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    Product Talk

    Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more.

    About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.

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    Latest Episodes:
    Level AI Head of Product on Building Trusted Agentic AI for Customer Experience Apr 10, 2026
    Show notes

    How do product leaders decide what AI should automate and what should stay human-in-the-loop? In this podcast hosted by Mphasis VP of Products Chenny Solaiyappan, Level AI Head of Product Sirisha Machiraju will be speaking on how teams move AI from experimentation to strategic priority while balancing trust, adoption, and risk in enterprise environments. She also shares a practical playbook for evaluating assistive vs. agentic workflows and explains how conversation intelligence is reshaping customer experience across industries, including healthcare.


    Former Amazon & PayPal Leader on the Biggest Mistakes in AI Product Building Apr 08, 2026
    Show notes

    How can product leaders cut through AI hype to build products that actually deliver value? In this podcast hosted by Boston New Technology CPO Shweta Agrawal, Former Amazon, PayPal & Target Product Leader West Stringfellow will be speaking on how to apply AI with a product-first mindset. Drawing from decades of experience scaling global platforms, he shares how to balance innovation with discipline, avoid overestimating AI capabilities, and focus on what truly drives customer impact and business growth.


    Unit21 Sr Product Lead on Building AI Products Customers Actually Trust Apr 06, 2026
    Show notes

    What does it take to build AI-powered products that customers actually trust? In this podcast hosted by EY Chief Platform Officer Justin Leibow, Unit21 Sr Product Leader Dhiraj Bhat will be speaking on how product leaders can design systems that leverage AI effectively. Drawing from his experience building fraud prevention products, Dhiraj explores the shift from feature-driven PM to systems thinking, and why implementation and trust will define the winners in AI.


    The 4-Step AI Prompt Framework Every Product Manager Should Know Apr 03, 2026
    Show notes

    What does it mean to prompt AI the product manager way? In this podcast hosted by Hoda Mehr, Co-founder and CEO of Up My Mojo and a Board Member at Products That Count, Ridge Ventures Venture Partner Akriti Dokania will be speaking on how product leaders can approach AI prompting with a product mindset. Akriti brings a rare perspective, having worked as an engineer and product manager at Amazon and Microsoft and now serving as a venture partner and board member to several successful B2B startups.

    The conversation was sparked by an article Akriti recently published on how to prompt AI models the product manager way, an idea that reframes the current AI conversation. While much of the industry focuses on what AI models can do, Akriti argues that the real variable is the person using them: how the problem is framed, how the conversation is structured, and whether the user knows what kind of help they are actually looking for.

    Together, they go deep on practical frameworks product builders can use immediately, the mindset shifts that separate those who get real value from AI from those who stay in the shallow end, and what Akriti's experience across engineering, product management, and venture investing reveals about the difference between product builders who are truly AI-native and those who are simply using AI.


    Tavant Associate Director of Product on Transitioning from Product to Platform-Centric Strategies and Leveraging AI for Enhanced User Experience and Trust Apr 01, 2026
    Show notes

    How can product leaders navigate the shift from product-centric to platform-centric strategies in financial services? In this podcast hosted by EY Chief Platform Officer within the Financial Services Organization Justin Leibow, Tavant Associate Director of Product Management Sandeep Shivam discusses the evolution of lending experiences through a platform approach. They explore the role of user research in product development, the impact of AI on customer expectations, and the importance of building trust in AI systems. Sandeep shares insights on optimizing operational efficiency, the challenges of regulatory compliance, and the significance of creating real value for users. This episode offers practical guidance for product leaders aiming to enhance user experience and leverage AI effectively in their strategies


    AI Is Turning Product Managers Into Builders Again: Laurel CPO Mar 30, 2026
    Show notes

    How can AI eliminate one of the most frustrating parts of knowledge work: tracking and reporting time? In this podcast hosted by iDonate VP Product & Engineering Nacho Andrade, Laurel Chief Product Officer Jiaona Zhang discusses how AI can automatically capture and classify how professionals spend their time, turning everyday activity into structured insights. The conversation explores how AI agents can automate tedious workflows like timesheets while helping product teams move faster, stay grounded in user problems, and rethink leadership in an AI-native organization.


    Giggso Co-Founder on Responsible AI Governance at Scale Mar 27, 2026
    Show notes

    How can enterprises harness powerful AI responsibly? In this podcast hosted by Mphasis VP of Products Chenny Solaiyappan, Giggso Co-Founder Ravi Venugopal speaks about operationalizing AI safely and responsibly in regulated industries. He shares how governance, security, and observability form the guardrails for enterprise AI, why "AI must be farmed, not left to run wild," and how leaders can balance experimentation, innovation, and compliance while upskilling their workforce in an AI‑native world.


    Microsoft Product Lead on Building AI-Powered Customer Service That Actually Works Mar 25, 2026
    Show notes

    What does it take to build AI for customer service that improves real customer outcomes instead of just sounding intelligent? In this podcast hosted by Boston New Technology CPO Shweta Agrawal, Microsoft Product Lead Madhuri Somara shares how her team is building AI-powered case management solutions that automate routine work while keeping humans in the loop for judgment and empathy. She discusses designing AI systems that increase resolution speed, surface transparency in decision-making, and elevate the overall customer experience in complex service environments.


    Automating Every PM Tasks: What We Learned (Descript CEO Laura Burkhauser) Mar 23, 2026
    Show notes

    Can product management be fully automated with AI, and what happens if you try? In this podcast hosted by Hoda Mehr, Co-founder and CEO of Up My Mojo and a Board Member at Products That Count, Descript CEO Laura Burkhauser shares how her team experimented with automating nearly 100% of the product management workflow using AI. She discusses the surprising results of that experiment, how AI is changing the role of product managers, and why the future of product work may look very different from the processes teams rely on today.


    PolyGone Systems CEO & Co-Founder on Removing Microplastics and Improving Planetary Health with Design Thinking Mar 18, 2026
    Show notes

    Can design thinking and partnerships accelerate climate solutions at the pace the world now demands? The scale and urgency of the transformation required to fight climate change has never been more clear. Building hardware and software products, acquiring the funding and creating a diverse community to enhance talent capacity and to drive innovation, is essential to tackling this global environmental crisis. In this podcast, host Silicon Valley Bank (a division of First Citizens Bank) Climate Tech & Sustainability SVP Maggie Wong will be interviewing PolyGone Systems CEO & Co-Founder Nathaniel Banks to discuss the use of design thinking and partnerships to remove and recover microplastics across bodies of water, the balance of product iteration and customer testing, and and importance of education of a problem and relevant solutions to facilitate adoption


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