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    IT Visionaries

    Gain unparalleled access to the minds of industry-leading CIOs, CTOs, and CISOs. Enjoy episodes filled with expert insights, inspiring stories, and trend analysis, all brought to you by the people shaping the future of technology. Whether you’re an IT professional, aspiring tech leader, or general tech enthusiast, IT Visionaries has something for everyone. Don’t miss out on the chance to learn from the best – subscribe now!

    Produced by the team at Mission.org and brought to you by Brightspot.

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    Latest Episodes:
    Broadcast Television’s Digital Transformation with FOX Corporation West Coast CIO, Garrett Boss Jul 08, 2021
    Show notes

    Have you ever tried to upload a video and been frustrated by the time it takes to land on the server? Now imagine you’re a broadcast crew, working the Super Bowl, with hundreds of cameras that all have to upload video simultaneously. Transferring millions of data points, and moving massive files with no latency puts your video upload woes to shame. It’s no easy task, yet it gets done relatively seamlessly every year. For that, you can send your thank you notes to Garrett Boss, CIO West Coast at FOX, where he is responsible for providing the infrastructure and technology to the broadcast crews that bring you your favorite sporting events and television shows.

    “Our mandate is to reduce friction everywhere we can to enable creatives and production to spend all of their energy and time focused on those things. I want to remove every barrier, every hiccup, every challenge that they have that's not related to their talent of putting inspiring content on the air for our viewers.”

    It’s no small feat, and the challenges are vast, especially when you consider that the media landscape is undergoing a renaissance. There is more need to push content to over-the-top platforms, and customer expectations are getting higher and higher every day.

    On this episode of IT Visionaries, Garrett gives up the goods on how his team rises to the occasion. And he provides a unique look at how FOX went through a massive digital transformation in the midst of the COVID-19 pandemic. Plus, he discusses the shift from a hardware mentality to a software mindset, and how FOX is building scalable technologies with reliable partners. Enjoy this episode.

    Main Takeaways

    • Build vs Buy: Software as a service, and digital platforms have allowed IT teams to rethink what products and services they should build themselves and which products they can buy from vendors. When you are going through this process, it’s important to have a clear understanding of where some of your previous technology was over-indexed and where you can streamline some things.
    • Digital Video Revolution: OTT platforms are providing broadcast partners with the ability to not only compile a better understanding of their viewers’ habits, but also the ability to push more targeted advertising to their audience. But the infrastructure required to compile the data, digest it, and then use that information means rethinking what your tech stack looks like.
    • Team Building: When you’re undergoing a digital transformation in a virtual environment, it’s not a great idea to have a hierarchical structure with technologies that are forced down the ladder. Instead, employing more of a linear decision making process allows everyone on the team to have a hand in the decision making process, and still allows for quick and thoughtful decisions under tight deadlines.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    Analyzing the Impact of A.I. and Technology on Society and Cybersecurity Jul 06, 2021
    Show notes

    Technology is advancing at pace never seen before and the newest tech, applications and widgets are being widely adopted at an even quicker rate.

    Just look at A.I. and machine learning tools,which are now used to identify things once thought unimaginable — whether it's to figure out simple things such as what clothes best suit consumers or completing everyday work tasks, the endstate for these technologies appear endless...

    But as technology grows more sophisticated, why is the software that operates it not being secured?

    “The human without the suit is weak and the suit without the human is dumb. A.I. and machine learning, these different computer learnings we've got to work with now in cybersecurity and across the board, they're levers. They're not a replacement in my mind for human intelligence. When that happens, we're going to be worried about Skynet, not these conversations. And I'm going to be thinking about how to hack that stuff, to make sure that humans stay safe.”

    The future of A.I. and machine learning is mostly rooted in Hollywood sci-fi; Tony Stark’s Jarvis, or Skynet represent the full advancement of our imaginations of these technologies so far. But the reality of these tools isn’t there, but the power is. So why are we not protecting ourselves from it? On this roundtable episode of IT Visionaries, we explore the impact A.I. and technology are having on society and cybersecurity with Casey Ellis, the founder and CTO of BugCrowd, andMalcolm Harkins, a cybersecurity advisor, coach and board member.

    The two discuss why you’ll never be able to eliminate risk and why the lack of financial incentives is leaving most companies vulnerable to nefarious attacks. Enjoy this episode!

    Main Takeaways

    • Just Throw Money at the Problem: One of the leading issues right now when it comes to cybersecurity is that app developers are not incentivized to protect products during the development lifecycle. When there is no monetary incentive for developers to protect their software, the needed layers of security are not built in. This leads to security teams doing patch work on problems that could have been architected during the development process.
    • Two Repelling Magnets: Security and privacy are consistently bound together but the reality is that good security can encroach on a user’s privacy. When designing products, developers must be thinking first about the layer of security they are placing within the code, but also how those security measures will infringe on the user’s rights.
    • Working Hand-in-Hand: Your cybersecurity strategy should be a mix of technology and human creativity. While A.I and machine learning algorithms can help detect irregularities within a platform, most of those algorithms are not trained to learn from mistakes, leaving them open to vulnerabilities. Instead of relying just on technology, deploy a hybrid model using crowdsourced protection which allows for highly-trained and skilled hackers to test the vulnerabilities within a system that can then be fixed immediately.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    Security by Default, with Cybersecurity Consultant Jenna Waters Jul 01, 2021
    Show notes

    Companies big and small, old and new are trying to get a handle on the best way to secure their data. But the challenge is that there is so much that goes into cybersecurity, it can be overwhelming for a company to oversee it internally...These vast challenges are often shouldered by a couple people in the IT department who are left to defend an entire company against a host of bad actors.

    “Cyber security is one giant game of whack-a-mole. It is either, you're trying to take out the threats against your company as they're attacking your organization or entity, or you're trying to tackle one problem at a time as it comes up because you never assessed what those problems could be in the first place.”

    To help defend against these nefarious attacks, more companies are employing the services of third parties to aid them in their defense. Jenna Waters is a Cyber Security Consultant at True Digital Security, where she specializes in assisting clients with security development and threat intelligence. On this episode of IT Visionaries, Jenna explains how her service in the military led her to defending clients from cyber criminals. She also explains cybersecurity essentials every company should deploy, plus she speaks to the future of privacy regulation and the need for security professionals to align their personal goals with the business.

    Main Takeaways

    • Out of Alignment: When designing your security measures, you have to take into account what the goals of leadership are. If you are pushing strict security measures on your product and services and they are hampering leaderships’ ability to sell the product, you are going to consistently be pushing against the current when it comes to implementing your policies, so you have to make sure you are aligning your values with the businesses.
    • Secure by Default: When developing in-house software systems, make sure you are designing these systems with security in mind. When software or products are developed with security measures already in place, you can see as much as 80-90% of the security work will already be done. When systems are not designed to be secure, it creates a scenario where patchwork security systems need to be developed, making the product more vulnerable.
    • Lonely, I’m So Lonely: One of the key issues with the alignment of IT and security teams is that they often operate in silos or within departments that don’t know how to manage them or have the proper resources and budget to support the vast needs of a cybersecurity team.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    At the Intersection of Data and Privacy with Salesforce’s Marla Hay Jun 29, 2021
    Show notes

    So you want to build a giant enterprise platform. Great.

    You want mission critical and private data to flow between CRMs and other critical applications flawlessly, with no leaks, no breaches, and no compromises.

    You also want to build infinite user controls and optionality, and also smooth and seamless user identification to access these business apps.
    No pressure right?

    Marla Hay is the Senior Director of Product, Security and Privacy at Salesforce and she knows how to balance critical security with smooth identity management. It’s actually one of the key reasons she’s in the field.

    “We've seen an increased focus on data security and privacy over the last like 15 years. One of the things that makes me really excited, and one of the one of the reasons I loved and picked this area to work is that intersection of data security, privacy, and usability. That's a place where I think we've seen a lot of evolution.”

    Data and privacy are two hot-button issues right now, but a company’s concerns over these two topics isn’t insular. The worry goes beyond the data on internal networks and into the idea of what’s happening to the information that gets sent out to other services as well. On this episode of IT Visionaries, Marla explains how Salesforce designs its products and services, including a detailed look at the feedback loops her team has in place to ensure product quality. Plus, Marla touches on the evolution of digital identities and how Salesforce is managing those permissions.

    Main Takeaways

    • Can I Get Access to That? Managing digital identities is a two-way street: employers must be able to make sure that the permissions they are granting to a group of employees are the appropriate permissions, but that they are securing those identities depending on where that data is going. On the other side is the employee, who is responsible for knowing where their permissions are being used and remaining conscious of the risks associated with sharing data.
    • Designed to Fail: Your customers are your biggest asset, so make sure you are constantly asking them what is working and what is not working with your products and services. When you are consistently communicating with your customers, gain an idea of big picture themes that are coming down the pipeline, but you are gaining ideas on how to fix thousands of problems, not just one.
    • Intersection of Data and Privacy: Over the last 15 years, there has been an increased focus on data and privacy and how that data is managed on internal services, but also the group of products that a company’s data is being fed to.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    Buying and Selling Homes Algorithmically with Opendoor’s VP of Research and Data Science, Kushal Chakrabarti Jun 24, 2021
    Show notes

    For many people, the process of buying and selling a home will undoubtedly be the most difficult decisions they will make in their lifetime. Is the price you’re paying for your home fair? Is the price you’re selling your home for an adequate sale price? For a long time, realtors have been oracles with the answers to those questions, but times are changing. Today, Opendoor, a data-driven real estate start-up, is putting data to work to answer those questions for you.

    “Opendoor from a technical perspective, is the hands down single most fascinating technical challenge I've ever come across. If you look at the questions that we have to answer, they're just fascinating and you have to answer them in the right ways. Otherwise they just don't really work. You think about the prediction problem, you think about the optimization, probably you think about the portfolio optimization problem. There's so many different pieces to the problem and you just have to do it.”

    Kushal Chakrabarti is the VP of Research and Data Science at Opendoor, a company that is reimagining the way homes are bought and sold by moving the process online and empowering buyers and sellers to make informed decisions by taking an algorithmic approach and removing the ambiguous nature of the home buying process. On this episode of IT Visionaries, Kushal explains some of the processes Opendoor uses to help make home offers, including the importance of clean and trustworthy data. Plus, Kushal opens up on his personal journey, including how he got into data science and some of the trends he sees in the A.I. and machine learning space.

    Main Takeaways

    • This is Trendy: There are two popular trends happening in A.I. and machine learning. The first is the democratization of tools, which in return is making it easier for data scientists to quickly test and measure their models. The second is the abundance of third party data that is readily available, which is making it more difficult for data scientists to know which data they are getting is trustworthy data, and which is not.
    • Trust in Numbers: All great algorithms start with great data, but having a high fidelity of data is one of the key differentiators for any high-performing model. When you’re mixing first-party data with third-party data, be intentional about how you create strategic data models that fit your business.
    • Asking the Right Questions: As a data scientist you must be asking the right questions otherwise, your models will have a tendency bias introduced to them. When models have bias, you might get an answer that is close to your hypothesis, but it won’t be the correct answer.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    How do we Properly Secure Remote Work Jun 22, 2021
    Show notes

    Are cyberattacks becoming more sophisticated, more frequent? Do people even care anymore? Do businesses care anymore? As these threats rise in frequency and the monetary damage continues to increase, why aren’t businesses taking the necessary steps to protect their systems, data, and customers? Anthony Johnson is the Managing Partner and CISO of DelveRisk and during a roundtable discussion with Rohit Parchuri, an industry veteran and security advisor, Johnson spoke at length about the threat cybersecurity poses today.

    “Cyber can be fully catastrophic to a company. A big enough cyber event could delete the backups, could delete the ability of the company to operate, and just completely wipe the organization. There is not another threat that can be as macro systemic to any one organization.”

    Those are strong words from Anthony, but the subject matter is just as stiff. On this episode of IT Visionaries, Anthony and Rohit discuss a host of topics, including how recent events have shifted the spotlight on network security, and they debate whether security breaches will make a difference in the long run. The two also touch on why security can often take a backseat to the goals of the company. To learn more, keep listening!

    Main Takeaways

    • Are you Worried Now: The No.1 reason most companies end up with breeches is due to negligence when it comes to their security measures. A passive system is a network ripe for issues. Make sure you are consistently educating leadership on the risk of passive networks.
    • Can I Get An Adjustment? It’s more important than ever for security professionals to align their personal goals with that of their companies. When your value set is not aligned, you may create a security strategy that will not be backed by leadership or have company-wide buy-in.
    • Rising Threat Level: While risk models are important in order to understand where a network is vulnerable, it’s equally imperative to understand the types of threats your company might be vulnerable to and understand what the motivations of the attacker might be. Doing this will help quickly identify what is a need for your system against what is a want.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    From Two Sides of the C-Suite: Why All Executives Face Similar Challenges Jun 17, 2021
    Show notes

    Much like a snowflake, no two companies are alike. After all, something has to separate you from your competition — from mission statement, to products and services, to customers, nothing in the marketplace is exactly like the other.

    But regardless of what industry you serve, more than likely you’re dealing with many of the same issues that your peers are. From all sides of the C-Suite, every executive is dealing with similar obstacles. Maybe that’s designing an infrastructure to support remote work, or navigating a treacherous journey to the cloud, or fixing a workplace culture. No matter what the issue is, there are more similarities than we may think.

    On a recent episode of IT Visionaries, special guest host, Neeracha Taychakhoonavudh, the Executive Vice President, Global Customer Success & Strategy at Salesforce, was joined by two industry experts representing very different parts of the marketplace. The result is a conversation which brings together two executives from two different roles for a look at what makes their challenges similar, but different.

    Tony Wells, is the Chief Brand Officer of USAA, and Michael Smith, is the CIO of Estée Lauder, and on this episode, the two discuss why they believe that companies will inevitably embrace a hybrid work environment and how to bring employees back safely. They also touch on how to build a tech-first culture, and the need for IT and other departments to work together.

    Main Takeaways

    • Deep Thinkers: Non-technology executives need to constantly be thinking about how current or future technology could be a disruptor to their current business model. It’s important for members of the C-suite to understand the challenges they face, but also to work together to attack those challenges. Working with the CIO on a day-to-day basis to help optimize some of the company's responsibilities will pay dividends in the long-run.
    • What do you Value?: The younger workforce we see today puts value in things other than just a steady paycheck and benefits. Now it’s incumbent on the employer to provide a state-of-the-art facility that can best set up employees to succeed, but they have to ensure that the value and image of the brand aligns with their workforce.
    • Is That a Hybrid?: The future model of work will include both a physical office and provide employees with the ability to work remotely and with distributed teams. If companies are going to retain and recruit talent, that is likely the only model that will draw them in.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    Digitizing the New Age of Access Identity Management with HID Global’s Martin Ladstaetter Jun 15, 2021
    Show notes

    Security identity management comes in all shapes and sizes, and it’s an industry that continues to innovate at a rapid pace and there is no end in sight. Think of identity management like this: that card or fob you scan to enter an office or building, that’s security management. Or maybe the password you change every 30 days, that’s identity management. But while these processes seem simple and familiar, they haven’t been part of the security ecosystem for very long.

    “15 years ago, phones were different. We didn't know about online identities. We didn't have digital passports. We were using batches to access buildings. If you fast forward, the pace of what we are changing is pretty traumatic and fast.”

    Traumatic and fast are strong but appropriate words when describing the pace at which Martin Ladstaetter, and HID Global, are working at when it comes to making it easier for consumers to access their everyday necessities. On this episode of IT Visionaries, Martin, the Head of Consumer Authentication and VP of Product Management at HID Global, explains how the company is digitizing this new world and securing consumers across multiple networks. Martin also dives into the struggles enterprises are facing when it comes to securing distributed workforces and what the future of access identity management holds.

    Main Takeaways

    • Creating an Unknown Digital Experience: Customer experience is key in any sector. In identity management, the key to a good experience is to make it not feel like an experience at all. The future of this space involves users being able to make purchases, access buildings and cars seamlessly, without having to use security cards or fobs or other devices.
    • Is This Ethical?: As distributed workforces rise in popularity, one of the hot discussion topics is how large enterprises should be securing their employees and what is the right line to toe when it comes to security procedures? You don’t want to be constantly monitoring an employee's actions, but at the same time you must make sure you protect sensitive data. Finding a good balance between security and privacy remains key.
    • Securing Against a Single Breakpoint: Every building has multiple entry and exit points — this is necessary in case of an emergency. Your technology should be built the same way, You have to secure your devices and technology against having a single breakpoint. That way, if a a card is deactivated, a phone system breaks down, or a password fails, employees and IT professionals have other ways to gain access..

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


    What Does an Ethical Approach to A.I. Look Like? Jun 10, 2021
    Show notes

    The spirit of innovation is mostly positive. After all, innovation leaps humanity forward. The wheel enabled transportation, space exploration led to the internet, the smartphone has connected the world.

    These are just some examples.

    And the innovation wheel keeps turning. These days there is no doubt that

    For our brief history of breakthrough innovation, we’ve rarely had to discuss or think about the ethics behind those efforts like we do with the next breakthrough; Artificial Intelligence and Machine Learning.

    A.I and Machine learning are widely considered to be the tools that will leap humanity forward into the future, but there’s a catch...

    … who decides the ethics of AI and ML? Who tells the computer how it should think? What should the computer value? What is ethical? And at what point have we gone too far?

    “This technology is not fully developed, It's not an end state. So we don't know all of the consequences of using this technology.”

    When we think about innovation, we think about all the good that will come from it, and rarely think about the consequences that innovation leaves in its wake. Someone is thinking about that, though, and that someone is Beena Ammanath. As the Executive Director at Deloitte’s Global A.I. Institute., It’s her job to go through all the “what ifs” of A.I.

    On this episode of IT Visionaries, Beena explains how she weighs all the outcomes, and she discusses the three paths companies are currently pursuing ethically A.I. .

    She also talks about why trustworthy A.I. and machine learning will be the secret to all successful technology breakthroughs. Enjoy!

    Main Takeaways

    • Can I Trust You?: Trust must be at the center of all your A.I. models, which means you need a clear understanding of the data sets you are using and if the data you are using to build your algorithms is reliable. When using third party data, make sure you have a clear understanding of how that data was collected, what the subject matter was and if it truly fits into your modeling. When you can’t trust your data sources, you end up with biases in your algorithms.
    • The Secret Sauce: A.I. and machine learning continue to be the two big underlying pieces of technology that businesses are using today because of their ability to consistently digest data and learn on the fly. Traditional software used to rely on updates that may arrive every six months, now machines can continually be evaluated and taught new techniques at a moment’s notice.
    • Driving Adoption: Getting people to use your product is always goal number one, but with A.I., and really any new form of technology, consumer adoption is key because in order for A.I. and machine learning to be successful, it’s reliant on the continuous feedback loops it gains from its users. When you’re designing UX, you need to think about how you are going to drive adoption upfront, and not just about how the technology is going to be deployed.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
    ---

    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


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    Transforming Neighborhood Security one Ring at a Time Jun 08, 2021
    Show notes

    On IT Visionaries, we talk a lot about security, but we mostly talk about cybersecurity and making sure that your networks are protected from cyber criminals. We don’t really talk about in-the-flesh criminals and how technology is helping to keep them out of your home.

    But what is the value of home security? Is it being able to constantly check your front door to see if a package has arrived? Is it the calmness that comes with being notified that there’s movement in your driveway? Or is it simply the piece of mind that you get when you know that if something goes wrong, you’ll know it?

    In 2014, Ring did something no other company else had done: andit gave homeowners a sense of security by providing a 24/7 view of their front door…

    “[We ] had a mission around how to create a better layer of security for people to always be home. Our slogan is always home. What that did was allow people to either answer the door comfortably from their phone, whether they actually wanted to go to the door, or if you weren't home, at least give the perception that you were home and the doorbell was really an amazing product to start with.

    Over the last seven years, Ring has built a businessan business empire fromoff of not just doorbells, tobut an entire smart home that is accessible to everyday homeowners. Josh Roth is the CTO at Ring, and it's his responsibility to build an ecosystem that gives those homeowners some piece of mind. On this episode of IT Visionaries, Josh discusses how Ring went from a start-up trying to find product-market fit, to an Amazon acquisition thatacquisition billion-dollar company that now sells hundreds of thousands of security and smart devices every month.Enjoy!

    Main Takeaways

    • More Than A Doorbell: You products need to be able to make that initial connection with consumers, but your products and services must consistently remind the user why your technology is different from other products. For example, while a video doorbell was unique and gave users access to their home they didn’t have before, it was the software within the product and the Ring ecosystem which led to different consumer touchpoints and as a result added additional value.
    • Letting Your Engineers Grow: Software engineers need the ability to explore new things, and they also need the freedom to fail. Your management style should cater to both those realities. And when you’re managing a group of engineers, it’s helpful to think about the product from their perspective, and also allow them to design and develop with as little friction as possible. When engineers feel as if they have more liberty, their creativity and innovation can break through.
    • Customers Driving Innovation: Regardless of the size of your organization, you need to consistently be listening to your customers in order to drive innovation. Don’t just listen to your customer service team, especially when you are in the early stages of designing a product and customer feedback can make or break you. And when customers do come to you with problems, don’t pass them off, solve them yourself because if you can solve one problem for a single customer, you can solve that same problem for thousands.

    IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

    --

    This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.

    That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.
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    IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org.


    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.


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