The Government Huddle with Brian Chidester

Latest Episodes:

The One with the Queensland Chief Digital Officer Jul 18, 2022

Show notes

Tracy Whitelaw, Chief Digital Officer of the Local Government Association of Queensland and the 2021 Executive Leader of the Year Award for leadership in eGovernment joins the show to discuss why the challenges being faced by governments in Queensland, Australia are not unique to this region. We also talk about the greatest challenges facing government executives today, her advice for industry partners looking to make a change, and shares a compelling use case for IoT in public sector.

The One with the Government of Ireland CIO Jul 05, 2022

Show notes

Barry Lowry, Chief Information Officer for the Government of Ireland joins the show to discuss his priorities for his country’s digital transformation efforts and the ways he intends to center around his citizens. We also tall about how he has seen the role of the government CIO evolve, the ways he responded during the pandemic to support his various stakeholders, and how he is leading for a data-centric mindset.

The One with the City of Los Angeles CSO Jun 27, 2022

Show notes

Greg Spotts, Chief Sustainability Officer of the City of Los Angeles’ Bureau of Street Services joins the show to talk about his thoughts on why sustainability has received even more focus over the past few years in both the public and private sectors than it had before. We also discuss how these programs can be key enablers for their stakeholders, why it is so important to make “smarter” streets, and his recommendations for cities looking to build more robust sustainability programs in the future.

The One with the Government of Canada CIO Jun 14, 2022

Show notes

Catherine Luelo, Chief Information Officer for the Government of Canada joins the show to discuss how she is refreshing Canada’s digital strategy and improving government’s use of data. We also discuss her time as CIO at Air Canada when she navigated arguably the hardest period of time the global commercial aviation industry has ever faced with the pandemic, the risks and rewards of digital transformation, and the push to establish single digital identities for Canadians in support of their citizen experience priorities.

The One with the Genesys CX Strategist Jun 02, 2022

Show notes

Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.

The One with the GovTribe Co-Founder May 27, 2022

Show notes

Nate Nash, Senior Vice President at GovExec and Founder of GovTribe joins the show to discuss some of the latest trends happening in government contracting and ways for organizations to respond effectively to some of the changes. We also discuss the risky origin story of GovTribe, his latest research into IDIQ consumption and competition, and how to use data to get ahead of the RFP cycle.

The One with the Canalys Chief Analyst May 20, 2022

Show notes

Jay McBain, Chief Analyst at Canalys for Channels, Partnerships and Ecosystems, keynote speaker, author and recently named a Top 8 Global Influencer by Channel Partners joins the show to discuss why the next decade of the channel ecosystem will be pivotal as the technology industry undergoes a major transformation. We also talk about how marketplace are going to disrupt the current model, the importance of “orchestration” and the growth that could bring to companies, and what governments need to do to adapt to all of this change.

The One with the Former NHL Defenseman May 07, 2022

Show notes

Karl Alzner, former National Hockey League defenseman with the Washington Capitals and Partner Manager at ThunderCat Technology joins the show to talk about lessons that he learned during his career in the NHL and how they have translated to his new role in the government space. We also discuss why he decided to move into the public sector industry, what it takes to have staying power in challenging environments, and shares what some of the growing pains have been during his transition.

The One with the WalkMe VP Apr 25, 2022

Show notes

Billy Biggs, Vice President of Public Sector at WalkMe joins the show to discuss his views on the state of the customer and employee experience landscapes in government. We also talk about how the pandemic has impacted procurement in the public sector, he illustrates the importance of data for CX strategy, and his thoughts on hiring as we navigate what some are calling the “Great Resignation.”

The One with the Former FCC CIO Apr 12, 2022

Show notes

Francisco Salguero, Digital Acceleration Architect at Salesforce and Former Chief Information Officer at Federal Communications Commission joins the show to discuss why technology is not the most important aspect to government digital transformation. We also talk about the impact Brazilian Jiu-Jitsu has had on his career, his advice to industry as they engage public sector leaders, and some of the non-technical challenges he faced sitting in the CIO role.