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    Arts

    Keys To The Shop : Equipping Coffee Shop Leaders

    A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

    Advertise
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    Latest Episodes:
    Don't Forget Relationships May 18, 2023
    Show notes

    The foundation of the building determines the stability of what is built on it. When it comes to building a coffee shop business your growth cannot out pace the degree to which you invest in the relationships and the culture at the heart of it.

    On today's Shift Break we will be talking about the need to increase engagement, resourcing, communication, and meaningful connection as you get business and the business develops in size and scope.

    This is a very important topic and one that I hope you take to heart and put into practice.

    Listen to these related episodes next:

    • 248 : The 5 Elements of Resourcing your Team
    • 074 : The Life Changing Power of Good Authority w/ Jonathan Raymond
    • 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe
    • 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aire
    • Expectations for Growth
    • Reasonable Expectations

    Visit our Sponsors!!!

    The best espresso machines in the world!

    www.lamarzoccousa.com

    Custom branded mobile apps for your shop!

    www.espressly.co.


    410 : A Conversation w/ 2023 U.S. Barista Champion, Isaiah Sheese of Archetype Coffee! May 15, 2023
    Show notes

    Tenacity, humility, and curiosity. Whether you are working as a barista, competing, opening your own shop and roastery, these are character traits that are essential for success. Today we are talking with someone whose long career in coffee has been characterized by these values. We are chatting with the new U.S. Barista Champion, Isaiah Sheese!

    Isaiah Sheese is the Owner of Archetype Coffee located in Omaha, Nebraska. He has been working in the coffee industry for almost 20 years in various roles from barista, to QC cupper, green buyer, janitor, and now owner. He has competed in the US Barista Championships for 9 years, judged for 2 years, and placed top 6 in 8 of the 9 qualifiers. He finished 5th in 2020 and is now the 2023 US Barista Champion.

    In my conversation with Isaiah we get to talk about his beginnings in coffee, the early experiences of competition, starting and running Archetype, and the pursuit of hospitality while also pushing coffee forward.

    We Cover:

    • Entering the coffee industry
    • Discovering barista competitions
    • Challenges of taking the next step in career
    • What moments changed the game in competition
    • Pursuit of excellence
    • How judging changed things
    • Starting a business and meeting customers where they are
    • The importance of community trust for cafe success
    • Tenacity in competition and the evolution of Archetype
    • His winning routine and how they approached it differently

    Links:

    • www.drinkarchetype.com
    • FOLLOW! @ARCHETYPEROASTERS
    • Isaiah Sheese on Instagram @isaiahsheese

    Listen to these related episodes next!

    • 394 : Happy Coffee People w/ Wendelien van Bunnik
    • 390 : 7 Ways to be Consciously Competitive
    • 320 Founder Friday! w/ Francesco Sanapo of Ditta Artigianale, Florence, Italy
    • 045 : Simple, Powerful Hospitality w/ Philip Turner
    • 343 : Founder Friday! "Curated Edition" | Hospitality + Meeting People Where They Are

    Visit our awesome Sponsors!

    GROUND BREAKING BREWING MADE SIMPLE!

    www.groundcontrol.coffee

    THE BEST PLANT-BASED BEVERAGES ON THE PLANET!

    www.Pacificfoodservice.com

    30 years of resourcing you with the best products and education!

    www.coffeefest.com

    Use Code: "KEYS" for 50% General Admission


    Embrace the Fallout May 11, 2023
    Show notes

    It is not so much the fear of change that keeps us from moving forward in the areas we know are necessary. It is the fear of what will happen when we implement the change. The fall out, we imagine, is too much to handle and so we stay where we are.

    On today's Shift Break we will be talking about why you need to embrace the fallout related to needed change and how doing so in a people-first way will, in spite of the inconveniences, lead to a better outcome.

    Listen to these related episodes next:

    • 301 : Hiring and Training for Excellence
    • 191 : Retraining your Staff on new Standards
    • 080 : Changing things in the Cafe : A workflow for Refinement
    • 179 : What you MUST Know About Employee Culture w/ Stan Slap

    Visit our Sponsors!!!

    The best espresso machines in the world!

    www.lamarzoccousa.com

    Custom branded mobile apps for your shop!

    www.espressly.co.


    409 : The Science of Optimizing Your Espresso w/ Samo Smrke May 09, 2023
    Show notes

    One of the hardest things to make consistent in the coffee shop is your espresso. There are so many variables that contribute to the final product, not to mention the number of different baristas tasked with making coffee daily. can be very overwhelming and inevitably we throw in the towel and end up with a let than optimal product. Well good news! Today we get to dive into the science of optimizing your espresso with coffee scientist Samo Smrke!

    Samo Smrke is a scientific associate at the Zurich University of Applied Sciences (ZHAW) in the group of prof. Yeretzian. He is involved in coffee research projects in collaboration with industry partners and in fundamental research on various topics of coffee chemistry and coffee science. He is leading a module of the Coffee Excellence continuing education course at ZHAW, and various other educational programs with partners of ZHAW.

    Samo is actively participating at coffee conferences, is one of the co-authors of the SCA Freshness Handbook and Water Handbook and has contributed to scientific papers and book chapters about coffee.

    In this episode we discuss several major factors that need to be considered and optimized in order to always have the consistent and excellent espresso you want to serve on your coffee bar.

    We cover:

    • Samo's journey into coffee
    • Ideal resting times and CO2
    • Aroma and taste variance in coffees
    • What causes crema
    • Various roast levels and decaf
    • The grinder's role
    • Steps to take in addressing problematic coffee
    • The importance of tracking and systems
    • The science communities role in tandem with professional baristas

    Links:

    • Samo's Instagram Account @samosmrke
    • https://www.zhaw.ch/en/about-us/person/smrk/

    Listen to these related episodes next!

    • 372 : Milk Steaming Master Class: Science + Craft w/ Morten Munchow and Emilee Bryant!
    • 350 : The Physics of Filter Coffee w/ Jonathan Gagné
    • 196 : Understanding Customer Preferences w/ Peter Giuliano Transcript
    • RoR #16 : Ideal Resting Times for Roasted Coffee w/ Joey Stazzone of Cafe Kreyol
    • 389: How to Approach Modern Coffee Processing w/ Christopher Feran

    Visit our awesome Sponsors!

    GROUND BREAKING BREWING MADE SIMPLE!

    www.groundcontrol.coffee

    THE BEST PLANT-BASED BEVERAGES ON THE PLANET!

    www.Pacificfoodservice.com

    30 years of resourcing you with the best products and education!

    www.coffeefest.com

    Use Code: "KEYS" for 50% General Admission


    Avoid These Cafe Meeting Mistakes May 04, 2023
    Show notes

    Like you, I have been to and conducted my fair share of cafe meetings. And also like you, I have seriously questioned the effectiveness of these get togethers. In fact, in many cases meetings can hurt more than help. How do we avoid this?

    On today's Shift Break I will be taking you through a few big mistakes that contribute to bad or ineffective meetings, and what to do instead to make sure your gatherings are assets to the business and not liabilities to culture.

    Related episodes:

    • Communicate, Duplicate, Repeat : Key habits that make information stick
    • Turning the Ship
    • My #1 Interview Mistake
    • 229 : 7 Tips for New Managers
    • 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017
    • 244 : Top 10 Ways to Lose Employees
    • 179 : What you MUST Know About Employee Culture w/ Stan Slap

    Visit our Sponsors!!!

    The best espresso machines in the world!

    www.lamarzoccousa.com

    Custom branded mobile apps for your shop!

    www.espressly.co.


    408: Coffee Tools, Music, and Serving the Community w/ Anita Tam of Slow Pour Supply Co. May 02, 2023
    Show notes

    The world of coffee is saturated with suppliers of tools and equipment. Most are seeking the transaction and chasing the opportunity the current market has afforded them. Precious few suppliers are truly passionate about their customers in a meaningful way that results in the love and respect of the barista community. Slow Pour Supply is one such company, because Anita Tam is one such person.

    Anita Tam is the owner and founder of Slow Pour Supply Co., a socially driven coffeetools company that is dedicated to serving coffee people and small businesses around the world.

    Prior to coffee Anita spent decades in the world of professional music as both a professional classical musician, instructor, and conductor. She discovered a passion and fascination for the craft and science of coffee that set her on a course to not only work in coffee but to establish Slow Pour as a platform to foster the same discovery for baristas globally through quality tools.

    Anita is a long time certified AST with the SCA and you can find her and her team at almost any coffee event or competition spreading joy and positivity and serving the community.

    Today we are going to be getting to know a bit about Anita's entry into coffee, the passionate and philosophies that drive her, and how she approaches business and relationships in coffee with wholistic generosity.

    We cover:

    • The link between music, art, and coffee
    • Founding slow pour and guiding principles
    • Passion for the product and end user
    • Milk pitchers, brewers, and tools as catalysts
    • The need for in person connection and community
    • Creating, serving, and passing on gifts
    • Peace through the circular flow of experiences
    • Thoughts on the future of coffee

    Links:

    www.slowpoursupply.co

    @slowpoursupply

    Listen to these episodes next!

    • 127 : Passion and Curiosity: A conversation w/ Starbucks Global Sr. Project Manager, Major Cohen
    • 089 : La Marzocco USA General Manager, Andrew Daday : Leadership, Innovation, service, heritage
    • 136 : Nourishing the Barista's Soul: A conversation w/ Deb Kaminski of Pacific Natural Foods
    • 324 : Encore Episode! Organizing the Community w/ Espresso State of Mind Founders, Javier Alvarez and Joseph Gonzalez
    • 394 : Happy Coffee People w/ Wendelien van Bunnik

    Visit our awesome Sponsors!

    GROUND BREAKING BREWING MADE SIMPLE!

    www.groundcontrol.coffee

    THE BEST PLANT-BASED BEVERAGES ON THE PLANET!

    www.Pacificfoodservice.com


    RoR # 21 : Data, Community, and the Art of Roasting w/ U.S. Roasters Champion Andrew Coe of Elevator Coffee Apr 30, 2023
    Show notes

    On this Rate of Rise episode I am thrilled to get to have a conversation with the new U.S. roasting Champion, Andrew Coe of Elevator Coffee in Portland, OR

    Andrew Coe is the owner and roaster at Elevator Coffee in Portland, OR, founded in 2016. Andrew launched his professional roasting career by winning the first Cascadia Cup roasting competition at Buckman Coffee Factory, a co-roasting facility across the street from his cafe, using a Behmor 1600. He currently operates out of another co-roasting facility in NE Portland called Roast, which is home to a fully customized 1938 12kg Probat (probably one of the cooler machines in town). Andrew also private label roasts for Two Stroke Coffee. He has a masters degree in Mathematics from Oregon State University, and worked as a Transportation Planner prior to coffee.

    In our conversation we chat about Andrew's entry into coffee, competition, and insights learned over his career

    In our conversation we cover:

    • Community and its role in learning
    • Key turning points in his understanding of roasting
    • Methods and disciplines for consistency
    • Favorite part of the competition
    • Collecting, curating, and using data
    • How his career experience helped in roasters competition
    • Optimizing green and roasted coffee

    Links:

    • www.elevator.coffee
    • Instagram @elevatorcc + @andrewcoaecoffee

    Related Episodes:

    • 286 : Coffee Roasting Best Practices w/ Scott Rao
    • RoR #5: Time and Color in Roasting w/ Morten Munchow of Coffee Mind"
    • 147 : U.S. Roasting Champion, Shelby Williamson of Huckleberry Roasters, Denver, CO
    • 026 : What Your Roaster want you to Know w/ U.S. Roasting Champion, Mark Michaelson, Onyx Coffee Lab

    Visit our sponsor ROAST MAGAZINE and subscribe!


    407 : Founder Friday! Encore Episodes, David Schomer of Espresso Vivace! Apr 28, 2023
    Show notes

    It's Founder Friday! I just learned of the news that the original sidewalk bar for Espresso Vivace is going to be closing permanently. This is very sad news given the rich history of that cafe and the impact it's had on so many. So today I thought it would be a great idea to re-air a conversation I had with David Schomer back in Feb of 2019!

    Since its founding in 1988 Espresso Vivace has been home to David's groundbreaking and paradigm shifting experiments with espresso coffee and drink presentation. His work has been foundational and formative in the lives of countless professionals around the world. In this interview I get to talk with

    We discuss:

    • The early years of Vivace
    • David's philosophy on service
    • What he wants customers to experience in his stores
    • His desire to remain small and impactful
    • What makes a great espresso
    • Hiring
    • The secret to longevity
    • how he has personally grown over these 3 decades of meticulous pursuit of his espresso ideal

    There is a lot to take away and be inspired by here. Enjoy!

    Links:

    www.espressovivace.com

    Instagram

    Listen to these episodes next!

    • 323 : Reflecting on 5 Years of Keys to the Shop w/ my Wife Lynnsy Deferio
    • 128 : Terry's Top 10 w/ Terry Ziniewicz : Best practices for how not to kill your espresso machine
    • 349 : Talking About 21st Century Coffee w/ Kenneth Davids
    • 376: Career, Coffee Quality, and Advancing the Industry w/ Mat North, of Raw Material
    • 205 : Inside Caffe Florian, the World's Oldest Coffee Shop ! | Venice, Italy

    Visit our awesome Sponsors!

    GROUND BREAKING BREWING MADE SIMPLE!

    www.groundcontrol.coffee

    THE BEST PLANT-BASED BEVERAGES ON THE PLANET!

    www.Pacificfoodservice.com

    Reach out to KTTS!

    chris@keystotheshop.com


    Coffee, Integrity, and A.I. Apr 27, 2023
    Show notes

    Today we have an incredible number of options to increase efficiency and outsource everything we do, including the things that people would normally assume come from you as a creator. This presents a problem that I believe is based either upholding or violating a common trust between the consumer and the provider.

    Today on Shift Break we will be talking about the use of A.I., white label coffee, authenticity, and what I believe is the necessity for us to fight for the integrity of our communication.

    Related episodes:

    • 227 : Connecting with Hearts and Minds
    • 215 : Communication and Marketing Master Class w/ Spencer M. Ross, PH.D.
    • 321 : Marketing and Moral Injury w/ Josh Tarlo of Kiss the Hippo
    • Bridging the Values-Actions Gap
    • Commit Before You Communicate

    Visit our Sponsors!!!

    The best espresso machines in the world!

    www.lamarzoccousa.com

    Custom branded mobile apps for your shop!

    www.espressly.co


    406: Five Ways to Immediately Improve Your Coffee Quality Apr 25, 2023
    Show notes

    Out of all the reasons that may be contributing to customers either loving or avoiding your shop, the quality of your drink beverages actually ranks pretty high. The trouble is, we all tend to assume that we have pretty much achieved a level of quality that "should" be sufficient to attract and keep customers and in that assumption we are lulled into a place of security and chance down other means to bring in more people are areas to refine, all the while our coffee is literally leaving a bad taste in people's mouths.

    On today's episode I am going to be sharing five things that you can do in your cafe that will absolutely level up and improve your coffee quality. When your marketing and word of mouth brings customers in to the store, both you and them will be confident that you can deliver a truly consistent specialty coffee experience worthy of the hype.

    Let's lean into the uncomfortable and embrace the refinement of quality as a constant pillar of who we are and how we operate!

    Related episodes:

    • "Local" does not Equal Quality DETAILS
    • 235 : 4 Tips for Training your Staff
    • 191 : Retraining your Staff on new Standards
    • Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings
    • Drink Drills! : Guidelines for using this powerful training tool in the coffee shop to get baristas ready for anything
    • 307 : 10 Simple ways to Level Up your Coffee Shop

    Visit our awesome Sponsors!

    GROUND BREAKING BREWING MADE SIMPLE!

    www.groundcontrol.coffee

    THE BEST PLANT-BASED BEVERAGES ON THE PLANET!

    www.Pacificfoodservice.com


    Previous 1 42 43 44 45 46 117 Next

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