Masters of Home Service

Latest Episodes:

Why 1 in 3 Trips Puts Your Business at Risk Oct 27, 2026

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One bad driver can expose your company to thousands in business liability. Learn how to protect your fleet, prevent costly driver mistakes, reduce liability, and potentially save 10–15% on commercial auto insurance.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Sadi Ingallina, Kyle MacDonald, and Beau Batcheller to share real stories of vehicle damage, insurance claims, and fleet management mistakes.

Show Notes:

[01:07] How vehicle accidents and equipment damage hurt profit
[02:49] How dash cams protect contractors from accident liability
[05:41] Tracking fleet maintenance, repairs, and vehicle records
[08:25] Why 1 in 3 work vehicle trips involves a safety event
[09:39] Should you hire employees with bad driving records?
[11:28] How to check driving records before hiring technicians
[12:02] How GPS tracking helps monitor new employee driving
[15:12] Rewarding employees for safe driving habits
[16:45] When should unsafe drivers lose driving privileges?
[18:05] Why every business needs an employee driver agreement
[20:18] Can GPS tracking lower commercial auto insurance by 10–15%?
[23:22] Lightning round: Accident response, dash cams, and driver tracking

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More Jobs or Higher Prices? The Math Says… Oct 20, 2026

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More customers don’t always mean more profit. Learn why raising your prices could be a smarter way to grow, how to spot underpriced customers, and how to increase rates without losing your best clients.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Gabe Chrismon (Oply) to talk about why only chasing more work can hurt your bottom line and how to know when it’s time to charge more.

Show Notes:

[00:56] Double your prices or double your customer volume?
[03:14] How route density affects home service profitability
[06:03] Why raising prices can beat chasing more leads
[08:32] How to raise prices without losing every customer
[10:29] Should loyal customers pay less for the job?
[11:38] What costs should you consider when setting prices?
[13:13] How often should home service businesses raise prices?
[15:54] How to find underpriced customers in your business
[18:17] Why home service businesses wait too long to raise prices
[19:29] How to deliver more value after raising your prices
[21:07] Can you raise prices without making a big announcement?
[23:22] When do you not raise a customer's price?
[24:42] Lightning round: Price increases, volume, and close rates

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More Jobs or Higher Prices? The Math Says… Oct 20, 2026

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Show Notes:

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The $5 Cinnamon Roll That Led to a $100K Lead Oct 13, 2026

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Tired of paying more for leads? Learn how community events, local partnerships, and creative giveaways can help you generate referrals, attract new customers, and stay top of mind without relying on paid ads.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Kasy Allen (Wheatley Creek Services) to break down how she turns genuine community involvement into new business opportunities, including how a $5 cinnamon roll led to a $100K remodel job.

Download our free community marketing playbook to put their tips into action: https://bit.ly/4s2cr03

Show Notes:

[00:50] How community marketing builds local brand awareness
[01:22] Turn local sponsorships into real engagement
[03:40] Does community involvement generate home service leads?
[04:34] Why local referrals and reviews build customer trust
[05:33] How to get contractor referrals through local networking
[06:17] Attract leads at community events and farmers markets
[06:49] How a $5 cinnamon roll led to a $100K remodel
[09:30] What promotional products actually keep your brand visible?
[10:27] Using bingo and local events to stay top of mind
[12:03] How local speaking opportunities can build authority
[13:25] How community service can earn local press coverage
[14:11] Can any home service business use community marketing?
[15:10] How to market locally without burning yourself out
[17:11] Lightning round: Community marketing tips

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Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

From a Borrowed Mower to 55 Employees by Age 24 Oct 06, 2026

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What does it take to build a seven-figure landscaping business at 24? Beau Batcheller shares his journey: charging $20 per lawn at 15 years old, building a team of eight crews, and running a 12-acre nursery.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Beau Batcheller (Five Stones Landscape) to break down how he built and scaled his landscaping business, including what happened when revenue jumped from $1 million to $7 million in under 12 months.

Show Notes:

[00:13] How to start a landscaping business with just $60
[03:25] Why taking action matters when starting a service business
[04:24] How Beau grew to 55 employees and eight landscaping crews
[06:58] How to hire as your home service business grows
[08:11] Scaling from $1M to $7M in under 12 months
[08:46] Does hiring more employees solve growth problems?
[10:14] How do you lead employees who are older than you?
[11:19] What it takes to run a landscaping company at age 24
[12:11] How do you generate landscaping leads as you grow?
[14:28] Why one bad hire can hurt your entire team
[15:40] How to scale a service business without adding chaos
[16:47] Lightning round: Mindset advice for young business owners

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Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

Stop Promoting Your Best Tech: How to Build Real Leaders Sep 29, 2026

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Your best technician might be the wrong person to promote to management. Learn how to spot management potential, test employees before promoting them, and train new leaders without rushing the transition.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Sadi Ingallina (Grow Your Tree Co.) and Rich Camacho (BlueRecruit) to break down how home service business owners can develop technicians into managers while keeping the right people in the roles where they’ll perform best.

Download our free team readiness checklist to put their tips into action: https://bit.ly/4h3bwqW

Show Notes:

[00:42] Why promoting your best technician can backfire
[01:54] How to successfully promote a technician into management
[02:45] Does your best technician actually want to manage?
[03:22] How one-on-ones reveal management potential
[07:05] How to test leadership skills before a promotion
[10:04] What makes a technician a good manager?
[12:03] Training technicians for the move from field to office
[14:04] What if a management promotion isn’t working?
[16:53] Why investing in your employees pays off
[17:56] Signs an employee has leadership potential
[20:42] How to teach new managers to lead others
[22:55] Lightning round: Management skills and red flags

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Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

How Much Did You Make Today? Track Daily Profit in Real Time Sep 22, 2026

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Do you actually know how much money your business made today? Learn which business metrics to track, how to catch profit and sales problems early, and how an end-of-day report can help you make faster decisions instead of waiting for your monthly P&L.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Kasy Allen (Wheatley Creek Services) to explain how she brings revenue, profit margins, labor costs, sales data, and other key numbers into one place to get a clearer picture of how her business is performing.

Download our free home service reporting playbook to put their tips into action: https://bit.ly/3VdANHA

Show Notes:

[00:52] Why a monthly P&L isn’t enough to run your business
[02:29] Which home service business metrics should you track?
[04:00] Gross profit vs. net profit margin explained
[04:50] What’s a healthy gross profit margin for service businesses?
[06:26] How daily tracking helps you catch sales problems early
[07:06] Using your schedule for capacity planning and hiring
[08:30] How to build an automated end-of-day business report
[10:03] What should an end-of-day report actually track?
[10:57] How to set daily, monthly, and quarterly business goals
[12:29] How to account for seasonality in business reporting
[13:44] How to test automated business reports for accuracy
[14:30] Using employee reports to track KPIs and bonuses
[15:38] How AI can help turn business data into decisions
[17:06] Lightning round: The business metrics that matter most

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

This Company Built a Multi-Million Dollar Brand in Pink Sep 15, 2026

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You can have the best-looking trucks in town, but your brand falls apart when the service doesn’t match. Learn how to build a home service brand that stands out, keep your team delivering on it as you grow, and turn small details into a customer experience people remember.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Brandon Downer (Pink’s Windows) to explain how thoughtful branding, consistent employee training, local customer communication, and a well-planned customer journey helped Pink’s build a recognizable business brand.

Show Notes:

[00:48] How to build a memorable home service brand
[02:32] What makes customers remember and trust your brand?
[03:20] How Pink’s created a brand that stands out
[05:24] How to keep your brand consistent as you grow
[07:22] Does your home service business logo really matter?
[11:31] How Pink’s trains technicians to protect its brand
[13:38] Keep employee training consistent as you scale
[14:59] How final walkthroughs improve service quality
[16:49] Mapping your home service customer journey
[20:54] Why Pink’s keeps customer phone calls local
[22:50] Why owners should stay active in their local community
[23:35] Lightning round: Where should you start a rebrand?

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

How to Add New Services (Without Sinking Your Business) Sep 08, 2026

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A new service can unlock more revenue, but expanding too fast can cost you. Learn how to add complementary services, track profitability, and cross-sell without putting your business at risk.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Kasy Allen (Wheatley Creek Services) and Haley and Austin Rogers (Avai Property Solutions) to explain how to test demand before investing, decide when to hire separate teams, and use cross-selling to grow new service lines.

Download our free cross-selling and upselling scripts to put their tips into action: https://bit.ly/4gSFuOt

Show Notes:

[00:51] Choosing new services your customers already need
[02:17] Should you hire a separate team for a new service?
[04:21] How to schedule and manage multiple service lines
[07:00] How can you test demand for a new service?
[08:20] How to track profitability for each service
[10:00] What are the risks of taking on bigger jobs?
[11:29] How to market and cross-sell your new services
[12:52] Lightning round: Lessons for adding new services

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

Gen Z Doesn't Want to Work? Think Again. Sep 01, 2026

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Gen Z wants to work, and 60% are looking at the trades. The key is knowing where to find them and what keeps them around. Learn how to reach younger workers, make hiring easier, and build a workplace they want to stay in.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Rich Camacho (BlueRecruit), Haley Rogers (Avai Property Solutions), and Jacob Palmer (Palmer Electrical) to explain why Gen Z is choosing the skilled trades and what home service businesses can do to recruit, train, and retain the next generation.

Show Notes:

[01:00] Debunking the “Gen Z doesn’t want to work” myth
[03:13] What Gen Z employees want from employers
[03:59] Why is Gen Z choosing skilled trade careers?
[07:43] How to recruit Gen Z workers for the trades
[08:29] Can TikTok help you recruit skilled trade workers?
[09:24] How employee referrals help you find younger workers
[10:08] What does Gen Z workers look for in a job?
[11:01] Why your hiring process needs to be mobile-first
[12:01] The cost of complicated job applications
[14:28] Why social media is becoming a recruiting tool
[15:11] What social media content attracts job applicants?
[19:08] How to train and retain Gen Z employees
[22:05] Lightning round: How to manage and recruit Gen Z

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Never miss an episode of the Masters of Home Service. Subscribe or follow wherever you get your podcasts.

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