The Buzz with ACT-IAC

Latest Episodes:

Unlocking Government Tech Innovations with Pega Feb 05, 2026

Show notes

In this episode of The Buzz, we chat with Ben Barton and Jeremy Peterson from Pega Systems to discuss the latest innovations in government technology. They delve into practical applications of AI in the public sector and highlight Pega Systems' groundbreaking tool, Pega Blueprint. The conversation covers experiences from the recent ACT-IAC conference, shifts towards outcome-centric solutions, and the balance between innovation and risk in government tech.

Try Pega Blueprint here: AI Workflow Builder | Pega Blueprint

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound
(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)

Navigating Careers and Climate Change: Insights from an Associates Graduate from Maximus Jan 29, 2026

Show notes

In this episode, we chat with Dominic Palumbo about his career journey, academic background, and his current role at Maximus. Dom shares his experiences with the ACT-IAC Professional Development Associates Program and discusses a significant project examining the impacts of climate change on data centers. Highlighting networking, confidence building, and research skills, Dom provides valuable advice for young professionals and emphasizes the importance of industry involvement. Tune in to learn about his journey, the importance of networking, and the exciting challenges of working on climate resilience projects.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

Innovating Federal Tech at Karsun Solutions Jan 22, 2026

Show notes

In this episode of The Buzz, we sit down with Amanda Mahoney, Head of Marketing and Communications at Karsun Solutions, to discuss federal technology modernization with a specific focus on AI. Amanda delves into Karsun's platform Redux, highlighting how AI is used to modernize legacy systems efficiently. She also shares insights about the company's innovative processes, their collaborative culture, and the evolving landscape of AI applications in government. This conversation provides a glimpse into the future of federal tech and the importance of collaboration and curiosity in driving innovation.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

Playbook on Post-Quantum Cryptography: A Talk with an Associates Graduate from Accenture Federal Services Jan 15, 2026

Show notes

We get to talk with Kathryn Wayman, an early career professional who shares her journey through the ACT-IAC Professional Development Associates (PDA) program. Kathryn highlights her background, experience in government and consulting, particularly at Accenture Federal Services, and her involvement in developing a playbook for federal readiness for quantum computing. They discuss Kathryn's passion for public service, the diverse opportunities provided by the PDA program, and the significance of quantum computing and cryptography in federal agencies. The episode wraps up with a fun acronym challenge, showcasing Kathryn's competitive spirit.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

ICYMI: Innovation from the Unconventional Jan 08, 2026

Show notes

This panel features a discussion on innovative approaches to cybersecurity within various federal agencies. Key contributions come from James Donlon, Vice President at Oracle Group, and panelists Beckie Koonge (CIO of the National Weather Service), Anthony Brannum (CISO at the Department of Agriculture), and Jonathan Kraden (former federal policy advisor). The panel emphasizes the importance of balancing innovation with safety, tackling cybersecurity challenges, and leveraging AI for efficiency. They also highlight the need for cultural shifts within agencies to foster innovation, the significance of public-private partnerships, and practical steps for integrating new technologies while maintaining secure operations. The speakers advocate for better communication, both within the government and between the government and private industry, to enhance cybersecurity measures effectively.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

Happy New Year! A Heartfelt Thank You to Our Community Jan 01, 2026

Show notes

In this brief New Year episode host Yoanna Baez extends a heartfelt thank you to the federal community for their unwavering commitment and quiet perseverance over the past year.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

2025: Year in Review Dec 25, 2025

Show notes

This episode reviews the standout moments in government innovation and leadership from 2025. Key themes include the humanization of technology, the evolution of government contact centers, reimagined leadership in a hybrid world, the integration of AI in procurement, and the future of value creation through digital networks. Discussions highlight the importance of mission-first thinking, leveraging human-first design, embracing networks, and investing in emerging talent.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

ICYMI: Cybersecurity Summit, Keynote Fireside Chat Dec 18, 2025

Show notes

Keynote event featuring Dustin Goetz, Acting Chief Information Officer for the US Immigration and Customs Enforcement (ICE). The event covers crucial topics such as modernization strategies, asset inventory, data standardization, and cybersecurity integration. Goetz emphasizes the importance of seamless cybersecurity integration, automating tier one security operations, and preparing for evolving threats, including AI and post-quantum computing. The episode underscores ICE's commitment to modernization and collaboration with industry to enhance cybersecurity capabilities.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

ICYMI: CFO's Role in Delivering Value Through Customer Experience Dec 11, 2025

Show notes

An amazing panel discussion from a recent ACT-IAC CX SUMMIT, focuses on the synergy between financial management and service delivery. Moderated by Steven Boberski, with experts Clarence Crawford, Thomas Coleman, and Sarah Cunningham. They explore the role of CFOs in enhancing customer experience, strategic advising, and leveraging technology, like AI, for efficiency. They also discuss challenges like unfunded mandates and the evolving role of CFOs in the federal government. The episode highlights the importance of collaboration and creative problem-solving in achieving agency goals.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC

ICYMI: The Future of AI Powered Digital Services Dec 04, 2025

Show notes

Angy Peterson explore the transformation of customer experience, with highlights from a recent ACT-IAC CX Summit event. Angy Peterson, VP of the Experience Group at Granicus, shares her journey from newspaper design to helping government agencies build digital-first services. She delves into the potential of AI in government services, reflecting on how it can reshape experiences from convenience to deeper connection and collaboration. Key insights include the need for structured data, proactive content management, and the paradigm shift toward omnichannel, AI-powered interactions. Peterson emphasizes that the future lies in smart systems and richer conversations that truly understand and serve constituents.

Agile Product Discovery Course | ACT-IAC

Summary - A Hole in One with ACT-IAC