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    Software How-To

    Giant Robots Smashing Into Other Giant Robots

    A podcast about the design, development, and business of great software. Each week thoughtbot is joined by the people who build and nurture the products we love.

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    Latest Episodes:
    449: Welcome, Will Larry! Nov 17, 2022
    Show notes

    Will Larry, Software Developer at thoughtbot, joins Giant Robots as host! 🎉 Will talks about how he got into tech, how everything is going so far at thoughtbot, interviewing at thoughtbot previously, but not getting the job, and why he decided to interview again (and snagged the job!) Follow Will on Twitter and LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. VICTORIA: I'm your other host, Victoria Guido. And with us today is our brand new third co-host, Will Larry. Will is a React and React Native developer at thoughtbot. And we're so excited to have him join us as a co-host of the show. CHAD: Will, thank you so much for joining us. Congratulations and welcome. Woo-hoo. [applause] WILL: Thank you for having me. I'm excited. CHAD: Will, I was so excited when I put out the call for people to join as co-hosts, and Victoria raised her hand, and then you did as well. You were on parental leave when all that started to happen. And so congratulations again on your new family member, and I'm glad we could finally have you join us. WILL: Yeah, I was excited about it. When I thought about joining, there are two things that came about: the excitement of joining and just the fear of it. CHAD: [laughs] WILL: And I was like, I need to do this. I need to do this because it will make me better. So I'm excited to be here. VICTORIA: That's a lot of change to navigate in one year, Will. [laughs] How's that got going for you, and how's everything so far in your first time here at thoughtbot? WILL: Yes, change, change, change, that's what has been this year. I changed and started working at thoughtbot, our third kid. This year, we moved to Florida, just a lot of change. But I've learned along the way that change is life, and so we just embraced it. And I'm hoping that we're kind of settling out a little bit, but it's been good. It's been great for our kids. I think they're ready for some consistency and just the same thing over and over for a little bit. But it's been good. And we made it through. We're on the other side. CHAD: Was there a grand plan to all the change? Like, did you have everything planned out in advance? Or did it all sort of just happen one thing after the other? WILL: Yes. If you know anything about me, I'm a very big planner. My wife, my spouse she is the one that pushes me to be more spontaneous, but this was too big to be spontaneous, so it was definitely planned. It actually got changed. We were supposed to move in September, but with the birth of my son, we decided to move it up and move sooner. VICTORIA: Right. I'm going to ask you the same question but about your career. So you made a big change from operations into mobile development, and was that part of a grand plan, or did you happen upon it? How did you make that change? WILL: That change was kind of out of desperation. I was in operations working for a nonprofit; I loved it. My spouse was working at the same company, and I was a promotion ahead of her. It was an amazing opportunity. But the teams are so small that we couldn't be on the same team. So they had multiple locations throughout the country. And you don't have to step off the team, but if she's going to take this promotion, you have to step off the team. There potentially is a way that, down the road, you can come back. And Katie is my spouse. She has been so supportive of everything that I've ever done. And I just felt this was a time, a great time for me to show that I support her in everything she did. But it was probably one of the toughest times in my life. I didn't have a job. I thought that I can easily jump back into it and find a job. I ended up working at a clothing store, which is not my strong suit. I really struggled working there. I think I worked there a month, and I was like, I can't do this. And then, I went to work at a different company, a travel insurance company, and so I would process the data. I was miserable, and that's an understatement. I was so miserable. One day my spouse came in, and she said, "Hey, we got to change this. You're not doing well. Let's dream a little bit." And normally, that's not my personality. Normally I'm like Xs and Os. I know what's coming. And I was so out of it. I was like, let's do this. And she asked me a couple of questions. And one of the questions was, "If you could do anything, what would you do?" I thought about it. And I came from a small town in Louisiana. And I never had the opportunity to work with computers. It was just the resources weren't there. And so that was one of the things I said, "Hey, I want to work with computers in any way that I can." She was like, "Go figure it out, whatever it takes." And then I told her I was like, "It's going to cost some money for me to do this," because I went to bootcamp. And she was like, "Go do it. Let's invest in you. Let's make this happen." I ended up going through the bootcamp and came out on the other side. Interesting story; it's interesting how things come back around. My first interview was at thoughtbot. I bombed it. [laughter] I wasn't on thoughtbot's team at that point. But the way that it was handled, I got a glimpse of the culture. I remember walking out that day and saying I'll be back. I will be back to be a part of this company because I bombed it. But they still spent time with me explaining things, teaching me the things that I bombed. And so I was like, wow, that's what I want to do in this field. So yeah, that's how I got into development. Here I am. CHAD: Was there anything that surprised you about development, about the tech world? WILL: Yes, yes. I think the biggest thing was the growth in development. So in any of my other jobs, I was able to take in expectations and make a plan and, like, okay, check off. I can knock that out and be successful. And I tried that in development, and every one of my bosses would say, "Slow down. It takes time. It takes time." And I just didn't realize how long it would take for me to grow in my coding skills. That was the biggest surprise for me because I just couldn't come through, and okay, I got it, let's go. Because I'm very big on I know my expectations, okay, I can meet those expectations, and then I'll go over and beyond. But I couldn't do that in this field. And I think that was the biggest surprise for me that I couldn't just show up at work and do my task and still be a great developer. VICTORIA: Right. And I love that you're sharing that story. Because with the people I've worked with at Women Who Code, it's a very common struggle when you're starting out in your first time as a developer and getting comfortable with being not great for the first six months or a year, or however long it takes. And I think that it's important to share that and make sure that other people feel the same way. And you might feel that way for a long time and maybe forever [laughs] if you keep switching up your roles in tech. WILL: Yeah, definitely. And it was a very humbling experience also because, in most of my other jobs, I was the leader. I was the person that had direct reports and leading people. But in this job, I started at the very bottom. I remember there were days when I couldn't even get through my tasks and had to really lean on others to help me through it. You know, my senior developer, I was like, "Hey, it's that time. I got some questions for you." And so, I had to learn how does Will learn and what's the best way for me to excel in this field? The things that I've done before, I couldn't do it going forward. CHAD: Bootcamps are pretty popular. And they are an avenue that certainly didn't exist when I was learning. You said when you were having the conversation with your wife that it sounds like that was just right there as the path forward. But did you consider an alternative path? WILL: Yeah. So at that time, I felt like there were probably three paths: there was the bootcamp, there was the college degree, and there was the self-learning path. So the college degree, I thought about it because, at that time, I felt like a lot of companies were still like, hey, you have to have a degree to be hired and be a part of it. So whenever I thought about going back, I didn't know if it was going to cut me off from other jobs, so that was one of the reasons why I really decided, or I really thought about going the degree route. And I decided against it because I did a lot of research, and there were companies at that time that were like, you don't need a college degree because I already had a college degree in sports medicine. And so most of them were like, you just have to have a degree. And I was like, okay, I don't think I'm going to be stuck in this position because I didn't have a computer science degree. The other way was self-taught. I didn't think that I could put in the time and the work. One thing I learned very, very early on is there were a lot of things that I just didn't know about the field. I didn't know HTML. I didn't know CSS. I didn't know how to get a server started. I didn't know anything. If I knew anything about computers, it was more about the hardware side of it and nothing about the software side. So I knew very quickly that the self-learning aspect wouldn't work for me, and so that's kind of why I decided to go the bootcamp route. I asked a lot of mentors, "Hey, what's the best way?" And they're like, "Bootcamp." And they're like, "Go to the one that teaches you the most." And so, at that time, the bootcamp I went to was two years long, but I was able to probably eight months in get a job in tech. And then, I completed it while going to work at that tech company. VICTORIA: Oh, that's great. CHAD: I mean, this might be a little bit of a hot take, but I'm going to say it anyway, which is I think that if you don't know how to code at all, or very little university programs, computer science programs aren't really set up to teach you that in a great way. It's more likely that someone with that level of experience will really struggle going into a computer science program not really having coded before. Bootcamps are much more conducive to learning from scratch along with other people. It's not even necessarily about the programs, but going into a CS degree, so many people already do know how to program. And so it's really hard for them to make a well-balanced program that works for everybody. WILL: I totally agree with that. VICTORIA: I could see it. It's both ways. The way I've always heard it explained is a computer science degree will teach you a lot about the underlying principles that you might wish you knew later after you have finished your bootcamp. But a bootcamp will prepare you for on-the-job performance like day one, more likely to just give you the full breadth. I mean, I've taken computer science 101 at University of Maryland, and I learned HTML, CSS, how to get a basic website up, some simple things that can get you up to speed. I think you could start from scratch and go that route. But it's hard to keep it up to speed with current technology trends in a college atmosphere. And so I think you'll see a lot of partnerships with universities now. And obviously, bootcamps were created to address that gap. You got a job while you were still in bootcamp, and I'm curious how that went for you, that job search. That's a huge hurdle to just getting from the bootcamp to the first job; if you have any advice for people who are in a similar situation right now. WILL: Yes, it was very challenging at the time. I think I applied to over 400 positions. My biggest thing that I would say is stay the course, hang in there. Keep going. There are a lot of down days that I was like, am I supposed to be in this field? Am I supposed to be here? The other thing that I learned very quickly was resources. Who did I know in the tech field? Who could I reach out to help me with it? Because that was another thing that I learned. I thought whenever I first took my junior dev job that I would come in and be able to really implement tickets and items. And I quickly realized that they hired me because of my character and who I was going to be long-term and that I can offer very little at that moment of, hey, coming in, and doing a ticket, and really shipping a feature I cannot do that as a junior dev. But hopefully, in six months or two, three months, however long their time period was that I could ship a portion of a feature. VICTORIA: Right. And that's always been...for me, someone hiring for technical roles and the entry-level point, sometimes I would prefer someone who has professional experience. Especially working in consulting, you have the ability to communicate your ideas well and work with clients, but you're still learning the technology side of it. That's a lot less than hiring a new college graduate who hasn't ever worked before [laughs] but may have a computer science degree. It's a totally different value that you're bringing to the role, I think. CHAD: And that persistence really pays off. Just to make sure that timeline is clear, I think you interviewed with us for the first time five years ago or so, so I really appreciate you sticking with it and eventually coming back to us. That makes me super, super happy. WILL: Yeah, and one thing that I learned along the way is there are different companies out there, and depending on your purpose and your goal, there are great fits depending on what your goal is. And my goal in my career was to learn and to be with a great company that had a great culture. And I felt like thoughtbot was a good fit for me with that because I want to enjoy the people that I work with. I want to get to know them. I want to help them be a mentor, be a mentee, and thoughtbot was a good fit with that. That was one of the reasons why I put it on my list of hey, whenever that opportunity comes back, apply, apply, apply back to them. CHAD: You originally interviewed with us as a Rails developer for a Rails development position. But along the way, you joined us as a React and React Native developer. So tell us a little bit about that journey along the way. WILL: Yeah, so I did as a Rails developer, and I quickly realized that at that point in my career, Rails was harder for me to comprehend. There was nothing visual that I could really understand. And going back to what Victoria said with universities being able to keep up, at the end of my bootcamp, that was when React was on the rise. And so they actually released a module for React, and so I was able to really pick up that module. And at that point, I thought React and front end was going to be a lot easier for me to comprehend and easier to get a job in the field, and so that's kind of why I went that front-end developer way. And then it's interesting now because I'm coming back around learning more Rails and, hopefully, be able to contribute to client work with the Rails side. MID-ROLL AD: Now that you have funding, it's time to design, build, and ship the most impactful MVP that wows customers now and can scale in the future. thoughtbot Liftoff brings you the most reliable cross-functional team of produ…

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    448: AIEDC with Leonard S. Johnson Nov 10, 2022
    Show notes

    Leonard S. Johnson is the Founder and CEO of AIEDC, a 5G Cloud Mobile App Maker and Service Provider with Machine Learning to help small and midsize businesses create their own iOS and Android mobile apps with no-code or low-code so they can engage and service their customer base, as well as provide front and back office digitization services for small businesses. Victoria talks to Leonard about using artificial intelligence for good, bringing the power of AI to local economics, and truly democratizing AI. The Artificial Intelligence Economic Development Corporation (AIEDC) Follow AIEDC on Twitter, Instagram, Facebook, or LinkedIn. Follow Leonard on Twitter and LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: VICTORIA: This is The Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Victoria Guido. And with us today is Leonard S. Johnson or LS, Founder and CEO AIEDC, a 5G Cloud Mobile App Maker and Service Provider with Machine Learning to help small and midsize businesses create their own iOS and Android mobile apps with no-code or low-code so they can engage and service their customer base, as well as provide front and back office digitization services for small businesses. Leonard, thanks for being with us today. LEONARD: Thank you for having me, Victoria. VICTORIA: I should say LS, thank you for being with us today. LEONARD: It's okay. It's fine. VICTORIA: Great. So tell us a little more about AIEDC. LEONARD: Well, AIEDC stands for Artificial Intelligence Economic Development Corporation. And the original premise that I founded it for...I founded it after completing my postgraduate work at Stanford, and that was 2016. And it was to use AI for economic development, and therefore use AI for good versus just hearing about artificial intelligence and some of the different movies that either take over the world, and Skynet, and watch data privacy, and these other things which are true, and it's very evident, they exist, and they're out there. But at the end of the day, I've always looked at life as a growth strategy and the improvement of what we could do and focusing on what we could do practically. You do it tactically, then you do it strategically over time, and you're able to implement things. That's why I think we keep building collectively as humanity, no matter what part of the world you're in. VICTORIA: Right. So you went to Stanford, and you're from South Central LA. And what about that background led you to pursue AI for good in particular? LEONARD: So growing up in the inner city of Los Angeles, you know, that South Central area, Compton area, it taught me a lot. And then after that, after I completed high school...and not in South Central because I moved around a lot. I grew up with a single mother, never knew my real father, and then my home life with my single mother wasn't good because of just circumstances all the time. And so I just started understanding that even as a young kid, you put your brain...you utilize something because you had two choices. It's very simple or binary, you know, A or B. A, you do something with yourself, or B, you go out and be social in a certain neighborhood. And I'm African American, so high probability that you'll end up dead, or in a gang, or in crime because that's what it was at that time. It's just that's just a situation. Or you're able to challenge those energies and put them toward a use that's productive and positive for yourself, and that's what I did, which is utilizing a way to learn. I could always pick up things when I was very young. And a lot of teachers, my younger teachers, were like, "You're very, very bright," or "You're very smart." And there weren't many programs because I'm older than 42. So there weren't as many programs as there are today. So I really like all of the programs. So I want to clarify the context. Today there's a lot more engagement and identification of kids that might be sharper, smarter, whatever their personal issues are, good or bad. And it's a way to sort of separate them. So you're not just teaching the whole group as a whole and putting them all in one basket, but back then, there was not. And so I just used to go home a lot, do a lot of reading, do a lot of studying, and just knick-knack with things in tech. And then I just started understanding that even as a young kid in the inner city, you see economics very early, but they don't understand that's really what they're studying. They see economics. They can see inflation because making two ends meet is very difficult. They may see gang violence and drugs or whatever it might end up being. And a lot of that, in my opinion, is always an underlining economic foundation. And so people would say, "Oh, why is this industry like this?" And so forth. "Why does this keep happening?" It's because they can't function. And sometimes, it's just them and their family, but they can't function because it's an economic system. So I started focusing on that and then went into the Marine Corps. And then, after the Marine Corps, I went to Europe. I lived in Europe for a while to do my undergrad studies in the Netherlands in Holland. VICTORIA: So having that experience of taking a challenge or taking these forces around you and turning into a force for good, that's led you to bring the power of AI to local economics. And is that the direction that you went eventually? LEONARD: So economics was always something that I understood and had a fascination prior to even starting my company. I started in 2017. And we're crowdfunding now, and I can get into that later. But I self-funded it since 2017 to...I think I only started crowdfunding when COVID hit, which was 2020, and just to get awareness and people out there because I couldn't go to a lot of events. So I'm like, okay, how can I get exposure? But yeah, it was a matter of looking at it from that standpoint of economics always factored into me, even when I was in the military when I was in the Marine Corps. I would see that...we would go to different countries, and you could just see the difference of how they lived and survived. And another side note, my son's mother is from Ethiopia, Africa. And I have a good relationship with my son and his mother, even though we've been apart for over 15 years, divorced for over 15 years or so or longer. But trying to keep that, you can just see this dichotomy. You go out to these different countries, and even in the military, it's just so extreme from the U.S. and any part of the U.S, but that then always focused on economics. And then technology, I just always kept up with, like, back in the '80s when the mobile brick phone came out, I had to figure out how to get one. [laughs] And then I took it apart and then put it back together just to see how it works, so yeah. But it was a huge one, by the way. I mean, it was like someone got another and broke it, and they thought it was broken. And they're like, "This doesn't work. You could take this piece of junk." I'm like, "Okay." [laughs] VICTORIA: Like, oh, great. I sure will, yeah. Now, I love technology. And I think a lot of people perceive artificial intelligence as being this super futuristic, potentially harmful, maybe economic negative impact. So what, from your perspective, can AI do for local economics or for people who may not have access to that advanced technology? LEONARD: Well, that's the key, and that's what we're looking to do with AIEDC. When you look at the small and midsize businesses, it's not what people think, or their perception is. A lot of those in the U.S. it's the backbone of the United States, our economy, literally. And in other parts of the world, it's the same where it could be a one or two mom-and-pop shops. That's where that name comes from; it's literally two people. And they're trying to start something to build their own life over time because they're using their labor to maybe build wealth or somehow a little bit not. And when I mean wealth, it's always relative. It's enough to sustain themselves or just put food on the table and be able to control their own destiny to the best of their ability. And so what we're looking to do is make a mobile app maker that's 5G that lives in the cloud, that's 5G compliant, that will allow small and midsize businesses to create their own iOS or Android mobile app with no-code or low-code, basically like creating an email. That's how simple we want it to be. When you create your own email, whether you use Microsoft, Google, or whatever you do, and you make it that simple. And there's a simple version, and there could be complexity added to it if they want. That would be the back office digitization or customization, but that then gets them on board with digitization. It's intriguing that McKinsey just came out with a report stating that in 2023, in order to be economically viable, and this was very recent, that all companies would need to have a digitization strategy. And so when you look at small businesses, and you look at things like COVID-19, or the COVID current ongoing issue and that disruption, this is global. And you look at even the Ukrainian War or the Russian-Ukrainian War, however you term it, invasion, war, special operation, these are disruptions. And then, on top of that, we look at climate change which has been accelerating in the last two years more so than it was prior to this that we've experienced. So this is something that everyone can see is self-evident. I'm not even focused on the cause of the problem. My brain and the way I think, and my team, we like to focus on solutions. My chairman is a former program director of NASA who managed 1,200 engineers that built the International Space Station; what was it? 20-30 years ago, however, that is. And he helped lead and build that from Johnson Center. And so you're focused on solutions because if you're building the International Space Station, you can only focus on solutions and anticipate the problems but not dwell on them. And so that kind of mindset is what I am, and it's looking to help small businesses do that to get them on board with digitization and then in customization. And then beyond that, use our system, which is called M.I.N.D. So we own these...we own patents, three patents, trademarks, and service marks related to artificial intelligence that are in the field of economics. And we will utilize DEVS...we plan to do that which is a suite of system specifications to predict regional economic issues like the weather in a proactive way, not reactive. A lot of economic situations are reactive. It's reactive to the Federal Reserve raising interest rates or lowering rates, Wall Street, you know, moving money or not moving money. It is what it is. I mean, I don't judge it. I think it's like financial engineering, and that's fine. It's profitability. But then, at the end of the day, if you're building something, it's like when we're going to go to space. When rockets launch, they have to do what they're intended to do. Like, I know that Blue Origin just blew up recently. Or if they don't, they have a default, and at least I heard that the Blue Origin satellite, if it were carrying passengers, the passengers would have been safe because it disembarked when it detected its own problem. So when you anticipate these kinds of problems and you apply them to the local small business person, you can help them forecast and predict better like what weather prediction has done. And we're always improving that collectively for weather prediction, especially with climate change, so that it can get to near real-time as soon as possible or close a window versus two weeks out versus two days out as an example. VICTORIA: Right. Those examples of what you call a narrow economic prediction. LEONARD: Correct. It is intriguing when you say narrow economic because it wouldn't be narrow AI. But it would actually get into AGI if you added more variables, which we would. The more variables you added in tenancies...so if you're looking at events, the system events discretion so discrete event system specification you would specify what they really, really need to do to have those variables. But at some point, you're working on a system, what I would call AGI. But AGI, in my mind, the circles I run in at least or at least most of the scientists I talk to it's not artificial superintelligence. And so the general public thinks AGI...and I've said this to Stephen Ibaraki, who's the founder of AI for Good at Global Summit at the United Nations, and one of his interviews as well. It's just Artificial General Intelligence, I think, has been put out a lot by Hollywood and entertainment and so forth, and some scientists say certain things. We won't be at artificial superintelligence. We might get to Artificial General Intelligence by 2030 easily, in my opinion. But that will be narrow AI, but it will cover what we look at it in the field as cross-domain, teaching a system to look at different variables because right now, it's really narrow. Like natural language processing, it's just going to look at language and infer from there, and then you've got backward propagation that's credit assignment and fraud and detection. Those are narrow data points. But when you start looking at something cross-domain...who am I thinking of? Pedro Domingos who wrote the Master Algorithm, which actually, Xi Jinping has a copy of, the President of China, on his bookshelf in his office because they've talked about that, and these great minds because Stephen Ibaraki has interviewed these...and the founder of Google Brain and all of these guys. And so there's always this debate in the scientific community of what is narrow AI what it's not. But at the end of the day, I just like Pedro's definition of it because he says the master algorithm will be combining all five, so you're really crossing domains, which AI hasn't done that. And to me, that will be AGI, but that's not artificial superintelligence. And artificial superintelligence is when it becomes very, you know, like some of the movies could say, if we as humanity just let it run wild, it could be crazy. VICTORIA: One of my questions is the future of AI more like iRobot or Bicentennial Man? LEONARD: Well, you know, interesting. That's a great question, Victoria. I see most of AI literally as iRobot, as a tool more than anything, except at the end when it implied...so it kind of did two things in that movie, but a wonderful movie to bring up. And I like Will Smith perfectly. Well, I liked him a lot more before -- VICTORIA: I think iRobot is really the better movie. LEONARD: Yeah, so if people haven't seen iRobot, I liked Will Smith, the actor. But iRobot showed you two things, and it showed you, one, it showed hope. Literally, the robot...because a lot of people put AI and robots. And AI by itself is the brain or the mind; I should say hardware are the robots or the brain. Software...AI in and of itself is software. It's the mind itself. That's why we have M.I.N.D Machine Intelligence NeuralNetwork Database. We literally have that. That's our acronym and our slogan and everything. And it's part of our patents. But its machine intelligence is M.I.N.D, and we own that, you know; the c…

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    447: Gembah with Neil Macqueen Nov 03, 2022
    Show notes

    Neil Macqueen is a leading industrial designer with 78 patents to his name, having previously spent ten years at Dyson and is now the Head of Design at Gembah, the world's first global marketplace for product development. Chad talks to Neil about being focused on industrial design or actual physical products as opposed to interfaces and digital products, working designers and developers, and design to manufacture as a process. Gembah Follow Gembah on Twitter, Instagram, Facebook, or LinkedIn, or YouTube. Follow Neil on Twitter and LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. And with me today is Neil Macqueen, a leading industrial designer with 78 patents to his name, having previously spent ten years at Dyson and who is now the Head of Design at Gembah, the world's first global marketplace for product development. Neil, thank you so much for joining me. NEIL: Oh, it's great to be here with you today, Chad. Thank you for having me. CHAD: One distinction I feel like we always need to make, and this is one of the things we struggle with at thoughtbot; people want to put themselves out in the community and say, "Here's what I do," and people use the word product design. And there's actually a pretty big, you know, some designers are, or product developers are industrial design physical products and others are digital. What do you do at Gembah? NEIL: For me, myself, what I do at Gembah explicitly is far more focused around industrial design or actual physical products as opposed to interfaces and digital products. CHAD: And as the world's, you know, the self-described first global marketplace for product development, what does that actually mean? NEIL: What it means is that Gembah provides a platform in which anybody with an idea or an aspiration to even have an idea has a single source by which you can tap into all the resources you need to get your product to market. So I think a good metaphor for it would be that it's very easy for myself, yourself, any of the listeners today to become a seller. Like, I can set myself up with an eBay or an Amazon account this afternoon and start selling a product. There are very low barriers to doing that. Whereas if you want to become a product creator, that is a very disjointed process. And what you'll see from large companies like my experience at Dyson and other companies is that they have a vertically integrated business. They own each part of that product creation, development, engineering, production, logistics. It is all very integrated. And what we try and do and provide to creators is that single integrated structure by which you can have an idea, work with a designer, develop that in conjunction with a manufacturer, and then very seamlessly move over into your production and logistics. CHAD: You mentioned Dyson, and you spent ten years there and moved through various design roles. I definitely want to touch on that in a little bit. But what attracted you to Gembah? NEIL: I think, as with all people who are interested in ideas, whether digital or physical, it's the process of creating something that really attracted me, has attracted me to all my roles in the past, and certainly to Gembah. In as much as what I just described previously, it is a world first, like, it is a category-defining company. So I think what really attracted me to Gembah was the fact that what we're doing here is not only building lots of very interesting products and helping entrepreneurs, and product creators, and businesses, but what we're doing is developing a platform which is entirely unique and one of its kind. CHAD: I have to admit, I did a little bit of research on you, as I always do. And I looked at your Twitter, and I saw that a lot of your tweets were, I think, back from 2016, where you yourself designed...how would you describe it? A coffee press stand? NEIL: Exactly. And AeroPress stand. CHAD: Having been through that process and launching it on Kickstarter, is that part of what...you said I want to help other people do this. NEIL: Absolutely. And it is probably a very congregating experience in terms of people who go through crowdfunding campaigns and then try and do it yourself. And certainly, my experience, you know, Kickstarter is a wonderful platform. But everything thereafter for me as a creator doing something in my spare time and my evenings outside of my normal nine to five was incredibly challenging, you know, dealing with factories who had very broken English or really struggled to communicate both my idea and their complications accurately. And just how that unfolded into trying to get a product to market without somebody to help and guide me through that process, doing it entirely by yourself. So I think that was certainly a very challenging experience in terms of getting that coffee stand to market. And I think the same is true for lots of first-time creators and even businesses in trying to reduce costs, up efficiency of getting to market quickly. Like, who are the partners and people that you can work with and businesses you can partner with to help provide you with those benefits? And that's really what we try and provide at Gembah. And I think, as you mentioned at the start, certainly my past experiences make me think that what we're building here today certainly does bring a lot of benefit. CHAD: I've had quite a few people on the show who launched physical products themselves on Kickstarter or other crowdfunding platforms. And often, the conversation turns to how difficult it actually was from a supply chain perspective from a manufacturing perspective. One of the things that struck me about Gembah is that it is not a small operation. It has headquarters in the U.S, but team members live and work all over the world. Their website says there are 150-plus team members globally, so given that reach, it seems like it probably can be really helpful to people solving those challenges. I'm curious who the ideal customers of Gembah are. What is the profile of someone who works with Gembah? NEIL: For our ideal client at the moment, I think that's one topic, and we can go into that. But what we're really trying to do in terms of the company vision is to democratize the design process and creating a product that gets to market. So as much as for us as a company, you know, having gone through a series A funding round and heading towards a series B, yes, we have got a fairly focused view of who is our ideal client profile and persona. However, what we're really aiming towards is providing this vertically integrated system of design and marketplace resources to absolutely everybody. That is the vision, the vision that anybody can become a product creator for the first time. In as much as, like my metaphor said earlier, you can become a seller on eBay, you should be able to have as easy access to the resources that enable that product creation. CHAD: So there's an example I always like to use; it has legs a little bit, which is thoughtbot is a well-respected design and development company. And there's an opportunity, you know, we're working designers and developers. And as people who do this work, we often either buy products and see how they could be improved or have ideas for our own, whether it be notepads, or pens, or even mechanical keyboards are a really interesting thing. If we wanted to pursue something like that, how might we do that? NEIL: In the context of Gembah? CHAD: Yeah, or beyond. But yes. NEIL: So I think the first thing for anybody with an idea is to really have some very clear goals at the outset in terms of...and for anybody who is interested in user-centered design, three of the guiding principles for that are three things I always really lean on which is feasibility, viability, and desirability. So within all of those things, what are your ambitions for your product? In terms of ideally, every product should be desirable; people should want to buy it. Have you got the means by which to get it to market? And once you've got it there, will it provide you enough of a margin to have a sustainable business? So the viability of the product. And can you actually make it? You know, it's not made out of unobtainium, or it [laughter] might be. So I think a very easy starting point for absolutely everybody is to really go via those three guiding principles in terms of the desirability, viability, and feasibility of your idea. Where do you think you score on that matrix? And then if you think you really have got something in terms of an idea that really has merit and that you have the wherewithal that you want to see it through to fruition, certainly just picking up the phone and calling Gembah, that's a great second step. CHAD: Okay. So at Gembah, if someone picks up the phone before going through those three steps and is talking to you, do you help them take a step back and answer those three questions? NEIL: Absolutely. So I think what we really try and do is not only facilitate your product development journey. We're not a service provider; we're a service facilitator. We want to connect you with all of the resources within our platform and marketplace. And what we really try and steer towards is what is the product development journey that best suits your needs. And I think, typically speaking, if we were to use a broad brush, it falls into three camps which is, do you want to speed to market? And the fact you want to sell an idea very quickly. So, could you potentially white-label your product? So we provide these options to people. So there's a white labeling route. There's then a customized route which is to say, is there something fairly similar already commercially available in the market and that factories provide, and that you could adjust the feature set for your idea by perhaps 10%? That would actually then mean that you could get your idea customized in the factory and into market. So that's the customized route. Versus then an entirely unique product which is to say that you need to both develop the design and tooling for the product from the ground up. Intuitively, I would hope from white labeling all the way through to unique product development; you have a fairly matched scale of time and cost. The more involved, the more detail, the more unique, the more time, and the more cost proportionally increases. CHAD: How would you say that designing within a company like Dyson is different than being outside? NEIL: The thing that working for a company like Dyson and others like it really affords you is the freedom to research without the means of having to really focus on what is my next launch in a year's time. And what I mean by that is Dyson and other large, successful companies have exclusive product development innovation hubs and idea teams who, for every 100 products they develop, potentially only get one through to market and into the global markets. So I think as a designer, what you're really afforded there is the space and creativity to explore lots of ideas without the pressure of I have to have something out in this next six-month period into the market. I think that's very different to a small to medium-sized enterprise who have a set product line, and this may be your only product line. Like, you really need to be laser-focused in what is my incremental product development here so that I can maintain the attention of the public? As well as then trying to work concurrently on how do I evolve my product line to then broaden out my audience? So I think that's quite different in terms you have to be very focused. MID-ROLL AD: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you’re tight on time and investment, which is why we’ve created targeted 1-hour remote workshops to help you develop a concrete plan for your product’s next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneurs. CHAD: You started at Dyson as a design engineer, and you moved through up into a senior design engineer, then concept lead, to design manager of new product innovation. What was the journey from design engineer to eventually design manager? And what are the differences between those roles? NEIL: I think the key thing that changes within those roles is the level of autonomy and responsibility. And I think what scales up through each of those rungs is essentially how you can demonstrate competency for your core responsibility set. So as a design engineer, you're responsible for part-level designs like, here is, you know, you mentioned the mechanical keyboard earlier in the conversation. In that scenario, you would have a team of potentially four design engineers seeing that through to fruition. You would have a subset of those parts which you're exclusively responsible for. CHAD: So you might just be responsible for designing the best keycaps. NEIL: Exactly, exactly. So one chap will be just looking at the springs, and the tension, and how do they feel. Another one will be looking at the structural integrity; another one will be looking at the ergonomics. So I think you have the individual part and function. And what then levels up from that is as you go then into an advanced design engineer or a senior engineer is that you begin being responsible for the full assembly. So instead of having your keycap, you're now responsible for leading the whole team doing the whole keyboard. And then as you then progress through that, having demonstrated competency and reliability of delivering things, you then become a concept lead, which is to say that you have multiple projects on at the same time. You're leading the teams to do that. And then as you progress through that into design and management role, you then level that up again in terms of you're typically managing portfolios of projects within different market sectors. So I think if that answers your question directly enough, what it really builds on is for anyone aspiring, is you really need to focus on the basics first, like making sure that you are fundamentally a good designer and a good engineer who can demonstrate and communicate your logic and your thought process. And I think if you already underpin yourself with those sorts of fundamental competencies, that serves you really well as you move up through the ranks. CHAD: Some people I talk with, as they move up through those ranks, they feel like they are getting further and further away from what they actually love to do, which was design products. Is that something that you felt, or how did you not feel that? NEIL: I think as you move up through the management hierarchy, at the same time, typically the people that do that, I find and who are successful at it have a fairly focused view of what are their goals, what are they trying to achieve, and what is almost their trademark that they're known for. So for myself, how I've avoided that is...you asked me why I'm interested in Gembah, and that's because what I have very instinctively done both at Dyson and here is make sure that I've positioned myself to solve real problems. Probably everybody in a senior management position sometimes still misses getting on CAD or coding and just having the afternoon with no meetings. [laughs] CHAD: Yeah. N…

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    446: Plants and Perks with Chloe Sweden Oct 27, 2022
    Show notes

    Chloe Sweden is the Founder and CEO of Plants and Perks, a service for rewarding employees with sustainable perks. Chad talks to Chloe about supporting employees on plant-based sustainability journies by gifting free samples and high-value prizes, choosing a co-founder, and being strategic with the types of businesses they've approached. Plants and Perks Follow Plants and Perks on Instagram, Facebook, or LinkedIn. Follow Chloe on LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. And with me today is Chloe Sweden, the Founder, and CEO of Plants and Perks, a service for rewarding employees with sustainable perks. Chloe, thank you so much for joining me. CHLOE: Thank you for having me. CHAD: So you officially started Plants and Perks, at least according to your LinkedIn, in July of 2020. But I'm sure, like many entrepreneurs, you incubated the idea. The idea was in your head for longer than that. So, where does the idea from Plants and Perks come from? And when did you start to noodle it? CHLOE: It's a really, really good question. I also think that the LinkedIn algorithm isn't 100% correct. CHAD: [laughs] CHLOE: And it always seems to add time. I always get this sort of like, "Oh my God, you've been doing this for like two years?" I'm like, "No, I'm sure it can't be. It must be shorter than that." So Plants and Perks, Plants and Perks originally started out life as the Green Shoot Institute, which, I think, if you Google us, still there's remnants of the Green Shoot Institute that exists. That is still our company holding name. And that was kind of, I guess, the first thought of the idea. I was at the time heading up commercial relationships at a large parenting platform in the UK. And we had started to go on our own plant-based journey, so thinking about cutting back on meat and dairy consumption. I guess that was sort of my own personal journey that started to make me, as a parent, and as a consumer, and as a senior leader within business to, start to think about things outside of myself, and my family, and my business. And really, that was kind of the spark of thinking about how we, as employers, don't really do much to support employees on the plant-based sustainability journey. That was the sort of the embryo of the idea. And that came from the fact that I had spent 20 years of my life in advertising, marketing, and then ten years within that in talent as a former head of talent and culture really thinking about how we embed talent and how we help employees, and how culture is so important to businesses, and how we get employees really to be the face of our brands. But we don't really do much to invest in people beyond the kind of traditional benefits that exist but also in terms of training and things like that. That was kind of where things were coming together, sort of thinking about the future of work and thinking about how people go through these huge life moments and how the businesses really support them. So that was kind of the start. I won't give the whole game away, but that was, I guess, the beginning of a kind of, hmm, there's something there. And I didn't really know what it was at the time. But yeah, I guess it wasn't so much before I actually incorporated the company. I incorporated in September 2020. That's what it says on my Company's House printout that I have on the wall just to remind me of when that momentous day happened. But pretty quickly, from coming up with an idea, I incorporated the business and just went, this is something I have to do. CHAD: Yeah, the feeling of this is something I have to do is something that I've felt myself and that I hear from a lot of entrepreneurs and guests of the show. You were working at Mumsnet at the time. How did you start while also having another job? CHLOE: Not just having another job, running a large sales team, and homeschooling two children during a pandemic. CHAD: Oh, homeschooling. Okay, yeah. CHLOE: And my son was definitely diagnosed with having additional needs at the time as well. I guess it was all of those things that kind of came together that made me realize, I mean, I had joined Mumsnet actually to head up Mumsnet's talent function, which was all about creating a flexible working product platform for parents and those looking for flexible jobs to bring them together in a marketplace. But Mumsnet wasn't going to actually continue to invest in that product, and I moved to a more commercial role. But I moved there to build a product. And that's what really triggered it for me. I realized in that moment when I'm homeschooling, and I'm running a large sales team, and I'm doing all of these things, that wasn't why I moved to this role. I actually moved because I'm at the point in my career where I want to build something, that I have it in me to create something, and build, and connect people, and do something bigger than myself and bigger than a day-to-day job. And so that itch was there. I was also, as part of that role, going out and speaking to heads of HR in large enterprise organizations and talking to them about what was troubling them. And funny enough, looking after their working parents was not troubling them, but sustainability came up a lot, and general well-being came up a lot. And so that was kind of, I guess, it started the percolation. But really, I guess with most things, the idea came about in its most embryonic stage, and then I took it to market really quickly. I basically gave it a name and then just reached out on LinkedIn to anybody I knew and people I didn't know as well just literally reached out to those people. And I spoke to one person who I won't name her or the company but probably one of the largest global companies in the world and at a very senior level. And she was actually working out of the States. And she said to me, you know, "This is new. [laughs] You need to do this. Nobody is doing this. We need this in our lives. And I haven't heard of anybody doing this in the States. You need to go and build this." And that was, I guess, the impetus to do it. And so I worked weekends. I actually was working four days a week at Mumsnet. But my fifth day, I was working full time for Mumsnet but not being paid. And so I clawed back my fifth day where I wasn't being paid, and I worked all weekends, and I worked all evenings. And I just worked and worked, and I haven't stopped until this conversation. [laughs] CHAD: To actually work on it, did you start to gather a team, a group of people? Who were the first people that you brought on to help you? CHLOE: So my co-founder, Ellen, we were on the senior leadership team of a creative agency. I was the head of talent and culture. She was the head of operation. So we had worked side by side in this organization. So we kept in touch. And she had contacted me about some health issues. And we were talking about cutting back on meat and dairy as one of the things that she could look at, given my own experiences with it. And that really bonded us. And because I am marketing, sales, creative, and she is digital, tech, product, it kind of made sense, in the beginning, to bring her on. And I just said to her like, "I'd really like you on this journey with me." And she resisted it for quite some time. [laughs] We are very different personality-wise, very, very different. I'm yes, she's no, and so in that way, we're very much yin and yang. CHAD: Oh, but I think that that can be the perfect combination for a co-founder team. I know that I've needed that in the past for myself. Someone who balances the risk-taking with reality can be very helpful. CHLOE: Yeah, absolutely. And I think I'm actually not a risk taker, but I am a natural optimist. And so I'll have a meeting, and I'll be like, "It's amazing. It's solved all of our problems." And she'll be just like, "No, it hasn't. What's changed? Nothing's changed. There's no contract, nothing signed," [laughs] which I think in the moment is really not helpful. [laughs] But it's really helpful as we grow the business. It really is a good balance. I bring all of that energy and drive to get us very quickly to the next level. And she brings all of the understanding, all of the pauses, all of the rigor, all of the data, all the things that are just the complete opposite of me. So I brought her on pretty quickly. And then we had a bit of a false start around getting a CTO on board. But we knew we needed to build the product quickly. And in the end, we built the product ourselves on a no-code/low-code platform, just the two of us. And I recommend any entrepreneur to do that because you learn a lot. [laughs] CHAD: Is that the reason...so you learning...because I think that that is super important, whether it be someone like yourself actually building the product or just being very close to it. When I've seen entrepreneurs get too far away from the product too soon, they end up regretting it later on. CHLOE: Yeah, I think -- CHAD: Or building the wrong thing. CHLOE: Or building the wrong thing. I do really believe in you've got to do every job in order to then understand who you need to hire and to then have an appreciation of that role. So obviously the product evolved very much and very quickly. We were very lucky that one of our first clients was Lacoste, who we launched to here in the UK with our MVP. But we also did some other paid consultancy work with Uber and with other clients as well. And then PopSockets came on in the States as well. We weren't ready to launch in the States, but they really wanted us to. So we're like, you know, let's do it. [laughs] CHAD: I noticed those three names on your website. And I do think that social...being able to have those testimonials there with names people recognize lends a lot of credibility to the product. CHLOE: And they were my first three clients, [laughs] genuinely my first three clients. CHAD: So, did you seek that out, or did it just happen? How did that work out? CHLOE: Obviously, my background is commercial sales, so it's not something that I shy away from. It was connections; it was talking to people. And we were recommended to PopSockets, which was amazing. They came on as an early investor as well, which was phenomenal. Again, having clients who love what you do so much they want to invest is brilliant because you get to have some really interesting conversations and backers in your corner. But yeah, of course, we've been quite strategic with the types of businesses that we've approached, but we are very lucky that we are attracting the right type of businesses as well, which is lovely. I mean, talk a little bit more about what Plants and Perks does, but the way in which we have evolved the product and evolved the types of clients that we're talking to is not an accident. And I think it goes back to the conversation we were just having about building the product yourself. Really being in the weeds, I think, is really important. Now, it's going to be a challenge to me as a founder moving forward to make sure I'm extricating myself from the weeds as time goes on, although I'm pretty happy to step away when needed. [laughs] But knowing that and being able to talk to your clients and being really clear, well, this is what this client likes; this is what's happening here; this is what's working well here, I think is really important. You've got to know your product. You've got to know your audience. We've got two...actually, we have three clients, technically. We have clients; we have employees; we have client employers; we have employees; and we also have Perks' partners. We have sustainable...we promote sustainable products and services on our platform. So we also have partners as well as our clients. And I think you've got to know them all really well. Now, I was a head of talent and culture, so I know the employee piece quite well because I was always advocating for the employee. I spent 20 years downsizing, so I ran client accounts. So I know how to look after clients, I guess, from that perspective and work in large organizations. I also used to literally do the marketing for PepsiCo and Wrigley's and big brands. So I can do the partner piece quite well. And I think it's really important that you've done that and you've lived through it. And I've never built a tech product, but I did literally roll my sleeves up and get stuck in to build the MVP, which was kind of the bit that I was missing. Now, I haven't built the app; that is beyond me. [laughs] But luckily, we've got a brilliant team around us now, which we've built up since our last raise that's enabled us to get that talent in. And yeah, and it's just been an amazing team effort to get us to where we are now. CHAD: That's great. I want to dig into more about what the product actually is. But you've already alluded a couple of times -- CHLOE: No, let's keep it mysterious. [laughter] CHAD: You've alluded a few times to the evolution. And one thing that's stuck out to me as you were talking about that is that going to the website now; it's not specifically about eating less meat and dairy. You're talking more about sustainability. CHLOE: Yes. CHAD: I'm sure that's still a component of it. CHLOE: 100%. CHAD: But what drove that change? CHLOE: Oh my God, [laughs] about a two-week period where we had an existential crisis. I think this is really interesting, I think, for our journey, and I think us as founders as well. So we ideologically always believed in the reduction of meat and dairy as the number one thing you can do for personal and planetary health. That's it. Like, that was it. We were all about eat plants, get perks. We encourage employees to cut back on their meat and dairy consumption, and we reward them with plant-based perks. That was the product. That was the concept. Tested really well. People really bought into it. People liked that they were being rewarded with perks. They absolutely understood that it is unsustainable to consume meat and dairy in the way that we are moving forward for the planet and also for personal health. So when we're having these conversations, everyone was like, thumbs up, get it, love it, buy into it, it's all great. And then what was happening is that I kind of got to a point where I was like, we've had all these really positive conversations, but no one's biting. Everyone's sort of saying yes to me and then nothing. I'm actually really proud of us as a team for very, very quickly going and identifying the problem and fixing it because we could have stuck to our ideological guns and gone, no, no, no, but we are all about the reduction of meat and dairy consumption as the number one thing. But no one was telling us that it was that that was the problem. What we had to do was read between the lines because nobody would ever tell us that. But what they would say was, "Well, how would it land with a 58-year-old man working in our distribution center?" And we're like, "Really well, why?" [laughter] But I had to understand what was coming behind that question. And what was coming behind the question was I don't want to launch a benefit where I feel like we're judging somebody's life choices. Like, that's n…

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    445: Classcraft with Shawn Young Oct 20, 2022
    Show notes

    Shawn Young is the CEO and Co-Founder of Classcraft, an innovative platform that motivates students using the culture and mechanics of games. Victoria talks to Shawn about edtech, behavior intervention, and the challenges he's faced with going from a homegrown tool to something big and out there in the world. Classcraft Follow Classcraft on Twitter, Instagram, Facebook, YouTube, or LinkedIn. Follow Shawn on Twitter or LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: VICTORIA: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Victoria Guido. And with us today is Shawn Young, the CEO, and Co-Founder at Classcraft, an innovative platform that motivates students using the culture and mechanics of games. Shawn, thank you for joining us. SHAWN: Thank you. Thanks for having me, Victoria. I'm happy to be here. VICTORIA: Wonderful, yes. So just tell me a little bit about yourself and maybe what brought you to start out as a teacher initially. SHAWN: [laughs] I have an interesting journey. I was originally a physicist, a physics major. Although I loved physics because it really gives you a deep understanding of the world, I realized that physics research in a basement with machines just on your own [laughs] wasn't for me, so that's when I started substitute teaching. I really wasn't going to go into education at all. It was just there was availability, lack of teachers. And it's kind of ironic. I really did not enjoy school. High school, in particular, was just a really challenging time for me, mostly because I just didn't see the point of it. I didn't have any problems in school. I had great grades, but I just was bored out of my mind. And so, as a teacher, I became really, really obsessed with making school meaningful for the students that were there, and because so many kids, so many learners just don't see the point. And so I did a lot of really cool project-based learning type of stuff. So that's where instead of lecturing the kids, you get them doing things and learning by doing. And so I was teaching physics, obviously. And so we were building hot air balloons and cannons and all kinds of stuff to study Newtonian physics. And kids were super happy to come to the class because we were doing some cool stuff. But I realized as that was happening that another part of meaning generation for kids and learners is the community and the social aspects. And so, I started thinking about how I can build community in the classroom, make the social experience of school relevant for them? And that's how Classcraft was born, really. I kind of put together my interest in motivating and building community with kids. I was a developer at the time as well, so I was able to develop a platform. And, of course, I'm a gamer, so I kind of put all those things together and built this platform in my classroom. VICTORIA: That's great. I was going to ask what skills or experiences from your teaching background translated to being a founder. SHAWN: That's interesting because clearly in the product...Classcraft was never meant to be a company. I already had a company. [laughs] I was freelancing as a developer for pretty large clients in New York. I was working with my brother, who's a creative director there. And we worked for Chanel for three years building apps and websites, and that was probably our biggest client. I wasn't looking to make a company. I just built it for me. It was my quest to make school meaningful and relevant. And after three years of just tinkering around with it with my students, I realized it was having a massive impact on their outlook, on the way they collaborated together, on their motivation. And because Classcraft is a platform that basically gamifies education, so kids level up and they earn points. They're on teams. They have a character class. All the things you would see in an RPG are translating to how teachers are running a school. And so I made a website just to talk about it after three years of this garage project I had going on. And the day that website went online, 130,000 people came to the website. It just started trending on Reddit gaming. And overnight, a lot of people were asking, "How do I download this?" I'm like, "You can't. There's no company." [laughter] So that's how the company started. Teaching is an interesting profession. I think that teaching is a job that requires you to, A, motivate and manage a whole bunch of people, so there's a lot similarility there to management. It's a group of humans that you want to work together to get to their full potential, just like your team should be. But then there's also independent planning. As a teacher, you have a set amount of time to get through X amount of curriculum. So you're always, you know, project management basically, 101 is the same thing as running a curriculum through the year. So there are a lot of those types of soft skills that translate really easily to entrepreneurship. And ultimately, as a teacher, you're responsible on your own for your own successes and failures, which is the type of attitude you need to have if you're going to be a successful entrepreneur is to be responsible, you know, [laughs] take control of your destiny a little bit. VICTORIA: Right. I hadn't thought about it from that angle. It makes a lot of sense. You're really an independent owner of that classroom, right? [laughs] SHAWN: Yeah, exactly, exactly. And trying to get humans to collaborate and do stuff sounds a lot like running a company. [laughs] VICTORIA: Right. I saw the tagline on Classcraft: relationships are everything. And I was like, that's a perfect DevOps kind of statement. [laughs] SHAWN: Yeah, that's funny. [laughs] We're thinking more like human relationships, but that's so funny [laughs] from the DevOps side for sure. VICTORIA: In and outside of the classroom, you need...it doesn't matter how great your technology is or your strategy. If the people aren't talking to each other and you don't have the right relationships, you're not going to be successful. SHAWN: Correct. And ultimately, that's the value proposition of Classcraft. Schools that don't build good relationships between students that don't do it between teachers and students, that don't do it between teachers and administration are dysfunctional. And what we're seeing in education today is one of the fundamental breakdowns that's happening and, you know, that's proxy for what's happening at large, and society is relationships are quite strange right now in schools, and that's making it really hard for them to be effective. VICTORIA: Right. It sounds like this app was built out of your direct experience and your direct experience working with these students. What do you find is unique in working with students, and how do you appeal to them as a user base? SHAWN: What's really special about edtech is that your buyer or the user that makes the decision to use the product is not the end user, and that's true in all B2B, SaaS. The decision maker who purchases the software isn't necessarily the employee who's going to use it. But in education, there are multiple levels. Like, if we sell to a district, they're the ones buying, but ultimately, they need to get the teachers to use it. And then, at the end of the day, the actual real users are the students. And so, there are a lot of design considerations when you think of UX. And even when you think of user permissions, there's a lot of complexity there in education because our goal is to build as much motivation and engagement mechanics as we can for kids. And so that means leveling up, and random loot drops, and all these things you see in video games but applying that to school. But then you need to build all this plumbing [laughs] basically to make it usable by a user who's the teacher who doesn't really know much about games, and that's changing as the teacher...average age of teachers is going down, a lot of retirements, et cetera, so that's changing. But at the base of it, the kids are really well versed in games, game mechanics, game culture, but the teacher who's running it is not. So we have to speak two languages, one of pedagogy, and classroom tools, and data, and saving time. These are the things that educators care about. And incidentally, they care about motivation and motivating the kids, and all of those things. But for kids, we're talking about avatars, and pets, and gear, and leveling up, and all this whole other set of language. And so when you think of design considerations, we always have to be thinking about how do I make this as motivating and engaging as possible for the kids, but how do I make it as easy to use and not complicated for teachers? Because if the teachers don't use it, then these kids aren't going to see the value anyways. So it's pretty complex because we don't have one single end user. VICTORIA: And so you have the challenge of making it fun for kids and then also providing useful and understandable data for teachers and probably parents and other people, right? SHAWN: Yeah, yeah, exactly. There are lots of stakeholders. [laughter] VICTORIA: So I want to ask more about how you make it fun, and then I also want to know more about the teacher's perspective, so whichever one you want to start with first. SHAWN: Perfect. I mean, those two questions are literally the placement of what Classcraft is. Classcraft is the Venn diagram between what in education is behavior intervention, so managing kids' behavior and motivation. And so, from a motivation angle, how do we make it engaging for kids? In essence, kids are earning points in Classcraft for things that they're doing in school that we want them to do. And by we, schools can configure whatever it is, but it'll be things like handing in homework, being respectful, being inclusive, participating, being on time, these behaviors that they want to see in kids to make them better learners. When those behaviors occur, teachers can give them points. And the points allow them to level up. As they level up, they each have a character. They have an avatar, and they can be warriors, healers, or mages. And based on that character class, they have a different role in the team. So they're playing in teams just like in an MMORPG or on a football team. And everybody has a different role within the team. And you win as a team. And so school is quite competitive. Kids are always compared to the class average and their grades. And there's a lot of competition happening in schools. What we've built is a way for kids to be motivated by collaboration. And so they're playing on teams. If they do good things, they get these points, and they level up. And there are millions of combinations of gear that they could buy for their avatar, but they're also unlocking real-life powers. And so these powers are things like, you know, in a video game, power could be like you could shoot a fireball. In Classcraft, shoot a fireball is the equivalent of you can skip a question on an exam, or you can go to the bathroom, or you can hand in homework a day late, or you can listen to music while you're doing your classwork, so giving them real-life privileges as they level up. And these aren't one-offs; they're skills that they have that they can trigger whenever they want, just like in a game. And some of those skills are things like being able to heal up your teammate because kids can also lose lives if they do negative things. So if you're late or you're rude, or whatever it is, just like in Mario, what's failing in Mario is falling in a hole, and what's failing as a student, it's not doing what you're supposed to do, or being a bully to other kids. And so, as that happens, they can lose lives. But then they can come in to help each other out. There are boss battles where they can fight monsters by answering quiz questions, et cetera. So all these motions that are ultimately the things that are happening anyways in school, what we're saying is instead of punishing kids or forcing them to do this stuff, make it feel like a game. Speak their language, use the same mechanics that we know are super effective at motivating players. Nobody is forcing people to play video games. Everybody's doing that of their own volition. It's the most popular cultural medium that exists today, well surpassing film, movies, music. And so, why are games so good at doing that? It's because they fulfill fundamental needs: being in control, feeling like we're progressing, social relatedness. That's what we're bringing to school. So that's the student side of it. The other side of it, behavior intervention, is...well, one of the biggest challenges for teachers is managing kids. It's not like showing you how to do a math problem; it's getting you to care about it, listen to it, stop disturbing other people. And so, a lot of time and energy is spent on classroom management for teachers. And so what we do is we use best practices there. For example, there's a lot of research out there in education that says that praising kids for good behavior is a lot more effective than punishing them. And so games are really good at praising you. You level up, and you gain points. It tells you your score. What we're doing here is giving them that framework but applying that to classroom management. And so instead of saying, "Hey, Victoria, stop goofing off," or "You're not dressed well, go to the principal," or whatever it is that's happening in schools, what we're telling teachers to do instead is say, "Hey if Victoria does something good, recognize her. Give her a high five." And in Classcraft, a high five is gaining points. And so we're shifting and applying this pedagogy, shifting towards a positive reinforcement mindset. And at the same time, because these high fives are digital, then you get all the data so you can know which behaviors did Victoria do at which time with which teacher? Hey, she didn't get a lot of points this week. What's going on with her? Maybe we should talk to her and see what's going on before her behavior escalates. And so there's a lot of value from a behavior intervention standpoint. But ultimately, it's super effective because the kids really care about it in a way that they don't normally care about classroom management. VICTORIA: Well, that makes a lot of sense. And I'm hearing something I've studied before when looking at technology organizations which is that growth mindset I think you're describing, the positive reinforcement, praising the effort for something versus their intrinsic skills. And that's something I love about teaching. I think that really, really translates to running a technology organization. SHAWN: Yeah, totally. Ultimately, what we're doing is giving schools and teachers a platform for really effective culture building. And what you're talking about is culture within a company, in essence, and it's really the same thing. It goes back to what I was saying earlier about managing a group of kids [laughs], and managing employees is super similar. It's all about what type of positive culture you are building. VICTORIA: I think there's something really universal about that. It's actually even true with dog training. I…

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    444: Paddle with Daniëlle Keeven Oct 13, 2022
    Show notes

    Hello UK Giant Robots listeners! Our next event allows you to hear from and connect with both Founders and Investors on all things Fundraising. The event will be 1 part panel discussion and 1 part breakout sessions. We hope you can make it! Register today at: tbot.io/fundraising-uk Daniëlle Keeven is VP of Finance at Paddle, the only complete payments infrastructure provider for SaaS companies. Victoria talks to Daniëlle about helping companies with taxes while assuming the liability and risks associated with global tax compliance, financial literacy, and taking proactive measures and steps to manage cost effectively before it is required. Paddle Follow Paddle on Twitter, Instagram, Facebook, YouTube, or LinkedIn. Follow Daniëlle on LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: Hello, United Kingdom Giant Robots listeners! Our next event allows you to hear from and connect with both founders and investors on all things fundraising. The event will be one part panel discussion and one-part breakout sessions. We hope you can make it. Register today at tbot.io/fundraising-uk. VICTORIA: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Victoria Guido. And with us today is Daniëlle Keeven, VP of Finance at Paddle, the only complete payments infrastructure provider for SaaS companies. Daniëlle, thank you for joining us. DANIËLLE: Hi, Victoria. Thank you for having me. Super excited to be here. VICTORIA: Wonderful. Yes, I'm excited to have you here and to hear a little bit about your background. I was curious how it was different going from a finance role in a large corporation like Marriott to the startup world and to Paddle. DANIËLLE: Well, Victoria, I was actually quite fortunate because even in the Marriotts and the Hyatts that I've been in in hospitality, I've been exposed to a lot of in the trench type of accounting and finance. Being in the Caribbean and just a Latam market, you learn to look at situations differently and make sure you work towards compliance. So I think that's really groomed me for stepping into the tech space as well, where I think following the money is the first directive of any finance professional walking into a scale-up or startup. So I think it's groomed me for the move. Booking was a little bit easier because it was also a little bit of leisure and travel. When I stepped into a telecom for MessageBird and then Paddle as a payments end-to-end provider of infrastructure, there was a little bit of a challenge there. But I love being part of a company now that's completely a finance product which has really given finance roles a partnership with product and engineering to partner in the way forward and design of the product. VICTORIA: Yes, that's exciting for us as well. And tell us a little bit about Paddle, actually. DANIËLLE: So Paddle is an end-to-end platform. We strive not to just help software companies; we strive to do the work for them to be able to roll out globally. So basically, Paddle is the only end-to-end infrastructure that will enable you to invoice your customers and get payments support, offering different payment methods, as well as make sure you're globally compliant and file your taxes so that you don't have to. I think what sets Paddle apart from a lot of other companies that are helping companies with tax is that we actually do it for you. In addition to that, we assume the full liability and risks associated to global tax compliance. VICTORIA: Right. Yes. And I saw a product that you all have or information that you shared called the Sales Tax Agony Index. Can you tell me a little bit about that? DANIËLLE: Well, I think, in general, tax is painful. [laughs] I think personal tax is painful. Anything that has to do with business tax is amplified significantly. And I think for software companies, often, you build a great product, and you want to bring it up to market. But then you're limited and slowed down from really expanding globally. I mean, that is where we come in to really take up the tax burden for software creators to be able to look at it as a stepping stone instead of a roadblock if that makes sense. VICTORIA: I think that makes a lot of sense. And it's interesting where we are right now with the current climate and economics that companies may be focusing on their finances to reduce cost but also to identify new areas to invest in, right? DANIËLLE: Yeah, right. And I think that's super interesting to me, which I keep saying I'm not sure why not all of the software world is on Paddle. Because I think if you look out there in the market, there's such a piecemeal solution to everything. So you have to, for example, if you're going to not build your own billing, you have to outsource buying software for your billing. You have to go find a payment provider that's compatible and then the resources to get them into your platform to make sure checkout is seamless. Then you have to get an accountant to reconcile your payment. You have to get customer support to support your customer payments. You have to get more additional headcount to make sure your chargebacks and your fraud rates stay down. And all of this, Paddle just does it for you, which I think especially in this climate where cost is becoming a subject, I think Paddle is a great business partner to enable software companies to grow at a reasonable cost and pricing, and really explore all of the global market out there versus having to do it yourself. VICTORIA: Right. And Paddle could maybe help you identify where your spend also has a high return on investment. Is that right? DANIËLLE: We do put you in direct contact with your customer, so your customers are not masked or anything like that. So you do have access to all of your customer data. And in addition to that, we've recently made an additional acquisition to grow the Paddle family by adding ProfitWell, which is really an expert in anything that has to do with retention and pricing. And we are working to integrate this product and make it available to our Paddle customers as well. So that is not something that is there today but soon will be. VICTORIA: Oh, interesting. And I read a recent interview that you did, and I liked how you connected retaining your customer base to your billing and invoicing process because that might be an afterthought for a lot of startups and founders. But it is really key in keeping your customers happy is having that easy billing and invoice process. Is that your perspective? DANIËLLE: Yeah. I definitely think that with any SaaS company, there's definitely something known as well as an abandoned cart like somebody that will, you know, maybe we do it ourselves as well when we go out shopping online. We drop stuff in our cart, and we never make it to checkout. And I think to make sure you optimize your checkout, and your revenue is to make sure that the process is as seamless as possible, that your customers can just flow through this process and not have any challenges during that journey to make sure that your conversion rates stay high. VICTORIA: Right. That makes a lot of sense. Do you have other insights about customer retention that may relate to the Paddle platform? DANIËLLE: I think what's unique for me as a finance professional looking at the Paddle product...given I am by little biased because I do work here, and I'm a big fan of our product. But I think, and I've talked about this often, there are so many software solutions or tools that finance folks are trying to be sold. We get them sold to us, like, oh, this will automate 100%, and this will reduce this, or this will reduce that. I think what Paddle does well and how we are uniquely positioned is that what should be automated is automated and what needs a human touch has a human touch. And what I mean with that as well is in the sense of your customers making a payment and having a challenge we actually offer customer support with real people. And we do support your customers to make sure that they have a pleasant journey in the checkout process or resolve any payment issues that they have. So I think we balance the two out. And it's similar to, for example, taxes as well. We automate what we can, but we have a team of tax analysts really looking at the data and making sure everything is running correctly and is exactly compliant as it should be. So I think we bring together the best of both worlds in saying we automate a portion of the journey and where we can use and should use the human touch and intellect we do so. So we're not promising 100% percent automation. We just promise that we will do it for you by combining the best of both worlds. VICTORIA: That makes sense, right? Because, at some point, the automation can become more effective than hiring. But how can you scale your business without having to double your finance reporting and your tax teams, right? DANIËLLE: And I fully agree. And I think you bring up a very interesting point. I think from my past; I had been at Booking where you were in a situation where you have an endless means of cash flow that you can really build your dream automation tools. I think a lot of the big automation that Booking has achieved in finance is really admirable, and a majority of it has been done in-house. So I think they've done a really great job with that. But then, when you step out of an organization like that into a smaller startup scale-up, you do not have infinite funds. You are talking mostly about cash burn and then your cash runway. And you do have to optimize between a decision of should I invest in tooling to automate? Or does it make sense for me to hire a person because hiring a person is more cost-effective than automating? I think in a cash-tight environment, you do have to evaluate what makes more sense; sometimes, it is hiring a person. Sometimes hiring one person will get you scaled for two years. And other times, if you looked at you will have to hire one or five people per year to do a certain task, then it makes sense definitely to invest in automation because the cost will be upfront, but the benefits will be scalable, and you'll have definitely benefits from that point. VICTORIA: And there's a mix of you need people to do the work, but you also need to give them the tools to be able to do their job, right? DANIËLLE: Yes, I think most of us in finance still find that Excel is our best friend. [laughs] VICTORIA: Well, I won't complain about Excel myself. I have a background in economics, an undergraduate, so I'm an Excel pro. DANIËLLE: Yeah, I think definitely Excel has brought us all a very long way. [laughs] VICTORIA: So what's different about your customers that you're targeting with Paddle? What's unique about them? DANIËLLE: I think what is unique about them is that we want to really bring the creator of softwares their dreams to life, which means it's almost like we want to dream with them if that makes sense. We want to make sure that whatever they build becomes available to the world, whether they are a small startup or a small company or if they are a giant in the industry and very good at their skills. So we want to target the entire market for software. And I think what makes them unique is that our customers are usually a fan of our product, but we are a fan of theirs. So I think, typically, that works both ways really well. VICTORIA: Yeah, that makes a lot of sense. And do you find that your customers are facing a different set of challenges today than they might have a year ago? DANIËLLE: I think the SaaS industry has changed. I think it's no secret that definitely the economic landscape has shifted. I think we were very fortunate to close our Series D in very favorable circumstances before the climate changed. I do think it will change back, and I don't think this is all doom and gloom. But I also do think that we are all facing the situation where we should be taking proactive measures and steps to manage our cost effectively before it is actually required. For some of the SaaS industries, it may already be required, and for others, I think even those doing well should be mindful to take steps where possible. Cutting costs does not necessarily mean cutting quality or immediately reducing staff. I think it just is more taking a step back and critically looking at your spend to see, do I have opportunity to renegotiate existing contracts? Are there, especially in my cost of goods sold, can I get this reduced somehow without reducing the quality of my product and what we're delivering as a business? And I think these are very good and big opportunities that we can definitely seize in addition to our operational spend. Just taking a critical look at this can really go a long way. VICTORIA: That makes sense. It sounds like, as a VP of finance, those are things that you might be able to bring to the table. Or tell me more about how the role of a finance person plays in a startup in making some of those decisions. DANIËLLE: I think the role of a finance person is super critical in the sense of you're looking back to see what the spend was and where we've been and to look forward to what the trends will be. You're also trying to inspire vision and strategy and work together with the sales team to both have realistic forecasts on what we will do, can do, and what we'll actually deliver. And I think as a finance leader, more than ever, it is so needed for us to partner with the business instead of being chucked away in a corner somewhere processing financial reports or looking at them. So I think the finance literacy is definitely something that we can add to our organizations. I'll give you an example, as we rolled out our budget, it wasn't just to deliver it to the board or to our executive committee, but it was also to talk about it with our senior leadership. I think the senior leadership is also so critical to any organization to say, "Hey, we are going to commit together with our own leaders to make sure that we're executing the plan and that we will also get all of our teams to partner and create that buy-in as a company." So I think as a finance leader, it's not just my job to go out there and say, "Hey, we have to cut costs," but also to explain what is happening to the economic climate, why we have to cut costs, and what are the benefits of doing it before it is needed. And definitely paving the road to say, "Hey, this is beneficial for all of us because these are our financial goals that we can achieve, but we can only achieve them together." So I think creating that buy-in and building that team across the organization that is committed to the correct finance management is super critical in this day and age. It used to be that it was just finance's role to watch the finances; I think now it's a collaborative effort of the entire company. VICTORIA: I really like that I have a background in DevOps, and that's breaking down silos between different parts of the organization. And so I love to hear that finance is getting really involved and be a part of the overall decisions that everyone's making in the company, right? DANIËLLE: Yeah, definitely. VICTORIA: How does Paddle build stakeholder buy-in within the company? What does that process look like for you all? DANIËLLE: I think very early on, we identified that, obviously, our executive team is key. I think this is the tip of the arrow really leading the organization in giving vision and direction. I find that we've been very fortunate, in my humble opinion, because we have a great…

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    443: Airbrake with Göran Sandahl Oct 06, 2022
    Show notes

    Hello UK Giant Robots listeners! Our next event allows you to hear from and connect with both Founders and Investors on all things Fundraising. The event will be 1 part panel discussion and 1 part breakout sessions. We hope you can make it! Register today at: tbot.io/fundraising-uk Göran Sandahl is Director of Growth at Airbrake LogicMonitor, frictionless error monitoring and performance insights for your entire app stack. Victoria talks to Göran about having a product-led growth engine, how Airbrake can help developers identify and solve errors and bugs in applications, and developing a product geared towards a specific segment of the market. Airbrake Follow Airbrake on Twitter, GitHub, Facebook, YouTube, or LinkedIn. Follow Göran on Twitter or LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: VICTORIA: This is The Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Victoria Guido. And with us today is Göran Sandahl, Director of Growth at Airbrake LogicMonitor, frictionless error monitoring and performance insights for your entire app stack. Göran, thank you for joining us. GÖRAN: Thanks for having me. VICTORIA: Wonderful. So just tell me a little bit more about Airbrake and how it all got started. GÖRAN: So Airbrake is, as you said, an error and performance monitoring tool. It was actually, funnily enough, started as a side-project within thoughtbot. So it's a little bit full circle here joining this podcast here. But I'm a recent addition to Airbrake, so I don't know the details of the time when they started over ten years ago. So talking about Airbrake and the journey since then, lots of things have happened with Airbrake. It has gone through multiple acquisitions since then, both from industry players on the infrastructure side to various venture capital investors buying the company. And now Airbrake is owned by LogicMonitor, who bought Airbrake somewhat like a year ago. And it focuses exclusively on the developer audience for LogicMonitor. And I lead growth, so I work with our growth team. We have a product-led growth engine. So we don't do a lot of traditional sales or anything like that, so a lot of it is word of mouth. And this is something that drew me to Airbrake was its strong kind of grassroots movement in Ruby and other web and application languages. So that's what I know about Airbrake's early days, which isn't a lot. VICTORIA: Right. It was the very first exception monitoring service in the world. And we grew it to have three people working full time on it. And then, like what you said, it was sold to someone else who went on to continue to grow it. And it has been through several acquisitions. And from your perspective today, where is this service originally called Hoptoad [laughs], and then now it's Airbrake? And what kind of scale are you seeing? What are your customers like today? GÖRAN: Obviously, I don't know exactly how the product looked like back then. But a lot of it, I think, has stayed the same. It focuses on simple error monitoring, simple performance monitoring, and simple deployment tracking. So it's pretty much the same focus I believe in the product. This is what makes it stand out still today. We can talk about observability, and happy to do that. This is my third company that I've been working for as a monitoring company, so I know fairly a bit about it. Airbrake today is heavily focused on...we focus on what we call lean dev teams. We focus on the teams that try to move a little bit quicker, maybe than what they may, doesn't necessarily have the backup of an ops team or a DevOps team. So we really focus on building a product that is fully self-service that you can get started within a minute on your own. So that implies good UX, good documentation, and also that we can meet our users where they are. So we're focusing today on things like community building and those things for supporting our users. So we have lots of customers, really good brand names. First and foremost, super interesting stories from many of our customers who navigate that art of building product quickly. VICTORIA: That's great. I like that you phrased it as your user experience, which is your development teams, right? And do you have more of a perspective around the developer experience and how to capture that and really create something that's useful when you're delivering in those high-velocity environments? GÖRAN: As I said, I've been working for three monitoring companies. The first one I founded was 12 years ago. We built a product that we tried to coin the market called algorithmic monitoring, that later turned into something called AIOps. Yeah, there are a lot of buzzwords around that, applying AI to identifying problems in software. We were really early on that. One thing that we learned from that journey...we ended up selling that company to LogicMonitor, which is why I'm eventually here. What we learned then is that you can have a really good monitoring product, but ultimately, the people that fix the problem that gets discovered is the most important person for a monitoring tool to get into true effectiveness. So when I came across Airbrake, when they were acquired by LogicMonitor, and I had the opportunity to join, that's what drove me to decide to join. It's really that simplicity in terms of I think there are two schools, right? Either you promote a tool that all your software engineers should use, and you try to build centralized, structured processes around that. You make the template thing and things like that so that everybody can get up and running really quickly with monitoring. Or you take the approach of something like Airbrake, where it's built to be easy. If you know the language, if you know the code, then you know how to basically instrument it. And these features are simple enough to get going on your own. So that's the path that Airbrake is on. So it's built to be simple from the gate, so to speak. Now, Airbrake and monitoring and observability is a complicated problem when you have software issues. They're not always easy to diagnose or get to the root cause of. So there's a lot of struggle for users to unwind the bugs and actually fix them. But we try to do the best to provide enough context so they can take the next step. VICTORIA: And maybe you have an example or something to illustrate how that tool can help developers identify and solve those errors and bugs in the application. GÖRAN: All software has issues, right? There are bugs in all kinds of software. I've always been fascinated with something called latent bugs, or dark death is another framing of it, which is essentially the bugs that are hidden in your code. And when we have an outage, something triggers that bug to happen, but that bug was there. So if we think about it like that, that all of our software, all the code we run, all the commits we do is probably adding a lot of value, but they're also adding fragility or potential for problems, then you need to be really good at identifying when those bugs get activated. And sometimes, actually in, the majority of times...so that's why you need error monitoring, right? Just the ability to see that there is an error, there's a new error in production or in our staging environment, or wherever it might be. So that's error monitoring. It turns out about 80% of outages are self-inflicted in a way. They're caused by the changes when we build software or when we reconfigure things. And 80% that means that you need to be able to track changes really well. So you need to understand how and when changes happen so you can understand if what you did worked or didn't, so that's why we have deployment tracking, to be able to correlate those errors with the release, the commit, the line of code you added to the codebase. And then, of course, performance monitoring which is the ability to see where you have bottlenecks, which is not maybe bugs but where you have poor performance or poor experience for users. And it could be in a shopping cart checkout job. It could also be a scheduled cron job that's supposed to clean up stuff that is late. It could be just a rendering time of something that is longer than usual, and you just want to be aware of it. So that is kind of performance monitoring. So those are the three main focuses for us as a product. We like to believe that it is easy to get going within a couple of minutes. And that's what we're kind of focusing on providing. VICTORIA: Yeah, that makes a lot of sense to me. And your tool is able to just spin up quickly, be able to quickly get that insight into what's happening as you're deploying code and as you're pushing changes to production. Do you call that all observability? Or, in your mind, what is observability? And what are the really key things that you think that all developers should be watching? GÖRAN: That is a good question. Part of what fascinates me about the Airbrake userbase and what I've got to learn about Ruby and some of those languages which were a little bit foreign to me as a backend engineer, like an algorithm junkie, so to speak...so what fascinates me is how little monitoring is typically done by many teams that's working on web applications. So coming from the infrastructure monitoring side, that's where this term observability grew. And you have these metrics, logs, and traces kind of triad. And every web application, every web browser has had tracing built in the developer console or the web browser. So some of these tools that are available now to infrastructure monitoring teams in the form of observability have been available to web developers for quite some time, so I don't necessarily think observability is a term that explains a lot for applications and web developers. But for infrastructure, more infrastructure-oriented teams where you have lots of microservices and things like that, we needed a term to explain the full range of capabilities we needed. But I'm not so sure we need the similar amount of complexity because there is a lot of complexity in those tools and lots of data. But I'm not so sure we need the same complexity when speaking about monitoring on slightly more lightweight applications and web apps. That said, we're starting to mimic a lot of the architectural paradigms of the infrastructure, such as microservices, in terms of micro frontends. So a lot of that complexity is entering into the web as well. So, who knows? [laughs] MIDROLL AD: Are your engineers spending too much time on DevOps and maintenance issues when you need them on new features? We know maintaining your own servers can be costly and that it’s easy for spending creep to sneak in when your team isn’t looking. By delegating server management, maintenance, and security to thoughtbot and our network of service partners, you can get 24x7 support from our team of experts, all for less than the cost of one in-house engineer. Save time and money with our DevOps and Maintenance service. Find out more at: tbot.io/devops. VICTORIA: So the customer or clients for Airbrake are developers who are doing web applications and need that kind of just the information they need [chuckles] to be able to make sure their changes to code is not affecting the production and that your product is trending towards observability practices that might be a little overmatch to what you will need. GÖRAN: Yeah, that is what we're focusing on. But when you have a lot of customers and a lot of users, there's always this exotic, for us, exotic use cases. So I'm 100% sure there are really large customers that are using us in a more traditional DevOps fashion and not on web apps. I mean, we have support for most of the languages from Go to Python to .NET to Ruby. So there's nothing keeping Go developers from adopting something like Airbrake. But we do know that we're particularly strong within JavaScript and Ruby, and I think that speaks for the experience that it's easy to get going, et cetera, rather than something like Grafana or another more traditional observability tool that's a little bit out of reach maybe for the web or application developer. VICTORIA: So when you're developing your product towards this specific segment of the market, what other differences do you notice between who you're targeting or who you're expecting your customer to be versus the wider range of people you could be marketing this towards? GÖRAN: So I think everybody wants to go after the developer and the needs of the developer. This is, so to speak, trendy nowadays. And it's obvious because so much of the value and innovation happening is done [chuckles] in the editor. So it's natural that a lot of the focus is being placed there. We're focusing on where we're strong, and I think that's the best way to do it unless the market is small. And I see application development growing for the foreseeable future. I think we're seeing trends of things like no-code, or low-code, or whatever we choose to call it. The infrastructure is being abstracted more and more. So from that perspective, I think we have a good strategy for providing that simplicity that users come to expect when building modern apps today. We're pairing with other kinds of innovations on how you build code, basically from things like Vercel to Webflow to whatever it might be, right? VICTORIA: Right. And do you find that collaborative approach is more effective in business-to-business sales for this type of client? GÖRAN: We're very focused on this just try it kind of approach, so that's how we do most of our direct communications with our users. So we want to let the app speak for itself. And we believe that once usage happens, then additional needs will happen or will arise that we can maybe serve in other ways. So we do have a free tier, free forever free tier, so you can use Airbrake pretty much forever but in a small scale. And then, like normal, when you start adding colleagues or lots of errors and lots of projects, then you need to upgrade to a paid plan. And we're also launching some new tiers here in the foreseeable future as well. VICTORIA: Oh, tell me more about that. GÖRAN: As teams mature...I don't know if that's the right word, but at some point, a lot of these teams may want a little bit more structure when they do monitoring. So I mentioned that we're pretty much self-service, completely self-service. But at some point, when you start using a product a lot, you start to integrate it into your core processes. So new things start to matter, things like who did that change? Who reconfigured that? Who logged in the last time? Has anybody seen that thing? But also to things like payment things. The different issues that can arise change, right? VICTORIA: Mm-hmm. GÖRAN: So we're launching a pro tier in the future that will cater to a little bit more of the needs of the team that has grown into maybe having a manager that asks questions about how things are set up, et cetera, but also, where you can control teams and people a little bit better, where you can also control your costs a little bit. So one of the features is on-demand billing. So the more errors you pay on your tier...you can produce up to a certain set of errors and performance events, and if you go above that, you pay an on-demand fee. And there are some protections built in for that if you're on the pro plan and things like that. So it's about catering to growing needs of a little bit larger teams but still the team that…

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    442: Zedosh & The Attention Exchange with Guillaume Kendall Sep 29, 2022
    Show notes

    Guillaume Kendall is the Founder of Zedosh and Attention Exchange, which is working to build a safe place for advertisers, publishers, and consumers to all benefit from fair access to human attention. Chad talks with Guillaume about open banking, changing up who the beneficiaries of consumer attention and data are, and giving companies opportunities to advertise without interrupting consumers with ads. Zedosh The Attention Exchange Follow The Attention Exchange on Twitter or LinkedIn. Follow Guillaume on LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: CHAD: This is The Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. And with me today is Guillaume Kendall, the Founder of Zedosh and the Attention Exchange, which is working to build a safe place for advertisers, publishers, and consumers to all benefit from fair access to human attention. Guillaume, thank you for joining me. GUILLAUME: Thank you so much for having me. It's a real privilege. CHAD: If I'm not mistaken, you and I first met in person for lunch one time in London when I was visiting London in; I think it was...I went back and looked at my calendar. It was March 10th, 2020, if I'm not mistaken, either that or it was that Friday of that week. GUILLAUME: It must have been one of the last weeks pre-pandemic. CHAD: It was. I literally woke up on Saturday morning for my flight to come back to the U.S. to the headlines that all flights from Europe were being shut down. [laughs] And I almost dropped my phone until I realized, oh, that's the headline, but the real detail is I can get back. It's all the rest of Europe, not the UK, yet. That was the following week. I made it home, and then the world changed. GUILLAUME: I sure did, didn't it? [laughs] It's funny, isn't it? Because the two-year period in between seems to have flown by. It feels like just yesterday. I remember I think, even what I ate. CHAD: [laughs] And at the time, you were working on a new application, and we were talking about that. But I want to fast forward a little bit to today. Tell me more about Attention Exchange, and then we're going to rewind a bit to how you've arrived. GUILLAUME: So the Attention Exchange...by way of background, I come from the fintech space rather than adtech. And it really, ultimately, the Attention Exchange is a matching engine, using financial terms, that matches the right video content to the right consumer based on their spending data rather than their browsing data. So it's a matching engine. And it looks at rules that ultimately we're able to derive, or actually, I better use the phrase, we can bridge the gap between attention and intention based on our audience's spending patterns. And the reason we can access those is because they give us explicit permission. We have something called open banking here in the UK. It's actually across most of Europe now. But it enables the consumer to own their data and share it outside the bank if they so wish to with other regulated third parties. So we're such a regulated third party, and they share that data with us, as I said, to be matched with video content from brands that are relevant to their spending instead of their browsing. What it ultimately means is we're very well-positioned in this apparent post-cookie world that seems to be heading our way eventually because we don't rely on any other tracking technology to spy on our audience. They voluntarily give it to us. And I guess the kicker which is...people are probably asking themselves, why would they do that? That's because they get paid. So we put cash directly into the bank account or one of the bank accounts they've connected to our platform in exchange for their immutably valuable attention to that content. CHAD: So correct me if I'm wrong, but I feel like open banking has had a significant impact not only on the data sharing that you're describing but just on the banking ecosystem in general in the United Kingdom and now Europe. GUILLAUME: So I think if you were to speak to the purveyors of open banking, it hasn't had as big an impact as they felt it would have had. I think we reached earlier this year only to fact-check this, but about 6 million people in the UK now utilize open banking in one form or another. But I think what was very interesting is that the ecosystem that sprung up around it was mostly around changing the user experience for the end consumer to have a better handle on their financial health, which is a really important topic. And the reason that is is that before, it wasn't really in the bank's interests to tell you if you're about to hit your overdraft or go over your overdraft because they'd charge you an extra 20 pounds for an unplanned loan, and then you'd have to pay it. Your balances (This is going back a little. I'm showing my age. ) was always two or three days out of date, which was weird. So open banking; the first thing that sprung up around it is we'll connect your bank accounts. We'll give you this holistic view of your mortgages, your credit, your debit, your net worth really across various assets. And we've moved progressively towards more of open finance rather than just open banking. You can connect via APIs a lot of your financial identity to these open banking providers. But having said that, no one has looked at it in the way that we have, which is actually this is an advertising play, and it could be potentially a real change maker in the way that consumers benefit from this $400 billion industry which is advertising rather than all the fintech stuff that's been happening around open banking. But yes, so it's not to be sniffed at, you know, several million people are using open banking. But most people, I don't even think, realize they're using open banking. They open the Revolut app, and it says, "Do you want to see your Monzo balance inside our app?" You say, "Well, yeah, okay, that means I don't have to open Monzo." And lo and behold, you share that data. CHAD: Right. Yeah, that's a really good perspective. I think from my perspective; I was thinking it's sort of made it...there's a separation between the banking backends and the user experience, and I think that in part has given rise to these challenger banks and made it more possible for them to do that. GUILLAUME: Yeah, that's a very fair point. I think, certainly, if nothing else, it certainly forced the incumbent players, those that have been around for a few hundred years, to really buckle up their ideas and think about how to react to this new threat. At first, they thought, geez, open banking is going to cause us all sorts of problems, but I think as it's gone full circle. You find that, actually, most people are looking for that user experience, and the banks have been forced to provide it within their existing ecosystem. So now, most banking apps provide really super UI or UX, meaning that you don't have to go use third-party tools to get such a lens. And in fact, the most interesting one I've seen of late, which I think is definitely worth a mention, is a company called Cogo; and Cogo used open banking to carbon score your spending and let you offset it. So if you spent four pounds at McDonald's, it would guess that that's X kilos of carbon and give you several options to offset it. And actually, in the end, NatWest formed a partnership with them. This is a classic use case where actually, now the carbons offseter is available within that NatWest app, and you don't really have any idea it's Cogo. That's what you're seeing is ironically, those who have had success in innovative, exciting use cases have been pulled back into the ecosystem being offered because they still want the scale overnight. They had access to 8 million NatWest customers or whatever the number is. So, yes, I think; certainly, all banking apps have had to, even the banks themselves, have had to reorganize and rethink how they deliver technology to retail consumers who probably had had very little churn in the past because the options were very limited. CHAD: That's great. So tell me about the genesis for this idea and realizing that you could use open banking to view people's financial information and to develop a profile that could be used to opt into advertising. Where's the genesis of that idea for you? GUILLAUME: Sure. So actually, several threads came together very neatly in quite a tight timescale, the first of which is I spent a lot of money, relatively speaking, on a company called Patch Plants. And Patch Plants deliver plants to your house, [laughter] and they have quite a nice way to go about it. All the plants have got human names, and they come with little booklets about how to look after them. And I felt very positive about the relationship I felt I had with Patch Plants until for the three, maybe four months following that purchase, there wasn't a website, or a social feed that I was on that didn't have Patch Plants all over it. And I really took note of my sentiment towards them [laughs] where I thought, go away, Patch Plants. I'm a customer. Why don't you know better? With the amount of data that we provide to the web, you just assume...and maybe this is where it all starts to click into place that actually, it's not that smart. CHAD: The interesting thing is I think it is possible for companies to on target you once they decide to do it, but it seems like nobody does that. [laughs] And it's like, I've just bought a stove. Why am I seeing stoves all over the place? [laughs] I'm not going to buy another one. GUILLAUME: Yeah, again, I think it comes from the underlying infrastructure, which is basically this concept of cookies, which we accept on every single website before we can do anything with it. And you've probably got a number of unchecked-out stoves across the web. And it's not locking on to the fact you've got one checked-out stove. But of course, we're connected to the bank account. And so when we see that transaction, we see the counterparties. We know for a fact that that person has made that transaction with that vendor, and therefore, you probably need to change the message. And that goes from daily purchases right through to the massive, heavy items we can see when people started a car leasing agreement. Well, if you want to get them to think about considering your brand of vehicle in two or three years or three or four years, there's probably a journey that you should take that person on. But then again, once they've made the purchase, don't keep hassling them. So that's the first thing. If you saw my bank account...so I worked with open banking innovation [laughs]. I guess that's pretty important. CHAD: [laughs] GUILLAUME: So I was acutely aware of how the data could be shared and analyzed, so that's the first point. And then, pretty much at the same time, Netflix brought out this documentary, The Social Dilemma, really putting across that these social media applications were basically designed, maybe it's not a surprise, but pretty much as gambling apps. They're exceptionally addictive. And the reason they're addictive is because the longer you spend on them, the more advertising they can slide into; now, I think one in every four posts. And now that we've moved on to short-form video content, there's infinite scroll. We're all on these apps for hours a day. But the only way they generate revenues is through advertising, and the only way they get advertising is by you spending more time. And it sort of didn't sit too well with me, especially after we had the Euro Championship in football or soccer here. And there was a ton of racist abuse that went out to players across social media. Lots of brands and advertisers started pulling away from it for a very short period of time to express their protest. But I realized then that, actually, there is no alternative. If you want to attract attention, you have to fund social media or Google, and that's kind of it. Those are your options as a brand or an advertiser. And the former being social media is really not a very healthy place to spend time. Sure, some good comes out of it. But I would argue that the bad that comes out of it far outweighs any of the good that's come from social media, certainly in the last five years or so, I believe. It's at the center of some major divisions in our communities. But it's all funded through advertising revenue. So that was the second point is that there really is no alternative. And why should Mark Zuckerberg be the beneficiary of my attention, my data, my value whilst putting absolutely no effort in changing or being an arbiter of the content? They're keeping their hands up saying, hey, we're not a publisher. If that content is there, it's there. And it becomes a very complicated argument very quickly around free speech and all of this sort of stuff. But ultimately, there's a ton of really nasty stuff. And then we had a family friend, specifically, who really put herself in a lot of danger, a young girl. And that was a very real impact on human life close to us that was all driven from what she was able to access with alarming ease via Instagram. So those sorts of threads all came together. And then the more sort of...it's one of those things, right? Once you see a yellow car, you're looking out for a yellow car. You keep seeing them. But I don't think I was proactively looking out for it too much. But it seemed that every day almost, there was a new-new story in the front pages of the papers where Facebook was in some sort of trouble, and that obviously materialized last year with the Facebook leaks. And everything we've been just discussing now they've known about. They know about it. They're choosing not to make a difference. So we had a really powerful motivation to try and bring about a different mechanism for this $400 billion industry to operate. And rather than exploit our data, exploit our mental well-being, exploit our communities and everything else in order to drive advertising revenue, maybe the advertiser could have a more direct relationship, a fair and more transparent relationship with the consumer with whom they want a dialogue. And I think it's been the biggest learning curve for us is that brands and advertisers feel weird about paying consumers to pay attention. But we're saying we think it is weirder that you pay Google and Facebook to track these people all over the web and interrupt them everywhere they don't want to be spoken to. Why not just pay them to have a fair, transparent dialogue? I know you have money. I know you spend it with my competitors who are in my market. I want your attention, and this is what I have to tell you. There we go. So that was the sort of the kernel, the genesis. CHAD: I can totally see why advertisers are...scared is not the right word. Just, you know, it's just they've never had a relationship where they're paying the consumer directly for any kind of advertising that they do [chuckles] whether it be TV historically. There's always an intermediary. And the idea of paying people directly is not only different, but in some ways, I can imagine people view it as crude. Like, it's one thing if it's going through an intermediary and you're paying them, and advertising is being run, but it's another to just pay someone to pay…

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    441: Creative Startups with Alice Loy Sep 22, 2022
    Show notes

    Alice Loy is a Founding Partner at DaVinci Ventures and the Co-Founder and CEO of Creative Startups, the leading global startup accelerator and company builder for design, food, immersive, and creative companies. Victoria and Chad talk with Alice about what she means by creative companies, how much judgment she must pass as an investor with a love for the "weird and wonderful," and some of the challenges faced in bringing diversity to the rest of the accelerator world. DaVinci Ventures Creative Startups Follow Creative Startups on Twitter, Instagram, Facebook, Substack, YouTube, or LinkedIn. Follow Alice on Twitter or LinkedIn. Alice's Blog Etkie Embodied Labs Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. VICTORIA: And I'm your other host, Victoria Guido. And with us today is Alice Loy, Founding Partner at DaVinci Ventures and the Co-Founder and CEO of Creative Startups, the leading global startup accelerator and company builder for design, food, immersive, and creative companies. CHAD: Alice, thank you so much for joining us. ALICE: Thanks for having me. CHAD: Can you tell us a little bit more about Creative Startups in general but also what you mean by creative companies specifically? Like, isn't every company creative? [laughs] ALICE: Yeah, it's so funny. That's often the first question. And sometimes people I can feel their sense of indignation in thinking maybe I think they're not creative. CHAD: [laughs] ALICE: First of all, the creative industries are pretty well defined globally by the World Bank and entities like that. I'll come back to that. Yes, all human beings are creative. I like to joke that that's what got us out of caves in the first place. But more importantly, all entrepreneurs are very creative regardless of what sector you're operating in. So when we're talking about creative, we're just referencing the set of industries that are measured as the quote, "creative industries." They include film, our museums, design certainly is a core element of that. Increasingly, we're seeing more and more people move toward the creative industries as mechanized labor takes over things like building cars or even running data analysis. CHAD: Has getting support and funding and that kind of thing traditionally been easy in the creative space or hard? ALICE: No. I know you know the answer to that question because you're a designer. [laughs] CHAD: I usually don't ask questions that I don't know the answers to, so... [laughs] ALICE: But it's a great question because actually what it uncovers, you guys, is that it has changed dramatically for people who I call creatives or creators in the last two or three years. It's a little tough to measure with the pandemic, but we know at least $2 billion have gone into platforms that support creators, businesses led by creators. The creative industry has really turned a corner. So when we started this work 15-16 years ago, I co-founded the organization with a gentleman named Tom, who is now in his 80s. But he had come out of what's called the cultural economy, which was the precursor to the creative economy. And, of course, now we're all living in the creator economy. So like every other industry, it evolves. And one turn in this evolution is that creatives are now understood as economic drivers, not just people who add nice flourishes to things at the end. When you're building new products, people think about engineers, but it's really a creative process. And people increasingly bring in creatives from the outset to think about how the design process can be more humanized, can be more effective to solve people's problems so that your products really delight customers instead of just get the job done. CHAD: Is there something you can point to that triggered or pushed along that turning point? ALICE: Well, not to be overly philosophical, but I would say the general sense in the U.S. and increasingly in other countries where we work is that human beings don't want to be cogs in a wheel. They don't want to just be bit parts in a system. When you talk to Gen Zers, they understand that they are complete human beings. And somehow, I think older generations bought into the idea that you have the same job for 40 years. You go to work at 8:00; you come home at 5:00. You repeat the next day. I think the sense in the economy is that people want to be fulfilled. If they're going to give that much time to a job, they want it to be meaningful and valuable. And they want it to solve some of the big problems. Frankly, big tech is not approaching the world in that way these days. And so I think younger people are looking for values-aligned opportunities. And the creative economy is a space where values tend to align with really reaching the full potential of each human being instead of just extracting their physical and occasionally mental labor toward building a capitalist system. And so I think that zeitgeist has helped open the door. I also then think when you look at the kinds of technologies that are being utilized, they're still fundamentally about communicating ideas, and art, and inspiration. That's what Facebook is. That's what TikTok is. That's what even news channels are. And as more people come into the world of saying, "Oh, I can share my ideas, my art, my jokes, my music, my whatever," they see themselves as creatives, and they go, "I wonder how I could get paid for that?" I mean, there are a multitude of factors weaving together to shift. I also think, quite frankly, the SaaS investment area has become so saturated. I mean, if you walk down the street in San Francisco, if you don't bump into three venture capitalists who are SaaS investors, it's like, what are you doing? And so I think other types of investors with a different background maybe are saying, hmm, what about this area over here? How could we make money? So that would be another thread I would say is helping drive. CHAD: It strikes me that what you've shared sort of creates a self-fulfilling cycle too. ALICE: Yes. CHAD: Because once creatives have examples of other creatives that have done this, it becomes an aspirational thing that they understand that they, too, could do themselves. ALICE: Yeah, 100%. So our goal when we started the startup accelerator...we launched the first accelerator for creative founders in 2013 in the world. And we said to ourselves, if we get one company that becomes the poster child for this creative movement and demonstrating that you can be, as we like to say, weird and wonderful and build a company, then we will unleash a flood of people who now see themselves in that light. We were very fortunate in that we got that one poster child, and that has really helped us paint a picture that's clear for a lot of people where they see themselves as entrepreneurs, even though they're a tattoo artist or they're a hard rock Navajo metal band from the reservation or whatever their background is. Now they look and go, "Oh yeah, I could do that," and they certainly could. Being an entrepreneur is really hard but not intellectually challenging; it's more heart-challenging. CHAD: Oh, that's really interesting, more heart challenging. ALICE: Yeah. I mean, you're an entrepreneur. You guys have built a business, so you know that being an entrepreneur is more about being able to just sort of stay calm in the waves than it is about building the world's best boat and being able to steer toward that destination no matter how the winds blow. CHAD: Yeah, I've often referred to it almost as grit, like the ability to, no matter what happened yesterday, get up and do it again. ALICE: Get up, yeah. And unfortunately, I think there's a myth, maybe at least in the U.S., that what drives most people to get up and go, again, is money. And I don't think that's true at all. I think what drives people to get up and go again is their love of customers or end users. And their feeling they're just irrefutable despite there being no evidence feeling that this is going to work. This is going to make a difference in people's lives. And that's why the sort of slog. And there are days when...one of the things we always start a Creative Startup's program with is find your tribe. Cling to the people who believe in you. Ignore the naysayers. The naysayers are ten to one. Blow them off and cling to the people who say, "Wow, dude, that sounds cool. I bet you could do that." Yes, do another coffee meeting with that person. [laughs] Because sometimes you just need people who can say, "You got this. You got this. Just do another day, man." What do you guys do? Let me ask, what do you guys do when things get really rocky for you? How do you guys collect that internal okay, I'm going to get back in the saddle. CHAD: I've talked about this with people before, and I actually think that this is going to be a non-answer, but I'll do my best. I actually don't know exactly what does this for me. But I do know a side effect is I also don't celebrate the wins as much as other people wish that I did. And I think it's because I just move on very quickly from things. I don't dwell on the downs as much. I also don't dwell on the highs as much. And so I don't know if it's just something about me that does it or I just trained myself to do that. But it does have some downsides to it. ALICE: That was a real answer. That wasn't a non-answer at all. CHAD: [laughs] ALICE: Victoria, what about you? VICTORIA: I think to add on to what Chad said is kind of that thoughtbot mentality of viewing things as an experiment. And so if you come in with that mentality, like, this is the experiment. We'll see if it works or it doesn't. And if it doesn't work, there are some lessons to be learned, and we can grow from that and do better next time. And if it does work, great; [chuckles] this is cool. And I actually like to celebrate the wins a lot. I like to really dwell in those moments and feel like we did something right. We should remember this and learn from that as well and then try to repeat it, right? ALICE: Yeah. Oh, I love that. CHAD: You mentioned that when you were first starting Creative Startups, you hoped to get one win, and you did. Which one was it? ALICE: To be clear, as a mom, we don't have favorite children, okay? [laughter] And there are different companies that have had enormous impact in different ways, so let me tick some off. Let me name first Etkie. It's a design company built by a woman named Sydney, who grew up in rural New Mexico with a passion for working with indigenous communities. Her design company makes spectacular handmade bracelets, average price point around 250 bucks. And she sells in about 100 different high-end galleries around the world. She creates 40 jobs for Navajo women on the reservation at twice the annual pay that they would receive if they worked any other job there. Pretty astounding, pretty astounding. Those women have gone on to reinvest their money in things like rebuilding the school, putting in wells for family. The Navajo Nation lacks drinking water all over the place. So really fundamentally shifting the economic and social trajectory of that community. She designs every single bracelet with a woman, and you'll see they're named after the women. And they just do a recollection process where the woman recalls something from her childhood, and they weave a story around that. And then, they create the bracelet design. They're beautiful, Etkie, E-T-K-I-E. The next one I would say that has really inspired me is founded by another woman who does...now she's doing more XR AR, But they started as a virtual reality company doing films for medical providers who needed to better understand the disease experience of their patients in order to come up with not just solutions to their lived experience but actual medical procedures, and technologies, and pharmaceuticals that could shape the outcomes of that patient. So that company is called Embodied Labs, founded by a woman named Carrie and her team out of LA. And they're now selling to hospital systems across California and increasingly in the Midwest, et cetera, changing thousands of lives. And then the one that most people do point to us and say, "Hey, good job," is a company called Meow Wolf. We were their first investor back in 2014. They've gone on to raise upwards of $250 million. They're kind of a competitor now to Disney. So they're in the immersive art and experience realm. They had a million visitors in their Denver spot. So far this year, they've had about a million visitors in their Las Vegas spot. They were founded here in Santa Fe, our hometown. And we didn't even know they existed. They didn't know we existed. [chuckles] The night before our application was to close, somebody wandered into a meeting they were having where they were talking about dissolving the art collective. And somebody said, "Oh before you guys make a decision, you should check out this thing." [laughs] So in some ways, it was angels on our shoulders in that it's a homegrown company, and Santa Fe is a small city. We needed a shift here around our creative economy. And they needed somebody to believe in them. They had gone to every business support organization they could find and had been told, "Well, you're probably trying to start an arts nonprofit." And they thought, "That's not really our vision. That's not...we want to build a company. We think art is something people will pay for if it's put forward in a way that blows your mind," and Meow certainly blows your mind. CHAD: That's really interesting. I mean, I totally get why people would say that just because...but that's like saying...when Disney was getting started [chuckles] people saying "It sounds like you're trying to create an arts nonprofit." ALICE: Yes. And I'm guessing a lot of people did. The future happens when we're all looking backwards, and very few people are looking forwards. And so I think it's important for entrepreneurs to keep in mind you're probably just statistically talking to somebody who's looking backwards because human beings tend to do that more than they look forward. And so better to find people early on who say, "You know, I'm not exactly sure what you're talking about because you're the expert in your startup, and I'm not. But let me ask you this, how could I be helpful?" That's the right question. If they give you an answer and they don't even know what you're talking about, you probably don't need their help. And that's hard for entrepreneurs because there are so many doubters out there that you have to kind of keep plucking through to find the one or two people who say, "That's really interesting. That seems like it might work. How could I help?" Did you guys have somebody at thoughtbot early on who you can remember sort of said, "Huh, that's interesting. How could I help?" CHAD: I think it was our early clients who most did that. ALICE: Oooh, yeah. CHAD: Because we're a consulting company, because we're an agency, finding clients who believed in us and wanted to work with us in part because they liked us was an important aspect…

    Full show notes at the publisher

    440: The LGBTQ+ Family Connections Center with Joe Barb Sep 15, 2022
    Show notes

    Joe Barb is Executive Director and Founder of LGBTQ+ Family Connections Center. They have a mission to strengthen and empower all youth, however they identify, to overcome obstacles by providing housing, supportive counseling, community education, and advocacy. Victoria and Chad talk with Joe about identifying needs for the center, his own lived experience and connection to the LGBTQ+ community, and deciding what services to provide and evaluating which are most impactful. LGBTQ+ Family Connections Center Follow the LGBTQ+ Family Connections Center on Twitter, Instagram, Facebook, or LinkedIn. Follow Joe on LinkedIn. Follow thoughtbot on Twitter or LinkedIn. Become a Sponsor of Giant Robots! Transcript: CHAD: This is The Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel. VICTORIA: And I'm your other host, Victoria Guido. And with us today is Joe Barb, Executive Director and Founder of LGBTQ+ Family Connections Center, with a mission to strengthen and empower all youth however they identify to overcome obstacles by providing housing, supportive counseling, community education, and advocacy. Joe, thank you for joining us. JOE: Thank you. I appreciate it. VICTORIA: Wonderful. So you started the center over two years ago. If you could go back in time and give yourself advice to when you were first starting out, what would you tell yourself? JOE: Wow, very similar to for-profit companies, having the tenacity to keep knocking on doors, never accepting no for an answer, and understanding that tenacity is everything. Nothing happens without continuing the fight every day. VICTORIA: Great. And how did you first identify that need for the center? JOE: A million years ago, when I was a late teenager, my parents had a pastor in their church suggest to them that in order to bring me back to God and back to their church, that they should cut me off financially, you know, I was a young freshman in college prod me in that direction. So my parents took the advice, and I found myself in my second semester of college with no funding. The check for the second semester had been canceled from my family, and I didn't know what to do. So I called a friend in South Dakota that we had met on vacation. And she said, "You know what? I have an apartment building here. I just had an apartment become vacant. Why don't you move to South Dakota, and then we'll work on everything else?" So that lived experience kind of proded the whole thing. And then meeting the youth who had been displaced from home for being a trans youth caused the rest. CHAD: Well, I'm really sorry for that personal experience that you had. But it's pretty powerful and that you've gone on to help others in similar situations is really admirable. JOE: Yeah, it's been quite a journey. And my lived experience, honestly, I was with stability within 24 hours. The more I became comfortable and complacent in my life and then met somebody who wasn't; it brought me back to that. And then just looking at statistics, looking at how youth end up in a houseless situation created something in me that I had to address. VICTORIA: So you had your own lived experience and that connection to your community which helped you identify that need and start out on the center. Did you find there were a lot of resources for building nonprofits? JOE: There isn't. And it's really something that when you go into it, you believe that when you create a nonprofit and you finish that application, you send it into the IRS, and you get approval, that you put a great idea out there and that the community will respond and that everyone will immediately jump on it and say, "You know what? You're right. This is needed. We need housing. We need to make sure that youth are safe." And that's not the way it works. It doesn't work that way at all. It's a lot of connections and community and getting involved and putting the statistics and the numbers out there so that people are aware of it. But it's mostly connecting the stories. The more youth that I've met and worked with and connected them to a story and told their story, the more people respond. VICTORIA: Right. And so, what have you found to be the most impactful in sharing that story and in managing that content to get to the right people who can help you with this need? JOE: The most impactful part is people just aren't aware. We all know that there's a homeless population. No matter where you live, there's a homeless population, and it impacts communities. But what we aren't aware of is we all typically believe that the government is funding these things and it's being taken care of and that maybe those people just chose homelessness and don't realize that the resources are very limited. Until those resources are able to show a data of need, that person may not be counted that you saw on the corner. CHAD: You're pretty active socially online. I think where I first saw you was through a mutual connection on LinkedIn, and your posts started to be in my feed, and I liked and subscribed, I guess. How much of the awareness that you're putting out there is coming from social networks and online versus in-person and local communities? JOE: I'd say it's probably a good mixture of both. Locally, obviously, I'm deeply involved with other service providers, and I'm involved with local government. I'm on any kind of board that you can think of that impacts youth homelessness. So there's that within my community but having those LinkedIn...just this weekend, we had our pride, and at our pride, someone walked over to me, started talking at our booth. And he said, "Well, I know you from LinkedIn. CHAD: [chuckles] JOE: I noticed your picture with Sylvan Lake behind you from your LinkedIn, and I just had to come over to meet you and say hi." And I thought, how impactful is social media that someone who lives in Florida happened to be in South Dakota came to pride and recognized me from a picture? VICTORIA: Wow. Yeah, it makes our world feel a little smaller sometimes, doesn't it? JOE: Absolutely. VICTORIA: And the problem of youth homelessness and LGBTQ+ homelessness is very complex. And I think other nonprofit founders might be interested in how you decide what services you're going to provide and how you evaluate to see which ones are the most impactful. JOE: We did things kind of backwards. So I formed the board of directors, and typically what happens with the board of directors is they want to become your advisors. And I thought these people have great professional experience. We have doctors; we have PhDs, we have scientists literally on our board. And those people don't have the lived experience. So I thought, who do we go to to develop programming and support for people that are in need? And the answer was glaringly clear; it had to be the people who were in need. So I formed a Youth Action Board with the State Continuum of Care. And it comprises of youth ages 13 to 24 who have lived experience. We keep it at 66% have to have lived experience. And technically, most of them have even much more than that. But we connect with them through service providers who assist youth. And those were the people that we used to formulate what they needed, decide what was most beneficial to help them during vulnerable points, and then help them get out of situations. VICTORIA: Right. And I think that user experience, that experience bringing that into the products and services that you're creating, just makes a lot of sense for us, and that's what we bring into our design as well. JOE: Yeah, I mean, we do it in almost every industry. Whatever you create, whatever product you create, whether it's something tangible that you hold or whether it's a service, you bring in a test group. And that test group typically is people that you're seeking to utilize or buy your service or your product. And in doing that, we end up developing a better product. It's the same thing with a nonprofit. We had to get the voice of those who we would be serving in order to make sure that we were doing what they needed, not what we thought as professional people or personal opinions was the way forward. CHAD: Was there something as you were talking to people and learning that surprised you? JOE: Probably the same thing that everyone develops is an opinion of homelessness. We all think that people that experience homelessness it's typically through some self-inflicted issue; typically, drugs and alcohol come to mind and some type of cause that brought you there that you had influence on. And I've learned that most of the kids that we serve had no influence on their homelessness other than to be born where they were or to who they were born. A lot of our youth are coming from, oh, they've lived in shelters, or foster care, or aged out of foster care. It just changed my dichotomy of thinking that we would be serving people that had addiction problems or alcohol problems when in case of the youth...currently we're at, I think 68 youth served. I've only met one youth that had a previous addiction. CHAD: It's really just that lack of a safety net. And all it takes is your family not supporting you and not having a safety net. JOE: Absolutely. And that's just it. You said it very well. Most of us, when we have an incident in our life that we need some help because there's a vulnerability, we have people around us that we go back to. We have either family or close friends that we can say, "You know what? I lost my job. I need a little bit of help here," or "This medical incident happened, and could you assist us?" And we get a response from our family or friends that typically is supportive and helps us find a way. A lot of youth, especially youth that experience homelessness, don't have that connection to family. So that's where we need to bring in community to support them. VICTORIA: Right. And do you find there are unique challenges to supporting youth experiencing homelessness in the Midwest in South Dakota where you are versus in more urban areas? JOE: Absolutely. Carl Siciliano is my TA advisor. He created the Ali Forney Center in New York, which is the largest housing support for homeless youth for...they specifically only target LGBTQ youth in the United States. And in talking to him and in looking at our demographics, it was very different. For them, people in larger cities will just seek out their services. They learn about it word of mouth. They find out that there's a shelter in place. Here, our homeless population is much more hidden. And typically, what happens here is youth will gather together. And it'll be six or eight of them who will become friendly, and they will try to support each other by one of them will get a hotel, and then six or eight of them will live together. Or they're doubled up in one person's apartment, six or eight people live in somebody else's apartment, which truly isn't housed because it's not their place. And they try to support each other. So they're very hidden in our communities. CHAD: It's unfortunate there's a lot of stuff happening in the U.S. and worldwide with legislation being passed now anti-transgender. I think South Dakota was the first state in the country to pass an anti-transgender bill this year. Are there particular challenges to doing the work that you do in today's climate? JOE: Accessing mental health services, we had to overcome that obstacle by forming relationships with counseling services so that we could make sure that any youth, whether they were insured or underinsured, or uninsured, could immediately access mental health. And that took quite a bit of work on our part in order to make that happen. It should be easy. It should be easy to access mental health. And that's probably one of the biggest challenges because I can stabilize anyone tomorrow with either a hotel, or a house, or an apartment. But if you don't have mental health to help with what got you there, you're still living in trauma. If you're living in trauma, how can you focus on things like going back to school or having a career or what even tomorrow means for you? Because you're living in trauma today. So, absolutely, to answer your question, mental health. CHAD: And is that a matter of providers not wanting to provide services or not being able to pay for it? JOE: Not being able to pay for it. There are things that you can access if you're uninsured or underinsured if you meet the guidelines to get into mental health access. The problem with that is if you need to help today, that's a process. We wanted to skip the process. We wanted to make sure that if you walked into our drop-in center today that this afternoon I can have you with a therapist of your choice. MID-ROLL AD: Now that you have funding, it's time to design, build, and ship the most impactful MVP that wows customers now, and can scale in the future. thoughtbot Liftoff brings you the most reliable cross-functional team of product experts to mitigate risk and set you up for long-term success. As your trusted, experienced technical partner, we'll help launch your new product and guide you into a future-forward business that takes advantage of today's new technologies and agile best practices. Make the right decisions for tomorrow today. Get in touch at thoughtbot.com/liftoff. CHAD: You have a website. You collect donations online. And we definitely want to link all of that stuff in the show notes. It will be there, and I hope people contribute. But when it comes to the tactical stuff on the product and business side, are there particular tools or resources you were able to draw upon to put together online donations, the website, that kind of thing? JOE: As far as platforms, is that what you're asking? CHAD: Yeah. JOE: There are some great platforms that have been built specifically for nonprofits in order to help get the word out and help fundraise. That for us hasn't been the primary. In this type of nonprofit, typically, most of our donations are not donations or grants. They're things that we...like, I just spent two years on a grant that is quite substantial. But it was two years of work, literally 40 hours a week for two years. So there are those tools, there's the GoFundMe, and there are all kinds of tools for sharing on social media in order to get people to donate. They're great, but you have to have a large circle in order to utilize those. And you have to have people that are willing to do that as well. So I don't think we have the tool that's the best tool yet socially. CHAD: What would something that was better look like for you? JOE: It's more getting corporations and businesses and private companies involved in what a lot of companies are already doing. They will seek from their employees giving initiatives. And they will seek information to what does the company want to support as a community? Because that's what their employees care about. I think those things have a more sustainable development and a more sustainable footprint for nonprofits that when organizations get involved that are private and then offer to their employees a way to donate, that works best. CHAD: Yeah. For thoughtbot, to honor Pride Month, we collected a series of donations that we were going to make. And there was team suggestion...because we have teams all over the place, we wanted to have a local impact. And then when it came to actually doing those donations, I thin…

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