NCSEA On Location

A Look Back in History - The First Episode Revisited Oct 30, 2024

Today's episode was recorded on location in Washington DC in February of 2018 at the NCSEA Policy Forum. Joe Mamlin and Lori Rumage-Cain host, and bring back to share that very first On Location program — a conversation with Alisha Griffin (independent Human Services consultant, and former Directors of the child support program in California and New Jersey); and Robert Doar (who was a Morgridge Fellow in Poverty Studies at the American Enterprise Institute; and is the former Commissioner of New York City’s Human Resources Administration and the former child support Director for the State of New York). Listen up as we take a look back in history — the first episode revisited.

The Afterlives of Incarcerated Fathers: The Unique Challenges of a Justice Involved Population Oct 23, 2024

Today’s episode comes to you from New York, New York; and Crozet, Virginia. Join Mariellen Keely (Virginia Child Support) as she has an intriguing and engaging conversation with Dr. Lynne Haney,Professor of Sociology at New York University, and Director of the Prison Education Program Research Labs at NYU. She is the author of the award-winning books Offending Women and Inventing the Needy, as well as Prisons of Debt: The Afterlives of Incarcerated Fathers. Her esearch has been supported by the National Science Foundation, the National Institute of Justice, the Russell Sage Foundation, and the Fulbright New Century Scholars Program. Listen today, and learn about Dr. Haney’s education and career paths, as well as the effects of incarceration, prison education, and re-entry with fathers involved in the child support system.

Learn more about her multilevel, multimethod project which culminated in her book Prisons of Debt The Afterlives of Incarcerated Fathers

Child Support and Reentry (ojp.gov)

Books| My Site (lynne-haney.com)

Sovereign Citizen Ideology, Themes and Actions: What’s Important to Know Oct 16, 2024

Sovereign Citizen Ideology – do you want to learn more? If so, listen to this week’s informative conversation hosted by Emily Jernigan of the California Department of Child Support Services and Pat O’Donnell of YoungWilliams. Their guests include Christina Eigel, Project Manager, El Paso County, Colorado, Young Williams, Nick Palos, Support Magistrate, Kings County Family Court in New York and Jeffrey Schroer, Chief Attorney, Kern County, CA, Department of Child Support Services. They share their knowledge and experience ensuring all child support program participants are treated fairly and equitably under the laws and regulations which govern the child support program. It is a discussion you will not want to miss!

Safe Access for Victims' Economic Security Grant Projects: Supporting Domestic Violence Survivors Oct 09, 2024

On this week’s On Location episode, Mariellen Keely of Virginia Child Support and Brandi Gallebo of Franklin County Child Support Enforcement Agency (Ohio) host a conversation with Valerie L from the Minnesota Department of Children, Youth, and Families and Jonathan A. from Franklin County Child Support Enforcement Agency (Ohio). This is the latest installment of updates on the Safe Access for Victims’ Economic Security (SAVES) Grant Projects. Listen as Valerie and Jonathan describe their projects, how they define success and the latest books they are reading.

From Engagement to Holistic Change: Building Community and a Program that Services Families Oct 02, 2024

Today’s episode comes to you from Ohio, Michigan, Texas, and Alaska. Join Tim Lightner (eWorld Enterprise Solutions, based in Anchorage, Alaska) and Lisa Westfall (Franklin County Child Support Enforcement Agency in Columbus, Ohio). They are pleased to be joined by two of NCSEA’s Presidents: Erin Frisch (NCSEA’s recent former President, and IV-D Director for the Michigan Office of Child Support), and Charles Smith (NCSEA’s newest President, and Vice President of Business Development at GreenCourt Legal Technologies). Listen as each talk about being thoughtful stewards of NCSEA, their own contributions, and reflections on where they are heading. From building community to holistic change, listen in for an engaging conversation.

Meet Erica Thornton: The NCSEA 2024 Innovation & Collaboration Awardee Sep 25, 2024

This week, NCSEA on Location features a discussion with Erica Thornton, Policy and Paternity Unit Manager, Division of Child Support Services, Georgia Department of Human Services. Hosted by Pat O’Donnell of YoungWilliams in Illinois and Brandi Gallebo, Frankin County Child Support Enforcement Services in Ohio, the conversation focuses on the collaboration between the Georgia Division of Child Support Services and the State Office of Vital Records to establish paternity at the time of birth. Listen as Erica describes how the program operates and the benefits each of the program’s stakeholders have realized.

Meet the NCSEA 2024 Howard G. Baldwin and New Leader Scholarship Awardees Sep 18, 2024

On this week’s On Location episode, Pat O’Donnell of YoungWilliams (Illinois) and Brandi Gallebo of Franklin County Child Support Enforcement Agency (Ohio) host a conversation with Kristen Mindus and Taryn Aguon from the Placer County Department of Child Support Services located in the greater Sacramento, California area. Join the discussion about these NCSEA 2024 Howard G. Baldwin and New Leader Scholarship Awardees. Listen as Kristen and Taryn describe their career journeys, their goals, priorities and most importantly, their favorite foods. As a bonus, you will also hear a couple of person-on-the-street interviews, recorded at the 2024 NCSEA Leadership Symposium in Detroit, Michigan.

NCSEA's 2024 Program Awareness Awardee – Betina Gonzales McCracken and the New Mexico Child Support Program Sep 11, 2024

Today's episode comes to you from New Mexico, Illinois, and Ohio. Please join us as Betina Gonzales McCracken, Child Support Services Division Director for the State of New Mexico, the NCSEA 2024 Program Awareness awardee, discusses her initiative to use public service announcements to educate and promote the child support program to current and future program participants. Pat O’Donnell of YoungWilliams (Illinois) and Brandi Gallebo of Frankin County Child Support Enforcement Services (Ohio) host this lively and interesting conversation. Please continue to listen as the three public service announcements Betina and her team created illustrate why this program awareness campaign has been so effective.

Modernization Planning and the Art of the Possible Sep 04, 2024

Today's episode comes to you on location from Idaho, Massachusetts, Georgia and Indiana. Join Patti Garofalo (Child Support Practice Director with NTT Data) as she hosts a conversation about modernization planning and the art of the possible. Her guests today include Sarah Hurst (Assistant Deputy Commissioner for Georgia Child Support Services), Michele Cristello (Deputy Commissioner of the Child Support Services Division within the Massachusetts Department of Revenue), and Dawn McNeal (Business Consulting Senior Manager, NTT Data). Listen as they talk about the modernization journey, inclusion for the process, feasibility studies and readiness activities. They also discuss the importance of training and preparation, allocation of staff, data management and more. Don't miss out on the favorite quotes they offer for the system modernization endeavor.

Chipping Away at TANF Cost Recovery: Addressing Inequities in the Child Support Program Aug 28, 2024

This week’s episode comes to you from San Diego, California and Anchorage, Alaska. On today’s program Tim Lightner (eWorld Enterprise Solutions, Inc.) is pleased to welcome Diana Azevedo-McCaffrey, Policy Analyst at the Center on Budget and Policy Priorities, and on their Housing and Income Security team. Diana shares about the work that the Center conducts, and how they came to work on child support policy. Recently Diana co-authored an article with former OCSS Commissioner, Vicki Turetsky titled “Understanding TANF Cost Recovery in the Child Support Program.” Today’s conversation centers on this topic and provides us with an argument and consensus that it’s time for cost recovery to go away.

Understanding TANF Cost Recovery in the Child Support Program | Center on Budget and Policy Priorities (cbpp.org)

Diana Azevedo-McCaffrey | Center on Budget and Policy Priorities (cbpp.org)

A second, follow-up paper was published 10/8/24: Directing Child Support Payments to Families, Not Government, Would Help Families Afford Basic Needs and Thrive | Center on Budget and Policy Priorities (cbpp.org)

Creating Healthy Organizational Culture Aug 21, 2024

Coming to you from various locations in California, and from Ohio, join Emily Jernigan (California Department of Child Support Services) and Brandi Gallebo (Franklin County, Ohio Child Support Enforcement Agency) as they host today’s program. They welcome Matt Klutz (CEO, founder of Therapon Redding) and Laura Van Buskirk (IV-D Director of Placer County Child Support). Together they have a conversation about organizational leadership and the part leaders play in creating healthy organizations. They share about who they are, and where their journeys have led them. They talk about what is organizational culture, why is it important, and how it really affects the retention of an organization of an agency. They also discuss how leaders set the tone and drive the culture in an organization, and the difference between organizational leadership and traditional management. Gain some practical tips as they provide what child support leaders can do to enhance or even learn leadership skills that they are talking about.

https://www.theraponredding.com/

Breaking Barriers, Building Equity: Creating a Child Support Program for All Families Aug 14, 2024

Coming to you from Michigan, Minnesota and Virginia, Mariellen Keely (Virginia Child Support) hosts Dr. Shaneen Moore (Deputy Assistant Commissioner and Director of the Child Support Division within the Children and Family Services (CFS) administration of the Minnesota Department of Human Services) and Erin Frisch (current NCSEA President, and Title IV-D Director of the Michigan Department of Health and Human Services). They have a conversation about their workshop from the 2024 ERICSA Training Conference and Expo. They share Minnesota’s Section 1115 grant from OCSS, to examine child support policies and services to assess disproportional access to child support services, determine if orders reflect a true ability to pay, and to improve child support services to families.

OCSS Commissioners’ Perspectives and Reflections of NCSEA Over the Years Aug 07, 2024

Today’s episode comes to you on location from various places in California, New York, Tennessee, Washington DC, and Anchorage, Alaska. On today’s show, Veronica Riley and Tim Lightner lead a conversation off past and current commissioners from the Federal Office of Child Support Services. They share their perspectives and their reflections of NCSEA over the years. Our guests include Dr. Sherri Heller, Margot Bean, Vicki Turetsky, Scott Lekan, and Tanguler Gray. Truly a unique experience to have all these people in one place!

Celebrating 50 Years: The Impact of the National Child Support Engagement Association (Part 2) Jul 31, 2024

On Location returns to celebrate 50 years of the National Child Support Engagement Association and comes to you from across North America: New York, Pennsylvania, Illinois, Michigan, Wisconsin, Arizona, California, and British Columbia, Canada. On today’s show, Pat O’Donnell and Veronica Riley continue their conversation with Margot Bean, Scott Cade, Erin Frisch, Steven Golightly, Alisha Griffin, Hannah Roots, Lisa Skenandore, and Diane Potts. They talk about how NCSEA has impacted child support policy and reflect on NCSEA’s influence on the front-line staff level. Their guests share what excites them about the future of NCSEA. Stick around until the end and listen to a pop quiz with their guests on current events or the price of goods in 1974!

Celebrating 50 Years: The Impact of the National Child Support Engagement Association (Part 1) Jul 24, 2024

On Location continues to celebrate the 50 years of the National Child Support Engagement Association and comes to you from across North America: New York, Pennsylvania, Michigan, Wisconsin, Arizona, California, and British Columbia, Canada. On today’s show, Pat O’Donnell and Veronica Riley lead a conversation with Margot Bean, Scott Cade, Erin Frisch, Steven Golightly, Alisha Griffin, Hannah Roots, Lisa Skenandore, and Diane Potts. They talk about NCSEA’s impact on them personally, including on their own child support careers. They also talk about the impact on the greater child support community, including internationally. Stay tuned for next week, as the conversation continues with Part 2 about the influence that NCSEA has had over its fifty years in existence.

The History of the National Child Support Engagement Association (Part 2) Jul 17, 2024

Today’s episode returns to you from Anchorage, Alaska and Brooklyn, New York along with voices from around the country. On today’s show, Nick Palos and Tim Lightner lead the rest of a conversation with a group of NCSEA past Presidents, Executive Directors, and other NCSEA leaders including Vernon Drew, Colleen Eubanks, Ann Marie Ruskin, Chris Wood, Lori Bengston, Jim Fleming, Charles Smith, and Joe Mamlin. The group continues their discussion about the history of NCSEA. They talk about other tumultuous times, including the COVID19 pandemic, and how NCSEA responded. Their discussion covers notable achievements, program offerings, how we got to the current name for NCSEA, and legislative proposals. Listen also to perspectives on how we evolved over the years, and where we are headed, to be the voice of the child support community. Don’t forget to listen next week, when the 50th anniversary podcast series returns, to talk about the impact of the National Child Support Engagement Association.

The History of the National Child Support Engagement Association (Part 1) Jul 10, 2024

Today’s episode comes to you from Anchorage, Alaska and Brooklyn, New York along with voices from around the country. On today’s show, Tim Lightner and Nick Palos lead a conversation with a group of NCSEA past Presidents , Executive Directors, and other NCSEA leaders including Vernon Drew, Colleen Eubanks, Ann Marie Ruskin, Chris Wood, Lori Bengston, Jim Fleming, Charles Smith, and Joe Mamlin. The group talks a bit about the history of the organization as well as that of the child support program itself, from the beginning through to 2017. We talk about how we came out of our reorganization, our critical role in interstate, and the international child support program itself.

Implementing Former Assistance Arrears Pass-Through in California Jul 03, 2024

Today’s program comes to you from Virginia and California. Join Emily Jernigan (Regional Administrator for the California Department of Child Support Services) and Mariellen Keely (Grants and Initiatives Consultant Senior, Virginia Child Support) as they host today’s episode. They welcome David Kilgore (Director), Justin Freitas (Deputy Director), Catherine Manzano (Chief Information Officer) and Sidney Burt (Strategic Communication Manager) – all with the California Department of Child Support Services. Get to know them: their history and what got them started in the child support program. They talk today about California’s former assistance arrears pass-through in their state: what it is, the recent change, why the shift, and who it impacts. They also discuss policy perspectives, messaging campaigns, and how it was implemented – including some advice for other states.

Domestic Violence and Child Support Systems Functionality for Survivor Safety Jun 26, 2024

Tim Lightner (co-chair of this year’s NCSEA Communication’s Committee, and coming to you from Anchorage, Alaska) and Mariellen Keely (Virginia Child Support, and from Crozet, Virginia) welcome a conversation about domestic violence, and what functionality a child support system should include as many states are going through system modernization. They welcome their guests, Jonell Sullivan (Management Consultant with Public Knowledge) as she makes her On Location debut, along with Michael Hayes (Federal Office of Child Support Services) as he returns to the On Location studio. The discussion centers around what is needed, and important to protect domestic violence survivors, and what can help and what can harm within a child support program’s system. They offer up suggestions that are worth taking note. Listen also as Jonell and Michael share their history in the program, and how they ended up in child support.

A Call to Action: Understanding the National Medical Support Notice with Child Support Agencies and Employers Jun 19, 2024

Today’s podcast is hosted by Pat O’Donnell (of YoungWilliams and coming to you from Illinois). She is joined by Matt Brega (Assistant Director and Supervising Attorney, Contra Costa County Department of Child Support Services), Lori Cruz (Director, Contra Costa County Department of Child Support Services), Corri Flores (Director –Government Affairs Wage Garnishments Compliance & Shared Services at ADP), and Robyn Large (of the Federal Office of Child Support Services; based in South Carolina). They have an engaging conversation focusing on the National Medical Support Notice (NMSN): the benefits, frustrations, challenges and obstacles. Listen as they touch on the history and processes, and why awareness and education is the key for understanding to assist the families in the child support program with the medical support they deserve.

Catching Up: A Personal and Professional Conversation with Barbara Lacina Jun 12, 2024

Today’s program comes to you from Crozet, Virginia and Kansas City, Missouri, where Mariellen Keely (VA Child Support) welcomes back to the podcast, a familiar and esteemed guest, Barbara Lacina (Regional Administrator for Region 7 of the Administration for Children and Families). Mariellen hosts an engaging conversation, as Barbara catches us up on her new role, after serving 32 years as a child support professional. Listen as Barbara describes her journey and roles, and how she got started in the child support program. Get to know more about the Administration for Children and Families (ACF), what is under their umbrella, and what locations Region 7 covers. Find out what book is on Barbara’s nightstand table that she has recently finished reading, which you can add to your list.

A Conversation About Michigan’s Navigator Program to Guide Parents May 29, 2024

This week’s episode of On Location comes to you from Michigan and Virginia. Join Mariellen Keely (Grants & Initiatives Consultant Senior, Division of Child Support, Virginia Department of Social Services) as she hosts today's program. Mariellen welcomes April Williams (Navigation Program Manager of the Michigan Department of Health and Human Services/Child Support pilot program – Navigation Program Services) and Julie Vandenboom (Michigan Office of Child Support, Program Re-engineering Specialist, who talk about their article in the January issue of the Federal Office of Child Support Services’ (OCSS) Child Support Report. Hear about how they each got involved in the child support program and roles they have held. Learn what they are doing now with the new Michigan Navigator Program, and what it entails.

Leading with Heart and Soul: A 2024 NCSEA Leadership Symposium Preview May 22, 2024

This week’s episode of On Location is coming to you from across the country: Louisiana, Michigan, California, and Alaska. Join co-hosts Tim Lightner (co-chair of this year’s NCSEA Communications Committee, and coming to you from Anchorage, Alaska) and Emily Jernigan (Regional Administrator, Southern Region for the California Department of Child Support Services). Together they host Konitra Jack (Director, Louisiana Child Support Enforcement Services in Baton Rouge, Louisiana) and Sharon Pizzuti (Vice President, Courtland Consulting in East Lansing, Michigan). They have a conversation about an amazing event coming up in August: the 2024 NCSEA Leadership Symposium in Detroit, Michigan. Learn about the “heart and soul” of this year’s symposium, what’s in store, and how to get registered. Find out about a community service project for attendees, and a celebration of NCSEA’s 50th birthday. Discover what to see and do in the host city, and where to find some of the best and unique places to eat. https://www.ncsealeadershipsymposium.org/

A Meaningful Conversation with NCSEA’s Emerging Issues and Leading Practices Subcommittee May 15, 2024

Today’s program comes to you from Michigan, Iowa, California, and Alaska. Tim Lightner (co-chair of this year’s NCSEA Communications Committee -- and coming to you from Anchorage, Alaska) and DeAnna Rice (Administrative Assistant to Director David Kilgore of the California Department of Child Support Services) team up to co-host today’s podcast. They welcome two new guests, Kelly Micka (Director, with Alvarez & Marsal), and Paul Gehm (of the Michigan State Courts). Join them as they talk about NCSEA Policy and Government Relations’ subcommittee, Emerging Issues and Leading Practices, and learn about the benefits that the NCSEA membership has from this committee. Get to know Kelly and Paul as they talk about their involvement with the child support program, how they got started, where their journey has taken them, and their own contributions to NCSEA.

NCSEA Membership Has Its Privileges May 08, 2024

“Membership has its privileges” is an advertising slogan made famous by American Express. The implication, of course, was that rewards and other things were available only through membership. So, if you wanted to get in on the rewards, you had to be a “member.” Today’s episode is co-hosted by DeAnna Rice (Administrative Assistant II, Office of the Director, CA Department of Child Support Services) and Tim Lightner (co-chair of this year’s NCSEA Communications Committee and coming to you from Anchorage, Alaska). They welcome a conversation with Linda Rhyne McKinley (Management Consultant with Public Knowledge) and Corri Flores (Director-Government Affairs Wage Garnishment Compliance & Shared Services with ADP). They talk about what services are available to NCSEA members, including resources, publications, web talks, job boards, and more. Learn also about member discounts to NCSEA conferences. This week’s program comes to you from North Carolina, Wisconsin, California, and Alaska, and also features Chris Wood (NCSEA Executive Director), as he talks to Trina Schuyler (of the Oneida Nation, Wisconsin), and also Kathie Bohacek (Assistant Director, San Joaquin County DCSS) as they talk about their 2024 Policy Forum experience.

Leading Where You Are: Helping Child Support Professionals Continue Their Professional and Personal Development May 01, 2024

Today’s podcast comes to you from California and Ohio. Join Emily Jernigan (Regional Administrator, Southern Region for the California Department of Child Support Services) and Brandi Gallebo (Manager with the Franklin County, Ohio Child Support Enforcement Agency) as they co-host today. They welcome Laura Van Buskirk (Director, Placer County, California Department of Child Support Services) and Kim Newsom Bridges (Sr. Director, Child Support Solutions, Conduent; based in Ohio). Laura and Kim talk about their journeys and their career paths. They have a conversation about leadership, why it’s important to lead, and how to develop your leadership skills. Listen as they share their leadership philosophies and perspectives.

Talking About Mental Health with Tara Rolstad Apr 24, 2024

On today's episode Vernoica Riley (Veronica Riley Training & Consulting; California) talks to Tara Rolstad (Lake Oswego, Oregon) about mental health and self-care in the workplace. Tara is a mental health expert, professional speaker, author, and trained advocate with nearly 15 years of experience who helps organizations break open powerful conversations about mental health. In addition to her speaking engagements, Tara is a consultant and program partner with NAMI (National Alliance on Mental Illness) and is also the founder and director of "Shattering Stigma with Stories: Understanding Mental Health." She is the author of the book "OMG That's Me 3: Bipolar Disorder, Depression, Anxiety, PTSD and HUMOR."

https://info.tararolstad.com/NCSEA

tara@tararolstad.com

TaraRolstad.com

Learn more about Tara here- https://tararolstad.com/

Eliminating Barriers and Making Work More Human: Connecting with Renee Smith Apr 17, 2024

This week’s edition of On Location comes to you from Washington and California. Today, Veronica Riley (Veronica Riley Training & Consulting; California) has a conversation with Renee Smith (Founder and CEO of A Human Workplace; Washington). Get to know Renee and learn about her unwavering advocacy for love in the workplace. Listen as they discuss what led Renee to this work, and how to make work more human.

Renée Smith, MSOD (she/her) is the founder and CEO of A Human Workplace, where she makes the business case for love as a speaker, researcher, and writer, and she leads a team of 30 affiliates in the US and the UK who guide clients in how to operationalize love in practice. She is also the co-founder of the Center for a Loving Workplace, a membership organization that supports change-makers to put love at the center of work through social support, training, demonstration projects, research, and advocacy. Renée served in the Governor’s Office as Director of Workplace Transformation for the State of Washington and led award-winning culture change work.

Smith has spoken to hundreds of audiences in ten countries for organizations in IT, Healthcare, Education, Government, Military, Manufacturing, Construction and Engineering, Law, Social Services, and more. She hosts the podcast "To Work: With Love" on the Gut+Science leadership podcast, is a prolific blogger and author. She is proud of their cultural work with many organizations and especially the relationship-building work between district leaders and union leaders that averted strikes in two different school districts.

She earned a Master of Science in Organization Development from Pepperdine University and a Lean Six Sigma Black Belt from the University of Washington. She loves living in Tacoma with her husband, Jim, and when she isn’t traveling to foreign cities, she enjoys sculling on the Puget Sound, drawing with oil pastels, concocting craft cocktails for friends, and hosting "Grandma Camp".

Links:

Explore A Human Workplace
Learn about the Center for a Loving Workplace.

Receive the AHW weekly email with insights, news, and encouragement
Listen to the To Work: With Love podcast series

Follow on Linked In: A Human Workplace, Center for a Loving Workplace, and Renee Smith

Learn from the Invitation to Thrive Series: Free Thrive Assessment

Blog Series:

Renée Smith, MSOD

Founder and CEO of A Human Workplace | Schedule a time to talk with me.

Book me for the keynote talk your team or group needs to hear: www.ReneeSmithSpeaks.com | Download my Speaker Kit | Watch my Speaker Reel

she/her pronouns | learn about pronouns

www.MakeWorkMoreHuman.com

renee@makeworkmorehuman.com | 253-225-1001

More love. Less fear. It's time!

Mastering Our Dialogue: Constructively Navigating Sometimes Difficult Conversations Apr 10, 2024

How can you constructively navigate sometimes difficult conversations? Coming to you from Illinois and California, join Emily Jernigan of California Department of Child Support Services and Pat O’Donnell of YoungWilliams as they discuss the importance of Crucial Conversations with Jasper Jacobs, Training Facilitator from the California Department of Child Support Services – Training and Development Unit. As we continue our personal and professional development journeys, the tools and techniques described will help us “Master Our Dialogue”. Listen to learn more …

A Lesson in Mindfulness and Leadership with Lee Papa Apr 03, 2024

In today's landscape, there's plenty of obstacles and stress that leaders and staff are facing, and it may be more important than ever to explore the benefits of mindfulness and well-being. In today’s episode, Mariellen Keely (State of Virginia Child Support; Charlottesville, VA) and Veronica Riley (Veronica Riley Training & Consulting; Lodi, California) interview Lee Papa (Lee Papa, LLC; Las Vegas, Nevada). Lee is an internationally acclaimed speaker, trainer, coach, and author celebrated for her expertise in mindfulness and well-being. You can learn more about Lee Papa at https://leepapa.com/.

Additional Lee Papa resources:

Books:

A Year of Mindfulness for Beginners: Daily Mantras, Meditations, and Prompts (A Year of Daily Reflections) https://amzn.to/4c8PYWw
Romance Novel Audiobook: A Holiday Romance Book 1: Santa Baby by JS Peck, Narrated by Lee Papa: Audible: https://amzn.to/3wLcKni or new to Audible Join here: https://www.audible.com/pd/B0CSGTCXF1/?source_code=AUDFPWS0223189MWU-BK-ACX0-382629&ref=acx_bty_BK_ACX0_382629_pd_us

Journey with Guided Meditation feat. Jamie HosmerProduct Page: https://sowl.co/s/bwfwUM

Storybook Meditation Series CD (3 Meditation Journeys) feat. Louis ColaianniaProduct Page: https://sowl.co/s/Qqp88

Body Wellness!

Support Your Overall Health & Well-being with this SuperFood Product LIVEDEN ONE and Feed kids with every bag sold! Product Page: https://leepapa.liveden.com/

EVENT: YouTube Premiere for book launch, 10th Anniversary 2nd edition Temple of All Knowing: An Exploration of Life, Death, and Spiritual Wisdom through a Near Death Experience. https://www.youtube.com/watch?v=I3FsnJofyTc

General Links: https://leepapa.com/ FREE Download The Roadmap to Living Mindfully and Join List. Access to Conference Support with Mindfulness Lounge and Coaching Details.

Improving Collaboration on International Child Support Cases Mar 27, 2024

Today’s program comes to you from Chicago, Illinois; Heidelberg, Germany; Victoria, British Columbia, Canada; and Rancho Cordova, CA. Join Pat O’Donnell (YoungWilliams) as she hosts Thomas Meysen (SOCLES International Centre for Socio-Legal Studies), Hannah Roots (Hannah Roots Law) and Kristen Erickson Donadee (Chief Deputy Director, CA Child Department of Child Support Services). They have a robust discussion of international child support, including payments, OCSS forms system for Convention cases, obstacles, issues and how to succeed. They also engage in talking about lessons learned, and where to find resources.

The Future of Systems with Child Support Mar 20, 2024

Today’s episode comes to you from Washington DC and Alaska, where Tim Lightner (from Anchorage, Alaska) hosts Raghavan Varadachari from the Federal Office of Child Support Services (better known as OCSS). He is joining us to have a conversation about the future of child support systems – a topic of interest to many in the child support community -- and give a little more understanding, including a perspective from the Federal Office. Listen to the conversation as they talk about where the child support systems started, where it has progressed, and where it is likely headed.

NCSEA-YOU! – Get Yourself Ready to Apply for NCSEA-U and Level Up Mar 13, 2024

Today’s episode comes to you on location from Georgia, Ohio and Colorado. Lisa Westfall (Enforcement Supervisor with Franklin County, Ohio Child Support Enforcement Agency) welcomes Maureen Leif (President of Grays Peak Strategies in Colorado), and John Hurst (Marietta, Georgia). They have a conversation about the upcoming NCSEA-U offering, how it can help you understand the child support program a little deeper, increase your networking experience and build your confidence. They also talk about the application process, what the committee looks for in choosing applicants, and how you can help your application to stand out. Learn who should apply, and when to apply!

Now That I Know Better, I Do Better: Becoming an Ally Instead of an Adversary Mar 06, 2024

Today’s program comes to you from Franklin County, Coumbus, Ohio. Join Brandi Gallebo of Franklin County Child Support Enforcement Agency, as she hosts a conversation with Susan Brown (Director of Franklin County CSEA). Learn about Susan’s history and background in the child support program spanning over the past twenty-seven years. Listen as she shares her thoughts with the NCSEA community in transitioning from “enforcement” to “engagement.” Brandi and Susan talk about the grants that Franklin County has received along with resources, to analyze and dig deeper into the impact that policies and practices have on their residents. Get to know Susan, as she also shares her hobbies and interests outside of the child support office.

Taking a More Holistic and Equitable Approach to Working with Families: A Conversation with Judge Ashleigh Parker Feb 28, 2024

Today’s On Location episode comes to you from Swansboro, North Carolina, and Raleigh, North Carolina. Get ready to join Tammy Pearson (the Director of Operations for YoungWilliams’ North Carolina offices) as she welcomes and hosts Judge Ashleigh Parker (District Court Judge for Wake County, North Carolina). Listen and get to know Judge Parker, as they talk about her biggest inspiration, and making an impact by focusing on children. Judge Parker shares about parental involvement with children, both financially and physically, to create a better world for them. She talks about what she might like to see better or different in the child support program, and how the program could be more equitable. She also reminds child support professionals that these families are individuals, and that every situation is different. You can check out Judge Parker’s website to learn more about her: https://judgeashleigh.com/

A Continued Focus on the National Child Support Noncustodial Parent Employment Demonstration Program Grants Feb 14, 2024

This week's edition of On Location comes to you from Virginia and Tennessee. This is the second episode discussing the National Child Support Noncustodial Parent Employment Demonstration Program Grants (CSPED) and the now current Next Generation Grant Forecast. Join Mariellen Keely (Virginia Child Support) as she hosts David Teasdale (Program Manager, Special Projects, Federal Reporting, and Outreach Tennessee Child Support). They chat about challenges and successes and the importance of meeting families where they are in our service delivery. They also talk about how they got started in child support, and what continues to keep them there.

Behavioral Economics and Attracting Customers to the IV-D Program Feb 07, 2024

This week's episode of On Location comes to you from Virginia and North Carolina. Join Mariellen Keely (Virginia Child Support) as she hosts Taylor Ashe (Policy Program Consultant, Virginia Child Support) to discuss his January NCSEA CSQ Article: “Behavioral Economics and Attracting Customers to the IV-D Program.” Taylor explains how, with the help of his colleagues on the NCSEA Research Sub-Committee, they wrote this article based on Richard Thaler's book Nudge and the concepts included there. Some of the topics they chatted about were default options, being nice and how it all relates to the way we interact with our customers. Taylor provides some tools for centering our services on the needs of the families we serve.

Child Support & APHSA Collaboration -- The Times They Are A-Changin’ (Bob Dylan) Jan 31, 2024

Oftentimes child support is left out of the conversation with other social safety net programs and we miss out on opportunities to collaborate to better serve our customers. Well, as Bob Dylan sang, The Times They Are A-Changin’. There is a now a robust collaboration between many child support professionals and the American Public Human Services Association (APHSA). In this episode, we host a panel discussion outlining progress that has been made and where we need to go in the future. On Location comes to you today from New Mexico, Wyoming and California. Listen as Veronica Riley (Veronica Riley Training & Consulting, LLC) hosts Jeremy Toulouse (Change & Innovation Agency); Katie Zelenka (Kings County Child Support); Kristie Gordy (Wyoming Department of Family Services); and Khristian Monterroso) American Public Human Services Association (APHSA)). Don’t miss your chance to hear all about it.

A Focus on the National Child Support Noncustodial Parent Employment Demonstration Program Grants Jan 24, 2024

This week's episode of On Location comes from Virginia, and two famous football cities: Canton, Ohio and Green Bay, Wisconsin. Our guests discuss the National Child Support Noncustodial Parent Employment Demonstration Program Grants (CSPED) and the upcoming Next Generation Grant Forecast. Join Mariellen Keely (Virginia Child Support) as she hosts Ann Durkin (Deputy Director, Stark County, OH Child Support) and Marie Lasecki (Director, Brown County and Oconto County Child Support, Wisconsin). These project directors share challenges and successes and the importance of celebrating along the way. They also talk about how they got started in child support, and what captured their interest.

https://grants.gov/search-results-detail/351632

Treating the Condition of Poverty with Dr. Marcella Wilson Jan 10, 2024

On this episode of On Location, host Veronica Riley (Veronica Riley Training & Consulting) talks with Dr. Marcella Wilson. Dr. Wilson is an expert on poverty and the possibilities that exist to eradicate it. She is the founder of the organization Transition to Success, which designed and implemented an evidenced based system of care for understanding and treating the condition of poverty. She is the author of the book "Diagnosis Poverty". Her work has been showcased by the CBS Evening News, The New York Times, and recognized by the Clinton Global Initiative. Don't miss this enlightening and important discussion.

NCSEA On Location’s Top 10 Episodes for 2023 Jan 03, 2024

Today we come to you from too many locations to count (well, actually 15 different locations across the U.S.)! On our program today, we are celebrating NCSEA’s premier podcast -- On Location. Listen and hear the top ten listened to On Location episodes for 2023. See how many you have heard, and which ones you might want to catch up with. And for those that have heard all the top ten, we thank you for diligently listening, and get ready for a fresh program episode next week!

2023 NCSEA Board of Directors' Favorite Holiday Memories Dec 27, 2023

Welcome to a special edition of NCSEA On Location--coming to you from across the U.S. Today, many of our NCSEA Board visit to share their favorite holiday memories, as well as their hope for the child support program. Settle in, and listen all the way through to hear them all.

The Road to Policy Forum 2024 Dec 13, 2023

Join host Mariellen Keely (VA Division of Child Support) as she has a conversation with NCSEA Policy Forum co-chairs, Laura Galindo (Senior Consultant, CSG Government Solutions in New Mexico) and Trish Skophammer (IV-D Director of the Ramsey County Child Support program, St. Paul, Minnesota). Both shared their hopes and insights about the upcoming 2024 NCSEA Policy Forum. If you are on the fence about registering, this podcast might just change your mind!

Registration link: About | NCSEA Policy Forum

Gig Workers and Daily Pay: An Employer Focused Conversation (Pt. 4) Dec 06, 2023

This episode comes to you from New Jersey, Illinois, California, and Alaska. Today, On Location presents episode four in our series designed to help employers navigate within the child support program and provide required information that is so vital in providing child support funds to families. We also aim to assist child support professionals with increasing their understanding of sometimes confusing concepts. Our focus in this discussion is gig workers, and daily pay. Joining us to help navigate this challenging subject are Corri Flores, Director –Government Affairs Wage Garnishments Compliance & Shared Services at ADP and Alice Jacobsohn, Director of Government Relations for PayrollOrg. Pat O’Donnell of YoungWilliams and Tim Lightner of CGI Technologies and Solutions co-host this week’s conversation.

Lump Sum Wage Withholding and Reporting: An Employer Focused Conversation (Pt. 3) Nov 29, 2023

Today we are coming to you from South Carolina/Washington DC, Illinois, California, and Alaska. On Location is pleased to present episode three in our series designed to help employers engage with the child support program and provide required information that is so vital in providing child support funds to families. Our focus in this discussion is lump sum wage withholding and reporting. Joining us to help navigate this sometimes-complex topic are Corri Flores, Director –Government Affairs Wage Garnishments Compliance & Shared Services at ADP and Robyn Large of the Federal Office of Child Support Services. Tim Lightner of CGI Technologies and Solutions and Pat O’Donnell of YoungWilliams co-host this week’s conversation.

Independent Contractors: An Employer Focused Conversation (Pt. 2) Nov 22, 2023

This episode of On Location comes to you from South Carolina/Washington DC, Illinois, California, and Alaska. Join co-hosts Pat O’Donnell (YoungWilliams) and Tim Lightner (CGI Technologies and Solutions, Inc.) as they introduce the second in a series focused on engaging with employers as they contribute to the child support program’s success. Their guests today are Corri Flores (Director–Government Affairs Wage Garnishments, Compliance & Shared Services for ADP) and Robyn Large (Child Support Program Specialist, with the Federal Office of Child Support Enforcement’s Division of Federal Systems). On today’s podcast, listen as they help us to understand a little more about employers’ roles, and “who’s job, is it?” when it comes to independent contractors. Hear them talk about what is mandated by federal and state laws regarding new hire reporting, income withholding orders, and National Medical Support Notices. They also discuss what to do with a verification of employment when received for an independent contractor, how to report and remit payments and even some “best practices.”

Sparking the Spark: A Conversation on NCSEA’s Legislative Proposals Nov 15, 2023

Today’s episode comes to you from Ohio, Colorado, and Alaska. Tim Lightner (in Anchorage, Alaska with CGI Technologies, and Solutions Inc.) welcomes two guests that are known throughout the child support program, and who are here to join in a conversation about the legislative proposals that NCSEA has initiated. Amy Roehrenbeck, co-chair of NCSEA’s Policy and Government Relations Committee; and Bob Williams, committee member and architect of the legislative proposals speak about how this came about. They talk about key components: retaining collections, recoupment, enforcement, performance measures, funding for noncustodial parent services and parenting time orders. Listen as they talk about when the time may be right to bring these proposals forward, and what we can expect.

News From the Hill: Updates with Tom Joseph of Paragon Government Relations Nov 08, 2023

Coming to you on location from Washington D.C., California, and Alaska. Join Emily Jernigan (California Department of Child Support Services) and Tim Lightner (CGI Technologies and Solutions, Inc.) as they welcome back Tom Joseph (Paragon Government Relations) to the podcast. Listen as Tom gives current updates on what is occurring on The Hill, from a new Speaker of the House, to bills and legislation, including administrative and legislative movement on the IRS and FTI issue and the current extension to 2024. Tom provides information and context for what is happening in our Federal government and tells what might be expected.

Charting a Course for Economic Mobility (Episode 2) Nov 01, 2023

Today’s program comes to you on location from Blackfeet Nation and Virginia. Mariellen Keely hosts today’s episode and is joined by Jayla Wells (Iiksook'ksooksik Project Manager, Blackfeet Child Support). They discuss the federal demonstration grant Charting A Course for Economic Mobility which involves fifteen states and two tribes. Their conversation centers around Blackfeet Nation's project, the importance of young Blackfeet developing a strong cultural identity, and how those relate to the grant's overarching goals of educating and motivating teens and young adults to postpone parenthood until after they complete their education, start a career, and engage in a committed relationship.

The History of the National Tribal Child Support Program Oct 25, 2023

Today’s episode comes on location from North Carolina, Oklahoma, Wisconsin, and California. Veronica Riley (Veronica Riley Training & Consulting) hosts today’s podcast, and has an engaging conversation with Sandy Cloer (President of the National Tribal Child Support Association; Division Director of the Eastern Band of Cherokee Indians child support program in western North Carolina); Lisa Skenandore (past president of the National Tribal Child Support Association and member of the Honorary Board, Vice President of Business Development at Systems & Methods, Inc. (SMI); and prior with the Oneida Nation in Wisconsin); and Jerry Sweet (First President of the National Tribal Child Support Association; Board member; President and CEO of 1 Family Services in Indian County, LLC; and previously with Chickasaw Nation Child Support Services). Listen as they talk about the creation of the tribal child support program and some of the individuals that were beneficial. Hear them have a conversation about the history of the National Tribal Child Support Association; how it was created, and why there is a need for it. They also discuss that even though it has made a huge impact, there is still so much more to do. Additionally, we are also proud to share that NCSEA On Location has just reached 10,001 All Time Plays thanks to your continued support. Please continue to listen, share, like and follow. If you have a suggestion or would like to be guest on the show, please reach out to us at our contact link: customerservice@ncsea.org.

Fatherhood Programs: Engaging and Empowering Fathers To Be Heard Oct 18, 2023

Today’s program comes to you from North Carolina and is hosted by Tammy Pearson of YoungWilliams. Join Tammy as she has a conversation with James Brannon (Senior Business Consultant with CGI Technologies and Solutions, Inc.) and Kelly Little (Founder and President of the Urban Institute for Strengthening Families). Listen as they share their passion for making fatherhood programs and initiatives successful, and the impacts and importance for involvement in the child support program.

NCSEA’s 2023 Emerging Leader Awardee Oct 11, 2023

Coming to you from Georgia, Illinois, and Ohio, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services, host a conversation with Liz Schriber, the 2023 Emerging Leader Awardee. Liz is the Strategic Performance Planning Manager for the Georgia Department of Human Services (DHS) Division of Child Support Services. Learn how Liz uses data to help inform decision making within the child support team and continuously impacts and improves services to Georgia families.

NCSEA’s 2023 Program Awareness Awardee Oct 04, 2023

On today’s edition hear how Natalie Dillon and her team created and implemented a new three county Regional Child Support Agency to serve families in Colusa, Sutter, and Yolo Counties in Northern California. Their comprehensive outreach and branding efforts and impressive results led to their selection as the NCSEA 2023 Program Awareness Award. Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services bring you an interesting and engaging conversation focused on how to effectively communicate across a large and diverse set of communities. Listen to learn more of their experiences and the positive impact they make with families served by their program.

The NCSEA 2023 Innovative Partnership and Collaboration Awardee Sep 27, 2023

This episode of On Location, is hosted by Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services and features a conversation with the NCSEA 2023 Innovative Partnership and Collaboration Awardee. Yemane Weldu, Ami Gomez and Andee Monexay represent the team of people within the San Diego County Department of Child Support Services who created and implemented the initiative for Justice Involved Parents and Children (JIPC). Listen as they describe their mission, their passion for their work, and the impressive results that they and their program deliver to individuals and to their families.

Building a Culture of Collaboration and Relationships: Getting to know Adam Norman and the Indiana Child Support Bureau Sep 20, 2023

Today’s episode comes to you from Indiana, California, and Alaska. Join co-hosts Tim Lightner (CGI Technologies and Solutions, Inc.) and DeAnna Rice (California Department of Child Support Services) as they welcome Adam Norman (the IV-D Director of the Indiana Child Support Bureau). Get to know Adam as he talks about how he got involved in child support, the structure of Indiana’s state program, and his responsibilities as the Director. He talks about the importance of collaboration as well as relationships within the program. Listen as Adam discusses his views and experiences with project management, policy work, and even what catches his interest during his “off the clock” time.

Celebrating Child Support Awareness Month Sep 13, 2023

This episode of On Location is a celebration of Child Support Awareness month and is hosted by Pat O’Donnell of YoungWilliams. Tammy Pearson of YoungWilliams interviewed participants during the 2023 NC Child Support Conference to gain their perspectives on the importance of child support to families and on their unique contributions to the program. Join us in celebrating the community of professionals throughout the country whose work positively impacts children and families.

The Passing of the Gavel (Part 2) Sep 06, 2023

Today’s episode comes to you from Michigan, North Dakota, and Alaska. Tim Lightner (CGI) hosts current NCSEA President Erin Frisch (IV-D Director of the Michigan Child Support Program) and Immediate Past-President, Jim Fleming (Director of the Child Support Section of the North Dakota Department of Health and Human Services). The conversation resumes as they talk about their challenges, successes, and passions, both during the past NCSEA year, and for the new year ahead. They talk about NCSEA’s name change; the Leadership Symposium in Anaheim; Diversity, Equity, and Inclusion; and so much more. So much in fact, that we’ve presented this podcast in two parts to capture it all! You don’t want to miss today’s completion, and if you haven’t heard Part 1, please take the time to listen to it as well.

The Passing of the Gavel (Part 1) Aug 30, 2023

Today’s episode comes to you from Michigan, North Dakota, and Alaska. Tim Lightner (CGI) hosts current NCSEA President Jim Fleming (Director of the Child Support Section of the North Dakota Department of Health and Human Services) with President-Elect, and incoming President Erin Frisch (IV-D Director of the Michigan Child Support Program). The conversation centers around Jim and Erin’s leadership roles, how they started with the child support program, their involvement with NCSEA, and how they prepared for the role of president. Listen as they talk about their challenges, successes, and passions, both during the NCSEA year now ending, and for the new year ahead. They talk about NCSEA’s name change; the Leadership Symposium in Anaheim; Diversity, Equity, and Inclusion; and so much more. So much in fact, that we will present this podcast in two parts to capture it all! You will want to hear not only today’s edition; don't miss next week’s program as well.

2023 NCSEA Leadership Symposium Person-On-the-Street Interviews Aug 23, 2023

Coming to you On Location from the Anaheim Marriott Hotel in Anaheim, California (next door to Disneyland!). Our On Location podcast reporters scour the halls, workshop, and plenary rooms to talk to NCSEA Leadership Symposium attendees and get their take on the conference. Brandi Gallebo (Franklin County Child Support), Pat O’Donnell (YoungWilliams) and Tim Lightner (CGI) approach conference guests for on-the-street mini-interviews. They talk about if this is their first Leadership Symposium, or if they have attended in the past; favorite sessions; favorite foods; what they have gotten to do for fun since arriving in Anaheim – and more! They also give their perspective and insight on the NCSEA Diversity, Equity, and Inclusion (DEI) Statement (https://www.ncsea.org/dei-statement/). They share what action steps they would like to see NCSEA take to demonstrate its commitment to DEI; and how embracing diversity, equity and inclusion builds a stronger child support program. Listen up, as you can hear the excitement all around.

NCSEA’s 2023 Outstanding Leader Awardee: Konitra Jack Aug 16, 2023

This episode of On Location features a conversation with Konitra Jack, the IV-D Child Support Enforcement Director for the State of Louisiana Department of Children & Family Services. Konitra is NCSEA’s 2023 Outstanding Leader Awardee. Her career journey as well as her commitments to community and family, as shared with hosts Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services, will motive you to set goals, always remember who we serve and to remember to practice self-care. Listen and be inspired.

Congratulations to the 2023 NCSEA Scholarship Awardees Aug 09, 2023

Each year, NCSEA accepts nominations to recognize individuals who make significant contributions to the child support program. Three individuals are selected to receive scholarships to attend the NCSEA Leadership Symposium. comes to you on location from Ohio, Illinois, California, North Carolina, and Pennsylvania. Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Services bring you a conversation with Monique Jacques, Jennifer Crudo Allan and Rebeka Reigner, the 2023 NCSEA Scholarship Awardees. Monique, Jennifer, and Rebekah each share their motivations and inspirations as they carry out their respective responsibilities. Learn more about their programs and achievements.

Charting a Course for Economic Mobility (Episode 1) Aug 02, 2023

Today’s program comes to you on location from California, Louisiana, and Virginia. Mariellen Keely hosts today’s episode and is joined by Shaun Edwards (Program Planner, Sacramento County, California Child Support Services), and Gabrielle Brown-Morgan (Project Director for the Responsible Parenting Grant with the Louisiana Department of Children and Family Services). They discuss their projects with the Federal Demonstration Grant that involves fifteen states and two Tribes. Their conversation centers around the goal to educate and motivate teens and young adults to postpone parenthood until after they complete their education, start a career, and engage in a committed relationship.

Intergovernmental Hot Topics! Part 2 Jul 19, 2023

This episode comes to you On Location from Saratoga, New York; Crozet, Virginia; and Anchorage, Alaska. Tim Lightner (CGI) and Mariellen Keely (Grants & Initiatives Consultant Senior, VA Child Support) continue the conversation with Rob Velcoff (Intergovernmental Support Services). Rob discusses some more of the “hot topics” in intergovernmental casework, and the challenges they include, such as case closure regulations, interest charges, and income withholding orders (IWO) on unemployment insurance benefits (UIB’s). Check out Rob’s recent article in the January 2023 issue of the NCSEA Child Support CommuniQue (CSQ) –“Intergovernmental Hot Topics Part 2”. You can contact Rob Velcoff at robvelcoff@intergovernmentalsupportservices.com if you have any questions about what he discussed during this podcast.

Web Talking with NCSEA: How to Get Involved Jul 12, 2023

Coming to you on location from Ohio, Minnesota, New Mexico and Alaska, Tim Lightner (CGI Technologies and Solutions, Inc. based in Anchorage, Alaska) is joined by co-host Brandi Gallebo (Manager with the Franklin County Child Support Enforcement agency in Columbus, Ohio). They have a conversation with this year’s NCSEA Web Talk Committee co-chairs, Dr. Trish Skophammer (IV-D Director of the Ramsey County Child Support program, St. Paul, Minnesota) and Laura Galindo (Senior Consultant, CSG Government Solutions in New Mexico). They talk about web talks, one of NCSEA’s membership benefits, and how these make it easy to stay up to date on key industry issues and emerging trends in the child support industry. Hear about the work of the committee, how web talks are planned, and about past and future topics. Learn about how the programs are hosted by Child Support professionals to keep you up to date on the latest legislative activity, management trends, industry best practices and subjects of special interest to child support professionals. Hear about how you can be a part of web talks, not only by engaging with attending and listening; but also, by volunteering to serve on this important committee. Check out NCSEA Web Talks, including the library at https://www.ncsea.org/web-talks-2/, and consider volunteering by completing the Call for Volunteers survey (due by 7/21/23) at https://www.surveymonkey.com/r/R75WGYJ.

A Roundtable Chat with On Location Podcasters Jul 05, 2023

Today’s episode comes to you from Georgia, Illinois, California, Alaska, and Virginia. Mariellen Keely (VA Child Support) hosts some of her NCSEA podcasting peers from the Communication Committee and podcast Subcommittee: Adrienne Reddick (GA Division of Child Support Services), Pat O’Donnell (YoungWilliams), Emily Jernigan (CA Child Support Services), and Tim Lightner (CGI Technologies and Solutions, Inc.). They meet up around the virtual roundtable and talk about their roles in child support, how they got involved in NCSEA On Location, and even some of their favorite things about podcasting. Listen as they encourage NCSEA members to get involved in volunteering on committees for the upcoming year starting September 1st, including this one! Whether it be getting involved in podcasting for NCSEA or any other committee, please fill out the NCSEA Call for Volunteers by July 21, 2023: https://www.surveymonkey.com/r/R75WGYJ

NCSEA Connects: Forums to Further Professional Development Jun 21, 2023

On today’s program, Tim Lightner (CGI Technologies and Solutions, Inc.) in Anchorage, Alaska welcomes NCSEA Connects co-chairs Laura Van Buskirk (Director of Placer County Department of Child Support Services) and Kathie Bohacek (Child Support Program Manager/Outreach Coordinator for the San Joaquin County Department of Child Support Services). They fill us in on what exactly is NCSEA Connects, how it got started, and their own involvement with this NCSEA member benefit. Listen as they discuss the five different affinity groups that comprise NCSEA Connects, how any NCSEA member can tap into this resource (and how to become a member if you aren’t one already). You might even hearL Laura and Kathie share something about themselves that you might not know.

If you’re interested in joining one of the NCSEA Connects affinity groups, please visit the NCSEA website at

https://www.ncsea.org/ncsea-connects/

Parentage 4 Me: Introducing the Creation of the National Parentage Website Jun 14, 2023

This episode comes to you from Susanville, California and Anchorage, Alaska. Tim Lightner (CGI Technologies and Solutions, Inc.) hosts today’s conversation with Brandon Guitierez (California Child Support Services Division). They have a conversation and catch up with Brandon since his last appearance with On Location, and where his leadership journey has led him. Listen as they discuss the creation of the National Parentage website: how it came about, how it was created and where it was “born”. Hear about what went into its design, who was involved, and about the shift from “paternity” terminology to “parentage.” Follow Brandon as he paints a picture and provides an overview of what you will find on the National Parentage website (https://www.parentage4me.org).

Taking a Deeper Dive: A Conversation About the IRS Position on “Unauthorized” Disclosure Jun 07, 2023

Today’s On Location comes to you from Green Bay, Wisconsin: Salem, Oregon; and Anchorage, Alaska. Tim Lightner (CGI) hosts Lisa Skenandore (VP -- Business Development at Systems and Methods, Inc.) and Kate Cooper Richardson (Director of the Oregon Child Support Program and current President of the National Council of Child Support Directors). You recently heard legislative updates from The Hill. Now take a deeper look into the Internal Revenue Service (IRS) and their February 2023 memo on “unauthorized” disclosure and no longer holding findings in abeyance. Lisa and Kate talk about the direct impact on child support vendors, and how it relates to the National Tribal Child Support Enforcement Act as it currently sits in Congress. Hear them as they discuss what is being done to address and assist -- including with NCCSD -- and the potential affects on the families we serve within the child support program.

Bringing Value and Vision: Meet NCSEA’s Executive Director, Christopher Wood May 31, 2023

This episode of On Location comes to you from North Carolina, Michigan, and Alaska. Co-hosts Tim Lightner (CGI in Anchorage, AK), and Erin Frish (IV-D Director of the Michigan Child Support Program; and NCSEA President-Elect) welcome NCSEA’s newest addition, Executive Director Christopher Wood. Listen as they introduce Chris to our membership and have a conversation to learn more about him and his journey to NCSEA. Hear Chris talk about his experiences with associations, what sparked his interest with NCSEA and what made him apply. Hear also about what he brings to the table, his vision and what he is excited to see happen. As you listen to get introduced to Chris, be ready to introduce yourself to him at the 2023 Leadership Symposium in Anaheim, California.

News from The Hill: Updates with Tom Joseph of Paragon Government Relations May 24, 2023

Coming to you from Washington DC and Alaska, Tim Lightner (with CGI in Anchorage, Alaska) hosts a conversation with Tom Joseph (Vice President and Managing Partner for Paragon Government Relations in DC). Learn about Tom and his leadership journey, as well as how he got involved in the child support community and child support issues. Hear what services Tom provides to NCSEA and the importance of this partnership. Listen as Tom talks about legislative updates from Capitol Hill as they relate to child support, including the IRS/FTI notice that came out in February; the Tribal Child Support Enforcement Act (S.534); the House Ways and Means Work and Welfare Subcommittee hearing titled “Welfare is Broken – Restoring Work Requirements to Lift Americans Out of Poverty”; and the Federal debt ceiling and the federal budget.

**Note: This On Location episode was recorded on Wednesday, 5/17/23 and legislation and updates may change as Congress acts.

NCSEA’s Research Committee: Collaboration to Assist Child Support Professionals Everywhere May 17, 2023

Today’s episode comes to you today on location from Georgia, Washington, and Alaska. On today’s show, Tim Lightner (CGI) welcomes Liz Schriber (GA Dept of Human Services, Child Support Division) and Wally McClure (Ravenwings Consulting). Liz and Wally are currently serving as the co-chairs of NCSEA’s Research Committee. They talk about their own career journey and how it led them to where they are today, and how the Research Committee brings together the importance of leadership and good research, in a larger emphasis on collaboration to support the NCSEA community and child support professionals everywhere. They talk about some of the work of the Research Committee, projects from the past and what the future holds for this important work.

Check out NCSEA’s Research Topics page: https://www.ncsea.org/resources-info/research/

Making the Most of Your Meeting May 10, 2023

Today’s show comes to you on location from Missouri and Illinois. Pat O’Donnell (YoungWilliams) welcomes Ellen Rutledge. Ellen is the Director of Professional Development at YoungWilliams, an NCSEA Board member and a co-chair of this year’s NCSEA Leadership Symposium. Today Ellen and Pat discuss the meeting heavy nature of our work and the world we live in. We’ve all seen that joke about how our last meeting could have just as well been an email. We all get frustrated with the content and the need for meetings, but it seems that over the past few years with the advent of much more remote work, meetings and their importance have only increased. Ellen has made it her mission to improve the meetings she leads and today she shares some tips and advice on how we can make the most of this necessary part of our lives.

The 2023 NCSEA Leadership Symposium Conference Preview May 02, 2023

On today's program, Pat O'Donnell (YoungWilliams) in Chicago, Illinois welcomes Leadership Symposium co-chairs Phyllis Nance (Director, Alameda County, CA DCSS) in Oakland, California, and Ellen Rutledge (Director of Professional Development, YoungWilliams) in Jefferson City, Missouri. They share their thoughts and insights on leadership, and talk about the hot topics planned for the plenaries and breakout sessions at the conference this year. And preview some surprises and opportunities for Leadership Symposium attendees.

Leading with Heart: Elevating your Child Support Career with NCSEA U Apr 26, 2023

On Location comes to you today from Georgia, Louisiana, Kansas, California and Alaska. Tim Lightner (CGI) hosts Ashley Dexter (Deloitte Consulting), John Hurst (Assistant Deputy Commissioner for the Georgia Department of Human Services, Division of Child Support Services), Robbie Endris (Conduent) and Laura Van Buskirk (Director, Placer County, California Department of Child Support Services). Join them for a conversation of one of NCSEA’s premier events, NCSEA U: it’s origins, it’s purpose, and its significance. Find out about the 2023 NCSEA-U at the Leadership Symposium – the dates, the curriculum and the instructors. Learn how to apply, and when applications are due. Listen as our guests share about their journey within the child support program and with NCSEA U, and even learn something personal about each!

Check out the NCSEA website for more information: https://www.ncsea.org/ncsea-u/

Increasing Payments, Efficiency and Customer Service in Intergovernmental Cases Apr 19, 2023

Today’s podcast comes to you from Shoreline, Washington; Sacramento, California; and Charlottesville, Virginia. Mariellen Keely (VA Division of Child Support) hosts a discussion about the Section 1115 grants for the Intergovernmental Case Processing Innovation project which was awarded by the Federal Office of Child Support Enforcement (OCSE). She is joined by Alexis Ramirez (California Department of Child Support Services) and Tom Atkinson Washington Division of Child Support). They discuss what drew them into this federal demonstration grant, what were there favorite things about the project, and what their state implemented based on what they learned. They also talk about if they did their own evaluation, or involved a vendor as part of the project. Bonus: hear who is the father of a wonderful three-year old!

The Data Doesn’t Lie: Thoughts and Implications from the National Child Support Market Research Survey Apr 12, 2023

Coming to you on location from Virginia and California, join Emily Jernigan (California Department of Child Support Services) as she hosts Barbara Lacina Director, Virginia Child Support Enforcement) and David Kilgore (Director, California Department of Child Support Services). They have a conversation focused on the National Child Support Market Research Survey that was recently launched. Hear some of the preliminary findings that were discussed at the February 2023 NCSEA Policy Forum in Washington DC, and some thoughts about how to turn the trends around as they explore how the child support program will look in the future. Listen as they discuss barriers to delivering services, shifting from mandated referrals to “selling” the child support product, and what has to change with the program’s current philosophies.

Moving Forward: A Journey Into the Story of the Child Support Program Apr 05, 2023

This episode comes to you on location from Maryland and Alaska. Tim Lightner (CGI) hosts today’s program where we welcome someone directly involved in the shaping of the child support program as it exists today, and who can speak to the history and progression of the program. That person is none other than Vernon Drew. Listen as they have a conversation about how the child support program came about, including some milestones, and how they impacted and influenced the child support program. Vernon addresses topics including mandatory building blocks, automation, program management, tangible benefits to a strong child support community, and the value of partnerships. Hear Vernon also share about how he got his start in child support, and his own journey in the program.

Don’t Be Shy. Apply! For the 2023 NCSEA Awards and Scholarships Mar 29, 2023

Coming to you from Michigan, Kansas, Ohio and Illinois, join co-hosts Pat O’Donnell (YoungWilliams) and Brandi Gallebo (Franklin County, OH Child Support) as they host Erin Frish (Michigan IV-D Director) and Monica Evans-Lombe (NCSEA Interim Executive Director). Hear from Erin and Monica as they share about themselves and their roles with NCSEA, and as they discuss the 2023 NCSEA awards nominations and scholarship applications. Learn what these are, what they include, who can submit and apply. Listen as they also discuss the approaching timelines and deadlines, and what to remember to include with your award nomination or scholarship application. Don’t Be Shy. Apply!

On Location with the Ohio No Kidding Program’s Peer Educators Mar 01, 2023

Coming to you from Ohio, Colorado and Alaska, On Location is hosted today by Tim Lightner (CGI) and Michael Hayes (the Federal Office of Child Support Enforcement). They welcome three peer educators from the Ohio No Kidding program: Jazmin, Kyle and Chevy. They talk about what is the No Kidding program, and the federal demonstration project that it is a part of. Jazmin, Kyle and Chevy talk about key elements of responsible parenting, and what got them interested in the No Kidding program. They also have a conversation about their own experiences as young parents, and what they hope that every teen would learn from their presentations. Hear also, what they want for child support professionals to know about young parents that may need help with establishing paternity and child support.

Rounding Out and Sorting Out: An Employer Focused Conversation (Pt. 1) Feb 22, 2023

This episode of On Location comes to you from Virginia, Illinois, California and Alaska. Join co-hosts Pat O’Donnell (YoungWilliams) and Tim Lightner (CGI Technologies and Solutions, Inc.) as they introduce a first in a series focused on engaging with one of the child support program’s important contributors: employers. Their guests today are Corri Flores (Director–Government Affairs Wage Garnishments, Compliance & Shared Services for ADP) and Sherri Grigsby (Deputy Director of the Division of Federal Systems, with the Federal Office of Child Support Enforcement). They have a conversation to help sort out and understand employers’ roles with the child support program. They discuss the history of the child support program in the United States, who it touches and who it helps. And they round out their discussion with the “how’s” and “why’s” of employer responsibilities for assisting with the child support program. If you are an employer, this discussion is tailored for you! You can also find out more information from the conversation on the OCSE website: https://www.acf.hhs.gov/css/employers.

Enhancing Professional Development with Active Listening Feb 15, 2023

Today’s edition comes to you on location from California and Illinois. Co-hosts Pat O’Donnell (Vice President of Payment Processing for YoungWilliams) and Emily Jernigan (Regional Administrator for the CA Department of Child Support Services) host Mary Lawrence Jones (President and CEO of LTJ Executive Consulting). They bring you another episode in a series focused on honing and enhancing professional development skills. They have a conversation on active listening and the positive impact this skillset can have for child support professionals – for both speakers and listeners.

Robbie Endris Shares Her Stories in the Child Support Program Feb 15, 2023

This week's episode comes to you from Leesville, Louisiana and Charlottesville, Virginia. Mariellen Keely (Virginia Child Support) hosts a conversation with Robbie Endris (Conduent). Listen as they chat about Robbie's career that has spanned 30-plus years, and maybe learn a little bit for ourselves about how to navigate our own child support careers. Hear what got her interested in the child support program, taking opportunities, and the roles that she has held. Listen as Robbie shares her stories.

The 2023 NCSEA Policy Forum Preview Feb 15, 2023

On Location comes to you from New York, Wisconsin, Illinois, and Alaska. Tim Lightner (Alaska Child Support) and Pat O’Donnell (YoungWilliams) co-host today’s episode. They welcome Margo Bean (Deloitte) and Connie Chesnik (Administrator of the Division of Family and Economic Security in the Wisconsin Dept. of Children and Families), co-chairs of the 2023 NCSEA Policy Forum. They have a conversation about being tasked with this opportunity, this year’s conference theme, and the benefits of attending the Policy Forum. They also give some teasers of what to expect this year, who will be attending from The Hill, and what are the “don’t miss” events. For those traveling to D.C., they also give some suggestions of what to see while in the area, and they share some of their favorite restaurants.

Ann Marie Ruskin -- A Career Well Served Feb 01, 2023

On today's show, Tim Lightner is joined by co-hosts Brandi Gallebo, Diane Potts and Jim Fleming. Together they have a conversation with NCSEA's Executive Director, Ann Marie Ruskin on the eve of her retirement after her outstanding service to NCSEA. She reflects on how she came to NCSEA in the beginning. She shares with us her reflections on the organization and the people she's worked with over the many years. Her service is certainly appreciated, and she will certainly by missed.

A Conversation on the OCSE Safe Access for Victims’ Economic Security (SAVES) Demonstration Grant Jan 04, 2023

Today’s program comes to you from five states: North Carolina, New York, Oklahoma, Virginia, and Ohio. Mariellen Keely (Virginia Child Support) and Brandi Gallebo (Ohio Child Support) co-host this week's episode of On Location. They have the pleasure of meeting three of the Project Directors for the new SAVES grant. This federal demonstration grant was awarded in September 2022 to child support programs in 12 states and one tribe to support domestic violence survivors who need child support services but are unable to access them. Taylor Ashe (Virginia Child Support), Susanne Dolin (New York Child Support) and Jogeina Tharp (Oklahoma Child Support) share their hopes and concerns for their exciting five-year projects.

The Power of the Podcast--NCSEA On Location's 100th Episode Dec 21, 2022

Covering the map today, on location from Ohio, Illinois, North Dakota, and Alaska, today’s program marks a milestone: the 100th Episode of NCSEA On Location. Tim Lightner, (Alaska Child Support Services Division) hosts Pat O’Donnell (Vice President of Payment Processing at YoungWilliams), Joe Mamlin (Sr. Associate with Grays Peak Strategies) and Jim Fleming (NCSEA President, and Director of the Child Support Section of the North Dakota Department of Health and Human Services). They talk about On Location: its beginnings, its contributions, its production, and their vision. Listen as they share their stories and invite you to be a guest on the podcast.

Introducing the National Child Support Market Research Survey Dec 14, 2022

Today’s edition comes to you from four different time zones: California, Michigan, Minnesota, and Alaska. Tim Lightner (Alaska Child Support Services Division) hosts an engaging conversation about the National Child Support Market Research Survey. He hosts guests Nicole Darracq (Assistant Director, Office of Communication and Public Affairs for California Child Support Services); Amy Lindholm (Management Analyst, MPA, Michigan Supreme Court. State Court Administrative Office, Friend of the Court Bureau) and Bruce Erickson (Policy and Communications Coordinator, for the Minnesota Child Support Division). Listen as they discuss the collaborative effort of the National Child Support Market Research Survey, including how it was formed, developed, and launched. They share what data they are most wanting to learn, as well as where it will go from here.

For more information, please read Nicole Darracq's article on the National Child Support Market Research Survey in the November 2022 Edition of the NCSEA CSQ, : https://www.ncsea.org/wp-content/uploads/2022/12/National-Child-Support-Market-Research-Survey-Launched.pdf

The Benefits of NCSEA Membership Dec 07, 2022

Today’s episode of On Location comes to you from California, Illinois, and Texas. Pat O’Donnell of YoungWilliams hosts a discussion with Corri Flores, Director–Government Affairs Wage Garnishments Compliance & Shared Services with ADP and Charles Smith, President and CEO of Charles R. Smith Consulting, LLC. Corri and Charles are the Co-Chairs of the NCSEA Membership Committee for the 2022-2023 program year. Join us for a lively and informative discussion highlighting all the benefits NCSEA offers to its members and potential members. Learn how NCSEA membership can make a difference for you and your organization and can enhance your career as a child support professional. Listen to learn more!

Spotlight on the NCSEA 2022 Program Awareness Awardee Nov 30, 2022

On Location is pleased to bring you the final “spotlight” podcast of 2022. We come to you today from Massachusetts, Ohio, and Illinois. In this podcast, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Agency co-host a conversation spotlighting the Commonwealth of Massachusetts Department of Revenue Child Support Team, the NCSEA 2022 Program Awareness Awardee. Michelle Cristello, Deputy Commissioner and IV-D Director, and Chris Breen, Business Operations Manager are our guests today. Michelle and Chris discuss the Virtual Customer Service Counter project and its positive impact for program participants, Massachusetts child support team members and other partner organizations. Seamlessly delivering virtual child support services is now the “new normal” for the Massachusetts child support team. Listen to learn more!

Spotlight on the NCSEA 2022 Innovative Partnership And Collaboration Awardee Nov 16, 2022

Each year, On Location features “spotlight” interviews with individuals or program teams who have made significant contributions to the child support program. We come to you today from California, Ohio, and Illinois. In this podcast, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Agency co-host a conversation spotlighting the Contra Costa County, California Department of Child Support Services partnership, and collaboration with the East Bay Rubicon Mission initiative. Rick Alcantar and Lori Cruz, representing the Contra Costa County, California Department of Child Support Services are our guests today. Rick and Lori discuss how this partnership promotes the economic and social well-being of children, families, and communities to break the cycle of generational poverty. Partnering with community organizations is a powerful way to extend the reach and impact of child support programs while providing real benefits to families. Listen to learn more!

Everything You Wanted to Know About the Former Child Support Commissioners, But Were Too Afraid to Ask Nov 09, 2022

Today’s episode comes to you from California, New York, and Tennessee. Veronica Riley (Assistant Director, San Joaquin County Department of Child Support Services) hosts former Federal Office of Child Support Enforcement Commissioners, Margot Bean (Managing Director for Deloitte Consulting) and Scott Lekan (Director of Business Development for GreenCourt Legal Technologies LLC). Listen as they give a behind-the-scenes look at what it’s like to become the Commissioner, and the inter-workings of OCSE. Hear an engaging conversation as they talk about everything you wanted to know about the former child support commissioners but were too afraid to ask!

Spotlight on the NCSEA 2022 Emerging Leader Awardee Nov 02, 2022

Each year, On Location features “spotlight” interviews with individuals or program teams who have made significant contributions to the child support program. We come to you today from California, Ohio, and Illinois. In this podcast, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Agency co-host a conversation with the NCSEA 2022 Emerging Leader, Alexis Ramirez. Everyone embarks on a varied path to reach their current role and Alexis is no exception. The experiences and knowledge that he has gained in his career to date have enabled him to implement workflow automation tools, making the child support program more approachable for program participants as well as improve information used by the child support program team. He believes that every opinion has value and should be heard and understands sometimes the leader must “break the tie”. Listen to learn more!

Growing Stronger: A Conversation with Janae Franklet of The Central Council of the Tlingit and Haida Indian Tribes of Alaska Oct 26, 2022

On Location comes to you today from Anchorage, Alaska and Juneau, Alaska by way of Bend, Oregon. Tim Lightner (Alaska CSSD) hosts Janae Franklet, Tribal Child Support Manager for the Central Council of the Tlingit and Haida Indian Tribes of Alaska (CCTHITA). Listen as Janae shares how she started her career with child support, and as she talks about the Tlingit-Haida Tribal program in Alaska: who it serves, its successes, growth, and goals for the future. Janae also discusses CCTHITA’s participation with NCSEA, and her involvement with volunteering on the NCSEA Communications Committee this year.

Spotlight on the NCSEA 2022 Outstanding Leader Awardee Oct 19, 2022

Each year, On Location features “spotlight” interviews with individuals or program teams who have made significant contributions to the child support program. We come to you today from Wisconsin, Ohio, and Illinois. In this podcast, Pat O’Donnell of YoungWilliams and Brandi Gallebo of Franklin County Child Support Enforcement Agency, co-host a conversation with the NCSEA 2022 Outstanding Leader awardee, Maria Lasecki. Maria shares her career journey which we’re sure you’ll find to be most interesting, as well as her thoughts on servant leadership, and how the peer mentoring program has provided significant benefits to child support program participants. This podcast will motivate and inspire.

Changing Lives Through Mentoring Oct 12, 2022

Coming to you from Massachusetts, Ohio and Illinois, Pat O’Donnell of YoungWilliams and Ann Durkin, Program Administrator, Stark County Job & Family Services – Child Support co-host the latest On Location podcast dedicated to professional development. Mentoring is often discussed as an important component in a person’s career journey. Today, two renowned experts in mentoring share their perspectives on mentoring, why it is so critical, what works/doesn’t and share examples of how mentoring truly does have the power to change lives. We are joined by Frank Boegemann, Training Manager of the Commonwealth of Massachusetts Department of Revenue and Valarie Nash, Deputy Executive Director, Human Resources & Support Services for Summit County (Ohio) Children’s Services. No matter where you are in your career, mentoring makes a real difference … listen to learn more.

Parenting Time Agreements: How They Impact Families in The Child Support Program Oct 05, 2022

Today’s episode comes to you on location from California and Illinois. Pat O’Donnell of YoungWilliams is your host for this important conversation about how Parenting Time Agreements impact the child support program. Our guest is Robert Harris, Supervising Child Support Program Attorney IV for the County of San Diego Department of Child Support Services. Robert has firsthand experience with the use of parenting time agreements and the positive impacts they can have on families participating in the child support program.

The Tyranny of Urgency Sep 28, 2022

Coming to you from Colorado and Illinois, Pat O’Donnell of YoungWilliams hosts the next in the On Location series dedicated to professional development. The focus of today’s conversation is the Tyranny of Urgency – if everything is “top priority”, how can anything be “top priority”. Sharing their expertise and experiences with us are Maureen Leif, President of Grays Peak Strategies and Liz Bullard, Senior Consultant, also of Grays Peak Strategies. If you are looking for strategies and tools to help prioritize your work life activities and your personal life activities, this podcast is for you. Maureen and Liz share best practices, first-hand experience, and resources in balancing all communications/must do’s competing for our time – how to tame the Tyranny of Urgency.

Resources:

Tony Schwarz and Catherine McCarthy, Harvard Business Review -- "Manage Your Energy, Not Your Time"

Tony Schwartz -- The Way We're Working Isn't Working

Spotlight on the NCSEA 2022 Howard G. Baldwin Memorial Scholarship Awardee Sep 21, 2022

On Location comes to you today from Virginia, Illinois, and Ohio. Pat O’Donnell (YoungWilliams) and Ann Durkin (Job and Family Services in the Stark County, Ohio Child Support Program) co-host today’s program. They welcome Verrhonda Bullock (Virginia Division of Child Support Enforcement). Verrhonda is the Howard G. Baldwin Memorial Scholarship awardee for the 2022 NCSEA Leadership Symposium. Listen as Verrhonda shares about her career journey and the roles that she has held in the child support program and discusses the Information Exchange Planning Team in her state. Verrhonda also talks about how she will leverage the knowledge she gained while attending the 2022 NCSEA Leadership Symposium in Charlotte, North Carolina.

Spotlight on the NCSEA 2022 New Leader and Judge Ross Scholarships Awardees Sep 21, 2022

On Location comes to you today from California, North Carolina, Illinois, and Ohio. Pat O’Donnell (YoungWilliams) and Ann Durkin (Job and Family Services in the Stark County, Ohio Child Support Program) co-host today’s program. They welcome Dori McCarty (Kings County Child Support in Hartford, California) and Bryan Suter (Catawba County DCSS, in Newton, North Carolina). Dori is the New Leader Scholarship awardee; and Brian was awarded with the Judge Ross Scholarship for the 2022 NCSEA Leadership Symposium. Listen as they share about themselves, share their insights from the 2022 Leadership Symposium in Charlotte, North Carolina and how they will use what they have learned in their respective programs and teams.

Invisible Sentence: Recognizing, Supporting and Advocating for Children of Incarcerated and Returning Parents Sep 14, 2022

Today’s episode comes to you on location from California and North Carolina. Veronica Riley (Assistant Director, San Joaquin County Department of Child Support Services) and Tammy Pearson (YoungWilliams) co-host Melissa Radcliff, the Program Director for Our Children’s Place of Coastal Horizons in Durham, North Carolina. They discuss how communities can support children who have an incarcerated or returning from incarceration parent. They engage in a discussion about what it means for the child and their parent who’s been incarcerated and who’s now coming home. They talk about barriers to re-entry, re-establishing relationships, what the concerns are about child support, and what child support professionals should know about incarcerated parents and children of incarcerated parents.

The Power of Empathy Sep 07, 2022

Coming to you from California and Illinois, Pat O’Donnell of YoungWilliams hosts the first in an On Location series dedicated to Professional Development. The guests for this podcast are Laura Van Buskirk, Director, Placer County, California Department of Child Support Services and Kathie Bohacek, Child Support Program Manager/Outreach Coordinator for San Joaquin County, California Department of Child Support. This podcast is dedicated to the Power of Empathy. Laura and Kathie talk about the use of empathy as a tool in our professional interactions as we all strive to be the best we can be. For more information on the Power of Empathy, watch the NCSEA Web Talk, “Empathize with Purpose” (February 2022). NCSEA members can access the web talk by logging in to their NCSEA account and visit the NCSEA Web Talk Library.

Vision, Perspectives, and Engagement: A Conversation with NCSEA Presidents—Lori Bengston and Jim Fleming Aug 31, 2022

Coming to you from Nebraska, North Dakota and Alaska, Tim Lightner (Alaska CSSD) hosts NCSEA’s outgoing President, Lori Bengston (YoungWilliams) and incoming President, Jim Fleming (IV-D Director of North Dakota’s Child Support program). They have a conversation about their roles in the child support program, and their years of service with NCSEA. Lori talks about her challenges, achievements, and successes, as well as her greatest rewards in serving as NCSEA’s President this year. Jim discusses his theme of engagement, some of the areas of focus for this coming year and what he hopes to accomplish. They talk about the changing of NCSEA’s name to the National Child Support Engagement Association: what it means and why it is important. Listen as they share their visions and perspectives and reflect on the work that NCSEA does.

Leveling Up and Leading: Meet John Hurst Georgia’s IV-D Child Support Director Aug 24, 2022

Coming to you from on location in Georgia and Alaska, Tim Lightner (Alaska CSSD) hosts John Hurst, the Assistant Deputy Commissioner for the Georgia Department of Human Services, Division of Child Support Services. John talks about his role in the child support program, how he got his start, and his progress up the leadership ladder. John shares some of the things he is most proud of in the Georgia program, where it’s heading and where it’s growing. Some of you may have heard John during one of this year’s Leadership Symposium’s plenaries – Level Up Leadership: Transforming Your Leadership Path in Child Support.” Now listen as he shares more of the story.

A Day in the Life of a Child Support Caseworker Aug 17, 2022

Coming to you from on location in Austin, Texas and Wichita, Kansas, Latoyia Southall (Supervisor on the Texas Data Management Services project for MAXIMUS) hosts two caseworkers with the Department of Children and Family Services project for MAXIMUS: Jennifer Stinnett (Case Management Counselor) and Chandra Lewis (Child Support Counselor). They talk about setting up cases, establishing child support orders, and the judicial process in Sedgwick County. They discuss intergovernmental cases and the challenges that they present. Listen as they share about their roles and duties in the child support program, and a have a conversation about a day in the life of a child support caseworker.

A Conversation with ERICSA Patrick Quinn Award Winner, Lara Fors Aug 10, 2022

Today’s episode comes to you on location from Charlottesville, Virginia and Springfield, Missouri. Mariellen Keely (Virginia Child Support) hosts and welcomes guest, Lara Fors. Lara’s a long-time child support professional, currently working as a Management Consultant with Public Knowledge. They talk about Lara’s recent award that she received at the Eastern Regional Intestate Child Support Association’s (ERICSA) conference in New Orleans: The inaugural Pat Quinn Intergovernmental Scholarship Award. They talk about Lara’s history in the program—how she got involved in it, and what it means to her.

To learn more about the Patrick Quinn memorial award and to see memoriam to Pat himself, please visit the ERICSA website at ERICSA.org.

Engaging with OCSE Commissioner, Ms. Tanguler Gray Aug 03, 2022

Today’s episode comes to you on location from Virginia and Nebraska. Lori Bengston (current NCSEA President, and Project Manager for YoungWilliams) welcomes friend, colleague and OCSE Commissioner, Ms. Tanguler Gray. Listen as they talk about Commissioner Gray’s transition to OCSE and Washington D.C., and hear about her passions as well as what excites her with what OCSE does in the child support program. Commissioner Gray talks about her path and journey to her role as Commissioner, including professional relationships and opportunities. She talks about the P.I.E. advancement strategy, and the three “P’s”. And the conversation doesn’t stop there!

The Psychology of Change: Being Able to Respond and Adapt Jul 27, 2022

Today’s episode comes to you from Arizona and Virginia. Diane Potts (Director, National Strategy Team with CGI) hosts Dr. Wendy Anson, PhD (Engaged CTC). They have a conversation about the psychology of change and talk about what Dr. Anson is seeing in the workforce post-pandemic, that crosses industries. They talk about how people respond differently, including how they adapt and adjust. They discuss how a supervisor or leader in an organization responds and attempts to help their team members, and what the new healthy, workplace normal looks like.

Delaware is Changing with the Times Jul 20, 2022

Today’s episode comes to you on location from Massachusetts, Delaware and Anchorage, Alaska. Tim Lightner (Alaska Child Support Services Division) welcomes co-host Chris Breen (Deputy Director of the Northern Region of the MA Child Support Program). Their guest is Ted Mermigos (Director of the Child Support Program in the State of Delaware). Ted talks to us today about his career in the program, and about how over the years, Delaware has changed to keep up with the times. Most recently, they’ve embraced the social media effort to increase outreach and communication with the public. You can access Delaware’s monthly Facebook Live event (The Child Support Connection) on their Facebook page: https://www.facebook.com/DelawareDCSS. And don’t forget to check out Ted’s article in the July 2022 edition of the NCSEA Child Support CommuniQue (CSQ): “Delaware is Changing with the Times”.

St. Joseph County’s Proactive Felony Non-Support Project, and the Role of Investigations in Child Support Jul 13, 2022

Today’s episode comes to you on location from St. Joseph County, Indiana and Anchorage, Alaska. It is hosted by Tim Lightner (Alaska CSSD) who has a conversation with Ethan McKinney and David Newton, both from the Prosecuting Attorney’s Office with the St. Joseph County, Indiana Child Support Program. Ethan and David share about who they are, how they got involved in the child support program, and the roles that they have held. They speak about the Proactive Felony Non-Support Project in St. Joseph County, including how it got it’s start, the motivation behind the program, and the difference that it makes. They also talk about the importance of the role of Investigators in this project, share stories and discuss lessons learned.

Leaning In: Continuing the Conversation with Child Support Leaders Tammy Pearson and Carla West Jun 29, 2022

Coming to you on location from North Carolina and Virginia, we are pleased to catch up with two leaders in the child support community, Tammy Pearson, the Director of Operations for YoungWilliams’ North Carolina offices, and Carla West, Senior Director for Economic Security for the North Carolina Department of Health and Human Services (DHHS), Division of Social Services. Join Mariellen Keely (Grants & Initiatives Consultant Senior, Division of Child Support, Virginia Department of Social Services) as she has a conversation with Tammy and Carla. They discuss what got them interested in the child support program, including what roles they have held and where they got their start. Listen as they share lessons learned from “leaning into” each other for a solid support network, and a further discussion from the March 21, 2022, YoungWilliams article titled “Leaning In: Carla West and Tammy Pearson Recognize Value of Supporting Each Other.”

(https://www.youngwilliams.com/leaning-carla-west-and-tammy-pearson-recognize-value-supporting-each-other)

Y’All Come to Charlotte: Get Ready to Level-Up! May 18, 2022

This episode comes to you from Pleasanton, California; Concord, North Carolina; Raleigh, North Carolina; and Anchorage, Alaska. Tim Lightner (Alaska CSSD) hosts a conversation with the co-chairs of the 2022 Leadership Symposium: Phyllis Nance (Director, Alameda County DCSS), Linda Rhyne-McKinley (Quality and Training Supervisor, Mecklenburg County CSE) and Carla West (Sr. Director of Economic Security/State IV-D Director, NC DHHS, Div. of Social Services). Listen as they talk about how they got involved in the child support program, and with NCSEA. Hear them discuss this year’s Leadership Symposium – the planning, the location, the plenaries, and workshops –and this year’s theme of “Level-Up: Transforming Tomorrow’s Leaders.”

How Courts Responded to the Pandemic: Using Technology as a Tool Apr 27, 2022

Today’s episode comes to you on location from Massachusetts, California, Indiana, Georgia, Maryland, and Alaska. It is hosted by Tim Lightner and Keith Lewis and the conversation is how the courts responded to the pandemic. On this important topic we welcome a wide variety of practitioners and researchers in this discussion. Joining us today are Jolie Sheppick, Susan Smith, Terri Jones, Elaine Sorensen, and Ethan McKinney. This excellent panel discusses the many creative ways that courts around the country addressed the pandemic and the changing needs of the public they serve.

Behind the Scenes of NCSEA’s Web Talks Apr 20, 2022

This episode comes to you from the states of Georgia, Virginia, Louisiana and New Mexico. Mariellen Keely (Virginia Child Support) hosts today’s conversation, and is joined by Robbie Endris (Conduent), Shareda Morgan (GA Child Support) and Laura Galindo (CSG Government Solutions). They talk about their careers in child support, and their work on the NCSEA Web Talk committee. Listen as they share how the web talk year is planned, as well as some of their favorite web talks that are special to them. They also discuss how to get involved in NCSEA committees, whether it be this one, or others.

Neutrality in Child Support Service Delivery Apr 06, 2022

This episode is co-hosted by Pat O’Donnell (YoungWilliams) and Brandi Gallebo (Franklin County CSEA) and comes to you from Illinois, Ohio, and Arizona. They welcome Doreen Nicholas, who is a Survivor Engagement and Systems Change Specialist at the Arizona Coalition to End Sexual and Domestic Violence. Some of you may have heard Ms. Nicholas speak at the 2022 NCSEA Policy Forum in Washington DC. Today they discuss the importance of neutrality in child support program service delivery, particularly how that impacts domestic and sexual violence survivors. Hear about Ms. Nicholas’ career journey; and the Arizona Coalition’s mission of intervention, ending domestic and sexual violence, as well as promoting equity among all people – and how this intersects with the child support program.

Getting to Know NCSEA’s Own, Katie Kenney Mar 30, 2022

This episode of NCSEA On Location is coming to from Norwalk, Connecticut; Columbus, Ohio; Canton, Ohio and Anchorage, Alaska. Co-hosts Tim Lightner (AK Child Support), Brandi Gallebo (Franklin County CSEA) and Ann Durkin (Stark County, Ohio Child Support) welcome NCSEA’s newest staff member, Katie Kenney, Senior Manager of Professional Development. It’s an opportunity to get to know Katie, her life experiences, and how she came to know about NCSEA. Listen to Katie’s first impressions, including her introduction to the 2022 Policy Forum, and what her roles will be going forward. Get to know some fun facts, and most of all, hear Katie’s passion and excitement as she joins NCSEA.

NCSEA-U: A Preview to a Great Opportunity Mar 23, 2022

Today’s episode comes to you on location from Canton, Ohio; Lansing, Michigan; and Seattle, Washington. Hosted by Ann Durkin (Stark County, Ohio Child Support) she welcomes her guests Erin Frish and Wally McClure -- co-instructors of the NCSEA-U Program. NCSEA-U is held in conjunction with the Leadership Symposium, which will take place in Charlotte, North Carolina this August. If you’re interested in participating in NCSEA-U, the registration deadline is 3/31/22. It’s an excellent opportunity and these are top-notch instructors!

Diversity, Equity, and Inclusion: Continuing the Conversation with Dr. Deirdre S. Williams Mar 16, 2022

Coming to you from Columbus, Ohio, Sugarland, Texas and Anchorage, Alaska. Join co-hosts Tim Lightner (Alaska Child Support Services Division) and Brandi Gallebo (Franklin County CSEA) as the speak with Dr. Deirdre S. Williams (Chief Bridge Builder, Leadership Development at U-Bridge Project Consulting). You may have heard Dr. Williams speak at the 2022 NCSEA Policy forum in Washington DC. Now join us as she continues the conversation on Diversity, Equity, and Inclusion: Living What You are Learning.

Intergovernmental Hot Topics! Jan 26, 2022

This episode comes to you from Saratoga, New York; Richmond, Virginia; and Anchorage, Alaska. Tim Lightner (Alaska CSSD) and Mariellen Keely (VA Grants & Initiatives Consultant Senior) have a conversation with Rob Velcoff (Intergovernmental Support Services). Rob talks about his career with his different roles in the child support program, and where his journey has taken him. Rob discusses what are some of the “hot topics” in intergovernmental casework, some of its challenges, and identifies some of the “wins”. They also talk about his recent article in the January issue of the NCSEA Child Support CommuniQue (CSQ)– “Intergovernmental Hot Topics!” and his upcoming plenary by the same title at the 2022 NCSEA Policy Forum. You can contact Rob Velcoff at robvelcoff@intergovernmentalsupportservices.com if you have any questions of what he discussed during this podcast.

Helping Families Thrive: Principles of Procedural Justice Jan 19, 2022

This episode comes to you from Illinois and multiple locations in Ohio. Pat O’Donnell (YoungWilliams) and co-host Ann Durkin (Stark County, OH Job and Family Services) are joined by Susan Brown (Director of Franklin County, OH Child Support Enforcement) and Rob Pearson (Deputy Director of Child Support, Stark County Job and Family Services). They discuss procedural justice and how it can be integrated into child support and case management, share their experiences with the Procedural Justice-Informed Alternatives to Contempt (PJAC) demonstration project, and talk about how they are incorporating procedural justice pre-contempt practices and implementing case management into their programs. They also talk a little bit about their history and background in the child support program.

A Preview to the 2022 NCSEA Policy Forum Jan 05, 2022

Today’s On Location comes to you from Update New York, Wisconsin and Anchorage, Alaska. The focus of today’s show is the NCSEA Policy Forum, scheduled to take place at the JW Marriot in Washington DC February 3rd through 5th, 2022. Tim Lightner welcomes co-chairs of the event, Margot Bean (Deloitte Consulting) and Connie Chesnik (Administrator of the Division of Family and Economic Security in the Wisconsin Dept of Children and Families). They talk a little bit about their own backgrounds in the child support program, as well as the conference itself, the themes and what we might expect from this year’s event.

Who Do We Serve, and Do We Serve Them Well? Dec 08, 2021

Today’s episode comes to you on location from North Dakota, Massachusetts, and Anchorage, Alaska. The topic is Who do we serve, and do we serve them well? It’s an in-depth look at the child support program looking at things we do well now, and things that we might be able to do better in the future. The show today is hosted by Tim Lightner and joining him today as co-host is Chris Breen (Deputy Director of the Northern Region for the Massachusetts child support program). They welcome guest Jim Fleming (Director of the North Dakota Child Support program, as well as NCSEA’s President-Elect).

The Presidents of WICSEC Nov 24, 2021

This episode is hosted by Tim Lightner (Alaska Child Support Services Division) as he welcomes the immediate past-president and current president of our sister organization, the Western Intergovernmental Child Support Engagement Council, better known as WICSEC. Our guests includes Veronica Riley, who is the current president of WICSEC. Veronica is the Assistant Director for the Department of Child Support Services in San Joaquin County, California. Also on the program is Ellen Rutledge, who is the immediate past-president of WICSEC. Ellen is the Director of Professional Development for YoungWilliams. They talk about all-things WICSEC, including it's history, the recent 2021 Annual Training Conference; and how the organization supports the child support community.

NCSEA’s 2021 Outstanding Leader Award Nov 17, 2021

In this episode, Pat O’Donnell wraps up her series on NCSEA’s 2021 Leadership Awards. Coming to you from locations in San Diego, California and Chicago, Illinois, Pat O’Donnell (YoungWilliams) hosts a conversation with Robert Lafer (Chief Legal Counsel, San Diego Department of Child Support Services) on being awarded the 2021 NCSEA Outstanding Leader Award. They talk about Rob’s ongoing and impactful accomplishments in the child support program; what led him to his current role; and transitioning to a balanced approach to help both parents support their children. They also talk about the innovations used in the child support program during this past, challenging year through the pandemic.

The National Tribal Child Support Association: Striving to Improve the Quality of Life for Indian Children Nov 10, 2021

This episode is hosted by Tim Lightner (Alaska CSSD) and Ann Marie Ruskin (Executive Director, NCSEA), as they welcome the immediate past-President, and current President of our sister-organization, The National Tribal Child Support Association (NTCSA). Our guests include Sandy Cloer who is the current President of the association. Sandy is the Child Support Director of the Eastern Band of Cherokee Indians in western North Carolina. Also on the program is Marsha Harlan, the immediate past President who just completed her second term in that role. Marsha is an attorney and a tribal court judge working in multiple programs across the country. Listen as they have an engaging conversation about his history and origin of NTCSA and striving to improve the quality of life for Indian children through communication, training, and public awareness.

The 2017 Uniform Parentage Act: Meeting the Needs of Families and Children Nov 03, 2021

This edition of On Location comes to you from locations of Boston, Massachusetts; Denver, Colorado; and Anchorage, Alaska. Your host, Tim Lightner (Alaska Child Support Services Division) has an engaging conversation with Patience (Polly) Crozier and Diane Potts. Polly is the Senior Staff Attorney with the GLAD’s GLBTQ Legal Advocates and Defenders, and Diane Potts is the Vice President of Child Support and Workforce Services at PublicKnowledge. You may remember hearing Polly present at the 2021 NCSEA Policy Forum, in the plenary titled: "Parentage 2.0: Breaking Down Barriers for Same Sex Families.” Today they have a conversation on the Uniform Parentage Act (UPA), it’s history and significance, including voluntary parentage agreements. They discuss the benefits to establish parentage for children, the adoption of the UPA by states, acknowledgement by the federal government, and the implications and importance to child support programs and the families that we serve.

The Pass-Through: Flowing More Collections to the Family Oct 27, 2021

Today’s episode is hosted by Greg Wilson (the Executive Director of the California Child Support Director’s Association and member of the NCSEA Communications Committee and Podcast Subcommittee). Greg is joined by Kathy Sokolik and Elizabeth Morgan (both of PublicKnowledge) for a second in a series about the child support pass-through. They discuss the history of the pass-through going all the way back to the 80’s; how and why it started; some of the legal and regulatory background; and how this is impacting states’ decisions on current distribution policy.

Customer Service: Lifeline to Child Support Oct 20, 2021

On this episode, Pat O’Donnell (YoungWilliams) has a conversation with Carol Beecher (Director, Alaska Child Support Services), Lee Bjerklie (North Dakota Assistant Director for Customer Service) and Michele Cristello (Director, Massachusetts Child Support Program). They talk about how their programs provide customer service, and how government agencies experience unique challenges. They discuss how different states are delivering customer service to their participants in a time of COVID. Listen as they share their responsibilities in their current positions, and their stories of what led them to the child support program.

NCSEA’s 2021 National Emerging Leader Award Sep 29, 2021

This episode was recorded on location in the Commonwealth of Virginia and Illinois. Pat O’Donnell (of YoungWilliams) continues her series on NCSEA’s 2021 awards, by having a conversation with Barbara Lacina (Division Director of the Commonwealth of Virginia’s Division of Child Support Enforcement) – the recipient of the 2021 NCSEA National Emerging Leader Award. They talk about recognizing Barbara’s ongoing and impactful accomplishments since being appointed to her position in January of 2020, and what it was like to take on a new responsibility as a new director during the onset of the COVID pandemic. They also discuss leadership skills that were utilized to meet critical challenges; to deliver high quality services to the families that are served across the commonwealth; and how focusing first on building relationships was key to connecting with people and to build credibility.

NCSEA’s 2021 Innovative Partnership / Collaboration Award Sep 22, 2021

This episode was recorded on location in Illinois and Massachusetts and is hosted by Pat O’Donnell -- a long-time member of our Podcast subcommittee, and frequent host on this program. Pat welcomes Domenic Dicenso, who is the Deputy Court Administrator for the Commonwealth of Massachusetts Probate and Family Court Department. This Department was awarded the 2021 NCSEA Innovative Partnership and Collaboration Award at the recent national conference in Austin, Texas. Today we get to hear more about the program that led to this award; how it has impacted their caseload and the families that they serve; and what they hope to do in the future.

NCSEA’s 2021 Program Awareness Award Sep 15, 2021

Join Pat O’Donnell of YoungWilliams as she has a conversation with Mariellen Keely, the Digital Marketing Project Director for the Commonwealth of Virginia’s Division of Child Support Enforcement. They talk about Virginia being the recipient of the NCSEA 2021 Program Awareness Award for #SupportVAKids: the digital marketing campaign for the Virginia Child Support Program, how the campaign was designed and what it entailed.

A New Take on the Child Support Pass-Through Payment Sep 01, 2021

This episode comes to you from multiple locations in California and Colorado. Greg Wilson (Executive Director of the Child Support Director’s Association (CSDA in California) and NCSEA member) has a conversation with Larry Desbien (Director, Colorado Child Support Services Division) and David Kilgore (Director, California Department of Child Support Services). The talk about what is a pass-through payment and how it works—including a historical perspective. Listen as they discuss pass-through’s and what some states are doing differently to pass-through more child support collected directly on to the family.

Continuing the Leadership: An interview with NCSEA Presidents—Lisa Skenandore and Lori Bengston Aug 25, 2021

Tim Lightner welcomes the outgoing president, Lisa Skenandore and the incoming president, Lori Bengston of the National Child Support Enforcement Association (NCSEA). From locations in Wisconsin, Nebraska and Alaska, get a chance to learn more about Lisa and Lori -- their stories of where their journeys have led them, and where they (and NCSEA) are headed. Hear also about how they got involved with NCSEA.

An Engaging Conversation with ERICSA’s Presidents Aug 18, 2021

On Location comes to you from Indianapolis, Indiana, Lebanon, Ohio and Brooklyn, New York. Nick Palos leads a discussion with child support leaders who help shepherd the Eastern Regional Interstate Child Support Association (ERICSA): Tommy Howard (1st Assistant Prosecutor and Director of Warren County, OH Child Support Enforcement) and Mike McGuire (Deputy Prosecuting Attorney, and Division Supervisor for the Marion County, IN Child Support Division). Join them as they discuss NCSEA’s sister-organization, ERICSA: their leadership; what they strive to do; and the challenges that they have faced during their tenure.

Getting In on Incentives: Perspectives on Performance Measures Aug 11, 2021

Coming to you from North Dakota, Michigan and Alaska, Sharon Pizzuti and Tim Lightner have an engaging conversation with Jim Fleming (IV-D Director of North Dakota’s Child Support program). Learn more about Jim Fleming: his roles in the child support community, and his perspectives on performance measures. Whether you have been in child support for the course of your career, or are new to the child support community, this is one topic that is important for all of us child professionals to have a firm understanding of.

New Research on Parenting Programs for Low-Income Fathers: A Discussion with Jay Fagan and Jessica Pearson (Part 2) Jul 28, 2021

This is part two of our series on research into programs for low-income fathers. For this series of episodes, Tim Lightner is joined by co-host Sharon Pizzuti from Cortland Consulting and Co-chair of the NCSEA Communications Committee. Tim and Sharon speak with guests Jay Fagan (a faculty member for the School of Social Work at Temple University in Pennsylvania and Co-Director of the Fatherhood Research and Practice Network, USA) who has focused his research on fathers and fatherhood programs; and Jessica Pearson (the Founder and Director of the Center for Policy Research in Denver, Colorado, an independent, non-profit; and Co-Director of the national Fatherhood Research and Practice Network) working for the past 40 years to do research on a variety of antipoverty programs. In this episode, Sharon picks up where we left off in Part 1, and they go into more details on features of effective programs, discuss some studies dealing with engaging mothers, and talk about how agencies might partner with fatherhood programs in a more effective way. And be sure to stick around till the very end to get a discount code for ordering the book.

New Research on Parenting Programs for Low-Income Fathers: A Discussion with Jay Fagan and Jessica Pearson (Part 1) Jul 21, 2021

This episode is part one of a two-part series on research into programs for low-income fathers. For this series of episodes, Tim Lightner is joined by co-host Sharon Pizzuti from Cortland Consulting and Co-chair of the NCSEA Communications Committee. Tim and Sharon speak with guests Jay Fagan (a faculty member for the School of Social Work at Temple University in Pennsylvania and Co-Director of the Fatherhood Research and Practice Network, USA) who has focused his research on fathers and fatherhood programs; and Jessica Pearson (the Founder and Director of the Center for Policy Research in Denver, Colorado, an independent, non-profit; and Co-Director of the national Fatherhood Research and Practice Network) working for the past 40 years to do research on a variety of antipoverty programs. Jay and Jessica discuss their new book: New Research on Parenting Programs for Low-Income Fathers. In Part1 they talk about the book the background research, the findings and how this information can help child support programs in how we approach fathers and partner with fatherhood programs.

Empowering the Movement for Change Jul 14, 2021

Today’s episode comes to you on location from North Carolina, Minnesota, and Alaska, and is hosted by Tim Lightner with co-host Tammy Pearson. They welcome Shaneen Moore (MN Child Support Director and newly appointed Deputy Assistant Commissioner of Children and Family Services) and Dr. Trish Skophammer (Director of Ramsey County, MN Child Support Services Division). They join us today for a discussion on diversity, equity, and inclusion. Part of it is continuing their discussions from the Policy Forum, which was entitled “Moving Toward Equity Through Policy”. Among other things, they talk about how a focus on equity and inclusion impacts not only those that we serve, and the quality of our services, but also impacts those we work with. And you also get to learn what they would do if they were invisible for a day.

Changing the Lives of Children and Families and the Inclusion of Child Support: A Conversation with Dr. James Rodriguez Jul 07, 2021

This episode comes to you from Arizona and of course, Anchorage, Alaska. On today’s show, Tim Lightner welcomes Dr. James Rodriguez, who is the President and CEO of the Fathers and Families Coalition of America (FFCA). Its really an interesting conversation where they get into, among other things, the work of the organization that he represents and how his own experience as a father has guided him throughout his career.

Pairing Social Work with Child Support Jun 30, 2021

On this On Location episode, hosts Sharon Pizzuti and Tim Lightner welcome Christine Wolf and Camina Stevenson, social work MSW’s from the Clark County (Nevada) District Attorney Family Support Office. They talk about finding ways to assist people who are dealing with chronic homelessness, addiction, any type of mental health issues and co-occurring disorders—to pay child support. Join them on location from Nevada, Michigan and Alaska and engage in the conversation about helping people with barriers support themselves and their children.

Flexible Enforcement: Assisting Both Parents In the Child Support Program Jun 23, 2021

Another great episode, coming to you from on location in California and Alaska. Tim Lightner has a discussion with California Department of Child Support Services Director, David Kilgore. Hear the conversation about flexible enforcement, and how the child support program can be a resource in building a partnership for engaging in supportive services with both parents.

Perspectives on the Child Support Program and Engaging Fathers (Part 2) Jun 16, 2021

This is part two of our two-part series on engaging fathers in the child support program. On this series, Tim Lightner continues the conversation with Brandon Guitierez, a child support specialist in a California county office, a noncustodial parent and paying member of a child support case. He’s a featured speaker on the essential role of fathers. Hear Brandon’s perspective on how the program works with fathers and how we may better engage them going forward.

Perspectives on the Child Support Program and Engaging Fathers (Part 1) Jun 09, 2021

This is the first of our two-part series on engaging fathers in the child support program. On this series, Tim Lightner has a conversation with Brandon Guitierez, a child support specialist in a California county office. Hear Brandon’s perspective on how the program works with fathers and how we may better engage them going forward.

Looking Forward: A Conversation with the 2021 NCSEA Leadership Symposium Co-Chairs and NCSEA’s Director of Professional Development Jun 02, 2021

We are coming to you on location today from Virginia, Kansas, Texas and Alaska. On today’s episode, Tim Lightner welcomes Ashley Dexter and Charles Smith, co-chairs of this year’s NCSEA Leadership Symposium. Also joining them is Gillyn Croog, who is NCSEA’s Director of Professional Development. They talk about the upcoming conference, what to expect, and how good it’s going to be to be in person after a year of virtual conferences.

Continuing the Conversation with Zenell Brown May 19, 2021

Coming to you from Michigan and Alaska, Sharon Pizzuti and Tim Lightner continue the conversation with Zenell Brown, Esq. from her discussion at the 2021 NCSEA Policy Forum.

Grab a cup of coffee and be ready to engage as she shares about diversity and inclusion, her personal experiences and her book, Coffee and Conversations: Inclusion and Belonging.

Interagency Engagement in the Great State of Georgia May 12, 2021

Today’s episode comes to you from Georgia and Alaska. Tim Lightner has a conversation with Wende Parker and John Strickland about what the Georgia Department of Human Services, Division of Child Support Services is doing with their Parental Accountability Court and Fatherhood programs. Hear about their successes, their passion, and their dedication. It’s a great opportunity to learn about interagency engagement and to know more about what NCSEA’s friends and members are doing in the Great State of Georgia!

Family Centered Initiatives – Working with the Judiciary May 05, 2021

Our episode today comes to you on locations from New York, NY and Chicago, IL. Pat O’Donnell (Vice President of Payment Processing at YoungWilliams) hosts and covers a conversation with Andree Tenemas-Chavez (Citywide Program Manager & Resource Coordinator at the Center for Court Innovation Parent Support Program), Nicholas Palos, Esquire (Support Magistrate in the New York State Family Court), and Katherine Wurmfeld, Esquire (Director of Family Court Programs at the Center for Court Innovation). They discuss procedural justice for the child support program, alternatives to the traditional contempt process, how to engage participants, and identifying and addressing the barriers for the people that the child support program serves.

Revisiting a Conversation with ERICSA President Patrick Quinn Apr 28, 2021

We’re bringing this podcast back, for another listen with Diane Potts and Pat Quinn conversing, and with a special introduction from NCSEA President, Lisa Skenandore. It’s a nice reminder of Pat, and his contributions to the child support program. And a nice reminder of our colleague and friend. (Originally published on 5/3/20.)

Become Acquainted with the NCSEA CSQ and Its Co-Chairs Apr 21, 2021

This episode comes to you on location from Alaska, North Carolina and Pennsylvania. On today’s show, Tim Lightner and Tammy Pearson have a conversation with the co-chairs of the NCSEA Child Support CommuniQue (better known as the CSQ), Carla West and Ann Marie Oldani. They talk about the history of the publication, its purpose, and they give you some insights of how it’s published.

A Fresh Take on "The Insiders’ Guide to Child Support: How the System Works" Apr 14, 2021

On today’s episode, Tim Lightner and Sharon Pizzuti have a conversation with Mary Ann Wellbank and Jeff Ball. They talk about their careers, their book – The Insiders’ Guide to Child Support – and what each of them are doing, both now in the child support community and looking ahead. Get to know each of these amazing people as we talk to them.

Child Support – A Tool to Enable Families and Their Children to be Food Secure Mar 30, 2021

Today’s episode comes to you on location from Maine, with a panel from the Department of Human Services (Patty Dushuttle and Anthony Pelotte) and the Food Research and Action Center (Ellen Vollinger). Pat O’Donnell hosts, and covers the topic of child support and S.N.A.P. and how they work together to address food insecurity in families, and combat childhood hunger.

2021 NCSEA Policy Forum Preview Feb 18, 2021

Today's episode comes to On Location from Michigan, Minnesota, California and Alaska! On this episode, Tim Lightner and Greg Wilson have a conversation with our 2021 NCSEA Policy Forum co-chairs, Erin Frisch and Shaneen Moore. They talk about the upcoming Policy Forum, what's going to be different this year, and how they planned for an amazing virtual event.

Child Support Awareness: Focus on Families Nov 04, 2020

Pat O’Donnell of YoungWilliams sits down with a distinguished panel in today’s episode: Debra Barnes (IV-D Director, Wisconsin Bureau of Child Support), Wally McClure (Raven Wings Consulting, and former IV-D Director of Washington Division of Child Support) and Sharon Santilli (IV-D Director, Rhode Island Dept. of Human Services, Office of Child Support Services). They discuss child support awareness, a focus on families, and how the program has impacted their communities across the country.

Work Life Balance: Serving Others - NCSEA Blog Cast Part 3 of 3 Oct 22, 2020

Part three of our three-part series on the Work Life Balance blog cast, led by Ellen Rutledge. This episode concludes a conversation with Kim Newsom Bridges, Jennifer Coultas and Mike Moreno on the subject of work-life balance, leadership and the impact on relationships in the work-life culture. Part 3 is done in conjunction with their blog cast articles in the NCSEA CSQ, and is focused on Serving Others.

A Conversation and Update of NCSEA's Policy and Government Relations (PGR) Committee Sep 14, 2020

NCSEA’s own Gillyn Croog welcomes NCSEA President Lisa Skenandore and Past President Diane Potts. They provide an update of the activities of NCSEA’s Policy and Government Relations Committee, and discuss how they plan to remain engaged with the NCSEA membership in these trying times during the COVID-19 pandemic.

An Interview with NCSEA Presidents--Tanguler Gray and Lisa Skenandore Aug 30, 2020

Tim Lightner welcomes the outgoing president, Tanguler Gray and the incoming president, Lisa Skenandore of the National Child Support Enforcement Association (NCSEA). As the board year comes to a close, and the officer positions change over, we get a chance to hear from Tanguler about how she felt about her time as president, as well as discussing with Lisa her goals and plans for the upcoming year.

As the World Changed in an Instant (Pt. 2) Aug 24, 2020

Part two in our series on the COVID-19 crisis. Pat O’Donnell of YoungWilliams has a conversation with Larry Heyeck (Deputy Director of Legal for the New Mexico DHS/CSED), Wende Parker (Parental Accountability Court Manager, Georgia Division of Child Support Services), and Nicholas Palos (Support Magistrate, Kings County Family Court, New York). They discuss how their agencies have maintained and continued their vision of the child support program in the face of the COVID pandemic.

Work Life Balance: Emotional Well-Being - NCSEA Blog Cast Part 2 of 3 Aug 21, 2020

Part two of our three part series on the Work Life Balance blog cast, led by Ellen Rutledge. This episode features a conversation with Kim Newsom Bridges, Jennifer Coultas and Mike Moreno on the subject of work life balance, self-care and good mental health. Part 2 is done in conjunction with their blog cast articles in the NCSEA CSQ, and is focused on Emotional Well-Being.

Leadership Styles for Positive Outcomes Aug 16, 2020

In this episode we feature a recent NCSEA web talk recorded virtually, on the topic of leadership styles for positive outcomes. It's a great conversation with Steven Eldred, Director at Orange County Child Support Services and Tim Lightner of Alaska Child Support Services Division. NCSEA's own Gillyn Croog starts us out with opening remarks.

As the World Changed in an Instant (Pt. 1) Aug 09, 2020

In this episode, join Pat O’Donnell of YoungWilliams for part one of a two-part series on how the child support programs around the country have continued to serve program participants during this COVID-19 pandemic. She has a conversation with Marquese Howard, Chief Marketing Officer of Riverside County, CA Child Support Services and Carla Szalewicz, Child Support Enforcement System Administrator for the Domestic Relations child support office of Crawford County, PA. They discuss how their personal and professional lives have vastly changed, and how they are learning to navigate a new normal, while continuing to focus on meeting the needs of the clients they serve.

Change Management and Working from Home Jul 31, 2020

In this episode, Tim Lightner welcomes Maureen Leif, David Ramm and Joe Mamlin for a conversation about working from home. They share not only some tips and ideas about how to make your work more productive, but also talk about managing from home and how they interact with each other in this new remote environment.

Tear Down the Wall: Breaking the Wall between Probation Supervision and Child Support Enforcement Jul 19, 2020

Tim Lightner has a conversation with Larry Ashbridge, the Chief of Child Support Enforcement Probation Services from the State of New Jersey. They discuss what New Jersey is doing to assist parents who are in the probation system with child support obligations. The also talk about the “new normal” of conducting business during the COVID-19 pandemic.

Meeting the hosts of Riverside County's "Coffee Break" Podcast Jul 11, 2020

Tim Lightner speaks with Nathan Hartell and Bruce Wagner - from the Riverside County Child Support Office, and hosts of the podcast Riverside County Child Support Service's Coffee Break. If you haven't heard their show, we encourage you to check it out.

The LA County Child Support Office of Innovation Jun 14, 2020

Tim Lightner has a conversation with Judith Green, Paul Garcia and Kevin Sangrung of the LA County Child Support Services, Office of Innovation. They talk about how they wound up working for the LA County Child Support department, how the office of Innovation got started, and what they are doing to bring meaningful innovation to the program in Los Angeles.

Work Life Balance - NCSEA Blog Cast Part 1 of 3 May 25, 2020

Part one of our three part series done in conjunction with the CSQ. Ellen Rutledge hosts a series of conversations with Kim Newsom Bridges, Jennifer Coultas and Mike Moreno about Work Life Balance to coincide with their blog post articles in the NCSEA CSQ. Part 1 is focused on the role of Communication.

A conversation with ERICSA President Patrick Quinn May 04, 2020

Diane Potts has a conversation over lunch with Eastern Regional Interstate Child Support Association (ERICSA) President, Patrick Quinn. They talk about Patrick’s presidency year, what ERICSA is doing, last year’s conference and the planning for the 2020 Annual Conference (which has been rescheduled to November 17 – 21). Get to know your ERICSA President, his child support career and more about the Allegheny County (Pittsburgh), PA child support program.

Engagement and Inclusion Apr 18, 2020

In this episode, Tim Lightner has a conversation with Cheng Yu Hou from the Los Angeles County Child Support Services Department, Office of Inclusion, Diversity and Belonging. They talk about engagement and promoting diversity and inclusion in the workplace and in our community.

The International Round Table Discussion Apr 14, 2020

Today’s episode is hosted by Alisha Griffin leading an International Child Support Round Table with representatives from Brazil (Arnaldo José Alves Silveira, General Coordinator, General Coordination for International Legal Cooperation, Department of Assets Recovery and International Legal Cooperation, National Secretariat of Justice, Ministry of Justice and Public Security & Leonardo Magalhães, Federal Public Defender at the Public Defender’s Office), Norway (Floor de Jongh Bekkali, Head of Department, NAV Family Benefits and Pensions Child Support), the Hague Permanent Bureau (Philippe Lortie, First Secretary, HCCH), The State of California (Kristen Donadee, Chief Attorney, California DCSS), and The United States (Anne Miller, Senior Policy Specialist, United States Office of Child Support Enforcement). They discuss the Hague Convention, how the implementation has gone over the past few years and other things they are doing to improve child support services and cooperation across the globe.

NCSEA's Affinity Groups Apr 04, 2020

In this episode Tim Lightner talks to Robbie Endris about the NCSEA Affinity Groups. They talk about what an affinity group is, what NCSEA has to offer, and how you can get involved.

The NCSEA-U Episode with Erin Frisch and Wally McClure Mar 14, 2020

Pat O'Donnell has a conversation with this year's NCSEA-U Instructors Erin Frisch and Wally McClure. They talk about the purpose of the program, their own career journey and how developing leadership among Child Support professionals improves services to families.

Child Support Engagement - A discussion with NCSEA President Tanguler Gray Mar 07, 2020

In this episode, Alisha Griffin has a conversation with Tanguler Gray about the theme of Engagement, and how that reflects the work of NCSEA within the Child Support Community.

On location - in 5 locations - a conversation with the Co Chairs of the 2020 Policy Forum Jan 11, 2020

In this episode, Tim Lightner, Lori Rummage-Cain and Pat O'Donnell have a conversation with NCSEA Policy Forum Co Chairs Lyndsy Irwin and Carla West. They talk about what to expect at the upcoming event, highlight some of the sessions and discuss the work that went into putting the conference together.

On Location at the NCSEA Leadership Symposium - Part 4 of 4 Sep 25, 2019

The last of our 4 part series recorded on location at the NCSEA Leadership Symposium in Minneapolis, Minnesota. Hosted by Tim Lightner and Lori Rummage Cain, a conversation with Tish Keahna of the National Tribal Child Support Association.

On Location at the NCSEA Leadership Symposium - Part 3 of 4 Sep 15, 2019

Part 3 of our 4 part series recorded on location at the NCSEA Leadership Symposium in Minneapolis, Minnesota. Hosted by Tim Lightner and is a conversation with NCSEA’s Co-Chairs of the NCSEA-U Committee, Lynda Rhyne-McKinley and Scott Cade. They will be discussing the NCSEA U Program, the goals, origins and where it’s going in the future.

On location at the NCSEA Leadership Symposium - Part 2 of 4 Sep 03, 2019

Part 2 of our 4 part series is a conversation with outgoing NCSEA President, Craig Burshem, and incoming President Tanguler Gray. Hosted by Tim Lightner.

On Location at the NCSEA Leadership Symposium - Part 1 of 4 Aug 26, 2019

Part one of our 4 part series recorded on location at the NCSEA Leadership Symposium in Minneapolis, MN. This episode is an interview with NCSEA Executive Director Ann Marie Ruskin, with Tim Lightner.

On Location at the NCSEA Policy Forum - Part 3 of 3 May 01, 2019

In this episode we hear from Ethan McKinney and Ashley Dexter, co-chairs of the upcoming NCSEA Leadership Symposium.

On Location at the NCSEA Policy Forum - Part 2 of 3 Apr 01, 2019

In this episode, Lori Bengston interviews Mary Ann Welbank about her career in Child Support, the challenges we have faced, and innovations in the program.

On Location at the NCSEA Policy Forum - Part 1 of 3 Apr 01, 2019

The next three episodes were recorded on location at the NCSEA Policy Forum in early February in Washington DC. In this episode, Maureen Leif, Tim Lightner and Judith Green have a conversation with Dr. Steven Golightly about his career, the future of the program and developing leaders for tomorrow.

Go To Omaha! Apr 01, 2019

In this episode Kennetha Julien speaks with WICSEC President Maureen Leif about their upcoming conference, how WICSEC and NCSEA support each other, fun things to do in Omaha and what to wear to a tailgate party.

On Location at the Multi Jurisdictional Meeting in DC Apr 01, 2019

Today’s episode features Lori Rummage Cain on location in our nation’s capital at the Multi State Jurisdictional Meeting which included about 100 participants from from Maryland, Virginia and the District of Columbia as well as representatives from the Federal Office of Child Support.

Part 3 of our series at the OCDA Spring Conference Apr 01, 2019

This is the third and final episode in the series recorded at the Ohio Child Support Director's Association Spring conference. This episode features Deborah Watkins, the OCSS Director and Tiffany Dobbins-Brazelton, the Deputy Director of Continuous Quality Improvement and Innovation for the Cuyahoga County Child Support agency.

Part 2 of our series at the OCDA Spring Conference Apr 01, 2019

This is the second of three episodes recorded on location at the Ohio Child Support Director's Conference. This episode features an interview with Susan Brown, Bill Peltcs, Cassie Young and Christy Nichols from the Franklin County Child Support Agency.

Part 1 of our three part series at the OCDA Spring Conference Apr 01, 2019

The next three episodes were recorded on location at the Ohio Child Support Directors' Association Spring Conference in Columbus Ohio. We interviewed leaders from 3 Ohio counties to discuss their grant programs related to Behavioral Intervention and Procedural Justice. Episode 3 features an interview with Rob Pierson from Stark County Ohio.

Conversation with Trish Skophammer and Ethan McKinney Apr 01, 2019

Interview with Trish Skophammer and Ethan McKinney - co-chairs of the upcoming NCSEA Leadership Symposium.

Welcome to On Location Apr 01, 2019

Discussions and interviews with human service professionals recorded on location at conferences and forums around the world. The first episode was recorded at the 2018 NCSEA Policy Forum in Washington DC, and includes interviews with Alisha Griffin, an independent consultant and former Child Support Director in New Jersey and California, and Robert Doar, Morgridge Fellow in Poverty Studies at the American Enterprise Institute.

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