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    Arts

    Keys To The Shop : Equipping Coffee Shop Leaders

    A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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    Latest Episodes:
    331 : The 7 Deadly Sins of my Career Feb 22, 2022
    Show notes

    We all make mistakes. It's part of the learning and growth process for everyone. As you go in your career you will find that there are certain types of mistakes that are worse than others in that they have a greater negative impact on you and those around you.

    I have been doing this coffee thing long enough to have amassed a nice list of those types of mistakes and today I want to share that list with you and elaborate on each one. I am pretty sure most if not all the listeners here will experience or are currently mired down in one or more of these mistakes and it's my hope that by shedding light on it in this episode you will be able to correct course sooner than I did!

    We cover:

    1. Arrogance
    2. Being Overbearing
    3. Taking it Personally
    4. Not listening to my boss
    5. Poor Heath
    6. Overwork
    7. Passive approach to development

    Related Episodes:

    083: 6 Essential Books for your Professional Growth

    243 : Encore Episode! "The Sleepwalking Barista (Owner)"

    Patience & Passivity : Career Advice for the Long Game

    258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence

    266 : Building Physical Resilience W/ Dr. David Dahl DPT, CAFS

    Visit our amazing Sponsors!

    www.prima-coffee.com/keys

    www.pacficfoodservice.com

    www.coffeefest.com


    RoR #12 : Inside Coffee Packaging w/ Ever Meister Feb 21, 2022
    Show notes

    Your coffee packaging holds more than just coffee. It holds an incredible amount of potential for communication of values, impact on the supply chain, and how coffee itself is percieved and succeeds in the global market. Packaging might not seem like the most compeling topic but the package itself may be on of the main tools that compels consumers and how we approach it matters greatly.

    Today on the Rate of Rise series from Roast Magaine we will be exploring pacaging and beyond with the author of the Sept/Oct 2021 article "The Perfect Package", Ever Meister.

    Ever Meister has worked in the coffee industry for 20+ years in a wide range of capacities, but primarily she is a journalist, educator, and communicator whose work focuses on issues of access, equity, and ethics. She is the author of New York City Coffee: A Caffeinated History (The History Press, 2017) and the host of the coffee-marketing podcast In Good Taste on the Sprudge media network.

    A conversation with Ever will always lead to the deep and existensial issues at the root of our industry and this one is delivers that in spades along side some extremely practical tips and advice to put into action as your develop your own coffee packaging.

    We cover:

    • Evolution of packaging
    • What are the main considerations
    • Decisions fatigue
    • Customer experience
    • Judging Quality control claims
    • Investing in vendor relationship
    • How do we decide what to prioritize
    • Time budgeting
    • Sustainability
    • The give and take of waste
    • Messaging on the bag
    • Constraints and values

    Links:

    Ever Meister on Instagram: @justmeister

    Meister@justmeister.com

    Subscribe to Roast Magazine! Use code "ROR" to get $5 off

    Related Episodes:

    RoR #1: A Conversation w/ Anne Cooper of Equilibrium Master Roasters

    RoR #2: Exploring Quality Control w/ Spencer Turer of Coffee Enterprises

    RoR #3: Making Contingency Planning a Reality w/ Andi Trindle Mersch of Philz Coffee

    RoR #4: Practical Thermal Dynamics w/ Candice Madison of Royal Coffee / The Crown Oak

    RoR #5: Time and Color in Roasting w/ Morten Munchow of Coffee Mind"

    RoR #6: Buying Less and Doing More w/ Ever Meister

    RoR #7 Illustrative Sample Roasting w/ Mike Ebert of Firedancer Coffee Consultants

    ROR #8 How Post-Harvest Processing Impacts Flavor w/ Siva Subramanian and Byron Holcomb of Olam Food Ingredients

    RoR #9 Inside the Roaster's Tool Kit w/ Kat Melheim of Black and White Coffee and The Coffee People Zine

    RoR #10 : What Your Broker Wishes You Knew w/ Scott Merle of La Minita Coffee

    RoR #11 : Exploring Scent w/ Sandra Elisa Loofbourow


    Proactivity in the Owner - Manager Relationship Feb 18, 2022
    Show notes

    We often talk about charitable assumption and being proactive to address the needs of our guests. But how often are we considering the way we approach the relationship between owners and managers? There are a lot of expectations going both ways but not always a lot of understanding.

    Today on Shift Break we are going to talk about how if we can lean into communication and the spirit of mutuality then I am going to guess a lot of bad blood can be avoided.

    Related Episodes:

    261 : The Basics of Managing Managers

    141 : The 27 Challenges Managers Face w/ Bruce Tulgan

    109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it

    229 : 7 Tips for New Managers

    Visit our Sponsors!!!

    The best espresso machines in the world!

    www.lamarzoccousa.com

    Custom branded mobile apps for your shop!

    www.espressly.co


    330 : Establishing Systems in Your Coffee Shop Feb 15, 2022
    Show notes

    Good intentions are nice and all, but how do you make sure that you can actually deliver on your ideals for quality, service, and beyond? The answer is systems. Unfortunately many shops are organizationally flying by the seat of their pants and delivering an inconsistent and frustrating experience. A well developed set of processes, lists, and procedures will give consistency to the standards we strive to offer our baristas and guests as well as aid us in developing a culture where people feel confident and cared for.

    But how do we create, establish, and refine systems and processes so they serve our shops and people well? That is exactly what we are going to cover today in a pretty thorough examination of the steps needed to make and launch systems in your cafe.

    We cover:

    • Beginning mindsets and assumptions
    • Leaders role
    • Observation and feedback
    • Rules for prioritization
    • Writing for detail and for realism
    • Training, coaching, and refinement
    • Advice for both the new and existing shop

    Related episodes you must listen too!

    329 : How to Teach Company Values to Your Staff

    123 : The 10 Essentials of a Barista Manual

    080 : Changing things in the Cafe : A workflow for Refinement

    057 : SOP's FTW! Success through Standard Operating Procedures

    007 : The 4 Keys to an Effective Checklist

    Feedback Culture : Making feedback a part of what you do not just something you sometimes do

    The Impact of Absence

    Visit our amazing Sponsors!

    www.prima-coffee.com/keys

    www.pacficfoodservice.com

    www.coffeefest.com


    Customer Caricatures and Inside Jokes Feb 10, 2022
    Show notes

    When the customer first walks in the what do you think about them? Well chances are your immediate thoughts will be based on your assumptions formed in conversation with fellow baristas and the inside jokes we have at their expense. Yes, customers can say and do very similar things but why is our default to seek out ways to dismiss and make a caricature of them rather than trying to serve them with the benefit of the doubt as individual?

    Today on Shift Break we are going to talk about the problem with our natural tendency to train our brain to react to and think about customers in ways that ends up creating an unfair and less than stellar coffee experience.

    Related Episodes:

    Gossip: How this toxic element destroys community in the coffee shop and what to do instead

    019 : 10 Reasons to Love the Customer w/ Chris Deferio

    Encore! Curbing Their Enthusiasm

    329 : How to Teach Company Values to Your Staff

    Visit our Sponsors!!!

    The best espresso machines in the world!

    www.lamarzoccousa.com

    Custom branded mobile apps for your shop!

    www.espressly.co


    329 : How to Teach Company Values to Your Staff Feb 08, 2022
    Show notes

    It's pretty easy to write our a set of company values. But how do you teach them in such a way that your staff own them and live by them? Now THAT is not easy. If you want to teach your staff the company values so that you are confident that they know, understand, and act according to them, even if you are not there, then todays episode is for you. We will be talking with about the five tips and methods needed to teach values effectively to your baristas and create a culture the lives those values out every single day.

    We cover:

    • Creating meaningful values
    • Your daily example
    • The tools you use
    • Cultural saturation
    • Speaking the language
    • Seeking connections to values
    • Being open to change focus

    Recommended Episodes:

    Learning -vs- LEARNING

    Scaling Values

    Bridging the Values-Actions Gap

    The Conversational Reality of Your Business : Thought on how to approach creative projects in the new year

    Visit our amazing Sponsors!

    www.prima-coffee.com/keys

    www.pacficfoodservice.com

    www.coffeefest.com


    Two Reasons to Not Install a Manager...Yet Feb 03, 2022
    Show notes

    One of the questions I get asked a lot by consulting clients is when they should instal or think about hiring a manager. I see lots of coffee shops get into the mindset that they "should" have a manager but I don't often see people give competing reasons other than it is part of the coffee shop structure they see elsewhere.

    Today on Shift Break we are going to chat about a couple reasons you should delay the installation of a manager and why doing so will help you make a better management decision when the time is right.

    Recommend Episodes: Hiring for Future Leadership Helping Managers Avoid Burnout Tips on how to Replace a Manager 261 : The Basics of Managing Managers 129 : Founder Friday w/ Casey & Jeremy Miller of The Mudhouse, St. Louis, MO

    Visit our Sponsors!!!

    Custom branded mobile apps for your shop!

    www.espressly.co

    The best espresso machines in the world!

    www.lamarzoccousa.com


    328 : Relationships and Resiliency w/ Xavier Alexander of Metric Coffee Jan 29, 2022
    Show notes

    Navigating our way through the coffee industry can be a daunting task. Especially if you want to make a difference. As you go you are confronted with many challenges that threaten your stability and test both your resolve and faith in the reasons you began the journey in the first place. Through it all though, there is a kind of wisdom, strength, and perspective that you gain if you use your experiences, good or bad, as opportunities to refine yourself, what you do, and why you do it.

    Today we are going to be talking with the co-founder of Metric Coffee in Chicago. Xavier is someone who has had all these experiences and more working in the heart of the specialty coffee world since the early 2000's as a barista, roaster and roasting manager, and now for the last 8 years founding and running his own roastery and cafe space along with business partner, Darko Arandjelovic.

    Metric Coffee was born from a common desire of both founders to create a better way for themselves and for those producers they represent as roasters. A Good Food Award winning company, Metric definitely roasts and sources excellent coffees, but the relationships and commitment they develop along the way with producers is a hallmark of what makes Metric truly special.

    In today's conversation we are going to hear Xavier detail his own beginnings in coffee, growing in skill but also restlessness, developing resiliency through personal and professional trials, and of course the values, mission, and motivations behind starting Metric Coffee.

    This conversation gets deep and hopefully speaks to your heart and mind and gets you to see the world around you and your business in a clearer light.

    We cover:

    • Developing values early in life
    • Learning as a roaster
    • The catalyst fo beginning Metric
    • Revelations via relationships
    • Using your position to build solutions
    • Developing resiliency through hardships
    • Personal responsibility and not blaming others
    • Why it's not a race
    • Iterating the mission
    • Long term relationships
    • Intuition and who to work with
    • Inspiration to pay it forward through business
    • Having a serving heart
    • Representing the coffee well in a cafe
    • Resourcing staff
    • Defining success

    Related Episodes:

    Sustainability Series #2 : Importing & Roasting

    060 : Serving the Coffee Plant w/ Hanna Neuschwander, World Coffee Research

    265 : Gaining Clarity on Transparency w/ Jonas Lorenz of The Pledge

    020 Joe Marrocco : Transparency, Origin Knowledge,and Your Shop : How to approach and apply coffee origin information to enhance, not detract, from the cafe experience

    288 : The Truth behind Cheap Coffee w/ Karl Weinhold

    Visit our amazing Sponsors!

    www.prima-coffee.com/keys

    www.pacficfoodservice.com

    www.coffeefest.com


    327: Founder Friday! w/ Phuong Tran of Lava Java Jan 28, 2022
    Show notes

    Today we get to talk with a pillar and foundational member of the specialty coffee community, Phuong Tran of Lava Java

    For 20 years now Phuong Tran has been the owner/operator of the famed coffee shop, Lava Java in Ridgefield Washington. There she discovered a passion for coffee that led her to not only craft the shop into a beacon of hight standards in the beginning of the 3rd wave of coffee, but she also became inspired to begin competing to in barista competitions as a way to improve. She won the U.S. title in 2005 and amidst the notoriety of the win simply continued to run a great cafe and teach coffee to her staff and through the SCA.

    I am lucky to consider Phuong a friend who I have known since back in 2006 or so. I have been inspired by her consistency, focus, values, and the simplicity with which she runs her shop and crafts her life.

    Today we get to explore her story from buying a business, discovering specialty coffee, and taking on new challenges - to competition, teaching, and advice to other owners from her extensive experience.

    I hope you really enjoy this one!

    We cover:

    • Beginning coffee as an owner
    • Buying an existing shop
    • Learning the industry and taking on challenges
    • Changing and refining things at the shop
    • Establishing standards and finding specialty coffee
    • Motivation for Competition
    • Winning the U.S. Title
    • Scaling to a 2nd location
    • Choosing simplicity
    • Self care and balance

    Links:

    www.lava-java.com

    Recommended Episodes:

    305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA

    Founder Friday! w/ Adam ObrĂ¡til of Industra Coffee, Brno, Czech Republic

    252 : Founder Friday w/ Klaus Thompson of the Coffee Collective, Denmark

    232 : Founder Friday w/ Blew Kind of Fanny Lou's Porch

    Visit our awesome sponsors!

    Ground Control : Revolutionary Batch Brew Coffee!

    www.groundcontrol.coffee

    The Barista Series: Best Plant Based Beverages on Earth!

    www.pacificfoodservice.com


    Irresponsible Encouragement Jan 27, 2022
    Show notes

    As we set out in our coffee journeys as either entrepreneurs or professionals within a company, we tend to seek out and cultivate groups of people around us who offer affirmation almost exclusively. Not matter what we are doing, the mindset we have and therefore the mindset we want other to have is to only offer positive and encouraging words. Trouble is that sometimes those words can cover up real needs that should be explored which makes some encouragement irresponsible.

    In today's Shift Break we are going to talk about this personal echo chamber and the need to pursue reality in the face of our own and others misguided desires to keep us far from it.

    Related episodes:

    Stop Lying Keeping it Real 277: Encore Episode: How to respond to Negative Feedback 283 : 5 Bad Reasons to Open a Coffee Shop Taking Offense to Critique

    Visit our Sponsors!!!

    Custom branded mobile apps for your shop!

    www.espressly.co

    The best espresso machines in the world!

    www.lamarzoccousa.com


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