Show notes
“I feel like I’ve been fired by America,” says Cracker Barrel CEO Julie Masino in a vulnerable tell-all that goes behind the scenes into the explosive Cracker Barrel rebrand, which Glenn describes as “stupid from start to finish.” In August 2025, Cracker Barrel unveiled a minimal new logo with modern fonts, cozy colors ... but no nice old man and no BARREL for him to lean on. But it wasn’t just the logo; the restaurant chain was also getting a “modern” remodel. In short: We hated it. Social media erupted with brutal reviews, calling it “minimalist,” “soulless,” and “downright ugly.” Cracker Barrel stock tanked, its attempt to tamp down the pushback backfired, and it looked like this was the company's “Bud Light moment.” But then, Cracker Barrel surprised us. Its leaders listened. Within weeks, they scrapped the new logo, reinstated the original, and hit pause on every remodel. “COVID even made Cracker Barrel start drinking,” says Doug Hisel, senior vice president of store operations, as he takes Glenn behind the scenes as to what REALLY led to moment that brought Cracker Barrel to its knees. In Julie’s first interview since her time on “Good Morning America,” when she said the response to the new logo “was overwhelmingly positive,” she is here to say to America: “I’m sorry ... I regret it.” Now the question is: Will America forgive her?
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