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Subscribed Podcast — Software How-To
Subscribed Podcast

In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue.
(Customer Success Radio is now Subscribed podcast).

Copyright: © All rights reserved.

Latest Episodes:

Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments Dec 04, 2019

Show notes

Carlos Gonzalez is the Chief Operating Officer at GoCardless. He's a technology executive with a successful track record of delivering high-quality products to tens of millions of users globally.

We talk to Carlos about the role of payments in subscription businesses, the advantages of bank debits, and lots more!

For previous episodes, head over to www.zuora.com/podcast

Ep #29: Krista Anderson-Cooperman on customer success as a core value Sep 15, 2019

Show notes

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged with ensuring Okta customers see value and are successful with Okta products. The Customer First organization includes education, professional services, customer support, customer success and renewals.

Anderson brings more than 18 years of experience to Okta, delivering superior levels of adoption, loyalty and customer satisfaction for both enterprise and small business customers. Prior to joining Okta, she served as SVP, Customers for Life at Salesforce.com.

We talk to Krista about what it means to be a CCO, the importance of customer success as a core company value, the challenges of scaling teams to meet growth needs, and lots more!

For more, go to www.zuora.com/podcast

Ep #28: Jon Herstein on what it takes to "blow customers' minds" May 09, 2019

Show notes

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support, consulting and implementation teams. Jon joined Box in 2011 and has spent the last eight years scaling the Customer Success organization to serve more than 90,000 customer companies, including 70% of the Fortune 500. Previously, Jon worked with some of the biggest names in tech, including Accenture, Informatica, and NetSuite.

We chat with Jon about what it takes to "blow customers' minds" and what you can learn from simply inviting them to lunch!

Ep #27: Sandeep Jain on the $10B Opportunity in Enterprise IT Apr 16, 2019

Show notes

Sandeep Jain is the Founder & CEO of Leela Labs which has built a podcast search platform, and Leela Kids, the world's first kids podcast app. Sandeep also just launched his own podcast show around Customer Support. Prior to launching Leela Labs, Sandeep worked in Engineering, Product Management and Business Development with leading tech companies such as Cisco, Palo Alto Networks, Juniper Networks, InMobi and Microsoft.

We talk to Sandeep about the ongoing transition to "as-a-service" business models, customer support, and his recent Medium article on "the next $10 billion opportunity in enterprise IT."

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

Ep #26: Renée Vassilos on AgTech and the Subscription Economy Mar 04, 2019

Show notes

Renée Vassilos is an agricultural economist with over 15 years of industry experience in the field with organizations such as USAID, USDA, and John Deere. She has worked globally in the US, Europe, Asia, and South America including six years based in Beijing and two years in Amsterdam.

Renée is the founder of Banyan Innovation Group, an agribusiness consulting practice that supports growth-stage agribusinesses and investors. She is a thought leader on how innovation will transform agribusiness and the farm, and is passionate about bringing regenerative farming practices to scale.

We talk to Renée about the agriculture industry and the impact of digital disruption, as-a-service business models, new pricing models, and more.

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

Ep #25: DAZN's Chris Haigh on subscriber acquisition and retention Jan 04, 2019

Show notes

Chris Haigh is the Director of Product, Web, Acquisition & Retention at DAZN. DAZN is the first global pure-sport live and on-demand streaming service. It's currently available in seven markets across three continents. Prior to DAZN, Chris was with McKinsey & Company, where he advised and led clients through their digital transformation journeys.

We talk to Chris about DAZN's US launch, subscriber acquisition and retention strategies, and lots more!

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

Ep #24: Professor Daniel McCarthy on CLV and subscription business valuations Dec 05, 2018

Show notes

Professor Daniel McCarthy is Assistant Professor at Emory University. He is a marketing scientist and a methodologist, and his research interests include customer lifetime value (CLV) and marketing/finance interface. Professor McCarthy has authored papers on valuations of subscription businesses and analyzes B2C subscription companies.

We talk to Professor McCarthy about subscription business valuation, CLV, and pitfalls to avoid.

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

Ep #23: Anne Widera on the future of the mobility industry Oct 18, 2018

Show notes

Anne Widera has been working on strategy and go-to-market planning for self-driving cars since 2013. She is an independent consultant to a range of companies from startups to Fortune 100 companies. Most recently, she was heading Product and GTM strategy at Uber and prior to that she led strategic special projects and helped define the strategy and business plan for Waymo (formerly the Google Self-Driving Car Project).

We talk to Anne about the future of the mobility industry including self-driving cars, scooters, and more!

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

Ep #22: Tien Tzuo on the End of Ownership Oct 03, 2018

Show notes

Zuora founder and CEO Tien Tzuo is the foremost authority on the Subscription Economy, a term he coined to explain the global shift to recurring revenue business models. Tien founded Zuora in 2007. Prior to that, he was one of the 'original forces' at salesforce.com, joining as employee number 11 and serving in a variety of executive roles including Chief Marketing Officer and Chief Strategy Officer. Tien has also served on the Board of Directors for Network for Good since 2006.

We talk to Tien about this new book Subscribed: Why the Subscription Model Will Be Your Company's Future, the end of ownership, subscription pricing, and lots more!

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

Ep #21: Amy Konary on the Subscribed Institute Aug 16, 2018

Show notes

Amy Konary is Zuora's VP of Customer Business Innovation and Chairperson of the Subscribed Institute. Amy has nearly two decades of experience advising companies on subscription strategies. Before Zuora she was an industry analyst with IDC, where she notably coined the term "SaaS" or "software as a service". She launched the company's SaaS practice and produced the industry's first forecast. While at IDC, Amy also launched a research and advisory practice on subscription strategies.

We talk to Amy about the origins of the term "SaaS", the Subscribed Institute, and subscription pricing strategies.

For previous episodes and more on the Subscription Economy, head to www.zuora.com/podcast

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