SimpleBiz360™ Podcast

Latest Episodes:

Episode #163: Wendy Harris – Making Conversations Count Dec 01, 2022

Show notes

Effective use of the phone is the focal point of this episode. Although the totality of business phone conversations are on the decline, many companies still rely on this tool as an essential ingredient for success. Wendy Harris is an author and trainer that specializes in getting robust returns on the investment of making phone calls. Join us as we head to Scotland for a fun and informative discussion that can assist your business in making every phone conversation count.

Support the show

Episode #162: THE ALWAYS FACTOR Nov 24, 2022

Show notes

“Always” is a now a lazy, casual word that actually has deep roots in specificity. In this 3:44 show, we highlight three nuggets of encouragement that we put in the “Always” file. Enjoy your turkey and remember the tips for oven cooking…always turn the oven on, always slow cook at 325°, always remember to baste it periodically, and always enjoy time with friends and family! Happy Thanksgiving!

Support the show

Episode #161: BATTLE TESTED BUSINESS BUDDIES Nov 17, 2022

Show notes

Grab and go! Plug and play! In and out! These are phrases that describe the lives many of us live. It is not uncommon to have busy work schedules collide with a life calendar that heaps too much on our plates. Now imagine injecting the “heat of a business battle” that turns ugly, simply because there was not enough time to adequately prepare. Join us for a thought- provoking show that uncorks a family of three-pronged tools that can become valuable defaults in the heat of our business battles!

Support the show

Episode #160: HAVING THE MINDSET OF A SERVICE VOLUNTEER! Nov 10, 2022

Show notes

Do we agree that most companies take aim at trying to address the realistic wants of customers? In addition, don’t most businesses attempt to service consumers in ways that address baseline needs? Yet, how many of us strive to deliver a next-level service that springs forward from a mindset of getting to the customer before they get to you? What if “Volunteer Servicing” could change the long-term trajectory of your enterprise. Join us for a different angle on providing customer service.

Support the show

Episode #159: WONDER, WATCH, WAIT OR WORK IT! Nov 03, 2022

Show notes

This business suggestion feels weird to deploy and can be draining to execute! However, in some cases the job might not be accomplished without the use of this business buddy! Join us in examining a unique managerial method that elevates customer satisfaction and delivers two-sided profitability. The ball is on the two-yard line, it’s fourth down, and we need to score for the win! Let’s work it!

Support the show

Episode #158: Wesley Cantrell - A Leader of Consequence Oct 27, 2022

Show notes

The former Lanier Business Products President, and Lanier Worldwide CEO shares valuable insights from his notable and distinguished career. Wesley tells short stories and offers takeaways about faith, family, work, life, character and the ability to release the CEO within! This interview clearly points to the career cornerstone that can create future leaders of great consequence. During our interview it became clear to me that Wesley is a man that smiles with his heart. We hope family, friends, past associates and young professionals will agree! Enjoy your time hearing the endearing, smart, witty and God-honoring words of Wesley Cantrell.

Support the show

Episode #157: HOW DOG OWNERSHIP CAN HELP OUR BUSINESSES Oct 20, 2022

Show notes

This “3 Biz Tips in 5 Minutes” show spotlights some fun customer-care reminders we can borrow from our furry, tail-wagging friends!
Imagine learning how to create better customer experiences just because you own a dog? Fido, Spot, Fluffy, Rascal and a host of other canines can teach us how to live out 3R customer care. Hopefully this show will become a memory trigger each time you delve into client-engagement? Enjoy!

Support the show

Episode #156: HOW TO MONETIZE CUSTOMER BEWILDERMENT Oct 13, 2022

Show notes

What is happening with my order? Why doesn’t anyone get back to me? Who can I turn to for answers? Do these frustrating questions sound eerily familiar? The sad reality is that the information black hole has annoyed most of us at least once in our buying history! For many of us, the quiet of the communication wilderness is far too common! Quite simply; buyers and consumers deserve our timely information partnership. What if we could eliminate the majority of our competitors, and make more money by doing so? Join us for 4:52 to discover how we can monetize customer bewilderment by doing three, very simple things.

Support the show

Episode #155: BOOST PROFITABILITY & SATISFACTION WITH A SHARED LANGUAGE Oct 06, 2022

Show notes

This installment of “3 Biz Tips in 5 Minutes” zeros in on the internal and external benefits of a
shared language culture.
Aligning internal operations with customer deliverables sounds easy. However, many
companies trip and stumble by defaulting to a silo culture that can create internal confusion
and customer alienation. Join us as we explore how “ICE” can lead to a shared language culture that produces increased profitability and customer satisfaction improvements. Thank you for spending these five minutes with us.

Support the show

Episode #154: THE PROFITABLE ROI OF 3P BIZ INSURANCE Sep 29, 2022

Show notes

We share an inexpensive, effective and rarely mentioned business insurance policy in this “3 Biz Tips in 5 Minutes” episode.

Unnecessary chaos and calamity? Consistent margin erosion? Continuous customer defections? Ugly balance sheets? If our businesses look and feel like this, we should consider taking out some 3P insurance? Join us for a fun, fast and foundational broadcast that zooms by so fast that your hot cup of coffee is still steaming when the show is over! If you take cream in your coffee, then you will be glad with our “Lost in The Shuffle” track featured at the end of the podcast. Enjoy!

Support the show

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected