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    Health

    To Care is Human

    Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
    Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
    Editorial Coordinator of the Patient Experience Journal.

    Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

    Advertise

    Copyright: © 2019

    • Apple Podcasts
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    Latest Episodes:
    We're All Emotional Beings: That's What It Is to Be Human Oct 09, 2023
    Show notes

    Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.

    Creating a Culture of Caring with Concierge Services Sep 11, 2023
    Show notes

    Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.

    We're All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax Aug 21, 2023
    Show notes

    From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her "wanting to stay as far away from healthcare as possible," but eventually became the driving factor behind a career focused on helping and serving others.

    "When we share our stories, there's a level of healing" Aug 07, 2023
    Show notes

    When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family's experience in navigating the healthcare system on her children's behalf and how it inspired her to join the patient and family experience team at the Children's Hospital of Philadelphia.

    Healthcare's Renaissance to Digital Transformation Jul 17, 2023
    Show notes

    Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.

    Plan for a season. Stay a Lifetime. Jun 12, 2023
    Show notes

    Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic's silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how streamlining processes, educating staff and recognizing the achievements of volunteers play into recruiting - and keeping - a dedicated and happy volunteer workforce.

    No More Pizza: Moving Forward with the Basics of Experience May 22, 2023
    Show notes

    Toya Golrley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting backto the basics is more about moving forward than back.

    "From Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa" Apr 24, 2023
    Show notes

    Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican village before he hopped an 18-foot fence into California and found his way into the loftiest heights of the American Dream through hope, hard work and perseverance. Listen as he reflects on his life, his work and the importance of healing in the absence of a cure.

    A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System Feb 27, 2023
    Show notes

    Dr. Airica Steed, President & CEO of The MetroHealth System, discusses the importance of representation in healthcare and how bias can negatively influence outcomes by sharing personal and professional experiences.

    The importance of culture in healthcare Dec 19, 2022
    Show notes

    With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient's cultural background is key to a successful treatment plan and patient relationship.

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