Subscribed Podcast

Latest Episodes:

CS Radio #25: Advice From The Chief (Customer Officer) Jul 28, 2015

Show notes

Catherine Blackmore, Chief Customer Officer at Bluenose Analytics, joins us to talk about the evolution of Customer Success as both a practice and as a technology suite, plus the first time Tom came to pitch her a product.

CS Radio #24: How to Solve For the Customer Jul 06, 2015

Show notes

Denis Pombriant, Managing Principal of Beagle Research, joins us to discuss the new field of Customer Science and how to operate a subscription business based on your customers' "Moments of Truth".

CS Radio #23: Customer Success is Eating the World Jun 22, 2015

Show notes

Nick Mehta, CEO of Gainsight, talks about the emergence of Customer Success culture, the myth of unavoidable churn, and the Pittsburgh Steelers (okay Nick insisted on that last one).

CS Radio #22: The Inside Scoop on Frontleaf Joining Forces With Zuora Jun 08, 2015

Show notes

Tien Tzuo, CEO of Zuora, joins us to talk about the acquisition on Frontleaf, how Zuora defines its 9 keys to customer success, and what's coming next for the Subscription Economy.

CS Radio #21: Live Chat as a Customer Success Channel May 05, 2015

Show notes

Ben Congleton, Co-Founder and CEO of Olark, explains why live chat is a critical communications channel for customer success, how to build a customer-centric culture in a remote team, and what the upcoming "phone vs chat" showdown is all about.

CS Radio #20: Customer Success Models May 02, 2015

Show notes

Tomasz Tunguz from Redpoint Ventures joins us to discuss what models are working for structuring Customer Success organizations, for achieving negative net churn, and even for interpreting the Customer Success hints buried inside financial filings.

CS Radio #19: Customer Success Playbooks Apr 23, 2015

Show notes

Jay Nathan, VP of Customer Success at PeopleMatter, discussed how he uses repeatable playbooks to scale his company's customer service efforts, plus how to strike the right balance between standardizing processes and allowing creativity from his team.

CS Radio #18: Customer Success Enters the Boardroom Apr 20, 2015

Show notes

David Skok from Matrix Partners and creator of highly acclaimed forentrepreuners.com joins us to talk about the evolution of Customer Success as a strategy in SaaS, how its now taking over board meetings, and why Hubspot has the right idea.

CS Radio #17: Hooked. How to Build Usage Habits In Enterprise SaaS Customers Apr 14, 2015

Show notes

Nir Eyal, author of Hooked: How to Build Habit-Forming Products, explains how Customer Success teams can utilize the concepts behind habit forming consumer products like Facebook, Google, and Instagram to help keep their customers on the right track.

CS Radio #16: The Third Leg of the Customer Success Stool: Self-Service Resources Apr 13, 2015

Show notes

Aaron Fulkerson, CEO of Mindtouch, explains how the strategic use of self service content helps drive Customer Success and new sales.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected