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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions — News
The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters… Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Latest Episodes:

Why Storytelling Saved San Pedro Fish Market — Michael Ungaro Sep 21, 2026

Show notes

The conversation delves into the journey of the San Pedro Fish Market, highlighting its growth from a small storefront to a renowned dining attraction. It explores the challenges faced, the innovative marketing strategies employed, and the importance of understanding and engaging with the customer base. The discussion emphasizes the power of authentic marketing and the impact of storytelling in building a successful brand. The conversation delves into the power of authentic storytelling in marketing, highlighting the impact of storytelling on brand building and customer engagement. It also explores the adaptation to change and innovation, the utilization of AI in marketing, the art of storytelling, and the significance of the culinary experience in branding.

Takeaways

Family-owned business success
Innovative marketing strategies Authentic storytelling
Utilizing AI in marketing

Chapters

00:00 The Journey of San Pedro Fish Market
02:26 Pivoting and Learning from Failures
06:08 Creating an Engaging Dining Experience
07:08 Understanding Customer Base and Value Proposition
10:07 The Evolution of the Brand and Marketing Strategy
18:01 The Power of Authentic Marketing
21:37 Engaging Customers through Storytelling
24:13 The Power of Storytelling in Marketing
25:03 Adapting to Change and Innovation
31:29 Utilizing AI in Marketing
37:50 The Art of Storytelling
43:00 Culinary Experience and Branding

Restaurant Marketing You Can Track — Brett Linkletter, Dishio Sep 14, 2026

Show notes

The conversation delves into the challenges of restaurant marketing and the evolution of marketing strategies in the industry. It explores the power of digital marketing, the importance of targeting and tracking in restaurant marketing, driving repeat business, and the development of a marketing platform to address the needs of the industry. The conversation covers the evolution of e-commerce advertising, the challenges of proving ROI, the complexity of marketing funnels, the journey of building a tech product, raising funds, aspirations for the industry, the power of personalization and AI, and the engagement and consultation process. The key takeaways include the importance of personalization and data-driven marketing in the restaurant industry.

Takeaways

Restaurant marketing challenges
Targeting and tracking in restaurant marketing Personalization
Data-driven marketing

Chapters

00:00 The Evolution of Restaurant Marketing
02:56 The Power of Digital Marketing
08:09 Targeting and Tracking in Restaurant Marketing
17:54 Driving Repeat Business
22:58 Building a Marketing Platform
24:00 The Evolution of E-commerce Advertising
25:19 The Challenges of Proving ROI
26:12 The Complexity of Marketing Funnels
27:38 The Journey of Building a Tech Product
28:21 Raising Funds and Aspirations for the Industry
35:46 The Power of Personalization and AI
41:57 Engagement and Consultation Process

US Foods’ Menu IQ: Snap a Recipe, See Your Food Cost — James Jones Sep 07, 2026

Show notes

The conversation covers James D. Jones' background in technology, US Foods' technology-forward approach, the challenges of technology adoption in the food service industry, the impact of COVID-19 on technology adoption, and the development of US Foods' e-commerce platform and sales CRM transformation. It also delves into the benefits of US Foods' Moxie and Menu IQ tools, the use of AI in menu profitability, and the future of technology in the food service industry.

Takeaways

Technology adoption in the food service industry has been slow but is accelerating due to factors like COVID-19 and the move into AI.
US Foods is investing in technology to automate processes, improve customer service, and provide transparency in inventory and pricing.
The Moxie and Menu IQ tools from US Foods are designed to simplify ordering, inventory management, and menu profitability for restaurant operators.
The future of technology in the food service industry involves predictive analytics, flexible delivery options, and tools to help operators make informed decisions about menu innovation and ingredient choices.

Chapters

00:00 Introduction and Background
02:53 Challenges of Technology Adoption in Food Service
06:56 US Foods' Technology-Forward Approach
08:08 Benefits of Moxie and Menu IQ Tools
29:31 Future of Technology in the Food Service Industry

California Pizza Kitchen Scaled on Culture — Rick Rosenfield Aug 31, 2026

Show notes

Rick Rosenfield, co-founder of California Pizza Kitchen, shares the story of how he and his partner, Larry Flax, changed the way America eats pizza. From their humble beginnings as federal prosecutors to creating a unique brand that set trends and transformed the industry, Rick's journey is a testament to innovation and vision. The conversation delves into the creation of California style pizza, the introduction of upscale casual dining, and the translation of unique flavors to salads, all of which contributed to the success of California Pizza Kitchen. The conversation with Rick Rosenfield covers the growth and development of the California Pizza Kitchen brand, focusing on the unique open kitchen design, the selection of locations, and the establishment of a strong company culture. Rick also discusses the motivation behind writing the book and the importance of fostering a strong culture in business.

Takeaways

Innovation in the restaurant industry
Creating cravable menu items Open kitchen design
Opportunistic real estate strategy
Building a strong company culture
Motivation behind writing the book

Chapters

00:00 The Birth of California Pizza Kitchen
01:40 From Law to Pizza
03:02 The Emergence of California Style Pizza
04:29 Expanding the Brand and Concept
07:05 Anchoring Upscale Shopping Centers
08:04 The Evolution of Menu and Concept
09:02 The Strategy of Upscale Casual Dining
13:32 Innovative Menu Creation
18:37 Transition to Salads
21:54 The Unique Open Kitchen Design
22:50 Selecting Locations and Staffing
29:11 The Evolution of CPK's Culture
37:42 The Motivation Behind Writing the Book

Surcheros: The Tex-Mex Franchise Winning in Towns Everyone Else Skips Aug 24, 2026

Show notes

The Restaurant Technology Guys podcast features Luke Christian and Jake Philpotts,, the founder and vice president of development at Surcheros, a fast-casual Tex-Mex restaurant chain. They discuss the unique founding story, the passion for people, site selection, off-prem sales, and the franchisee experience.

Takeaways

Passion for people drives the success of Surcheros.
Site selection and off-prem sales are critical for the growth of the brand.
Franchisees are attracted to the authenticity and transparency of the Surcheros team.

Chapters

00:00 Founding Story and Unique Concept
03:16 Passion for People and Purpose
06:32 Site Selection and Off-Prem Sales
09:27 Franchisee Experience and Engagement
25:19 Product Differentiation and Innovation
29:57 Franchisee Selection and Cultural Fit
33:07 Brand Expansion and Product Recommendations

Don’t Mess With Breakfast: Inside The Big Biscuit — Chad Offerdahl Aug 17, 2026

Show notes

The CEO of The Big Biscuit, Chad Offerdahl, shares the brand's journey, growth, and menu innovation. He discusses the concept's focus on Southern comfort food, the success of traditional breakfast items, and the balance between technology and hospitality. The brand's regional expansion and franchisee selection criteria are also highlighted.

Takeaways

Southern comfort food is experiencing a resurgence in the marketplace, with a shift towards traditional and reliable breakfast options.
The Big Biscuit emphasizes cultural fit and shared values when selecting franchisees, focusing on regional growth and operational simplicity.
Menu innovation is driven by guest demand, operational feasibility, and the brand's commitment to traditional breakfast offerings.

Chapters

00:00 Introduction to The Big Biscuit
01:30 The Story Behind The Big Biscuit
04:31 The Resurgence of Traditional Breakfast
06:26 Kansas City as a Hub for Restaurant Brands
09:30 Service Model and Hospitality
11:15 Balancing Technology and Hospitality
14:18 Franchise Expansion and Selection Criteria
21:29 Menu Innovation and Guest Experience

Restaurant Cooking Oil, Reinvented: RTI’s Alissa Partee Aug 10, 2026

Show notes

The conversation covers the process of managing used cooking oil in restaurants, the innovative solutions provided by Restaurant Technologies Incorporated (RTI), and the environmental impact of their services. The incoming CEO, Alyssa Partee, discusses the company's closed-loop cooking oil network, its impact on green diesel production, and the importance of proper oil disposal. She also highlights the company's consultative approach to partnerships and the benefits of their automated oil management system.

Takeaways

Closed-loop cooking oil network
Impact on green diesel production
Consultative approach to partnerships
Benefits of automated oil management system

Chapters

00:00 Introduction to RTI and Cooking Oil Management
03:03 Alyssa Partee's Background and Role at RTI
07:27 RTI's Innovative Solutions and Partnerships
16:02 Total Oil Management and Just-in-Time Delivery
26:19 Environmental Impact and Brand Partnerships
29:44 Engagement and Conclusion

Cracking Eggs in the Drive-Thru: Farmer Boys’ John Lucas Aug 03, 2026

Show notes

The conversation covers the introduction of Farmer Boys, the concept of the brand, John's culinary journey, expansion and franchising, the franchisee vetting process, and favorite Farmer Boys menu items. The brand's diverse menu and commitment to quality ingredients are highlighted throughout the discussion.

Takeaways

Diverse Menu
Quality Ingredients

Chapters

00:00 Introduction to Farmer Boys
05:16 The Farmer Boys Concept
09:25 John's Culinary Journey
22:46 Expansion and Franchising
29:53 Franchisee Vetting Process
35:29 Favorite Farmer Boys Menu Items

RTG Insights – AI-Powered Forecasting: Cutting Food Waste Before It Starts Jul 30, 2026

Show notes

The conversation explores the use of AI in forecasting food costs and demand in the restaurant industry. It emphasizes the importance of leveraging data and machine learning models to optimize purchasing, reduce waste, and improve overall restaurant performance.

Takeaways

AI can help forecast food costs and demand
Leveraging data and machine learning models can optimize purchasing and reduce waste

Chapters

00:00 AI in Forecasting Food Costs
01:25 Building a Smart Prep List
03:23 Demand Forecasting and Purchasing Behavior
05:50 Factors Influencing Purchasing Behavior
07:16 Tracking Waste and Behavior Changes
08:16 Training and Enhancing AI Systems

The $30,000 Refund Nobody Caught: MachineQ’s Tom Woodbury Jul 27, 2026

Show notes

The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security camera audits, the introduction of IoT technology, the automation of mundane tasks, the challenges and solutions in IoT implementation, the paradigm shift in data management, the reliability and security of IoT data, and the future of IoT and AI in restaurants. The discussion also delves into the impact of IoT on network traffic, actionable insights and AI augmentation, preventative maintenance, and incremental adoption of IoT solutions. The conversation emphasizes the importance of vision intelligence and AI in restaurants, as well as the engagement with MachineQ for IoT solutions.

Takeaways

IoT and AI play a crucial role in automating mundane tasks and improving operational efficiency in the restaurant industry.
The adoption of IoT solutions can lead to significant cost savings, improved food safety, and enhanced customer satisfaction.
Vision intelligence and AI augmentation are key components in the future of IoT implementation in restaurants.

Chapters

00:00 The Impact of Security Camera Audit
01:25 Introduction to Tom Woodbury and Restaurant Technologies
02:19 Restaurant Technology and Operational Efficiency
03:30 Automating Mundane Tasks with IoT
04:52 Automating Tasks for Operational Efficiency
05:28 Adoption of IoT in Restaurants
06:24 ROI and Benefits of IoT in Restaurants
08:29 Challenges and Solutions in IoT Implementation
09:49 Paradigm Shift in Data Management
10:47 Reliability and Security of IoT Data
12:42 Food Safety and Preventative Maintenance
13:56 Behavioral Insights and Spoilage Prevention
15:47 IoT Management in Front of House
16:45 Automating Tasks for Operational Efficiency
17:42 Micro Improvements and Cost Savings
18:17 Evolution of IoT and AI in Restaurants
19:41 Impact of IoT on Network Traffic
20:48 Security and Reliability of IoT Networks
22:40 Actionable Insights and AI Augmentation
23:37 Engagement with MachineQ
24:04 Future of IoT and AI in Restaurants
25:23 Vision Intelligence and AI in Restaurants
26:47 Preventative Maintenance and AI Augmentation
28:20 Engagement with MachineQ
29:14 AI Augmentation and Preventative Maintenance
30:12 Incremental Adoption of IoT Solutions
31:12 Engagement with MachineQ
32:26 Future of IoT and AI in Restaurants
33:15 Engagement with MachineQ
34:18 Future of IoT and AI in Restaurants
35:22 Vision Intelligence and AI in Restaurants
36:46 Impact of Vision Intelligence in Restaurants
37:43 Engagement with MachineQ
38:19 Incremental Adoption of IoT Solutions

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