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    Health

    To Care is Human

    Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
    Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
    Editorial Coordinator of the Patient Experience Journal.

    Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

    Advertise

    Copyright: © 2019

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    Latest Episodes:
    Shaping the Future of Human Experience with Tyler Gegen Sep 29, 2025
    Show notes

    Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.

    The Impact of the ED Service Ambassador Program Sep 15, 2025
    Show notes

    In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.

    Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare Sep 02, 2025
    Show notes

    Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.

    Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering Aug 04, 2025
    Show notes

    In this episode, we explore the unique impact of volunteer programs in a pediatric setting. Hear how proximity to a major medical school helps shape a strong student volunteer pipeline, creating early pathways to patient-centered care. Learn how volunteers support families, staff, and patients through programs in child life, the ED, and beyond—while building lasting connections and future healthcare careers.

    Words Matter: Transforming Care Through Better Communication Jul 14, 2025
    Show notes

    In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, "Say this instead of," Susan shares practical tips and real examples of how small language changes can ease anxiety, build trust, and improve patient experience. Learn how intentional communication can make a lasting difference in patient care across all healthcare settings.

    We're all patients, or we're about to be. Jun 23, 2025
    Show notes

    Jason Wolf, President and CEO of The Beryl Institute, speaks with Jennifer Bright, MPA, President of the International Consortium for Health Outcomes Measurement (ICHOM). In this insightful conversation, Jennifer shares her personal journey and passion for transforming healthcare. Together, they explore the vital role of patient centricity and why embracing a global perspective is essential to advancing healthcare experiences worldwide.

    The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience Jun 09, 2025
    Show notes

    When his son, Brayden, passed away due to complications from a congenital heart defect, John Otten harnessed the power of his grief into action to found Brave Like Me. Listen in as he and Amy Cielak, board member, discuss the profound impact an interaction with a pet can have on a patient, and how they hope to bring that experience to more and more children across the country.

    Reviving Humanity in Healthcare: The Power of Story-Sharing May 12, 2025
    Show notes

    Join Dr. Alexi Puran and Dr. Sherry Kroll as they introduce the Humanity in Healthcare project — a groundbreaking initiative harnessing the power of story-sharing to rebuild trust, foster connection, and restore compassion between patients and physicians. Hear their personal journeys, insights, and the simple yet transformative steps helping bring human connection back to the heart of healthcare.

    Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Apr 28, 2025
    Show notes

    This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.

    To Care is Human – LIVE! A Conversation with Dr. Owais Durrani Apr 07, 2025
    Show notes

    Recorded live at ELEVATE PX 2025, this episode of To Care is Human features Jason Wolf and Dr. Owais Durrani. Listen in as they discuss his journey in healthcare, the role of AI, and the importance of equitable care. Key takeaways included the need for ethical AI use, the critical role of communication in hospitals, and AI's potential to enhance patient care.

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