Public Sector Podcast

Teams, Talent and Diversity | How to Recruit, Retain and Build Top Teams - Natalie Bekis - Episode 137 Jun 08, 2025

In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT delve into the pressing issue of the technology skills shortage in Victoria, unpacking the challenges and opportunities that come with building a resilient, future-ready workforce. It explores how partnerships between the tertiary education sector and the public sector can strengthen the talent pipeline, ensuring that Victoria has the right skills to meet its digital demands. Our listeners will also gain insights into how the Victorian Government can build a strong Employee Value Proposition (EVP) that attracts and retains top talent—from crafting compelling job ads to investing in meaningful employee development. Finally, the episode examines how the public sector can strike the right balance between technology and human resources to optimise workflows and deliver better outcomes for Victorians.

Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT

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Shared Ambitions, Different Roads: Lessons from Nova Scotia’s Integrated Approach to Modernizing Healthcare - Krista Jangaard - Episode 136 Jun 01, 2025

This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the province's history. Dr. Jangaard reflects on what it means to modernise health systems in a time of volatility and opportunity—from integrating digital tools like "YourHealthNS" and a provincial health record, to tackling big issues like staffing, infrastructure, and patient access. She also unpacks Nova Scotia’s Action for Health strategy, exploring how real-world listening tours, system-wide collaboration, and governance reform are helping shape a more inclusive, data-informed, and people-centred future for care delivery. Expect honest lessons on leadership, the pitfalls of “shiny object syndrome,” and why transformation in healthcare is about balance—moving faster where possible, while pausing to reflect where it matters most.

Krista Jangaard President and CEO, IWK Health

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Determining & Detailing Your 2025 Strategic Plan - Episode 135 May 25, 2025

In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful. Heather Weir, Senior Director of Strategy, Performance and Admin Office, Colorado Governor’s Office of Information Technology Andrea Day, Senior Information Technology Director, Customer Office, Colorado Governor’s Office of Information Technology Morgan Reed, AWS Executive Government Advisor, Amazon Web Services Moderator: Len Zheleznyak, Lead of Value, Strategy, and Innovation for State and Local Government Google Cloud. For more great insights head to www.PublicSectorNetwork.co

Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134 May 18, 2025

In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada’s HR and pay challenges—and the bold transformation underway to fix them. From the $7 billion Phoenix failure to the rollout of Dayforce, Alex explains why fixing the tech alone isn’t enough. True change, he argues, starts with shifting behaviours, embracing radical transparency, and putting people at the centre of every decision. With real talk on AI, automation, executive accountability, and the power of user-centred design, this episode is both a wake-up call and a roadmap for leading transformation in the public sector. If you care about meaningful change, leadership that’s unafraid to fail, and building systems that simply work, you won’t want to miss it.

Alex Benay, Associate Deputy Minister, (Enterprise Pay Coordination), Public Services and Procurement, Karen Figuerola, Partner, People Consulting, EY.

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Journey from E-Government to Digital Government and Next Steps - Barry Lowry - Episode 133 May 12, 2025

In this episode of Public Sector Podcast, Ireland’s Government Chief Information Officer shares the country’s journey from traditional e-government to a bold, citizen-centred digital transformation. With a focus on inclusion, trust, and user-first design, Ireland is rethinking how government services are delivered—one life event at a time. Discover how Ireland is building shared infrastructure, adopting agile practices, and aligning with EU digital standards, all while navigating legislative hurdles and cultural change. Whether you're in policy, IT, or service delivery, this episode offers valuable lessons for governments striving to meet people where they are—both online and offline.

Barry Lowry, CIO, Government of Ireland.

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Ohio's Local Government: Challenges and Opportunities in Innovation and Technology - Kimberly Roy Wilson - Episode 132 May 07, 2025

Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges and opportunities in innovation and technology.

Kimberly Roy Wilson Commissioner, Information Technology & Services Division, City of Cleveland

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AI and Data Analytics: Shaping the Future of Public Services - Ima Okonny - Episode 131 Apr 28, 2025

In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada’s largest federal departments is using data, AI, and innovation to deliver more inclusive and responsive public services. The conversation explores the importance of building a strong data foundation, developing ethical and transparent AI practices, and ensuring no citizen is left behind. Listeners will hear how ESDC is tackling demographic change, accessibility needs, and complex service delivery through in-house AI development, integrated data strategies, and a culture of trust and transparency. Whether you're in government, tech, or policy, this episode offers valuable insights into what it takes to lead digital transformation with purpose.

Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada

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Maximizing the Impact of Technology, Data, and AI Applications - Sophia Mohr - Episode 130 Apr 21, 2025

Join us in this insightful podcast as we sit down with Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority, to explore how to maximize the impact of technology, data and AI applications in public sector.

Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority

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The 2025 Cyber Security Landscape in SA: Navigating the Year Ahead - Darren Van Sommeren - Episode 129 Apr 14, 2025

In this episode, Darren Van Sommeren discusses the future of cybersecurity in South Australia heading into 2025. He outlines the rise in sophisticated cyber threats, driven by geopolitical instability, and calls for collaboration over fear as the key to resilience. Darren also unpacks how AI is reshaping the threat landscape, from deepfakes to phishing, and highlights the need for proactive defence strategies like threat hunting and clear communication to stay ahead. He emphasises that cybersecurity is a shared responsibility, requiring coordination across government, industry, and the community. With a realistic yet hopeful outlook, Darren encourages organisations to stay alert, informed, and united in the face of growing digital threats.

Darryn Van Someren Acting Government Chief Information Security Officer, Department of Treasury and Finance, SA

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Advancing SA’s Defence Capabilities: Fostering a Vibrant Defence and Space Research and Innovation Ecosystem - Matt Opie - Episode 128 Apr 07, 2025

In this episode, we join Matt Opie in a deep dive into the future of defence innovation and workforce development in South Australia. This episode explores key defence and space sector priorities for 2025 and beyond, strategies to build a skilled workforce pipeline, and how to accelerate innovation within SA’s defence ecosystem. Matt also discusses the power of collaboration between industry, government, academia, and defence to drive technological advancements and strengthen Australia’s defence capabilities. Tune in to gain insights on how South Australia is positioning itself as a leader in defence innovation and capability development.

Matt Opie, CEO, Defence SA

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‘Future Health’: Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care - Susan Pearce - Episode 127 Mar 24, 2025

Join Susan Pearce as she explores the future of personalised, digitally enabled healthcare in New South Wales, unpacking key successes and priorities for 2025. In this episode, she discusses how value-based care is transforming patient outcomes, the importance of integrating digital tools with human connection, and how collaboration and partnerships are driving innovation across the healthcare sector. Susan shares insights on striking the right balance between digitisation, self-service, and maintaining the human touch, ensuring that technology enhances rather than replaces meaningful patient care. Tune in to discover how NSW Health is reshaping healthcare delivery to be more connected, efficient, and patient-focused.

Susan Pearce, Secretary, NSW Health

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Workforce Challenges in Canadian Healthcare - Danielle Sanagan - Episode 126 Mar 17, 2025

In this episode, Danielle from Trillium Health Partners discusses strategies for addressing workforce challenges in Canadian healthcare. She shares insights on optimizing staffing models through flexible work arrangements and task delegation, while balancing cost control and preventing burnout. Danielle highlights the importance of training and upskilling initiatives, which have improved staff retention and patient care, and calls for broader support for professional development. She also explores how Trillium leverages technology, like automation and AI, to reduce administrative burdens and enhance efficiency. Addressing the skilled worker shortage, Dannielle emphasizes collaboration between healthcare providers, educational institutions, and government agencies for sustainable solutions. Looking ahead, she shares trends in workforce management and offers advice for HR leaders navigating labor cost and staffing challenges. A valuable listen for healthcare professionals seeking innovative solutions.

Danielle Sanagan Chief Human Resources Officer/VP People Servces, Trillium Health Parnters

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Adopting Zero Trust Strategies to Strengthen Cybersecurity - Jennifer Franks - Episode 125 Mar 10, 2025

In this episode Jennifer Franks reveals how Zero Trust Architecture (ZTA) is revolutionising cybersecurity in government. Unlike traditional security models, ZTA eliminates implicit trust by enforcing continuous verification, strict identity authentication, and least privilege access, ensuring robust protection against unauthorised access and data breaches. The discussion highlights critical gaps in inventory and access management faced by federal agencies and emphasises the need for continuous monitoring and cataloging of data and network assets. We also examine how ZTA is an ongoing security process, requiring a phased implementation approach and continuous security awareness training to adapt to emerging cyber threats. Tune in to learn how Zero Trust is transforming cybersecurity into a proactive and resilient defence model for the public sector.

Jennifer Franks, Director Center for Enhanced Cybersecurity, GAO

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What’s Next for Georgia’s Information Technology? - Nikhil J Deshpande - Episode 124 Mar 04, 2025

In this episode of Public Sector Podcast, we explore how AI is transforming digital government services. The Georgia Technology Authority is leading the way by developing an AI governance framework that focuses on responsible and ethical AI adoption. Key initiatives include workforce training, operational efficiencies powered by AI, and strategic partnerships to ensure transparent and equitable implementation. As AI becomes the next major experience layer in public services, this episode examines how governments can prepare for an AI-driven future by investing in AI literacy, establishing ethical guardrails, and maintaining human oversight in decision-making.

Nikhil J Deshpande, Chief Digital & AI Officer, Office of Digital Services & Solutions, Georgia Technology Authority, State of Georgia

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Driving Innovation: Uruguay Path to Digital Transformation - Herbert Paguas - Episode 123 Feb 24, 2025

Herbert Paguas explores how Uruguay’s government has used digital technology to improve public services and what others can learn from their approach. He looks at the challenges they faced during their digital transformation, how they tackled them, and the impact on economic growth, social inclusion, and citizen engagement. Uruguay’s journey offers valuable insights into building a more connected and efficient digital society.

Herbert Paguas Executive Director, National Agency for e-Government and Information Society (AGESIC)- Uruguay

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Government Procurement Innovations - Angela Shell - Episode 122 Feb 17, 2025

Here, Angela Shell dives into ways to make procurement more efficient, sustainable, and inclusive. She covers how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group purchasing agreements. Angela also looks at how to create more opportunities for diverse suppliers, like small and minority-owned businesses, and explores innovative bidding methods, such as reverse auctions, to streamline procurement.

Angela Shell, Chief Procurement Officer, Department of General Services (DGS)

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Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121 Feb 10, 2025

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

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Quality & Speed - Bias for Action - Prashant Bakshi - Episode 120 Feb 05, 2025

Every project, big or small, comes with the risk of not meeting its goals in terms of value, cost, or timing. Join Prashant Bakshi as he shares insights on finding the right balance between quality and speed. Customers often prefer a product that’s "good enough" if it’s delivered on time, but many projects miss this expectation by over-focusing on quality. On the flip side, some projects are completed within budget and schedule but still fail to meet customer needs. Prashant will discuss his experiences leading projects where balancing quality, cost, and timeliness was crucial, while always keeping the end goal in focus.

Prashant Bakshi, Chief Customer Officer, New Zealand Qualifications Authority

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Creating Inclusive Workplaces in the Public Sector - Katie Alexander - Episode 119 Dec 16, 2024

In this interview, Katie Alexander from Australian Psychological Services and Charlie Hamer, co-founder of Public Sector Network, discuss how public sector organisations can create inclusive workplaces for neurodivergent and psychosocially diverse employees. Learn about the challenges in recruitment, how to avoid biases, and the importance of a strengths-based approach. This video provides practical HR leadership insights to foster an inclusive, diverse workforce in the public sector. Explore strategies for making reasonable adjustments and supporting neurodivergent individuals in your team.

Katie Alexander, Organisational Psychologist and Principal Consultant, Australian Psychological Services

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Delivering Digital Solutions Together for Canada - Raj Thuppal - Episode 118 Dec 09, 2024

In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department’s new strategic direction to accelerate progress in areas of digital services, connectivity, hosting and cyber security. Our government leader describes how to collaborate with partners and clients for a world-class enterprise-wide government IT and digital landscape and he discusses how he and his team have been improving digital service delivery through Canada’s Digital Ambition.

Raj Thuppal, Executive Vice-President, Shared Services Canada

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Mapping the Customer Experience - Pete Saunders - Episode 117 Dec 02, 2024

In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service blueprinting. Their dialogue illuminates the importance of enhancing public service sector service delivery.

Pete Saunders , Consultant, Pete Saunders Consulting

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Navigating Change in the Public Sector - Mustafa Ghulam - Episode 116 Nov 25, 2024

In a vibrant discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Mustafa Ghulam, a facilitator renowned for his expertise in change management and digital transformation. Their dialogue illuminates the importance of adaptable leadership in the ever-evolving landscape of the public sector.

Mustafa Ghulam, Transformation and Process Specialist

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A 5 Year IT Modernisation Journey in 15 Minutes - Ron Hughes - Episode 115 Nov 18, 2024

The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more. They’ve been on a long-term transformation project to upgrade their IT infrastructure. Ron Hughes, the Deputy Director for EDDNext, has three decades in IT leadership with a specific focus on large-scale digital transformation projects. He'll be sharing what a 5 year IT modernisation project looks like in just 15 minutes.

Ron Hughes the Deputy Director for EDDNext

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Building the Business Case for Emerging Tech - Stuart Watt - Episode 114 Nov 12, 2024

Building a successful business case is difficult for a number of reasons. It's important to craft a narrative that appeals to decision-makers, capturing a variety of user-benefits often involves extensive collaboration, and the project has to align with the overarching objectives of the organisation. In this episode, Stuart Watt, CIO of the Department of Primary Industries and Trade shares how he built the business case for microservices in South Australian government.

Stuart Watt, CIO, Department of Primary Industries and Regions SA

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Bridging the Gap in Data Skills - Nicky Bull - Episode 113 Nov 04, 2024

In a dynamic conversation, co-founder of Public Sector Network, Charlie Hamer engaged with Blue Chameleon Corporate Consultant, Nicky Bull, who illuminated the evolving landscape of data skills necessary for effective reporting and analysis.

Nicky Bull, Corporate Consultant, Blue Chameleon

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Cultivating Leaders for Tomorrow - Malcolm Dawes - Episode 112 Oct 28, 2024

In a world where effective leadership can shape the future, Charlie Hamer, co-founder of the Public Sector Network, recently engaged in a thought-provoking conversation with leadership expert Malcolm Dawes. Their discussion delved into the essence of leadership in the public sector, highlighting skills that go beyond mere management.

Malcolm Dawes, Managing Director, dta WORLDWIDE.

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Enhancing User Experience in Government Services - Carmine Mastrantone - Episode 111 Oct 23, 2024

In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions that can greatly enhance service delivery.

Carmine Mastrantone, Design research Leader & Mentor.

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Synergizing Data and Technology for a Transformative Future - Virginia Senior Data Leaders - Episode 110 Oct 14, 2024

Hear from Virginia senior data leaders on how organizations can drive innovation and decision-making, enhance efficiency, protect data privacy, and foster a data-driven culture by synergizing data and technology through effective integration strategies and promoting data literacy.

Chris Burroughs, Director Data Protection and Governance, Commonwealth of Virginia, Office of the Secretary of Administration, Office of Data Governance and Analytics

Ravi Padma, Chief Technology Officer, Virginia Department of Veterans Services

Alex DerHovhannessian, Senior Vice President, Voyatek

Moderator: Bill Greeves, Industry Advisor for State and Local Government, SAP

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Securing Australia's cyber interests through strategic collaboration and prioritisation - Helge Janicke - Episode 109 Sep 23, 2024

Cyber security is a highly regulated, complex mission. Collaboration among global alliances is an opportunity for Australia to learn from wrong-turns and become a fast-follower. Tune in to this week's episode where Helge Janicke, the Deputy CEO and Research Director for the Cyber Security Cooperative Research Centre, shares how distinct types of collaboration enables both operational updates and strategic policy alignment as well as how to keep up to date with the rapid changes in technology.

Helge Janicke, Deputy CEO/Research Director, Cyber Security Cooperative Research Centre.

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Queensland’s digital journey is a blueprint for inclusive development - Chris McLaren - Episode 108 Sep 16, 2024

Over 1 million Queenslanders don't have access to connectivity either through a lack of resources or education. Digital inclusion has played a critical role in improving Queensland's development and economic outcomes. Tune in to this week's episode where Chris McLaren, the Queensland Government Chief Customer and Digital Officer delivers a case study in inclusive growth that benefits all citizens - a philosophy for government servicing that is paving the way government is responding to the state's needs, including a world-first first-nations digital services program.

Chris McLaren, Queensland Government Chief Customer and Digital Officer

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Tech Trends Transforming the Public Sector: Navigating the New Frontier in Manitoba - Jeremy Read - Episode 107 Sep 09, 2024

In this panel, three Manitoba public sector executives discussed the current state of digital transformation in Manitoba's public sector. They also highlighted success stories involving AI and Machine Learning, Blockchain, and IoT, etc. The panel also examined the key tech trends shaping the public sector, focusing on the opportunities these technologies present and the challenges faced in their adoption.

Jeremy Read, CEO, The University of Winnipeg Beverlie Stuart, Vice President, Business and Organizational Development, Manitoba Institute of Trades and Technology Diane Burelle, Equity, Diversity & Inclusion Coordinator, City of Winnipeg.

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An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106 Sep 02, 2024

Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne’s culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.

Richard Hodge, Director, Innovation & Service Experience, Magistrates’ Court of Victoria

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Building a Modern and Agile Workforce - Shakira Naraine - Episode 105 Aug 26, 2024

How can organizations build an agile, diverse workforce in the age of AI and automation? This episode tackles that pressing question with Shakira Naraine, Chief People Officer of the Toronto Transit Commission. Shakira delves into practical strategies for implementing successful remote work policies, leveraging AI to enhance workforce capabilities, and fostering genuine inclusivity in government organizations. She shares real-world examples from the TTC's initiatives, including their innovative mentorship program and AI-assisted recruitment process. Tune in to discover how modern leaders are balancing technological advancement with human-centered policies to create adaptable, equitable workplaces.

Shakira Naraine, Chief People Officer, Toronto Transit Commission

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Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence - Markus Chambers - Episode 104 Aug 19, 2024

Markus shares the nine focus point on how to build a future ready public sector of leadership and service-focused excellence: Visionary leadership, citizen-centric approach, talent acquisition and development, technological innovation, collaborative partnerships, agility and flexibility, accountability and transparency, diversity inclusion, and performance measurement and improvement.

Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg.

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Automation and the Future of Work - Simone Atungo - Episode 103 Aug 12, 2024

Over the next ten years, automation is expected to affect half of Canadians’ jobs. In this episode, Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division at the Ontario Ministry of Labour, Training and Skills Development, explores the profound impact of automation on the future of work. Simone discusses how the adoption of automation is transforming workplaces and changing the skills required for workers, highlighting the need for workers to upgrade their skills or acquire new ones to adapt to these changes. Tune in to learn about the strategies and actions being taken by Ontario’s Ministry of Labour to ensure a smooth transition for both employers and employees in navigating this digital transformation.

Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division (Employment), Ontario Ministry of Labour, Training and Skills Development For more great insights head to www.PublicSectorNetwork.co

AI and advanced analytics - the Tools Saving Lives within the Victorian Health System - Lance Emerson - Episode 102 Aug 12, 2024

Compared to Australia and other OECD countries, the state of Victoria has the highest access to afterhours care, is comparably one of the top three in care-coordination, one of the highest in follow-up care and lowest in costs. With the aim of becoming the best in the world, eHealth was established in 2024 with a vision to drive excellence in analytics and digital tech to deliver world-class healthcare. Tune in for a snapshot from Lance Emerson, Deputy Secretary, eHealth, Victoria Department of Health into how the health sector is using advanced analytics, AI, digital twins and machine learning to transform Victoria and beyond.

Lance Emerson, Deputy Secretary, eHealth, Victoria Department of Health.

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Keeping Up with the Pace of Innovation: Four Stories from NSW State Agencies - Andrew George, Megan Stiffler, John Cleland, Alexandra Geddes - Episode 101 Jun 27, 2024

Innovation can pose a lot of challenges to the public sector. How can state government innovate at the pace of industry? When new technologies can pose a risk as much as an opportunity, how can government respond with innovation in risk-adverse environments? What does it mean to lead innovation strategies from the ground-up? In four short stories from across NSW, hear how leadership is working collaboratively across government, responding to the changing expectations of customers and taking innovative solutions from the frontline to scale organisation-wide. Andrew George, Chief Executive Officer, WaterNSW Megan Stiffler, Deputy Commissioner, Fire & Rescue NSW John Cleland, Chief Executive Officer, Essential Energy Alexandra Geddes, Executive Director, Programs & Innovation, NSW Environment Protection Authority. For more great insights head to www.PublicSectorNetwork.co

The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100 Jun 17, 2024

In recent research conducted by the Office of Australian Information Commissioner (OAIC), 89% of Australians wanted Government to pass more legislation that protects their personal information. In this modern data economy, Carly Kind, Privacy Commissioner with OAIC likens our daily interactions with online privacy allowances as "death by a thousand cuts". In her keynote session at Innovate Australia Carly outlines how modern, technologically neutral, robust regulatory protections alongside a new Digital Identity system are key to ensuring business and government can safely innovate and strengthen public trust. For more great insights head to www.PublicSectorNetwork.co

Fostering a Cohesive Workplace Culture for a Dispersed Workforce - Fire & Rescue NSW - Jeremy Fewtrell - Episode 99 May 27, 2024

Workforce planning is a massive juggling act at any time. But throw into the mix a dispersed workforce of thousands that needs to scale up and down swiftly and literal life or death situations and the challenge seems neigh on impossible. Fire & Rescue NSW have taken steps to streamline and optimise their workforce planning initiatives in recent years in a bid to best manage the task. We chat to Jeremy Fewtrell, Commissioner with Fire and Rescue NSW to learn how the power of leadership, Diversity and Equity initiatives, and a navigation of workplace culture is helping to ensure the agency is ready for - literally - anything.

Jeremy Fewtrell, Commissioner with Fire and Rescue NSW

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The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98 May 20, 2024

In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovation and risk. While the potential benefits are tantalising, the path forward requires a nuanced approach, considering factors like organisational culture, digital maturity, and the ever-present spectre of unintended consequences. Mike Hill, Chief Data & Information Officer with the UK Cabinet Office discusses how the UK government aims to unlock AI's full potential to revolutionise public services and citizen outcomes.

For more great insights head to www.PublicSectorNetwork.co

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks and Jason Lally - Episode 97 May 13, 2024

The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization. Through accelerators like the Data Science Accelerator and Modern Data Stack Accelerator, ODI facilitates the adoption of data science and modern tools statewide. By offering tailored solutions and fostering collaboration, ensures that departments leverage data effectively, leading to informed decision-making and improved services for Californians. Kim Hicks and Jason Lally deep dive, plus share use cases in housing and water supply shortages in this weeks episode of the Public Sector Podcast.

Kimberly Hicks, Deputy Director, Advanced Analytics & Evaluation, California Office of Data and Innovation Jason Lally, Deputy Director, Data Services and Engineering, California Office of Data and Innovation.

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Partnerships for Prevention: Accelerating Cyber Sec with Collaboration - Victorian Government - David Latina - Episode 96 May 11, 2024

The Victorian Government of Australia prides itself on building a vibrant cyber economy to, not only deliver safe and reliable government services, but to make Victoria a cyber safe place to live, learn and work. To achieve this cross-sector partnership with education providers, government entities and private tech-sector operators is a crucial building block. David Latina, discusses how Victoria is working towards their mission of being a global cyber security powerhouse in this week's episode of the Public Sector Podcast.

David Latina, Deputy Secretary, Industry & Innovation Group, Department of Jobs, Skills, Industry & Regions

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From Big Bang Innovation to Every Day Creativity - Canadian Digital Service - Daphnée Nostrome - Episode 95 Apr 29, 2024

In a world of perpetual change, navigating digital transformation parallels the phases of societal evolution. From galvanizing momentum to the sobering reality of implementation, each stage demands strategic adaptation. Yet, sustaining innovation requires more than initial enthusiasm; it necessitates a shift in mindset towards everyday creativity. Daphnée Nostrome, Director, Channel Strategy at the Canadian Digital Service discusses the Digital Stress Scale, and how leaders must foster divergent thinking, recognising that innovation thrives in collaboration, not isolation in this week’s episode.

Daphnée Nostrome, Director, Channel Strategy, Canadian Digital Service

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To Tackle or Shackle? Getting Your Organisation AI Ready - Australian Taxation Office - Michael Rowell - Episode 94 Apr 22, 2024

In the last 12 months Artificial Intelligence has gone from a topic relegated to tech functions to a focus of many company leaders. In fact AI, and specifically Gen AI (yes ChatGPT, we're talking about you) has become a dinner table conversation topic for people from all walks of life. With the jump from Science Fiction films to the boardroom, knowing how to strategically, ethically and responsibly experiment with AI tools to pilot initiatives is crucial. Michael Rowell and Fawad Abro of the Australian Taxation Office discuss practical steps to build an AI-ready culture.

Michael Rowell, Deputy Commissioner, Data, Integration & Service Management & Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office

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Overcoming the Talent Challenge with DE&I - Tracy Jones-Grant - Episode 93 Apr 15, 2024

Globally 48% of public sector professionals agree that talent attraction and retention is their top challenge. While government can rarely compete with private sector peers monetarily, government offers its own unique value proposition - namely by appealing to talent seeking a greater sense of purpose and belonging. By harnessing Diversity, Equity and Inclusion initiatives and by fostering environments that prioritising well-being, government stands to attract a new generation of talent eager to contribute meaningfully. Achieving DE&I though can't be done in isolation and is definitely not a 'HR Initiative.' Tracy Jones-Grant, Managing Director, Diversity & Inclusion at Halifax Regional Municipality chats to us about how to make equity, diversity and inclusion a part of your organisational transformation.

Tracy Jones-Grant, Managing Director, Diversity & Inclusion, Halifax Regional Municipality

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Maintaining the 'Human' in Digital Government - ACCC - Daniel Ramos - Episode 92 Apr 08, 2024

Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress. How then can government build and maintain citizen confidence as we move towards automation and self service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's Public Sector Podcast.

Daniel Ramos, General Manager, Digital Identity, ACCC

For more great insights head to www.PublicSectorNetwork.co

Championing Change with Corporate Social Responsibility - Public Sector Network - Gemma Mills - Episode 91 Mar 25, 2024

Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised benchmark for organisations that prioritise both purpose and profit, is one effective approach to demonstrate a commitment to these principles. Recently Public Sector Network, or PSN, was again recertified as a B Corp so we sat down with the business' Global Head of People and Purpose, Gemma Mills to chat all things social responsibility, living and practicing the B Corp ethos and how PSN is working to reduce waste in the events industry - the second biggest waste production industry ourside of construction.

Gemma Mills, Global Head of People & Purpose, Public Sector Network

For more great insights head to www.PublicSectorNetwork.co

Community Safety for Social Cohesion - Halifax Regional Municipality - Mike Savage - Episode 90 Mar 18, 2024

Community safety is the cornerstone of social cohesion, fostering trust and unity among residents. When people feel secure in their environment, they are more likely to engage positively with one another, leading to stronger bonds and collaborative efforts that enhance overall well-being, resilience, and shared prosperity within the community. In this week's epsidoe of the Public Sector Podcast Mayor Mike Savage discusses the importance of developing specific community safety units - outside of emergency service units - and the outcomes of incorporating a Municipality-wide public safety strategy on crime rates.

Mayor Mike Savage, Halifax Regional Municipality.

Accelerating Women's Opportunities in the Workplace - International Women's Day 2024 - Episode 89 Mar 11, 2024

International Women's Day isn't country or organisation specific. It's a day of collective global activism and celebration that belongs to all those committed to forging women's equality. In recent years the narrative around international women’s day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning. Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce. Isabeau Korpel, Melissa Martino and Sue-Ann Charlton discuss strategies to breakdown class ceilings and accelerate womens' opportunities in the workplace in a special edition of the Public Sector Podcast.

Isabeau Korpel, Exec Director People and Culture, Department of Transport WA Sue-Ann Charlton, Exec Director People and Performance, Department of Human Services SA Melissa Martino, Exec Director People and Innovation, Magistrates Court of Victoria

For more great insights head to www.PublicSectorNetwork.co

Belonging & Empowerment: The Future of Women in the Workplace - International Women's Day 2024 - Episode 88 Mar 07, 2024

International Women's Day is a day to recognise how far we’ve come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful of countries allowed women to vote and equal pay for equal work was unheard of. We're making strides in the right direction, but there's still more work to be done. In recognition of IWD we've bought together a panel of women leaders making considerable contributions to their respective organizations in the pursuit of women's empowerment, belonging and relevance. Dr Jessica Jones, Michaela Doelman and Silvia Fraser discuss the importance of investing in women and accelerating progress in this week's episode of the Public Sector Podcast. Michaela Doelman, Chief Human Resources Officer, State of Washington Silvia Fraser, Director, Transformation, Workplace Strategies, ModernTO, City of Toronto Dr Jessica Jones, State Director for Diversity, Equity, Inclusion, and Belonging, State of Louisiana For more great insights head to www.PublicSectorNetwork.co

Alignment, Cost & Engagement: The Benefits of Project Management - Nisreen Hussain - Episode 87 Feb 21, 2024

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliverables and damage to reputation. The City of Edmonton found themselves in the same boat. Projects faltered and the City operated reactively, without clear alignment or integration with broader City functions. With a four-pronged approach, focused on: 1. Direction 2. Transparency 3. People 4. Measures The City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast.

Nisreen Hussain, Director - Corporate Technology, City of Edmonton

For more great insights head to www.PublicSectorNetwork.co

Making Life Simple with Digital Credentials - Government of British Columbia - CJ Ritchie - Episode 85 Feb 12, 2024

Travelling to a service centre, waiting in line, operating within standard 'business hours' to submit paper proof of identity documents; none of this aligns with the modern lives people live. Digital credentials however are emerging as a means to help citizens participate safely and conveniently in the digital economy. CJ Ritchie, Associate Deputy Minister and Government CIO with the Government of British Columbia discusses the benefits, opportunities and use cases for digital credentials in this week's Public Sector Podcast episode.

CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia

For more great insights head to www.PublicSectorNetwork.co

Dont Panic! Getting Cyber Security Basics Right - New Zealand Parliament - Derek Robson - Episode 84 Feb 05, 2024

Significant cyber attacks and breaches are becoming more and more common. It's almost a guarantee now that at some point an attack vector will gain illegal unauthorised access to your computer systems and networks.

The trick is to; 1. Not panic 2. Have solid security foundations 3. Limit the blast radius. Derek Robson, CIO at the New Zealand Parliament shares his three step strategy to simplify and streamline your cyber security response.

For more great insights head to www.PublicSectorNetwork.co

Critical Considerations for Generative AI & Data Literacy - IP Australia - Alicja Mosbauer - Episode 83 Jan 22, 2024

The influence of Generative AI on productivity has the potential to contribute trillions of dollars in value to the worldwide economy, with recent studies suggesting generative AI could result in a worldwide economic boost between $2.6 to $4.4 trillion. To unlock this productivity though teams need to be ready, willing and capable of confidently harnessing AI tech with the right frameworks and guidelines inplace to support innovation. Alicja Mosbauer, CDO at IP Australia discusses.

Alicja Mosbauer, Chief Data Officer, IP Australia.

For more great insights head to www.PublicSectorNetwork.co

Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82 Jan 15, 2024

Software engineers, lawyers, even UX professionals - rarely are these a fair representation of every day people. But usually they're the ones tasked with designing the government services that millions need to use. Instead, as Shannon Salter points out, we shouldn't speculate about what 'the humans' want. We need to work and design with them. Only by empathising and co-designing can we create solutions that truly resonate and address genuine challenges. Learn more about empathy in design in this week's episode of the Public Sector Podcast.

Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier

For more great insights head to www.PublicSectorNetwork.co

Sustainable Urbanisation - City of Vancouver - Jimmy Zammar - Episode 81 Jan 08, 2024

68% of the world will live in urban areas by 2050. With cities growing and climate change leading to hotter, wetter and drier weather intelligent green infrastructure is needed to ensure our cities are resilient. Jimmy Zammar discusses how local government is driving sustainable urbanisation with a dive into the confluence of technology, data and nature at the City of Vancouver. Catch Jimmy's full video presentation, which deep-dives into details and real world examples here: https://publicsectornetwork.com/insight/green-infrastructure-for-resilient-communities

Jimmy Zammar, Director - Urban Watersheds, Sewers and Drainage

For more great insights head to www.PublicSectorNetwork.co

Prioritising Privacy, Regaining Trust - Department of Internal Affairs NZ - Katrine Evans - Episode 79 Dec 11, 2023

Globally trust in government is declining. According to the Edelman Trust Barometer Global Report 2023 in Australia, Canada, the USA and UK trust is sitting between 37-50% and is declining year-on-year. In New Zealand, in survey findings by the Public Service Commission, trust in the public sector brand is sitting at a positive 60%. In fact, New Zealand is one of the few regions bucking the trend with trust in government having increased from 49% in 2019. How are they doing this? There's no one answer, but a significant contributor is the nation's 7 Privacy by Design Foundations and the country-wide Privacy Maturity Assessment Framework which prioritise citizen trust and confidence in the way government manages their personal information. Katrine Evans, Government Chief Privacy Officer with the Department of Internal Affairs discusses the framework and the impact of standardisation and improved training on citizen trust in this week's podcast. Catch Katrine's entire video presentation on-demand: https://publicsectornetwork.com/insight/update-on-the-privacy-maturity-assessment-framework

Katrine Evans, Government Chief Privacy Officer, Department of Internal Affairs NZ

For more great insights head to www.PublicSectorNetwork.co

The Future of Work is Way More Than Hybrid - Canada Revenue Agency - Nathalie Kachulis - Episode 78 Nov 27, 2023

When you're looking after 60,000 employees the future of work means considerably more than flexible hours and hybrid workplaces. For the Canada Revenue Agency, Canada's largest public sector employer it means being future ready and aligned with longterm organisational vision. To help achieve this the team have created a Workforce of Work Tool that enables: - Proactive workforce planning - Employee engagement and vision alignment - Current strategy and future need alignment - Innovative thinking Nathalie Kachulis, Director-General, Strategic Business Integration Directorate discusses the tool, how it works and the positive workforce planning impacts in this week's public Sector Podcast Episode. You can check out the CRA's Future of Work Framework in more detail in Nathalie's full video presentation here: https://publicsectornetwork.com/insight/preparing-organizations-for-the-future-of-work

Nathalie Kachulis, Director-General, Strategic Business Integration Directorate, Canada Revenue Agency

For more great insights head to www.PublicSectorNetwork.co

6 Lessons To Optimise Your Cyber Security Approach - Sam Mackay - Episode 77 Nov 20, 2023

As a former Australian Army Signals Officer Sam Mackay went from defending highly sensitive military systems in international war zones, to protecting information and data against the actions of cyber threat as CISO at the NSW Department of Customer Service. As it turns out the fundamentals of attack response aren't too dissimilar in either domain. In this episode of the Public Sector Podcast Sam shares his six lessons to help you optimise your security approach including: 1. Rapid containment and eradication 2. Be good at incidence response 3. You'll be judged on your response, not the incident 4. Follow the process methodically 5. Know the threat and their actions 6. Learn from history

Sam MacKay, Chief Information Security Officer, NSW Department of Customer Service

For more great insights head to www.PublicSectorNetwork.co

Patients Before Paperwork: Reducing Administrative Burden to Optimise Care - Colleen McDuffe - Episode 76 Nov 13, 2023

40% of a clinicians time is currently spent on administrative tasks within Ontario Health. Buy axing the fax though there is a huge opportunity to reduce administrative burden - specially in relation to paperbased workflows - freeing up clinicians to focus on delivering care. Colleen McDuffe shares how the Patients Before Paperwork system is reinvigorating patient-clinician relationships and changing how providers communicate across the health ecosystem.

Colleen McDuffe, VP Customer Experience and Business Integration, Ontario Health

For more great insights head to www.PublicSectorNetwork.co

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75 Nov 06, 2023

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari" Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is: Focusing on service accessibility and inclusivity for all customers Leveraging human centred design and cocreation in service design to better engage customers Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

For more great insights head to www.PublicSectorNetwork.co

Top Tips for an Innovative Public Sector - Department of Enterprise, Trade & Investment - Elizabeth Mildwater - Episode 74 Oct 23, 2023

"Anyone can do this innovation stuff... anyone can do it, and indeed you must." 'Innovation' though has become an all encompassing buzzword that suddenly means everything and nothing at the same time. In this week's episode Elizabeth Mildwater shares her top tips to build an innovative public sector that focus not on technology, but on praise culture, finding a sweet spot and on proximity.

Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment

For more great insights head to www.PublicSectorNetwork.co

Right Data, Right People, Right Time - Ontario Ministry of Children, Community and Social Services - Mandeep Flora - Episode 73 Oct 16, 2023

Data is an asset. We've all heard it. But it isn't really, atleast not yet. Why? Because in the public sector space decisions are still being made off insufficient or anecdotal evidence because accessing data - due to legislation, privacy and clunky proccess - is still too hard. Mandeep Flora discusses how to get the right data to the right people at the right time. Further he delves into how to build transparency, trust and social responsibility to engage people in how government uses their data.

Mandeep Flora, Director Data Strategy and Solutions Platform, Ontario Ministry of Children, Community and Social Services

For more great insights head to www.PublicSectorNetwork.co

Digital by Design, Inclusive by Default - Georgia State University - Phil Ventimiglia - Episode 72 Oct 09, 2023

Judicious use of digital technology has enabled Georgia State University to create seamless student journeys through anytime anywhere learning. This, combined with student analytics that enables early intervention, has helped achieve a 75% graduation rate for Freshmen commencing at GSU - more than double the OECD average of 37.2%. Phil Ventimiglia and Tom Willner of GSU discuss how this was achieved.

Phil Ventimiglia, Chief Innovation Officer and Tom Willner, Director of Enterprise Applications at Georgia State University

For more great insights head to www.PublicSectorNetwork.co

Solving Real Problems: Getting Back to Innovation Basics - Ontario Public Service - Michelle E. DiEmanuele - Episode 71 Oct 02, 2023

When we hear 'innovation' we think technology, but technolog means nothing if it isn't solving a problem. Instead Michelle E. DiEmanuele shares how three other kinds innovation - work, product and experience-based can help deliver better government services.

Michelle E. DiEmanuele, Secretary of the Cabinet, Head of the Ontario Public Service

For more great insights head to www.PublicSectorNetwork.co

How to Build a Data System from Scratch - City of San Rafael, California - Sean Mooney, Vedika Ahuja - Episode 70 Sep 25, 2023

Local government agencies collect a wealth of information about their citizens, assets and environment. However it is rarely effectively used to inform decision making with security, custodianship and cost related barriers. The City of San Rafael, California shares how they cost effectively and quickly built a data program from scratch.

Sean Mooney, Director, Digital Service and Open Government and Vedika Ahuja, Product Manager - Data and Insights at the City of San Rafael

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Establishing Data Reliability with Multi-Cloud Architecture - Major Transport Infrastructure Authority - Saher Junaid - Episode 69 Sep 18, 2023

Bad data costs organisations an average of USD$12.9 million annually. Major Transport Infrastructure Victoria worked to overcome this by established data reliability with a multi-cloud transformation journey that changed both behavious and systems. Saher Junaid discusses.

Saher Junaid, Assistant Director, Digital Safety Systems, Major Transport Infrastructure Authority.

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Reducing Cost Duplication with a Cloud Enterprise Approach - Shared Services Canada - Scott Jones - Episode 68 Sep 11, 2023

Shared Services Canada has embarked on a transformation to shift legacy data systems to an enterprise cloud platform. Crucially this approach is collaborative, yet remains customisable and flexible to meet individual agency needs. Scott Jones shares details of the approach that has reduced duplicate costs and achieved faster turnarounds.

Scott Jones, Executive Vice President, Shared Services Canada.

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Digital Solutions for Improving Patient Care Access - New South Wales Health - Matthew Daly - Episode 67 Sep 04, 2023

Healthcare workforces are overworked. Emergency departments are under pressure, and patient care access times are increasing. To overcome this NSW Health in Australia have developed a single access front door that connects consumers with the right care, in the right way at the right time. Matthew Daly discusses.

Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health.

For more great insights head to www.PublicSectorNetwork.co

Reducing Customer Wait Times with Robust Data Governance Processes - Virginia DMV - Sandy Jack - Episode 66 Aug 28, 2023

While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres.

Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV

For more great insights head to www.PublicSectorNetwork.co

Democratising Data for a People-Centric State - Attorney General's Department - Michael Amon - Episode 65 Aug 21, 2023

Balancing data insight with risk is a perpetual challenge in the government space. But by simplify data tools and processes, and promoting data literacy, enabling all individuals to confidently use and benefit from data-driven insights is possible. Michael Amon discusses how to achieve data democratisation.

Michael Amon, Director - Data Policy, Evaluation & Visualisation, Australia Attorney-General’s Department

For more great insights head to www.PublicSectorNetwork.co

Harnessing Authentic Client Voices to Design Human-Centred Digital Experiences - Government of New Brunswick - Wendy MacDermott - Episode 64 Aug 14, 2023

Often a user needs to interact with different products owned by different agencies to get one thing done. But rarely do these products connect together. Wendy MacDermott shares how the Government of New Brunswick is harnessing user voices to design smarter services that reduce the burden.

Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick

For more great insights head to www.PublicSectorNetwork.co

Differentiating the Public Sector to Attract and Retain Talent - Essential Services Commission - Nick Field - Episode 63 Aug 07, 2023

"The public sector will never be the lions of the animal kingdom when it comes to talent attraction... but we can be peacocks." In this episode Nick Field, Director of Organisational Performance shares his tips, tools and strategies to help make government an employer of choice.

Nick Field, Director, Organisational Performance, Essential Services Commission.

For more great insights head to www.PublicSectorNetwork.co

Exploring the Intricacies of Operational Excellence in Government - NSW Department of Education - Ruth Owen - Episode 62 Jul 24, 2023

More than just a buzzword, operational excellence is the cornerstone of any successful organisation’s long-term growth strategy. Ruth Owen shares her top tips to help you build a slick, well tuned, operational process with a focus on the unique government environment.

Ruth Owen, Deputy Secretary/COO, NSW Department of Education

For more great insights head to www.PublicSectorNetwork.co

The 5 Technologies Revolutionising How Gov Does Business - Virginia IT Agency - Bob Osmond - Episode 61 Jul 17, 2023

With budgets and competing priorities a constant challenge in the public sector, government need to prioritise, optimise and collaborate. In this episode Robert Osmond of the Virginia IT Agency discusses the key trends revolutionising the future of government operations.

Bob Osmond, Chief Information Officer at the Virginia IT Agency.

For more great insights head to www.PublicSectorNetwork.co

Prioritising Inclusion and Accessibility in Citizen Service Creation - Legislative Assembly of Saskatchewan - Sharon Pratchler - Episode 60 Jul 10, 2023

"Be curious, not judgemental." In this session Sharon Pratchler discusses the importance of building diverse teams to create user-centred and empathetic government services that are accessible across multiple service pathways for maximum inclusivity.

Sharon Pratchler, Ombudsman and Public Interest Disclosure Commissioner, Legislative Assembly of Saskatchewan.

For more great insights head to www.PublicSectorNetwork.co

Overcoming Blockers to Innovation & Transformation - UK Cabinet Office - Mike Hill - Episode 59 Jul 03, 2023

Technology is only the tip of the iceberg when it comes to digital transformation. Governance, procurement, funding, IT and, cruciually, culture must all come together to enable pace and create impact. Mike Hill shares his transformation experience with the UK Cabinet Office

Mike Hill, Chief Digital Information Officer, UK Cabinet Office

For more great insights head to www.PublicSectorNetwork.co

Traversing Transformation: Blindspots, Successes & Learnings - Australian Department of Home Affairs - Michelle Graham - Episode 58 Jun 26, 2023

Transformation is hard - especially when you throw in competing priorities and distractions from shiny new technologies. To ensure you stay on track Michelle Graham shares her department blueprint architecture strategy.

Dr Michelle Graham, Acting First Assistant Secretary - Integrity, Security and Assurance, Department of Home Affairs

For more great insights head to www.PublicSectorNetwork.co

Debunking AI Myths for Greater Efficiency in Gov- Texas Attorney General - Shauna Rogers - Episode 57 Jun 19, 2023

Integrating AI is too hard. AI will take our jobs. AI is bias. We've all heard these, but they're simply not true. AI is the way forward and with a carefully enacted and communicated strategy can reap massive rewards. Shauna Rogers shares learnings from the Texas Attorney General department. Shauna Rogers, Chief Digital Officer, Texas Attorney General

For more great insights head to www.PublicSectorNetwork.co

Cultivating an Innovation Ecosystem with Data - Statistics Canada - Anil Arora - Episode 56 Jun 12, 2023

Secure data collaboration brings great value, through the exchange of data between departments efficiencies are gained, solutions are provided to citizens faster and services are optimised. Anil Arora discusses how Canada is cultivating an innovation ecosystem with data.

Anil Arora, Chief Statistician, Statistics Canada

For more great insights head to www.PublicSectorNetwork.co

Making Government User-Centred - Department of Premier and Cabinet SA - Eloise Burge - Episode 55 Jun 05, 2023

When executed well, a user-centred approach leads to the creation of government services that align with people's needs and desires. In this fireside chat Eloise Burge, Principal Service Designer shares her top tips for Human-Centred Design in Gov. Eloise Burge, Principal Service Designer, Department of the Premier and Cabinet

For more great insights head to www.PublicSectorNetwork.co

Trust: The Crucial Ingredient in Government Service Design - State of Georgia - Nikhil Deshpande - Episode 54 May 22, 2023

People are creatures of habit and slow to change. Not true. People are slow to change when there's a lack of trust. For government services to go digital and encourage efficiency we first need to build trust. Nikhil Deshpande discusses.

Nikhil Deshpande, Chief Digital Officer, State of Georgia

For more great insights head to www.PublicSectorNetwork.co

Data, Digital & the Next Frontier of Government Innovation - Digital Transformation Agency, Australia - Chris Fechner - Episode 53 May 15, 2023

Transitioning Australia into a globally leading 21st Century economy can only be achieved through investment into the digital age. Chris Fechner shares the three transformation drivers at the helm of the next frontier of government innovation.

Chris Fechner, Chief Executive Officer, Digital Transformation Agency.

For more great insights head to www.PublicSectorNetwork.co

Making Sense of Your Data - State of California - Joy Bonaguro - Episode 52 May 08, 2023

When you've got overwhelming amounts of data it's hard to know how to store it, let alone use it. The State of California has recently undergone a massive state-wide transformation to accelerate data competencies. Joy Bonaguro shares more.

Joy Bonaguro, Chief Data Officer, State of California.

For more great insights head to www.PublicSectorNetwork.co

To the Moon and Back - How Space Tech Can Help Life on Earth - Canadian Space Agency - Kumudu Jinadasa - Episode 51 May 01, 2023

Space Tech is a gigantic leap that allows human life to vastly broaden it's horizons - but coming back down to Earth, what does it offer day-to-day? Kumudu Jinadasa shares how cutting edge Space Tech can be adapted to help power smart cities, improve agriculture and transform lives.

Kumudu Jinadasa, Project Engineer and Mission Manager at the Canadian Space Agency.

For more great insights head to www.PublicSectorNetwork.co

Promoting Procurement Best Practice - District of Columbia - George Schutter - Episode 50 Apr 24, 2023

By assuming the role of business advisor, public procurement professionals can proactively engage clients and vendors to improve service delivery and efficiency. George Schutter discusses how a client services model makes this possible.

George Schutter, Chief Procurement Officer, District of Columbia

For more great insights head to www.PublicSectorNetwork.co

People Power! Why Leadership is Integral to Transformation Success - Australian Taxation Office - Fawad Abro - Episode 49 Apr 17, 2023

Transformation is rarely about technology. Technology is easy. You just turn it on. The challenge comes from managing change an bringing people on the journey. Fawad Abro shares his tips to building an effective leadership culture.

Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office.

For more great insights head to www.PublicSectorNetwork.co

Attracting Non-traditional Talent into Government - City of Memphis - Alex Smith - Episode 48 Apr 10, 2023

Struggling to attract talent, the City of Memphis embarked on an ambitious strategy to challenge the narrative around working in government. This culture change resulted in a 52% increase in female filled positions. Alex delves into how to drive a performance culture.

Alex Smith, Chief HR Officer, City of Memphis

For more great insights head to www.PublicSectorNetwork.co

Moving Beyond Digital: Providing Equitable Citizen Services for all - Australian Federal Government - Dr Rachel Bacon, Amanda Cattermole - Episode 47 Apr 03, 2023

With digital no longer a new in government, those at the forefront of CX are looking to the future and ensuring they're providing professional, equitable services to all citizens across all life stages. Our panel of Australian Federal Government Executives discuss their strategies.

Dr Rachel Bacon, Department of Prime Minister & Cabinet, Amanda Cattermole, Australian Digital Health Agency and Jordan Hatch, Department of Finance

For more great insights head to www.PublicSectorNetwork.co

Maintaining Innovation Momentum in the New Normal - Government of British Columbia - CJ Ritchie - Episode 46 Mar 27, 2023

Post-pandemic governments are uniquely positioned to build on the innovation moment and continue developing new digital products. CJ Ritchie disucces how the Government of Alberta is working directly with citizens to build the services they want and need most. CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia. For more great insights head to www.PublicSectorNetwork.co

Connecting State Parks for Fire Management & Preservation - California State Parks - Patrick Dennis - Episode 45 Mar 20, 2023

State parks are usually a place to disconnect and unwind. But for emergency services during fire season, as well as scientists protecting the environment, having reliable connectivity is crucial. Patrick Dennis discusses California's rollout of state park connectivity infrustructure.

Patrick Dennis, Deputy Director & Chief Information Officer, Information Technology Division, California Department of Parks and Recreation.

For more great insights head to www.PublicSectorNetwork.co

Decoding Data for National Defence - Australian Department of Defence - Maria Milosavljevic - Episode 44 Mar 13, 2023

Building a data-connected distributed defence enterpise with decision superiority powered by AI is the target state for Australian Defence. Maria Milosavljevic discusses the five pillared strategy that will help achieve this. Maria Milosavljevic, Chief Data Integration Officer, Australian Department of Defence For more great insights head to www.PublicSectorNetwork.co

Tech or People: Who Should Take the Lead? - Landgate Western Australia - Darren Mottolini - Episode 43 Mar 06, 2023

When we think of innovation, we think of integrating a shiny new technology. But this in itself doesn't equate to innovation. Darren Mottolini discusses how to ensure technology is people-centric and outcome focused. Darren Mottolini, Director Spatial WA, Landgate For more great insights head to www.PublicSectorNetwork.co

Considered Care - Enabling the Digital Patient Experience - North York General Hospital - Duska Kennedy - Episode 42 Feb 27, 2023

When patients feel well-informed, valued, and heard, they are more likely to adhere to their treatment plans - leading to lower readmission rates. Duska Kennedy shares how patient co-creation is helping develop digital health tools in Ontario Duska Kennedy, Chief Digital Officer, North York General Hospital For more great insights head to www.PublicSectorNetwork.co

Making Your Data More Valuable - Australian Government Department of Prime Minister and Cabinet - Andrew Lalor - Episode 41 Feb 20, 2023

Citizen trust is built on foot and disappears on horseback. How then can agencies take a whole of government approach to data use that adds value while ensuring security and privacy? Andrew Lalor discusses.

Andrew Lalor, Assistant Secretary, Data and Digital, Department of the Prime Minister and Cabinet

For more great insights head to www.PublicSectorNetwork.co

The Future is Now - Cryptocurrency and the Role of Government in DeFi - Government Blockchain Association - Mark Montoya - Episode 40 Feb 13, 2023

Blockchain technology offers a number of security opportunities but the untamed 'wild west' of crypto poses numerous challenges for lawmakers. Hear from Mark Montoya about how US Federal agencies are working to develop regulations. Mark Montoya, Chief Data Officer, Government Blockchain Association For more great insights head to www.PublicSectorNetwork.co

Working Smarter Not Harder with Robotics for Remote Monitoring - City of Kitchener - Courtney Zinn - Episode 39 Jan 30, 2023

Increasing safety and decreasing taxpayer dollar spend with remote sidewalk monitoring. Courtney Zinn from the City of Kitchener discusses how locally made robots are helping city staff improve Kitchener for citizens. Courtney Zinn, Innovation Lab Director, City of Kitchener For more great insights head to www.PublicSectorNetwork.co

Know Your Business, Know Your Ecosystem & Know Your Technology - Australian Taxation Office - Michael Rowell - Episode 38 Jan 23, 2023

Michael Rowell the Deputy Commissioner at the Australian Taxation Office discusses utilising IoT, cloud and other emerging technologies to improve real-time monitoring of ICT operations. Michael Rowell, Deputy Commissioner, Commissioner, Infrastructure Projects, Australian Taxation Office For more great insights head to www.PublicSectorNetwork.co

"Not All Women are Born Feminists" - Making Female Empowerment an Easy and Every Day Occurrence in Gov - Government of Alberta - Maureen Towle - Episode 37 Jan 16, 2023

After moving from female heavy sector like admin and HR into politics the gender gap began to gape. Join Maureen as she chats to us about encouraging talent development, training and upskilling for women in government.

Maureen Towle, Assistant Deputy Minister, Data, Privacy and Innovation, Government of Alberta

For more great insights head to www.PublicSectorNetwork.co