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    Arts

    The Modern Manager

    Practical management skills you can use this week. Host Mamie Kanfer Stewart helps managers close the gap between knowing what good management looks like and actually doing it.

    Each week brings either a short solo lesson with one tool you can use right away, or a conversation with an expert on topics like feedback, difficult conversations, delegation, meetings, strategic thinking, team culture, collaboration and using AI at work.

    Get new episodes and one-page takeaways by email: https://www.themodernmanager.com

    Advertise

    Copyright: © 2021 The Modern Manager

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    Latest Episodes:
    348: Master Collaboration and Leadership Using Improv Techniques with Joel Zeff Mar 11, 2025
    Show notes

    Most workplaces focus too much on structure and not enough on fun. But what if the secret to a thriving team was something unexpected—like improv? Fortunately, today’s guest is here to break down everything you need to know about improv and how it can benefit you and your team.


    Meet Joel Zeff. Joel creates energy. His spontaneous humor and vital messages have thrilled audiences for more than 25 years. As a national speaker, work culture expert, author, and humorist, Joel captivates audiences with a unique blend of hilarious improvisational comedy and essential ideas on work and life.


    He has shared his experience and insight on collaboration, leadership, change, communication, innovation, fun and passion at more than 2,500 events. His new book, “Make the Right Choice: Lead with Passion, Elevate Your Team, and Unleash the Fun at Work,” is now available.


    In this episode, you’ll discover practical ideas for bringing fun into the workplace—from skit nights to appreciation rituals–in ways that translate to greater collaboration every day. Joel and I also discuss why great leaders should focus on setting their teams up for success rather than simply directing them.


    Plus, in the extended episode available to Podcast+ members, we talk about navigating change with an improv-inspired mindset.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (02:49) How improv principles improve teamwork and leadership
    • (05:31) Examples of improv games and their workplace implications
    • (13:07) Why fun at work matters (and how to introduce it)
    • (17:15) Building “team currency” through shared experiences
    • (22:07) The best question a leader can ask
    • (26:10) How to facilitate an improv game with your team
    • (30:53) A great manager Joel has worked for
    • (34:49) Keep up with Joel
    • (36:33) [Extended Episode Only] How to navigate change with an improv mindset
    • (43:07) [Extended Episode Only] The one thing you can’t do in improv (and why it matters for teams)


    Additional Resources:

    - Get the extended episode by joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with Joel Zeff


    - Follow Joel on LinkedIn here

    - Grab a copy of his book Make the Right Choice here

    - Visit his website for more information here


    Free Excerpt on Teamwork from Make the Right Choice


    Joel is providing members of Podcast+ with an excerpt on Teamwork from his book Make the Right Choice.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!


    347: 8 Toxic Thought Patterns That are Sabotaging You at Work (And How to Stop Them) with Cynthia Pong Mar 04, 2025
    Show notes

    We all have thought patterns that work against us—whether it’s feeling like an imposter, overextending ourselves at work, or assuming the worst in situations.


    Today’s guest breaks down eight negative mindsets that prevent professionals from thriving.


    Meet Cynthia Pong. Cynthia is an award-winning executive coach and speaker who empowers women of color leaders to advance their careers into positions of power. A Forbes Contributor and LinkedIn Top Voice for Job Search and Career, she has been featured in HBR, The Atlantic, and on NBC, CBS, NPR, and more. Cynthia’s book, Don’t Stay in Your Lane: The Career Change Guide for Women of Color, has cemented her as a foremost voice on career advancement, negotiation, and thought leadership.


    In this episode, Cynthia shares how we can recognize and reframe limiting beliefs, such as the martyr complex, regretful thinking, and comparison bias, to step into our power with confidence.


    Through real-world examples, you’ll learn actionable strategies to develop a growth mindset, set healthier work boundaries, and show up as your best self.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (02:35) Dealing with the martyr complex in the workplace
    • (10:31) Self-doubt isn’t always imposter syndrome
    • (14:56) The impact of a weaker locus of control
    • (20:09) Letting go of regretful thinking
    • (23:44) Judgmental thinking creates a toxic team culture
    • (29:05) Stop assuming the worst with crystal ball thinking
    • (32:35) A great manager Cynthia has worked for
    • (33:49) Keep up with Cynthia
    • (35:00) [Extended Episode Only] Comparison bias is stealing your joy
    • (41:28) [Extended Episode Only] Catastrophic thinking turns small problems into crises


    Additional Resources:

    - Get the extended episode by joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here

    - Watch this quick lesson on Imposter Syndrome

    - Check out the Self-Compassion Skills Workbook


    Keep up with Cynthia Pong


    - Follow Cynthia on LinkedIn, Facebook, Instagram, and TikTok

    - Subscribe to her YouTube channel here

    - Explore her work on Forbes here


    FREE PDF: Overcome Negative Beliefs


    Cynthia is giving members of Podcast+ a Free 10+ page PDF that includes activities to address the Martyr Complex, Locus of Control, and Comparison Bias to help you overcome negative beliefs.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!



    346: Elevate Your Virtual Communication with Science-Backed Strategies with Andrew Brodsky Feb 25, 2025
    Show notes

    Do you realize how important virtual communications are to your team’s effectiveness? Except for in-person meetings, all our communications with our colleagues happen virtually.


    This is true whether you’re fully remote, hybrid, or even in-office. But what if you could communicate clearly and authentically every time, no matter the virtual method? That’s exactly what today’s guest is here for.


    Meet Andrew Brodsky. Andrew is the CEO of Ping Group and an award-winning professor at the McCombs School of Business at The University of Texas at Austin. He is the author Ping: The Secrets of Successful Virtual Communication and was named one of Poets&Quants' “World’s 40 Best Business School Professors Under 40”.


    Andrew specializes in workplace technology, communication, and productivity, and today, he is going to share his science-backed strategies for communicating effectively through virtual modalities.


    We dive into why even in-office teams are communicating virtually more than ever, how different modes (like audio vs. video) affect perceived authenticity, and practical tips for setting communication norms in the workplace.


    In the extended episode available to Podcast+, we explore the dangers of relying too heavily on AI to help you manage your communication and how to avoid misinterpretations in virtual communication.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (02:20) Defining virtual communication beyond remote work
    • (04:54) Different modes of virtual communication and what they’re intended for
    • (06:39) The importance of authenticity in virtual communication
    • (11:03) When to choose synchronous vs. asynchronous communication
    • (15:57) The PING Framework for effective virtual communication
    • (20:51) Adapting language mimicry for better text-based communication
    • (23:21) Tips for setting communication norms
    • (29:28) A great manager Andrew has worked for
    • (30:24) Keep up with Andrew
    • (31:53) [Extended Episode Only] The hidden problem with using AI for virtual communication
    • (36:50) [Extended Episode Only] Misinterpretations in virtual communication and how to avoid them
    • (40:06) [Extended Episode Only] Overcoming communication default bias


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here

    - Watch this episode on Brainstorming Hacks


    Keep up with Andrew Brodsky


    - Follow Andrew on LinkedIn here

    - Grab a copy of his book here


    FREE PDF: Virtual Communication Styles Tool


    Andrew is providing members of Podcast+ his Virtual Communication Styles Tool. This tool will not only help you identify your virtual communication style but it will also help you adapt your communication approach to facilitate clearer exchanges, forge stronger connections in virtual settings, and achieve your communication goals.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!



    345: The Shocking Truth About High-Performing Teams with David Burkus Feb 18, 2025
    Show notes

    You’ve probably heard that hiring the best talent is the key to building a high-performing team. But what if that’s only half the truth? Thankfully, today’s guest will reveal what it really takes to build the best team ever.


    Today’s guest is David Burkus. One of the world’s leading business thinkers, David’s forward-thinking ideas and bestselling books are changing how companies approach leadership, teamwork, and collaboration.


    A skilled researcher and inspiring communicator, David is the bestselling author of five books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. Since 2017, David has been ranked multiple times as one of the world’s top business thought leaders.


    In this episode, David shares why the best teams aren’t necessarily the most talented—they’re the ones with the strongest culture. He breaks down three key elements that make teams thrive, including the incredible story of Alan Mulally’s turnaround at Ford Motor Company.


    Plus, in the extended episode available to Podcast+ members, we dive into practical ways to get your team actively involved in cultivating a strong culture.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (01:15) What makes a team the best team ever?
    • (03:40) Why the “team” makes the talent, not the other way around
    • (06:32) The three core elements of high-performing teams
    • (10:15) How Alan Mulally saved Ford through cultural change
    • (20:10) Culture is not built; it’s cultivated
    • (21:13) Steps to start moving your team culture in the right direction
    • (26:59) How gratitude and impact statements improve motivation
    • (28:09) A great manager David has worked for
    • (30:22) Keep up with David
    • (33:53) [Extended Episode Only] How team members can actively participate in cultivating a strong culture
    • (38:43) [Extended Episode Only] The importance of specificity in team communication


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with David Burkus


    - Follow David on LinkedIn here

    - Subscribe to David’s YouTube channel here

    - Grab a copy of his book Best Team Ever! Here


    Free PDF Guides for Manual of Me and Team Charter


    David is providing members of Podcast+ with two guides - The Manual of Me and Team Charter which he speaks about in the extended episode.


    Originally conceived by Ben Dattner, Manual of Me is a really useful tool for showing people how they can best work with you.


    The Team Charter is a living document that will be used to develop shared understanding and expectations about working together as a team moving forward.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!



    344: Enhancing Team Dynamics with The Power of DiSC with Jen Fox Feb 11, 2025
    Show notes

    Does your team struggle to collaborate effectively due to clashing personalities? Say no more. Today’s guest is here to dive deep into how you can enhance your team dynamics using DiSC.


    Meet Jen Fox. Jen has spent the last 25 years working inside and outside of global organizations, listening to employees, facilitating learning, and leading cultural change. Hailed as one of the "most no-nonsense learning & development professionals on the planet", she brings pragmatic solutions to the most complex workplace challenges. She is a trusted executive coach, dynamic facilitator, and advocate for flexible work. And she was recently recognized as a Top 10 DiSC Provider by ManageHR Magazine.


    In this episode, Jen shares how the DiSC profile assessment can unlock your team’s potential through self-awareness and an understanding of different working styles.


    Learn how DiSc categorizes behaviors into four main styles—Dominance, Influence, Steadiness, and Conscientiousness—and how managers can leverage this knowledge to delegate tasks, motivate employees, and resolve conflicts.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (00:31) What is DiSC, and how is it different from other profile tests?
    • (02:55) An overview of the four DiSC styles
    • (06:07) How DiSC affects interpersonal collaboration at work
    • (10:39) Does your DiSC profile change over time?
    • (14:05) An in-depth analysis of the four DiSC styles
    • (31:13) A great manager Jen has worked for
    • (32:58) Keep up with Jen
    • (33:31) [Extended Episode Only] How to use DiSC to help you and your team perform better
    • (37:41) [Extended Episode Only] Using the DiSC framework to improve feedback


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with Jen Fox


    - Follow Jen on LinkedIn here

    - Visit Jen’s website here


    20% OFF INDIVIDUAL DiSC ASSESSMENT


    Jen is offering a 20% discount on any individual DiSC assessment. In addition, if you'd like to bring DiSC to your team meeting or offsite, you'll receive 20% off all assessments for your workshop as long as you book by April 30, 2025.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!



    343: The Real Reason People Leave Jobs (And How to Retain Your Best Employees) w/ Michael Horn Feb 04, 2025
    Show notes

    You’ve heard it before: “People don’t quit jobs; they quit bad bosses.” But is that really the whole story? Why do employees really leave their jobs? That’s exactly what we’ll answer today with our guest.


    Meet Michael Horn. Michael is the co-author of Job Moves: 9 Steps for Making Progress In Your Career. Michael strives to create a world in which all individuals can build their passions, fulfill their potential, and live a life of purpose. He is the author of several books, including the award-winning Disrupting Class, Choosing College, Blended, and From Reopen to Reinvent.


    He is the co-founder and a distinguished fellow at the Clayton Christensen Institute, a non-profit think tank, and teaches at the Harvard Graduate School of Education. He also co-hosts the top higher education podcast, Future U., writes the popular Substack newsletter The Future of Education, and is a regular contributor to Forbes.com.


    In this episode, Michael shares his research into job transitions, highlighting the four distinct clusters and how managers can better support their teams.


    We explore how understanding each team member’s personal goals, life circumstances, and work preferences can create a stronger, more aligned team.


    Plus, in the extended episode available to Podcast+ members, Michael dives into strategies for how managers can take control of the situation, work with HR for extra support, and leverage practical tools like personal cheat sheets to improve communication between managers and employees.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.

    Conversation Topics

    • (00:00) Introduction
    • (01:49) Defining the “Jobs to Be Done” methodology
    • (04:27) Examples of common “push” and “pull” factors in job decisions
    • (07:22) The four macro clusters in job transitions
    • (11:35) Signs to watch for when an employee is considering leaving
    • (18:08) Team dynamics and their impact on employee dissatisfaction
    • (19:09) Why convincing someone to stay could hurt your team
    • (23:03) Should managers share their own “pushes” and “pulls” with their teams?
    • (24:34) Using assessments to gauge job satisfaction (and dissatisfaction) in real-time
    • (27:16) A great manager Michael has worked with
    • (28:05) Keep up with Michael
    • (29:04) [Extended Episode Only] How managers can take control when an employee is thinking of leaving
    • (34:02) [Extended Episode Only] Working with HR for extra support and the magic of personalized cheat sheets


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here

    Keep up with Michael Horn


    - Follow Michael on LinkedIn here

    - Grab a copy of Michael’s new book, Job Moves, here


    Book Giveaway: 5 Free Signed Copies of Job Moves


    Michael is giving away five copies of his book Job Moves: 9 Steps for Making Progress In Your Career to members of Podcast+. Full of useful activities and tools, Job Moves offers the timeless framework of our generation to help anyone create a career that will be happier and more fulfilling. You must enter the drawing by February 28th.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!



    342: The Power of Courageous Communication (and How to Unlock It) with Michelle Gladieux Jan 28, 2025
    Show notes

    Have you ever held back in a meeting, fearing how your words might be received?


    Fear often takes the driver’s seat in our communication, keeping us from building better relationships and unlocking new opportunities.


    But what if you could overcome those fears? This week’s guest is here to help you do just that.


    Meet Michelle Gladieux. Michelle is the author of Communicate with Courage, a transformative and award-winning bravery manual for your personal and professional life. She leads a consulting company offering development programs across sectors (for profit, non-profit, government, academia, and industry) and has been called a human potential whisperer who loves what she does - and it shows!


    Today, Michelle reveals the four hidden challenges blocking our communication potential and shares actionable advice to help you become a courageous communicator.


    In the extended episode available to members of Podcast+, Michelle dives deeper, discussing how managers can empower their teams to communicate courageously and how feedback can be a powerful tool for growth.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.

    Conversation Topics

    • (00:00) Introduction
    • (02:03) What communicating with courage means
    • (03:36) Four hidden challenges in communication
    • (11:01) How small shifts in communication create a lasting impact
    • (16:16) The power of stating your intention upfront
    • (23:08) How owning your weaknesses improves communication
    • (26:05) The Fighter Wing Feedback Challenge
    • (33:12) Keep up with Michelle
    • (34:33) [Extended Episode Only] How to help your team become courageous communicators
    • (40:32) [Extended Episode Only] Why it’s hard to give praise and say “Thank you”


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with Michelle Gladieux


    - Follow Michelle on Instagram here

    - Sign up for Michelle’s quarterly newsletters here

    - Grab a copy of her book Communicate with Courage here


    FREE PDF Download of 10 Tips to Turn Up Your Courage as a Communicator


    Michelle is providing members of Podcast+ a Free PDF download of 10 Tips to Turn Up Your Courage as a Communicator. This tip sheet is exclusively available to Modern Manager Podcast+ members!


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!



    341: How to Get Your Team to Do What You Ask with Steven Blue Jan 21, 2025
    Show notes

    Why do people often struggle to follow through on their responsibilities, even after they agree to do so in a meeting?


    Today’s guest is here to unpack this exact issue and offers practical solutions to help you and your team get things done.


    Meet Steven Blue. Steven is the CEO of Miller Ingenuity, which creates high technology products that save lives and preserve the environment. He is a keynote speaker and has addressed audiences at Harvard Business School, The United Nations, Carnegie Hall, The Safe America Foundation, and many more.


    Steven is also the CEO in residence at Winona State University and author of 5 best-selling books including Mastering the Art of Success, The $10 Million Dollar Employee and Metamorphosis. He works with executives, leaders, entrepreneurs, and anyone seeking to learn how to maximize their company’s growth through fostering company culture and innovation.


    In this episode, Steven and I dive into why employees sometimes fail to follow through and what managers can do to address these challenges—from mentoring to clear delegation to creating a workplace culture that empowers employees.


    In the extended episode available to members of Podast+, you’ll also hear powerful examples of what happens when values are aligned and how intentional culture-building transforms organizations.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (02:24) Why people struggle to follow through on tasks
    • (04:28) Giving employees the permission “not to know”
    • (07:13) Two most powerful phrases every leader should use
    • (08:57) Strategies to ensure team members fulfill their responsibilities
    • (16:30) The 3 Cs of effective communication
    • (22:46) Building a values-driven organizational culture
    • (26:55) A great manager Steven has worked for
    • (28:09) Keep up with Steven Blue
    • (28:44) [Extended Episode Only] Understanding your organization’s culture
    • (31:23) [Extended Episode Only] Transitioning to the cultural values you want


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with Steven Blue


    - Follow Steven on LinkedIn here

    - Visit Steven’s official website for more information here


    Free Book or Coaching Session for 5 Members of Podcast+


    Steve is offering five members of Podcast+ either a Free copy ofUnlocking Success: Inspiring Tales of Resilience, Innovation, and Growth or a private 1-hour coaching session with him.


    In Unlocking Success, Jack Canfield, the co-creator of the bestselling Chicken Soup for the Soul® series, joins forces with an exceptional group of professionals from around the globe to bring you a collection of stories that illuminate the power of resilience, creativity, and determination.


    Each chapter offers a unique glimpse into the journey of individuals who faced adversity, embraced innovation, and transformed obstacles into opportunities.

    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!


    340: Effortlessly Boost Your Writing Skills with This Simple Framework with Davina Stanley Jan 14, 2025
    Show notes

    How often do you send an email only to spend hours clarifying it later? Or find yourself rewriting a team member’s work to get it “right”?


    Mastering written communication–whether in emails, reports, proposals, or Slack messages–is more important than ever given how we collaborate today. Thankfully, today’s guest is here to share the ins and outs of effective writing.


    Meet Davina Stanley. Davina is the founder of the Clarity First Program, which helps C-suite executives and their teams better engage senior leaders and boards in complex ideas.


    In this episode, Davina and I dive into how strategic thinking and structured frameworks can transform written communication, enabling managers and teams to convey their ideas with clarity and impact.


    Plus, in the extended episode available to Podcast+ members, we explore how managers can empower their teams to write impactful communications and how AI can be a powerful tool to improve your writing skills.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.



    Conversation Topics

    • (00:00) Introduction
    • (01:37) The mistakes we make when writing
    • (05:55) Crucial first step before drafting any written communication
    • (10:31) What a well-structured written communication looks like
    • (17:01) Writing for teams vs. one-on-one messages
    • (18:55) Applying structured frameworks to elevate all forms of writing
    • (26:50) Simple tips for boosting your team’s writing skills
    • (29:18) A great manager Davina has worked for
    • (30:39) Keep up with Davina Stanley
    • (31:13) [Extended Episode Only] How to empower your team to improve their own writing
    • (35:35) [Extended Episode Only] AI hacks for clearer, more effective writing


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with Davina Stanley


    - Follow Davina on LinkedIn here

    - Check out her written works and other services here


    20% Off All Resources


    Davina is giving members of Podcast+ 20% off all her resources which includes her online courses and other tools to help managers and their teams clarify and convey complex ideas.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


    Follow The Modern Manager on your favorite podcast platform so you won’t miss an episode!


    339: Lead Smarter by Increasing Your Emotional Intelligence with Roberta Fernandez Jan 07, 2025
    Show notes

    When it comes to leadership, emotional intelligence often gets overlooked. For years, the American work culture has emphasized suppressing emotions in the workplace. But times are changing.


    Today,emotional intelligence is as crucial as any leadership skill–if not the most essential. Our guest is here to show us why it matters and how to manage our emotions effectively.


    Meet Roberta Fernandez. Roberta is a professional development consultant specializing in emotional intelligence and organizational cultural change. She holds a Master Practitioner certification in NLP and is a Board-certified Hypnotherapist, making her uniquely skilled in understanding human behavior. Roberta’s past clients form a diverse portfolio, including Kemps, Sam’s Club, Target, Optum, Pentair, governments, academic institutions, and private small businesses.

    In this episode, Roberta and I explore the transformative power of emotional intelligence in the workplace. Roberta shares how emotions influence behavior and introduces practical tools for managing team dynamics effectively.


    With practical tips on staying calm in heated situations, navigating tough conversations, and recognizing workplace emotions, this episode is packed with insights to improve your leadership and collaboration skills.


    Join the conversation now!


    Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.

    Conversation Topics

    • (00:00) Introduction
    • (01:56) What is emotional intelligence?
    • (04:06) Understanding and addressing your emotions
    • (07:28) Why emotional awareness is critical for managers
    • (11:32) The FARE framework (Focus, Associate, Repeat, and Expect) explained
    • (16:45) Tips for navigating the emotions that come with change
    • (19:21) How to manage emotions during heated conversations
    • (25:19) Why do people act based on their beliefs
    • (30:19) A great manager Roberta has worked for
    • (31:16) Keep up with Roberta
    • (31:22) [Extended Episode Only] How to proactively prevent a conversation from getting emotional
    • (34:28) [Extended Episode Only] Using the Frame Tool for taking emotions out of team problem-solving


    Additional Resources:

    - Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

    - Read the full transcript here

    - Follow me on Instagram here

    - Visit my website for more here

    - Upskill your team here

    - Subscribe to my YouTube Channel here


    Keep up with Roberta Fernandez


    - Follow Roberta on LinkedIn and Instagram

    - Visit her website for more information here


    FREE Emotional Intelligence Assessment and the Frame Tool


    Roberta is providing members of Podcast+ with access to her emotional intelligence assessment as well as “the frame” tool, which she explains in the extended episode.


    To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.


    ---------------------


    The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.


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