Keys To The Shop : Equipping Coffee Shop Leaders

Latest Episodes:

124 : Founder Friday! w/ Emi Fukahori, World Brewers Cup Champion and Co-Founder of MAME Coffee in Zurich, Switzerland : Behind her winning performance, the value of community, growing through competition, opening a coffee bar, the challenges and joy Nov 30, 2018

Show notes

It's a very special Founder Friday. I am thrilled to welcome to the show the new World Brewers Cup Campion (and first female WBrC Champ!), Emi Fukahori!!!

Not only is Emi the WBrC campion but she also runs the world-class cafe MAME Coffee in Zurich? Switzerland w/ her partner (and 2x Swiss Barista Champ Mathieu Theis.

This conversation covers so much in term of Emi's journey in coffee to this point. From discovering coffee, to competitions, to owning and runnnng a shop, we get to hear what she has learned through all her experiences that have made her the inspiration she is.

The first half we talk competition and go the behind-the-scenes of her amazing performance. We then talk about the world of coffee shops and her experiences and lessons learned from running MAME. She give a lot of great advice and insights.

Theres a lot here so grab a cup and enjoy learning from World Brewers Cup Champion, Emi Fukahori!

Links:

MAME Instagram

MAME Facebook

https://mame-coffee.com

Emi's Winning Performance

From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business! Nov 28, 2018

Show notes

SHIFT BREAK #29 : On the road to starting a shop there are things you must learn and experience that will help you get established. Today, Tim Jones, Founder of Liturgy Beverage Company, joins us on the show for a quick look into the 5 most significant factors that helped him go from a barista to a business owner. Enjoy!

If you'd like to contribute to Liturgy's Kickstarter

click the link below:

https://twitter.com/LiturgyBeverage

Also find Time on Social media at the links below:

Facebook

Instagram

Twitter

123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, service, hospitality, dealing with harassment Nov 27, 2018

Show notes

The Barista Manual, The Book of Knowledge, That Binder That Never Gets Updated...whatever you call it there is usually some assortment of documents lurking in the cafe that is meant to be a resource but is more a source of frustration. Writing a high quality manual for the shop is absolutely critical to establishing a baseline of expectations nd equipping the staff and leadership to successfully operate the business day-in and day-out. Today we will be going over the top 10 things your manual must have to truly be useful as well as actually used.

I cannot overstate the importance of having a great barista manual. I hope this episode sets you up to write one that serves your cafe well!

Please visit the links below for further learning!

For resources on harassment and discrimination visit:

The Coffee Too Project

Related Episodes:

Thankfulness : The key to joy in the journey Nov 22, 2018

Show notes

SHIFT BREAK #28 : On this years Thanksgiving I am so grateful for all of you listening to this show and for the amazing guests who have shared their knowledge and wisdom with us all!

This is simply a note to remember gratitude as it is key to a fulfilling career.

Links:

Self Care 101

Finding Joy in Coffee w/ Nathanael May

122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work Nov 20, 2018

Show notes

Working the cash register is not often seen as legit barista work. We'd rather be on the machine because we are closer to the actual product. Fact is, the register is perhaps more important than the machine as it sets up the entire experience for the guest. Either they will get a great first impression or they will have a disappointing and frustrating one that colors the remainder of their visit. As a result of our view toward this section of the bar, baristas, managers, and owners alike, under-invest in it in favor of machine and drink training. There is a real opportunity to level up your shops service and quality by re-prioritizing the register to a place of honor. Today we will discuss these things plus 6 skills that should be taught and practiced at the register to ensure the guest gets a fantastic experience and that the shop runs smoothly and delivers a truly special experience.

Enjoy!

Links:

Episode 45: Simple. Powerful. Hospitality. w/ Philip Paul Turner

Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do Nov 14, 2018

Show notes

SHIFT BREAK #27 : When people come in to our shops they have certain expectations shaped by experiences in restaurants, bars, and other cafes. The average experience is not so great and we have an opportunity to exceed expectations. One way we do this is but the quality of attentiveness and attention we give. Today we will talk about one way to help ensure that you are always focused on the needs of the customers first and foremost.

Enjoy!

121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str Nov 13, 2018

Show notes

We really do tend to put too much emphasis on what is wrong with us and others. We focus on our weaknesses and simply overlook our strengths. This missing a huge piece of what makes a successful and fulfilling career. Do you want to be able to identify your strengths and use them at work? Would you like to be able to spot the strengths of the people on your team and help them view their roles through the lens of their natural talents? Then today's episode is for you! We are exploring all of these things with Strengths Finder guru Lisa Cummings of Lead Through Strengths. We cover details of what Strengths Finder assessment is and then talk about practical ways to understand and apply it in the cafe that will unlock new levels of morale and productivity for you and your staff. Don't miss this one!

LINKS:

www.leadthroughstrengths.com

Lead Through Strengths Podcast!

The Assessment : www.gallupstrengthscenter.com

List Of Adjectives – Lead Through Strengths – StrengthsFinder

Gossip: How this toxic element destroys community in the coffee shop and what to do instead Nov 08, 2018

Show notes

SHIFT BREAK #26 : Gossip, we have all done it and in the moment it feels good to commiserate, but gossip is a poison that destroys culture and relationships in the cafe. When things annoy you and the opportunity arises to participate in tearing down a co-worker, what should you do instead? How should we be investing into building community in the cafe by building each other up? Today we talk about this very critical issue and I hope it helps you address it with your staff and in your own career.

Link: Ep 52 : Solving Coworker Conflict w/ Tom Henschel

The Hospitality Paradox : Preparing for the most critical & perplexing time in retail Oct 31, 2018

Show notes

SHIFT BREAK #25 : When the weather turns cooler and the holidays get closer, business gets busier. Ironically, at the same time as our shop pick up steam, we seem to lose it. Our capacity to show hospitality tends to drop in the presence of heavy traffic but it is precisely these times where great hospitality is most needed. On this edition of Shift Break we talk about this issue and some solutions to implement as we enter into the busy holiday season.

Need training or consultation? Email: Chris@keystotheshop.com

120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence Oct 31, 2018

Show notes

Social media is a vast landscape filled with both great and terrible representations of people's brands. At best we enhance a customer's view of us and create an even bigger fan -At worst we introduce confusion, boredom, or anger into the relationship and drive people away. In order to give customers a truly excellent representation of your business on-line you need to know the fundamental best practices that lay the foundation for success. In today's episode we chat with coffee marketing professional, Jenn Chen

Jenn guides us through several critical areas that we need to be on top of with our company's social media. When should you outsource? What are the absolute no-no's of social media? How do you engage with people online? All of these and more are answered by one our industries brightest and most sought after media pros.

Enjoy!

LINKS:

www.jennchen.com

Twitter: @THEJENNCHEN

IG: @THEJENNCHEN

Airline Study

Brands That Take a Stand

When to Outsource Blog Posts