Telligen QI Connect

Health Equity Moments: Health Equity & Data Sep 26, 2024

This episode features an interview with Kellie Goodson, Chief Engagement and Experience Officer at ATW Health Solutions. Kellie shares her journey from the hospitality industry to healthcare, where she spent over two decades working on quality improvement initiatives. She discusses how her background in hospitality shaped her approach to patient experience and the importance of data in advancing health equity. Throughout the conversation, they explore the intersection of patient care, healthcare management, and the role of data in addressing disparities in health outcomes.

Health Equity Moments: Screening for Social Drivers of Health at Duncan Hospital Sep 26, 2024

Hear from Jodie Franzen, located at Duncan Regional Health in rural Oklahoma, as she highlights the organization's proactive approach to screening for social drivers of health (SDOH) to reduce readmission rates. Already implementing screening questions before new requirements emerged, Jodie and her team utilize the PREPARE tool to address issues like personal safety, food insecurity, and health literacy. Staff conduct screenings during patient admissions, supported by training and a "We Ask Because We Care" campaign to explain the purpose to patients, who have responded positively. The organization connects patients with resources, including a food bank, and evaluates effectiveness through data collection and community feedback, particularly focusing on the needs of the Hispanic population. Jodie notes initial hesitance from staff in asking sensitive questions but emphasizes their commitment to enhancing community health outcomes and ensuring equitable access to care.

Rx for Excellence: The Role of Health Literacy in Vaccine Hesitancy Aug 05, 2024

On this episode of Rx for Excellence, we welcome Telligen’s Clinical Pharmacy Specialist Megan Myers and Health Literacy Specialist Belinda Rogers along with members of Telligen's Beneficiary and Family Advisory Council and Community Ambassadors to discuss health literacy and its impact on vaccine hesitancy. Hear different perspectives from David Thomas, Julia Walker and Roger Lacoy and their personal experience with hesitancies to receive a vaccine, how community members can advocate for vaccines and more.

Learn more:

Become a Community Ambassador or join the Beneficiary and Family Advisory Council: https://www.telligenqiconnect.com/who-we-help/patients-families/
Visit Telligen’s Vax Hub: https://www.telligenqiconnect.com/vaxhub/
Vaccine Ambassador Program: https://www.telligenqiconnect.com/resource/vaccine-ambassador-program/
Visit Telligen’s Health Equity page: https://www.telligenqiconnect.com/health-equity/

Staff Resiliency is as easy as 1, 2, 3 with Dr. Lea Watson Jul 30, 2024

This podcast is an excerpt from Telligen QI Connect’s COVID-19 in Long Term Care Office Hour event with Dr. Lea Watson, which took place on November 19, 2020.

Dr. Watson is a board-certified adult and geriatric psychiatrist and her full presentation, entitled, COVID, Resilience and Gratitude is available online in Telligen QI Connect’s event archive.

In this 4 minute clip, Dr. Watson shares the practice of “3 Good Things, Increased Resiliency as Easy as 1,2,3”, and shares her own silver lining experienced during the COVID-19 pandemic

Health Equity Moments: Health Equity and Aging in the LGBTQ+ Community May 13, 2024

In this episode, Telligen & ATW hear from SAGECare team members Nic Watson (he, him), Managing Director of Social Enterprise and Sadiya Abjani (she, her), Director of Training and Instructional Design. SAGECare is the country's oldest and largest nonprofit dedicated to improving the lives and health outcomes of LGBTQ+ older adults. The organization was founded in 1978 in New York with the idea that "if nobody takes care of us, we must take care of each other."

SAGECare provides LGBTQ+ competency training and consulting on LGBTQ+ aging issues to service providers in the U.S. and internationally. SAGECare offers the added benefit that qualifying agencies may receive a national credential to highlight the percentage of staff trained.

Shine a Light on Stigma: The Need for Person-centered Substance Use and Mental Health Disorder Treatment in Nursing Homes May 09, 2024

In this episode, Brittany Rodriguez from Telligen and Mia Croyle from Superior Health welcome RoseAnna Milanovic, MA, MS, senior quality improvement facilitator at Telligen. RoseAnna shares her work developing nursing home behavioral health programs, which included substance use and opioid use disorder services and training to ensure staff understand how to approach residents with empathy rather than judgment.

Shine a Light on Stigma: Building a Holistic, Community-Based Approach to Treating Substance Use Disorder Mar 20, 2024

In this episode, Brittany Rodriguez from Telligen and Mia Croyle from Superior Health welcome back Sara Jesse, community health manager for public health in Sauk County, Wisconsin. Sara shares some best practices, resources needed, and the steps required to engage the community to create an environment that is conducive to people in recovery.

Rx for Excellence: It's Not Too Late - Vaccinate! Mar 11, 2024

On this episode of Rx for Excellence, Telligen welcomes members of the Beneficiary and Family Advisory Council to discuss influenza (flu) vaccination. Hear different perspectives from David Thomas, Julia Walker and Roger Lacoy on their personal experience with the flu vaccine, hesitancies to receiving a vaccine and more.

For more information about flu vaccines, click here: https://www.cdc.gov/flu/prevent/flushot.htm.

Shine a Light on Stigma: Understanding the Connection Between Trauma and Stigma in Substance Use Disorder Jan 31, 2024

A note about our content. This episode contains a discussion of childhood trauma and violence as well as a description of an opioid overdose event.

In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle welcome Sara Jesse, community health manager for public health for Sauk County, Wisconsin. Sara shared her personal connection to the issue, having lost her sister to opioid overdose, and her commitment to healing and reducing stigma. The conversation concluded with a discussion on the connection between trauma and stigma. The participants emphasized the need to challenge stigma, the impact of external factors on personal choices and outcomes, and the role of empathy and understanding in addressing substance use disorders.

Shine a Light on Stigma: The Lived Experience of Stigma – One Family's Journey Dec 05, 2023

In this episode, Telligen's Brittany Rodriguez and Superior Health's Mia Croyle welcome Janice and Darren, who, after the overdose death of their son Andrew, began working in their community to de-stigmatize addiction and prevent overdose emergencies.

Transcript

Resources from this episode:

Shine a Light on Stigma: Stigma and Substance Use Disorder – A Conversation with ED Physician Bobby Redwood (Pt.2) Oct 25, 2023

In this episode, part two of our two-part conversation with emergency medicine physician and opioid use disorder (OUD) expert Dr. Bobby Redwood, Telligen’s Brittany Rodriguez, and Superior Health’s Mia Croyle talk with Dr. Redwood about the challenges, strategies and resources to bring stigma-free, person-centered language to daily interactions with patients with OUD in health care settings.

Resources

Telligen Words Matter Badge Reel Card

Telligen Opioid Misuse Resources

Superior Health Shine a Light on Stigma Campaign

Transcript

https://www.superiorhealthqa.org/wp-content/uploads/Stigma-Podcast-Transcript-Episode-7.pdf

Rx for Excellence - Pilot Episode Sep 27, 2023

Welcome to the first episode of the Telligen QI Connect™ podcast - Rx for Excellence, where we will discuss healthcare quality improvement topics, best practices and success stories.

Shine a Light on Stigma: Stigma and Substance Use Disorder – A Conversation with ED Physician Bobby Redwood (Pt.1) Sep 25, 2023

In this episode, part one of a two-part conversation, emergency medicine physician and opioid use disorder (OUD) expert Dr. Bobby Redwood talks with Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle about the overlap of emergency and preventive medicine and the role of the emergency department in offering stigma-free services and resources to help people with OUD achieve recovery.

Shine a Light on Stigma: A Conversation with Shred the Stigma’s Drew Cook Aug 03, 2023

In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle talk with Drew Cook, executive director and board president of Shred the Stigma, a harm-reduction nonprofit based in Oklahoma City, Oklahoma about their work eliminating stigma and creating positive health outcomes in the community.

Resources from this episode:
Shred the Sigma

Shine a Light on Stigma: The Lived Experience of Stigma Jul 20, 2023

In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle welcome Gresha Eberly, a Certified Peer Recovery Coach and public advocate with almost 10 years in recovery. Gresha shares her lived and professional experience with de-stigmatizing addiction treatment within health care settings.

Resources from this episode:

Shine a Light on Stigma: A Pharmacist Perspective, with Denton Chancey, PharmD May 22, 2023

In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle welcome guest Denton Chancey, PharmD, as he shares personal stories and professional history of the evolution and real-life effects of opioid prescribing guidelines and substance use disorder treatment.

Shine a Light on Stigma: Words Matter Apr 12, 2023

This collaborative series was developed by Superior Health Quality Alliance and Telligen in an effort to reduce stigma related to Substance Use Disorder (SUD) by addressing and understanding that SUD is a chronic condition and not a moral failing.

In this episode co-hosts, Brittany Rodriguez (Telligen) and Mia Croyle (Superior Health) share resources that are readily available and accessible that aim to help individuals commit to eliminating the stigma surrounding substance abuse. You can access Superior Health's resources mentioned in this podcast, as well as Telligen's Resource Card.

Shine a Light on Stigma: Making Space to Talk Mar 07, 2023

This collaborative series was developed by Superior Health Quality Alliance and Telligen in an effort to reduce stigma related to Substance Use Disorder (SUD) by addressing and understanding that SUD is a chronic condition and not a moral failing.

In this episode co-hosts, Brittany Rodriguez (Telligen) and Mia Croyle (Superior Health) share their personal experiences with SUD in a healthcare setting and they reflect on pivotal moments that shifted their perspectives on SUD by confronting their own biases.

TRIGGER WARNING: This episode contains references to gun violence, suicide, and opioid overdose.

COVID-19 Vaccination Confidence Episode 1: Beadles Nursing Home Oct 15, 2021

In this eight-minute podcast, Lisa Bridwell, a Quality Improvement Facilitator at Telligen, sits down with Adam Jordan, DPh, Administrator and owner of Beadles Nursing Home to discuss their higher-than-average staff vaccination rates. During the course of their conversation, a brief overview of the staff culture is given, and the unique challenges related to increasing the COVID-19 vaccination rate among their staff are identified and discussed. Lastly, Adam describes how they found success in increasing staff vaccination in their nursing home, offering actionable examples and advice for other nursing homes looking to increase their own staff vaccination rates.

COVID-19 Vaccination Confidence Episode 2: Oaknoll Retirement Residence Oct 15, 2021

In this 11-minute podcast, Lisa Bridwell, a Quality Improvement Facilitator at Telligen, sits down with Dr. Kim Bergen-Jackson, PhD, RN-BC, LNHA, BAGNCS, FGNLA, an Administrator at Oaknoll Retirement Residence to discuss their higher-than-average staff vaccination rates. During the course of their conversation, a brief overview of the staff culture is given, and the unique challenges related to increasing the COVID-19 vaccination rate among their staff are identified and discussed. Lastly, Dr. Bergen-Jackson describes how they found success in increasing staff vaccination in their nursing home, offering actionable examples and advice for other nursing homes looking to increase their own staff vaccination rates.

COVID-19 Vaccination Confidence Episode 3: Rock Falls Rehabilitation Center Oct 15, 2021

In this nine-minute podcast, Lisa Bridwell, a Quality Improvement Facilitator at Telligen, sits down with Administrator, Margarita “Marge” Cornejo, MSW, and Director of Nursing, Joanne Wollack, RN, at Rock Falls Rehabilitation Center to discuss their higher-than-average staff vaccination rates. During the course of their conversation, a brief overview of the staff culture is given, and the unique challenges related to increasing the COVID-19 vaccination rate among their staff are identified and discussed. Lastly, Marge and Joanne describes how they found success in increasing staff vaccination in their nursing home, offering actionable examples and advice for other nursing homes looking to increase their own staff vaccination rates.

COVID-19 Vaccine Experience Series – Episode 3 (Sheri Weaver-Isvik) Mar 08, 2021

In this third episode of the COVID-19 Vaccine Experiences podcast series, we hear from Sheri Weaver-Isvik, an administrator at Oakwood Care Center in Clear Lake, Iowa. Sheri starts with describing her motivation and inspiration for pursuing a career in healthcare. Next, she discusses the first COVID-19 vaccine clinic hosted by Oakwood Care Center for residents and staff. At the time of this recording, Oakwood Care Center had about 70% of the staff vaccinated with one COVID-19 vaccine dose and 84% of residents vaccinated with both doses.

COVID-19 Vaccine Experience Series – Episode 2 (John Hamiel) Mar 02, 2021

In this second episode of the COVID-19 Vaccine Experiences podcast series, Telligen QI Connect’s Michael Boyson sits down with pharmacist John Hamiel, who helped develop and implement the COVID-19 vaccine administration plan for his community in Waterloo, Iowa. John offers listeners a Playbook template that his organization, MercyOne, used to inform and administer their administration plan.

COVID-19 Vaccine Experiences Series - Episode 1 (Crystal & Dick Michael) Jan 15, 2021

Telligen QI Connect's Michael Boyson sits down with retired pharmacists Crystal and Dick Michael to talk about their experience getting the first shot of the Pfizer-BioNTech COVID-19 vaccine. Michael also shares five tips the CDC has for Engaging in Effective COVID-19 Vaccine Conversations for healthcare professionals and pharmacists.

Interested in reading about the vaccine clinic that Crystal and Dick attended? A local Iowa newspaper, The Messenger, published an article titled “An injection of hope” that documents the day over 400 people were vaccinated at Friendship Haven.

Telligen HQIC COVID-19 Office Hours Recap: “Vaccines at Warp Speed: What you Need to Know” Dec 10, 2020

A summary provided by Telligen, a quality improvement contractor, on the safety and efficacy of the upcoming COVID-19 vaccine. Content supplied by subject matter expert Paul Carson, MD, FACP of North Dakota State University.

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