The Big Unlock

Advancing Pulmonology with AI and Functional Imaging Jun 24, 2025

The Big Unlock Podcast · Advancing Pulmonology with AI and Functional Imaging – Podcast with Vishisht Mehta

In this episode, Dr. Vishisht Mehta, Director of Interventional Pulmonology, Comprehensive Cancer Centers of Nevada and also the Department Chair of Pulmonology at MountainView Hospital, discusses his passion for clinical practice and emerging technologies like AI and telemedicine.

Dr. Mehta shares how his interest in AI began through vendor outreach and evolved into a deeper exploration of its applications in pulmonology, particularly in early lung cancer detection and functional imaging. He highlights the persistent underutilization of lung cancer screenings, with only 5–6% of eligible patients getting screened, and notes AI’s role in identifying high-risk individuals and managing lung nodules. He also emphasizes the value of telemedicine in improving patient access and outcomes.

Dr. Mehta has also created a resource hub – https://pulmonary.ai/ – and produced educational videos to guide clinicians in understanding and adopting AI tools. He advises that physicians must gain foundational AI literacy to make informed technology decisions in an increasingly digital healthcare landscape. Take a listen.

Reimagining Healthcare From Meaningful Use of Data to AI-Driven Equity Jun 20, 2025

The Big Unlock Podcast · Reimagining Healthcare From Meaningful Use of Data to AI-Driven Equity – Podcast with Aneesh Chopra

In this episode, Aneesh Chopra, Chief Strategy Officer at Arcadia shares a bold vision for advancing healthcare equity through smarter data use, AI, and workflow innovation. He unpacks the journey from the early days of “meaningful use” to today’s AI-powered, value-based care landscape, highlighting how intelligent workflows can reach underserved populations and improve outcomes at scale.

Aneesh introduces the concept of a “healthcare information fiduciary,” a model where apps and platforms act solely in the patient’s best interest, free from institutional financial incentives. He discusses how this, combined with emerging AI capabilities and interoperability standards like CMS’s FHIR APIs, can empower consumers and scale high-impact care delivery.

With real-world success stories, from improved hospital ratings via conversational AI to national gains in ADT data coverage, this episode offers healthcare leaders a roadmap for driving innovation through public-private collaboration and patient-centered data strategy. Take a listen.

When Technology Meets Care Management, Outcomes Improve. Jun 17, 2025

The Big Unlock Podcast · When Technology Meets Care Management, Outcomes Improve. – Podcast with Rob Posner

In this episode, Rob Posner, Chief Technology Officer, AbsoluteCare discusses how the organization is transforming care delivery through a member-centric, value-based model that emphasizes advanced care management and the social determinants of health.

Rob explains AbsoluteCare’s proactive, longitudinal care management approach – enabled by technology that empowers mobile care teams to engage with members wherever they are, whether at home, in the community, or within hospital settings. He underscores the importance of real-time data access, EMR availability at the point of care, and the role of transitional care managers in ensuring continuity post-discharge. Rob also emphasizes how governance, change management, and attention to operational details such as connectivity, mobility, and privacy are critical to success.

Rob also explores AbsoluteCare’s innovation strategy, including the use of ambient clinical documentation, AI-driven diabetic retinopathy screening, and organization-wide adoption of Microsoft Copilot. Rob shares his vision for the future of AI agents and robotic process automation to streamline workflows, reduce provider burden, and ultimately improve care outcomes. Take a listen.

Transforming Prior Authorization with AI Jun 16, 2025

The Big Unlock Podcast · Transforming Prior Authorization with AI – Podcast with Siva Namasivayam

He shares how AI is being applied to reduce administrative delays, including the use of generative AI to summarize clinical data and intelligent agents to assist with scheduling and information retrieval processes. The conversation also touches on enabling real-time approvals for a majority of cases, designing algorithms informed by physician input, and navigating the shift to remote work. The discussion offers insight into how technology can address systemic inefficiencies while maintaining clinical oversight. Take a listen.

Scaling With Autonomous AI for Diabetic Retinopathy Screening Jun 11, 2025

The Big Unlock Podcast · Scaling With Autonomous AI for Diabetic Retinopathy Screening – Podcast with Alvin Liu

In this episode, Dr. T.Y. Alvin Liu, Inaugural Director, James P Gills Jr MD and Heather Gills AI Innovation Center at Johns Hopkins Medicine shares his journey in healthcare AI, with a focus on image analysis and real-world applications.

Dr. Liu discusses the FDA-approved autonomous AI system for diabetic retinopathy screening, which enables early detection in primary care settings and improves screening adherence. He outlines successful AI implementations at Johns Hopkins, including prior authorization pilots using generative AI and the importance of operational understanding in deployment. He also discussed the intersection of value-based medicine and artificial intelligence, and the challenges of implementing successful AI programs.

At the enterprise level, Dr. Liu emphasizes the need for strong AI governance to assess safety, effectiveness, and ROI. He outlines key challenges for AI startups, especially around reimbursement and regulation, and urges them to pursue sustainable business models. He also suggests closer collaboration among startups, VCs, and integrated health systems to bridge the gap between innovation and real-world adoption, essential for scaling AI responsibly and delivering long-term value in healthcare. Take a listen.

We Believe in Provider-led AI Where Clinicians Have the Final Say Jun 06, 2025

The Big Unlock Podcast · We Believe in Provider-led AI Where Clinicians Have the Final Say – Podcast with Patrick Mobley

In this episode, Patrick Mobley, Co-Founder and CEO at Vivid Health shares how his personal background and professional journey inspired him to launch a platform that improves clinical workflows using generative AI.

Built in collaboration with Redesign Health, Vivid Health’s platform is designed to automate time-consuming, manual processes, such as patient outreach, assessments, care planning, and follow-ups—freeing nurses and care teams to focus on providing care. Patrick highlights their “provider-led AI” approach, where providers retain final control over AI-generated outputs. The platform supports over 100 conditions across 16 specialties and is being adopted in primary care, home health, and hospice settings. It reduces documentation time by over 50% and eliminates outreach labor in chronic care management workflows.

Patrick also emphasizes the platform’s value in scaling care, improving patient engagement, and supporting revenue generation, while offering deeper, more honest insights through automated, holistic patient assessments. Take a listen.

From Automation to Autonomy: Agentic AI Is Healthcare’s Next Frontier Jun 02, 2025

The Big Unlock Podcast · From Automation to Autonomy: Agentic AI Is Healthcare’s Next Frontier-Episode 163-Shekar Ramanathan

In this episode, Shekar Ramanathan, Executive Director of Digital Transformation at Atlantic Health System shares how the organization is evolving from traditional automation to a future shaped by agentic AI. He shares Atlantic Health’s journey from pilot projects to scalable AI implementations, highlighting real-world use cases such as ambient scribing, intelligent message routing, and virtual medical assistants for patient engagement.

Shekar outlines how Atlantic leverages generative AI to tackle both clinical and operational challenges, guided by a strategy that aligns AI initiatives with organizational goals. He emphasizes working backwards from the outcomes, integrating AI into specific workflows, and the need for strong governance frameworks. He also shares insights on Atlantic’s AI maturity model, challenges in scaling, cost containment, prompt engineering, and the critical role of education and cultural change.

Looking ahead, Shekar sees agentic AI as a transformative force—one that reduces administrative burden and unlocks new levels of autonomy in care delivery. He also reflects on the rising importance of Chief AI Officers in driving responsible and effective AI strategy across health systems. Take a listen.

Beyond the EHR: Advancing Patient Care with AI and Data Strategies May 27, 2025

The Big Unlock Podcast · Damo Consulting – Podcast – Ep 162 – Priti Patel

In this episode, Priti Patel, MD, VP and Chief Medical Information Officer at John Muir Health shares her journey from family physician to CMIO, offering insights into her 23-year tenure and the evolution of clinical informatics. She also talks about key challenges such as change management, the integration of new tools like predictive analytics, and streamlining prior authorization.

Dr. Patel discusses the growing role of informatics in healthcare and how collaboration across clinical and IT teams has driven innovation. One of the key highlights at John Muir Health, a community-based health system, is the early adoption of ambient AI technology for clinical documentation, leading to:

reduced cognitive load,
time savings of up to 30 minutes per note,
and enhanced provider-patient interactions.

She also emphasizes the critical role of seamless EHR integration in driving adoption, with over 60% of providers now using the tool regularly.

Dr. Patel also outlines the organization’s enterprise-wide data strategy, including a robust data literacy initiative that’s empowering staff at all levels, starting with the C-suite, to make data-driven decisions and improve care quality and operational outcomes. She underscores that aligning digital strategies with organizational priorities—while focusing on improving the clinician and patient experience—is central to sustainable transformation. Take a listen.

AI Agents Reduce Patient Access Time and Pajama Time for Doctors May 19, 2025

In this episode, Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC), shares how the organization is transforming healthcare through AI-powered voice bots, ambient listening, and digital front door innovations. She discusses the challenges and successes of implementing a new patient check-in system and deploying an automated AI agent in their patient access center.

Crystal notes that one of the biggest lessons is the value of starting small—piloting technology, demonstrating ROI and KPIs, and scaling gradually. MUSC’s AI voice bot – Emily – handles after-hours calls and appointment rescheduling, generating over $3 million in collections and reducing call handling time. Ambient tools like DAX have helped physicians cut “pajama time” by 37%, speed up chart closure, and improve clinical documentation. She also highlights how digital tools in the patient access center enhance scheduling and virtual care access, creating a seamless digital front door.

Crystal stresses the need for agile implementation, effective change management, and aligning technology with real workflows to drive lasting impact. Take a listen.

Human-centered GenAI is Rebuilding Trust in Healthcare Consumers May 12, 2025

Healthcare Digital Transformation Podcast · Damo Consulting – The Big Unlock – Podcast – Ep 160 – Rita Sharma

In this episode, Rita Sharma, Chief Product Officer at Pager Health discusses how they are implementing generative AI in healthcare, focusing on trust, ease of adoption, and responsible data practices.

Rita shares how consumers increasingly expect 24/7, human-like digital support and single point of contact to navigate the fragmented and often overwhelming healthcare system. She emphasizes that while the technology behind the generative AI is maturing rapidly, the real challenge lies in building trust—both within organizations and with consumers—particularly around the responsible data of use. Rita also talks about Pager’s approach to responsible AI implementation, noting that internal alignment on governance, data security, and transparency is just as critical as the technology itself.

Rita further highlights that successful adoption of generative AI is not just about innovation, but about creating a cultural alignment and fostering trust, ultimately ensuring personalized, streamlined care experiences for all. Take a listen.

Voice-Based Conversational Interfaces Will Revolutionize EHRs and Enhance Patient Care May 05, 2025

In this episode, Yaa Kumah-Crystal, MD, MPH, MS, Associate Professor of Biomedical Informatics and Pediatric Endocrinology at Vanderbilt University Medical Center (VUMC), discusses the potential of AI and voice technology in improving patient care and medical education. She also explores the challenges of interoperability and the potential for more at-home care and patient insights.

Dr. Kumah-Crystal talks about the evolution of Electronic Health Records (EHRs) and outlines three phases of EHR development: paper-based, classic digital entry, and the current generative AI era. She highlights significant advancements in ambient documentation workflows, which allow clinicians—especially in pediatrics, where communication is nuanced—to focus more on patients while AI handles note-taking. She shares her vision for fully integrated, voice-based conversational interfaces in EHRs that enhance both clinician satisfaction and patient engagement. Drawing from her experience as a pediatric endocrinologist and her work with Epic as the EHR vendor, she discusses implementing new workflows like Ambience and exploring additional patient communication methods.

Dr. Kumah-Crystal also emphasizes the importance of pilot testing, clearly defined ROI metrics, and close collaboration with vendors to drive innovation. She believes AI will be a critical enabler for better outcomes in pediatric care and beyond.

The Right AI Use Case Starts with Knowing Your Data and Your Workflows Apr 28, 2025

In this episode, Dr. Keith Morse, Clinical Associate Professor of Pediatrics & Medical Director of Clinical Informatics – Enterprise AI at Stanford Children’s Health, shares real-world applications and future visions for generative AI (GenAI) in pediatric care. The discussion highlights how LLMs are being practically integrated into clinical workflows, reducing clinician burden and enhancing hospital operations.

Dr. Morse emphasizes the importance of upskilling the workforce to fully leverage AI’s potential. With limited prior exposure to tools like LLMs, clinicians and administrative staff need hands-on training. Stanford has launched initiatives including a PHI-compliant internal chatbot, prompt engineering workshops, and engaging frontline staff in pilot projects to build confidence and competence across roles.

Dr. Morse sees immense promise in technologies like ambient listening and agentic AI but stresses the need for cautious adoption. In the absence of comprehensive regulation, healthcare systems must take ownership of AI oversight to ensure safety and mitigate risk. He emphasizes the importance of balancing innovation with responsibility, especially in the sensitive context of pediatric care. Take a listen.

Ambient Tech Eases Documentation, Restoring Joy by Letting Clinicians Focus on Patients. Apr 16, 2025

In this episode, Angelo Milazzo, MD, MBA, Chief Medical Officer at Duke Health Integrated Practice discusses the implementation of AI technology in healthcare, focusing on its potential to improve clinical documentation and patient communication.

Dr. Milazzo examines the benefits and challenges of adopting AI systems, including their impact on clinician satisfaction, work-life balance, and overall healthcare efficiency. The conversation also explores value-based care models, the importance of responsible AI implementation, and the emerging role of Agentic AI—the next big wave in GenAI—in redefining administrative work. He also emphasizes how thoughtful stewardship and strong clinical-technological partnerships can help create a future of abundance in healthcare.

Angelo discusses the implementation of a natural language processing algorithm to filter and generate clinical documentation at the point of care. He highlights the success of this technology in various health systems and emphasized its integration with the Electronic Health Record (EHR) system. Take a listen.

Healthcare Is in a Perfect Storm: Technology Is the Only Way to Close the Supply-Demand Gap Apr 07, 2025

In this episode, Dwight Raum, EVP and Chief Digital Information Officer at Rochester Regional Health discusses his role at Rochester, organization’s digital landscape, generative AI initiatives, and efforts to optimize care delivery safely and efficiently.

Dwight highlights various initiatives and technologies being implemented at Rochester Regional Health, including the use of AI for call routing, and a digital front door that enhances web experiences and provides virtual care access within hours. He also talks about the creation of a Center of Excellence for AI and the role of AI in nurse scheduling.

Dwight emphasizes the importance of maintaining a human element in healthcare technology, expressing optimism about AI’s role in improving patient care. Take a listen!

Digital Relationship Management is Bridging Operations, Technology, and Patient-Centered Care. Mar 27, 2025

In this episode, Sophy Lu, Digital Integration and Business Relations at Northwell Health, discusses her journey into the healthcare industry and Northwell Health’s digital transformation journey.

Sophy states that the foundation of their digital transformation began with simplifying the ecosystem and strategically selecting key functions – cloud, data platforms, and EHR – to drive efficiency. She highlights the emergence of digital relationship management as a critical discipline, ensuring a seamless connection between operations, technology, and patient care.

Sophy also discusses how Northwell is leveraging AI and generative AI in imaging, precision medicine, and other areas of innovation. Additionally, Sophy introduces Northwell’s AI Hub, a dedicated interface designed to empower their workforce with AI-driven capabilities. Take a listen.

As AI Proves Its Value in Improving Care Delivery, Widespread Adoption Will Come. Mar 17, 2025

In this episode, Sowmya Viswanathan, MD, MHCH, MBA, FACP, Chief Physician Executive of BayCare Health System shares her healthcare journey and insights on the evolving role of physician executives in health systems.

Dr. Viswanathan discusses BayCare’s digital initiatives, including EMRs, telehealth, RPM, AI, data platforms, interoperability, and cybersecurity. She also explores the impact of AI in healthcare, particularly in assisting doctors and nurses with patient interactions – ensuring that key details from conversations are captured accurately. She expresses her fascination with AI and Generative AI and their ability to aggregate and utilize data effectively to enhance patient care.

While AI represents the next generation of transformation, Dr. Viswanathan stresses the need for responsible adoption to mitigate risks and build trust. She believes AI-driven tools, like ChatGPT, has the ability to support clinicians and drive better patient outcomes. She also states that as healthcare embraces technology and as AI proves its value in improving care delivery, widespread adoption will come. Take a listen.

While There Should be Zero Tolerance for Failure, Embrace Experimentation to Drive Innovation. Mar 03, 2025

The Patient Will See Us Now: Rethinking Virtual Care Feb 18, 2025

AI Technology Can Unlock Healthcare’s Productivity Paradox Feb 03, 2025

Clinicians Are Going to Become Partners With AI Jan 21, 2025

AI is Easy to Launch, Hard to Sustain – Focus on People, Processes, and Change Management Dec 06, 2024

Our Digital Transformation Efforts are Toward Reducing Unnecessary Variation in Patient Care and Experience Nov 25, 2024

This is the Generative AI’s ‘Hello World’ Moment Nov 12, 2024

We Want to Position AI to Help Us Work Smarter and Care Better for Patients Oct 28, 2024

Unlocking Healthcare Data from Proprietary Databases for Analytics is a Major Challenge Sep 27, 2024

AI is a Collective Effort and Not a One-person Governance Sep 09, 2024

AI Revolution Will Come Down To Who Has The Most Differentiating Data And The Highest Quality Of Data Apr 08, 2024

Self-Assessment Of Your Digital Transformation Efforts Is Important Jan 22, 2024

Clinical, Ethical, and Legal Considerations of AI in Healthcare Innovation Nov 14, 2023

Tanya Townsend: There is a delicate balance between managing costs and being good stewards of investments in new tools and technology innovations Mar 13, 2023

In this episode, Tanya Townsend, CEO of LCMC Health, a New Orleans-based non-profit health system, discusses how they are leveraging their digital capabilities across the continuum of care and improving patient access and clinician experience across their facilities.

Tanya explains how the macroeconomic environment has impacted their investment decisions this year. She states that there is a delicate balance between managing costs and being good stewards of investments in new tools and technology innovations.

Tanya also talks about how they redesigned their online scheduling tools and patient portal platforms, their journey towards creating an integrated and seamless care experience across service lines, and more. Take a listen.

Julia Hu: Healthcare is the last industry that hasn’t yet been truly revolutionized and disrupted by technology Nov 21, 2022

In this episode, Julia Hu, Founder & CEO of Lark Health, a leading AI virtual healthcare counseling platform, is helping nearly 2 million people manage and prevent chronic conditions, stress, and anxiety. Having invested more than $100 million in R&D, Lark combines cutting-edge AI with remote patient monitoring capabilities to provide 24/7, real-time, text message-based health counseling to patients whenever and wherever they need it.

Julia explains how their text message-based counseling platform is clinically equivalent to live nurse care management services. She also talks about how virtual and at-home care delivery has been impacted by the supply and demand curve, the digital health startup ecosystem, and their new partnership with Salesforce to expand into the “payvider” segment of healthcare. Take a listen.

Michael Hasselberg: It’s a myth that delivering care digitally will result in higher costs Nov 07, 2022

In this episode, Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center (URMC), discusses their digital health priorities and technology solutions to engage the patient population they serve. URMC is a unique organization as it is the only health system still attached to its parent university, and Michael talks about how that differentiates them from others.

URMC, a fully integrated academic medical center, was recently named in our inaugural list of digital health leaders and innovators for our Digital Maturity Awards program.

Michael states that the rural population engages more via digital modalities like telehealth and video visits than in-person visits. He talks about why their digital transformation strategy focuses on data and how the future of healthcare depends on structured and organized data sets. He also talks about how they make their technology choices and digital health priorities for 2023. Take a listen.

Jacob Effron: The macro trends driving the growth of digital health funding are still in place Oct 31, 2022

In this episode, Jacob Effron, Principal at Redpoint Ventures, discusses the venture capital (VC) environment for digital health. Redpoint Ventures is a venture capital firm focused on investments in seed, early, and growth-stage companies and has been investing in the healthcare tech landscape for the last decade.

Jacob believes that the fundamental trends driving the growth of digital health are in place. However, later-stage companies looking to raise additional capital may experience some uncertainty in the short term. He also talks about the demand environment for Redpoint’s portfolio companies and his advice to founders looking to navigate the health system space. Take a listen.

Russ Thomas: Digital health is about applying data in a smart way into interactive user experiences Oct 17, 2022

In this episode, Russ Thomas, Chief Executive Office of Availity, discusses their core business of clinical and claims data to drive better healthcare outcomes and reduce costs. Availity optimizes information exchange between two of the most critical stakeholders in the healthcare ecosystem – health plans and providers – through a single, secure network.

Russ talks about their recent acquisition of Diameter Health to standardize the unstructured data to automate clinical workflow, make it available to the right people at the right time, create a better healthcare system, and ultimately drive better healthcare outcomes. He also offers thoughts on the digital health landscape. Take a Listen.

Zane Burke: Healthcare is now about combining the digital pieces with a personal touch Oct 03, 2022

In this episode, Zane Burke, CEO of Quantum Health discusses the current state of digital health and how Quantum is working towards creating a different and better healthcare experience with better financial and clinical outcomes.

Zane is a long-time veteran in the healthcare space with successful tenures in Cerner and Livongo. He notes that while there is progress with digital health, data silos and lack of integration are some of the biggest friction points in delivering better healthcare experience and outcomes. He also talks about how healthcare is intensely personal and why the connection of digital pieces and the personal touch pieces will make a huge difference.

Zane discusses a range of other topics, including digital health funding and the M&A environment, the role of big tech in the healthcare ecosystem, and the pace of digital transformation in general. Take a Listen.

David Evendon-Challis: Technology innovation is about combining unmet medical needs with unmet consumer needs Sep 19, 2022

In this episode, David Evendon-Challis, Executive Board Member and Chief Scientific Officer at Bayer Consumer Health discusses their approach to help consumers adopt digital health tools to manage and improve their healthcare outcomes. David also explores trends driving better self-care among consumers.

Digital health tools are gaining momentum among customers and making better self-care more accessible. However, all these innovative technology solutions must seamlessly integrate into the mainstream healthcare delivery models. David believes that increased interest in health and self-care awareness, affordable healthcare technologies, and people wanting to use more technology to communicate combined will bring the perfect storm for improved health outcomes. He also talks about the current state of digital therapeutics and its relevance in improving consumer health. Take a Listen.

Reid Stephan: Consumers are looking for instant gratification with their digital health experiences Sep 06, 2022

In this episode, Reid Stephen, VP and CIO of St. Luke’s Health System, discusses how consumer research drives digital priorities, mobile applications, and other digital features. He also talks about creating a robust technology infrastructure to deliver the superior experiences consumers demand and expect today.

St. Luke’s Health System is a large health system looking to deliver outstanding digital experiences to its patients. Reid discusses three things that significantly impact a frictionless patient experience and talks about how they approach care management, home health, remote monitoring, and more. Take a Listen.

Jared Antczak: Technology integration is one of the greatest opportunities that we have in healthcare Aug 29, 2022

In this episode, Jared Antzack, Chief Digital Officer at Sanford Health, discusses the special considerations that go into serving their widely dispersed population and how they design digital solutions for that population. Sanford is a large health system that primarily serves the rural population across the upper Midwest, stretching over 250,000 square miles.

Jared’s role at Sanford ranges from being clinician-facing and consumer-facing to bridging their needs across technology, business needs, and consumer experiences. He states that digital is both about the front-end aspect of technology that users interact with as part of a broader experience and the back end that includes the infrastructure, architecture, databases, interfaces, and networks. Jared points to how the digital divide has become a social determinant of health and how they are removing the friction points to enhance digital patient experience and engagement. Take a listen.

Adam Landman, MD: One of our goals with digital programs is to eliminate systemic racism in healthcare Aug 22, 2022

In this episode, Adam Landman, MD, Chief Information Officer of Mass General Brigham (MGB), formerly Partners Healthcare, talks about the four distinct user groups that Mass General’s digital engagement programs have identified and prioritized for improved experiences. In addition to fast and convenient patient experiences, Mass General’s digital programs focus on the needs of diverse population segments to improve access to care and eliminate systemic racism, which they consider a public health issue.

Dr. Landman also talks about their data and analytics capabilities, the need for robust technology infrastructure, and their experience and learnings from evaluating and engaging with young, innovative start-ups. Dr. Landman is also co-author of a paper in Nature Digital Medicine on deploying digital health tools within large, complex health systems. Take a listen.

Anika Gardenhire: When you develop solutions for the most vulnerable, you make it work for everyone. Aug 16, 2022

Anika Gardenhire is the Chief Digital Officer of Centene Corporation – the country’s largest managed Medicaid services organization. In this episode, she talks about why it is important that their most vulnerable populations “show up” in their digital transformation programs. She highlights the importance of innovation for underserved and vulnerable populations and urges the technology vendor community to focus on building solutions for the most vulnerable populations.

Anika discusses Centene’s digital priorities and how they cater to their population’s specific needs by addressing digital literacy, closing the gap of digital divide, and supporting them with digital tools and technologies. Take a listen.

Denise Basow, MD: We’re expanding our concept of access beyond just a face-to-face encounter to all the digital encounters that allow us to stay more connected with patients Aug 08, 2022

Dr. Denise Basow, a primary care physician by training, is the Chief Digital Officer of Ochsner Health – a health system that predominantly serves Medicaid populations in a risk-based payment model. She talks about how they’re using digital programs to drive improved healthcare outcomes and reduce care costs.

In this episode, Dr. Basow discusses their telemedicine capabilities, which include digital medicine technologies, remote patient management, digital tools to drive innovation and transformation, and digital coaching programs to drive patient engagement and outcomes. Take a listen.

Terry Myerson: We want to build a data set that connects life science and healthcare organizations into one learning community Aug 01, 2022

Terry Myerson leads a very interesting organization – Truveta – that’s trying to aggregate healthcare data from health systems across the country in a de-identified form. They then combine this data with other sources to generate insights that drive clinical research and outcomes and develop new therapies and molecules.

In this episode, Terry discusses Truveta’s value proposition for health systems and life sciences organizations, their data sets to generate insights and the technological challenges in bringing the data sets together. We also touch on a variety of other topics, including the digital health startup landscape. Take a listen.

Emily Kagan-Trenchard: The most important technology you can apply for digital health is human Jul 18, 2022

In this episode, Emily Kagan-Trenchard, SVP and Chief of Consumer Digital Solutions at Northwell Health in New York, discusses a range of topics related to the new focus on consumers, patient data, technology, and analytics infrastructure required to drive consumer and patient engagement in this coming era of digital health.

Patient access is not just about capacity management and appointment scheduling but also about getting questions answered between different encounters with physicians, identity management for patients, and patient engagement. Emily suggests digital health startups take the time to do user experience research and strategic planning to understand the problem at the human level. Take a listen.

Tarun Kapoor, MD: Incrementalism is not a bad thing in digital health Jul 11, 2022

In this episode, Tarun Kapoor, MD, SVP and Chief Digital Transformation Officer at Virtua Health talks about the diverse population segments they serve in Southern New Jersey and how they drive digital health priorities and investments. He also discusses how to drive digital health programs in an incremental fashion and gain stakeholder buy-in within the organization for digital health.

Tarun discusses the current state of the digital health startup environment, the longer-term technology solutions landscape, and how to make smart decisions with limited resources. Take a listen.

Pranay Kapadia: We are building an intelligent automation platform that seeks to transform how patients access care Jul 05, 2022

In this episode, Pranay Kapadia, CEO and Co-founder of Notable Health, discusses Notable’s value proposition in the automation space for easier patient access and reducing friction in patient access processes. He also talks about the trends driving digital health investments, what clients are looking for, and the opportunity landscape for automation and digital health startups.

Most health systems think of automation as a cost-cutting endeavor and not as how they can tackle the change in how patients engage with their healthcare provider. According to Pranay, automation is about marrying patient experience that is ADA compliant, in any language, and that works on any device for any human on the planet, with the best workflow integration.

Pranay also talks about how at Notable they are working to navigate the uncertain economic environment and shares his thoughts on the current digital health startup and environment. Take a listen.

Sara Vaezy: We are building a consumer identity and engagement platform as the cornerstone of our digital strategy Jun 27, 2022

In this episode, Sara Vaezy, Chief Digital Officer of Providence talks about her new priorities, the increased focus on patient acquisition through marketing and patient engagement tools, and the role of identity-based marketing programs that get tied with the returns on investment. Sara also discusses the digital health innovation ecosystem, the startup funding environment, and all the tough choices that health systems make in the context of an economic slowdown.

Sara talks about unlocking new business models and operationalizing digital in a multi-modal context to solve both consumer and health system problems that go beyond substituting a physical visit for a virtual visit. She also states that health systems are now going through a much-needed re-evaluation of the value generated by digital business models and partnerships. Take a listen.

Susan Lucas Collins: We are going to settle into a significant amount of our healthcare interactions being digital in the future Jun 06, 2022

In this episode, Susan Collins, Global Head of Healthcare at Twilio, discusses how they are making a difference in the healthcare space through their platform using a combination of intelligent communication tools and real-time data on patients. Susan talks about how messaging tools can improve patient engagement and healthcare outcomes using behavioral economics such as nudge principles.

Susan talks about the need to transform digital experiences from merely being replacements for poor in-person experiences, the need to address underserved populations, and the use of communications and messaging platforms to address health inequities. Take a listen.

Tom Leary: By and large, public health IT infrastructure is glaringly 20th century. May 31, 2022

In this episode, Tom Leary discusses the recently published report by HIMSS titled “Public Health Information and Technology Infrastructure Modernization Funding” which recommends over $36 billion worth of investments over the next ten years in public health technology and infrastructure modernization. Tom unpacks the report to discuss why they have published the report now, what it means, and what the opportunities are from a public-private collaboration and partnership standpoint.

Tom also discusses the challenges of implementing the modernization, including interoperability and the siloed nature of data in our public health infrastructure, workforce training, and more. He shares his thoughts on how this modernization program can present new opportunities for health systems and technology providers. Take a listen.

Dr. Taha Kass-Hout: Machine learning paired with data interoperability can help uncover ways to enhance patient care, improve outcomes, and ultimately save lives. May 09, 2022

In this episode, Dr. Taha Kass-Hout discusses Amazon’s investments in AI and ML for the healthcare space. He also talks about their work with healthcare organizations across the globe in empowering healthcare and life science organizations to make sense of their health data with a purpose-built machine learning platform.

Taha talks at length about Amazon’s work with leading healthcare organizations and how the Amazon HealthLake platform enables the aggregation and analysis of large data sets. He also talks about the current state of AI and ML, the opportunity to analyze unstructured data, and the big gap in the acceptance of AI/ML due to issues such as algorithmic bias that must be addressed in applying AI/ML to healthcare. Take a listen.

Tim Skeen: We want to define what ‘good’ looks like and prioritize our digital health investments accordingly. May 02, 2022

In this episode, Tim Skeen, SVP and CIO of Sentara Healthcare, discusses how he determines his technology priorities and initiatives for driving digital transformation. Norfolk, VA-based is an integrated, not-for-profit healthcare system comprising 12 hospitals. As CIO for Sentara and its affiliated health plan (Optima Health), Tim focuses on driving synergies through technology to improve member/patient experiences, manage population health, and drive efficiencies.

Tim explains how data is the foundation to drive better healthcare outcomes and how the right data sets can identify care gaps, lower the cost of care, and improve overall healthcare outcomes. He discusses their strategic partnerships for cloud-enabled data and analytics with Microsoft , including their investments in industry consortium Truveta. He also talks about their cloud transformation journey and the IP they have developed for cloud migration that they intend to monetize through a commercial venture. Take a listen.

Kristin Myers: The healthcare industry is moving away from point solutions Apr 25, 2022

In this episode, Kristin Myers, CIO of Mount Sinai Health System, discusses topics related to the digital transformation journey at Mount Sinai – telehealth and access, digital patient experiences, remote care, home health, and more. Kristin also talks about the multi-year cloud transformation journey at Mount Sinai with Microsoft and the key themes that her team is focused on this year.

Kristin discusses why telehealth and virtual health are critical components of healthcare in the future and provides insights into how she makes technology choices in a rapidly changing landscape. She reflects on the changing role of the CIO in healthcare and why she decided to rename the IT organization. She concludes with advice for startups looking to partner in Mount Sinai’s digital transformation journey. Take a listen.

Justin Norden, MD: We are unlikely to see digital health investments doubling again this year Apr 18, 2022

In this episode, Justin Norden, Partner at GSR Ventures, shares his personal story to inform the investment thesis behind GSR Ventures’ health tech-focused venture fund. Justin is both a physician and a computer scientist by training and has a real passion for the Medicaid sector. He discusses the many challenges in healthcare for startups and points to the potential that lies with the Medicaid population and how technology can help turn it into an opportunity. GSR Ventures specializes in funding early-stage digital health companies.

Justin talks about the digital health funding environment and why he thinks that in 2022 we won’t see the same levels of investment as in previous years. He shares his advice for founders looking to launch digital health companies and what it takes to successfully sell to and partner with health systems. He also offers thoughts on how the entry of big tech in healthcare will open new opportunities for startups. Take a listen.

Brian Davis, CHCIO: Even in a small market, we’re looking to utilize technology to expand access to care while improving outcomes and quality. Apr 11, 2022

In this episode, Brian Davis discusses the perfect storm of competition for patients, labor, and medical supplies that even a small hospital in remote Mississippi, such as Magnolia Regional Medical Center now faces. Brian describes Magnolia as a large ambulatory facility that happens to own a hospital. He explains how he uses federal grants and state programs for rural broadband access to drive telehealth and improve technology adoption among patients and caregivers.

As a long-time user of Meditech EHR, Brian talks about their deep commitment to Meditech and their efforts to build mobile experiences for patients and caregivers. He also shares his thoughts on the recent Meditech partnership with Google Health. Brian shares his excitement on the emerging technologies such as voice in making care accessible and convenient for consumers. He also muses on how emerging entrants, less limited by geographic boundaries, could be extremely disruptive to their primary care services and, ultimately their referral path into their specialty services. Take a listen.

Paula Turicchi: Digital health startups must ensure that they have a good business case based on reality Apr 04, 2022

In this episode, Paula Turicchi, Chief Strategy Officer, Parkland Community Health Plan (PCHP), talks about how the organization went from a completely outsourced service model to taking more control over their operations. PCHP primarily serves a Medicaid population of pregnant women and children in North Texas. Paula discusses how they use digital engagement tools and technologies with their members to improve the quality of care and health outcomes. She outlines how economic factors such as rising gas prices impact their members and their ability to afford access to healthcare.

Paula also discusses their data and analytics programs in partnership with their sister organization PCCI, and how they have repurposed existing applications to serve emerging healthcare needs over the past couple of years (listen to our podcast episode with Steve Miff, CEO of PCCI).

Paula advises startup founders to have a good business case before they approach them with a solution for their target audience. She discusses at length the various considerations for digital engagement for their member population and the risks/trade-offs that they must address while making investment choices. Take a listen.

Matthew Warrens: Digital health startups must pick a lane and stay with it Mar 28, 2022

In this episode, Matthew Warrens, Managing Director at UnityPoint Health Ventures, shares some of the learnings from their portfolio companies, and how UnityPoint Ventures approaches digital health investments.

UnityPoint Ventures invests in startups at various stages of their growth. Matt discusses their investment themes, what they look for in startups, and how they leverage the UnityPoint Health ecosystem to help their portfolio companies scale and grow – while clarifying that portfolio companies are not guaranteed a commercial contract with the health system.

Matt discusses the ongoing labor shortage and how that is reshaping priorities, the emerging competitive landscape for health systems, and the overall VC funding environment for digital health. Take a listen.

Lee Kim: As an industry we should be implementing basic security controls a lot more Mar 14, 2022

In this episode, Lee Kim, Senior Principal, Cyber Security and Privacy at HIMSS, discusses the findings of their annual survey of cybersecurity. She talks about the emerging landscape of cyberthreats, the current state of security controls, and the heightened risks due to the interconnectedness of healthcare with other sectors. She also shares her thoughts and observations on the new threat that has emerged in the wake of the Ukraine crisis and what she is hearing from HIMSS members.

Lee discusses the onslaught of ransomware and phishing attacks from expanded networks of the nation-state and non-state actors and how a greater dependence on electronic information, forced by the circumstances of the pandemic has created a positive inflection point for improving our preparedness and responses to cyberthreats.

Lee talks about how HIMSS enables information sharing among “trusted circles” that include agencies and other non-provider organizations to help healthcare enterprises achieve greater maturity levels. Take a listen.

You can download the HIMSS healthcare cybersecurity survey report here.

Ashis Barad, MD: Our mission with digital health is to provide guidance and choice to consumers in an easy, frictionless way Mar 07, 2022

In this episode, Dr. Ashis Barad, Clinical Lead, Digital Health at Baylor Scott & White Health, discusses their digital patient engagement journey, their highly rated best-in-class homegrown patient mobile app, and how they are creating a seamless digital experience for patients and consumers.

BS&W is the largest not-for-profit health system in Texas and is a pioneer in digital patient engagement. Dr. Barad discusses their focus on consumer expectations and consumer research at length and how that drives their digital investments. He discusses the challenges involved in gaining acceptance from clinicians for launching and implementing digital health, and the need to invest in ongoing research to understand consumer needs.

Dr. Barad talks about their digital investment priorities for 2022, their data and analytics partnership with the Truveta consortium, challenges with harnessing technology innovation, and how the talent shortage is impacting the pace of digital transformation. Take a listen.

Jackie Gerhart, MD and Phil Lindemann: Our goal is to have clinicians be able to use tools that help get individualized medicine to the point of care Feb 28, 2022

In this episode, Jackie and Phil discuss Epic’s Cosmos research database that covers over 130 million patients across 800 health systems in 50 states – the largest single healthcare dataset of its kind. They discuss the role of database in driving the Epic Research initiative, specifically in public health, and explain how they ensure privacy protections and safeguards for the data.

Jackie and Phil also discuss Epic’s recent expansion into newer market segments such as retail healthcare and health insurance, and Epic’s new CRM product, titled Cheers.

Epic is one of the largest healthcare IT companies today and has a significant influence in healthcare operations across the country. Jackie and Phil discuss how the Cosmos dataset could power new innovations and research, and also highlight advocacy efforts with regulatory agencies to reduce coding and documentation burdens on clinicians, at a time when the healthcare industry is facing a shortage of workers.

Andrew Le, MD: Besides the act of healing, everything else should be automated away in healthcare. Feb 21, 2022

Andrew Le started Buoy Health after he realized healthcare consumers were relying on Google search and other sources to make decisions about their care. After seeing bad outcomes from consumers relying on inaccurate information or failing to seek timely care, he decided to build an AI-powered service that helps consumers manage their health in a more informed way.

Andrew believes that everything, besides the act of healing, can be automated away. He takes pains to clarify they are not trying to replace a doctor but replacing what today is a very rudimentary system with a search engine that narrows things down for a whole host of different things.

In the conversation, Andrew and Paddy discuss a range of topics from the long sales cycles for digital health startups, their expansion plans for their core product, the trust deficit with big tech firms and consumer data, interoperability challenges, and much more. Take a listen.

Anish Sebastian: Virtual maternity care can help address access to care and health equity Feb 14, 2022

In this podcast, Anish Sebastian, Co-Founder and CEO of Babyscripts, shares how they are reinventing the standard of prenatal and postpartum care by enabling improved virtual and remote maternity care. Babyscripts focuses on the delivery of pregnancy care through the power of technology and remote patient monitoring and addresses the critical shortage of obstetrical providers in the U.S.

Anish calls the pandemic ‘a watershed moment’ for telemedicine and digital health adoption. He highlights how technology presents an interesting dynamic for pregnancy, and how connected devices can improve access to care at a central level, thereby impacting maternity care in the country.

The digital health landscape is a chaotic marketplace today. Anish concludes with a few pieces of advice for digital health start-ups who want to make a mark in the industry. Take a listen.

Kyle Kiser: Behavior change is where value is derived in digital health Feb 07, 2022

In this podcast, Kyle Kiser, CEO of RxRevu, discusses how they have built a data network to provide real-time patient-specific prescription pricing information to providers at the point of care.

Pharmacy Benefits Management is a concentrated space with a handful of players. The PBM model is changing into something more holistic and more focused on managing patients, not just around pharmacy benefits specifically, but managing the total cost of care, using pharmacy benefits as a tool to achieve the goals. RxRevu has focused on building trust in their tool to drive prescription behavior change among providers. Kyle also emphasizes the need to have the tools in the hands of the right users to drive impact.

Kyle advises digital health startups to spend time on understanding where the value accrues in terms of finding customers. While it may look chaotic from the outside, the incentives in the healthcare value chain drive rational decisions for each entity. He urges startups to understand incentives and builds business models within them. Take a listen.

Ryan Younger: Digital health must leverage AI, chatbot, and data analytics technologies to understand patient propensities. Jan 24, 2022

In this podcast, Ryan Younger, VP of Marketing at Virtua Health, discusses the consumer-driven era of healthcare, emerging digital health technologies, and why active listening to the consumers at every phase is crucial. Virtua is a leading New Jersey-based not-for-profit healthcare system that operates a network of hospitals, surgery centers, and physician practices.

Digital health tools like AI, chatbots, and leveraging data and analytics capabilities assist clinical leaders in understanding patients’ propensity. Ryan identifies insights in business, identifies channels for growth, and indicates why marketing will always be a critical organizational function that binds people and drives digital engagement. Take a listen.

Lucienne Ide: RPM can enable better access and enhance the standard of care to those who have the hardest time receiving it Jan 17, 2022

In this podcast, Dr. Lucienne Ide, Founder and CEO of Rimidi, acknowledges the rapidly evolving healthcare market and discusses her passion for making healthcare scalable and better for all stakeholders by leveraging the right tools, insights, and analytics needed at the points of care. Rimidi is a clinical management platform designed to optimize clinical workflows.

Dr. Ide wears many hats – an executive, a physician-scientist, health IT enthusiast, entrepreneur, and problem-solver. She states why sustainable, innovative, and impactful solutions are crucial for chronic disease management and share some unique perspectives on how technology and policy need to align to extend care to those who have the hardest time receiving it. She also acknowledges reimbursement as one of the barriers in enabling digital health models at the point of care. Take a listen.

Cynthia Brandt: Healthcare and health outcomes must become more accessible and equitable for everyone, regardless of their backgrounds. Jan 10, 2022

In this podcast, Cynthia Brandt, President and CEO of the Lucile Packard Foundation for Children’s Health shares her passion for giving back and encourages others to do so with their financial support, time, and expertise. The Lucile Packard Foundation for Children’s Health unlocks philanthropy to transform health for all children and families.

With the exceptional team at the Foundation, Cynthia wants to channelize philanthropy to healthcare to improve health for all children and mothers in the Bay Area, California, and eventually across the world. She acknowledges the benefits of telehealth and digital health in the wake of the pandemic and shares their digital priorities for 2022.

Cynthia encourages everyone to see themselves as philanthropists. She suggests why empathy and commitment are necessary when leveraging science to help heal humanity and elevate a community and the population equally. Take a listen.

Richard Ashworth: Digital health technology is helping people to engage in a healthier lifestyle Dec 20, 2021

In this podcast, Richard Ashworth, President and CEO of Tivity Health, discusses why senior fitness is an important space and brimming with opportunities waiting to be capitalized. Tivity Health leverages core healthcare capabilities to deliver market-leading fitness, nutrition, and social engagement programs that improve health and lower healthcare costs.

In the episode, Ashworth talks about two significant macro trends in healthcare: the shift to digital health solutions and growth in Medicare Advantage. He further acknowledges how seniors have enthusiastically adopted technology but maintains that the future of healthcare is hybrid, i.e., a combination of digital and in-person care.

Healthcare is mission-driven and offers ample innovation opportunities in digital health, data, mental health, senior living, and home-based care. He advises youngsters to pick a job to make a difference, leverage opportunities, and continue to innovate and learn. Take a listen.

Dr. Mark Weisman: Despite initial skepticism around digital health, doctors are driving a lot of digital engagement now Nov 29, 2021

In this podcast, Dr. Mark Weisman, CIO and CMIO of TidalHealth, Maryland, discusses the role of analytics and informatics in identifying bottlenecks and the opportunities where technology may be harnessed to enhance the quality of care. Tidal Health is a two-hospital health system on the eastern shore of Maryland, serving largely the rural population of Delmarva Peninsula.

As a physician who’s well versed with emerging technologies, Dr. Weisman acknowledges the handicaps digital health care must overcome to reach the underserved population in rural America. The foremost focus of their digital journey is to improve patient access to healthcare. He demonstrates how certain digital health tools can bring in cost-effectiveness, reduce the administrative workload on clinical staff, develop effective programs, and provide better healthcare access to everyone.

Dr. Weisman advises digital health start-ups to approach health systems and healthcare as genuine partners in improving patient access and care delivery and not as a salesman merely trying to sell a product or service. Take a listen.

Srulik Dvorsky: Healthcare affordability can be improved by removing financial barriers to care for patients Nov 22, 2021

In this podcast, Srulik Dvorsky, Co-founder and CEO of TailorMed discusses how healthcare organizations can improve patients’ financial management and enable the chronically ill to reduce their out-of-pocket costs and financial burden, thereby enhancing access to care. TailorMed is a Tel Aviv-based innovative financial management platform.

Better quality of care translates to higher care costs, resulting in an increased out-of-pocket burden for consumers. This can drill a gaping hole in patients’ pockets if they are uninsured, underinsured, or have little or no access to financial management. Data assumes a critical role in the digital healthcare landscape as it offers a personalized projection of patients’ out-of-pocket costs across their entire medical journey. Leveraging patient-related information and financial data can automatically help detect cost-saving opportunities based on insurance and treatment optimizations and matching financial assistance programs. Take a listen.

B.J. Moore: Healthcare must embrace the cloud. That is where all the technology innovations are happening. Nov 15, 2021

In this podcast, B.J. Moore, EVP and CIO of Providence Health discusses the organizational structure at Providence to drive transformation and how he draws on his 27 years of experience at Microsoft to drive change.

Moore explains his vision to leverage emerging technologies such as cloud and voice recognition to support healthcare delivery, improve patient experiences, and increase caregiver productivity. He maintains that it’s important to partner with leading technology firms to create robust platforms to drive digital health.

Moore discusses Providence’s investments in digital health innovation and advises digital health start-ups to focus on consumer experience. Take a listen.

Jason Considine: Data is the key to simplifying complex operational processes in digital healthcare Nov 08, 2021

In this podcast, Jason Considine, Chief Business Development Officer at Experian Health, discusses the critical role of data in digital healthcare systems. He explains why organizations as data collators must first understand data privacy and security, adhere to regulations, and then use that data to better the situation for stakeholders in the healthcare domain. Experian is a data and technology company that transforms data into meaningful analyses to help people across the globe make smarter decisions – for themselves and their businesses.

Consumer-permissioned data offers valuable insights on the social determinants of health, such as access to food, transportation, and the need for financial support, in addition to patients’ physical ailments. Therefore, Jason maintains, it can be a valuable resource in reducing medical bankruptcy, developing financial assistance programs, and ensuring that the patients can focus on getting better rather than being burdened by bills. Take a listen.

Unity Stoakes: It is time to focus on a collaborative innovation model in healthcare Oct 18, 2021

In this 100th episode of the podcast, Unity Stoakes discusses about their life-long mission to improve people’s health and well-being worldwide and how the healthcare landscape has witnessed significant changes over the last ten years.

Unity maintains that by combining the powers of moonshot thinking, a transformer mindset, and collaborative communities, healthcare companies can reinvent the future of health. Health systems should lean towards early-stage innovation, experiment, and then really think about developing an innovation stack in the context of care delivery and better outcomes.

Unity advocates leveraging technology to build a cohesive health care segment where doctorpreneurs and clinicians can together transform organizations using the enormous capital and talent at their disposal. He also advises digital health start-ups to have a persistent and resilient mindset to thrive in the industry. Take a listen.

Note: StartUp Health has recently launched the StartUp Health Moonshots Impact Fund. For more details, visit here.

Amit Phadnis: The healthcare delivery model is changing from hospital being within four walls to getting distributed and virtualized Oct 11, 2021

In this podcast, Amit Phadnis, Chief Digital Officer at GE Healthcare reflects on how a geographical transition and a change in domain from IT networking to healthcare has worked out for him and shares his learnings from this shift. GE Healthcare is a leading global medical technology, pharmaceutical, diagnostics, and digital solutions innovator.

While Phadnis admits that the potent combination of physics, electronics, electromagnetics, and AI will significantly transform care delivery, he discusses how these must be integrated into clinical workflows to change the healthcare delivery model. The majority of digital healthcare technologies provide patient-centric data aggregation, which aids clinicians and speeds up patient diagnosis and treatment. He views healthcare tech also driving beyond the hospital’s four walls to get closer to the patients virtually. The future of healthcare then, does indeed seem to be a robust partnership between the medical practitioners, computing, and analytics.

Amit also advises digital health startups to focus on the last mile of healthcare that is improved patient outcomes, decreased healthcare costs, and early disease detection. Take a listen.

Darshak Sanghavi, MD: Traditional care relationships cannot be replaced, but virtual care can provide extra support to patients Oct 04, 2021

In this podcast, Darshak Sanghavi, MD, Global Chief Medical Officer of Babylon Health talks about how digital healthcare providers can deliver on the sales promise they make about bringing affordable and accessible healthcare to everyone. Babylon Health is the global end-to-end digital healthcare provider serving over a dozen countries and millions of people.

Darshak delves into the challenges around including the demographic segment that has never engaged with healthcare before and is underserved. He discusses how digital primary care is on the verge of possibly replacing about 80 to 90% of in-person visits.

Lastly, Dr. Sanghavi outlines what constitutes a longitudinal care experience. It’s not a ‘one-and-done’ approach but an effective engagement where systems are optimized to do the simple things and consumers find it easy to access them digitally. Take a listen.

Amber Fencl: Patient home is the new healthcare hub today Sep 27, 2021

In this podcast, Amber Fencl, VP of Digital Health and Engagement at Novant Health, discusses how innovations in technology are driving healthcare and enabling its seamless, effective delivery into patients’ homes today. They are transforming the home into the new healthcare hub.

From drones that deliver medical supplies and AI-leveraged platforms that detect strokes to harnessing AI voice bots to answering patient questions on COVID vaccine and setting up the remotely monitored COVID-care at home, digital health tools have come a long way. Novant Health is the first healthcare system in the U.S. to get the FAA clearance to use drones for distributing medical supplies during the COVID-19 pandemic. In combination with invaluable consumer insights and when integrated with a robust EHR system, digital health care can only enhance patient-centric care delivery models.

Lastly, but not the least, start with what the consumers need and want to look for, because if you deliver something they’re not interested in, they will not use it. Take a listen.

Tony Ambrozie: A lot of digital adoption is driven by demographics Sep 13, 2021

In this podcast, Tony Ambrozie, Chief Digital Officer of Baptist Health South Florida, shares his journey and learnings embracing digital in healthcare. Transformation in any sector requires sustained effort, a budget, a cohesive team and most importantly, a well-drafted communication plan.

Digital transformation is not easy – setbacks are inevitable. When digital health tools add to the physician’s workload, the rate of adoption slows down. When organizational processes and mindsets don’t adapt, mistakes are unavoidable.

With his deep background in consumer-oriented industry sectors, Tony brings a heightened appreciation of the gaps in digital patient engagement and how to approach the challenges. Take a listen.

Jacob Sattelmair: Competition in the market is forcing more collaboration between healthcare providers and payers Sep 07, 2021

In this episode, Jacob Sattelmair, Co-Founder and CEO of Wellframe discusses how technology solution providers can collaborate with health plans to deliver impeccable quality care to people whenever and wherever they need it. With Telemedicine adoption rates gradually on the rise, it’s imperative to enhance investment in a digital concierge type service that puts the patient first, breaks down silos within the health plans, and facilitates improved collaboration between plans and providers vis a vis support.

Sattelmair maintains that leveraging “high-tech for high-touch support” is the way to go in a COVID-ravaged world. This will not only transform patient experiences and care management but will prompt people to better understand their health while smoothing the navigation around the healthcare system. Take a listen.

Dr. Roy Schoenberg: In the future, clinicians will have the choice on the blend between physical, virtual, and automated care that they can prescribe. Aug 30, 2021

In this episode, Dr. Roy Schoenberg, President and CEO of Amwell, discusses the current state of telehealth in the U.S. and how its adoption is impacting the experience for healthcare stakeholders – consumers, providers, and payers. Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable and higher quality care.

The COVID-19 pandemic made people realize that healthcare can be effectively delivered through technology. Telehealth technology has turned the corner and now has a life of its own. Dr. Schoenberg discusses the role of big tech and EHR in the rapidly changing landscape and shares advice for digital health startups. Take a listen.

Oleg Bestsennyy & Jenny Rost: We’re seeing a lot more proliferation of innovative business models going well beyond just a pure telehealth visit Jul 26, 2021

In this episode, McKinsey partners Oleg Bestsennyy and Jenny Rost discuss the findings of their recently published report – ‘Telehealth: A quarter-trillion-dollar post-Covid-19 Reality?’ The conversation highlights the rapid growth of telehealth since the pandemic and explores several important differences in adoption rates based on types of care, demographic profiles, and other factors.

Telehealth can be a great enabler for delivering innovations that lead to better quality healthcare, member experience, and lower costs. There is a need for continued innovation to sustain and expand telehealth and investment in building seamless consumer experiences, especially in a hybrid care model.

The report provides several interesting charts that inform readers on the emerging landscape of telehealth and virtual care models. Oleg and Jenny also discuss various headwinds that will impact the growth of telehealth technologies in the future. They also share advice for health systems and health plan executives looking to navigate the transition to virtual care models successfully. Take a listen.

Matthew Roman: We’re deep in the throes of implementing several foundational technology platforms Jul 12, 2021

In this episode, Matthew Roman discusses how Duke Health is implementing a number of foundational technology platforms for effective patient engagement and care delivery over the next couple of years.

A clinician by background, Matthew describes the collaboration model among a diverse group of technology and operational executives to implement digital health programs at Duke Health. He gives us a hint of the one single question he wrestles with every day as the Chief Digital Strategy Officer. He also explains why they choose to “tread lightly” in offering clinical advice through artificial intelligence.

Matthew describes several challenges digital health startups must be prepared to face, even if they have remarkable and game-changing technology solutions. Among his words of advice? Don’t oversell. He also shares a few learnings from his experience for peer group executives in health systems. Take a listen.

Mike Restuccia: The post-COVID normal looks a lot like the pre-COVID normal, plus a plethora of other responsibilities and activities Jun 28, 2021

In this episode, Mike Restuccia discusses the state of telehealth in the pre-and post-COVID era and how the overall workload for the technology function has expanded significantly with the onset of virtual care models. He discussed the role of the IT function in the context of the overall mission of Penn Medicine that covers education, research and care delivery.

In this extended interview, Mike discusses a broad range of topics including the role of big tech and EHR companies in the digital transformation journey, his approach to technology vendor relationships, and a governance model for identifying and nurturing innovative startups. He discusses the use of newer data sources such as genomic data in the analytics programs at Penn and the challenges of AI-enabled solutions from the vendor community that overpromise and under-deliver.

Mike also shares how he spends a significant amount of time attracting and nurturing tech talent, and how to support and empower high-performing teams. Take a listen.

Note: Penn Medicine has published several insightful reports on the IT function’s contributions to the overall mission. These provide valuable insights into the functioning of one of the largest and most prestigious medical institutions in the country. Interested readers can download the reports here.

Dr. David McSwain: Our challenge now is using the data correctly to generate actionable evidence and insights Jun 14, 2021

In this episode, Dr. David McSwain, Chief Medical Information Officer at The Medical University of South Carolina discusses the lessons learned in integrating technology into clinical care and its impact on the workflow of physicians, care team members, and patients. He also shares best practices in telehealth implementation from a clinical and operational standpoint.

David talks about the disparities in access to care among populations with socioeconomic disadvantages and the challenges in implementing telehealth programs. MUSC’s Sprout program, the nation’s first national collaborative telehealth research program, uses evidence and data to support and provide quality healthcare services and influence the adoption of telehealth technology at the physician level.

While designing and implementing technologies, David advises a consumer-focused approach for an improved experience for both providers and patients. Take a listen.

Ian Shakil: In the future, we will see smart adoption of Google Glass technology in clinical use cases. Jun 07, 2021

In this episode, Ian Shakil discusses how Augmedix became the first company to launch a clinical application using Google Glass and a phone to convert the natural clinician-patient conversation into medical documentation.

There has been an increase in adoption for natural language interface technologies for clinical applications in healthcare involving hardware, software, and data analytics. Augmedix works as a tech-enabled remote scribe that processes conversations and distills it real-time into a structured note in the electronic medical record.

Ian also discusses the differences between Google Glass and other conversational interfaces such as voice recognition technology, and how conversational AI tools are evolving in healthcare, specifically in clinical use. Take a listen.

Murray Brozinsky: Technology in healthcare needs a purpose-built solution to solve the problems Jun 01, 2021

In this episode, Murray Brozinsky, CEO of Conversa Health discusses how conversational AI can complement care delivery models and the need for AI and clinicians to work together to apply these tools to clinical use cases. Conversa’s virtual care and triage platform leverages a 360 view of the patient in real-time to predict clinical pathways and make recommendations.

Murray also talks about the virtual care automation programs that are being integrated to manage chronic care, post-acute care, perioperative to women’s health, cancer, pediatrics, and in the ED. AI can be good at computational decision-making, which can give the best solution when combined with human judgment.

Murray also shares practical advice for digital health startups who are looking to raise VC money. Take a listen.

Sean Duffy: Everyone believes that digital provisioning of care is here to stay. May 24, 2021

In this episode, Sean Duffy, Co-founder and CEO of Omada Health discusses their journey as a virtual care company, primarily serving self-insured employers with a focus on supporting chronic disease care. Sean also talks about the thought process behind their newly launched offerings and how they stand against their competitors.

According to Sean, to be successful in digital health, it is important to keep up your learning curve, be patient, and operationally innovate within constraints. Payers, providers, and employer customers all have the same need – digital delivery of care. They all believe that digital provisioning of care is here to stay. This belief is bound to yield a remarkable transformation for healthcare. Take a listen.

John Donohue: With innovation, you need to be prepared to recognize that every idea is not a great idea. May 17, 2021

In this episode, John Donohue, Vice President of Entity Services at Penn Medicine talks about their 6-years long, $1.5 billion investment in a hospital of the future to be launched by the health system in their West Philadelphia campus. The hospital features new interactive technology for improving patient care and Disney-inspired user experience design.

John discusses a range of other topics, from defending against the ever-growing cybersecurity threats to finding success with technology partnerships. Their “3C” mantra for technology enablement in care delivery – common systems, centrally managed, and collaboratively implemented – has been a key to their success over time.

John also provides practical advice for digital health startups looking to partner with Penn Medicine in launching innovative solutions. Take a listen.

Sachin Patel: We must utilize AI to change the way healthcare is delivered and how patients can be more engaged in their care May 10, 2021

In this episode, Sachin Patel, Chief Executive Officer of Apixio, discusses how data science can help solve critical healthcare problems and empower individuals, providers, and health plans with reliable, actionable intelligence. Apixio is a healthcare AI analytics company that was recently acquired by Centene Corporation.

Today, more than 1.2 billion clinical documents are generated each year in the U.S., but there is very little analysis of the unstructured information. The Apixio platform uses advanced analytics to generate insights from unstructured data to deliver significant improvements in financial performance.

Sachin also discusses the big opportunity areas in AI today and the challenges in increasing adoption levels for AI in healthcare. Take a listen.

Grace Kitzmiller & Dr. Michael Snyder: Medical records must become a living record that pulls in data real-time, follows your health, and displays it back to a physician in a useful form. May 03, 2021

In this episode, Grace Kitzmiller of AWS and Dr. Michael Snyder of Stanford University’s School of Medicine discuss AWS’ Diagnostic Development Initiative (DDI), a two-year, $20 million commitment that uses cloud computing to scale up diagnostic innovations.

In the wake of the pandemic, Stanford University School of Medicine’s Healthcare Innovation Lab developed a smartwatch-enabled alarm system powered by AWS cloud, designed for early detection of COVID-19 by identifying increased heart rates prior to the infection. Dr. Snyder explains how the application works by pulling heart rate information from the smartwatch, applying an early detection algorithm, and pushes back the signal to a smartphone to set off alerts for possible infections.

Grace shares three gaps that AWS strives to address through the Diagnostic Development Initiative: accurate detection, reprioritization of diagnostic research, and scaling up computing power for machine learning and analytics. Take a listen.

Note: Those interested in participating in the Stanford COVID-19 wearables study can sign up here. Developers interested in the AWS Diagnostic Development Initiative program can apply here.

David Cohen: We are seeing virtual care and telehealth as an important tool in the toolbox for ambulatory care practices Apr 26, 2021

In this episode, David Cohen, Chief Product and Technology Officer of Greenway Health, highlights the need for RCM service providers to scale up to meet the revenue cycle needs of the larger healthcare practices. Greenway Health is an electronic health records (EHR), practice management, and revenue cycle management solutions company serving more than 50,000 ambulatory practices.

The RCM services is witnessing M&A and consolidation to find the efficiencies of scale. David points out that sophisticated RCM software must develop automation capabilities, robust analytics, and machine learning models to help reduce the overall cost of these practices to collect and improve financial outcomes for practices.

David advises medical practices to stay on top of regulatory changes and be aware of the changing payment roles and cycles. Take a listen.

Mike Alkire: One of the lessons learned as a result of COVID is we have to create a more resilient supply chain Apr 19, 2021

In this episode, Mike Alkire, President & Incoming CEO of Premier Inc., discusses the ongoing vaccine roll-out and the lack of resiliency in the medical supply chain for U.S. healthcare.

He discusses how Premier is expanding their data analytics capabilities, such as AI and machine learning to make the supply chain infrastructure more resilient and support better clinical decisions. Mike believes that the changing competitive landscape of healthcare and the entrance of non-traditional players is unleashing innovation in the industry. He also shares three leadership lessons from his long and successful career. Take a listen.

Jim Beinlich: Inserting data back into the workflow to make it useful is the number one challenge Apr 12, 2021

In this episode, Jim Beinlich discusses the current state and maturity level of data and analytics in healthcare.

Healthcare lags other industries when it comes to using new technologies. The industry still needs to apply standardization, governance, and ensure data quality to get the right data at the right time to the right person. Jim states that one of the challenges with data is inserting it back into the workflow to make it useful. One of the important use cases of Penn Medicine’s data and analytics program has been the transition from traditional analytics to cloud-based tools and leveraging data lakes to unlock self-service data models.

Penn Medicine is one of the very few healthcare organizations to integrate genomic testing results into the EMR for diagnosis and treatment. Jim shares their extensive protocols for integrating genomic data into patient records for diagnosis and treatment. Take a listen.

Kash Patel: The hard part isn’t the technology piece but making sure the experience is right enough for patient engagement Mar 30, 2021

In this episode, Kash Patel discusses his role as the Chief Digital Technology Officer at Penn Medicine and provides an overview of their digital transformation initiatives covering all aspects of the institution, including research, academic programs, and patient engagement.

According to Kash, the hard part with digital transformation is not necessarily implementing technology but ensuring the patient experience is seamless with the technology and they feel positive about it.

While making technology choices, Penn Medicine’s first and foremost preference is to make the maximum use of their existing EHR infrastructure. Kash also describes the governance process that includes their leadership and subject matter experts to make technology decisions about newer digital tools and platforms. Take a listen

Dr. Rich Parker and Jennifer Polello: Our role is to support community health centers and getting members educated about the vaccine Mar 22, 2021

In this episode, Dr. Rich Parker and Jennifer Polello discuss their vaccination distribution program, challenges around vaccine hesitancy, and how they have overcome this.

Community Health Plan of Washington is a not-for-profit health plan that caters to the underserved and non-English speaking communities. Their role has been to support the community health centers and getting members educated about the vaccine. One of the most successful vaccination outreach programs has been their text messaging campaign, with a nearly 80% success rate.

Arcadia works specifically with data aggregated from disparate data sources like claims, EHR, lab, state health information exchange, social determinants of health, and others. This longitudinal record of each member helps them risk stratify and identify gaps in care, thereby helping them with their vaccination outreach and distribution priorities. Take a listen.

Josh Goode: Tech firms must build software that aligns with patient demographics, is usable for them, and delivers outcomes. Mar 15, 2021

In this episode, Josh Goode, CIO of SCAN Health Plan, discusses their digital programs, the patient population they serve, and how they evaluate digital technologies and deploy it at every stage of the care journey for improved outcomes.

Being a Medicare Advantage plan, SCAN Health deals with the senior population. They strive to address the digital divide in the elderly by implementing software that aligns with their requirements, is easy to use, and delivers improved outcomes while taking care of patient privacy and data security. The technology considers the social determinants of health by implementing a robust data and analytics program that has helped develop AI models to predict chronic conditions.

Josh also talks about person-centered design processes and how it helps deploy the right digital technology by looking at the patient’s journey touchpoints. Take a listen.

Dr. Stephanie Lahr and Peter Durlach: The best way for patients to interact with us will be through voice technology opposed to any other UI Mar 08, 2021

In this episode, Dr. Stephanie Lahr, CIO of Monument Health, and Peter Durlach, Chief Strategy Officer of Nuance Communications, discuss voice recognition technology, its demand and adoption level in the marketplace, emerging use cases, and the next stage of improvements in the technology.

According to Peter, much before COVID-19, the healthcare industry was already going through the pandemic of administrative burden resulting in clinician burnout. Nuance, through their ambient virtual assistant technology, is eliminating that burden by powering virtual consults with clinical documentation that writes itself.

Dr. Lahr states that voice recognition technology is the best way for patients to interact with their providers opposed to any other user interface. She further states that going forward the integration with the EHR and the voice recognition technology is an absolute requirement. Take a listen

Casey Ross: The pace of innovation and development of AI tools is outrunning the FDA and other regulators’ ability to stay on top of AI innovations Mar 04, 2021

In this episode, Casey Ross, National Technology Correspondent at Stat News, discusses his recently published report on FDA-approved AI-enabled tools. These are Software as a Medical Device (SaMD) tools that work as decision support tools to supply patients’ data to physicians and help them diagnose and treat the patients.

Data is the core ingredient that AI tools use. As per Casey, one of the major issues prevailing in the industry today is that there are inadequate disclosures on data sets used by many medical devices and algorithms approved by the FDA. To improve healthcare outcomes, transparency and disclosure in date sets must be the central agenda in the future. He further states that the pace of innovation, development, and building process of AI tools is outrunning the FDA and other regulators’ ability to stay on top of AI innovations. Take a listen.

Mona Baset: The biggest challenge in digital engagement and its adoption is shifting to a consumer mindset Mar 01, 2021

In this episode, Mona Baset discusses how SCL is transforming its digital capabilities to provide a seamless digital patient experience just like other industries – retail, travel, and financial services.

According to Mona, one of the biggest challenges in adopting digital engagement is shifting to a consumer mindset. Health systems are now increasingly focusing on their digital front door initiatives. However, one of the biggest challenges in building a robust consumer app is incorporating both outside and native foundational capabilities, and bringing together a single native app.

SCL is a non-profit healthcare system and focuses on patient engagement and technologies to enable better patient experience. Take a listen

Katherine Lusk: Our focus for virtual health is making sure encounters are documented in such a way that it is not burdensome Feb 22, 2021

In this episode, Katherine Lusk discusses how AHIMA works at the intersection of healthcare and technology to empower patients with their health information, and ensures to keep the data accurate, accessible, and safe.

Health systems are working towards mapping patient data to the EHR systems so that the frontline care providers have the information readily available to improve healthcare delivery and outcomes. The next step is to standardize the data normalization process and make it interoperable while taking care of patient data privacy, confidentiality, and security.

Katherine says that the industry must now focus on implementing initiatives to reduce social issues such as the digital divide and health inequalities . She further states that AHIMA’s focus is to make sure that patient’s virtual health information is documented in a safe, secure, and convenient way. Take a listen

Harry Fox: A lot of point solutions are emerging, but if they’re not integrated into the EMRs, they’re likely to fail. Feb 18, 2021

In this episode, Harry Fox discusses his role at Whitman-Walker Health (WWH) and how as a community-based health center they are serving a diverse patient population with technology disparity and making healthcare inclusive for everyone.

WWH is a federally qualified health center. A significant part of their patient population is the low-income group and LGBTQ community. Harry shares that half of their patient population is below 100% of the federal poverty level, and around 40% are below 50% of the federal poverty level. This automatically creates an issue of digital divide among them where they struggle with technology. Technology providers are addressing these disparities, and several standalone point solutions are emerging. However, the two major issues – interoperability and integration – still exist in the healthcare space. Take a listen.

Bill Krause: Roughly, 30% of total healthcare spend for provider organizations falls into the shoppable category. Feb 15, 2021

In this episode, Bill Krause, VP and GM, Experience and Consumer Engagement at Change Healthcare discusses how the CMS’s price transparency rule will affect consumer’s shoppable behavior, the providers, the traditional payers, and the new emerging payers – the employers.

A better functioning healthcare marketplace requires transparency in access to information provided to consumers during their healthcare decision-making time. With COVID accelerating digital health, organizations supporting digital transformation can now drive the digital first approach and provide a seamless digital experience to consumers. Consumers’ journey to care begins with the awareness of their need, understanding the options of where they should go, and knowing their financial responsibility. This is the core of any digital transformation agenda. Access to information regarding price will drive consumer shoppable behavior beyond just going to a provider’s digital front door.

Bill states that, because of the new emerging payer in the marketplace, i.e., the employers, roughly 30 percent of total healthcare spend for providers fall into shoppable tests and procedures. He further projects that this is poised to grow in the future. Take a listen.

Colin Banas: Solutions that meet patients, where they are and where they want to be, has tremendous legs in 2021 and going forward. Feb 10, 2021

In this episode, Dr. Colin Banas discusses how they are uniting different stakeholders in the healthcare space through their concept – HealthiverseTM – and providing actionable solutions for a better healthcare experience and outcome to all.

According to Dr. Banas, the overall spend in the U.S. healthcare market in medication management and adherence space rose from 10 percent to 20 percent over the last few decades. In future, the opportunity lies in the solutions that meet patients’ needs wherever they are and where they want to be.

DrFirst serves hospitals and health systems, individual clinics, offer e-prescribing platforms, provide patient-focused price transparency solutions, and much more. Take a listen.

Pamela Landis: Financially, you can’t just buy the best-in-class, so we look at our legacy systems and tools first. Feb 08, 2021

In this episode, Pamela Landis discusses how they brought together a ‘digital ecosystem,’ a.k.a. a digital front door strategy. She also talks about how they engage patients at every major touchpoint of their journey by providing a seamless digital experience that is intuitive, consumer-friendly, and easy to use.

Healthcare is changing fast and patient needs must be addressed in a more front-facing way. While it is easy to look at best-in-class tools, financially they may not always make sense. At Hackensack Meridian, they first look at their legacy systems and tools to check for available core solutions to handle the digital patient engagement journey from a technology standpoint.

Hackensack Meridian plans to invest more in transforming themselves into a digitally-enabled organization and serve the patients in a digitally-enabled way that is consumer-friendly, like Amazon. Take a listen.

Ray Lowe: In any healthcare organization, integration of third-party apps with your digital solutions can either make or break you. Feb 01, 2021

In this episode, Ray Lowe discusses the multi-year digital “overhaul” at AltaMed and the challenges they faced while driving adoption of digital solutions in the organization.

AltaMed predominantly serves a low-income population and underserved communities. There is a digital divide that exists out there. AltaMed strives to address those challenges while connecting with their patient populations electronically.

Ray also discusses the drivers of technology selection at AltaMed for building digital front door tools and mobile apps, and engaging with their patient populations. Take a listen.

Vivian S. Lee: It’s vital for tech firms to earn and maintain the trust of people we care for Jan 25, 2021

In this episode, Dr. Lee shares some examples of how the intersection between traditional healthcare and technology can be beneficial to improve healthcare outcomes and reduce costs of care.

The relationship between a healthcare provider and a tech provider is more about co-producing, co-designing, and working together for better health outcomes. To accelerate the pace of change in healthcare, technology firms must earn and maintain the trust of people. At the same time, digital health innovators must transform care and the way we pay for it. Dr. Lee also discusses her book The Long Fix , and how employers, who cover healthcare for half of the population in the U.S., will play a significant role in transforming the healthcare system. Take a listen.

Daniel Nigrin: Data interaction with digital tools must be as easy and seamless as possible Nov 30, 2020

In this episode, Daniel Nigrin discusses how digital at Boston Children’s Hospital is about transforming healthcare by improving the care experience for consumers, patients, families, and clinicians and their interaction with the health system.

Digital transformations are disruptive for healthcare organizations. It leads to new ways of doing things and enables healthcare providers to care for patients in ways they have not done before. Being a children’s hospital, Boston Children’s Hospital has to deal with the unique scenario of dealing with two sets of patient populations: the child and the parent or the caregiver. This necessitates the need to have a multidisciplinary approach to assessing any new technology.

Daniel talks about digital program governance at Boston Children’s and has some practical advice for startups looking to partner on innovative approaches to digital health. Daniel also discusses emerging technologies, such as voice, that will play an essential role in healthcare, both in inpatient and home settings. Take a listen.

Craig Richardville: We must start shifting our mindset from telehealth or virtual care to just online care or online health. Nov 09, 2020

In this episode, Craig Richardville discusses how they have created an organization within SCL Health to design digital programs for building new levels of engagements keeping the future in mind. He also points to the need to empower patients, one of the most underutilized resources in the healthcare industry, and how one can be part of SCL Health’s digital journey.

At SCL Health, digital is not only about transforming patient experience but also about consumers – those who are not yet patients. One of the key themes for digital programs at SCL Health are the digital front doors. Digital front doors are the entry points for potential patients and consumers into SCL Health’s environment.

According to Craig, it is time to start shifting mindsets from telehealth or virtual care to providing online care, just the way we access other services in our life. The movement for virtual encounters or relationships will certainly continue to accelerate. Digital health startups, therefore, must offer a strategy of ‘low calculated risk with the potential for huge returns’ for healthcare systems.

Anshul Pande: For a successful digital journey, health systems must connect with different parts of their organization and focus on the core mission. Nov 02, 2020

In this episode, Anshul Pande, VP and Chief Technology Officer at Stanford Children’s Health discusses their digital journey and covers digital programs such as remote monitoring, telehealth, and how to make data useful and readily available to the clinicians.

Anshul states that for a seamless digital front-end experience, back-end IT infrastructure must be in place, and it is important to understand how the software layers are designed. Both of these helps deliver a better experience for the provider and patient.

COVID-19 has led the healthcare industry towards ‘fail fast and get comfortable with the experimentation’ approach. Anshul advises health systems to engage with different stakeholders within the organization and focus on a single mission. Take a listen.

Pamela Arora: Digital health is about applying digital capabilities across the care continuum to maximize efficacy and experience Oct 27, 2020

In this episode, Pamela Arora, SVP and CIO of Children’s Health discusses how their holistic approach towards digital health is transforming the experience of their team members, providers, patients, and the whole continuum of care. At Children’s Health, digital health is about effectively applying digital capabilities across the continuum of care to maximize efficiency, effectiveness, and experience.

According to Pamela, by increasing the touchpoints and simplifying data across the care continuum healthcare organizations can deliver the three E’s: efficiency, effectiveness, and experience. However, one of the challenges in achieving this digital engagement in healthcare involves the data itself. If an organization is taking a patient-centric approach, continuity of data is critical. To ensure data flows easily across the continuum of care, it is important to promote interoperability initiatives across the healthcare organizations.

Technology is the key element in any digital program of an organization. Assessing the right technology at the right time is crucial to enhance patient as well as provider experience. Other aspects while evaluating technology is to consider its ease of adaptability and reliability among providers so that they can deliver a seamless patient experience. Pamela suggests health systems to keep advancing with new technologies and start with pilot first approach and then scale up the process.

Stephanie Lahr: It’s time for health systems to change focus from optimization to transformation Oct 19, 2020

In this episode, Dr. Stephanie Lahr, CIO and CMIO of Monument Health, discusses how as a community-based health system, they transformed their healthcare delivery in a short time during the pandemic. With the knowledge of technology and informatics, Dr. Lahr’s clinical background is helping the health system choose the right tools at the right time to solve the right problems.

Monument Health is part of the Mayo Clinic Care Network. They are based in South Dakota, where the rural population accounts for fifty percent of the total population. Before the pandemic hit, the health system was already using several antiquated tools such as telephones, paper fliers, questionnaires, etc., to cater to the population spread apart by miles. However, as the pandemic hit, Monument Health rapidly evolved its technology environment in just two weeks. They started using tools like COVID-19 nurse triage, RPM, online testing, and more to manage their patients.

Dr. Lahr also states that healthcare systems can improve their quality and efficiency by having a strong foundation in data and analytics. Data is the language of transparency; access to it can help patients know more about their health information. In terms of digital patient engagement, using a combination of automated tools to maintain a personalized care experience is the key to improve care delivery.

Nick Patel: With digital health we are getting out of the mindset that care can be rendered only in the office Oct 12, 2020

In this episode, Dr. Nick Patel, Chief Digital Officer of Prisma Health discusses his role and how the pandemic has transformed the healthcare industry with emerging technologies like online scheduling, virtual visits, chatbots, remote patient monitoring, and AI.

Since March 2020, Prisma health has completed 360,000 virtual visits. Nick says that implementing digital health will eliminate the mindset that care can be provided only in an office setting. He believes that introducing automation in healthcare processes and digital front doors is important to improve care delivery. In the post-COVID-19 world, around 20 to 30 percent of all ambulatory visits will convert to virtual visits. However, social determinants of health also need to be considered such as lack of broadband access and technology challenges in older and high-risk patients.

Patients today expect a retail experience from healthcare throughout their journey. Nick advises health systems to prioritize on solving the problems and focus on patient needs rather than starting with technology. Healthcare technologies must be an interconnected ecosystem that is efficient, intuitive, and can take advantage of automation driven by data.

Drew Schiller: Due to COVID, health systems realized how far behind they were with virtual care technologies Oct 07, 2020

In this episode, Drew Schiller, Founder and CEO of Validic discusses how COVID-19 has impacted and accelerated the demand environment for remote patient monitoring and other virtual care technologies.

Validic is one of the pioneers in the remote patient monitoring space. Drew states that COVID-19 has accelerated the adoption of remote patient monitoring technologies. Due to the pandemic, health systems have realized that virtual care technologies can reduce the cost and burden of care, especially for at-risk populations.

According to Drew, big tech firms entering healthcare is both a challenge and an opportunity from a digital health startup’s perspective. He believes that the VC funding environment is strong but cautions that much of the funding is targeted at late-stage firms that have demonstrated significant traction. He advises the startups to think more creatively and develop unique approaches to the market that focuses on areas not adequately addressed by big tech firms. Take a listen

San Banerjee: It is important to understand how tech enables healthcare keeping people and processes in mind Sep 28, 2020

In this episode, San Banerjee, Vice President of Digital Experience at Texas Health Resources, discusses how they create a connected ecosystem to provide a seamless digital experience for patients wherever they are through digital channels that includes virtual health.

Texas Health Resources completed 100,000 virtual visits in the first ninety days of the pandemic. San says that as we move forward in healthcare, people will get accustomed to using virtual care delivery mechanisms, which will increase its acceptance further. San defines digital front doors as an access mechanism for patients to get services they are looking for. On the other hand, from a consumer perspective, it is all about managing the consumer point of view to access the services that providers can offer.

Healthcare is not just about technology; it is a people-based business. San advises digital health startups to understand how technology enables the healthcare business while keeping in mind people and processes. Take a listen.

Marc Probst: To succeed with digital health is to become really good at technology integration Sep 14, 2020

In this episode, Marc Probst, who served as CIO of Intermountain Healthcare for 17 years, speaks about digital health technologies, telehealth, virtual visits, and how these will determine the future of healthcare.

According to Marc, the top technology trends that will define the future of healthcare are interoperability and digital health technologies. He says that technology in healthcare should meet the needs of the population that we serve; they should communicate with each other and responsibly share data. Marc describes digital health as facilitating what we do today using digital mechanisms like telehealth and moving towards full interaction with technology, where technology will provide knowledge, capability, and expertise.

COVID-19 has accelerated healthcare industry’s adoption of digital capabilities such telehealth. Marc suggest that the health systems needs to ‘become really good at integration’ for a seamless digital health experience.

Puneet Maheshwari: Telemedicine will become a fundamental aspect of care delivery because of its effectiveness Sep 08, 2020

In this episode, Puneet Maheshwari, CEO of DocASAP discusses their platform and their recent survey on consumer experience and attitudes to telehealth/ telemedicine.

Puneet believes that frictionless patient access is critical for reducing costs and improving health outcomes. COVID-19 has been a very high impact phenomenon for the healthcare industry. Their recent survey on telehealth consumer experience reveals that the telemedicine adoption rate increased by 92%. However we cannot think of telemedicine in a silo; we need to blend it into the overall care delivery continuum, which is a foundational piece that must be solved by healthcare providers in the future.

According to Puneet, The reason telemedicine is here to stay and become a fundamental aspect of care delivery is because of its efficiency and effectiveness.The biggest takeaway from their recent research is that telemedicine is opening the door to the digital practice of medicine and a digital-first care delivery model.

Diana Nole and Yaa Kumah-Crystal: Voice technology will enhance care delivery from within the EHR Aug 24, 2020

In this episode, Diana Nole and Dr. Yaa Kumah-Crystal discuss the progress, future state, and challenges of voice-enabled technology in healthcare. They also talk about its usability and application in a post-COVID-19 world.

According to Diana, in a post-COVID world, we will see more acceptance of voice-enabled technology not just for clinical documentation but as a virtual assistant to command and control things within the physician workflow ecosystem. The pandemic accelerated the willingness and acceptance to look at things differently, such as telehealth; voice technology will be the next. It will be helpful in offering suggestions and recommendations to enhance care delivery from within the EHR system.

Dr. Kumah-Crystal states that the new era of voice mechanics and how we interact with the voice technology is instrumental in making queries and commands in the EHRs to retrieve information. A new dynamic of patient engagement will emerge from voice as a medium and as a method by which a provider engages with EHR in the presence of patient. Take a listen.

Michael Bouton: The equilibrium between in-person and video visits will be determined by specialty-specific care Aug 17, 2020

In this episode, Dr. Michael Bouton, Chief Medical Information Officer of New York City Health and Hospitals describes the significant changes that NYC H + H had to implement in their organization to deploy and integrate new technologies in response to the pandemic. NYC H + H installed hundreds of vital sign monitors linked to EMRs in the first few weeks of the pandemic and integrated them into the EHR system to enable caregivers with actionable, real-time information to address patient needs.

Dr. Bouton also discusses the challenges and opportunities of telehealth and other virtual care models that are transforming the quality of care delivery and interaction with patients and providers. He states that while no one wants to eliminate in-person visits altogether, video visits can increase low-intensity care quality. He believes the equilibrium between in-person and telehealth/ video visits will be determined by specialty-specific care in a post-pandemic era.

Sara Vaezy: COVID-19 has given us an opportunity to reset and create a better healthcare system Aug 07, 2020

In this episode, Sara Vaezy, Chief Digital Strategy & Business Development Officer of Providence Health talks about their recently published series of reports – COVID-19 Digital Insight Series – that describes new digital requirements and opportunities brought by the acceleration of virtual care models due to COVID-19. Sara also speaks about the current state of telehealth adoption level and possible reasons for its drop after the industry witnessed a surge in telehealth visits in wake of the pandemic.

According to Sara, COVID-19 acted as a catalyst for digital transformation in healthcare. She categorizes the transformation happening in the healthcare industry in two possible ways. One, where the industry needed to control and tackle the challenges created by the pandemic and the industry mobilized its IT, digital, and technology services overnight. Second, is considering the pandemic as an opportunity to evolve the healthcare industry and finding new paradigms and ways of caring for people and business models.

She adds that the healthcare industry needs to design better experiences for increasing adoption of telehealth technology. The industry also needs core IT enablers to make it a success and provide better healthcare experiences to both patients and providers. Take a listen.

Steve Miff: Data if done right, has the power to galvanize communities, inform leaders, and empower people. Aug 03, 2020

In this episode, Dr. Steve Miff, President and CEO of Parkland Center for Clinical Innovation (PCCI) discusses how they build connected communities of care with a focus on cutting edge uses of data science, social determinants of health, and clinical expertise across clinical and healthcare community settings. Steve also speaks about his recent book – Building Connected Communities of Care – based on the experience at PCCI.

At PCCI, the belief is that data if done right has the power to galvanize the communities, inform leaders, and empower people. According to Steve, healthcare is a complex, multi-year journey and having a connected community of care during a pandemic, such as COVID, is essential. To control the pandemic, we need better targeting of COVID hotspots, effective and efficient communication between healthcare providers and technology enablers, and connected services through referral directories.

Steve stresses that while technology is a critical enabler for connected communities of care, there is a need to invest in robust backend data management infrastructure. Take a listen.

Jeff Short: Emerging healthcare technologies will enable higher level of care delivery with fewer resources Jul 20, 2020

In this episode, Jeff Short, Vice President and Chief of Staff at Montefiore Health System describes how Montefiore prepared for one of the biggest surges of COVID-19 cases in the country, and how they used emerging healthcare technologies to manage capacity and deal with the crisis.

By end of April this year, 80 percent of all patient visits in Montefiore were being managed through telemedicine. Telehealth visits volumes have fallen back a bit since then. Jeff believes that face-to-face visits in certain specialties will always remain essential, however, with the ease of working with patients digitally, we will continue to see an increase in telehealth visits. Jeff defines digital health as the use of technologies such as digital front doors and telemedicine to improve patient engagement and access to care delivery. He further states that once we get efficient at delivering digital care and leveraging emerging healthcare technologies like chatbots and AI, we will be able to treat more patients at a higher level of care with fewer resources.

Montefiore Health System is one of the leading medical centers with 11 hospitals and over 300 ambulatory locations. They mainly serve the populations in the Bronx and Westchester counties.

Mike Alkire & Dr. Jonathan Slotkin: The nation needs an automated, real-time, effective syndromic surveillance system to detect COVID-19. Jul 13, 2020

In this episode, Mike Alkire, President of Premier Inc. and Dr. Jonathan Slotkin, Vice Chair of Neurosurgery and Associate Chief Medical Informatics Officer of Geisinger discuss how technology and data is helping public health officials to keep a balance in opening the economy versus managing the spread of COVID-19 virus.

Premier recently launched a surveillance tool for COVID-19 which they are piloting at Geisinger to improve the quality of medical interventions and prevent the spread of the virus. Mike believes that there is a need for syndromic surveillance system, contact tracing, and performing tests with higher accuracy rates.

According to Jonathan, siloed information and disparity in EHRs across health systems limits the scope of innovation and in case of COVID-19 it is affecting patients directly. He further states that, as part of a public-private partnership, Geisinger is performing contact tracing and have followed up on 1,600 COVID-19 positive patients, benefiting patients, providers, and communities.

Bill Krause: For a frictionless digital consumer experience, healthcare providers and payers must work together. Jul 06, 2020

In this episode, Bill Krause, Vice President of Experience Solutions at Change Healthcare, talks about removing friction points in healthcare – finding, accessing, and paying for care – throughout the consumer experience journey. According to Bill, COVID-19 created a big explosion of interest around the role digital can play in the healthcare system. He states that there are several barriers that consumer experiences while accessing care through digital means. To accelerate digital patient experience, healthcare providers must understand the role of payers in a patient’s journey and work together to provide a frictionless digital consumer experience. Recently, Change Healthcare collaborated with Adobe and Microsoft to launch a connected consumer health suite that enables healthcare providers to create a more streamlined digital health experience throughout the patient journey. Change Healthcare is one of the largest independent healthcare technology companies in the U.S. Take a listen.

Aaron Miri: Post-COVID, virtual care will be about stability, quality of service, and agility. Jun 29, 2020

In this landmark 50th episode of our podcast, Aaron Miri discusses contact tracing and UT Health’s contribution to prevent the spread of COVID-19 through their public-private partnership with city of Austin, TX.

Austin Public Health has partnered with Dell Medical School and UT Health Austin to prevent the spread of COVID-19 by doing contact tracing on behalf of the city of Austin. Besides contact tracing, the University is also using emerging forms of healthcare delivery such as symptom checking, COVID-19 drive-through testing stations, home monitoring, and nurse triage to control the spread of the current pandemic. Currently, the medical school has over 200 contact tracers working remotely and have successfully performed one-third of the contact tracing in the city of Austin.

Due to the current COVID situation, healthcare consumers are adopting virtual care technologies that are changing the way healthcare is being delivered today. To ensure smooth delivery of care post-COVID, Aaron discusses how virtual care should be a flawless experience for clinicians and patients.

On data interoperability, Aaron suggests three major areas of focus: Identifying and capturing data for public health; the need for the entire continuum of care to be on some sort of a digital system. According to Aaron, healthcare organizations need full data transparency, governance, and internal communication working together to advance interoperability. Take a listen.

Ashish Atreja: If telehealth is our first peak of digital medicine in COVID, the second will be digital monitoring. Jun 22, 2020

In this episode, Dr. Ashish Atreja, Chief Innovation Officer, Medicine at Mount Sinai Health System discusses how virtual care technologies – remote monitoring, video visits, telehealth, and digital medicine – will bring value to health systems by decreasing cost, increasing efficiency, and improving healthcare outcomes.

Dr. Atreja’s role at Mount Sinai Health System is to enable digital health for value-based and patient-centric healthcare. He states that COVID-19 has been the most significant technology transformation agent in the healthcare industry. According to Dr. Atreja, the next technology after telehealth that will rise out of the current pandemic is digital monitoring.

Dr. Atreja is also the founder of non-profit Network of Digital Medicine (NODE.Health), that promotes evidence-based digital medicine by bringing together a network of societies, foundations, and health system associations to enable digital transformation in healthcare.

Ceci Connolly: We believe that a business model of payer-provider partnership is best for patients and communities Jun 15, 2020

In this episode, Ceci Connolly, President and CEO of Alliance of Community Health Plans discusses the findings of their recent survey on how COVID-19 has shifted consumer behavior towards healthcare and tripled the use of telehealth and other virtual care technologies.

Ceci shows concern about the existing health inequities and hopes that we close the fundamental gap of the digital divide affecting certain sections of the society. She believes that in a post-COVID-19 era, healthcare payers and providers will focus more on virtual care for better patient experience. Ceci further hopes to see virtual care at the core of value-based model in the future.

ACHP is a non-profit organization that brings together innovative health plans and provider groups delivering affordable, community-based, high-quality coverage and care.

Tom White: In future, 80% of healthcare needs will be addressed by digital health tools. Jun 08, 2020

In this episode, Tom White, Founder and CEO of Phynd Technologies discusses why digital front door technologies and interoperability are the key to the healthcare delivery ecosystem. He also talks about the company’s evolution and the marketplace needs they address.

Digital front door technologies are being adopted extensively by healthcare systems and are practical and useful for the industry, especially in the current pandemic situation. Tom believes that 80% of healthcare should be driven through digital means and 20% through phone calls, unlike the current situation.

Phynd Technologies’ platform focuses on the provider data, defined as people, places, and services, and simplifies provider data management for healthcare systems.

Dr. Ram Raju: We need to figure out how to make the shift from face-to-face medicine to virtual medicine May 18, 2020

In this episode, Dr. Ram Raju discusses how the global COVID-19 pandemic has impacted Northwell Health and how in future healthcare delivery systems will change in response to the crisis.

Northwell Health is one of the largest health systems in New York and has been a telemedicine leader for the last five to six years. Dr. Raju believes that storing data in the EHRs and EMRs is going to be very different in the future – more video clips than text notes will be used. This means the final interoperability rule will take a different tone in terms of who gets to access the patient information and who finally owns it.

Dr. Raju also believes that healthcare systems will need to evolve and change their workflow as more and more people will be seeking care through virtual technologies. Primary care will probably shift to virtual technology, shifting face-to-face medicine to virtual medicine, and specialty care will stay in the hospitals.

Seth Hain & Dr. Sam Butler: This pandemic is really showing how efficient and useful a video visit can be and it is here to stay May 11, 2020

In this episode, Seth Hain and Dr. Sam Butler discuss how emerging technologies like video visits will become an integral part of healthcare in the future and how the current COVID-19 pandemic is proving its effectiveness. They also discuss how health systems are advancing their virtual care technologies in response to the COVID-19 crisis.

Epic observed 2.5 million video visits in April. Seth states that the changes we are seeing in the industry due to telehealth is not only convenient to the patients but also preventing the exposure of providers and clinicians on the front line. He further states that the effectiveness of technologies, like contact tracing, will be driven by broader adoption and will need to be augmented to fully account for the whole population.

Sam believes that in future physician’s schedule would be 50% face-to-face and 50% non-face-to-face visits through video, telephone, and an asynchronous electronic visit back and forth. He further states that video visits are here to stay and hopes that these visits will be associated with appropriate reimbursements models.

Russ Branzell: The desire with the final interoperability rule is to liberate data flow in the industry May 04, 2020

In this episode, Russ Branzell, CEO of CHIME discusses their role in the healthcare industry and how COVID-19 will impact health systems. Russ also shares his thoughts about the final interoperability rule and FCC telehealth investment program.

CHIME supports its members in their transformation and growth journey by assisting them in their professional development and be the best leaders in the healthcare industry. Russ states that we may see mergers and acquisitions accelerate in the industry due to the current pandemic. He also believes that the technology impact due to the COVID-19 crisis, whether intended or unintended, will accelerate digital activities in health systems.

Amit Zavery & Aashima Gupta: We are teaching cloud to speak the healthcare industry language Apr 27, 2020

In this episode, Amit Zavery, VP & Head of Platform and Aashima Gupta, Head of Healthcare Strategy & Solutions discuss how Google Cloud is helping healthcare organizations with digital transformation and operational efficiencies. They also discuss the new Cloud Healthcare API and how it will accelerate the healthcare industry.

In the context of healthcare, Google Cloud is providing API connectivity by applying AI/machine learning algorithms and making it accessible for the industry. The company’s new Cloud Healthcare API solution is built to ingest complex data from different industry-standard sources and provide a unified access to it for a meaningful usage. Google Cloud offers the whole lifecycle governance, policy management, security, tracking, delivery, and ease of use over time so that more value and real-time capabilities can be built around it.

To help the healthcare industry during the current COVID-19 pandemic, Google Cloud is taking targeted solutions to the market like helping researchers with cloud credits, helping with Kaggle competitions, and enabling healthcare-focused chatbots with their Cloud AI platform. They are also enabling the healthcare organizations with digital triage that can treat patients remotely and can reduce in-person visits through telemedicine.

Karen Kobelski: We connect the dots with our solutions for better healthcare outcomes Apr 20, 2020

In this episode, Karen Kobelski, VP and General Manager of Clinical Surveillance of Wolters Kluwer Health, discusses their new offerings that are helping clinicians respond to the Covid-19 pandemic. She also discusses how health systems are adopting the new interoperability rule and how it will result in better healthcare outcomes.

At Wolters Kluwer Health, the mission is to bring the latest evidence-based medicine to the benefit of clinicians, learning communities, and patients. Their infection surveillance system and pharmacy surveillance system are helping hospitals and health systems respond and cope with the current Covid-19 crisis. Karen believes that with the new interoperability rule in place, patients can be treated in a lot of different ways if they have access to their health records. She further states that telehealth will stay with us for a long time, and traditional visits to hospitals will be replaced by virtual treatments, just like everyone is working virtually today.

Will O’Connor: Covid-19 is the 9/11 moment for healthcare Apr 13, 2020

In this episode, Will O’ Connor, Chief Medical Information Officer of TigerConnect discusses their company structure, the marketplace they are servicing, and challenges healthcare enterprises are facing in response to the Covid-19 pandemic. TigerConnect is a clinical collaboration and communication platform and serves around 6000 customers across the world.

Due to the ongoing crisis, healthcare providers are witnessing a massive uptick in telehealth and virtual care. Dr. O’Connor states that in the last 2-3 weeks there has been 10 to 15 years of advancement in telehealth both in terms of policy and in practice. The company saw a growth in their messaging platform from 5 million to 6 million in just ten days.

Dr. O’Connor hopes that after Covid-19, care delivery will undergo a permanent sea change. The notion of delivering quality of care to patients who can be managed remotely will stay with us for a long time. Take a listen.

Sara Vaezy: Virtual visits to our chatbots are 10-15 times more than pre-pandemic levels Mar 30, 2020

In this episode, Sara Vaezy, Chief Digital Strategy Officer of Providence Health, the first health system to confirm a Covid-19 infection in the U.S., discusses how the organization has come together in a coordinated way in response to the crisis. Providence was one of the first health systems to enable patients with a set of FAQ’s and assessment tools by reconfiguring their chatbot, Grace, which was developed over two years ago. In addition, the digital innovation group has helped Providence Health significantly scale up virtual visit capacity by redeploying and training clinicians in their same-day care operations to provide telehealth consults.

Providence Health has also successfully launched creative efforts to crowdsource PPE such as the 100 million mask challenge to ensure adequate availability of PPEs to protect the caregivers at the frontlines. Take a listen.

John Kravitz: We’ve seen a 500% increase in telehealth visits Mar 24, 2020

In this episode, John Kravitz, CIO of Geisinger Health, one of the largest health systems in the country, speaks about how the organization’s leaders have been “blown away” by how technology has stepped up to help address the covid-19 crisis. Geisinger’s IT organization has kept up with a 500% increase in telehealth visits and a doubling of remote workers to 13,000 employees and minimized disruptions to operations. John believes this crisis has created a new awareness of the opportunities with digital transformation. It’s a remarkable story.

Diana Nole: Digital front door is just the start for digital transformation Mar 16, 2020

In this episode, Diana Nole discusses Wolters Kluwer’s healthcare business and how they are building expert solutions for insights and evidence that are more deeply embedded into clinical workflows. She also discusses how digital transformation is much more than digital front doors.

Wolters Kluwer Health has invested significantly in digitizing their products and offerings over the past few years. They now use advanced technologies such as AI and NLP to enhance their heavily curated content to provide quick and easy-to-find answers for evidence-based clinical decisions. They are also enhancing the delivery of their content with emerging technologies such as voice-recognition. Additionally, they are also improving the user interface by delivering smaller nuggets of curated information customized for individual patients and caregivers. Diana and her team are using voice-enablement to enable clinicians to learn in a setting that’s more interactive and stay updated on the latest practices and clinical knowledge.

Diana believes in evidence-based data to enhance user experience with the latest available technology. Their focus now is on getting patients to engage more, especially those that need stay on very good pathways for their own health.

Angela Yochem: Digital isn’t just about new care models but enhancing traditional care models through digital means Mar 02, 2020

In this episode, Angela Yochem discusses how Novant Health, a $5.5 billion nonprofit integrated healthcare provider network based in North Carolina, focuses on improving care quality for consumers through advanced technologies. She also discusses her current role and responsibilities at the organization and how digital health is much more than digital front doors.

At Novant Health, digital care is not just about new models of care delivery using digital tools. It is also about enhancing traditional models of care delivery through digital means. Angela, along with her team, provide advanced digital capabilities to improve the quality of care for patients and community members and ensures increased access to care through digital means.

Angela believes that healthcare organizations must adopt contemporary methods and technologies to improve patient engagement and care delivery. However, this opportunity is closing rapidly due to the emergence of unconventional entrants in the healthcare ecosystem. In the podcast, she discusses how she and her team have developed approaches to identify and rapidly onboard innovative digital health solutions for high-impact areas such as stroke care. She advices health systems leaders to bring in people from outside of healthcare for diverse perspectives to solve the most complex problems.

Paul Black: Every patient has a right to control where their health data goes Feb 17, 2020

In this episode, Paul Black discusses the next wave of opportunities for Allscripts and how digital transformation is shaping the healthcare sector. Paul also discusses emerging technologies and how Allscripts has embraced cloud adoption for many of its solutions. He believes that emerging technologies such as AI, Blockchain, and voice recognition are improving patient experience, driving better healthcare outcomes, and substantially enhancing the physician’s life.

In the context of the ongoing debate about patient data access and the proposed ruling by the HHS, Paul states that Allscripts strongly supports legislation or regulations that address information blocking in healthcare. He suggests that health systems, looking to harness innovation, must bring together outside help with industry experience and their own organizational knowledge from a clinician standpoint to accelerate transformation.

Dr. Peter Tippett: We give hospitals the ability to quickly and securely send patient records to outside clinicians Jan 27, 2020

In this episode, Dr. Peter Tippett, a pioneer in developing commercial antivirus software, discusses how careMESH is providing easy and secure communication and collaboration between clinicians locally to share digital patient records. Peter also discusses the issues related to information security in healthcare.

Healthcare, like in other industries, is transitioning to digital communications in all aspects of care including care coordination, patient safety, unnecessary ER visits, and analytics. To address this marketplace requirement, careMESH provides a set of secure services that helps health systems easily share patient records from their own EHR to any outside physicians/ clinicians, reducing the time consumed by traditional means of communication such as phones and faxes.

Seth Hain & Sean Bina: We essentially see ourselves as stewards helping clients manage their data Jan 20, 2020

In this episode, Seth Hain, Vice President of R&D and Sean Bina, Vice President of Access and Patient Engagement at Epic discuss the next wave of opportunities for Epic and how the company has evolved by focusing on patient experience and advanced analytics.

At Epic, the focus has always been on providing patients with access and tools to view and have control over their data. Epic works with over 300 health systems today to help them manage their data. Over 160 million consumers have or are using its MyChart patient portal which has been around for nearly two decades. The company uses advanced analytics such as AI/ machine learning and monitors how they are performing on different populations before embedding it into workflows, be it clinical-facing or patient-facing.

Epic has lately started focusing on providing transparency around healthcare costs and has been working on creating accurate estimates for patients so that they have price transparency at the point of care.

Daniel Barchi: Digital medicine is just medicine Jan 13, 2020

In this episode, Daniel Barchi discusses the current state of digital transformation in healthcare, their goal to bring cutting-edge technology, and focus on delivering outstanding patient care.

According to Daniel, a good technology is one that saves clinicians and caregivers time without getting in their way. He believes that healthcare technology is “80% people, 15% process, and 5% technology.” He further cautions that while using advanced technologies such as AI, health systems need to be thoughtful, careful, and respectful of the way technology interacts with patients.

The healthcare system as a whole has very low thresholds for measuring progress in adoption rates for digital health tools such as digital front doors. Digital health startups have a lot of brilliant ideas; however, they are years away from being integrated into core EHR systems. Daniel advices startups to get deeply embedded with their clinical partners to develop innovative solutions for healthcare.

Mudit Garg: AI predictions need a thoughtfully designed closed-loop to drive action Jan 06, 2020

In this episode, Mudit Garg discusses the evolution of Qventus and how they are applying AI to help hospitals and health systems in managing their operations with real-time predictions for improved care delivery.

With a focus on patient flow automation, Qventus helps hospitals and health systems in reducing the length of stay and other operational metrics. Based on early insights that machine learning models and prediction scores can be confusing to users in the absence of an accountability engine, the company has developed an interdisciplinary approach, augmenting AI with behavioral science principles to drive sustained improvements in healthcare operations.

Graham Gardner: Even the small hospitals really do want to enable a modern consumer web experience today Dec 23, 2019

In this episode, Graham Gardner discusses how his company, Kyruus, targets patient access issues in health systems. Inspired by the Moneyball concept, Kyruus uses advanced analytics to understand patient needs and put the right providers “to bat” where they are most likely to do well, thereby reducing or eliminating variations in the quality of care.

Graham discusses the challenges of introducing digital innovation in healthcare and provides some counterintuitive advice to other digital health startups looking to overcome challenges in sales cycles and achieving enterprise-wide adoption for their platforms.

Leah Sparks: Health systems and plans are now willing to take a leap of faith for digital patient experiences Dec 16, 2019

In this episode, Leah Sparks discusses how she founded Wildflower Health in 2012 as a digital health platform to help women in their pregnancies, after experiencing the difficulties of navigating the healthcare system during her first pregnancy.

Leah believes that digital adoption in healthcare often needs to start with simple use cases with near term returns (the short story). Although technology risks are high in healthcare, Leah encourages health systems to remain focused on the long story of needing to transform healthcare by investing in the right opportunities to create a healthcare experience that is personalized for consumers.

Wildflower Health has raised venture capital from leading health systems such as Providence Health and is considered a leading “FemTech” startup. Leah points out that while women are primary users of her platform, they are also the Chief Health Officers of their homes and influence 80% of all healthcare decisions for the entire population.

Steve Miff: Health begins where we live, work, play, pray. Nov 18, 2019

Steve Miff, Chief Executive Officer of PCCI discusses how Parkland Center for Clinical Innovation (PCCI), a non-profit organization, has developed advanced machine learning algorithms to understand the role of social determinants of health in vulnerable and under-served communities.

PCCI operates with the assumption that health begins “where we live, work, play, and pray.’ The key aspects of PCCI’s journey have always been to partner with organizations, locally and nationally, who share the same goal and understanding. Steve discusses the success they have had in improving the lives of their communities and reducing the costs of care through their machine learning-based approach. He highlights the importance of a robust data management and infrastructure environment for success with predictive and prescriptive analytics in healthcare.

David Quirke: Successful organizations put patients first and everything else follows Nov 11, 2019

David Quirke, Chief Information Officer at Inova Health System, discusses his new role, their technology environment, high-level priorities, and the mission to provide world-class healthcare with every patient interaction.

According to David, successful organizations always put patients, quality, and the outcomes first and everything else follows. Technology at Inova is taken as an enabler to the patient experience. Inova Health’s approach to patient experience and digital transformation is focused on a suite of technologies rather than focusing on a specific technology.

David shares his thoughts on building high reliability within information technology and how the underlying infrastructure is a critical enabler for digital health solutions.

John Glaser: The healthcare industry is going through an amazing change in business models Nov 04, 2019

John Glaser, former CIO, Partners Healthcare, discusses EHR systems at length, the burden on physicians from poor design and workflows, the issues with interoperability and the confusing landscape around information blocking legislation.

He discusses the “tyranny of a large number of good ideas” which often leads to increased workloads for physicians and increases the overall costs for the health system with little or no business rationale for implementing many of those changes.

John notes that big tech firms are laying down the infrastructure to surround consumers with healthcare offerings based on online behavior and preferences, and how technologies like voice recognition and AI will dramatically change our healthcare experience in the future.

Nader Mherabi: We don’t want to improve patient experience at the expense of the clinician experience Oct 14, 2019

Nader Mherabi, CIO of NYU Langone Health talks about digital transformation and its current state in the healthcare delivery space.

At NYU Langone Health, digital transformation means taking an enterprise approach to care delivery that is integrated, smart, and intelligent. Their vision is to provide a connected digital health service that is convenient for patients and their families, close to where they stay or work. The health system sees technology and digital as a great enabler and strategic asset to propel the organization forward in its mission.

Nader also believes that making the foundational technology work is critical for enabling the organization to build the digital capabilities of the future.

Ed Marx: If you are a traditional CIO with a traditional mindset, you are going to be disrupted Oct 07, 2019

In this special 25th episode, Ed Marx discusses his personal experience with two major health events over the past twelve months, and how information technology played an important role in both events.

At Cleveland Clinic, where Ed is leading an enterprise digital transformation strategy, ‘digital’ means leveraging technology to produce seamless experiences. Recognizing the need to support legacy environments while advancing the enterprise digitally, he suggests that CIOs and digital leaders must be “bimodal” and be able to show progress and success despite constraints.

Digital transformation is not a solo trip; Ed stresses the importance of global partnerships, and aligning with the right partners can help achieve wonderful things.

Giovanni Monti: Consumers are looking for convenient, price-transparent solutions to manage their healthcare. Sep 30, 2019

In this episode, Giovanni Monti discusses his current role and how the digital healthcare innovation group at Walgreens is focused on bringing new and sustainable innovative solutions to consumers.

Innovation at Walgreens is to have consumers manage their healthcare in a convenient and cost-effective way with great outcomes. It is all about delivering care to consumers when they want it, how they want it, and where they want it. Some eight million customers walk through a Walgreens store every day. Through their recently released Find Care app, Walgreens has started providing a range of personalized and localized healthcare services to consumers. Going well beyond the traditional e-prescription function, the app is a digital front door that delivers services from a curated set of 30 partners that can be accessed anytime anywhere with price transparency.

Giovanni’s current role at Walgreens is to focus on extending these partnerships by working with the right innovators at the right time in their product and market growth.

Dr. Sylvia Romm: Digital transformation is not just about digitizing and automating workflows Sep 23, 2019

In this episode, Sylvia Romm discusses her role as the Chief Innovation Officer at Atlantic Health System and how her prior experience in pioneering telehealth adoption influences her views on digital transformation.

Most healthcare organizations are reactive today as opposed to being proactive. Digital transformation is off to a slow start but disruption will be here before we know it. According to Sylvia, innovation at Atlantic Health System starts with developing internal innovation and standardizing it across the health system. It also means developing external partnerships to build an innovation pipeline. However, she does not believe in investing in “shiny new things” that do not help their health system move forward.

Sylvia believes that digital transformation is not simply automating or digitizing all the current workflows. It has to go beyond replacing in-person visits with one-on-one virtual visits and look at reimagining patient and caregiver experiences.

Dr. Karen Murphy: We need to be cautious in the use of technology to prevent increase in total costs of care Sep 03, 2019

In this episode, Karen Murphy discusses her role as the first Chief Innovation Officer and the Founding Director of the Steele Institute for Health Innovation at Geisinger, and how they are working towards lowering the costs and improving quality for the overall welfare of members and patients.

Innovation at Geisinger means taking a fundamentally different approach to solving a problem that has quantifiable outcomes. According to Karen, focusing on specific problems like price and quality will move the needle in a meaningful way. Currently, the innovation team at Geisinger is developing a new care model that leverages AI and machine learning, along with remote monitoring for a more holistic approach towards patients.

Karen also believes intelligent bots will help decrease overall cost of care as they are more efficient. However, while adopting new technologies we need to be careful and prevent increase in the total costs of care due to technology.

Thomas Grote: We’re trying to fundamentally drive an improved healthcare model in the market Aug 26, 2019

In this episode, Tom Grote discusses how Aetna and Banner Health’s relationship evolved from an ACO into a new commercial joint venture – Banner|Aetna – and how with a shared vision they are improving the primary care model to transform the healthcare market in Arizona.

The collaboration between a leading regional health and a national health insurer in a 50:50 joint venture helps develop and deploy new technology solutions to improve healthcare outcomes while focusing on keeping costs low. Tom believes that joint ventures such as Banner|Aetna can also accelerate the shift from the fee-for-service model to value-based care. He discusses the incremental benefits of Aetna merging with CVS, their approach to strategic technology partnerships, and sharing of best practices among JVs of Aetna with other health systems.

Tom advises ACO leaders and Chief Population Health Officers to focus on relationships and try to align with partners who share a common vision and believe there is a better way to transform the whole healthcare system.

Aaron Martin: Our mission is to move consumers from an offline to an online relationship Aug 19, 2019

In this episode, Aaron Martin discusses his role and responsibilities as the Chief Digital Officer of Providence St. Joseph Health, and covers a wide range of topics including patient engagement, the innovation model they follow, and the portfolio of digital health startups that he manages as the head of Providence Ventures.

For Providence St. Joseph Health, digital is all about moving consumers from an offline to an online relationship. The focus of digital health innovation is about prioritizing problems and identifying “needle-moving” solutions that can have a big impact. He believes that entities that deliver convenience, access, and personalization will win and keep patients in future.

He advises startups to have a “small story” which addresses the here and now of delivering returns to investors, as well as a “big story” which addresses the larger impact of the solution over time. More in the podcast.

Manu Tandon: Digital innovation is an applied science Aug 12, 2019

In this episode, Manu Tandon discusses how Beth Israel Deaconess Medical Center, a Harvard Medical School-affiliated academic medical center, is working towards their mission to bring in innovations that are happening outside of healthcare.

Digital innovation is an applied science; it is about finding new ways to solve existing problems through emerging or sometimes through traditional technologies as well. At Beth Israel Deaconess Medical Center (BIDMC), a core part of the overall technology stack is their homegrown EHR system. BIDMC is the only health system in the country to run their own EHR system. In this podcast, Manu Tandon discusses the many benefits and challenges that arise from having a homegrown EHR system.

BIDMC is in the process of migrating their existing services substantially to the AWS cloud platform; this has opened the gateway to new and innovative technology solutions for BIDMC’s digital transformation journey. Tandon advises digital health startups to focus on workflow integration and points out that creating new, technically smart solutions is not the only way to achieve success with digital health solutions; people and process matter as much as technology in the journey of digital innovation.

John Halamka: Our trajectory is good, our position is imperfect. Aug 05, 2019

In this episode, health IT veteran John Halamka discusses how the Health Technology Exploration Center, incubated within Beth Israel Lahey Health, is testing emerging technologies in the digital health innovation ecosystem.

In the world of digital health, we are seeing an explosion of apps, cloud services, wearables, etc. Knowing how to integrate them into the workflow where they are helpful to the patients, providers, and payers is the next big step.

With over 23 years of experience as a CIO, John Halamka now mentors young colleagues and faculty at the Harvard Medical School. He advises health systems executives coming into CIO roles to be agile, take risks, and keep experimenting with new technologies.

Mike McSherry: Digital health solutions should be “doctor prescribed” Jul 09, 2019

In this episode, Mike McSherry discusses how Xealth is helping hospital systems deploy digital health solutions at scale and making the solutions easily consumable for patients and caregivers.

Clinicians need a “digital formulary” that they can easily prescribe to patients. However, there are significant challenges in onboarding, integrating, and implementing digital health solutions at scale. Xealth attempts to address these challenges through a cloud-based “plug-in” that operates within EHR systems. Xealth, which was incubated within Providence St. Joseph and spun out recently, just completed a $14 million funding round with strategic investors such as Cleveland Clinic to help develop the platform and drive growth.

Digital health startups often struggle to gain traction, partly due to the lack of a reimbursement model. Mike, a successful serial entrepreneur, advises digital health startup founders to pay attention to who is paying for the solutions and work closely with providers to help build scalable solutions of the future.

John Sculley: Healthcare is not a winner-take-all industry Jun 13, 2019

In this episode, John Sculley discusses how there are opportunities for many companies in healthcare to innovate and disrupt.

Unlike Facebook in social media and Google in the world of search engine and advertising, healthcare is a giant industry where there is plenty of room for many companies. Incumbents, health tech innovators, or brand-new startups they are all going to make significant investments to innovate in different aspects of healthcare – patient engagement, care delivery, telehealth, prescription drugs, diagnostics, and more.

In this Podcast, John discusses what digital transformation means and how he sees it playing out in healthcare today.

Neil Gomes: Think big. Start small. Scale fast. Jun 03, 2019

Neil Gomes, Chief Digital Officer, Jefferson Health speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on how Jefferson Health is generating value for the institution and consumers by anticipating consumer needs and providing superior digital experiences.

John Kravitz: We are standardizing our platforms to be more efficient and cost-effective Apr 23, 2019

John M. Kravitz, Chief Information Officer, Geisinger Health speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on how Geisinger is standardizing their platforms to be more efficient and cost-effective.

Dwight Raum: Digital is the marriage of new technologies with traditional technologies Mar 21, 2019

Dwight Raum, VP and Chief Technology Officer, Johns Hopkins Health System speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on digital transformation, precision medicine, and big data at Johns Hopkins.

Colt Courtwright: We’re empowering our members with data and transparency Feb 28, 2019

Colt Courtright, Director, Corporate Data & Analytics, Premera Blue Cross speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on how they’re empowering their members with data and transparency

Ed Marx: Innovation is everyone’s responsibility Feb 12, 2019

Edward .W. Marx, CIO, Cleveland Clinic speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on how Innovation is everyone’s responsibility

Dr. Toby Cosgrove: We are in a continuum of change in healthcare, augmented by emerging technologies. Jan 29, 2019

Dr. Toby Cosgrove, Former CEO and President, Cleveland Clinic speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc.

Greg Silvesti: Digital is becoming a cost of entry now for pharma companies with Greg Silvesti Nov 27, 2018

Greg Silvesti, Head of Digital Health & Innovation at AbbVie speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc.

David Chou: Digital is not about magically transforming experiences with technology Sep 06, 2018

David Chou, Chief Information and Digital Officer for Children’s Mercy in Kansas City speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc.

Dr. L. Patrick James: Data is the coin of the realm today Jul 26, 2018

Dr L. Patrick James, Chief Clinical Officer of Quest Diagnostics, discusses the findings of their third annual survey on the shift towards value-based care. The complete report can be found at http://quanumsolutions.questdiagnostics.com/2018survey.

Sheila Colclasure: Ethical data use has to be “just” and “fair” – Sheila Colclasure, Chief Data Ethics Officer, Acxiom Jun 21, 2018

Sheila Colclasure, Global Chief Data Ethics Officer of Acxiom discusses with Paddy Padmanabhan, CEO, Damo Consulting Inc.about ethical data use and the impact of GDPR on healthcare data

Dr. Albert Chan: Everyone needs a digital wingman Jun 07, 2018

Dr. Albert Chan, Chief Digital Officer of Sutter Health, shares with us on how digital is about opportunities to enhance the experience for patients

Lidia Fonseca: Blockchain can solve 2 big problems for healthcare today May 08, 2018

Lidia Fonseca, Senior Vice President and Chief Information Officer (CIO) for Quest Diagnostics talks to us about how blockchain can solve the 2 big problems for healthcare today.

Dr. Keith Dunleavy: ABILITY Network gives us expanded reach Mar 29, 2018

Dr. Keith Dunleavy, Chairman and CEO of Inovalon, talks to us about their recent acquisition, data and analytics, and Inovalon’s growth strategy in 2018 and beyond.

Neal Singh: No Regrets Strategy : the Road to Value-based Care Mar 16, 2018

Neal Singh, CEO of Caradigm, discusses data, analytics, and population health management

Ed Marx and Chris Donovan: Patient first Feb 14, 2018

Ed Marx, CIO and Chris Donovan, Executive Director of Enterprise Information Management & Analytics at Cleveland Clinic discuss how the Clinic operates on the mantra of putting patients at the center of analytics and IT-led innovation programs.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected