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    Society & Culture

    Multiple Calls Podcast

    Find out what Firefighters are made of!

    This podcast pulls back the curtain and shows you what goes into the making of a Firefighter.

    We talk about the how and why of each guest’s journey to the job, what challenges they have faced overall and how they made it through them, the struggles they see for our service and their ideas on how each of us can help progress in the job, as well as what keeps them inspired and motivated. You will be getting to know your family better.

    ‘Multiple Calls’ is a phrase that catches a Firefighter’s attention because it signifies that there is a strong possibility that what we are responding to is legitimate and will require us to be at our best. It is also what experience is made of. We’re going to be at our best to capture your attention with legitimate stories and enrich our experience of this unique and amazing job.

    I’m a 25-year second-generation Firefighter working for a Department in Southern Ontario, Canada, with around 400 suppression personnel, 13 stations and 26 apparatus. I spent the first half of my career at a Technical Rescue station, six years working as a primary care medic, 3 years instructing as a Fire Training Officer, and had the honour and pleasure of co-leading our Peer Support Team for over a decade.

    When I first joined, we were a lot smaller and the Senior Firefighter on the truck with me for my first shift had been on longer than I had been alive. Outside of what he and many others taught me about the job, he recommended that I start a journal of all the calls and happenings around the hall so that one day I’d have the makings of a book. He was right, but unfortunately, of all the things I heeded and applied, that wasn’t one of them. The point being, there are stories to tell and we all carry them; about us as individuals, as crews, as platoons, and as a Department. The wisdom and instruction about how to do the job are crucial, but the experiences and stories also help to shape our character and our Fire Family as a whole. Stories are important. Through story-telling, we find comfort in what connects us and expand our minds through our differences.

    I’ve come late to the party when it comes to podcasts. A move in the summer of 2017 that involves an hour plus commute, opened up the opportunity to fill that time with some quality content. I’ve been inspired by a number of podcasts and listed the fire-related ones on the Multiple Calls Website in the Resources section along with books, Facebook pages, websites, literature, and videos. You can also find a running list of those in the Fire Service at large that deserve our respect and acknowledgment for their efforts to keep us grounded and progressing, in the Credits section. Please message me if you want me to add someone.

    We get to know each other very well in this line of work. From all that we experience together, we create strong bonds, and we use deeply meaningful words like Family and Brotherhood to describe them. As shift schedules, generations, where we choose to live, our societal norms, and the size of our departments change, our view of the importance and tradition of the Fire Service Family and Brotherhood can be challenged, strained and at risk of being lost. This would be incredibly sad, tragic, and detrimental. We need to continue to invest in each other and learn and participate in each other’s stories.

    Much Love,

    Scott

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    Latest Episodes:
    Episode 128 - Orion Rich May 23, 2026
    Show notes

    Orion Rich has been in the fire service for over 15 years. Rich is a US ARMY veteran. He started as a volunteer and paid on call, eventually transitioning to working in the suburbs of Chicago and currently for the City of Chicago at a busy South Side truck company. His experience ranges from rural water supply and TRT to urban fire tactics. As the owner of The Working Truck Company LLC, his goal is to provide real-world experiences and training with the best Cadre the fire service has to offer. @theworkingtruckcompany https://the-working-truck-company.printify.me/ Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq @rescue_squad_ironworks @truenorthfools @ffrescueontario @firefighterfitnesscanada


    Episode 127 - Kiel Samsing May 02, 2026
    Show notes

    Kiel Samsing is a firefighter, paramedic, neuroscience coach, and author. He serves as a Lieutenant with the Newport News Fire Department and has almost 20 years of cumulative experience. Kiel has taught across the US on firefighting, decision-making, and leadership. He is also the author of a bestselling book on decision-making, “Mind of Fire”. @kielsamsing www.mindoffire.com Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq @rescue_squad_ironworks @truenorthfools @ffrescueontario @firefighterfitnesscanada


    Episode 126 - Destiny Morris Apr 18, 2026
    Show notes

    Destiny Morris is a Licensed Marriage and Family Therapist based in California who specializes in trauma work with first responders, their families, and high-stress populations. She works with adults, couples, and teens navigating PTSD, anxiety, depression, relational challenges, and the cumulative impact of critical incidents. As both the daughter of a first responder and a former first responder partner, Destiny brings lived experience alongside clinical training, including EMDR therapy and First Responder Counselor certification. Her approach blends directness, cultural competence, and genuine connection creating a space where dark humor, honesty, and real conversations are welcome parts of the healing process. Destiny provides telehealth therapy throughout California. She can be reached at 805-743-3453, destinymorristherapy@gmail.com, or online at www.destinymorristherapy.com @on_being_resilient Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq @rescue_squad_ironworks @truenorthfools @ffrescueontario @firefighterfitnesscanada


    Episode 125 - Riley McGilloway Apr 07, 2026
    Show notes

    Riley McGilloway is a third-generation firefighter, carrying on a family legacy rooted in service, pride, and hard work. Raised in Acton, Ontario, he grew up around the fire service and developed a deep respect for the job early on—something that continues to drive how he operates today. In addition to his role on the truck, Riley is an instructor with Southwest Fire Academy, where he’s committed to helping develop the next generation of firefighters. He believes the job is earned daily—through training, discipline, and showing up ready to perform when it counts. Riley also serves as President of True North FOOLS, leading an organization focused on brotherhood, training, and creating real opportunities within the fire service. Through sold-out events, hands-on training, and a strong culture, his mission is to make those around him better and give back to the job. Known for his relentless mindset, Riley approaches his career with the belief that he’s never “arrived.” He continues to push himself through training, leadership, and mentorship as he works toward the next step. Whether on the fireground, in the classroom, or building something bigger for the fire service community, he’s committed to leaving it better than he found it through hard work. @rileymcgilloway @truenorthfools Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq Mid-roll Sponsor: @rescue_squad_ironworks @ffrescueontario @firefighterfitnesscanada


    Episode 124 - Paul Hollingshead Mar 07, 2026
    Show notes

    Paul Hollingshead is the Chief Training Officer with the Oakville Fire Department. He began his career in December 1996 with the Milton Fire Department, initially answering 911 calls before becoming a volunteer firefighter in 1998 and joining the department full-time in 1999. Over the years, Paul worked his way through the ranks, serving as Captain and later Training Officer. Paul later joined the Oakville Fire Department in 2018 as Training Officer and now serves as Chief Training Officer, where he is responsible for developing and guiding firefighter training and professional development. He has a deep passion for the fire service and takes great pride in mentoring firefighters and helping them grow into excellent stewards of the profession. Outside of the fire hall, Paul enjoys working on old cars and motorcycles, traveling with his wife, and spending time with friends. @hollywood_milton Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq @rescue_squad_ironworks @truenorthfools @ffrescueontario @firefighterfitnesscanada


    Episode 123 - Rob Wiggins Mar 05, 2026
    Show notes

    Rob Wiggins has been in the fire service since 2007 and is a proud member of the Barrie Fire and Emergency Service. Rob is an international fire service instructor but more importantly a father and husband. @rob_wig Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq @rescue_squad_ironworks @truenorthfools @ffrescueontario @firefighterfitnesscanada


    Episode 122 - Ziad Hameed Feb 22, 2026
    Show notes

    Ziad Hameed is a dedicated firefighter and NFPA certified instructor with six years of frontline and instructional experience in the fire service. He began his career as a volunteer with Tiny Fire and Emergency Services after responding to a local recruitment call an opportunity that quickly evolved into a lifelong commitment to community protection and professional excellence. Ziad has earned multiple NFPA certifications and maintains a strong commitment to operational readiness, physical fitness, and technical proficiency. He is recognized for fostering team cohesion and camaraderie, contributing to a culture of preparedness and mutual trust within the fire service. His foundational training at Southwest Fire Academy solidified his passion for the profession and inspired his continued pursuit of mentorship and volunteerism. Committed to lifelong learning, Ziad is currently enrolled in the Fire Protection and Prevention Engineering program at Seneca College, expanding his expertise in fire science, prevention strategies, and system design. In addition to active service, Ziad serves as an instructor with Waswanay Consulting, delivering fire service education and training to Indigenous communities across Canada. His instructional work focuses on building local capacity, enhancing emergency preparedness, and supporting the development of sustainable, community-led emergency services. Originally from Baghdad, Iraq, Ziad brings resilience, perspective, and a deep sense of purpose to his profession, which is all part of his personal story. Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq @rescue_squad_ironworks @truenorthfools @ffrescueontario


    Episode 121 - Brent Brooks Jan 29, 2026
    Show notes

    Brent Brooks is a fire service executive, researcher, and international advisor with over 30 years of experience. He currently serves as an Assistant Deputy Chief with the City of Fredericton and previously served as an Acting District Chief with Toronto Fire Services, specializing in highrise and complex-building operations. Brent is widely recognized for bridging frontline firefighting with building design, engineering, and policy. His career includes the development of innovative high-rise tactics, response plans, and equipment packages that have been adopted by multiple fire departments internationally. He has served as a subject matter expert on national and international standards, including contributions related to NFPA integration and complex incident operations. An active leader in the global fire service community, Brent is an advisor to FDIC International, a board member of the Institution of Fire Engineers (Canada), and a member of the Tall Building Fire Safety Network (T70) based in London, England. He is also a member of the Council on Vertical Urbanism (CVU) and the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA). He actively supports professional development and equity initiatives within the fire service, including Fire Service Women of Ontario (FSWO). And has spoken three times at the Fire and Life Safety Directors’ Association of Greater New York (FLSDA) symposium in Brooklyn. Brent is a frequent international speaker and published author, with contributions to Fire Engineering, Fire & Safety Journal, International Fire & Safety Journal, Fire Apparatus Magazine, and CTBUH conference proceedings. He is a co-author of The Book of Search and a regular panellist on Fire Engineering’s Humpday Hangout. He continues to donate his time to more than 100 fire departments worldwide in support of training, research, and firefighter safety. @highrisefirefighting @fdicindy @nfpadotorg @tallbuildingfiresafetynetwork @fswo @fireengineering @countyfiretactics @intfireandsafetyjournal Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq Mid-roll Sponsor: @rescue_squad_ironworks @truenorthfools @ffrescueontario


    Episode 120 - Phil Montgomery Jan 15, 2026
    Show notes

    Phil Montgomery is a Captain with Central York Fire Services with twenty-three years on the job. He is energetic about teaching high-rise and mid-rise firefighting. and technical rescue skills. He has learned from some of North America's best and seeks to emulate them as a motivational role model to others. Phil is passionate about building confident firefighters, who are enthusiastic, determined and hard working. Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq


    Episode 119 - Matthew Lysy Jan 14, 2026
    Show notes

    Matthew Lysy is a Firefighter/Paramedic with the Prince George's County, MD Fire and EMS Department and 10 year veteran of the emergency services. As a second generation firefighter and continuous student of the profession, Matthew has come to recognize the need to incorporate the human element into operations. With the advancements in technology, apparatus, and PPE the human response is still largely removed from operations. Hailing from New Jersey and growing up along the beach has helped to shape an active and disciplined lifestyle. It is Matthew's belief that although we are a high performance profession in many ways there is still a lot we can learn from in the advancements of other high performing industries. Matthew holds a Bachelors of Science Degree in Psychology from King's College and is a State of Maryland Level II fire instructor. Matthew is a lead fire instructor with Task Force 1 Inc and an assistant instructor with O2x Human performance. For fun Matthew enjoys spending time with family and exploring new places. Matthew currently lives outside of Baltimore, MD. @matthewlysy12 Sponsorship: @southwest_fire_academy Editing: @bradshea Marketing: @m.pletz Administration: @haileygreenfitness Partnership: @firefighternationhq


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