to the McKinsey automation survey results discussed in this podcast: https://www.mckinsey.com/business-functions/operations/our-insights/your-questions-about-automation-answered

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183. Making Citizen Development Thrive Aug 30, 2022

Creating a Culture of Automation

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The typical employee in operational teams today is much more technical than in the past, so the desire of business "citizens" to develop capabilities that reduce the reliance on IT will continue to increase. On this podcast, Brad Hairston speaks with Fabiano Lopes, Managing Director at FTI Consulting, who explains why citizen development should be an essential component of intelligent automation programs.

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Here’s what we talked with Fabiano about:

* What citizen development is and why it is such a hot topic

* How citizen development can help develop a culture of automation

* Where citizen development can go awry

* Best practices for cultivating citizen development

* Qualities to look for in citizen developer candidates

* The impact citizen development will have on intelligent automation adoption

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Join Blue Prism on LinkedIn Liveto discuss citizen development on September 20th, 2022!

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182. Discovering ROM Excellence Aug 25, 2022

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence

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In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program that engages all aspects of their business while helping to upskill and train business teams on technology that helps propel them into the future.

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Here’s what we talked with Elle, David and Daniel about:

* How Discover Financial Services embraced the ROM (Robotic Operating Model) to create a framework for success

* Why a "hub and spoke" model worked best for their business

* How their 3-tier governance model ensures quality while engaging business-users to actively develop new automations

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181. Going Green with Digital Workers - Part 2 Aug 19, 2022

The Environmental Benefits of Intelligent Automation.

As new stakeholders have emerged and heightened the focus on the environment, businesses can no longer afford to ignore environmental sustainability. In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives..

Here’s what we talked with Michael, Brad, Thomas and Drew about:

* How the Blue Prism partner ecosystem relates to environmental sustainability

* How intelligent automation in the supply chain area can make a huge difference in the sustainability realm

* Why governance is so critical in environmental sustainability

* The outlook for ESG and intelligent automation initiatives intersecting across all industries.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

180. Going Green with Digital Workers - Part 1 Aug 16, 2022

The Environmental Benefits of Intelligent Automation.

As new stakeholders have emerged and heightened the focus on the environment, businesses can no longer afford to ignore environmental sustainability. In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives..

Here’s what we talked with Michael, Brad, Thomas and Drew about:

* What prompted a white paper on the intersection of intelligent automation and environmental sustainability

* Recent research conducted by Bain on how companies are doing against their sustainability objectives

* How the key value drivers of intelligent automation have both a commercial benefit and an environmental benefit

* How intelligent automation is relevant to green energy.

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179. What Real Human-Machine Collaboration Shows Us Aug 11, 2022

Organizational Change Catching up with the Pace of Technology Change

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In their upcoming book, due to be released by MIT Press in September 2022, Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies. Host Brad Hairston talks with Tom and Steve about some of the big takeaways from the book and the implications of AI adoption on the workforce and economies across the globe.

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Here’s what we talked with Tom and Steve about:

* How companies (in general) are doing in their effort to scale their AI capabilities

* Learnings from the 29 real-life worker-AI collaboration case studies featured in the book co-authored by Tom and Steve, Working with AI: Real Stories of Human-Machine Collaboration,

* The reality around technology replacing human labor en masse in the near future

* The pace and scope of organizational changes being driven by AI

* “Augmentation” versus “Automation”

* How AI is driving workforce re-skilling/up-skilling

* The importance of employment and labor market issues when considering the impact of AI

Link to article about the soon-to-be-released book discussed in this podcast: https://thegradient.pub/artificial-intelligence-and-work-two-perspectives/

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178. The Automation Advantage in Insurance Aug 05, 2022

Insurers Poised to Go Further With Automation

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Insurers have been on the leading edge of automation for many years, but the opportunity to transform their business across all lines of insurance is still significant. On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation.

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Here’s what we talked with Purna about:

* Current trends taking place in insurance that make intelligent automation especially relevant

* How insurers view automation, in general

* Where insurers expect automation will have the greatest impact within each line of insurance

* The top benefits insurance companies are realizing through automation

* The line of insurance realizing the largest average percentage of labor time reduced through automation

* How Bain is advising insurers to address automation in the most effective manner

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177. Data Driven Healthcare Aug 04, 2022

Engaging Automation and AI to Support Patient Care

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Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for Clever Care Health Plan.

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Here’s what we talked with Unmesh about:

* Why health information data is so difficult to aggregate to support physicians and how automation is helping

* Where AI and Machine Learning are supporting health care providers

* Why automation is important to the future of managing health care

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176. Intelligent Automation Outcomes as a Service Jul 27, 2022

A Data-Driven Approach to Higher Automation Returns

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Many organizations leveraging intelligent automation continue to struggle with scaling and fall short of true business transformation. On this podcast, Brad Hairston speaks with Olivier Gomez (aka, OG), Co-Founder and CEO of the intelligent automation advisory and services firm IAC, who explains how his firm is using an outcomes-based approach to helping their customers re-boot their automation capability and achieve more significant value.

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Here’s what we talked with OG about:

* How/why IAC came into existence

* IAC’s unique outcomes-based approach to their work with clients

* The key reasons many companies are failing to scale their automation capability

* What the automation discovery process looks like in most companies today

* The state of automation and AI in EMEA

* An automation outcomes-based client success story

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175. Advancing Digital Maturity in Workflow Automation Jul 21, 2022

Hint: It's Not All About Technology

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In this episode, host Michael Marchuk talks with Chris Byers about a recent industry study on the state of digital maturity in workflow automation. This report highlighted a number of findings related to the investments needed to advance maturity as well as the various industries that are lagging behind on their digital transformation journeys. The way people work is shifting, and customer preferences are changing. Organizations that aren’t as digitally mature see negative impacts on productivity, employee retention, and customer satisfaction. Listen in to discover how to move forward in your transformation journey.

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Here’s what we talked with Chris about:

* Reported gaps that are inhibiting digital maturity growth

* Which industries are making the biggest strides and which ones are lagging behind (and why)

* How customer experience is impacted by digital maturity in automation

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174. Teaching Robots to Read Jul 19, 2022

Unlocking the Value of Unstructured Data

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In this episode, host Michael Marchuk talks with Slater Victoroff, CTO and Founder of Indico Data, about finding value in the data that is hidden away in unstructured documents and emails. Organizations struggle to extract data from unstructured documents, but not just because the information is difficult to extract from a form, but because there is no context for that information. New platforms are making it easier for intelligent automation to extract information and understand the context of that data to ensure that complex, multi-part forms and document series are processed as a set with auditable outputs.

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Here’s what we talked with Slater about:

* Why OCR is only the start of true intelligent document processing

* How templates for processing documents can become overwhelming to maintain

* How to combine document processing and intelligent automation to manage document packages with a true audit trail

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173. The Working Future - More Human, Not Less Jul 14, 2022

Addressing the Organizational Side of Digital Transformation

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As companies strive to transform themselves in this digital era, cultural barriers present a huge challenge to the sustainability and overall success of their efforts. On this podcast, Brad Hairston speaks with Ted Shelton, expert partner at Bain & Company, who explains how the workforce is rapidly evolving and how company leaders need to change the way they think about and develop their human labor.

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Here’s what we talked with Ted about:

* How the workforce has been transforming since before COVID

* How technology has impacted the overall employability of the workforce

* Humanizing work through intelligent automation

* How the underlying work is changing

* How most companies are faring in reskilling their workforce

* What needs to change in the contract between employers and workers

* What the enterprise of the future looks like

* How company leaders should prepare for the future of work

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172. AI Ushers in Next-Gen Prior Authorization in Healthcare Jul 07, 2022

Automating the "Gateway" to Healthcare Services

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The prior authorization process is one of the most laborious, painstaking aspects of healthcare today with negative impacts on patients, healthcare providers, and healthcare payers. On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it.

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Here’s what we talked with Mahi about:

* The role of AI in healthcare today

* Why the prior authorization process is ripe for automation

* What specific AI and automation technologies can be leveraged to make the prior authorization better

* What prior authorization can look like with AI applied to it

* The primary benefits of automation and AI in the prior authorization process for providers, payers and patients

* The importance of skilled human decision points in this process

* The challenges healthcare providers and payer need to overcome in order to take advantage of automation and AI

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171. Contact Center Transformation Using a Digital Workforce Jul 06, 2022

In this episode, host Michael Marchuk talks with David Burnie about the way that automation is transforming how contact centers interact with customers while providing employees a better working environment and businesses with improved cost and efficiency. David outlines how the omnichannel approach to supporting customers requires a new way of thinking about managing these interactions.

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Here’s what we talked with David about:

* Where to begin the transformation journey within the contact center

* How contact centers are evolving into an onmichannel interaction command center

* Why leveraging an intelligent automation platform improves the experience for customers AND employees, while reducing costs for the business

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170. Deploy, Scale and Transform with Strategic Automation Jul 01, 2022

Automation Expert Shares The Path to Automation Excellence

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Businesses are using automation today to serve customers better in moments that matter. In this episode, Xina Seaton talks to Abhi Kadian, an automation expert with a digital workforce of more than 100 managing millions of transactions shares his top 5 on both the key success factors and challenges for companies deploying automation. He shares how leaders and businesses can develop automation-minded talent for the digital world we are living in plus sheds light on his predictions for what’s next and how to approach going from fully manual on one end of the spectrum to fully automated on the other.

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Here’s what we talked with Abhi about:

* Top 5 success factors for companies deploying automation

* Top 5 challenges that successful automation programs will need to overcome

* What leaders and managers can do to develop automation-minded talent

* What's next for the automation 'industry' and why it's a must for any business

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169. Succeeding at Enterprise-wide Digital Transformation Jun 29, 2022

Zurich Impacts Customer Experience with Digital Transformation

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Enterprise-wide digital transformation is the nirvana businesses are striving for in today's competitive market. On this episode, Xina Seaton interviews the mastermind behind Zurich's successful program, Ally Robertson and he shares his experience on why you just need to start somewhere and don't let perfect be the enemy of good. Let customers drive the transformation priorities and in doing so you'll gain a competitive advantage with every step. These advantages come in both attracting talent and improving customer's experience, what can be better than that.

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Here’s what we talked with Ally about:

* Why digital transformation is hard and the biggest driver of challenges

* The competitive advantage that digitally transformed customer experiences give businesses

*The importance of and how Zurich is developing digital skills for their employees

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168. Putting Culture First in Digital Transformation Jun 23, 2022

Digital Transformation is a Do or Die Quagmire

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There are many trends and business imperatives pointing to digital transformation as a do or die situation, now more than ever. On this podcast, Xina Seaton interviews Kieran Gilmurray, author, speaker and transformation guru about the digital Darwinism he sees sweeping across businesses and the trends leading there. He shares key success factors for companies deploying digital solutions starting with managing change, creating a culture of lifelong learning and leaning into leadership who have technical prowess to own digital transformation versus delegating it to IT. Ultimately, the organizations that have created exceptional digital experiences for their staff and clients are accelerating - those who have not are dying and don't even know it, yet.

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Here’s what we talked with Kieran about:

* Digital Darwinism at play today - businesses must transform, or they'll die.

* Why digital transformation is nearly impossible without a company culture that supports change.

* The role education has and how being a 'lifelong learner' is necessary to thrive in the digital world.

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167. Making the Case for Rapid Medical Record Distribution through Automation Jun 11, 2022

In this episode, Michael Marchuk talks with Pawan Jadhav, CEO of Lateetud and Anna Twomey from SS&C Blue Prism about the changes necessary to build a rapid-distribution of healthcare records to support both patient care, but also payer and provider revenue-cycle management.

Medical records are forever being lost, forgotten, or missing just when we need them most. Kids need medical records for sports, school, and recreational activities. Adults need medical records for health and wellness; Some for medication refills and still others need them to work, travel or for medical research. Payer organizations need medical records to approve medications and procedures, etc. But, the disparity between clinical systems of record make it difficult to easily obtain copies of medical records if you need them quickly.

The medical records "Med-Rec" solution is created using digital labor to extract useful information from forms, documents and electronic medical systems to provide our constituents with the records they need using robotic enabled data processing. Privacy and Security are our priority as we extract, validate and submit your protected health information with touchless precision. In this podcast you will learn how Payer and Provider systems are delivering medical records to consumers across the healthcare eco-system without manual dependencies.

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Here’s what we talked with Pawan and Anna about:

* How medical records can be difficult to send between providers and payers, which can impact patient care

* Why it's advantageous to engage AI to decode the information quickly from patient's medical records

* How digitization and automation can improve the experience for patients, providers, and payers while lowering costs and improving the patient's care options

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166. Managing COVID Documentation with Digital Workers Jun 03, 2022

NHS Tackled COVID with Intelligent Automation

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In the aftermath of COVID, the NHS set out to better understand how they managed through the crisis and what key strategic elements helped them to succeed throughout it all. On this podcast, Karen Gorman, Healthcare Director with SS&C Blue Prism interviews Mike Ogonovsky, Chief Digital Officer and Jason Burrage, Automation Architect and Head of Automation COE for Aneurin Bevan University Health Board, an NHS trusts about how the health board have used their intelligent automation, Blue Prism cloud platform to help them prepare for the COVID-19 public inquiry. They share how intelligent automation is enabling them to provide information to the board secretary and exec team that is creating excitement at the board level and how it is creating time for employees to review, discuss and provide context to the information they are providing.

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Here’s what we talked with Mike and Jason about:

* How having digital workers on staff when COVID hit helped to manage risks to the business

* Overcoming document management to garner insights with digital workers

* Using Blue Prism Cloud to perform sentiment analysis on incoming emails to prioritize employee's actions

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165. Many Companies are Missing the Mark with Intelligent Automation Jun 02, 2022

From Automation to Business Transformation

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Many companies are leveraging intelligent automation, but only a few are using it in a strategic manner to achieve true business transformation. On this podcast, Brad Hairston speaks with Gary Smith, VP Sales Strategy & Industries at Blue Prism, who explains how many companies are not going far enough with their intelligent automation capability but have the potential to do so.

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Here’s what we talked with Gary about:

* Gary’s thoughts on why his previous podcast was so popular

* What % of companies are achieving true business transformation with intelligent automation

* Indicators that a company is missing the strategic opportunity with IA

* How Gary positions intelligent automation with companies

* The possibility of the “Great Resignation” becoming the next supply chain crisis

* The likelihood of investors asking the question “What % of your labor force is digital?”

* Story of a Blue Prism customer who transformed their business with intelligent automation

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164. An Entrepreneur's Perspective on the Future of Work May 26, 2022

Adopting the Mindset of a "Doer"

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Today's multi-generational group of people driving business processes have experienced so much change as a result of the pandemic, work life balance demands, technology innovation and other drivers. This has clearly put the future of work topic high on the agenda of most company leaders as they consider how to adjust the operating model for their workforce in order to retain talent and maintain the right culture. On this podcast, Brad Hairston speaks with Jon Darbyshire, CEO and Co-Founder of SmartSuite, who explains how the evolving future of work impacts his thinking as an entrepreneur and innovator.

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Here’s what we talked with Jon about:

* What SmartSuite is all about

* What led Jon into the software industry after a career in consulting

* How the future of work has that influenced Jon’s direction and focus as a work management software CEO

* Which technology trends are having the biggest impact in shaping the future of work

* Non-technology trends that are changing the way we work

* How the “Great Resignation” has impacted company leaders

* How multiple generations working together in the workplace factors into software development

* How human interaction relates to the pace of adoption of automation and AI

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163. Seizing the Automation Opportunity in Healthcare & Life Sciences May 24, 2022

Scaling Automation Faster

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Healthcare and life sciences companies are embracing intelligent automation to add the operational agility needed in these demanding times. However, many of these organizations are not moving fast enough or achieving their objectives. On this podcast, Brad speaks with Matt Gustitus, CEO and Founder of Digital Workforce Solution, who explains how his consultancy is helping healthcare and life sciences organizations leverage automation faster and more effectively.

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Here’s what we talked with Matt about:

* Matt’s transition from 20+ years of SAP work in industry to an automation leadership role at a large pharma

* The origin of Matt’s automation consultancy, Digital Workforce Solution

* Why healthcare and life sciences are ripe for automation

* The biggest obstacles to the success of automation programs

* How Matt’s firm helps clients build the right vision for intelligent automation and think big

* How Digital Workforce Solution helped a non-profit healthcare system of a major university significantly scale their automation program in its first year

* How digital workers saved the March Madness Final Four in 2021

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162. The Potential Impact of Quantum Computing on Intelligent Automation May 20, 2022

Further (Positive) Disruption is Around the Corner

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The buzz around quantum computing is building, although most people don't fully understand what it is and how it will impact society. One thing is for sure - It will have an impact. On this podcast, Brad Hairston speaks with Nicholas Lee, Vice-Head Solution Innovation & Consulting at Fujitsu, who explains how quantum computing will transform many different industries through boosting the power and speed of technology beyond anything we have seen to date.

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Here’s what we talked with Nicholas about:

* Quantum computing explained

* How quantum computing as evolved

* Countries and industries that are currently the most advanced in quantum computing

* Common use cases for quantum computing

* How quantum computing impacts RPA and AI

* The top constraints around quantum computing

* Predictions for quantum computing

* Fujitsu’s role in advancing quantum computing

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161. Keeping Pace with Transformation in Banking & Insurance May 17, 2022

Transformation is Both a Journey and a Destination

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Transformation might be a buzz word today but intelligent automation is playing a key role on the journey and proving to be a competitive differentiator as well. On this podcast, Xina Seaton speaks with Alastair Robertson, Head of Continuous Improvement, Automation & Predictive Analytics at Zurich Insurance Company Ltd and Abhi Kadian, Head of Robotics & Intelligent Automation Services at Westpac Banking Corporation to explore how they and other Blue Prism clients are activating their digital workforce to meet business needs and delight their teams and customers.

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Here’s what we talked with Ally and Abhi about:

* What transformation means to the business within Zurich and Westpac

* The journey through modernization, optimization to market differentiation

* Managing maturity of different business units on their intelligent automation evolution

* The importance of executive buy-in but true adoption comes after a breakout moment and cultural shift

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160. Managing the Risks and Returns of Intelligent Automation May 12, 2022

Governing Decisions Fueled by Automation and AI

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As the breadth and complexity of intelligent automation continue to expand, organizations are recognizing the need to be coordinated and transparent around how automation and AI are being used and controlled across the enterprise. On this podcast, Brad speaks with Dr. Federico Berruti, partner at McKinsey & Company, who explains how companies can more effectively understand and get a handle on all of the new risks that intelligent automation presents to an organization.

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Here’s what we talked with Federico about:

* What prompted McKinsey to write an article on managing the risks and returns of intelligent automation

* Why it is important to manage both risks and returns together

* New risks that automation and AI create across an organization

* Steps companies can take to manage risks and returns more effectively

* Challenges organizations facing when trying to manage IA risks and returns and how to mitigate them

* When risk management in IA should be addressed

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159. Human-Centered Automation May 05, 2022

Humans as the Beneficiaries of Automation

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As the pace of change driven by Intelligent Automation continues to accelerate, it's critical to make sure that removing the inefficiency from work doesn't also remove the joy from work. On this podcast, Brad speaks with Dr. Kam Star, VP Product Portfolio of SS&C Blue Prism, who explains how a human-centered automation approach can help keep the workplace as human as possible in an age when automation is changing everything around us.

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Here’s what we talked with Kam about:

* How intelligent automation has evolved

* An explanation of human-centered automation

* How human-centered automation is changing the way we work and feel about our jobs

* The best way for companies to put human-centered automation into practice

* The importance of considering digital workers as co-workers

* Which employees are the most important to upskill in most companies

* The risks associated with human-centered automation

* How Kam’s passion for human-centered automation impacts his role at Blue Prism

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158. The Power of Design Thinking with WonderBotz - Part 2 May 03, 2022

Transformation Requires Out of the Box Thinking

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Technical talent goes a long way when deploying technology, but when you are looking for transformation, it requires the ability to think differently about how you might achieve the outcome, based on what you know about the technology. On this podcast, Xina Seaton speaks with four Blue Prism Community MVPs from Wonderbotz, Devneet Mohanty - Sr. Consultant, Amlan Sahoo - Senior RPA Developer, Tejaskumar Darji - Technical Lead, and MuraliKrishna Kodi Sr. Consultant to explore the role of design thinking and how to approach each automation to ensure the best business outcomes. Step back and take a strategically different approach to further the gains of simply automating yesterday's process.

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Here's what we talked with Devneet, Amlan, Tejaskumar and MuraliKrishna about:

* The role of design thinking in the technical team’s work

* Take a jigsaw puzzle approach to get to better quality, faster

* Using visualization techniques to apply knowledge to the problem at hand

* The evolution over the past 4 years that must be considered in solution design and development

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157. The Power of Design Thinking with WonderBotz - Part 1 Apr 28, 2022

Transformation Requires Out of the Box Thinking

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Technical talent goes a long way when deploying technology, but when you are looking for transformation, it requires the ability to think differently about how you might achieve the outcome, based on what you know about the technology. On this podcast, Xina Seaton speaks with four Blue Prism Community MVPs from Wonderbotz, Devneet Mohanty - Sr. Consultant, Amlan Sahoo - Senior RPA Developer, Tejaskumar Darji - Technical Lead, and MuraliKrishna Kodi Sr. Consultant to explore the role of design thinking and how to approach each automation to ensure the best business outcomes. Step back and take a strategically different approach to further the gains of simply automating yesterday's process.

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Here's what we talked with Devneet, Amlan, Tejaskumar and MuraliKrishna about:

* The role of design thinking in the technical team’s work

* Take a jigsaw puzzle approach to get to better quality, faster

* Using visualization techniques to apply knowledge to the problem at hand

* The evolution over the past 4 years that must be considered in solution design and development

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156. Automation is the Catalyst for Change Apr 26, 2022

Taking a Bolder Step in the Intelligent Automation Journey

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Intelligent automation has matured to the point where it can play a pivotal role in helping companies achieve genuine business transformation. On this podcast, Brad speaks with Jet Theuerkauf, Chief Customer Strategy and Transformation Officer of Blue Prism, who explains how in his role he is helping Blue Prism build out the IP and technical platform to facilitate customers elevating their automation capability to a much more strategic level and getting exponentially more business value, as a result.

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Here’s what we talked with Jet about:

* What has enabled the significant evolution of RPA

* Why companies need to recognize and utilize digital workers as an alternative labor source

* How automation teams should be positioned organizationally

* How automation programs are handling change management

* The correlation between re-engineering/re-imaging work and enterprise transformation

* How zero-based design is unique and enables transformation

* Some of the innovative/strategic things coming down the road from Blue Prism

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155. The Strategic Role of Automation at Sysco Apr 21, 2022

Automation Is a Strategic Lever at Sysco

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Digital strategy and automation - words we may hear used interchangeably - how do they relate and can you have one with the other? On this podcast, Xina Seaton interviews Kim Meredith with Sysco, to explore the paradigm shift she's helped inspire that's led to automation becoming a key lever the c-suite employs to achieve the business strategy. Having now evolved to the point where automations are seen as digital team members with names, business owners are starting the conversation much earlier on how to structure new job roles around the digital and human workforce. Automation is no longer an afterthought, it's being woven into how work is being defined now.

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Here’s what we talked with Kim about:

* Finding 3-seconds of crazy confidence and seeking out opportunities

* How automation shifted from POC to strategic lever in less than 4 years

* Using automation to change the reality of what people do day to day

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154. Confronting Climate Disclosures with Intelligent Automation Apr 19, 2022

The New CFO Challenge: Climate Risk

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Climate change has become a key variable for the investor community as they believe climate transition costs will be volatile and rising for decades under all policy scenarios. In the face of this, the Securities and Exchange Commission (SEC) in the US has proposed new climate disclosure regulations that will undoubtedly make climate risk an even bigger priority for CFOs. On this podcast, Brad Hairston talks with Chieng Moua, Chief Revenue Officer of GLYNT, who explains how his company can help companies use intelligent automation to address the new regulations and actively manage their climate risk exposure.

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Here’s what we talked with Chieng about:

* Overview of GLYNT, a Blue Prism technology alliance partner

* The new (proposed) SEC climate disclosure reporting requirements and the impact they will have on companies in the US

* What makes the climate disclosures spelled out by these new SEC regulations so complicated to fulfill

* Why climate risk has become a priority for CFOs

* Why it is becoming more important for companies to fully disclose their climate risks and policies

* How climate disclosures are affecting CFOs in other regions of the world

* GLYNT’s solution for climate disclosures – ML Data as a Service – to produce finance-grade carbon emission data

* How GLYNT and Blue Prism work together to make the end-to-end intelligent automation solution for climate disclosures even better

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153. Digital Capabilities Require Rethinking Organizational Design Apr 15, 2022

The Evolution of Automation and Digital Capabilities

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The evolution of intelligent automation and the increase of digital capabilities is requiring organizations to rethink the organizational design. On this podcast, Xina Seaton talks with Amahl Williams, partner at Reveal Group, about the shift the industry has seen over the last 5 years. We explore the criticality of change management as digital colleagues change the job roles and definitions of their human counterparts and how this is influencing the jobs of the future.

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Here’s what we talked with Amahl about:

* The shift in strategic thinking on automation over the past 5 years

* What digital capabilities mean and the impact on organizational design

* How people will interact with digital capability in the company of the future

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152. The Next Generation of BPO and Shared Services Apr 12, 2022

From Business Process Outsourcing to Business Transformation Outsourcing

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Businesses have relied on Business Process Outsourcing (BPO) providers, mostly in offshore locations, for decades. However, expectations for BPO providers are rapidly changing, based on the impact of automation and other technologies, as well as the desire of many companies to keep higher value-added, knowledge-based services in-house. On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention.

Here’s what we talked with Sachin and Anup about:

* The major trends in Business Process Outsourcing (BPO) and Shared Services

* How Bain supports clients in their automation and BPO/Shared Services journey

* Exploring automation as an alternative to traditional outsourcing/offshoring

* The drive toward more agility in centralized services

* How increased automation potential impacts the trend towards reshoring

* The required capabilities for BPO and Shared Services staff in today’s business environment

* What companies are looking for in BPO providers

* The move toward outcome-based contracts for offshore centers

* What’s next for BPO and Shared Services

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151. Insights from a Process Implementation and Optimization Developer Apr 08, 2022

Automation is an Excellent Place to Build a Career

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The key to a successful transformation project is to transform attitudes towards automation and transition from automating as-is to optimizing first. On this podcast, Vipul Tiwari, process implementation and optimization developer discusses his successful career in automation and how he approaches the business. The methodology for successful transformation requires taking the whole company on your transformation journey and getting business buy in to optimize then automate. By going through clear stages that explore key milestones to transformation focused on business outcomes, he builds trust across the business in digital capabilities. And if you are considering a role in automation, he shares some tips for people on how to jump into a role like his, how to get support and build an exciting future.

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Here’s what we talked with Vipul about:

* How to approach transformation with each automated process

* Methodology that works to build trust and engage the business

* Top tips for anyone looking to kickstart a career in automation

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150. Intelligent Automation is Now Transformational Apr 05, 2022

From a Technology to an Alternative Labor Source

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With so much change taking place in the global workforce and business environment, in general, intelligent automation is more relevant to executive leadership than ever before. On this podcast, Brad Hairston talks with Lee Coulter, Senior Transformation Advisor at Blue Prism, who explains many organizations are now embracing automation as they've learned how integral it is to enterprise transformation.

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Here’s what we talked with Lee about:

* Key trends in intelligent automation over the past two years

* Why many companies are not scaling their automation capability

* Big changes taking place in the workforce

* How most companies view RPA today

* The impact of digital native disrupters

* How intelligent automation plays a key role in digital transformation

* Digital labor’s relationship to offshoring/BPO

* Automation’s seat at the c-suite table

* A high-level teaser on the strategic work Blue Prism is doing

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149. Intelligent Digital Workers Transform Supply Chain Status Quo Apr 01, 2022

Transforming the Supply Chain with RPA and Intelligent Automation

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Complex supply chains have embraced intelligent automation as a path to optimize and realize business outcomes. On this podcast, Xina Seaton interviews Kim Meredith with Sysco, Margarita Marengo with The Hershey Company, and Vandana Khanna with Unilever to understand how they are leveraging digital workers across their supply chains and the benefits they are realizing.

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Here’s what we talked with Kim, Margarita and Vandana about:

* How organizations are transforming the way the supply chains functions

* Accelerating transformation by applying successful outcomes in one factory into a global rollout

* The need for trust and therefore audits, rules and ethics surrounding everything that digital workers do

* How peer to peer sharing can help new employees foster trust in their new digital colleagues

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148. Evolution of Intelligent Automation Mar 31, 2022

Building a Sophisticated Hybrid Workforce

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In this episode, Michael Marchuk chats with Dan Ternes, the chief technology officer for the Asia-Pacific region for Blue Prism. Dan brings his high-energy enthusiasm to explain how to turn problems into successful automation programs and drive real value for the organization.

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Here’s what we talked with Dan about:

* Why automating mundane and menial work is not going to produce the results your organization is looking for

* How to transform your thinking to see the bigger picture and approach automation from a value perspective

* When to look for problems rather than chasing down processes to automate

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147. WorkforceRX Mar 25, 2022

Building a Resilient Workforce

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In this episode, host Michael Marchuk talks with Van Ton-Quinlivan about reskilling the workforce to meet the demands of ever-changing technology. Van provides insights into the changing roles of employers and employees along with how the educational system can help bridge the gap in additional to discussing the concepts presented in her book, WorkforceRx: Agile and Inclusive Strategies for Employers, Educators and Workers in Unsettled Times.

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Here’s what we talked with Van about:

* How employers can work with educators to help develop the skills of both prospective employees looking for work as well as tenured employees looking to reskill during times of change

* Why it's important for employers to engage the education system to help develop the skills for which they are hiring, and to do so within under-served communities to provide equal access to these new job roles

* Why educators to engage with the local employers to shape the curriculum that is being taught to match the jobs that are being created

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146. Transforming Business Models with AI and Automation Mar 22, 2022

In this episode, host Michael Marchuk talks with Dr. Eric Daimler, CEO of Conexus AI and an expert with over 20 years in artificial intelligence and a Presidential Innovation Fellow during the Obama Administration. Eric shares his thoughts on automation and AI as it relates to the context of our knowledge and processing and provides insights on business automation as every company becomes an "AI business".

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Here’s what we talked with Eric about:

* How implicit knowledge can be encapsulated using AI to create explicit, sharable knowledge across the organization

* Why data in context is critical to the application of AI

* Where RPA and AI will leverage category theory to extend the useful lifespan of existing systems as new systems are introduced in an organization

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145. The Journey to Transformation at Scale at Old Mutual Mar 17, 2022

Old Mutual Transforms with a Start-up's Mindset

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Old Mutual sees their company as both a 176-year old organization and a 24-month old start-up. On this podcast, Kavita Maharaj speaks with Tags Moodley, chief CX director and Kusheel Amritlall, head of applied intelligence from Old Mutual and they share how they embarked on their digital transformation journey in 2020, which has evolved into applied intelligence as the newer technology has emerged or matured. Over this time, they've scaled to deliver in excess of 17 million minutes of time saved back to the business.

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Here’s what we talked with Tags and Kusheel about:

* The journey Old Mutual has been on over the last two years

* The focus on scale and delivery of value to the business

* Continuous improvement on their customer experience to benefit both policyholders and front line staff

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144. Establishing Digital Maturity Mar 15, 2022

The "North Star" for Intelligent Automation

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For most organizations well into their automation journey, understanding how they compare to their peers and how to address their weaknesses is critically important. On this podcast, Brad Hairston talks with Dr. Leslie Willcocks, professor at London School of Economics, and Darshan Jain, Head of Financial Services at Blue Prism, who explain how they have collaborated on a digital maturity assessment to address this need.

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Here’s what we talked with Dr. Willcocks and Darshan about:

* What automation-focused senior executives want to know

* The origins of the digital maturity assessment and its purpose

* The two major components of digital maturity

* The digital maturity assessment outputs

* Why digital maturity is so important to measure

* Some examples of Blue Prism customers that have gone through the digital maturity assessment

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143. Diversity in Intelligent Automation Mar 11, 2022

Embracing our Differences to Enhance the Future of Work

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LinkedIn Audio Live sponsored a discussion about "Diversity in Intelligent Automation" on Thursday, February 10. Over 60 people were in attendance. Hosted by Ian Barkin, the event featured a panel discussion with the following participants: BPinIA Founder Alionna Gardner, BPinIA Co-Founder Shiyanbade Animashaun, RPA Jargon Buster Founder Tolani Jaiye-Tikolo, and Reveal Group Partner Amahl Williams.

Here’s what the panel, moderated by Ian Barkin, discussed:

* How Black Professionals in Intelligent Automation is helping people get ahead of the future of work and benefit from it as as opposed to being impacted by it

* Why intelligent automation is such an exciting space in which to build a career

* What diversity means to people on a personal level

* How to encourage and drive diversity and inclusion in the intelligent automation industry

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142. #BreakTheBias: Supporting Age Diversity and Inclusion in Intelligent Automation Mar 08, 2022

Successful Apprenticeship Catapults Young Career in Automation

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Intelligent Automation has brought fought a number of new career opportunities to young and old. On this podcast, Xina Seaton talks with Taylor McTaggart, Continuous Improvement Consultant with Zurich Insurance about jumping directly from high school to a large corporate environment where she was 5 to 10 years younger than her counterparts. She speaks about how she leveraged this generational gap and used it in her favor to allow help her show her strengths and demonstrate the value her youthful perspective brought to the team.

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Here’s what we talked with Taylor about:

* Why she chose to leave school at 17 for an apprenticeship in technology

* How she has seen multi-generational teams grow and gain from that inclusion

* Insights for both her own and the older generations when it comes to getting comfortable with different age groups

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141. Demystifying AI Mar 04, 2022

Embracing AI to Enhance Automation

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In this episode, Michael Marchuk talks with Luke Arrigoni about the nature of artificial intelligence and the potential mysteries surrounding its implementation and application.

Here’s what we talked with Luke about:

* How to avoid implementing a "black box" AI that no one understands

* Why data hygiene is critical to reliable results from your AI

* How to align the right work for your hybrid workforce of humans and digital workers

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140. Taking Intelligent Automation to New Heights with INVOKE Mar 01, 2022

Speeding Up the Base of Innovation

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A little over five years ago, INVOKE came into existence as a consultancy focused on guiding companies through their intelligent automation journey. Since that time, they have greatly expanded the scope of services and solutions that they offer to the market. On this podcast, Brad Hairston talks with Johnny Ramondino, CEO of INVOKE, who explains how his company continues to innovate new intelligent automation solutions in step with the evolving needs of their customers.

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Here’s what we talked with Johnny about:

* What INVOKE is all about

* What excites Johnny the most about being the CEO of a consulting firm in this space

* Skills needed to support a digital workforce

* Overview of INVOKE’s ARIA solution and its key benefits

* Examples of RPA-as-a-Service solutions developed by INVOKE

* How INVOKE’s customer needs have evolved over time

* INVOKE’s work in the supply chain area

* What the future looks like for intelligent automation

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139. Transforming Telcos with Artificial Intelligence Feb 24, 2022

In this episode, Michael Marchuk talks with Sumit Banerjee, a core member of Boston Consulting Group’s Technology, Media & Telecommunications (TMT) practice about the impact of automation on the telecom market and how global telecommunications companies are evolving to meet the customer and employee expectations from his article "Transforming Telcos with Artificial Intelligence".

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Here’s what we talked with Sumit about:

* What does a Bionic Telco look like?

* How AI and intelligent automation are positively impacting the entire value chain within telco operations

* How progressive telco leaders are breaking through the roadblocks to deploying automation and AI

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138. Why Companies Need to Automate Faster Feb 22, 2022

Picking up the Pace of Transformation

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Intelligent automation has entered the corporate agenda in recent years, but many organizations have not executed it with the sense of urgency necessary to survive in today's rapidly changing business environment. On this podcast, Brad Hairston talks with Michael Heric, Partner at Bain & Company, who explains why companies should accelerate their automation efforts and how many are doing so today.

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Here’s what we talked with Michael about:

* The general pace of intelligent automation across most companies

* Some thoughts on automation centers of excellence

* What IT should do to accelerate the pace of automation programs

* Moving beyond the proof-of-concept stage

* Leaders re-evaluating how work gets done in their organizations

* CHRO involvement in intelligent automation programs

* The impact of intelligent automation on BPO

* Automation opportunities that are untapped in most companies

* Industries poised to make a big move with intelligent automation in 2022 and beyond

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137. Healthcare Digital Transformation Feb 18, 2022

How Consumerism, Technology and Pandemic are Accelerating the Future

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In this episode, Michael Marchuk talks with author Paddy Padmanabhan about his recent digital transformation book for healthcare providers.

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Here’s what we talked with Paddy about:

* How healthcare providers can launch an enterprise-level digital transformation

* How can healthcare providers make sense of the rapidly changing technology landscape

* Where automation (RPA) is providing a positive impact within healthcare

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136. Simplifying AI for the Enterprise Feb 16, 2022

Empowering Citizen Data Scientists

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The power of Artificial Intelligence (AI) and its ability to delivery high value to the business is undeniable. Many organizations are looking for ways to make AI more accessible and easier to support. On this podcast, Brad Hairston talks with Michael Kern, Director AI Enablement and GTM Execution at DataRobot, who explains how DataRobot simplifies AI and helps companies establish "citizen data scientists." Also discussed is how is how DataRobot and RPA digital workers combine to bring a more impactful intelligent automation solution.

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Here’s what we talked with Michael about:

* An overview of DataRobot’s “AI Cloud”

* Where DataRobot typically lands within an organization

* How DataRobot empowers citizen data scientists

* How RPA (Blue Prism) and AI (DataRobot) are better together

* Customer success stories that involve digital workers provisioning DataRobot

* Where AI is on the rise

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135. Digital Transformation Improves Employee and Patient Experience Feb 10, 2022

How the NHS is Transforming Patient Care with Automation

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The healthcare industry has been under a lot of pressure in the last few years. The need for medical staff's time and attention to be dedicated to patient care has risen exponentially and thankfully automation has stepped in to help. In this episode, Xina Seaton talks with Louise Wall of e18 Consulting about how the NHS is harnessing technology to both ease the growing demand on healthcare workers and improve the care they provide to their patients.

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Here’s what we talked with Louise about:

* How the NHS is using intelligent automation and cloud technology together

* Why automation is a lever to help achieve Net Zero Sustainability goals for healthcare providers

* The next big technology steps the NHS is taking that are enabled by automation

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134. Automating Retail Replenishment with Cogent Feb 08, 2022

Digital Workers Address Retail Supply Chain Woes

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The retail industry has certainly felt the brunt of the global pandemic in a variety of ways, and retailers across the globe see intelligent automation as a way to turn things around. On this podcast, Brad Hairston talks with Pieter Grobbelaar, CEO of Cogent, and Waseer Haffajee, Chief Automation Officer of Cogent, who explain how their turnkey, end-to-end automation solution addresses one of the retail industry's biggest pain points, the replenishment process.

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Here’s what we talked with Pieter and Waseer about:

* How Cogent is a different type of delivery partner for Blue Prism

* Why the retail industry is ripe for automation

* Why replenishment became the focus of Cogent’s retail automation solution

* The full scope of Cogent’s retail replenishment solution, Retialyx

* How Retialyx brings advanced capabilities into play

* Benefits realized to date by a large retailer that is leveraging Retialyx

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133. Digital Transformation Improves Employee and Citizen Experience Feb 04, 2022

How the Canadian Government is Transforming with Automation

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Governments today, using intelligent automation can fundamentally change the way they operate and the experience of both employees and citizens. In this episode, Xina Seaton talks with Daisy Moreno, senior engagement manager with the Canadian government about how public-sector organizations can work in a way that leverages emerging technology and makes work more meaningful for its employees.

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Here’s what we talked with Daisy about:

* Three years in RPA and the changes seen in the market

* How automation is improving experience for public workers

* COVID impact on accelerating transformation and use of automation

* Predictions for public sector automation in 2022

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132. Strategically Rethinking Work Feb 02, 2022

Digital Transformation as a Critical Advantage

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Digital transformation using intelligent automation can fundamentally change the way that organizations operate. In this episode, Michael Marchuk talks with Eric Tyree, Head of Research and AI at Blue Prism about how commercial and public-sector organizations can see "work" in a new way and change the way they allocate resources for the greatest impact.

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Here’s what we talked with Eric about:

* How to define "work" to see things differently in the organization

* Why businesses need to consider digital labor to offset the changes in the market after the "Great Resignation"

* What cyber-shoring is, and why it may be the next big thing in sourcing work for the organization

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131. Revealing Observations from the Front Lines of Intelligent Automation Jan 27, 2022

A Longtime Consulting Partner Weighs In

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Reveal Group has been a key delivery and TAP partner for Blue Prism for many years. On this podcast, Brad Hairston talks with Xavier Hanson, a partner at Reveal Group, who shares many of his pointed observations on what's going on in the world of intelligent automation.

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Here’s what we talked with Xavier about:

* Overview of Reveal Group – services and product portfolio

* The major challenges companies face with scaling intelligent automation

* Building an intelligent automation capability versus outsourcing IA talent

* Where companies need to utilize AI more in their process automation

* What’s right and what’s wrong with citizen development programs

* The trend toward hybrid automation platforms

* The advent of process intelligence and its impact on scaling intelligent automation

* An interesting Reveal Group customer story

* Intelligent automation predictions for 2022

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130. The Bionic Supply Chain Jan 25, 2022

Global Supply Chains Encounter the “Perfect Storm”

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Within many industries, the impact of the pandemic has been most severe in the supply chain area. On this podcast, Brad Hairston talks with Dr. Stefan Gstettner, Partner and Director of Supply Chain at BCG, who explains how companies are striving to make their supply chains more resilient and "human-centric" in order to address the issues that have surfaced in recent years.

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Here’s what we talked with Stefan about:

* The biggest issues in global supply chain management exposed by the pandemic

* BCG’s bionic supply chain model

* What prevents end-to-end visibility in the supply chain

* Why collaboration is so critical

* How BCG advises companies to navigate emerging technology

* Where intelligent automation is going to play a bigger role in supply chain management going forward

* The utilization of AI in the supply chain

* A human-centric approach to digital supply chain transformation

* The outlook for global supply chains

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129. The Convergence of Decision Intelligence and Automation Jan 22, 2022

Acting on Insights at the Speed of Business

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Most companies have invested heavily in decision intelligence applications; however, the insights produced by these solutions are often not acted upon in a timely, effective manner. On this podcast, Brad Hairston talks with Eric Maloney, Digital Transformation Specialist at Axis Group, who explains how the combination of decision intelligence and automation is a game-changer.

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Here’s what we talked with Eric about:

* Decision intelligence defined

* How this area has evolved in recent years

* Where decision intelligence intersects with the world of RPA and intelligent automation

* Specific ways digital workers can help companies bolster their decision intelligence capability

* Insights produced by decision intelligence applications that would highly benefit from near real-time responses

* Where the combination of decision intelligence and automation will go in the future

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128. Reskilling in the Digital Era Jan 21, 2022

Unlocking New Opportunities

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As the way we work changes, employees are looking for new ways to add to their capabilities and change the way they approach work. Companies and public sector organizations are adopting automation to improve their efficiencies and enhance their customer's experiences. However, these same organizations are struggling to find employees who understand how to lead and get the most out of an automation program. Michael Marchuk talked with Lora Bucis from SAIT about how their program to reskill professionals looking to enhance their capabilities helps unlock new opportunities within their current employer, but also potential to change their role with a new job locally or globally.

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Here’s what we talked with Lora about:

* The skills that employees need are changing quickly and how those new skills can be applied to satisfy the growing demand

* Opportunities to engage in meaningful work within an automation program expand beyond the local economy

* How higher-education institutions are addressing the reskilling that industry is clamoring for

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127. AI at the Edge Jan 13, 2022

The Future of Low-Power, High-Impact AI

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Artificial Intelligence (AI) can offer organizations greater insights and more accurate decisions based on data. Michael Marchuk spoke with Rob Telson of BrainChip about the future of AI at the edge, not reliant on the cloud or high-powered data center infrastructure to support AI analysis and decisioning and how organizations will see their own operations impacted by this new technology.

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Here’s what we talked with Rob about:

* Why organizations need AI at the edge or embedded into IoT devices

* How AI at the edge is different than traditional data-center or cloud-based AI

* What to expect from devices that are AI-enabled as they are introduced into corporate and public organizations

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126. ASB Bank Leverages Intelligent Automation to Overcome Pandemic Challenges Jan 11, 2022

Put Innovation and IA at the Heart of Digital Transformation

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Rachel Swindells, Intelligent Automation Capability Lead at ASB Bank, talks through how their approach to automation has evolved alongside the technology, how they've handled challenges arising from the pandemic, and how intelligent automation has helped them achieve their transformation goals. ASB Bank is one of New Zealand's leading financial services providers offering current accounts, loans and mortgages, savings and investments, foreign exchange, insurance and commercial services. Their intelligent automation program has been running for three years and reaches into most functions within the organization.

According to Swindells, the impact varies across each of the business units. Some of them are working hand in hand with robots on a daily basis while others are heavily reliant on them to complete their daily work, and then on the far spectrum you've got those who appreciate the help and support but can afford for their back log to build up a little bit if they need to pivot their workforce elsewhere.

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Here’s what we talked with Rachel about:

* How they have dealt with challenges from the pandemic and how they're putting innovation and intelligent automation at the heart of their RPA program

* Use cases and how the automation team is using its technology to better support bank staff and customers

* How to enable employees through intelligent automation

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125. Thinking Like Amazon in the Era of Intelligent Automation Jan 04, 2022

A Former Amazon Executive Weighs In

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The incredible success of Amazon/AWS inspires many companies to follow their example. On this podcast, Brad Hairston talks with John Rossman, digital and innovation advisor and author, who explains how companies can emulate Amazon's leadership principles and be boldly disruptive.

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Here’s what we talked with John about:

* John’s role at Amazon and what inspired him to write The Amazon Way

* Which Amazon leadership principles are the most relevant to today’s current business environment

* How companies should approach workforce transformation

* Amazon’s “Mechanical Turk” and its relevance to where things are going with automation

* What’s driving “the great resignation” and how to retain the best employees

* The secret behind AWS’ success and its importance to Amazon overall

* Whether or not organizations are taking advantage of AI skills aggressively enough

* What it takes to be a disruptor like Amazon

* The two words that embody digital transformation

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124. Intelligent Automation's Impact on the C-Suite in the Next Five Years Dec 23, 2021

Prioritizing Automation on the Corporate Agenda

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Digital transformation is at the top of the C-level agenda with a sense of urgency significantly increased as a result of the pandemic. Intelligent automation will continue to be a foundational component of this transformation in many companies. Forward thinking executive leaders realize that a shared, scalable resource pool of digital workers with AI-enabled intelligent skills can free up their human labor to focus on the most important activities. On this podcast, Brad Hairston talks with Pascal Gautheron of Bain & Company to get his thoughts and predictions on the coming era of digital transformation.

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Here’s what we talked with Pascal about:

* How important it has become to the C-Suite to re-evaluate the “future of work” for their organizations

* How most C-Suite executives view intelligent automation and how that needs to change

* How companies are adding AI to their automation capability

* Where AI will have the biggest impact for most companies

* Which industries will lead the way in intelligent automation going forward

* Which company leaders will play the biggest role in digital transformation

* What is required of companies in transformation to reinvent/reimagine work across the enterprise

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123. Accelerating Value through Automation Dec 21, 2021

Going Big at Citizens Bank

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In this episode, Michael Marchuk chats with Dominic Williamson about the impact of automation at Citizens Bank. Dominic also outlines the approach he's taken to ensure that the organization is ready to scale and improve on existing automations.

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Here’s what we talked with Dominic about:

* How automating one process resulted in a 10x improvement

* Why continuous improvement is critical in automation

* How multiple technologies can combine for synergy in automation results

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122. Automating the Contact Center - Part 3 Dec 16, 2021

Establishing Trusted Identity in the Contact Center

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Fraudulent calls coming into contact centers are on the rise, and a fresh, new approach to authentication is greatly needed. On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.

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Here’s what we talked with Brett and Satish about:

* Why contact centers are now the single greatest target for fraud

* How the existing ways of establishing trusted identity fall short

* Journey’s innovative use of Zero Knowledge and Zero Trust

* How Journey benefits the contact center

* Use cases that demonstrate how Journey and Blue Prism are better together

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121. Automating the Contact Center - Part 2 Dec 13, 2021

Gathering Actionable Intelligence From Customer Interactions

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In today's omnichannel world where interactions with customers occur in multiple ways, understanding the customer more effectively has become increasingly important. On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience.

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Here’s what we talked with Jeff and Satish about:

* How CallMiner works and where AI and Machine Learning play a role in the platform

* How CallMiner addresses a big front office issue consistently seen in the industry

* Specific verticals or industries that are a great fit for intelligent automation + conversation analytics

* How CallMiner has evolved as a result of the pandemic and industry trends such as contact centers shifting to the cloud

* Use case examples that demonstrate how CallMiner and Blue Prism are better together

* How CallMiner helps internal functions such as Marketing and Product Management

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120. Automating the Contact Center - Part 1 Dec 09, 2021

Delivering Superior Customer Experiences Every Time

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Customers today have zero tolerance for poor service and expect hyper-personalized experiences across every channel. People will simply walk away if they encounter a sub-optimal experience. On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.

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Here’s what we talked with Cam and Satish about:

* Why the contact center become such a key priority for many organizations these days

* The biggest challenges facing contact centers

* How Blue Prism and Genesys combine to address these challenges

* The top benefits that companies realize from using intelligent automation in the contact center

* Use cases involving Blue Prism and Genesys working in tandem

* How the contact center will evolve in the future

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119. Is Your Digital Data Working Hard Enough For You? Dec 02, 2021

Automation in Asset and Wealth Management

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Wealth managers and asset managers have long taken a personalized approach to their customer services. However, things are changing as firms look to understand the customer journey using the treasure trove of data from these interactions. Host Michael Marchuk talks with Kevin O'Shaughnessey, executive director with Alpha FMC, about how asset managers and wealth managers are leveraging technology and automation to provide the insights that can be incorporated into personalized conversations with their clients.

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Here’s what we talked with Kevin about:

* How wealth and asset managers are missing opportunities to provide more holistic engagement with their clients

* Why automating access to the analytics of the customer journey can provide new insights to offer more personalized attention and guidance

* How automation projects naturally bring IT and business teams together to focus on beneficial outcomes for asset managers and wealth managers.

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118. Women in RPA | Growing a Career in IA Nov 30, 2021

Hear Directly from a Digital Finance Transformation Leader

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In this episode of Transform Now, Xina Seaton talks with Vandana Khanna, digital finance transformation director from Unilever about her career and how she got to where she is today. She shares how passion for doing routine things differently has been a huge motivator to merge her MBA education with her technical acumen to become a leader in tech. If you are interested in how to grow a #career in a constantly changing and evolving environment such as Intelligent Automation and #transform your career, then this is the podcast for you.

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Here’s what we talked with Vandana about:

* Where she started and how she grew her career to where she is today

* Critical skillset you need today to be a business leader in a STEM career

* What we all can do to encourage more girls to take on STEM careers

* What's exciting about a career in IA and why you should consider one

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117. Taking Automation to the Next Level with IDP Nov 23, 2021

Tackling Forms and Paper-Based Processes

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Too many organizations using robotic process automation have not yet given their digital workers the ability to validate and extract data from structured and semi-structured documents. On this podcast, Brad Hairston talks with Rob Kennedy, Director of Automation and Artificial Intelligence at Capgemini, who explains how his consultancy plans to change this by helping companies add Intelligent Document Processing to their automation footprint.

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Here’s what we talked with Rob about:

* The importance of intelligent automation and AI to Capgemini

* Why helping companies add or enhance their IDP capability is a priority for Capgemini

* How IDP elevates the automation value across the organization

* Why Capgemini is leveraging Decipher, Blue Prism’s native capability for IDP

* How Decipher works

* Great use cases for IDP that are common across organizations

* Capgemini’s approach to helping companies adopt IDP

* An IDP customer success story

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116. Making the Most of Human Integrity and Skills with a Digital Workforce Nov 19, 2021

Intelligent Automation is Working for Mass General Brigham

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Two years ago, as Benjamin Berkowitz (then Director of Revenue Cycle Operations at Mass General Brigham) was doing the budget for Mass General's 700-strong revenue cycle team, he realized they had a lot of talented and knowledgeable people doing really menial tasks.

He thought: "there must be a better way to do the work that we do". Now, two years later, Mass General Brigham uses intelligent automation to release thousands of hours of staff time to focus on more valuable and rewarding tasks. This has resulted in $10,000,000 worth of cost savings.

Listen to the full session now to understand how they've been able to achieve such impressive results, and what the future holds for automation at Mass General Brigham.

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Here’s what we talked with Benjamin about:

* Enterprise-wide processes, such as payroll and supply chain leveraging digital workers across ten different functional areas

* Getting employees to see their digital counterparts as coworkers rather than a threat, cultural adoption is key

* How they have seen savings increase from a few hundred thousand dollars to over $10 million with 35 processes now in place

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115. Is Your Business Ready for the Fourth Industrial Revolution? Nov 09, 2021

In this episode, Michael Marchuk talks with Dr. Anthony Wheeler, Dean of the School of Business Administration at Widener University, about the impact of technologies like automation, artificial intelligence, and machine learning on businesses. Dr. Wheeler discusses the challenges that many organizations face when implementing advanced technologies while offering new perspectives on the opportunities that companies can embrace to enhance the value of their employees.

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Here’s what we talked with Anthony about:

* How global implementations of automaton, AI, and machine learning may be impacted by geography and culture

* Why some industries may be more apt to adopt automation than others

* How these new technologies affect the relationships between the organization and its employees and customers

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114. The Great Resignation Nov 03, 2021

Using Automation to Build a Resilient Business

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The "Great Resignation" has affected businesses in all industries, with attrition rates we haven't seen for decades. In this episode, Michael Marchuk speaks with Jon Walden, CTO for Blue Prism, about how automation can reduce the risk for organizations who are experiencing the impact of labor shortages and build a more resilient business model using human and digital labor.

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Here’s what we talked with Jon about:

* How the Great Resignation is impacting both employees and customers

* Why the Great Resignation may affect generational groups differently

* How organizations can build a more resilient business model using a combination of human labor and automation

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113. Empowering Digital Workers with Process Intelligence Oct 27, 2021

"Those who mine, automate."

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Blue Prism announced in October 2021 the addition of Process Intelligence powered by ABBYY Timeline. This new capability, which provides both process and task mining to Blue Prism users, enables organizations to take an automated, fact-based approach toward finding the next best automation that could benefit their enterprise. On this podcast, Brad Hairston talks with Matt Williams, Healthcare Industry Lead at ABBYY, and Bruce Mazza, GM Process Intelligence at Blue Prism, who explain how process intelligence is a key inflection point in the intelligent automation space.

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Here’s what we talked with Matt and Bruce about:

* The definition of process intelligence

* Why ABBYY was selected as the technology partner to provide this capability

* The difference between process mining and task mining

* How process intelligence improves the process automation development cycle

* Where machine learning and predictive analytics come into play in process intelligence

* Examples ofindustry-specific use cases that benefit from process intelligence

* Customer success stories demonstrating the power of process intelligence combined with intelligent automation

* How Blue Prism is helping existing and new customers get familiar with process intelligence

* What the typical ramp-up looks like with process and task mining

* How Process Intelligence is a major inflection point for Blue Prism intelligent automation

* What is unique about the Blue Prism and ABBYY Timeline solution

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112. Pfizer Gets Medicine to Market Faster with the Help of Digital Workers Oct 22, 2021

Intelligent Automation Helps Pfizer Speed Time to Market

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Making Work Faster, Easier, and Driving Better Patient Outcomes with Automation. Back in 2017, Vivek Khurana, Head of Automation Services at Pfizer, set out on the mission to make breakthrough changes to patient outcomes by making work faster and easier for those working behind the scenes. This mission included using a host of AI and Automation technologies to streamline processes, making them more efficient and enabling staff to focus on more rewarding tasks. Fast forward four years and Pfizer has completely reimagined how work is done and the relationship between human and digital worker teams, while saving more than 30,000 hours annually.

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Here’s what we talked with Vivek about:

* The success story that is intelligent automation at Pfizer

* How digital workers help get medicines to market faster

* How Pfizer is delivering better patient outcomes with intelligent automation

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111. Identity is the New Blue Oct 20, 2021

Identity Finally Gets its Day in the Sun

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The global pandemic has brought identity management to the forefront like never before. Company leaders across all industries, especially those using hybrid workforces (human and digital), are more focused than ever on understanding and securing identity as a core corporate discipline. On this podcast, Brad Hairston talks with Mike Kiser, Senior Identity Strategist at SailPoint Technologies, who explains why it's critically important for companies in the digital economy to think a step ahead with identity management, not just catch up to where they should have been all along.

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Here’s what we talked with Mike about:

* How identity is defined

* The meaning of "identity is the new blue"

* Where most companies are falling short in identity access management and cybersecurity

* How SailPoint helps companies address it blind spots related to identity

* How the integration of SailPoint and Blue Prism gives enterprises visibility into governing digital workers like their human counterparts

* How organizations benefit the most by using SailPoint and Blue Prism together

* Customer success stories involving SailPoint and Blue Prism

* What the future holds for Identity Access Management

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110. The Cultural Side of Digital Transformation Oct 13, 2021

Human-Centric Design Thinking

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In the current era of digital transformation, where reinventing work is the new norm, many leaders are simply not focusing enough attention on the mindset of their human workforce. On this podcast, Brad Hairston talks with Clayton Gammill, Managing Director at KPMG, who explains how companies can effectively intertwine digital and cultural transformation in a way that improves the success of these large-scale change initiatives.

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Here’s what we talked with Clayton about:

* The biggest factors in the current economy driving companies toward transformation

* How the current wave of transformation is creating more anxiety for the average worker

* How people typically view transformation initiatives

* The relationship between digital transformation and cultural transformation

* How leaders can address the human aspect more effectively during transformation initiatives

* Moving past the fear of digital workforce replacing the human workforce

* How reinventing oneself is the new normal

* How understaffing will accelerate the adoption of digital labor

* What the enterprise of the future will look like

* How organizations should begin their digital transformation journey

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109. Goto.Energy Takes a New Approach and Shakes Up the Utilities Industry Oct 07, 2021

Taking a Digital-First Strategy for RPA

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On this episode, goto.energy shares how to follow a digital-first strategy for successfully implementing RPA and intelligent automation in utilities. Evan Salway, CFO of goto.energy, joins Jason Burton from Blue Prism to talk about how following a digital-first strategy allowed goto.energy to take a new approach within the utilities sector with a focus on being a ‘greentech’ company rather than just a green energy company.

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Here’s what we talked with Evan about:

* How goto.energy has deployed digital workers across their organization

* Delivering a better customer experience with a digital-first strategy

* Attracting investors and raising profit margins with intelligent automation

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108. Transforming the Utilities Industry Oct 05, 2021

A Once-in-a-Generation Industry Makeover

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Few industries will experience as much change in the near-term as the power and utilities sector. On this podcast, Brad Hairston talks with Aaron Denman, the leader of Bain's utilities and renewables practice in the Americas, who provides his perspective on how and why this industry is poised for wholesale transformation and the role that emerging technology and other levers will play in the process.

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Here’s what we talked with Aaron about:

* What is driving the need for business transformation in the power and utilities industry

* Biggest obstacles to achieving the Net Zero objective over the coming decades

* Workforce dynamics that must be addressed in the utilities industry

* How increasing customer expectations have impacted the corporate agenda of utilities

* Where emerging technologies such as AI and robotic process automation are playing the biggest role in transforming utilities

* The general readiness of utilities to take advantage of advanced technologies

* How emerging tech will impact the development of renewable energy

* The top three priorities for utilities in the near-term

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107. The CIO Perspective on Achieving Automation at Scale Sep 22, 2021

A Career CIO Weighs in on Intelligent Automation

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In intelligent automation programs, the role of the CIO is critically important. However, the CIO viewpoint on what makes automation journey successful is often misunderstood. On this podcast, Brad Hairston talks with Mark Settle, a seven-time CIO, author and advisor to start-up companies, who provides his perspective on how companies are achieving automation at scale.

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Here’s what we talked with Mark about:

* How most CIOs view Robotic Process Automation

* The CIO perspective on enabling the business to automate on their own

* The optimal location for an automation center of excellence within an organization

* The most important thing a CIO can do to ensure an organization achieves its strategic objectives for intelligent automation

* Why automation, data analytics and machine learning tools used in concert is critical to achieving automation at scale

* The key success factors for automating at scale

* The impact of citizen development on scaling

* How automation at scale can create competitive advantage for companies

* How start-up companies view intelligent automation

* Consolidation and investment trends in the intelligent automation industry

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106. Robots Managing Robots to Drive Scale and Operational Excellence Sep 14, 2021

The Hyperautomation Orchestrator

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The substantial benefits of a hybrid (digital and human) workforce are well proven. However, early successes with intelligent automation do not always result in an enterprise solution that is scaled across functions and business units. On this podcast, Brad Hairston talks with Erik Lien, CEO of RPA Supervisor, who explains why many companies struggle to scale their automation capability and how his AI-driven orchestration platform provides a path for doing so.

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Here’s what we talked with Erik about:

* The role that RPA Supervisor plays in intelligent automation

* The most significant benefits companies have realized from RPA Supervisor

* How RPA Supervisor improves visibility into the performance of the digital workforce for executive management

* The importance of addressing RPA operations early in the intelligent automation journey

* Industry track record and future growth for RPA Supervisor

* Customer examples where RPA Supervisor and Blue Prism were utilized together

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105. The Tesla Effect (Part 3 of 3) Sep 10, 2021

Applying Lessons from the Automotive Sector to Financial Services

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With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry.

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Here’s what we talked with Giovanni about:

* How financial services organizations apply AI automation methods in governance and executive sponsorship

* How process selection can influence success

* How can cultural adoption dramatically accelerate the pace of automation

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104. The Tesla Effect (Part 2 of 3) Sep 07, 2021

Applying Lessons from the Automotive Sector to Financial Services

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With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry.

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Here’s what we talked with Giovanni about:

* How financial services organizations apply AI automation methods in governance and executive sponsorship

* How process selection can influence success

* How can cultural adoption dramatically accelerate the pace of automation

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103. The Tesla Effect (Part 1 of 3) Aug 25, 2021

Applying Lessons from the Automotive Sector to Financial Services

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With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry.

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Here’s what we talked with Giovanni about:

* How financial services organizations apply AI automation methods in governance and executive sponsorship

* How process selection can influence success

* How can cultural adoption dramatically accelerate the pace of automation

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102. Will the Bots Love Your Customers? Aug 10, 2021

Strengthening Relationships through Digital Transformation

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At the heart of every good business is a dedication to serving its customers. With more and more customer interactions being dealt with through AI and digital channels, companies are looking for ways to maintain a genuine connection with their customers. On this episode, Maureen Burns of Bain & Company talks with host Michael Marchuk about the nuanced dynamic between customer, company, and bot.

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Here’s what we talked with Maureen about:

* How digital transformation can deliver personalized customer experiences

* Why it's important to understand how people and bots support the customer experience in different but complimentary ways

* Where executives need to focus their attention as they transform their customer journeys

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101. Automation Simplified Jul 30, 2021

Getting Started with Automation in the Mid-Market

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Automation programs are often considered to be something that only the largest organizations can consider. However, as Jason Salmani from Crowe discusses, the advances in cloud-first technology to simplify the adoption of automation help both large and mid-market organizations alike by scaling the solution without sacrificing the powerful AI and ML tools available.

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Here’s what we talked with Jason about:

* The culture of change that will help propel an organization forward

* Mid-market opportunities to adopt automation technologies through cloud-based platforms

* How private equity firms are using automation in their portfolio companies to drive real value

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100. Thinking Like Gen Z While Transforming Your Company Jul 29, 2021

Learning From A Digital Generation

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While digital transformation isn't generational, the way people think will influence their behavior. Those who have grown up "digital" may have specific ideas about customer service that they expect. We invite you to listen to our host Michael Marchuk as he talks with author Dan Keldsen about his book The Gen Z Effect and how companies can use this effect to springboard their own digital transformation efforts!

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Here’s what we talked with Dan about:

* Gen Z is having a profound effect on the expectations for customer service and operations

* How "sling-shotting" affects our ideas about what's possible

* Why it's advantageous to adopt the Gen Z mindset to foster relations with both customers and employees

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99. Engaging Employees in a Bionic Company Jul 27, 2021

People Strategy during Digital Transformation

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In this episode, host Michael Marchuk discusses the importance of employees and executive vision with Debbie Lovich, managing director & senior partner with Boston Consulting Group. Digital transformation isn't just a technology project, but requires executive vision and employee engagement for the most impactful outcome.

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Here’s what we talked with Debbie about:

* How executive vision drives employee culture

* The three steps in the digital transformation journey

* How employee engagement drives ownership in the transformation process

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98. Taking Healthcare to the Next Level Digitally Jul 20, 2021

Enabling World-Class Care for Patients

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No industry has played a bigger, more impactful role during the global pandemic than healthcare. In the face of incredible obstacles, healthcare professionals around the world have performed so admirably and worked at a pace that most of us could not endure. Now, more than ever, it is critical for the industry to embrace intelligent automation to relieve the administrative burden on practitioners and also improve the overall patient experience. On this podcast, Brad Hairston talks with Duff Glaser, Sr. Director - Healthcare, and Anna Twomey, Sr. Solutions Advisor - Healthcare, who explain the many benefits of digital transformation in healthcare and why now is the perfect time to begin the journey.

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Here’s what we talked with Duff and Anna about:

* The workforce of the future for healthcare

* The biggest problems in healthcare that intelligent automation can solve

* How automation impacts the patient user experience

* How much of the patient journey can be automated

* How digital workers increase collaboration amongst caregivers and their ecosystem

* How healthcare worker fatigue can be mitigated

* How patient data privacy is addressed when utilizing intelligent automation

* How to achieve a robust, scalable, enterprise RPA deployment without lengthy development timeframes

* Examples of healthcare organizations realizing real dollar savings from intelligent automation

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97. Get Ready for Data-Savvy Digital Workers Jul 14, 2021

From Data to Insights to Actions

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Across all industries, the ability to turn data into information is critical to success. To address this challenge, Alteryx provides a no-code analytics platform for automating and transforming data-driven tasks. Now, in combination with digital workers who can source data for Alteryx and act upon the insights produced by it, the value proposition has been extended even further. Analytics automation and RPA is a match made in heaven! On this podcast, Brad Hairston talks with Melissa Burroughs, Head of Technology Solutions at Alteryx, who explains how Alteryx is bringing insights to life for business users and how Blue Prism digital workers can put those insights into motion.

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Here’s what we talked with Melissa about:

* What analytic process automation involves

* The Alteryx value proposition to the market

* The typical Alteryx user base within a company and how they learn the technology

* How Blue Prism and Alteryx complement each other

* Use case examples involving Alteryx and Blue Prism working together

* Customer success story (Alteryx + Blue Prism)

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96. Meet Your New Digital Expert Jul 07, 2021

Building Digital Experts That Perform Like Human Experts

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Most companies have tried to help customers using FAQs, chatbots or live chat, and in many cases customers find these digital experiences unsatisfactory. To address this, CLEVVA offers every customer a digital expert at their fingertips, one capable of resolving their query, issue or complaint in context, and without the need to bring a human in the loop or ask them to read and solve it themselves. On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.

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Here’s what we talked with Ryan about:

* How the CLEVVA front office digital expert functions

* How CLEVVA digital experts work with chatbots

* How CLEVVA front office digital experts are built

* The advanced capabilities CLEVVA utilizes

* Benefits realized from front office digital experts

* Industry penetration by CLEVVA

* How CLEVVA and Blue Prism are partnering

* An example of CLEVVA and Blue Prism combining to solve a customer pain point

* What the future looks like for CLEVVA digital experts

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95. Bridging the Gap Between Humans and Machines With NLP Jul 02, 2021

Understanding Business Conversations at Scale

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All organizations engage in thousands of business conversations each day. Whether they are simple or complex, each of them can be interpreted and acted upon. But how do you make sense of them in aggregate and accurately gauge what your stakeholders, your investors, your customers, and your employees are saying? On this podcast, Brad Hairston talks with Dr. Ed Challis, CEO and Co-Founder of re:infer, who explains how companies are using natural language processing to efficiently and effectively interpret and act upon the myriad of business conversations taking place on an ongoing basis and also leverage the learnings from these interactions at a macro level.

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Here’s what we talked with Ed about:

* How re:infer functions as a communications intelligence platform

* What makes business communications so complex

* The communication channels interpreted by re:infer

* How re:infer’s natural language processing capability works

* Key benefits companies realize from natural language processing

* Why natural language processing is a key component of digital transformation

* Relevancy of re:infer across industries

* How Blue Prism and re:infer complement each other

* The future of natural language processing

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94. Why Companies are Struggling to Implement AI at Scale Jun 22, 2021

Advancing the AI Agenda

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Organizations everywhere are piloting or experimenting with AI, but the large-scale implementations are far and few between. The ability to overcome this hurdle will be vital to success in the digital economy where AI will increasingly play a role in mission-critical business processes. On this podcast, Brad Hairston talks with Tom Davenport, a world-renowned author, speaker, advisor, and expert on AI, who explains why companies are struggling to implement AI solutions at scale and how they can solve this going forward.

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Here’s what we talked with Tom about:

* The pace of adoption of AI

* The ROAI™ Institute and what it aims to achieve

* The primary reasons companies have had difficulty implementing AI at scale

* How companies can get out of “pilot mode” and implement AI at scale

* The impact of bias on AI’s progress and adoption

* How robotic process automation has helped introduce AI to companies

* The validity of a future shortfall in the computer and mathematics jobs necessary for AI

* How quantum computing will affect AI

* Where AI will make the biggest impact in the short-term and long-term

* Advice on AI and other emerging technologies for those entering the job force in the coming years

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93. Automation Is Not the End Game of RPA Jun 03, 2021

Unlocking the Value of a Digital Labor Source

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All too often, emerging technology fails to transform an organization because it is not fully understood and/or fully applied. This definitely applies to Robotic Process Automation, as many companies miss the overall value proposition of a digital workforce. On this podcast, Brad Hairston talks with Gary Smith, a sales strategy leader and longtime RPA practitioner at Blue Prism, who sheds light on the core misperception about RPA and how we can correct it.

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Here’s what we talked with Gary about:

* The biggest myth about RPA and why it’s so problematic

* The shortcomings of human labor that digital labor can mitigate

* What is keeping most companies from viewing the digital workforce as an alternative labor source

* How the pandemic changed perceptions about RPA

* Major challenges/crises companies are facing where digital labor could make a difference

* How to fully debunk the myth that RPA is all about automation

* Examples of companies committed to transforming the division of labor within their organizations

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92. The Future of Jobs in the Era of AI May 25, 2021

Preparing Well for the Evolution of Work

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As the pace of change in the digital economy continues to accelerate, organizations in both the public and private sectors are eagerly trying to assess the impacts of emerging technology on their workforces. BCG recently co-authored a report with Faethm titled "The Future of Jobs in the Era of AI" that offers some interesting projections about what the future may hold. On this podcast, Brad Hairston talks with Miguel Carrasco, Managing Director and Senior Partner at BCG, who explains the report's findings and recommendations.

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Here’s what we talked with Miguel about:

* Key learnings about workforce supply and demand in the years to come

* The impact of automation and AI impact jobs on both blue collar and white collar jobs

* New jobs that will surface in the coming years to offset job reductions

* Where the biggest job shortfalls are projected to be in 2030

* Where the demand for talent will be most pronounced in 2030

* What country leaders, companies and individuals can do to prepare well for the evolution of work

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91. The Transformative Potential of Automation on Financial Services May 20, 2021

Building the Future Operating Model for Financial Services

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In this episode, we discuss the findings from our global financial services survey and what it means for the industry.

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Here’s what we talked with Jovana and Ian about:

* The emerging role of intelligent automation within financial services

* Changing the banking culture to access the transformative potential of automation

* Taking an enterprise-wide approach to execution

* New skills for a new sector

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90. Reimagining US Federal Work for the Post-Pandemic World May 17, 2021

How to Kickstart Change at the Federal Level

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As it did with the private sector, the pandemic has raised the level of urgency around many systemic issues within the public sector. McKinsey & Company recently published a white paper to express their observations and recommendations on this topic. On this podcast, Brad Hairston talks with David Ware, a partner at McKinsey and contributor to the white paper, who explains how the federal government can reimagine work and drive significant needed change in the near-term.

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Here’s what we talked with David about:

* The biggest federal government issues exposed during the pandemic

* What areas require the most in the near-term

* How the federal government should address the remote work topic

* Where and how major changes in the technical infrastructure of the federal government will occur

* The potential savings from automation at the federal level

* Where the government should focus their automation efforts

* The outlook for real-estate changes across the federal government

* How leaders can increase the chance of success in reimagining work

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89. The Role of HR in Managing Human and Digital Resources May 13, 2021

The role of the HR team has always been about "humans" - it's in the title. But as organizations begin adopting a more flexible resourcing pool that includes human and digital workers, how will the HR function adapt to these changes to help accelerate digital transformation in the organization as a whole? Michael Marchuk talked with Blue Prism's Connie Poshala and Phil Ormond about the exciting changes that emphasize the people while exploring the options to extend the resource options to include digital workers.

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Here’s what we talked with Connie and Phil about:

* What opportunities are driving automation in HR

* How HR leaders can be guiding executives to greater efficiencies through automation

* How people become more valuable to the organization as automation increases

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88. Embracing Citizen Developers at Emerson May 06, 2021

Citizen-Led Automation at its Best

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In the world of RPA, citizen developers create new business solutions using no-code development and runtime environments sanctioned by corporate IT. Often, these individuals are impassioned business users looking to overcome obstacles or increase efficiencies who are able to build automations without any prior coding experience. On this podcast, Brad Hairston talks with Paul Ferguson, VP Finance Shared Services at Emerson, who explains how the citizen developer model has significantly impacted the adoption and benefits of intelligent automation at his global company.

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Here’s what we talked with Paul about:

* The automation journey at Emerson

* The importance of the citizen developer model to Emerson in RPA

* How Emerson built momentum around citizen development

* How Emerson's operating model supports citizen development

* How to ensure proper governance in a citizen developer model

* Keys to success with citizen-led intelligent automation

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87. #ChooseToChallenge Empower Hour Apr 23, 2021

An Empowering Take on Diversity

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In this episode, we share the Empower Hour session hosted by Women in RPA (WIRPA).

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Xina Seaton was recently joined by three amazing professionals who choose to challenge traditional thinking on diversity. Each panelist brought a unique perspective to the conversation. Collectively they delved into being a woman in leadership in a “male dominated” arena, as well being a male in leadership in a “female dominated” arena.

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Turns out, whether you are a man or woman, the true challenges creep in when you’re “the only”.

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Listen in on our panel:

* Nikki North of Thames Water shares her early experiences as an early customer shaping RPA

* David Lerma of Blue Prism opens up about imposter syndrome

* Bindi Basan of Blue Prism shares her secrets on how to be courageous and speak first so others will follow

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86. Tackling Fraud with AI-enabled Digital Workers Apr 16, 2021

How do we stem the rising tide of fraud?

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Fraud has consistently increased year after year, and the pandemic has only made the situation worse. Organizations in industries most affected by fraud have realized that the combination of manpower and systems to mitigate this problem can only go so far.

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On this episode, Brad Hairston talks with James Duez, CEO and co-founder of Rainbird Technologies, who explains how intelligent automation is helping companies address fraud much more effectively.

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Here’s what we talked with James about:

* Which types of fraudulent behavior have seen an increase

* What the fraud investigation process looks like in most companies today

* How employees and customers are impacted by fraud

* How current technology comes up short in the battle against fraud

* How Rainbird deals with new fraudulent schemes that arise frequently

* How Blue Prism and Rainbird combine to provide a more end-to-end intelligent automation solution against fraud

* How intelligent automation affects the compliance function

* What fraud investigation will look like in the future

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85. Digital Transformation Using Zero-based Design Apr 07, 2021

Unlocking Enterprise Efficiencies by Rethinking Work

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Startups often have an advantage against industry incumbents. They are able to think differently about the outcomes they're trying to achieve and start with a fresh look on how they can create value.

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The zero-based design principles that partners Rohit Panikkar and Sai Tunuguntla describe in this episode will show how established organizations can take this fresh-look approach and develop impactful ways of reimagining work just like a startup. You'll be inspired to start the zero-based design journey after hearing how the experts describe its transformational value!

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Here’s what we talked with Rohit and Sai about:

* How zero-based design fundamentals really work

* How culture changes in a zero-based design organization

* What established organizations can do right now to start their zero-based design transformation

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84. Going Bionic with BCG Apr 01, 2021

Understanding BCG's Bionic Company Framework

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In this episode, Michael Marchuk talks with Abhi Kodey, Managing Director and Partner with Boston Consulting Group (BCG), about BCG's Bionic Company framework that describes how companies in multiple industries are combining the strengths of humans and technology to create more adaptive and resilient organizations. Using this framework, companies are building successful and far-reaching digital transformations to reposition their competitive capabilities for a bionic future.

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While many of the elements of bionic companies are well known, such as artificial intelligence, digital talent, and platform-based software and services, the formula for putting them all together is neither immediately evident nor easy to implement. Abhi explains these concepts and puts it all together in this podcast.

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Here’s what we talked with Abhi about:

*The impact on people and the organization when building a bionic company

*How business outcomes shape the direction of digital transformation

*Why intelligent automation is an important part of the bionic company

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83. How Intelligent Automation and Drones Can Assist in the Rollout of 5G Mar 24, 2021

Learn how three exciting technologies intersect to drive the Telecom business forward

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What are the challenges and complexities of rolling out 5G? How is drone technology working along side Intelligent Automation and a digital workforce to address these challenges?

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In this episode, Bill Rubino, Sr. Director of Telco Industry Marketing at Blue Prism speaks with James Harrison, Founder and CEO of Inspection2, and Martin Stevenson, EMEA Head of Telecommunications at Blue Prism about the rollout of 5G, where it stands today and where it's going.

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Here’s what we talked with James and Martin about:

* The challenges that telcos are facing

* How a digital twin of cell towers can yield cost savings and revenue potential for telcos

* The importance of Intelligent Automation in the rollout of 5G

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82. Intelligent Automation as a Core Competency Mar 23, 2021

It's a Capability, Not a Tool

Many companies have had early success with intelligent automation but then failed to scale their digital workforce capability across business functions and LOB’s. These companies struggle to capitalize on the opportunity to grow the benefits received from their automation investment as they automate more and more business processes.

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On this episode, Brad Hairston talks with Kevin Smilie, Managing Director at the global advisory Alvarez & Marsal, who explains how companies can avoid this intelligent automation stalemate and make utilization of the digital workforce part of their DNA.

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Here’s what we talked with Kevin about:

* The current trend in intelligent automation adoption and expansion

* Root causes of organizations failing to scale their intelligent automation solution across the enterprise

* The impact of the Center of Excellence on intelligent automation adoption and expansion

* Keys to reversing the stalemate in intelligent automation and changing the way it is viewed/utilized

* How a company effectively makes intelligent automation a core competency

* What re-skilling and up-skilling human workers entails

* The importance of managing change well at the leadership level

* Behaviors that hinder leaders from taking risks

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81. Common RPA Mistakes in Retail Mar 17, 2021

As retailers prepare for the new era of ‘never normal’, many are accelerating the transformation of their operating models and resourcing in order to stay competitive. A cornerstone of many of these programs is RPA and Intelligent automation, but as organizations expand their plans – how can they avoid common mistakes that stall or derail these projects?

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On this episode, Blue Prism’s Peter Conquest talks to Alec Sutherland about his time heading up intelligent automation programs at consultancies, vendors and British Retailer, John Lewis Partnership, and how he avoided common mistakes when deploying RPA and intelligent automation. Alec, who now is a Director of Customer Success at Blue Prism, shares detailed insight into how he ran automation programs and gives helpful advice for organizations accelerating their transformation programs.

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In this episode you’ll find out:

* The potential pitfalls that occur in automation programs and how to overcome them

* Common mistakes RPA mistakes in retail

* Why it’s important to take a strategic view of automation planning

* How retailers are accelerating transformation programs

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80. Moving Rapidly Toward Autonomous Automation Mar 12, 2021

Robotic Process Automation has quickly evolved into the era of Intelligent Automation, where digital workers are augmented with intelligent skills powered by AI services to enable the automation of business processes with increasing complexity. The excitement in what lies ahead for RPA is building.

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On this episode, Brad Hairston talks with Dr. Lou Bachenheimer, Solution Architecture Team Lead at Blue Prism, who explains what Autonomous Automation is all about.

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Here’s what we talked with Lou about:

* The era of Intelligent Automation and the pace at which companies are embracing AI skills

* What the next phase in the evolution of RPA, Autonomous Automation, entails

* What the end-to-end automation lifecycle looks like in a world of Autonomous Automation

* What self-healing robots and self-learning robots are all about

* Why Autonomous Automation is important/necessary

* Blue Prism’s approach to enabling Autonomous Automation

* Why Blue Prism has chosen a best-of-breed versus build-it-yourself approach for Autonomous Automation

* Why reimagining/redesigning work matters so much in the migration to Autonomous Automation

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79. Introducing Transform Now Mar 04, 2021

Why We're Rebranding our Podcast

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The pandemic and other global events have made Digital Transformation a priority for all organizations regardless of geography or industry. In the midst of this strategic shift, the importance of an intelligent digital workforce to enable and sustain transformation is greater than ever. Company leaders are eager to learn from experts and others who are one step ahead of them.

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On this episode, Blue Prism’s Michael Marchuk and Brad Hairston explain why the podcast rebrand is taking place and what to expect with our newly branded Transform Now podcast going forward.

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

78. Delivering Change While Staying Constant Feb 26, 2021

The world is changing at an exponential rate. But change itself — its science and psychology — remains a mystery to many people. If we intend to lead change, however, we have to understand its complexities.

On this episode of Generation Digital Workforce, we learn from Kerry Waters, a senior change leader with more than 15 years of experience delivering transformational change within financial services.

Kerry discusses:

A three-part framework to manage change effectively
The science and art of holistic decisioning (using head and heart)
What three key responses you can get when delivering change

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or wherever you listen to podcasts.

77. A Best-of-Breed Approach to Intelligent Automation Feb 23, 2021

An Age-old Debate Enters the Automation Space

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In the world of software, the “Best-of-Breed” versus “Best-in-Suite” debate has raged on for years across most technology solution categories. Intelligent automation has now entered the fray, as larger technology companies have started attempting to add RPA capabilities through acquisition and some RPA players have started attempting to build out their own intelligent skills / cognitive services.

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On this episode, Blue Prism’s Brad Hairston talks with Pete Koltis, a Managing Director from the global advisory Alvarez & Marsal, who explains why it is important for companies to carefully consider the way they build out their intelligent automation footprint and what lessons can be applied from other technologies that have gone through this debate.

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Here’s what we talked with Pete about:

* The way companies buy technology solutions and how this has changed over time

* Reasons why companies utilize a Best-of-Breed approach

* Challenges associated with a Best-of-Breed approach that must be managed carefully

* The impact of a Best-of-Breed approach on risk mitigation

* How a Best-of-Breed approach can improve/streamline the end-to-end automation cycle

* Some best practices for utilizing a Best-of-Breed approach to optimize intelligent automation

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To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.

76. Enterprise Automation at Eversource Feb 17, 2021

In this episode, Rockie Solomon from Eversource shares her journey to create an enterprise automation program that not only delivers significant business benefits, but also engages employees to build strong adoption of the automation program.

Here’s what we talked with Rockie about:

Why governance is so critical when developing an enterprise-grade automation program
How Eversource generated $14M in annual benefits using Blue Prism enterprise automation
Why employee engagement accelerated the automation program

Related content you may enjoy:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.

75. How Revenue Cycle Management Can (Finally) Enter the Digital Era Feb 09, 2021

In the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management.

On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management.

Here’s what we talked with Bruce about:

What revenue cycle management involves and its importance to the healthcare industry
The central business issue with revenue cycle management
What is creating collection challenges for healthcare organizations
Examples of specific processes within revenue cycle management that are great candidates for automation
Where AI and other more cognitive technologies can be impactful in revenue cycle management
How the pandemic is affecting revenue cycle management and cash flows
The pace of intelligent automation adoption among healthcare providers
How healthcare organizations that have not begun the intelligent automation journey can get started
The future of revenue cycle management 5-10 years down the road

Related content you may enjoy:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.

74. Skill Building in the Era of Digital Transformation Feb 04, 2021

Digital transformation can be revolutionary for companies but may be disruptive to their employees who aren't prepared. In this episode, Michael Marchuk talks with Mark Herschberg, author of the Career Toolkit book, about how employees can strengthen their skills to prepare for digital transformation.

Here’s what we talked with Mark about:

How employees can be preparing for the changes ahead in their organization and industry
What skills will be most desired in organizations that are going through digital transformation
Where to find resources to help you with your journey inside your own company.

Related Resources:

https://www.thecareertoolkitbook.com/

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.

73. What Role Does AI and Automation Play in the New Model of Hyper-accelerated Transformation? Jan 26, 2021

In the wake of Covid-19's accelerated digital economy, some companies were prepared. Many were not. For those companies whose operating vulnerabilities have been exposed, they're working hard to catch up. But they're finding that they're now aiming at a moving target.

On this episode, Michael Marchuk talks with Al Naqvi, CEO of American Institute for Artificial Intelligence about how AI is transforming our economy. Hear from this master of AI about how companies are transitioning to the next era of AI economy.

Here’s what we talked with Al about:

How executives can improve the effectiveness of adopting AI
Understanding how data created through operations can be leveraged by AI
How AI can provide a competitive advantage

Related content you may enjoy:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or where ever you listen to podcasts.

72. Saving the Day: Automating SBA PPP Loans to Support the Economy Jan 20, 2021

Building a solution to help small businesses is a noble cause, but to be able to help tens of thousands of businesses supporting hundreds of thousands of workers is amazing.

On this episode, Michael Marchuk talks with Pawan Jadhav, founder and CEO of Lateetud, about how they built a solution to support banks both originating and forgiving Small Business Administration (SBA) Paycheck Protection Program (PPP) loans using highly efficient digital workers to help expedite the funding that so many small businesses desperately needed to stay afloat during a pandemic.

Here’s what we talked with Pawan about:

How the inefficiencies in processing loans affected banks and their clients looking for PPP loans.
Why building a solution with digital workers was the best way to handle the loan origination and forgiveness processing.
What banks needed to do after crashing the SBA lending application site.
Where banks should start when considering automation program.

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

71. The Automation Autobahn: Beyond RPA with Intelligent Automation Jan 15, 2021

The global transformation to a digital infrastructure and digital business model has been accelerated due to the pandemic and will progress even further in 2021 and beyond. So, what’s next for intelligent automation?
In this webinar, Eveline Oehrlich, Research Director at Research In Action is joined by Colin Redbond, Senior Vice President of Emerging Technologies at Blue Prism to talk about the next innovations in intelligent automation and explore how transformation is happening @speed on the automation autobahn.
Get insights into:
• The reality and challenges of adopting intelligent automation for the new ways of working
• The future of intelligent automation and innovation

70. The Future of Business: C-Suite Planning for the World of 2030 Jan 08, 2021

C-Suite executives are under continuous pressure to reduce cost, time and risk in their processes while increasing stakeholder (customer, employee, supplier, etc.) satisfaction. On this episode, Blue Prism’s Brad Hairston talks with Ted Shelton, Expert Partner, Automation & Digital Innovation at Bain & Company, who talks about how executives can re-shape their companies to accomplish these goals through business process redesign and the utilization of a hybrid workforce.

Here’s what we discussed with Ted:

* What C-Suite executives are facing today that is influencing how they define their 5-10 year plans

* Work that will be redesigned to embrace a hybrid workforce

* The importance of embracing AI

* The implementation of intelligent automation compared to traditional IT approaches

* How executives should view intelligent automation

* Measuring the automation journey

* One example of a business function that will dramatically change due to technology innovation and automation

* How leadership teams should deal with the job impacts resulting from transformation

* Call to action for the C-Suite – How to prepare for the future of work

69. Digital Transformation and the Agile Company Jan 07, 2021

Michael Marchuk speaks with Jeff Wald, co-founder of WorkMarket – an ADP Company, and author of the book “The End of Jobs: The Rise of On-Demand Workers and Agile Corporations” about how companies will be looking at the way they source labor as the way we work changes. Jeff’s point of view on work and the way that we see our jobs will have to change as companies become more agile in the way they operate their business.

Here’s what we talked with Jeff about:
* How the 4^th Industrial Revolution is so much different than the first three

* Trends that are driving the changes in the future of work

* How people can adapt to these new roles in the workplace

* How executives should be planning for this 4^th Industrial revolution and building a more agile company

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

68. Scaling Intelligent Automation with Confidence in 2021 Dec 09, 2020

In this podcast, we spoke with two of our Customer Success Directors at Blue Prism, Emily Bristow and David Ormston - two people who live and breathe helping customers make intelligent automation transformational. They share their insights on how customers have responded to the challenges of COVID-19 and how they have ripped up the rule books using automation. We also peek into 2021 and discuss the new mindset we can take all forward as a changed world is gradually returned to us in 2021.

67. The Coming Digital Renaissance Dec 09, 2020

In this episode, Michael Marchuk discusses with PhD Daniel Araya the impact of automation on our society and the changes that are necessary to embrace the innovation ahead. Much as the rise of merchant capitalism in the 14th century buoyed the Italian Renaissance, we should see the social and financial wealth generated by a data-driven economy.

Here’s what we talked with Daniel about:

* The role of an automated corporate entity in this new digital Renaissance

* Employee skills that will be needed in the coming transition

* How government plays a role in the societal changes that accompany a digital transformation

* How education may change to reflect the new ways of work

66. Transforming Life Sciences Through Intelligent Automation Dec 08, 2020

The life sciences industry is front and center right now as the race to a COVID-19 vaccine continues. As these organizations strive to be more agile and efficient while also adhering to strict regulatory requirements, the need for intelligent automation is more pressing than ever. On this episode, Blue Prism’s Brad Hairston talks with Fabrice Roche of Sia Partners and Duff Glaser of Blue Prism about how life sciences companies are reinventing themselves in the digital era.

Here’s what we talked with Fabrice and Duff about:

* The unique aspects of the life sciences industry that must be factored into any solution or new technology utilized

* The pace of intelligent automation adoption in life sciences and how that is changing

* Intelligent automation use cases in life sciences

* The “lab to life” approach to the automation journey

* How the pandemic has impacted companies in the life sciences industry

* One example of Blue Prism’s COVID-19 Response Program that has impacted life sciences

* How life sciences companies can begin the digital transformation journey

65. Landing Your Dream Job in IA: Session 3 Dec 02, 2020

Intelligent Automation (IA) is attracting talented people from various backgrounds and experiences. Understanding how others moved into this sector from other roles, companies, and industries can help identify opportunities and approaches to find your next great role.

On this episode of Generation Digital Workforce, our panel of women from the IA sector talk about how others got into the industry and what techniques and elements were useful to them.

The panel discusses:

* What areas key talent came from prior to entering IA

* What many IA professionals originally trained for

* What experiences or accomplishments panelists were looking for when they entered the sector

* How the sector has developed since they joined

* How they used their experiences and aspirations to connect to their next role and successfully develop the next stage of their careers

64. How Schneider Electric Became a Tech Company Nov 24, 2020

In this episode of the podcast, we're joined by Abha Dogra, chief product officer, digital products, at Schneider Digital. She leads 5 product lines, but Enterprise Intelligent Automation is her growth area for 2021.

Abha's goal is to shift the way people think about Schneider so she can attract the best talent to her digital transformation teams.

Abha discusses:

* Schneider's approach to communicating the rollout of its automation program

* Handling culture changes when adding digital workers

* Dealing with increased automation demand

* Boosting the value of intelligent automation with AI, ML, and OCR

* How to figure out which processes are good for automation

* How to identify process candidates within the organization

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.

63. Digital Workers and Data-driven Case Management Nov 17, 2020

KeyMark, Inc. has been a leading intelligent automation provider, delivering capture (OCR), workflow (ECM), case management (DCM), and robotic process automation (RPA) solutions to businesses and government organizations.

In this episode of the podcast, we're joined by Chris Ellenburg, RPA services manager, and Sam Whitten, director of sales-RPA, at Keymark, a value-add reseller of BluePrism.

Sam and Chris discuss:

* How the move to data-driven and digital models impacted human workers

* How digital workers assist or augment a human’s tasks

* A typical use in case management that digital workers can manage

* The value outcomes Keymark delivers to customers by leveraging digital technologies such as BluePrism

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

62. AI for the Masses Nov 17, 2020

AI is no longer a luxury. It is a fundamental capability that is needed to survive in the new economy. Unfortunately, most organizations still treat AI as a specialized technology that only small teams of data scientists can handle.

On this episode, Blue Prism’s Brad Hairston talks with Chris Johannessen of Axis Group about how companies can more effectively benefit from AI across the enterprise.

Here’s what Brad and Chris talked about:

* Why AI is essential to organizations going forward

* Some of the most common applications of AI and how this will change in the future

* Why many AI projects fail to meet expectations

* How the emergence of AI will lead to new skill sets and new types of jobs

* The missing link with AI

* What Blue Prism is doing to make AI services more accessible

* The outlook for industry consolidation in this space

* What companies need to do to begin the intelligent automation journey

Resource mentioned in this episode:

* AI for the Masses White Paper - https://www.blueprism.com/resources/white-papers/ai-for-the-masses/

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61. Digital Transformation in the Telco Industry Nov 17, 2020

The Telco industry is being challenged on many fronts with the global pandemic pushing changes in bandwidth usage from work-at-home employees from clients while managing operations with their own remote employees.

Michael Marchuk discusses with Jerry Hubbard these challenges as well as how the Telco industry is handling the need for digital transformation to manage the demand for services.

Here’s what we talked with Jerry about:

* Trends driving digital transformation in the Telco industry

* Areas within a telecommunications provider business that can leverage a digital workforce

* Unique challenges Telco companies are facing today

* Trends impacting the deployment of the digital workforce inside Telco companies

* How telco companies who are using intelligent automation today deliver impact?

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

60. Commercialize Opportunities in 2021 Through Intelligent Automation Nov 05, 2020

Hyper-automation helps you commercialize new technology.

In this episode of the podcast, we're joined by Paula P. Carneiro and Steve LaValle of WonderBotz. Paula and Steve talk about hyper-automation and how it's creating the need to add a digital course to augment the human workforce you already have.

Steve and Paula discuss:

What you need to think about when implementing hyper-automation

* Recognize it's capability

* It's value exceeds the investment

* Changes the "lens" you look at the work through

* Avoid "if you hate it automate it" and focus on value, not cost savings

Success factors for hyper-automation

* Execution ability

* Benefit realization

* Create demand and provide supply

* Tight communication

* C-suite change in culture

* Collateral benefits

59. How to Recruit and Be Recruited in Intelligent Automation Oct 28, 2020

As a career field, Intelligent Automation offers many roles well suited to women. And yet, women prove selective about the roles they apply to. They can get turned off if the job description proves alienating.

During this webinar Asmaa' Sayed, Robin Coats, Matt Juden-Bloomfield, and Cari Williams share tips to make job postings more inclusive along with strategies to recognize and drive diversity in your organization. Plus, they explore how to get more women past the job posting and into the candidate pipeline.

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.

58. The Imperatives of Automation Success Oct 22, 2020

Intelligent automation is pervasive in today’s business environment, and organizations are looking to increase the probability that they will get the value they expect from their investment in automation.

On this episode, Blue Prism’s Brad Hairston talks with Rob Whiteman and Rohit Panikkar of McKinsey & Company who reveal their key learnings from McKinsey’s 2nd annual global survey on automation success.

Here’s what we talked with Rob and Rohit about:

* Market trends in the use of automation

* Industry segments that have been slower to adopt automation

* Automation technologies that companies are utilizing the most

* The success rate of automation programs and how this is trending compared to last year

* Key imperatives for automation success

* How smaller companies are faring in the automation arena compared to larger companies

* New automation trends that have surfaced during the pandemic

57. A Balancing Act: Excelling at Intelligent Automation Oct 20, 2020

Technology will not solve your problem. It will only do what you tell it to do.

To solve your problem you have to tell the technology the right things to do. And to do that, you have to go back to your fundamentals — people and processes.

In this episode of the podcast, we're joined by Fauzia Khan, senior vice president of intelligent automation at INVOKE, a boutique consulting firm that helps companies define their digital transformation strategy. Fauzia talks more about the challenges of intelligent automation's three-legged balancing act.

Fauzia discusses:

* Why only a few businesses excel at intelligent automation

* How companies can identify whether their problem lies with people, processes, or technology

* How an enterprise can overcome their organizational problems to excel with their digital workforce

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.

56. Cyborg Enterprise: The Future of Automation Oct 13, 2020

Welcome to 2025, where the most successful global enterprises have seamlessly augmented human workers with digital workers. Where robot workers can make judgement, learn from mistakes, and create value just like humans.

Welcome to the age of the cyborg enterprise.

In this episode of the podcast, Dr. Kam Star, product manager of emerging technologies at Blue Prism, joins us to talk more about the future of automation as viewed through the lens of the cyborg enterprise.

Kam discusses:

* What the cyborg enterprise is

* AutoML — a new step in machine learning

* The roles humans will play inside a cyborg enterprise and how you can get ready for them

Resources mentioned in this episode:

Homo Deus: A Brief History of Tomorrow

Intelligent Automation 2025 – The Cyborg Enterprise

55. Landing Your Dream Job: Booming Career Opportunities in Intelligent Automation Oct 06, 2020

Curious about where a career in intelligent automation (IA) could take you? Wondering what skills you might need to take on a role?

In our inaugural webinar, we talk more about the booming career opportunities in IA. An exclusive panel of women in RPA share their experiences and provide advice on joining the industry.

The panel includes: Daryn Edgar, WorkFusion, Elisa Lengler, Natura, Elizabeth Ajayi, PwC and Sophie Rawlins, Blue Prism.

These women discuss:

* How technical you really have to be for a role in IA

* The top 5 roles [for women] in an Intelligent Automation COE

* What skill sets are needed for a successful career

* What training can help you prepare

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.

54. How People Work: A Look Back at 30 Years of Workforce Development Sep 29, 2020

Back in 1992, Peter Drucker, the legendary management expert, wrote about "the rise of the knowledge worker." Since then, trends already in place have accelerated faster than anyone could have expected.

In this episode of Generation Digital Workforce, we talk with Rick Wartzman, Head of the KH Moon Center for a Functioning Society at the Drucker Institute, about how automation has impacted the knowledge worker since the mid-1900s.

Specifically, Rick talks about:

* Trends in knowledge work over the past 20-30 years

* The relationship between knowledge workers and digital transformation

* How automation will impact knowledge workers in the future

Resources Mentioned on the Show

* Better-educated, higher-paid workers will be ‘most affected’ by AI, per new study

* What Peter Drucker Knew About 2020

* What Peter Drucker Had to Say About Automation

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.

53. Planning and Realizing Intelligent Automation ROI with Blue Prism and Shibumi Sep 26, 2020

Driving value with an automation program can be a challenge to track and manage. Eric Maloney discusses with Ken Pellegrino how Shibumi can unlock the value and accelerate your journey to hyperautomation with a purpose built CoE management solution while providing program leadership with dashboards to help maximize the ROI from your automation program.

Here’s what we talked with Ken about:

* Tracking the value of the automation program

* Enabling the automation journey by focusing on outcomes

* Supporting the scaling of a COE by leveraging a dashboard of processes and ROI

* Prioritizing and managing the backlog of processes

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

52. Scaling and Sustaining a Business Model with RPA Sep 22, 2020

As an owner of RPA, how do you look beyond deploying a few processes to actually scale and sustain your own business model versus handing over the keys to somebody else?

In this episode of Generation Digital Workforce, we talk with John Ford, VP, North America at Robiquity, about scaling and sustaining a business model with RPA.

Specifically, John talks about:

* Trends impacting the deployment of the digital workforce

* How digital workers impact sales and marketing

* What types of value businesses are deriving through their digital workforce

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

51. Uncovering Automation Opportunities Across the Organization Sep 21, 2020

What should I automate?

This question is asked frequently by organizations new to intelligent automation as well as by those who have begun their automation journey but don’t know where to go next.

On this episode, Blue Prism’s Brad Hairston talks with Jon “Jet” Theuerkauf, Blue Prism’s Chief Customer Officer (CCO), who provides his perspective on how to address the “what” question based on his transformation leadership experience in the financial services industry and his time as CCO of Blue Prism.

Here’s what we discussed with Jet:

Why the “What should I automate?” question is asked so often
The role of the Center of Excellence (CoE) and others in sustaining automation momentum and finding new automation opportunities
Why understanding the “art of the possible” in intelligent automation is critical
Some proven methods in uncovering automation opportunities
What “digital first” truly looks like
What important skill set is often missing in the CoE

Be sure to subscribe so you never miss an episode!

50. Rethinking Regional Banking Digital Transformation Sep 17, 2020

Regional banks have the same regulatory challenges as larger banks, but with far fewer resources to support them.

In this episode, Michael Marchuk talks with Marty Pavlik from Doculabs about how regional banks can approach their digital transformation agendas in a new way and accelerate the adoption of a digital workforce.

Here’s what we talked with Marty about:

Sourcing alternatives to address the skilled labor shortages facing regional banks

How the COVID crisis has affected digital transformation programs

Holistically reviewing the impacts of new technologies like RPA and AI

How regional banks can start integrating a digital workforce

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

49. Human-Digital Collaboration Sep 15, 2020

RPA is all about automation, and most digital workers are great at automated tasks. If you want to get into something more interesting and more valuable, however, let's talk about machine learning.

You could train a digital worker to have a bit of machine learning in it. Over time, your worker would learn to understand information, not just repeat tasks. Eventually, it could communicate its opinion to a human being and then learn from that human's opinion.

That puts digital and human workers in a closer relationship than ever.

In this episode of Generation Digital Workforce, we talk with Eric Tyree, Head of AI and Research at Blue Prism, Eric discusses human-digital interaction.

Specifically, Eric talks about:

* How AI can tangibly benefit RPA

* The ways AI can support commerce, not just technology

* ...And what Eric believes the future of work looks like

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

48. Leveraging AI to Accelerate the Evolution of Work Sep 11, 2020

Faethm’s AI and SaaS platform delivers data and insights that describe the impact of the Fourth Industrial Revolution in every industry in 152 countries and on 2 billion people. As a Technology Alliance Program partner of Blue Prism, Faethm uncovers data-driven insights on a client’s workforce to support the case for process-automation driven digital transformation.

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On this episode, Blue Prism’s Brad Hairston talks with Michael Priddis, the CEO of Faethm, who explains exactly how his solution is helping organizations achieve more rapid digital transformation in this time of uncertainty.

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Here’s what we discussed with Michael:

* Faethm solution overview – how it works and what data it sources from the customer

* The mechanics of scenario planning with customers to quantify the impact of emerging technologies

* Faethm’s impact on C-suite decision making

* Market response to Faethm overall and by geography/industry

* How COVID-19 has changed the way that Faethm is being used by organizations

* The synergy between Faethm and Blue Prism

* Why the “Future of Work” expression is problematic

* A call to action for organizational leaders in the near-term

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47. The Era of Digital Shared Services Sep 10, 2020

The shared services concept has been around for a very long time, but advances in intelligent automation and the realities of the pandemic are currently driving significant change in this area.

On this episode, Blue Prism’s Brad Hairston talks with Cody Chenault from Alvarez & Marsal’s CFO Services practice who explains how and why it is the appropriate time for companies to re-shape their approach toward shared services.

Here’s what we discussed with Cody:

How the shared service concept has evolved
Learnings about shared services and the WFH model during the pandemic
Where more digitization of activities within shared service centers is expected to occur
What shared services activities will likely remain in the hands of human labor
How a global CPG distribution company successfully modified their operating model and shared service operation
Anticipated trends in outsourcing
What the shared service center of the future will look like and recommended steps in that direction

46. Critical Success Factors When Building an RPA Program Sep 08, 2020

When building an RPA program, it is not enough to go out to the market and find people, you also have to train and mentor them. It's also not enough just to have great resources, you also need to have a fantastic model for them to operate in. It's not easy.

How can you successfully onboard a digital workforce?

In this episode of Generation Digital Workforce, we talk about that with Shaun Dawson, Chief Executive Officer at Robiquity. Together, we discuss more detail about topics such as:

* Data discipline

* Building an automation pipeline

* Change management

* Structuring to scale quickly

* Recruiting the right talent

* The difference between hyper automation and intelligent automation

Resources shared on this episode:

How to Think About Intelligent Process Automation – Filling the IT Transformation Gap

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

45. Workflow + RPA = The Perfect Marriage Sep 01, 2020

On this episode of Generation Digital Workforce, Ed Gower, Solution Consultant Leader at Bizagi, Mark Shivers, Founder and CEO at Ignite IPA, and Matt Parsons, Practice Director at Blue Prism, talk about our robotic operating model and executive support for intelligent process automation.

Here is what Ed, Mark, and Matt discuss:

* Getting the IA journey right isn’t about starting with AI or ML but on starting with a strong workflow + RPA foundation

* Achieving more value, easier: neither workflow or RPA alone will get you 100% of the value

* Classic chicken-and-egg scenario: workflow then RPA, or RPA then workflow | PROS and CONS of each approach

* What does RPA mean to a workflow strategy? What does workflow mean for a RPA strategy?

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

44. How Technology Can Help Improve Medicaid Claims Responses Aug 26, 2020

Since the outbreak of COVID 19, countless state and local agencies are bending under mounting pressure to serve their constituents. Most notably, a surge in Medicaid claims has followed a drastic uptick in unemployment across America. States are struggling to keep up with this influx of claims as they try to address backlogs caused by antiquated backend systems. It's a vicious cycle to verify an applicant’s eligibility to meet federal guidelines for claims processing.

There is hope, however. In this episode, Anna Twomey, Senior Solutions Advisor, Americas Healthcare, and Deb Rossi, Sales Director, Public Sector SLED, explore how technology can help break the backlog, improve claims response, and reduce approval time from weeks or months to hours or days.

What we discussed with Anna and Deb:

* Why states are experiencing a surge in Medicaid claims

* The single largest trend in states moving through the new Medicaid challenge

* How technology can help solve the current conundrum and avoid this situation in the future

Resources shared on this episode:

Increasing Efficiency and Accommodating Surges in Work in the Time of COVID-19

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

43. US Cares Act and Digital Workers Aug 18, 2020

Legislation around workforce protection during the pandemic continues to evolve, and more changes are coming in September.

The first impact was felt in processing applications and reacting to customer demands. Humans and digital workers inside banks were processing and activating the loans and forbearance programs. It was a huge undertaking, and it isn't behind us yet.

Five million loan recipients will soon become seven million. So it's time to move from being reactive to being proactive. We need to use data and analytics to drive improved customer service and experience.

In this episode of Generation Digital Workforce, we talk with Richard Olivieri, Vice President, Solutions and Professional Services at Lateetud, and Bruce Mazza, Global VP Technology Alliances / ISVs at Blue Prism. Richard and Bruce discussed the U.S. Cares Act and digital workers.

Resources shared on this episode:

Paycheck Protection Program Deadline Is August 8: Applying, Loan Forgiveness, And The New PPP - Forbes

https://www.forbes.com/sites/brucebrumberg/2020/08/01/paycheck-protection-program-deadline-is-august-8-applying-loan-forgiveness-and-the-new-ppp/#292941857470

Banks Use Software Bots to Process Surge of Pandemic-Related Loans - The Wall Street Journal

https://www.wsj.com/articles/banks-use-software-bots-to-process-surge-of-pandemic-related-loans-11591735728

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42. Is Digital Transformation a Technological Innovation or a Culture Shift? Aug 11, 2020

A lot of us are drawn into technology careers, because it's easier to work with machines than it is to work with humans. But if you want to lead people, you have to meet them face to face, work beside them, and communicate with them. All of that is hard to do digitally.

On this episode of Generation Digital Workforce, we talk with Walt Carter, Chief Digital Officer and CIO with Homestar Financial Corporation, about the culture shift required for digital transformation.

Here is what we discussed with Walt:

* What kicked off digital transformation?

* How will being digital and working remotely will impact our workplaces?

* How do Millennials and Linksters see their role in the workforce and what type of workplace do they expect?

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41. The Making of an Intelligent Virtual Agent Aug 04, 2020

Attended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.

Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.

On this episode of Generation Digital Workforce, Sanjiva Singh, Senior Vice President at [24]7.ai, and Satish Shenoy, Technology Alliance Partner Sales at Blue Prism, discuss creating and using an intelligent customer service agent.

Here's what we talked with Sanjiva and Satish about:

* What's driving disruption inside customer service contact centers

* What’s really happening when users engage with a chatbot

* Are chatbots digital workers?

* What virtual customer service agents will disrupt over the next 24 months

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40. Evolve Your Finance Department with Intelligent Digital Workers Jul 28, 2020

As an industry, RPA has been around for about a decade, but we still only see a few businesses using it. Why is it still so small? Is it too late to jump on board with RPA? And if not, how should businesses get started?

On this episode of Generation Digital Workforce, Paula Carneiro and Amahl Williams of WonderBotz talk about how to evolve your finance department with intelligent digital workers.

Here's what Paula and Amahl discussed:

* Why only a small percentage of businesses are using RPA after a decade
* Have businesses that haven’t started yet missed the boat?
* Where is a good place to start hiring digital workers, and why
* Finance jobs a digital worker could do
* Could your CFO be a digital worker
* How companies can get started using digital workers

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39. The Transformation Imperative Jul 23, 2020

Many companies have struggled to advance their digital transformation, but the level of urgency around this area has increased dramatically as a result of the disruption experienced from COVID-19.

On this episode, Blue Prism’s Brad Hairston talks with Art Barrios and Pete Koltis from Alvarez & Marsal’s Technology Services practice who explain why it is critical to embrace and accelerate the transformation agenda in the near-term.

Here’s what we discussed with Art and Pete:

* The definition of the transformation imperative

* How the pandemic has changed the transformation landscape

* Why transformation is so hard for many companies

* The big picture that some companies are missing

* What companies should do now to accelerate their transformation plans

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38. Scale Faster by Leveraging Others' Dev Work Through Digital Exchange Jul 21, 2020

Want to save $736,800 in development work? Here's how one company did it using Blue Prism's Digital Exchange (DX)...

They downloaded 921 assets from the DX. The typical DX asset will save about 8 hours of work (some save as much as 36 hours!).

8 hours x 921 assets = 7,368 hours of effort saved.

At $100 per hour for a citizen developer, that's $736,800 that this one company saved by using the DX instead of trying to DIY.

In this episode of Generation Digital Workforce, we talk with Paul Nerger and Andrew Campbell, Vice President and Senior Product Marketing Manager respectively of Blue Prism's DX. Paul and Andrew talked about how to scale faster by leveraging others' dev work through the Digital Exchange.

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37. The Culture Key for Digital Transformation Jul 16, 2020

Sustainable digital transformation involves much more than a plan to implement new technology. Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team and the companies employees, but also the customers who interact with the people and digital workers within the organization.

Here’s what we talked with Rob about:

* Building a sustainable digital transformation culture

* The implications for leaders who are driving digital transformation

* Managing digital workers and human workers as part of the broader workforce team

* How to increase the success of a digital transformation program through positive workplace culture

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36. How Intelligent Automation in the Cloud Will Become the New Normal Jul 16, 2020

While the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation.

On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon.

Here’s what we talked with Purna about:

* How the pandemic has made the cloud more “normal” for the enterprise

* The likelihood of companies backsliding to on-prem once the pandemic subsides

* The different ways cloud-based automation can be configured

* The primary reasons companies take interest in cloud-based automation

* How intelligent automation (RPA + intelligent skills) relates to the cloud

* Purna’s experience with building out SaaS offerings, specifically RPA as a service

* Market demand for digital workers sourced through a SaaS model

* How the private equity sector views the cloud

* The outlook for cloud-based consumption of digital workers and AI

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35. Answers to FAQs About RPA Jul 14, 2020

On this eight-minute episode of Generation Digital Workforce, Danny Major, Chief Technology Officer at Blue Prism Cloud, answers frequently asked questions generated by our community of users.

Here are the questions Danny answered:

* What trends are we seeing within the modern workplace?

* What industries are we seeing adopt and embrace new types of technologies and new ways of working?

* What types of processes are organizations wishing to automate?

* Was there ever a year of the chatbot?

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34. Introducing Industrial Revolution 5.0 Jul 08, 2020

We are currently living in the era of Industrial Revolution 4.0 - the Age of Intelligence. However, all signs point to the fact that we’ve reached the precipice of Industrial Revolution 5.0 - Autonomous Automation.

On this episode, two members of Blue Prism’s Advisory Team, Brad Hairston and Eric Maloney, discuss the onset of Autonomous Automation and its implications for enterprise organizations and society at large.

Here’s what Brad discussed with Eric:

* Why it's important to bring forward a point of view on Industrial Revolution 5.0 at this time

* Do we call it “Industrial” or “Technological” revolution?

* A refresher on the four major industrial revolutions that have occurred to date

* Some commonalities across the industrial revolutions

* The overarching goal of all industrial revolutions

* An overview of Industrial Revolution 5.0 – the era of Autonomous Automation

* The current and future drivers for Autonomous Automation

* Where we go from here

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33. Addressing the Challenges with Business Process Outsourcing using a Digital Workforce Jul 01, 2020

Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.

In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.

Here’s what we talked with Fabiano about:

* The impact of COVID-19 on the business process outsourcing industry and the way that firms are looking at their labor mix

* The decisions for bringing back work using onshore and digital labor

* Reviewing the mix of onshore, offshore, and digital workers as we move towards the “next normal”

* How organizations can make the most of this opportunity to implement a digital workforce

* How companies can link automation via the digital workforce to their corporate transformation goals

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32. Building New Assets for the Digital Exchange Jun 30, 2020

What would make it easier to develop automations? How can we apply intelligent automation to improve the life of the RPA developer?

On this episode of Generation Digital Workforce, Eric Wilson, Director of Partner Integrations for Blue Prism's Digital Exchange, discusses what his team is doing to build new assets for the Digital Exchange.

Assets such as Sergei, a digital worker capable of interpreting API documentation and then automatically generating Blue Prism's skills based on that documentation. But Sergei doesn't stop there. He can do so much more.

Here's what else we talked with Eric about:

* Which roles and responsibilities are best suited for digital workers and which ones for humans
* Developing interactivity between teams of human workers and teams of digital workers
* What a digital worker could be doing to help during the COVID-19 pandemic
* Tasks digital workers could be doing 24 months from now that they aren't doing now (this will blow your mind)
* Advice for technologists looking to explore this industry or to get their businesses involved in having a digital workforce

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31. Organizational Planning for a Digital Transformation Jun 25, 2020

As organizations adopt a digital workforce to support automaton, leadership must consider the implications on people over the long term.

In this episode, Michael Marchuk talks with Kathie Topel and Ken Thomas from Protiviti about building plans and metrics that will help the organization communicate to their employees but also assist these employees with accepting the changes and embracing the future of work. Subtle nuances with messaging can affect employees greatly, so it is critical to get the tone right when developing the communications plan.

Here’s what we talked with Kathie and Ken about:

"Top down" thinking when re-designing the organization
Digital transformation as a thought process and a way of working differently
Building out a communications plan that embraces the human side of working
Mastering the messaging when talking with employees about automation

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30. Lessons Learned from Leading Centers of Excellence Jun 23, 2020

During the quarantine situation, our family has been watching all the Marvel movies in chronological order. We just watched The Avengers: Age of Ultron. So the whole robots-coming-to-life thing is very real. It's real at Blue Prism, too, but fortunately, not as scary.

The lesson works, though: When automation becomes fundamental to your business, you have to govern it well. That's why we set up a Center of Excellence.

On this episode of Generation Digital Workforce, Emma Kirby-Kidd, Customer Success Director, and Matt Juden-Bloomfield, Head of RPA at Blue Prism, discuss the lessons they've learned leading a Center of Excellence.

Here's what we talked with Emma and Matt about:

* What is a Center of Excellence?
* The journey Blue Prism has taken and why the Center of Excellence was pivotal
* Advice for setting up and growing a Center of Excellence
* How to take a Center of Excellence to the next level
* Specific cases where the Center of Excellence has benefitted Blue Prism

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29. Automation at Scale: Healthcare Payers Jun 18, 2020

Healthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.

McKinsey’s Prashanth Brahmandam explores a number of these issues and provides some strategic steps that healthcare providers can take to improve their efficiencies while they are recovering from the challenges posed by the global pandemic.

Here’s what we talked with Prashanth about:

* Cost and efficiency pressures facing healthcare payer organizations

* Employee management in the face of an aging workforce nearing retirement

* Automation to support a broad application landscape where efficiencies are often difficult to obtain

* Building a sustainable impact by adopting a digital workforce

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

28. Power, Passion, and Perspective: Women in RPA Jun 16, 2020

You're a woman. You just got an amazing career opportunity in RPA. You're fired up.

Then someone said, "It's just because you were in the right place at the right time."

Don't believe it. You were in the right place at the right time because you put yourself in the right place at the right time. Everything you do on a day-to-day basis in your career and in your personal life is contributing to getting you to a place that's right for you.

In this episode of Generation Digital Workforce, Bindi Basan, Head of Customer Office for Asia Pacific at Blue Prism, discussed being a woman in a large and culturally diverse territory. Bindi has learned to navigate some interesting work situations and thrive in her career.

Here's what we talked with Bindi about:

* Ways to thrive in a culturally diverse environment
* Perspectives on work-life balance in large and complex jobs
* The advantages nervousness brings
* How to ensure your male colleagues see you as competent in both people skills and technical skills

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27. The CFO as Automation Champion Jun 11, 2020

Digital transformation is often associated with the Chief Information Officer and/or Chief Digital Officer roles. However, in many companies, the Chief Financial Officer is often best positioned to sponsor and/or lead digital initiatives, such as automation.

On this episode of Generation Digital Workforce, Blue Prism’s Brad Hairston talks with Michael Ovalles and Mukesh Shah from FTI Consulting’s Office of the CFO Solutions practice, who explain how the CFO is uniquely qualified to drive the automation agenda in the post-pandemic era.

Here’s what we talked with Michael and Mukesh about:

* Where automation ranks as a priority on most corporate agendas these days

* The importance of a strong business case and linkage to KPI improvement in evaluating automation investments

* The role the CFO will play in automation efforts

* What makes the CFO best suited to lead the automation effort at most companies

* Why CFOs often find themselves taking on a role historically associated with the CIO or CDO

* Some examples of CFOs who are leading automation programs

* What will it take for CFOs to be effective as champions for digital transformation during the chaotic days ahead

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

26. Diving Deep Into ROM Jun 09, 2020

On this episode of Generation Digital Workforce, Matt Parsons, Enterprise RPA Practice Director, brings his friend Mark Shivers, Founder and CEO at Ignite IPA. Together, Matt and Mark do a deep dive on the benefits of the Robotic Operating Model.

Mark shares why using the ROM isn't optional and the technical department you'll create for yourself if you don't start out right with the right foundation and model to scale over time.

Here's more of what we talked with Matt and Mark about:

* The need for governance, control, infrastructure, and best practices when planning for automation
* The challenges you face when you consider infrastructure
* Why you need to understand the value of your automation potential
* Knowing your North Star
* Mark's stories from the frontlines of robotics implementation

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25. When Humans *ARE* the Artificial Intelligence Jun 02, 2020

In the 1770s, a Hungarian inventor named Wolfgang von Kempelen developed a machine he called the Mechanical Turk, a mechanical skeleton dressed in traditional Ottoman garb that had the ability to play chess. It was the artificial intelligence of its day.

But the Mechanical Turk had a secret. It used the ultimate neural net — the human brain. There was actually a human chess player hidden inside the contraption. The whole thing was an illusion. What does the Mechanical Turk tell us about RPA and the deployment of AI today?

On this episode of Generation Digital Workforce, Paul Nerger, Vice President of Digital Exchange at Blue Prism, discusses artificial artificial intelligence.

Here's what we talked with Paul about:

* What we can do with a digital worker and AI combined
* What trends impact the deployment of the digital workforce inside companies today
* What types of jobs digital workers will take on in the next 24 months
* What skills our digital counterparts need to continue learning for us to get there

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24. Perspectives on RPA from the Identity Management Side of the Coin May 26, 2020

Human beings have roles beyond their activities. They need performance reviews and access to buildings, for instance. They have careers. Humans have a complex identity. What about robots?

Robots are created and destroyed far more quickly and far more simply than an individual's employment is created and destroyed. Which leads to questions: How is this entity being created? How is it achieving what it's been created to achieve? And what do we do with it when it no longer achieves what it's supposed to?

On this episode of Generation Digital Workforce, Alan Radford, Regional CTO at One Identity, discusses his perspective on RPA from the identity management side of the coin.

Here's what we talked with Alan about:

* What is RPA and how identity management customers leverage it

* The lifespan of a digital worker

* The three key pillars to an identity access governance program

* Mitigating risk in a virtual world

* Future developments as digital workforces become more ubiquitous across enterprises

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23. Utilizing the Digital Workforce as a Cost Reduction Lever Post COVID-19 May 22, 2020

As the economy begins to kick back into gear, businesses will feel the impacts of the pandemic for some time. On this episode, Blue Prism’s Brad Hairston talks with Moshé Dickerman, an expert principal within Bain & Company’s automation center of excellence, who explains how companies across all industries will be utilizing the digital workforce as a cost reduction lever post COVID-19.

Here’s what we talked with Moshé about:

* Where companies will be focused as they emerge from the COVID-19 lockdown and the role that automation will play in this

* How the digital workforce is different from other more traditional cost reduction methods

* Whether or not companies who have never utilized digital labor will consider adding this capability during the post-lockdown timeframe

* How companies should rapidly identify the best processes to automate so that they prioritize their efforts appropriately

* Where companies typically begin their digital workforce journey

* Other business outcomes (besides cost reduction) that companies are utilizing digital labor to achieve

* Challenges that companies face when they start utilizing digital labor

* The maturity of RPA in Latin America

* Digital Transformation predictions for the balance of the year

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22. Leveraging Advanced AI in the Cloud to Drive Business Outcomes May 21, 2020

The Blue Prism Cloud offers a digital workforce with rapid-deployment of advanced AI and management functions, but it’s all about the outcomes that the organization is driving. Whether that means speed-to-market, integrated AI to support intelligent digital workers for accomplishing advanced operations, or scaling to meeting the heavy demands of the organization’s workload, Blue Prism Cloud delivers on the outcomes.

This week we spoke with Michael McLaughlin, Global Alliances Director for Blue Prism Cloud.

Here’s what we talked with Michael about:

* Blue Prism Cloud integrates advanced AI to support new ways to manage the digital workforce

* Leveraging the cloud offers flexibility in building a digital workforce that meets the needs of the organization

* The rapid availability of the Blue Prism Cloud’s digital workforce has been used to support organizations struggling to meet demands due to COVID-19.

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21. Using Digital Workers for Data-Driven Healthcare Outcomes May 20, 2020

Healthcare provider organizations are under huge pressures to support a pandemic as well as the standard load of health-related issues presented by patients. With information privacy requirements, provider credentialing validation, and revenue-cycle claim issues, clinics are struggling to keep up with the overwhelming demand that corresponds to delivering high-quality healthcare.

Kevin Dunnahoo from Protiviti discusses ways to leverage automation through a digital workforce to support the compliance aspects of delivering care, while integrating the massive flow of data from this delivery of care to offer insights into improving patient outcomes.

Here’s what we talked with Kevin about:

* Hospital systems are being overwhelmed with COVID patients which may not provide the same revenue stream that elective care options would for the providers, increasing the financial strain

* Digital workers can offer a way to bridge the gaps across many EHR systems and other platforms to get more insight into the data

* Compliance and healthcare claims push the limits of the healthcare provider organizations which require increasing levels of reviews

* Gathering patient data across many platforms in a secure and private way can offer ways to offer more personalized care

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20. Onshore, Offshore, and (Now) Digital: Trends Impacting the Need for the Digital Workforce May 19, 2020

Digital workforce automation can seem overwhelming, technically prohibitive, and potentially costly to bring on board.

Many companies may wonder: What are the benefits? Do they really justify the investment? And if so, how should we create the digital toolkits we'll need to get started with a digital workforce?

Bruce Mazza, Global Vice President of Technology Alliances at Blue Prism, joins us on this episode of Generation Digital Workforce.

Here's what we talked with Bruce about:

* Why operational transformation and value-added skills are more important benefits of a digital workforce than just saving money

* The customer benefits of hyper automation

* How the idea of connected RPA is adding the cognitive skills to the body of the RPA

* The different ways to build a digital worker

* How companies should begin planning to build this digital toolkit for hyper automation

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

19. Generational Interactions with Digital Co-Workers May 15, 2020

Digital workers are being adopted in organizations across the globe, but how will employees respond to their new co-workers?

In this episode, Eric Maloney explores the impact of this new digital workforce on the various generations of employees from Gen-Z through Baby Boomers.

Here’s what we talked with Eric about:

* Each generation handles change and employee interactions differently from Gen-Z through Baby Boomers

* Digital workers can be the unifying factor across all generations

* Digital workers support additional security and governance to protect employees

* Leveraging digital workers as part of the team can solidify the outcome planning for the organization

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18. The Digital Workforce Opportunity in Public Sector May 14, 2020

The global pandemic is highlighting the need for a hybrid workforce consisting of both human and digital workers.

On this episode, Blue Prism’s Brad Hairston talks with Mark Howard, a leader in the public sector practice of the global advisory Alvarez & Marsal, who explains how government agencies at all levels are positioned to embrace the digital workforce opportunity.

Here’s what we talked with Mark about:

* The origins of the public sector’s entry into robotic process automation

* The maturity level of the public sector in the usage of digital workers to handle repetitive, business rule-driven, high volume business processes

* Great use cases that government agencies should consider automating with digital labor

* How public sector agencies at all levels (federal, state, municipal, higher ed) can take the first steps toward a digital workforce

* What’s especially exciting about helping the public sector make big strides in digital transformation

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17. RPA Support for National Emergency Response to COVID-19 May 12, 2020

A crisis happens. You need a taskforce immediately. But is your team ready and available? If not, you'll be left searching for the people and data you need to make effective decisions. RPA and the digital workforce can provide that surge capacity.

But what can the digital workforce handle? How can it assist during a crisis?

On this episode of Generation Digital Workforce, Dr. Dale Meyerrose, retired Major General of the US Air Force and now a partner at RIDGE-LANE Limited Partners, and Anna Twomey, Healthcare Solutions Advisor at Blue Prism, discuss the value digital workers can bring in a crisis.

Here's what we talked with Dale and Anna about:

* How RPA can change the way leaders look at the initial moments of a crisis response

* Examples of the healthcare assistance a digital workforce can provide during a crisis

* How RPA allows an organization to scale by taking on mundane tasks and events

* The role a digital workforce can play in a post-crisis-response audit.

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

16. The Life or Death of Scalability and the Role of a New Digital Talent in Scalability May 05, 2020

Scalability stopped being just a business buzzword when COVID-19 hit the scene.

Even the most sophisticated supply chains couldn’t keep pace with daily needs we used to take for granted – toilet paper, bleach wipes, Purell, meat. Unemployment claims overwhelmed government systems.

Blue Prism’s Innovation Center is dedicated to tackling trillion-dollar problems like these using ingenuity, imagination, and creativity.

On this episode of Generation Digital Workforce, we spoke with Chieng Moua, Vice President of Innovation at Blue Prism; Nick Rudy, Technical Innovation Manager at Blue Prism; and Meredith Clinton, Engagement Manager at Blue Prism about how “Digital Talent” can help address scaling challenges and do less with more with Digital Talent that’s “smart as a human and fast as a robot.”

Here's what we talked with Chieng, Nick, and Meredith about:

* Solving Trillion Dollar Problems with a new Digital Workforce
* How did Digital Workers save 100,000 jobs during COVID-19?
* Increase your ROI in Digital Transformation with a new workforce
* How does a library of digital talent change the world?
* RPA and Recruiting – when talent becomes digital.
* What happens when COVID drives your digital transformation?

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

15. Optimizing the Value of the Digital Workforce Apr 30, 2020

Robotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy.

On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce.

Here’s what we talked with Michael about:

* What is the state of the union of the digital workforce in the market?

* How is the COVID-19 pandemic driving automation initiatives?

* What are some of the reasons that many companies have failed to scale their digital workforce?

* How many companies link automation via the digital workforce to their corporate transformation goals?

* How can organizations that have stalled out and are not effectively scaling their digital workforce get on the right track?

* How important is C-level sponsorship to the long-term success of the digital workforce?

* How do you make sure that companies who have invested in the digital workforce get the full value from it?

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14. How the Pandemic is Highlighting the Need for Automation Apr 29, 2020

The global pandemic is exposing operational risk and driving the need for more automation across all industries. On this episode, Blue Prism’s Brad Hairston talks with Jim Shand, a leader in the automation practice of the global advisory AlixPartners, who explains how companies are re-thinking their operating models post COVID-19.

Here’s what we talked with Jim about:

* How the pandemic is driving businesses, regardless of industry or shape/size, to re-think how work gets done going forward

* How the pandemic is bringing the “Future of Work,” enabled by the digital workforce, to reality

* Where most companies will begin digital transformation

* Foundational elements of the operating model that need to be addressed as companies begin to introduce digital labor into their workforce

* How and when companies can begin the digital workforce journey in the midst of this pandemic

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13. Prove Your ROI: How to Avoid Pitfalls and Confusion with RPA Apr 28, 2020

Everybody makes RPA sound easy and exciting, but many companies are struggling to prove its ROI.

Why is there a discrepancy between the buzz and the results? Why are some companies having great success while others start up and stall out? What are the pitfalls folks are missing? And how can we ensure success with RPA?

On this episode of Generation Digital Workforce, Dan Segura, US Enterprise Sales Director at Blue Prism, discusses how to avoid the pitfalls of RPA and get the results you need.

Here's what we talked with Dan about:

Confusion and clarity around terms in the RPA market
Why most customers aren't successful with RPA (and how they could be)
The pitfalls folks are missing in RPA development
What a digital worker can and can't do
How you can succeed with RPA by making the appropriate investment up front (without spending a lot on software)

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

12. Why the Time is Now for the Digital Workforce in Insurance Apr 24, 2020

Adoption of a digital workforce within insurance carriers has been inconsistent, with one carrier experiencing significant positive impact while other carriers are still dabbling with the concept.

On this episode, Blue Prism’s Michael Marchuk talks with Sanjay Kaniyar, a partner with McKinsey & Company, who explains how strategic thinking will lead this industry to see intelligent automation as a driver of real digital transformation.

Here’s what we talked with Sanjay about:

Why the insurance industry has been so inconsistent in adopting intelligent automation
What hinders the scaling of an automation platform within insurance carriers
The importance of positioning automation as a strategic enabler of transformation goals
Understanding the capabilities needed to successfully implement an enterprise-level automation program

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

11. “Look for the Helpers”: Stories of Innovation During the COVID-19 Pandemic Apr 22, 2020

"Look for the helpers."

That's what Mr. Rogers of PBS fame said his mother told him to do during a crisis. In the spirit of Mr. Rogers, we went looking for the helpers who are on the digital frontlines during the COVID-19 crisis.

You know what we found? There's innovation happening all over the place right now.

On this episode of Generation Digital Workforce, host Lisa Hackbarth talks with Matt Juden-Bloomfield, Anna Twomey, LC Cook, Chieng Moua, and Martha Amram about stories of hope and innovation during a global pandemic.

Here's what we talked about:

Examples of how companies are using RPA and digital workers during the crisis (Matt)
How RPA can help organizations in times of crisis, focusing on the use cases of both the public and private health care sectors (Anna & LC)
How digital assistants can automate data capture from documents and thus release staff currently doing data entry to pursue a higher calling (Chieng & Martha)

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

10. Why Digital Workers are Essential to Oil & Gas Apr 16, 2020

The Oil & Gas Industry has been one of the late adopters of digital workforce technology. On this episode of the podcast, Blue Prism’s Brad Hairston talks with Sean Jump, a seasoned oil & gas advisor from Sia Partners, who explains why this industry is now poised to make a big move into the world of intelligent automation.

The podcast covers the following topics:

Why the oil & gas industry has been so slow to adopt robotic process automation
Why the timing is right for this industry to accelerate the effort of integrating digital labor into their workforce
What high value / innovative back office and front office use cases oil & gas companies should consider automating with digital labor
How and where oil & gas companies should begin their digital workforce journey

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9. Getting the Blueprint Right: Best Practices for RPA Process Requirements Apr 14, 2020

When you're configuring your automation, you need a blueprint because a blueprint will tell you what you're building. Once you've decided which process you want to automate, you also need a process to follow. And when you create requirements for automated processes, you'll want to generate a requirements document for future reference.

So if the process is so important, what are the best practices for RPA process requirements?

On this episode of Generation Digital Workforce, Khatina Brunson, customer success manager at Blue Prism, discusses how companies can implement best practices for RPA processes.

Here's what we talked with Khatina about:

Preliminary steps to start the process
What makes a good requirements document for automation
How to capture the details (the level of detail is more intense than most people are used to)
What to avoid when building requirements

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

8. The Evolution of the Digital and Human Workforce Apr 07, 2020

Robotic Process Automation (RPA) first became a business strategy nearly a decade ago. Industries have been slow to accept RPA, however, but the trend is now moving toward a blended workforce of digital and human workers.

Over the next decade or two, what will the evolution of human workers, digital workers, and careers look like?

On this episode of Generation Digital Workforce, we invited Benjamin Lingard, Partner at Reveal Group, which specializes in RPA and intelligence automation and is double platinum with Blue Prism. He discusses the future of how digital workers will interact with their human counterparts.

Here's what we talked with Benjamin about:

Trends that impact the deployment of the digital workforce inside companies
How the digital workforce delivers "real impact"
How the deployment of a digital workforce changes the human workforce
The evolution of career progression for both digital and human workers

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

7. Blockchain and RPA Apr 02, 2020

Blockchain is a hot topic that has been swirling around in several industries, but what is it and what is its connection to intelligent automation? Is this all just about Bitcoin or Ethereum and digital currency or is there really a business benefit that can be realized with the help of RPA?

On this episode of Generation Digital Workforce, Michael Marchuk talks with Eric Maloney, Advisory Partner Solutions Director at Blue Prism about how Blockchain and RPA can support secure and unique ways for doing business.

Some of the topics we discussed include:

What is blockchain and how is it used?
What's special about blockchain compared to other transaction services?
What’s the connection/value of blockchain with RPA?
What is off-chain?

The link to Eric Maloney’s article on blockchain and automation that was mentioned in the episode can be found here: Digital Workers Have Nothing & Everything To Do With Blockchain

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or Google Play.

6. Stages of RPA Adoption: Where Are You and Where Are You Going? Mar 31, 2020

Going back to the cotton gin, there's been an evolution of work, an effort to make things more efficient. In recent years, that evolution has given us Robotic Process Automation (RPA). If your company has implemented RPA already, how do you know where you are in the automation process and where you could be going next?

On this episode of Generation Digital Workforce, Bart Peluso, Senior Vice President of Product Marketing at Blue Prism, discusses why companies need to automate and the stages of automation they typically experience.

Here's what we talked with Bart about:

Enterprise RPA
Where intelligent automation is today
Fully integrated digital workers
How companies can progress past stage one of automation

Resources mentioned in the podcast:

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

5. Developing Digital Workforce Maturity in Your Organization Mar 25, 2020

Some companies now employ hundreds or even thousands of digital workers. How can an organization that's just starting out with automation get to that point? What's the maturity curve for a company that wants to build a digital workforce?

We live in a world of high expectations and quick returns, but to transform the way that organizations do business with human laborers versus digital laborers takes time and thoughtful analysis.

On this episode of Generation Digital Workforce, Matt Parsons, Practice Director at Blue Prism, discusses the organizational maturity curve that happens when moving to a digital workforce.

Here's what we talked with Matt about:

Five factors of organizational maturity when developing a digital workforce
The barriers preventing faster adoption of a digital workforce
Real-world examples of what digital workers can do
Where to start when transforming a business' workforce
Hyper Automation: What it is, when it's prevalent, why it comes into play

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.

4. Building a Unified Workforce with Human and Digital Workers Mar 23, 2020

Jon Walden and Michael Marchuk from Blue Prism discuss how an enterprise-grade digital workforce integrates with a human team to create a unified workforce to accomplish the goals of the organization. Rather than limiting the organization’s resource pool to just humans, the digital workforce opens up new possibilities for fulfilling the objectives of the business in a new way.

While there are misconceptions about the capabilities of a digital worker compared to a human worker, there are social aspects that need to be considered when managing a unified workforce. Assigning work along the entire process to the appropriate resource which may transition tasks between digital workers and human workers and artificial intelligence algorithms to support the most efficient, accurate, and socially responsible way of producing output for the business.

By leveraging the Blue Prism Robotic Operating Model (ROM), organizations are building a vision to distribute work across a wider base of digital workers with C-Level support. Because the impact of a unified workforce that leverages humans and digital workers that interoperate naturally with each other, the whole organization benefits when the digital workforce is hired as co-workers across every aspect of the business. Since the capabilities are nearly limitless, putting digital workers into a box will limit the benefits to the entire organization.

Here's what we talked with Jon about:

Sourcing options expanding from local (on-shore) and off-shore to now include “digital shore” using digital workers
Work should be assigned to the most effective resource which may be human or digital at each point of the process
Managing a unified workforce should include considerations of human and digital workers
It’s not about having robots replace workers but supporting the humans in a unified way applying the right resource to the right effort.

To ensure that you never miss an episode of Genera4tion Digital Workforce, subscribe on Apple Podcasts, Spotify, or Google Play.

3. Artificial Intelligence 101: An Intro to All Things AI Mar 17, 2020

AI is on the tip of everyone's tongue when they talk about the future of work … or the future of anything, really. But AI is such a vague term. It means different things to different people, and its meaning evolves over time.

Machine learning experts understand AI, but what about the rest of us. Is there an Introduction to AI course for normal people?

On this episode of Generation Digital Workforce, Ben Carr and Rusen Aktas, both research engineers at Blue Prism's AI Labs, join us to answer basic questions: What is AI? What are people doing with it today? What’s possible in the future?

Here's what we talked with Ben and Rusen about:

* What AI, machine learning, and deep learning really are...and aren't

* The problem of bias in AI

* The hype versus the reality of AI

* What companies could be doing with AI in 1, 3, 5, and 10 years

* Recommended resources for learning more about AI

Resources mentioned:

* Video: 3Blue1Brown - But what is a Neural Network? | Deep learning, chapter 1

* Artificial intelligence: The next digital frontier? - McKinsey

* www.coursera.com

* www.udemy.com

* www.udacity.com

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2. What Is a COE, and Why Does Your Company Need One? Mar 10, 2020

There's a misconception going around that automation equals job loss. That can be true, of course, but often, automation gives people the opportunity to skip the boring parts of their jobs and do what they signed up to do in the first place.

But what if your company has automated parts of your job and you still find yourself doing manual entry? Maybe you need a COE.

On this episode of Generation Digital Workforce, Matt Juden-Bloomfield, Head of RPA (Robotic Process Automation) at Blue Prism, discusses what a COE is and why your company might want one.

Here's what we talked with Matt about:

* What a COE, an RPA, and BAU are and why they matter in automated companies

* Why the Robotic Operating Model can help initialize your RPA COE

* How to define and build a COE team

* What Blue Prism's RPA team is working on right now

* Automating new business-as-usual tasks with individual owners

* How to package change in a way that gets people excited instead of afraid

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

1. A Founding Father Speaks on the Future of the Intelligent Digital Workforce Mar 05, 2020

Working between 2008 and 2015, a handful of innovators configured the robotic operating model to roll out the digital workforce at scale. On this episode of the podcast, we talked to one of those innovators about his predictions for what the digital workforce will look like in the next 24-36 months.

Neil Wright, the pioneer and market leader in Robotic Process Automation, predicted:

* Thousands of digital workers transcending all areas of enterprise organizations

* More and more of those digital workers being leveraged on demand from the cloud

* Much more intelligence

.

Here's what else we talked with Neil about:

* What the digital workforce will take from the human workforce

* How the line will blur between human and digital workers over time

* The #1 thing hiring managers should be thinking about to prepare for growth of the digital workforce

* The difference between a digital assistant and a digital workforce

* The coolest thing a digital worker can do

* And the brand-new human jobs that automation will create.

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