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    Software How-To

    The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

    On The Ticket, you’ll hear Intercom’s Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

    Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

    🏠 www.intercom.com

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    Copyright: © All rights reserved

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    Latest Episodes:
    Miro CEO Andrey Khusid on the art of distributed teamwork Jan 16, 2020
    Show notes

    Miro co-founder and CEO, Andrey Khusid, joins John Collins (Content Director, Intercom) for a chat about future of distributed teamwork and the challenge of scaling a business across continents and timezones

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Design expert Jared Spool on teaching UX to the next generation Jan 09, 2020
    Show notes

    Jared Spool returns to the Intercom podcast to discuss diversity through education, experience visions and why design in a team sport with Jonathon Colman.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Intercom on Product: The dawn of a new decade Jan 03, 2020
    Show notes

    Intercom's Co-founder & Chief Strategy Officer, Des Traynor hosts SVP of Product Paul Adams and our Senior Director of Product Design Emmet Connolly for a look back at the year 2019 and the decade that preceded it.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Pause/Rewind: 2019 on the Inside Intercom podcast Dec 19, 2019
    Show notes

    A special holiday compilation featuring some of our favourite guests from across the year. Features a host of great guests from Slack, Brex, Aircall, Intercom and more.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Scale: How Vidyard uncovered a multimillion-dollar growth lever - by moving downmarket (S02:E05) Dec 12, 2019
    Show notes

    Vidyard CEO Michael Litt joins Intercom's Ciaran Nolan to discuss how flipping the freemium model on its head became their answer to accelerated growth.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Scale: Ok, Google: Scale my SaaS business Dec 05, 2019
    Show notes

    In this episode, Matt Rogers (Head of Saas Growth, Google), chats to Amanda Connolly (Intercom) about the challenges faced by SaaS companies both starting out and scaling in today's swiftly evolving market plus AI trends in SaaS.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Scale: How to achieve 2,500% revenue growth: 5 lessons from Paddle’s Ed Fry (S02E03) Nov 27, 2019
    Show notes

    Ed Fry, Head of Growth at Paddle, joins Dee Reddy on Inside Intercom to discuss how Paddle grew revenue by 2500%, his 5 star framework for Saas growth and more.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Intercom on Product: The intersection of company and product strategy Nov 25, 2019
    Show notes

    In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss 6 key ingredients for product strategy and aligning this with company strategy. Click here to read the Michael Porter paper, What Is Strategymentioned in the episode.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Scale: How Sprout Social increased retention with customer-centric marketing (S02:E02) Nov 21, 2019
    Show notes

    Sprout Social's Director of Marketing Tara Robertson tells Intercom's Director of Content John Collins how building an empathetic, data-driven customer journey helps to ensure customer retention.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Scale: How Yelp drove down churn by building a customer success org (S02:E01) Nov 14, 2019
    Show notes

    Kayti Sullivan (Yelp) chats to Kaitlin Pettersen (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


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