Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes:

Learning -vs- LEARNING Apr 04, 2019

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With an abundance of available resources we tend to horde knowledge and never truly apply it to our lives. Is our quest to learn getting in the way of our growth?

Today on Shift Break we talk about how to learn and grow in a way that truly makes a difference.

146 : How to Host a Throwdown w/ Justin Shepherd of Spencer's Coffee in Bowling Green, KY Apr 02, 2019

Show notes

Want to know what goes into hosting a killer throwdown that energizes your baristas and brings the community together? Well your in luck because today we are talking with the creator of one of the nation's biggest and most successful throwdowns, Justin Shepherd! Justin owns Spencers Coffee in Bowling Green, KY and has been hosting the "My Old Kentucky Throwdown for 7 years. With a 64 competitor bracket, thousands in prizes, and 10s of thousands raised for autism awareness, this throwdown is one we should surely be learning from. In this conversation Justin covers in-detail the most critical things you need to do to make sure your throwdown goes down without a hitch and is not just thrown together.

These tips are super insightful, practical, and born from years of learning by doing.

Enjoy!

Links:

www.spencerscoffee.com/kytnt

Instagram

145 : Founder Friday with Red Rooster Coffee Roaster Co-Founder, Haden Polseno-Hensley Mar 28, 2019

Show notes

Today on Founder Friday we get to hear from Haden Polseno-Hensley, Co-Founder of one of my favorite coffee companies, Red Rooster Coffee Roasters in Floyd, Virginia! The values that drive the company, the quality of the people, the way they invest in their community and staff, and the quality of their coffee... all reasons why I admire Red Rooster and am excited to share this interview with you all today.

We get to talk about the evolution of their business, learning how to roast coffee, revamping operations, how they divide the business between retail and roasting, what they do to invest in staff, the story behind opening a day care in their shop, and advice for roaster retailers.

Links:

www.redroostercoffee.com

Instagram

The Miracle of the Mundane: How curiosity helps our sustainability Mar 28, 2019

Show notes

When we think of the work we do on a daily basis we are not typically prone to describing it as "fascinating". For many of us it is a mundanity that we want to escape from. Today on Shift Break we are chatting about how a shift in perspective in the shop regarding the world we take for granted can help energize and sustain us.

144 : A Conversation with 2019 U.S. Barista Champion, Sam Spillman! Mar 26, 2019

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The Champ is in the house! 2019 U.S. Barista Champion, Sam Spillman of Dillanos Coffee Roasters joins me for this very special episode. In our conversation we discuss the evolution of her coffee career, her love for the community, what drives her as a professional, competition, challenges she has faced developing as a competitor, her first origin trip, balance in the pursuit of a goal, and what went into and inspired her stellar winning presentation.

I hope you are inspired by this interview with Sam. She is truly a humble champion who is equal parts amazing technical skill and compelling professional passion.

Enjoy!

LINKS:

Instagram

Sam's Performance Skip to - 5:13:40 in the live stream video

www.dillanos.com

What is Professionalism? Some thoughts for the future of service Mar 21, 2019

Show notes

Professionalism is a loaded word that has been discussed a lot lately. It is a trait many of us want to be perceived as having but are sent mixed signals from bosses or judges as to what is, or is not, professional. Today we chat about professionalism and the need for a nuanced understanding of it that celebrates diverse expression of it. I hope you take the time to reflect on this one as I often see this element being responsible for a lot of the stagnation in coffee retail today.

143 : Behind the Scenes of the new "Baristas" Movie w/ Director, Rock Baijnauth Mar 17, 2019

Show notes

It's an honor to welcome to the show the director of the 2nd Barista movie "Baristas", Rock Baijnauth! The first movie "Barista" was a huge success and brought the barista competition world to a very global audience. We are now only a month away from the release of the follow-up to that film, Baristas. In this episode I got to talk to Rock about the process involved in filming, the goals he and his crew had in making these movies, why highlight coffee as a film maker, who is in this film, what can we can expect from the movie, and what he has experienced and learned from the professional barista world through creating these documentaries. He also gives some advice to anyone hoping to make a documentary film of their own!

Enjoy!

Links:

http://baristafilms.com

Twitter

Facebook

Instagram

Winning and Losing : Thoughts on pursuits and their wake Mar 14, 2019

Show notes

It is easy to get caught up in the pursuit of the top position in any endeavor and base our value on the results. How we approach our goals will determine what we get out of it. Today we chat about winning, losing, and perspectives to help us stay grounded as we reach new heights.

142 : Entrepreneur Interviews from Coffee Fest NYC! : British Coleman & Shabria Quinn Robinson, Peter Moses, and Ryan Vaxmonsky share their passion knowledge, and inspire us all Mar 12, 2019

Show notes

I am so excited to share these interviews from the show floor at Coffee Fest NYC! I had the chance to interview the amazing British Coleman & Shabria Quinn Robinson who are in the very early planning stages of their business, "Pour Coffeehouse and Lounge" in Saginaw, MI. Then I got to interview Owner Peter Moses who is right in the middle of building out his company, "Mighty Oak Roasters" in Astoria, NY. Finally I chatted with Ryan Vaxmonsky, Owner of the retail/roaster business, Evermore Coffee Roasters which is now 1 1/2 years in business.

Each of these wonderful people brings a unique and inspiring perspective on the coffee industry and the road to business ownership. I hope you enjoy hearing their stories and learning, getting motivated by their passion, and learning form their experiences.

Links to visit:

http://mightyoakroasters.com

https://www.evermorecoffee.com

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Empathetic Systems Mar 07, 2019

Show notes

It is often the case that we create systems in the cafe and then lose connection with the real impact those systems have in the lives of the staff and customers. Today we talk about the need for empathy in developing systems that serve the shop as well as those caring for the shop.

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