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    Government

    PCC Local Time

    No other level of government impacts us as much in our daily lives as local government.

    For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities.

    This show is about the ideas and innovation that will drive the future of the profession of municipal management.

    If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes.

    [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]

    Advertise

    Copyright: © Copyright 2025 Nancy Joan Hess

    • Apple Podcasts
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    Latest Episodes:
    Ray Patchett on High Performing Teams(Part 1) Jun 15, 2023
    Show notes

    Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization.

    In this episode, (Part 1 of 2,) he shares his unique approach to creating high performing teams, partnering with Council and shaping organization culture.

    He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.

    Sign up for the PCC Local Time Newsletter HERE to get more resources like this every Friday in your inbox.

    SHOW NOTES

    Timestamps:

    [00:01:30] Ray Patchett's work in community building.

    [00:03:41] Aging and leadership integration.

    [00:09:18] Dream that inspired career.

    [00:14:17] Setting goals in city government.

    [00:19:19] Managers creating the vision.

    [00:20:17] City Manager's Partnership with Council.

    [00:26:24] Developing engagement through meaningful work.

    [00:31:16] The psychological transition period.

    [00:35:20] Affirmative topics.

    [00:38:21] Perception of community safety.

    [00:44:52] Bureaucracy and agile organizations.

    Resources from Episode:

    • 8 Traits of Great Teams

    • Partnership Wheel

    Books mentioned in this episode:

    Books by Peter Block:

    • The Answer to How Is Yes: Acting on What Matters Paperback – October 1, 2003
    • Stewardship: Choosing Service Over Self-Interest Paperback January 1, 1993
    • Community: The Structure of Belonging Paperback – July 17, 2018 (2nd Edition)

    Peter Koestenbaum. Leadership: The Inner Side of Greatness (Jossey Bass Business & Management Series) 1st Edition

    John M. Bryson, Farnum K. Alston. Creating Your Strategic Plan: A Workbook for Public and Nonprofit Organizations 3rd Edition

    David Cooperrider. Collaborating for Change: Appreciative Inquiry Paperback (2020 edition)

    William Bridges. Managing Transitions: Making the Most of Change (2017 edition)


    Chad Bruckner on leadership, public service and the path to purpose Jun 08, 2023
    Show notes

    My guest on this episode of PCC Local Time is Chad Michael Bruckner and he opens up about his story of why he left policing and how he re-discovered his purpose. What I find so valuable in Chad’s story is his ability to build a bridge between his past and present. He does not throw away the past, but sees his wins, losses and failures as potential for growth. He looks for the transformative gold, something we can all hope for in our own lives.

    Chad is coaching, consulting and writing a book now. He is also a popular speaker and a prolific content creator on social media. This episode relates to community safety, mental health and leadership If you know Chad, you know he is engaging and he certainly brings that home in this episode.

    CONTACT

    Chad Bruckner on LinkedIn

    Intercounty Investigations and Solutions

    SHOW NOTES

    [5:34] From the army to beginnings in law enforcement

    [9:05} Policing is messy. It is not black and white. The cool club mentality

    [10:33] The questions we are not asking during the selection process

    [13:30] Experience as a young sergeant.

    [16:55] Episode with mental health / PTSD mid 20’s

    [21:36] I felt hopeless and powerless in my situation

    [25:29] Vulnerability in leadership

    [27:27] Ted Lasso

    [33:52] Managers struggle with time and pressures

    [41:04] Why I left policing

    [43:47] The power of recovery

    [48:45] What I am doing now and see coming in the future


    Chief David Steffen on regional policing and a culture that sustains high performance May 31, 2023
    Show notes

    Chief David Steffen, became Chief of the newly formed Northern Lancaster County Regional Police Department in 2012. He talks with me about regional policing and community safety, and how the regional focus shapes standards and professionalism. I ask Chief Steffen what drives his efforts to create a culture of openness and accountability. He talks about the importance of technology, training and education, and a culture of openness to change the way people interact with and understand the role of police in their community. In this episode you will hear about why and how he evolved practices and policies to create a sustainable practice of high-performance policing.

    BIO

    Chief David Steffen - LinkedIn

    Chief David Steffen leads the Northern Lancaster County Regional Police Department’s 34-officer force. This is the final chapter in a law enforcement career that began in over forty years ago. Most recently, Steffen concluded 27 years of service with the Northern York County Regional Police Department, a 65-full time officer department serving over 88,000 residents. During his career Chief Steffen developed specializations in advanced forensics, death investigations, child abuse, and sex offense investigation. He has been assigned to countless complex criminal cases and has investigated over a dozen homicides including the arrest of a serial killer who was portrayed in the national media.

    As the final chapter of a rewarding career, Chief Steffen was provided a very unique opportunity to design and command a newly formed regional police department putting the lessons learned in a career of regional policing into a newly created department from the actual beginning of the agency.

    Since inception on January 1, 2012 the newly established Northern Lancaster County Regional Police Department has grown and now serves the residents of Clay Township, Penn Township, Warwick Township, and the Borough of East Petersburg. The NLCRPD has emerged as a high performance, progressive, professional, full service law enforcement agency utilizing technology, training, with emphasis on career development of agency members in the delivery of high quality police services to approximately 42,500 residents. The agency is accredited and is only one of 116 agencies among over 1,100 in the Commonwealth who are accredited.

    Chief Steffen currently serves as Chairman of the Executive Board, and immediate past President of the Pennsylvania Chiefs of Police Association. He serves on various executive committees including the legislative, training and education committee. He is also a member of the Pennsylvania Law Enforcement Accreditation Commission Board, International Association of Chiefs of Police, and other professional organizations. Chief Steffen is married to his wife Lisa for over 42 years and has four adult children, and two grandchildren. In his spare time, he is an avid fly fisherman, outdoors enthusiast, and enjoys RV camping at state parks, cooking and being with his family.

    SHOW NOTES

    4:20 …A system of tracking of time and other, key performance metrics to provide proof (that they were getting what they paid for) and transparency.

    6:18 How the position of Chief was filled….

    10:24 Every officer has to have some sort of self-actualization.

    11:48 The Goldilocks Story

    13:30 That’s the way we have always done it…

    18:08 Collaboration across departments (and municipalities) e.g., MS4 example

    20:13 Challenges when forming a new department.

    22:40 Recruitment and selection of officers

    29:00 Attention to diversity

    31:51 Emphasis on first-line supervision

    37:13 Technology is not used for “gotcha”

    41:38 Structure in our organizational charter is providing proofs to our municipalities that we deliver, the services that they pay for.

    46:26 Addressing difficult employee issues & wellness

    49:22 Lessons from Black Lives Matter movement

    56:32 Response time as a metric (why it is not a particularly good one)

    1:01:00police departments aren't an island. They're Part of the municipal structure…

    1:04:53 A bad organization can go on forever. Good organizations need a lot of work … (Ron Smeal)


    #31 - Technology, ego and a culture of safety with Chief Roland Camacho and Jeffrey Stonehill May 18, 2023
    Show notes

    Although technology may seem like a strange way to begin a conversation about community safety, I begin here today because it keeps coming up in my conversations and I think listeners will be interested to learn the intersections of technology with community trust, transparency and accountability.

    Jeffrey Stonehill is only the 3rd manager in the history of Chambersburg Borough. Pennsylvania. This fact speaks to a history and culture that is serious about good governance.

    I have been in conversation with Chief Ron Camacho about community safety for a few years and admire the way he has shaped policing culture at the Borough.

    Both Jeffrey and Chief Camacho are unique leaders in the way they define the desired future by the choices they make every day.

    BIOS AND LINKS

    Jeffrey StonehillLinkedIn

    JeffreyStonehill – ICMA member spotlight

    Chief Roland Camacho LinkedIn

    CamachoConsulting

    Borough of Chambersburg,Pennsylvania

    SHOW NOTES

    4:10 Technology has changed policing.

    15:09 Officers use body worn film to provide constructive criticism, training and ideas.

    17:17 I come from A police culture that was secretive. How transparency evolved to become embedded in the culture.

    22:04 The role of social media

    23:45 When Chief Camacho arrived and had to change things

    28:16 No crime is too small

    31:20 Jeffrey: “I don’t want to run the police department.”

    34:20 Ego is what really hurts us at that executive level.

    37:18 If you two were a dream team, on the road, what would you share with others about your story? If you were to mentor others?

    49:00 Happy cops make good cops.

    50:56 There is a certain level of consent that the public gives you to pay those taxes to get this kind of output. So it’s a circle…

    54:03 Why I talk about ego so much.

    59:00 It is the toughest time to be a police officer right now.

    59:40 Self reflection and empathy; advocacy for mental health.

    1:07 Now there there's pre-counseling Camacho and post counseling Camacho.

    1:09 We fund their education, it is a commitment by them to become better officers…national statistics on education of police officers….


    #30 - Professor Kincaid and Nicole Beckett on the Meyner Center for Local Governments and how federalism shapes government today May 12, 2023
    Show notes

    Professor John Kincaid is a world renowned scholar on American federalism with many distinguished honors and is Director of the Meyner Center for State and Local Governments at Lafayette College in Easton Pennsylvania. As Associate Director of Public Service, and former Borough Manager, Nicole Beckett provides outreach and works directly with local governments.

    BIOS:

    Nicole Becketthas 21 years of experience in municipal management in northeast Pennsylvania, including 12 years as the Borough Manager in Lehighton, where she managed a full-service municipality with a total budget of $20 million. She has a Masters of Public Administration degree and a Bachelors of Arts degree from Kutztown University. She has extensive experience in finance and budgeting, labor contract negotiation, zoning and code enforcement, police, public works, economic development and public power. She is a member of the International City and County Managers Association and the Association for Pennsylvania Municipal Managers.

    John Kincaid is the Robert B. and Helen S. Meyner Professor of Government and Public Service and Director of the Meyner Center for the Study of State and Local Government at Lafayette College, Easton, Pennsylvania. He is an elected fellow of the National Academy of Public Administration and recipient of the Distinguished Scholar Award from the Section on Federalism and Intergovernmental Relations of the American Political Science Association, Distinguished Scholar Award from the Section on Intergovernmental Administration and Management of the American Society of Public Administration, and Distinguished Scholar Award from RC28: Comparative Federalism and Multilevel Governance of the International Political Science Association. He served as Senior Editor of the Global Dialogue on Federalism, a joint project of the Forum of Federations and International Association of Centers for Federal Studies (2001-2015); Editor of Publius: The Journal of Federalism (1981-2006); and Executive Director of the U.S. Advisory Commission on Intergovernmental Relations, Washington, D.C. (1988-1994). He is the author of various works on federalism and intergovernmental relations, editor of A Research Agenda for Federalism Studies (Elgar 2019) and Federalism (Sage 4 vols, 2011) and co-editor of Teaching Federalism: Multi-Dimensional Approaches (Elgar 2022), Courts in Federal Countries: Federalists or Unitarists? (Toronto 2017), Intergovernmental Relations in Federal Systems: Comparative Structures and Dynamics (Oxford 2015), Political Parties and Civil Society in Federal Countries (Oxford 2015), Routledge Handbook of Regionalism and Federalism (2013), Constitutional Origins, Structure, and Change in Federal Countries (McGill-Queen’s 2005), and The Covenant Connection: From Federal Theology to Modern Federalism (2000).

    Resource for more information about Federalism: https://federalism.org/](https://federalism.org/)

    SHOW NOTES:

    3:54 The Meyner Center opened in 1994 when I came to Lafayette from Washington, DC as the first director of the center…

    8:56 We typically meet weekly and it, it's great to be able to share what goes on out in the world of local government and bring that back.

    10:00 Some of the highlights…were being in Moscow in 1991 during the transition from Mikhail Gorbachev to Boris Yeltsin….

    12:20 Help us understand why federalism is important to understand today.

    17:19 What are the constraints or rights are that are inherent in our system from the perspective of local government?

    18:07 Virtually all public policy today is intergovernmental….

    20:07 The founders are very concerned also that the federal government be rooted in the people, but it's indirectly rooted in the people…

    23:42 Nationalization of state and local politics.

    25:02 One of the things the Meyner Center is working and moving toward is trying to promote more education, particularly for elected officials in local governments as to what exactly are the functions of local governments and how they should carry out their responsibilities.

    25:51 And over the last. Five, six years, you're, we're really starting to see it in the field, which adds a whole new complexity to the profession because you already have a stressful job.

    34:10 local governments and state governments need to make strategic decisions now as how best to invest this money for the long term in terms of appropriate infrastructure, improvements in education and so on.

    35:40 And political science research is starting the show now that people have a higher level of trust in their local government if it has better online presence and services, and it's easy to access.

    38:40 Privatization. Do local governments have the authority to decide what they do or don’t provide?

    44:16 Regionalization - a way of benefiting economies of scale and um, more efficiency in public service provision.


    #29 - Dr. Mandie Cantlin on building public trust in local government May 05, 2023
    Show notes

    How often do we talk about the role of communication in building trust with the public, without talking about what we mean?

    My guest today, Dr. Mandie Cantlin, is manager in East Bradford Township in Chester County. She recently completed her doctorate in public administration and today we drill down on the topic of her dissertation, public trust in local government. While practitioners are in the flow everyday, feeling the heat of communication, academics are studying the impact on public trust. What we learn from one another can shape the way we see our work and the questions we form about the future of public administration.

    This is the third episode in our series on building relationships between academia, local government and non-profits to create partnerships that help communities thrive.

    Guest Bio

    Mandie Cantlin is the Township Manager of East Bradford Township in Chester County Pennsylvania where she has worked for nearly 20 years. Before her tenure at East Bradford, she worked for Edgmont Township in Delaware County for 5 years. Mandie holds a BA in political science, as well as master’s and doctoral degrees in public administration from West Chester University. Her dissertation research work focused on the topic of building and maintaining public trust in local government.

    SHOW NOTES:

    [4:32] Why the pursuit of a Doctorate?

    [8:10] Why the two worlds of academia and practitioners are so different.

    [11:04] Local government has different metrics than business.

    [14:15] Important to look at the larger context to recognize patterns.

    [15:33] People don’t come to public meetings.

    [16:45] Action research requires empathy.

    [23:50] Why study the role of communication in building trust in local government?

    [25:33] Bringing people into the process makes things messy, running government like a business runs the unintended risk of distancing people.

    [29:35] Conflict and the way it is addressed has a relationship to trust.

    [35:54] Personal integrity is a trait, not a skill.

    [39:53] Tricky situations when elected officials lack ethical boundaries.

    [43:33] Has your understanding of the role of manager changed since work on our dissertation?

    [46:07] Research on trust helps us understand how significant a role it plays in what we do everyday.

    [50:00] A conversation about transparency and what it means in real time.

    [53:04] Academics and practitioners have so much to learn from one another.

    [55:48] The ideal invitation.


    #28 - Relationships across sectors with Sandra Zadell and Dr. Adam Kuczynski Apr 28, 2023
    Show notes

    This is the second episode in a series about relationships that can lead to partnerships between academia, local governments and the communities they serve.

    Sandra Zadell is manager of Upper Gwynedd Township in Montgomery County Pennsylvania and Dr. Adam Kuczynski is Chair of the MPA program at Villanova University.

    In this episode we workshop ideas. We talk about what holds us back and what propels us forward in our relationships.

    LINKS TO BIOS:

    Sandra Zadell

    Dr. Adam Kuczynski

    SHOW NOTES:

    3:0 Sandra’s background

    5:50 Adam’s background

    12:23 Everything in management is relationships

    - Examples of how Sandra has partnered with academia

    15:36 Adam talks about importance of common focus on public service

    - Manager’s can participate on Boards or committees in academia

    - Academics can build relationships by connecting managers to resources or expertise

    17:41 Get to know one another before the need for collaboration arises

    21:11 Adam loves the problem solving nature of local government

    22:56 Sandra loves to see engagement at the local level and values our democracy

    24:30 If you were a team helping other municipalities who were interested in more public engagement….

    - A third party might be able to amplify or explain or tamp down expectation or ramp up positivity

    - We are the bridge between constituent and government

    34:40 When neutrality is called for on the part of the manager and lack of civility

    37:28 There is not a Republican or Democratic way to pick up garbage

    39:54 Quantitative vs qualitative data for community surveys

    47:30 What might be helpful to understand when approaching the academic world vs local government world

    51:04 The ideal invitation – how to make it and what not to do.


    #27 - Drs. John Diamond, Sarah L Young and Thomas Bryer on Building relationships with local governments and nonprofits Apr 18, 2023
    Show notes

    How would you describe the relationship between academia and practitioners, in the field of public administration and non-profits?

    My guests today take a deep dive into this conversation. Dr. John Diamond, Dr. Sarah L. Young and Dr. Thomas Bryer are actively engaged with this question. We begin and end with the idea that relationships between these sectors hold great potential. We explore examples. We talk about what holds us back from making these relationships. But most importantly, we talk about how these relationships come about.

    The show notes provide some good stopping points along the way if you wish to dip into this conversation. They also provide links to some of the references provided in the episode.

    So, do we want these relationships, and if so, why? What are we willing to invest in terms of time, social capital and energy to realize them? This conversation is a beginning point to explore how we bridge the divide in our worlds to create better, stronger communities.

    GUEST BIOS

    John Diamond, Professor Emeritus, Edge Hill University, Lancashire, England.

    Thomas Bryer, Professor, School of Public Administration, Central Florida University

    Thomas Bryer is professor in the School of Public Administration and director of community-engaged scholarship at the University of Central Florida. He is also professor in the Faculty of Social Sciences, Arts, and Humanities at Kaunas University of Technology in Lithuania and visiting professor in the Institute for Social Responsibility at Edge Hill University in the United Kingdom. He served as a Fulbright scholar in Lithuania from 2015-2017 and a Fulbright specialist in Russia in 2018.

    He is the author or editor of 8 books, with three more under contract. Among these is: Higher Education Beyond Job Creation: Universities, Citizenship and Community. (2014) and Promoting Civic Health through University-Community Partnerships: Global Contexts and Experiences (2021).

    He is co-editor of a book series for Palgrave Macmillan: "Rethinking University-Community Policy Connections." Prior to his career in academia, he worked for a nonprofit government consulting organization, the Council for Excellence in Government. Bryer can regularly be found teaching workshops and webinars for the International City County Management Association on various topics, including combating disinformation, creating a social media policy and plan, and building relationships with local universities. He can be contacted at thomas.bryer@ucf.edu

    Mentioned in podcast episode: Tom Bryer, The Effective Local Government Manager author of Chapter 6, " Achieving Effective Community Leadership in the Future."

    Sarah L. Young, Associate Professor & Director of Research for KSU CARES

    Dr. Sarah L. Young is an Associate Professor in the School of Government & International Affairs at Kennesaw State University. She also serves as co-Director of the Master of Public Administration Program and the Director of Research for KSU CARES, a campus support program for students who experienced foster care or homelessness. Dr. Young’s research uses systems-based approaches to study the intersection of nonprofit and public management, academic and social equity, and public crises.

    Dr. Young earned her Ph.D. from Florida State University’s Askew School of Public Administration and Policy and her M.B.A. in nonprofit management from the University of Tampa Sykes College of Business. Dr. Young is on the editorial boards of the academic journals Teaching Public Administration and Journal of Public Affairs Education. Her research is published in Public Administration, Nonprofit Management & Leadership, American Review of Public Administration, Journal of Public Affairs Education, and other leading academic journals. Dr. Young has accrued almost $2.0 million in funded grants and routinely serves as a subject matter expert in national and international news outlets like Nonprofit Quarterly, Medium.com, and the London School of Economics’ Policy and Politics column, among others.

    Dr. Young has won multiple awards for her leadership and scholarship. In 2022, she and her co-authors won the American Society of Public Administration’s 2022 nonprofit scholarship award. Additionally, her recent article, “Erased: Why faculty sexual misconduct is prevalent and how we could prevent it” went viral on social media, catalyzing a movement that united 15 of the leading academic journals, along with numerous associations and institutions, to address faculty sexual misconduct. For this work, Dr. Young won the university’s leadership award in 2021 and the Network of Schools of Public Policy, Affairs, and Administration – Journal of Public Affairs Education outstanding article of the year award in 2022.

    To learn more about Dr. Sarah Young, please visit www.NonprofitPhD.com or @Nonprofit_PhD on Twitter.

    SHOW NOTES

    Definition of critical friend

    The Institute for Local Government

    5:20 Why relationship building? How are the parameters shaped? Can we create equal partnerships?

    11:25 The relationally intelligent manager is the manager who is aware of the diverse array of stakeholders within their orbit.

    11:48 There's a known gap in the relationship between local governments and local universities.

    14:15 There's no major footprint in terms of what it's supposed to look like for a university to work with a community.

    15:12 Communities need to dictate what communities need.

    17:05 Conferences are not particularly interested in the world outside our discipline…it's important I think to think about our conference as a way of genuinely meeting people.

    21:16 A few conferences are better at blending academics and practitioners, e.g., SXSW EDUand AERA

    24:19 We have to be, comfortable breaking out of whatever shell we might have within ourselves to to engage sometimes awkward conversations.

    27:55 We have partnered with the City of Orlando, with Orange County, with some nonprofit organizations, faith organizations to help deploy these air quality monitors throughout the, region..

    32:36 We brought a group of students to live down on White Oak Pasture's Farm for the summers…And it turned out that there was a water infrastructure issue with the local government ... the water infrastructure for the county was literally tapped out..

    34:35 How do we maintain ourselves…be open to random randomness…not to prejudge, predetermine what the relationship might look like and being open to what comes out of the gut …

    37:40 Barriers to relationship can be quite significant

    41:21 Why do academics hold back? It's about the extent to which the culture ..is supportive ..and how academics balance the workload between teaching, scholarship research and, what we're talking about.

    43:26 How this issue is viewed in different parts of the world…

    46:31 What is the felt or actual discretion researchers and professors have to engage with community?

    49:13 The Walking School Bus example .. relationships don’t start with bureaucracies.

    53:29 We created essentially a portal that allowed nonprofits to, to interact and put in requests with the university.

    56:28 We're, given very strict guidelines on what is necessary to make tenure. And that's the, golden goose in academia…

    57:30 What we need to do is, present ourselves as fellow members of a shared geographic community.

    1:01 So … what this looks like is a combination and an integration of experiential knowledge and expert knowledge stripping away the artificial walls that separate us..

    1:07 Informal vs formal process … the experience of the community can be quite different for some members.

    1:08 Building trust and relationships; actions of the local government may be in conflict with some members of community. How can we help?

    1:10 Small “p” political conversations. The importance of neutrality.

    1:19 What does your ideal invitation look like?


    #26 - Eric Norenberg on scaling local government services Mar 31, 2023
    Show notes

    Today Eric Norenberg takes us inside the world of regional government. Eric is the Executive Director of the Centre Region Council of Governments in Pennsylvania.

    Whether or not you have contemplated regional models of governance, this episode will open your mind to an alternative way of delivering local government services.

    We are talking this month about regional partnership and why or when they might make sense. The Centre Region Council of Governments offers a great model as well as lessons in scaling services. However, it is not without challenges. And we will hear about that as well.

    LINKS AND SHOW NOTES

    Centre Region Council of Governments

    Eric Norenberg LinkedIn

    Eric Norenberg has served local governments in five states over his 35+ years in local government. He is the Executive Director of the Centre Region Council of Governments. The Centre Region COG provides a variety of municipal services for six member communities in central Pennsylvania. Previously Eric served as City Manager in Oberlin, OH and in Milford, DE. Eric has a master’s degree in Public Policy from the University of Michigan, is an ICMA credentialed manager. He served on the Ohio City/County Management Association Board and was the Association President in 2013-14. He has served on several ICMA committees, co-chaired the ICMA Task Force on Members in Transition in 2020-21, and is an active Rotarian.

    [00:00:00] The executive committee.

    [00:02:54] Formation of Center Region Council.

    [00:07:29] Committees and meeting schedules.

    [00:13:09] The future of COGs.

    [00:13:10] The COG as an organization.

    [00:17:50] Using consent agenda more.

    [00:19:36] COG's workload and municipal meetings.

    [00:22:10] COG committee process and coordination.

    [00:24:05] Structure of regional partnerships.

    [00:26:39] Municipal silos and COG growth.

    [00:30:58] Maintenance and reinvestment in facilities.

    [00:34:42] The benefits of regional collaboration.

    [00:39:38] The value of partnerships.

    [00:42:13] Collaborative library book delivery.

    [00:44:45] Eric shares Influential people and career path.

    [00:47:59] Influence of parents on career choices.


    #25 - Ralph "Hutch" Hutchison - the art of calm in a sea of change. Mar 24, 2023
    Show notes

    Ralph Hutchison, or as he is known around these parts, “Hutch”, is manager of East Lampeter Township in Lancaster County Pennsylvania. Today we take an inside peek of what it looks like to manage a municipality that is situated in the heart of Lancaster County.

    As Ralph says, “there are two things people don’t like. The way things are and change.”

    He shares with us his philosophy and approach to managing a Township that fully embraces two ends of a spectrum in culture and business.

    I am your host, Nancy Hess and I created PCC Local Time Podcast to start conversations among friends and colleagues in this professional field we call local government.

    East Lampeter Township, Lancaster County, Pennsylvania

    Sign up for our newsletter and learn more about the Pioneering Change Community.

    Show Notes

    3:10 The center of Lancaster County

    5:50 Change, a natural state of affairs

    11:50 Early mentor, Michael O’Keefe

    13:30 Developing manager muscle

    15:10 Concept of urban growth and preserving agricultural land

    17:10 Early days of shopping outlet mall expansion

    22:00 Zoning and the first Walmart in Lancaster

    25:40 Impact on police services

    27:25 Steady articulation of values through changes in landscape

    31:00 Answering the question of “why?”

    34:00 Changes that improve organizational effectiveness

    38:00 Lincoln Highway Streetscape Plan

    44:00 What is on the horizon for transportation projects in Lancaster?

    46:10 Imagining the future and regional interests

    49:35 Working together in the region and the importance of engagement


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