Have you ever booked a trip, bought concert tickets, or rented an apartment, only to find the final price was significantly higher than advertised? In this episode, we discuss the pervasive issue of "junk fees," those vague, hidden line items, such as "service charges" or "resort fees," that appear only at the checkout screen.
We examine how deceptive pricing tactics influence consumer psychology, identify the industries where these fees are most prevalent, and discuss new legislative efforts in Utah aimed at leveling the playing field for honest businesses and protecting consumers.
Please note that the Department of Commerce, along with its divisions and offices, refrains from commenting on ongoing and current investigations. Statements are issued only after action is taken against a business or individual. This podcast is hosted by Patrick Fitzgibbon and produced by Katie Scheuch.
Links Mentioned in the Episode:
Utah Division of Consumer Protection: dcp.utah.gov
Utah Department of Commerce: commerce.utah.gov, scams.utah.gov
Junk Fees presentation: https://le.utah.gov/interim/2025/pdf/00002808.pdf
HB 29:https://le.utah.gov/Session/2026/bills/static/HB0029.html