The Chris Voss Show

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The Chris Voss Show Podcast – Business on the Edge: How to Turn a Profit and Improve Lives in the World’s Toughest Places by Viva Ona Bartkus, Emily S. Block Jul 20, 2024

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Business on the Edge: How to Turn a Profit and Improve Lives in the World’s Toughest Places by Viva Ona Bartkus, Emily S. Block https://amzn.to/4bQtrg2 A road map for how businesses can grow and make money while reducing poverty and conflict in some of the world’s most challenging environments Many companies worry that expanding into emerging markets is a risky—and even dangerous—move. Professors Viva Ona Bartkus and Emily S. Block see things differently. They argue that by entering markets in the world’s frontline regions—areas stuck in cycles of violence and extreme poverty—businesses can actually create stability and expand opportunity for communities and corporations alike. From helping Colombian farmers transition from growing coca to produce to disrupting human trafficking rings by creating more construction jobs in the Philippines, Business on the Edge proves that businesses can make money while advancing corporate social responsibility, environmental conservation, and social justice. Partnering with groups including multinational companies, NGOs, and the US military, Bartkus and Block outline their process for generating opportunities, detailing their successes and failures in launching over eighty growth-oriented business solutions in thirty countries. Bridging the gap between academic research and real-world experience, Business on the Edge shows how businesses can reduce risks, cut costs, and increase profits, all while creating economic opportunities that transform communities. About the author Emily Block is an Associate Professor of Strategy, Entrepreneurship and Management and the George Cormie Chair in Management at the Alberta School of Business. Her research program explores how values pluralism impacts the processes of legitimacy and change, the nature of social evaluations and how organizational theory can be used to understand and address grand challenges. Emily’s research has been published in journals such as AMJ, SMJ, JBV, JOM, MISQ and JMS. Her book, “Business on the Edge,” explores how business can both thrive and improve lives in post-conflict environments. She serves on the ASQ editorial board and is a Visiting Professor at Strathmore University in Nairobi, Kenya. She received her BBA in Management from the University of Notre Dame and her PhD in Organizational Behavior from the University of Illinois at Urbana- Champaign.

The Chris Voss Show Podcast – Pattern Breakers: Why Some Start-Ups Change the Future by Mike Maples Jr, Peter Ziebelman Jul 20, 2024

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Pattern Breakers: Why Some Start-Ups Change the Future by Mike Maples Jr, Peter Ziebelman https://amzn.to/4bQrwrx Based on extensive research and real-world examples, this book upends accepted wisdom about how to achieve success when launching a startup or creating a new product. The breakthrough concepts of Pattern Breakers come from the observations of Mike Maples Jr., a seasoned venture capitalist, who noticed something strange. Start-ups like Twitter, Twitch, and Lyft had achieved extraordinary success despite their disregard for “best practices.” In contrast, other startups deemed highly promising often failed, even when they seemed to do everything right. Seeking answers, Maples and coauthor Peter Ziebelman set out to discover the hidden forces that drive extraordinary start-up success. Pattern-breaking success, they reveal, demands a different mindset and actions to harness developments others miss or that may, at first, seem crazy. Pattern Breakers is filled with firsthand storytelling about initial interactions with some of the most transformative start-ups of recent times. Maples and Ziebelman challenge us to rethink how to transcend the ordinary and achieve the extraordinary. About the author Mike Maples, Jr. is an entrepreneur, venture capitalist, and author. He is focused on backing the founders of startup companies at the very beginning of their startup journeys. As a co-founding partner at Floodgate, he’s been on the Forbes Midas List eight times for his investments in companies such as Twitter, Twitch, Okta, Outreach, Rappi, Chegg, and Applied Intuition. Maples co-authored Pattern Breakers, which entrepreneurship thought leader Steve Blank calls “the most important book on startups in the last ten years.” He additionally hosts a podcast and newsletter, which explore the pivotal role of pattern-breaking founders in reshaping business and culture in the 21st Century.

The Chris Voss Show Podcast – A Call to Wholeness: Empowering Organizations Through Possibility by Ph.d. Byars, Jan, Susan Taylor Jul 18, 2024

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A Call to Wholeness: Empowering Organizations Through Possibility by Ph.d. Byars, Jan, Susan Taylor https://amzn.to/466rtqB Generoninternational.com Living in a fragmented state changes our hearts, minds, and bodies. Most of us know this as a feeling of overwhelm or burnout. We know the words, but often do not really understand their impact on our lives, our work, the people around us, and our organizations. Thankfully, it just takes a leap of faith and willingness to emerge from a fragmented state to answer the call to Wholeness. Told as a fictional story underpinned by Bohm's understanding of Undivided Wholeness and Dialogue, Jan Byars, PhD, and Susan Taylor combine years of experience in counseling and coaching both individuals and organizational leaders to offer hope and help to those desiring to move from the turmoil of overwhelm and burnout into a peaceful state of clarity and coherence. In a follow-up section enhanced by tools, practices, and resources, Byars and Taylor provide trusted guidance that invites others to plant the seeds of transformation, explore self-care, and ultimately uncover their own path to Wholeness. A Call to Wholeness shares a story about accepting power and recognizing possibility that is enhanced by tools and exercises that guide others into a new paradigm for life and business.

The Chris Voss Show Podcast – How Democrats Can Win Back Men: Why Understanding Male Voters and Their Issues is Vital for Democratic Victory by Mark W. Sutton Jul 18, 2024

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How Democrats Can Win Back Men: Why Understanding Male Voters and Their Issues is Vital for Democratic Victory by Mark W. Sutton https://amzn.to/46cj7NT "How Democrats Can Win Back Men could be the most important book ever written toward both the re-election of President Biden in 2024 and reversing the loss of men to the Democratic party in the next decades if the people running President Biden's campaign implement its advice..." -- Dr. Warren Farrell, author of The Boy Crisis Democrats have been losing men -- it's time to win them back! A registered Democrat for 35 years, debut author Mark W. Sutton examines voting patterns, Democratic strategy, and policy decisions revealing the urgent need for the party to better appeal to male voters in 2024 and in the coming decades. The margins of victory, particularly in key swing states, have been razor-thin in the last two presidential elections. If Democrats can sway just a small percentage of male voters, they greatly improve their chances of taking both the White House and Congress. Sutton shows how Democrats can reframe messaging and adjust strategic and policy decisions to increase their odds of winning in 2024 and beyond.

The Chris Voss Show Podcast – Solomea: Star of Opera’s Golden Age by Andriy J Semotiuk Jul 16, 2024

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Solomea: Star of Opera's Golden Age by Andriy J Semotiuk https://amzn.to/3ya7Y3A Myworkvisa.com What does it take to reach the very top of your profession or calling? How does one rise from humble beginnings to achieve greatness and to perform with other first-class artists on the world stage? How do you break through barriers blocking you from reaching success because you are not the "right kind" of person? How do you break through the glass ceiling as a woman? As a parent or grandparent, where can one find a great model for children or even grandchildren to emulate? These are just some of the questions answered in this book. Solomea Krushelnytska was hailed as the world's leading dramatic soprano during the Golden Age of opera at the turn of the 20th century. Born in 1872 into a family with eight children in a small village in Western Ukraine, she studied opera and battled her way to superstardom while performing with opera legends like composer Giacomo Puccini, director Arturo Toscanini, and tenor Enrico Caruso. Working with Arturo Toscanini, she played the lead roles of Salome and Elktra in the premiers of these operas in Italy. Among other major successes, Krushelnytska helped Giacomo Puccini rescue the opera Madama Butterfly from its failed debut at La Scala in Milan in 1904 by playing the lead role of Cio-Cio-San in the opera's re-creation in the Teatro Grande in Brescia, Italy later that year. Thanks to their joint efforts, Madama Butterfly remains one of the most popular operas to this day. She also played other leading roles in major opera houses in Europe, South America, North America, and Northern Africa. Throughout her career, she shared the fruits of her success with her family. Towards the end of her career, she moved back to Western Ukraine on the eve of World War II. Her beautiful voice was then drowned out by the gunfire of Soviet and Nazi armies and she was reduced to struggling for survival. Yet reverence for her talent likely helped her escape most of the ultraviolence that rampaged through her city at that time. Throughout the world war, she sheltered the author's mother, aunt, and grandparents in her apartment. She spent her final years in Lviv, teaching at the same place where her rise to fame and fortune had begun. Told from the perspective of her grand nephew Andriy Semotiuk, with intimate details related to his family's immigrant experience never before shared, her rags-to-riches life story is an amazing odyssey, a triumph of the human spirit, an incredible testament to her dedication to art, and an inspiration to people everywhere.

The Chris Voss Show Podcast – The Power of Instinct: The New Rules of Persuasion in Business and Life by Leslie Zane Jul 14, 2024

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The Power of Instinct: The New Rules of Persuasion in Business and Life by Leslie Zane https://amzn.to/4bK6GtQ Award-winning Fortune 500 brand consultant and behavioral expert Leslie Zane shatters conventional marketing wisdom, showing readers how to tap into the hidden brain where instinct prevails, creating a powerful network of connections that drive people to buy your product, company, or vision. People don't make decisions with their conscious mind, but on instinct. In The Power of Instinct, marketing consultant and behavioral science expert Leslie Zane shows that to grow a brand, business, or even a social movement, traditional persuasion tactics fall short. Instead, you must connect to the instinctive mind. And to do this, you need to understand the science of consumer choice and employ techniques that work with a person's brain, not against it. Zane uncovers the hidden network of connections that dictates the snap decisions we make and cracks the code on how to influence it. With a revolutionary set of rules for expanding the network, Zane shows us how to make any brand, business, political candidate, or idea the dominant instinctive choice. With science as your guide, as well as stories from the world's most successful brands from McDonald's and Lululemon to the Yankees and Taylor Swift, you'll learn: What kind of messages create the greatest amount of positive associations; Why finding new customers accelerates growth and relying on existing ones is a trap; Why emotional stories are not enough to drive trial and long-term brand loyalty. Whether you're an entrepreneur, Fortune 500 executive, marketing professional, or job seeker, mastering the power of instinct will help supercharge your growth and make whatever you're selling the first choice for any audience. About the author Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth. Like many pioneers, Zane's provocative ideas were dismissed early on. In 1995, she founded Triggers®, the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions. With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over 2X incremental revenue growth for their Fortune 100 clients.

The Chris Voss Show Podcast – Mike Kuczkowski, the founder of Orangefiery, on Leadership, Entrepreneurship, and Building Better Companies Jul 12, 2024

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Mike Kuczkowski, the founder of OrangeFiery, on Leadership, Entrepreneurship, and Building Better Companies Orangefiery.com About the Guest(s): Mike Kuczkowski is an experienced professional with over 25 years in communications, management, consulting, journalism, and politics. In 2014, he founded Orangefiery, a firm that focuses on strategic consulting and communications to assist clients in solving business problems and driving change. Episode Summary: In this episode, Chris Voss interviews Mike Kuczkowski, the founder of Orangefiery, discussing leadership, entrepreneurship, and building better companies. Mike shares insights on communication strategies, effective leadership, and aligning employees with corporate strategies. The conversation delves into the importance of listening, sense-making, and maintaining trust as a leader. Key points covered include the significance of active listening in the first 90 days of leadership, the need for leaders to see around corners by engaging with stakeholders, and aligning employees with corporate strategies to drive organizational success. Key Takeaways: Leaders should focus on being vulnerable, listening actively, and adapting to change in dynamic business environments. Developing a sense-making approach is crucial for making informed decisions as a leader and gaining trust from stakeholders. Building trust involves showcasing transparency, integrity, and aligning actions with the organization's core values. Effective leadership requires continuous communication, empathy, and a servant leader mentality to inspire and engage employees. Encouraging a culture of learning from failure, promoting innovation, and fostering a collaborative environment are key aspects of successful leadership. Notable Quotes: "Trust is about behaviors, doing the right thing, aligning actions with core values, and making decisions based on a sense of purpose." - Mike Kuczkowski "Leading from a place of vulnerability, listening actively, and maintaining empathy can drive organizational success and build strong relationships." - Mike Kuczkowski For more insights on leadership, communication strategies, and corporate alignment, tune in to the full episode and explore additional valuable content from the podcast.

The Chris Voss Show Podcast – Customer Experience Expert Lynn Daniel Shares Insights on Entrepreneurism and Respect Jul 11, 2024

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Customer Experience Expert Lynn Daniel Shares Insights on Entrepreneurism and Respect Thedanielgroup.com ### About the Guest(s): Lynn Daniel is the CEO of The Daniel Group, a company he founded in 1989. With a background in management, consulting, corporate planning, and product management, Lynn has led The Daniel Group to specialize in helping B2B companies measure, manage, and improve customer experience since 2005. His firm works with clients such as AGCO, Navistar, Kuma, and 80% of Caterpillar dealers to enhance profitable and loyal customer relationships. Lynn holds a BA in Political Science from North Carolina State University and an MBA from the University of Virginia. ### Episode Summary: In this engaging episode of The Chris Voss Show, Lynn Daniel, CEO of The Daniel Group, shares insights on how his company focuses on customer experience consulting for B2B companies. He discusses the importance of customer service, the power of referrals, and the impact of emotional satisfaction on customer relationships. Lynn emphasizes the significance of leadership's role in shaping a company's commitment to customer experience and highlights the correlation between employee experience and customer experience for business success. ### Key Takeaways: * The Daniel Group specializes in measuring, managing, and improving customer experience for B2B companies. * Customer satisfaction directly influences referrals, with highly satisfied customers being more likely to refer a company. * Emotional satisfaction plays a crucial role in customer relationships, surpassing rational satisfaction in impact. * Leadership commitment is essential in prioritizing customer experience within a company's strategic goals. * There is a strong connection between employee experience and customer experience, highlighting the need for a positive work environment. ### Notable Quotes: * "One of the things we have learned is emotional satisfaction. How you feel about something is far more powerful by far than any kind of rational satisfaction." * "There's such a strong connection between employee experience and customer experience. Ultimately, that's gonna backfire on you." Don't miss out on the insightful discussion with Lynn Daniel on The Chris Voss Show as he delves into the world of customer experience, leadership, and employee engagement. Tune in to gain valuable insights and stay informed on the latest trends in customer service and business strategy.

The Chris Voss Show Podcast – Shocks, Crises, and False Alarms: How to Assess True Macroeconomic Risk by Philipp Carlsson-Szlezak, Paul Swartz Jul 07, 2024

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Shocks, Crises, and False Alarms: How to Assess True Macroeconomic Risk by Philipp Carlsson-Szlezak, Paul Swartz https://amzn.to/3zruzcg An essential new guide to navigating macroeconomic risk. The shocks and crises of recent years - pandemic, recession, inflation, war - have forced executives and investors to recognize that the macroeconomy is now a risk to be actively managed. Yet unreliable forecasting, pervasive doomsaying, and whipsawing data severely hamper the task of decoding the landscape. Are disruptions transient and ephemeral—or permanent and structural? False alarms are costly traps, but so are true structural changes that go undetected. How can leaders avoid these macro traps to make better tactical and strategic decisions? In this perspective-shifting book, BCG Chief Economist Philipp Carlsson-Szlezak and Senior Economist Paul Swartz provide a fresh and accessible way to assess macroeconomic risk, and a corrective to prevailing thinking and practice. Casting doubt on conventional model-based thinking, they demonstrate a more powerful approach to building sound macroeconomic judgment. Using incisive analysis built upon frameworks, historical context, and structural narratives - what they call "economic eclecticism" - the book empowers readers with the durable skills to assess continuously evolving risks in the real economy, financial system, and the geopolitical arena. Moreover, the authors' richer and more nuanced approach reveals that the all too common narratives of economic collapse and decline are often false alarms, while the fundamental strengths of our current "era of tightness" become visible. With rational optimism rather than gloom, Shocks, Crises, and False Alarms speaks to the key financial and macroeconomic controversies that define our times - and provides a compass for navigating the macroeconomy. Rather than relying on blinking dashboards or flashy headlines, leaders can and should judge macroeconomic risks for themselves.About the author Philipp Carlsson-Szlezak is BCG's Global Chief Economist and a Managing Director & Partner in the firm's New York office. He is a regular contributor to Harvard Business Review, World Economic Forum Agenda, and other business publications. You can read Philipp’s latest thinking in his Fortune column. Philipp was previously Chief Economist at Sanford C. Bernstein where he covered the economy and markets for institutional investors across the global asset management industry. Earlier in his career, he worked for the OECD and McKinsey & Company . Philipp studied at LSE and has a Ph.D from Oxford University.

The Chris Voss Show Podcast – A Wedding in Lake Como (Meet Me in Italy) by Jennifer Probst Jul 07, 2024

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A Wedding in Lake Como (Meet Me in Italy) by Jennifer Probst https://amzn.to/3WbvJl8 A destination wedding in Italy’s Lake Como brings three best friends back together to face the secrets of the past in this romantic novel from New York Times bestselling author Jennifer Probst. Best friends Ava, Madison, and Chelsea made a pact to reunite for each other’s weddings when their careers sent them in different directions. But after one of them makes a choice that tears the group apart, an upcoming wedding might be their last chance to heal old wounds. Ava is about to marry the man she loves in a lavish ceremony on the shores of Lake Como, but she’s haunted by the mistakes she’s made. Madison’s made a name for herself as an influencer in the fashion world but is threatened by a scandal impacting everything she holds dear. And Chelsea has the perfect family she always craved, but her professional dreams have fallen by the wayside. As they return to Italy’s gorgeous coast, the three women revisit their life-changing first trip to Lake Como during college. When Madison comes face-to-face with the college sweetheart who was at the heart of one of the most pivotal times of her life, can they forge a new way forward?

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