Nucleus of Innovation

Retouren reduceren: een podcast van Manhattan en Wehkamp Feb 21, 2024

Retourreductie, een podcast georganiseerd door mediapartner Warehouse Totaal met de Nederlandse pure player Wehkamp en Manhattan.

Hele Podcast Jun 13, 2023

Deel 4 Jun 13, 2023

Deel 3 Jun 13, 2023

Deel 2 Jun 13, 2023

Deel 1 Jun 13, 2023

What could the Metaverse mean for the future of retail? Dec 05, 2022

It’s still early days to quantify what effect the Metaverse might have on the retail space over the next decade, however, digital spaces are becoming more immersive & the Metaverse is certainly part of this shift. Listen to retail analysts Natalie Berg & Nicole Leinbach as they discuss how the Metaverse might influence the retail industry of the future.

Gen Z Retail and the Future of Stores Apr 05, 2022

The explosive growth of digital commerce and emerging fulfillment methods have affected virtually every store. Now, as Gen Z becomes the dominant force in retail, brands need to put greater focus on a host of areas. From the need for “shopper-tainment” to the importance of sustainability to offering new payment types, retailers need processes and technology that allow them meet shifting expectations.

GUEST: Nicole Leinbach, Founder, Retail Minded

The Happy Index Mar 30, 2022

Retail therapy is a very real thing. Research shows that positive shopping experiences create real enjoyment for consumers. But how can retailers deliver when everyone’s wants and needs are different? In this episode, we dive into what it takes to raise the Happy Index. It starts with efficient ecommerce fulfillment, inventory accuracy and true unified commerce.

Guests: Georgia Leybourne, Senior Director International Marketing, Manhattan Associates and Martine Toussaint, Senior Marketing Manager, Manhattan Associates

Supply Chain in 60 Seconds Dec 30, 2021

Whether it was a grounded super-tanker blocking the Suez Canal, shortages in global workforces, or the spread of new COVID19 variants, the last twelve months have provided plenty to discuss when it comes to the supply chain space.

For this special episode, each of our guests will be given one minute to talk about an industry term in the context of 2021 – points will be awarded for the best, most insightful and creative soundbites!

In this latest episode of the Nucleus of Innovation, we are joined by new Manhattan Associates CMO, Ann Ruckstuhl, head of international marketing, Georgia Leybourne, and European chief of operations, Henri Seroux

Miya Knights & Natalie Berg’s Point-of-Sale Podcast Takeover Oct 28, 2021

As we all know, the retail industry has undergone seismic structural shifts over the past decade and, in particular the past couple of years.

The unprecedented level of change driven by the pandemic (with the almost overnight shift to ecommerce), saw shopping habits upended, retailers recognize the importance of business agility and, of course, an urgency to digitize and remove friction from any kind of physical store experience.

So what does all of this mean for the Point-of-Sale technology? And how can retailers ensure they’re seamlessly serving their customers across the plethora of touchpoints available to them today? These are just some of the topics that we will be exploring in this episode.

Guests:

Miya Knights, author, broadcaster, journalist & retail industry commentator

Natalie Berg, author, broadcaster, journalist & retail industry commentator

Shifting Sands: Navigating the Changing Retail Space Sep 21, 2021

In 2020, worldwide ecommerce sales grew by nearly 28%, while total retail sales declined by 3%. This dichotomy was bound to have an impact on traditional business models, supply chain strategies and consumer psychology. So, let's discuss long-term impacts of now-changed customer expectations will have on the retail industry.

In this episode of the Nucleus of Innovation podcast, we are joined by retail industry stalwart, Miya Knights.

Our host is James Canham-Ash.

The DNA of a Modern TMS Aug 06, 2021

Transportation Management Solutions have evolved significantly over the past three decades in response to advances in technology, the changing needs of shippers & shifting consumer behavior. And, while Charles Darwin wrote about the survival of the fittest in the context of his evolutionary theories, today it’s true to say that the most adaptable TMS are those that are most likely to survive and thrive today.

In this episode of the Nucleus of Innovation, guest speaker, Adrian Gonzalez, President, Adelante Research and host of the Talking Logistics vlog, joins TMS industry veteran and VP at Manhattan Associates, Rob Schaefer, to discuss the DNA of a modern transportation management system. Our host is James Canham-Ash.

Managing change effectively in your supply chain Jul 16, 2021

With many organizations being forced to accelerate ecommerce & digitalization strategies, or to spin up altogether new offerings such as curbside pickup, micro fulfillment centers and new point of sale offerings, it’s easy to gloss over the backroom processes and skills needed to make these types of upgrades actually function properly.

In this episode of the Nucleus of Innovation, join Nicole Paladino, Director, Education Services & Change Management at Manhattan Associates, & Rachel Kitchens, Senior Change Management Consultant at Manhattan Associates as we discuss the critical role change management plays behind the scenes when it comes to rolling out a new supply chain solutions.

GUESTS: Nicole Paladino, Director, Education Services & Change Management at Manhattan Associates, & Rachel Kitchens, Senior Change Management Consultant at Manhattan Associates

Supply Chain Unification May 25, 2021

Explore the benefits of unified transportation and distribution. Industry expert Brian Kinsella details how unifying all processes on a single platform increases visibility, resiliency and efficiency. Listen to the podcast episode now.

2021 Center Stage: Transportation Management Apr 08, 2021

After a year of unprecedented challenges, one thing is clear – the ability to pivot has the difference between staying in the black or shutting up shop over the last 12 months, and technology has clearly played an important role in weathering the challenges of 2020.

But what are the key technologies that have kept the trucks running, warehouses stocked and shelves full?

In the latest episode of our Nucleus of Innovation podcast, we’re joined by Ron Lazo, enterprise transformation expert, and Gregg Lanyard, transportation strategy leader, to discuss transportation management solutions in the context of supply chains, and to celebrate some major successes from the last twelve months. Our host is James Canham-Ash.

2020 Year In Review Dec 21, 2020

As the end of 2020 rapidly approaches, we thought that given the extraordinary start to the new decade, we’d take this opportunity to look at and discuss many of the amazing and ingenious ways individuals, brands, and the Manhattan Associates team have responded to the pandemic.

Our guests are Henri Seroux, SVP EMEA, and Raghav Sibal, Managing Director ANZ, with host James Canham-Ash.

Are You Ready for ‘Future Systems’? (Part 2) Nov 20, 2020

In part one of this look at future systems, we discussed the concepts and power of highly composable and scalable cloud-native solutions and why they are enabling much needed agility for organizations who need to adapt quickly to an ever-changing market.

We learned about the core tenets of these systems –– faster access to innovation, elasticity, resiliency, scalability and extensibility. If you haven’t yet listened to part one, we encourage you to go back and do so!

For part two of the discussion, we’re focusing less on the theoretical benefits of cloud-native design, and more on the practical implementations on real-world transactional systems like order management and warehouse management.

We’ve invited back Krishna Venkatasamy, a product platform leader here at Manhattan Associates who lives and breathes this stuff every day. Our host is Chris Shaw.

The Future of Warehousing Oct 29, 2020

Warehouses and distribution centers have evolved from dark, dusty storage facilities to incredibly important and dynamic components in today’s modern supply chains.

Once used primarily for retail replenishment, today’s leading warehouses and DCs are hives of activity, servicing wholesalers, retail and direct-to-consumer fulfillment simultaneously.

Brimming with automation, robotics, artificial intelligence and machine learning technology, the modern warehouse is almost unrecognizable from its predecessors of decades past.

With technology and consumer trends shifting so swiftly however, warehouses and distribution centers are continually having to evolve and prepare for what’s next.

In this latest episode of the Nucleus of Innovation podcast, we invite Clint Reiser, director, supply chain research at ARC Advisory Group, to discuss just what the future of warehousing might look like, with host, Chris Shaw.

What's in Your Basket: Looking at the Grocery Industry in 2021 Oct 22, 2020

As the pandemic struck and paralyzed the world, online grocery shopping, contactless curbside pickup and home delivery moved from niche status to mainstream overnight. Grocery growers, suppliers and retailers, like all industries, had to adapt - and they are still adapting today.

But we now have a bit of time behind us, and some strong patterns are emerging, indicating that the long-term outlook for grocery may have shifted permanently during the last six months. In this episode, experts share the forward-thinking approaches grocers are taking as they make the jump to focusing on exceptional user experiences, across both digital and physical properties.

Joining us are Jacky Marolleau, grocery industry specialist and sales director at Manhattan Associates, and Steve Banker, VP of supply chain research at ARC Advisory Group. Our host is Chris Shaw.

Transportation Acceleration Oct 20, 2020

Transportation is the connective tissue of the supply chain. To say it has been stressed over the past five months is an understatement.

But there’s one topic around transportation management that never seems to go away –– visibility. It seems we’ve been chasing improved visibility for more than a decade. But is it more important now than ever, or is there just more focus and urgency around the topic today?

In this episode of the Nucleus of Innovation podcast, we bring in industry experts to share their perspectives and insight.

Our guests are Gregg Lanyard, transportation product leader, Manhattan Associates and Nimesh Patel, VP, global business development, FourKites.

Are you ready for ‘future systems’? Sep 21, 2020

Over the past decade, there has been a significant shift toward the cloud for business operational systems. But not all clouds are created the same, and new terms like microservices, cloud-native, Docker and kubernetes may have you confused. In this episode, experts discuss what exactly you should consider when planning the next step in cloud operations for your organization.

“Microservices and Cloud Native Design are Changing the Way We Think About Software”

Guest: Krishna Venkatasamy, product platform leader at Manhattan Associates

Host: Chris Shaw

The Acceleration of Communications and Engagement in Retail Aug 17, 2020

The effects of the global pandemic on the ways in which retailers are engaging their customers is not restricted to curbside pickup. Customer service and engagement have been turned upside down as well and unified communication is at the center of it all.

In this episode, experts discuss:

The hidden ramifications of contactless commerce.
What happens when the ability to engage your customers is taken away or at least significantly impacted, overnight.
Why shifting communications with customers needs to be as dynamic as shifting the methods of delivery for customers.

Automation And Robotics In Today's Logistics Market Aug 11, 2020

In this episode, experts from Australia's largest specialized warehousing and order fulfillment provider, eStore Logistics, discuss:

The state of automation and robotics in the ANZ logistics market
Impact of robotics on human labor
Ecommerce acceleration
Consumer trends in ANZ

Guests: eStore Logistics Founder & Managing Director, Leigh Williams, and General Manager, James Ellis.

Man & Machine Jun 08, 2020

Over the last few years, robotics within the warehouse has been an accelerating trend. It was fueled by tight labor markets and the proliferation of robots and co-bots that offered a possible answer to the relentless acceleration of speed and volume we’ve been experiencing in modern commerce. Fast forward to today, and the labor situation has certainly become more volatile, but the need for advanced automation alongside the human workforce in the DC may be more important than ever.

GUESTS: Karen Leavitt, CMO at Locus Robotics and Adam Kline, senior director, Warehouse Product Management at Manhattan Associates

Proximity Safety in the Warehouse May 07, 2020

We discuss the long-term effects in the warehouse for labor, as it relates to proximity restrictions that COVID-19 has created.

How can organizations navigate the nuance of a return to normal in a way that will ensure a safe environment during, and after the current coronavirus pandemic?
What technology adaptions in development that will help ensure the health of the labor force?

Life Under Lockdown in ANZ May 05, 2020

Businesses models are transforming in Australia and New Zealand in response to COVID-19. Join us for a look at life under lockdown, and learn how retailers and supply chains are creatively adapting to meet current needs and provide flexibility for the future.

Featuring Raghav Sibal, Managing Director for Australia and New Zealand at Manhattan Associates

Host: James Canham-Ash, Manhattan Associates’ EMEA Communications and Public Relations Manager

Life & Business In Japan During COVID-19 Pandemic Apr 30, 2020

What impact is COVID-19 having in Japan? Our expert guest shares insights into:

· How consumer behaviors and lifestyles have been affected

· Ways key industries are adapting

· Opportunities for supply chains to become stronger

Featuring Naohide Takatani, Managing Director for Japan and Korea at Manhattan Associates. Host: James Canham-Ash, Manhattan Associates’ EMEA Communications and Public Relations Manager.

Virtualization of Services and Implementations Apr 20, 2020

The same COVID-19 restrictions that are keeping you quarantined at home are keeping your project teams and resources away as well. What are the best practices and lessons learned when it comes to delivering a technical project on time during a global pandemic?

Managing DC Labor During a Pandemic Apr 16, 2020

So, your labor in the DC just got even tougher to manage? How can we keep the supply chain moving while keeping our employees comforted and engaged?

In this episode, host Chris Shaw, brings on Steve Banker, VP of Supply Chain Management at ARC Advisory Group Peter Schnorbach, Senior Labor and Engagement Product Leader at Manhattan Associates.

What Does It Take to Keep the Trucks Rolling? Apr 15, 2020

Expert guests discuss the impact of the global pandemic on transportation networks.

Feat: Gregg Lanyard, Transportation Product Director at Manhattan Associates, and Adrian Gonzalez Lead Analyst and Founder of Adelante SCM.

Can Store Fulfillment Keep Retail Moving? Apr 14, 2020

Non-essential retail storefronts are closed we are seeing DCs being shuttered too. Can store-based fulfillment help keep retail moving during the pandemic?

GUESTS: Jeff Ball, Senior Retail Leader, and Amy Tennent, Order Management and Store Fulfillment Solutions Leader, Manhattan Associates.

AI Predictions Of Future Pandemic-Level Demand Apr 14, 2020

We discuss whether AI can help organizations react faster and more accurately to disruptions like the coronavirus pandemic.

GUESTS: Jeff Beadle, Senior Data Science Team Leader, and Scott Fenwick, Inventory Product Director, Manhattan Associates.

Quarantine Life and the Future of Retail Apr 13, 2020

In this episode, we discuss the critical need for omnichannel capabilities today and how life at home may transform retail in the future.

So, Where Is All The Toilet Paper? Apr 10, 2020

Let’s talk about how the demand shock caused by COVID-19 outbreak highlighted shortcomings when it comes to inventory management.

Scott Fenwick, our Inventory Product Leader, gives an insider view of Manhattan’s Inventory Optimization Advisory Council, where hundreds of individuals across dozens of customer organizations regularly convene to discuss challenges and share tips. Hear about he wildly varied affects — and responses — to the demand shock caused by COVID-19 on pharmaceutical, wholesalers, grocers, food service distributors, and more.

Consumer Buying Behavior Apr 09, 2020

From bulk buying to digital customer engagement, this podcast episode explores the lessons learned by retailers during the current crisis and how they can them help plan for the next disruption. Guest: Retail Solutions Leader at Manhattan Associates

Try Before You Buy? Apr 09, 2020

COVID-19 has caused a seismic shift in consumer shopping behavior. Everyone is living digitally, our kids are learning remotely and most of us are working online. For retailers, that means they’ve lost their primary form of customer engagement overnight.

In this episode, host Chris Shaw, brings on Jeff Ball, Retail Solutions Leader at Manhattan Associates, to explore customer engagement in the COVID-19 era:

What can be done right now to try and engage with their customers and continue to provide desired items and services?
Can the abrupt the shift to living ‘digitally’ for the world’s populace during social distancing actually help retailers in the long run?
What might retail look like 8-10 months from now?

Gamification In The Modern Warehouse Apr 09, 2020

Gamification. What is it? Why is it a hot topic in supply chain circles? And how can using psychological and motivational tactics from video games engage and retain workers, and deliver serious benefits to your distribution center? Listen now to find out.

In this episode, host Chris Shaw, brings on Dr. Karl Kapp, faculty member and the Assistant Director at Bloomsburg University’s Institute for Interactive Technologies, along with Peter Schnorbach, Labor Management Leader at Manhattan Associates.

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