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    Software How-To

    Jamf After Dark

    Device management is complex. Security threats are constant. Apple ecosystems are evolving fast. Who’s managing these challenges? What does it actually take? And most importantly, how do you stay ahead?

    Welcome to Jamf After Dark, where IT leaders, security professionals and Apple experts tackle the real issues facing organisations today. Join our hosts as they uncover what works, what doesn’t, and how to build technology strategies that actually stick.

    Hear honest conversations about managing devices at scale, securing endpoints, protecting data, and supporting hybrid workforces. New Jamf features and capabilities. Real stories from IT teams solving actual problems. For IT Admins, Mac admins,directors, security specialists, educators and Apple advocates.

    Advertise

    Copyright: © Copyright Jamf Software

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    Let's talk App Catalog - Free iPad App Discovery Tool for Educators Jan 29, 2026
    Show notes

    Educators: ever wonder why certain apps are on your classroom iPads? App Catalog shows you the why behind every app, plus how other teachers use them.

    We also discuss Jamf's Matter Innovation Hubs - free community learning centers operated in collaboration with Jamf in the US and internationally. These hubs focus on technology-enhanced, student-centered learning and serve educators, students, and communities through hands-on programs and the Matter Career Readiness Institute.

    GUEST:
    Kelly Watkins Conrad - Senior Program Engineer, Jamf Community Education (manages devices across all Matter Hub locations globally, 14 years at Jamf)


    CHAPTERS

    2:00 Meet Kelly Watkins Conrad: Jamf Senior Program Engineer
    3:20 What Are Matter Innovation Hubs?
    5:45 Matter Hub Global Locations
    9:24 The Problem - Teachers Can't Find Apps They Need
    16:51 Main Benefit - See Why Apps Were Chosen
    18:00 Sharing Teacher Use Cases Within Districts
    21:25 2026 Expansion - Stay tuned!


    #JamfSchool #AppCatalog #EdTech #matterngo


    Jamf Support, Supercharged: Intercom + AI, 24/7, 10+ Languages Sep 22, 2025
    Show notes

    200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes.


    Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what's new in Jamf Support: an Intercom-powered omnichannel experience, AI assistance for common questions, and faster routing so customers reach the right expert, fast.

    Highlights

    • 200+ highly skilled support agents.

    • Since the new portal launched June 20: 28,952 new support conversations and ~98,000 replies across chat/phone/email; 9,758 tickets for complex issues.

    • AI Agent already resolved ~4,500 conversations (Standard Support chat).

    • First response time improved from ~7 hours to <10 minutes after the Intercom move.

    Guests

    • Lisa Akerson, VP Global Technical Support at Jamf

    • CJ Krueger, Sr. Program Manager, Technical Support at Jamf


    I inherited a Jamf instance. Now what? Jul 07, 2025
    Show notes

    Join host, Kat Garbis, with special guest, Matt Jerome (Sr. Engineer Desktops, Fanatics) to discuss a common scenario in the Mac Admin world: inheriting a Jamf instance.

    You didn't build the Jamf Pro instance — someone else did. Perhaps they built it but not quite in the way you would have done it. Maybe the instance came through an acquisition, someone left the organization, regardless, this happens and is usually met with some questions and requires a strategy to navigate.

    Matt Jerome has plenty of experience in this and created a process of how to navigate inheriting an instance. Matt shares steps he has found to be repeatable and guidance on how to make this as easy as possible.

    Please find a list of cited resources in this episode:

    Tech Thoughts article:

    • https://community.jamf.com/t5/tech-thoughts/from-huh-to-h-e-r-o/ba-p/341348
    • Installomator: https://github.com/Installomator/Installomator
    • Setup your Mac: https://github.com/setup-your-mac/Setup-Your-Mac
    • Nudge: https://github.com/macadmins/nudge
    • Superman: https://github.com/Macjutsu/super
    • App Auto Patch: https://github.com/App-Auto-Patch/App-Auto-Patch

    Jamf After Dark Live at JNUC Oct 13, 2023
    Show notes

    Co-hosts Sean Rabbitt and Kat Garbis welcome Chief Strategy Officer, Henry Patel, and Product Manager, Katie English to unpack all the exciting updates from the JNUC Keynote in this live taping. They discuss key changes in Jamf Pro 11, welcoming back Fletcher Previn (formerly, IBM, now at Cisco) to discuss Apple and Jamf in the enterprise.


    JAD: Unpacking Black Hat and the Security Findings Report Sep 11, 2023
    Show notes

    Join Kat and Sean as they bring back Matt Woodruff to discuss the Black Hat conference, key security conversations and Jamf's involvement. Then, they take time to discuss common security issues, and the 2023 Security Findings Report.


    JNUC 2023 Preview Jul 24, 2023
    Show notes

    Our co-hosts, Kat Garbis and Sean Rabbitt are joined by Jeff Ovik and Anna Hedstrom, Jamf Senior Event Specialists to unpack what to expect for JNUC 2023.

    They reveal updates around sessions, getting more technical at JNUC for the pros, Braindate networking, differences of attending virtually and in-person. And they fill us in on some fun insights on the Jamf Nation Party!


    Join our co-hosts Sean Rabbitt and Kat Garbis once again as they unpack the world of education with guests Mat Pullen (Sr. Product Marketing Manager — Jamf ) and Suraj Mohandas (VP of Product Strategy — Jamf). Jun 09, 2023
    Show notes

    Our guests talk about how tho the education year is coming to a close, this is the time that those in K-12 and HiED use to plan for the upcoming year. In today's discussion, they cover Jamf Safe Internet, trends we're seeing in supporting customers in education and what to do, IDP integrations, Jamf education apps, TikTok, and more. Finally, they discuss the upcoming conference ISTE and what attendees can expect from Jamf. If you're in education and wrapping up the school year, or looking to get ahead in what to consider for your autumn planning, this recording is for you.


    Jamf School for the Masses Jan 22, 2020
    Show notes

    Jamf School was made generally available back at JNUC. How much work went into rebranding and hosting and accounting and all the things that go into something like that and what does this mean for schools around the world?


    The JNUC 2019 Recap Dec 02, 2019
    Show notes

    Join Garrett Denney and Kaylee Carlson in today's episode, where we review some of the announcements from JNUC 2019 and logistically when we think they might matter to you!


    Jamf Nation User Conference 2019 Sep 11, 2019
    Show notes

    The Jamf Nation User Conference is the worlds largest gathering of Apple administrators. In this episode we talk to the two heroes responsible for coordinating all the things and (spoiler) find out that Captain Kirk really is the best of the Doctors.


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