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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters… Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Latest Episodes:

Building Restaurant Empires with Scott Taylor: From Law School Dropout to Industry Leader Nov 03, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian sits down with Scott Taylor, CEO of R&R Brands. Scott shares his fascinating journey from being a law school dropout to becoming a successful restaurateur. He provides insights into his experiences growing brands like Walk-Ons and Party Foul, discusses the structure and purpose of R&R Brands, and outlines his vision for helping other restaurant groups succeed. Scott also delves into common pitfalls for new restaurateurs, how to create value in casual dining, and the role of technology in enhancing customer experience. Listeners interested in franchising, restaurant growth, and brand building will find this episode particularly enlightening.

00:00 Introduction and Episode Overview

01:33 Meet Scott Taylor: From Law School to Restaurant CEO

03:19 Scott's Journey: From Marriott to Beef O'Brady's

05:50 Building Walk-Ons and Party Foul

07:38 The Birth of R&R Brands

13:14 Strategic Partnerships and Future Plans

18:35 Common Pitfalls for Restaurant Founders

21:26 Exploring R&R's Restaurant Concepts

24:16 Exploring Nashville Hot Chicken and Boozy Slushies

24:56 Expanding to College Campuses and Airports

25:33 Walk-Ons: The Ultimate Sports Bar Experience

27:09 The Future of Casual Dining

29:10 Enhancing Restaurant Experiences with Technology

31:32 Creating Value and Unique Dining Experiences

35:41 The Story Behind Rhythm and Rooster

36:59 R&R's Unique Approach to Restaurant Partnerships

39:40 Cultural Alignment and Future Growth

43:37 Staying Connected and Future Plans

Unlocking Restaurant Success Through Technology and Leadership with Eric Cacciatore Aug 25, 2025

Show notes

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian converses with Eric Cacciatore, founder and host of the Restaurant Unstoppable podcast. They discuss the journey and valuable lessons learned over 12 years and 1,200+ episodes of Eric's podcast. Key highlights include the importance of having integrity, always learning, teaching others, effective communication, and collaboration in the restaurant industry. Eric emphasizes the evolution of podcasting, the significance of building relationships, and the impact of systems like EOS (Entrepreneurial Operating System) on restaurant operations. Together, they underline that the heart of a successful restaurant lies in the people behind it and their dedication to continuous growth and service to others.

00:00 Introduction to the Podcast

01:01 Meet Eric Cacciatore: The Podcast Pioneer

02:19 Eric's Journey: From Restaurants to Podcasting

04:24 The Evolution of Podcasting

06:23 On-Site Interviews: The Heart of the Podcast

08:48 Core Values and Lessons Learned

17:41 The Importance of Integrity and Action

20:12 Being a Student and a Teacher

23:58 Teaching and Delegating for Success

25:29 Implementing EOS in Business

26:03 Understanding EOS and Its Benefits

27:15 Real-World Applications of EOS

32:01 The Importance of Continuous Learning

35:50 Building a Collaborative Network

43:42 Final Thoughts and How to Connect

Revolutionizing Restaurant Operations with TechRyde's Sandeep Jul 14, 2025

Show notes

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian sits down with Sandeep, the founder of TechRyde, to discuss how his innovative middleware solutions are transforming guest engagement and connectivity in the restaurant industry. Sandeep shares his journey from being a technology and POS installer to creating a comprehensive middleware that integrates various apps with POS systems to streamline kitchen operations, reduce labor costs, and ensure on-time deliveries. They delve into the benefits of kitchen automation, real-time data analysis, AI integration, and the impressive ROI achieved by clients using TechRyde's systems. The episode concludes with success stories and insights into the future of restaurant technology.

00:00 Techryde

00:14 Introduction and Guest Introduction

01:33 Sandeep's Background and Journey

03:22 Tech Ride: Concept and Evolution

05:11 Kitchen Automation and Middleware Solutions

08:06 Real-Time Data and Machine Learning in Restaurants

14:37 Importance of Kitchen Automation Systems

24:46 Future of AI in Restaurant Technology

27:07 Contact Information and Closing Remarks

Exploring the Rise and Evolution of Pokeworks with Ha Ly May 05, 2025

Show notes

In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, the Chief Revenue Officer for CBS North Star, interviews Ha Ly, the head of marketing for Pokeworks. They discuss the rapid expansion of Pokeworks across the U.S. and delve into the unique aspects of the poke cuisine. Ha describes poke as a build-your-own bowl concept featuring raw fish cured in various sauces, emphasizing freshness and flavor. They talk about the national penetration of Pokeworks, its key marketing strategies for entering new markets, and enhancing guest experiences. Additionally, Ha shares insights on Pokeworks' new Hawaiian Hot Plates menu and the importance of their loyalty program in driving repeat customer visits. The conversation provides a comprehensive overview of the brand's growth, guest acquisition strategies, and the exciting new offerings designed to attract a wider audience.

00:00 Pokeworks

00:56 Introduction and Guest Introduction

02:10 Discovering Poke Cuisine

06:08 Poke Works Expansion and Market Penetration

07:25 Marketing Strategies and Customer Engagement

10:34 Loyalty Programs and Customer Retention

21:28 New Product Offerings and Future Plans

24:19 Conclusion and Final Thoughts

Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski Mar 10, 2025

Show notes

Restaurant Tech Innovations: AI, Dynamic Pricing, and Future Trends with Joe Gaskowski
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Joe Gaskowski, Senior Editor at Restaurant Business, to discuss the state of the restaurant industry, especially casual dining, and future technological trends. They talk about the impact of AI in areas such as drive-thrus, back-of-house operations, and marketing. The conversation also delves into the controversial dynamic pricing, voice AI, and the strategic use of third-party delivery services. Additionally, the challenges of integrating new tech with legacy systems and the importance of tech consolidation for seamless operations are highlighted.
00:00 Audio Joe Guszkowski
00:50 Introduction and Guest Introduction
01:14 Joe Gaskowski's Background and Role
02:29 Trends in Restaurant Technology for 2024
03:06 The Rise of AI in the Restaurant Industry
04:49 Dynamic Pricing in Restaurants
15:10 Voice AI and Its Applications
21:50 Third-Party Delivery Services
25:44 Technology in Casual Dining
31:40 Future of Restaurant Technology
33:47 Conclusion and Upcoming Events

Innovating Blaze Pizza: Tech Transformations and Guest Experience Nov 04, 2024

Show notes

In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.
00:00 Introduction to Today's Episode
00:51 Meet Chris Demery: A Legend in Restaurant Technology
01:27 Chris Demery's Career Journey
02:43 Philosophy on Technology and Operations
04:23 The Importance of Predictable Technology
05:46 Challenges and Innovations at Blaze Pizza
12:45 Adapting to Post-COVID Changes
16:27 Sponsor Messages
17:28 Understanding Blaze Pizza's Unique Model
18:43 Innovative Changes in Restaurant Operations
19:33 Speed of Service and Wait Time Metrics
20:56 Challenges with Custom Orders
24:16 Managing Digital and In-Person Orders
27:32 Leveraging Data for Better Staffing
29:11 Future Innovations and Guest Experience
35:17 Staying Connected and Final Thoughts

Franchising Growth: Insights from Casey Cooley of Pivotal Growth Partners Aug 19, 2024

Show notes

In this episode, the host welcomes Casey Cooley, President of Pivotal Growth Partners and Director of Franchising and Development for Jeremiah’s Italian Ice. Casey discusses his role in helping emerging restaurant franchises grow by focusing on recruiting the right franchisees and selecting the optimal locations. He emphasizes the importance of a phased vetting process to determine if a brand is franchisable and the need for a comprehensive support system. Casey also highlights how different franchising models, technology, and location strategies impact the success of franchise brands. Additionally, he shares success stories from Vicious Biscuit and Jeremiah’s Italian Ice, providing valuable insights for both potential franchisors and franchisees.
00:00 Introduction and Welcome
00:14 Meet Casey Cooley: Background and Role
01:24 Franchising Process and Vetting
03:31 Challenges and Mistakes in Franchising
06:29 Franchisee Accountability and Success
11:20 Technology and Location Strategy
18:01 Expanding Beyond Core Markets
25:31 Success Stories and Emerging Brands
33:09 Conclusion and Contact Information

The Road to Sambazon: A Journey with Acai Pioneer Ryan Black Jul 22, 2024

Show notes

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Ryan Black, the co-founder of Sambazon. Ryan shares his fascinating journey of discovering acai in Brazil 25 years ago and turning it into a popular superfood in the United States. He discusses the sustainable and environmental impact of Sambazon, the challenges in establishing a supply chain, and the evolution of acai from a niche product to a mainstream health food. Ryan also outlines the future plans for Sambazon, including their retail and franchise expansions. This episode offers insights into entrepreneurship, sustainability, and innovation in the food industry.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:29 Discovering Acai: A Journey Begins
01:39 The Nutritional and Environmental Impact of Acai
03:10 Bringing Acai to the American Market
09:06 Challenges and Innovations in Acai Distribution
15:02 The Acai Bowl Experience Explained
17:33 Expanding Acai's Reach: Retail and Beyond
22:08 Sambazon's Sustainable Business Model
28:36 Launching Acai Bowl Franchises
35:30 Closing Thoughts and How to Get Involved

The Future of Restaurant Technology: AI, Customization, and End-to-end Solutions with Nabeel Alamgir Jan 08, 2024

Show notes

In this episode of Restaurant Technology Guys podcast, the host speaks with Nabeel Alamgir, CEO and co-founder of Lunchbox. They discuss Nabeel's background as an immigrant from Kuwait and Bangladesh, the birth of Lunchbox as a solution to challenges faced by restaurants in the age of technology, and the innovative features Lunchbox offers to enhance restaurant operations. They also touch on Nabeel's interesting viewpoint on the COVID-19 pandemic as an accelerant of restaurant industry shifts towards technology and the importance of mental and physical health for leaders in the hospitality industry.
00:00 Introduction and Guest Background
00:52 Understanding the Role of Lunchbox
01:53 Nabeel's Journey into the Restaurant Industry
04:27 The Growth and Evolution of Lunchbox
04:54 The Vision and Mission of Lunchbox
12:36 The Impact of the Pandemic on the Restaurant Industry
17:22 Understanding the Different Types of End Users
18:18 Improving the User Experience with Dynamic Features
19:58 Improving User Experience and Managing Third-Party Delivery Orders
20:52 The Importance of Adapting and Growing as a Company
21:19 The Decision to Acquire a Company and Entering a New Space
21:45 Understanding the Needs of Restaurant Operators
23:33 The Role of POS Systems in Restaurant Operations
27:03 The Future of Off-Premise Ordering: AI and Machine Learning
30:55 The Importance of Health and Wellness for Leaders
33:56 Connecting with Lunchbox and Future Plans

The Restaurant Technology Guys Podcast Ep. 10 - Going mobile: A step-by-step guide to mobility Dec 19, 2016

Show notes

Join Jeremy and Ryan as they walk the everyday restaurateur through the maze that is modern "mobility". First, they define what "mobility" truly is and what it means for your business. They then describe the building blocks that you need to take your business into the digital age, empowering your guests and driving incremental sales.

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