Stop Requested

Latest Episodes:

Using Transit Swag to Build Brand Loyalty and Advocacy Dec 30, 2024

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In this episode of Stop Requested, Christian Londono and Levi McCollum explore how transit agencies are turning swag into powerful tools for branding, engagement, and creating community pride. They discuss the value of collectible transit merchandise, share their favorite swag stories, and uncover how these items build deeper connections with riders and fans alike.

Transit Traditions to Celebrate the Holidays Dec 23, 2024

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In this festive episode of Stop Requested, Levi and Christian explore the delightful tradition of transit buses taking center stage in holiday parades and celebrations. From historical roots in London and New York City to the behind-the-scenes efforts of transit agencies, they discuss how these rolling holiday displays strengthen community ties and promote public transit. They also share insights on planning holiday services, detours, and the logistical challenges of decorating and staffing these events. Celebrate the season with us and discover how transit agencies nationwide are spreading holiday cheer!

Safeguarding Transit Workers and Strengthening Public Transportation Dec 16, 2024

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In this episode of Stop Requested, Christian and Levi tackle the urgent issue of assaults on transit workers, exploring alarming statistics that reveal a troubling rise in incidents over the past 15 years. They discuss the profound impact on bus operators, from PTSD to workforce shortages, and examine the societal factors contributing to these challenges. The conversation highlights strategies such as operator barriers, panic alarms, and public awareness campaigns, alongside new federal directives aimed at reducing assaults and improving safety culture. Join the discussion on how agencies, unions, and communities can work together to safeguard the backbone of public transit.

Addressing Transit Insecurity and Its Impact on Communities Dec 09, 2024

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In this episode of Stop Requested, Christian and Levi focus on the issue of transit insecurity, examining how unreliable transportation impacts individuals and communities. Inspired by a recent Mass Transit Magazine article and national studies, they discuss challenges like poverty, access to opportunities, and the trade-offs between ridership and coverage. The conversation highlights innovative solutions such as on-demand systems, improved frequency, and increased public transit investment to create more equitable and accessible transportation networks. Join the discussion on how transit shapes lives and communities.

Cracking the Code to CDL Shortages in Transit Operations Dec 02, 2024

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In this episode of Stop Requested, Christian and Levi tackle the critical issue of CDL driver shortages in the transit industry. They explore the challenges agencies face, including workforce gaps exacerbated by macroeconomic conditions, and discuss innovative strategies such as in-house CDL training, vocational partnerships, and creative recruitment campaigns. With insights on the importance of treating bus operations as a career, competitive pay, and addressing safety concerns, they emphasize how a multifaceted approach can help agencies build a sustainable pipeline of transit operators. Join the conversation to learn how transit agencies can navigate these challenges and strengthen their workforce.

Balancing Transit Service and Community Needs During the Holiday Season Nov 25, 2024

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In this episode of Stop Requested, Christian and Levi discuss the complexities of providing transit services during the holiday season. They explore the challenges agencies face, such as fluctuating ridership, detours, and staffing constraints, as well as the critical role of technology like CAD/AVL systems and GTFS real-time feeds in ensuring smooth operations. Drawing on personal experiences and industry insights, they share strategies for tailoring service levels, piloting new offerings, and effectively communicating with riders. Tune in to discover how transit agencies can balance community needs with operational demands to deliver seamless holiday service.

Reflecting on the Leadership and Legacy of Clinton B. Forbes Nov 18, 2024

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In this heartfelt episode of Stop Requested, Christian and Levi reflect on the life and legacy of Clinton B. Forbes, marking one year since his passing. They share personal memories of working with Clinton, recalling his charisma, dedication to customer service, and transformative leadership in public transit. From his ambitious projects like the Route Performance Maximization plan to his commitment to community service through United Way, Clinton’s impact was profound. Join them in honoring his contributions to transit and the invaluable lessons he imparted to those who had the privilege of knowing him.

Inside 2024 APTA Transform and the Power of Customer Experience Nov 11, 2024

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In this episode of Stop Requested, Christian shares insights from the APTA Transform conference in Anaheim, giving Levi a peek into the highlights and energy of the event. From packed expo halls to exclusive sessions on customer experience, Christian recounts key moments, including ETA Transit's sponsorship of a session featuring top transit leaders and a conversation on prioritizing the customer experience at every level. Tune in as they explore the value of networking, the unique perspectives gained on the vendor and agency sides, and the experiences that make conferences essential in the transit industry.

How Bold Transit Agencies Redefine the Future Nov 04, 2024

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In this episode of Stop Requested, Levi and Christian explore the dynamic world of transit technology and what sets innovative public transit agencies apart. They discuss key factors such as budget, risk, and system integration that influence whether agencies become early adopters of cutting-edge solutions. The episode also covers various technological advancements, from Automated Fare Collection to Fleet Management Systems, and the challenges agencies face in balancing innovation with practical constraints. Join the hosts as they kick off a conversation on the future of transit.

Ace Your Transit Agency's 2025 APC Recertification with Tally Oct 28, 2024

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In this episode of Stop Requested, Levi and Christian dive deep into the significance of Automatic Passenger Counting (APC) technology for public transit agencies. They explore the crucial 2025 APC recertification deadline set by the FTA, outlining why agencies need to prepare now and the operational advantages of APC certification. The hosts also introduce ETA Transit's latest innovation, Tally, a powerful tool designed to simplify the APC data collection process, saving agencies time and resources while ensuring compliance with NTD reporting requirements.

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