Gartner ThinkCast &#8211; Gartner

Read: What’s New in Artificial Intelligence From the 2023 Gartner Hype Cycle

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Learn More: Gartner Hype Cycle Research Methodology

The AI Hype Cycle 2023: Autonomous Vehicles Sit in the Trough of Disillusionment Sep 05, 2023

In the third installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we descend into the trough of disillusionment. Contrary to popular belief, technologies that reach this phase of the Hype Cycle are not all ill-advised investments; sometimes, the market is adjusting and finding efficient uses for these technologies.

Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, joins us to clear up common misconceptions about the trough of disillusionment, a place where we find what we thought was possible is not. Then Senior Director Analyst Jonathan Davenport weighs in on the current and future states of autonomous vehicles, which sit in the trough on the 2023 Gartner Hype Cycle for Artificial Intelligence.

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Read: What’s New in Artificial Intelligence From the 2023 Gartner Hype Cycle

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Learn More: Gartner Hype Cycle Research Methodology

The AI Hype Cycle 2023: Generative AI Reaches the Peak of Inflated Expectations Aug 22, 2023

In the second installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we climb to the peak of inflated expectations. Here, we discuss the most talked about — and possibly overhyped — technology of the year: generative AI (GenAI).

First, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, discusses the tell-tale signs that a technology has reached the peak of hype. Then, Frances Karamouzis, Distinguished VP Analyst and Group Chief of Research for IT Leaders, explains that while some companies are already using GenAI to create value, its true potential as a transformative technology remains unrealized. Finally, Global Chief of Research Chris Howard posits that GenAI may already be past the peak of inflated expectations, the result of which is disillusionment among its early adopters.

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Read: What’s New in Artificial Intelligence from the 2023 Gartner Hype Cycle

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Learn More: Gartner Hype Cycle Research Methodology

The AI Hype Cycle 2023: New Technologies on the Innovation Trigger Aug 08, 2023

Welcome to Behind the Hype, a four-part miniseries about the 25 technologies on the Gartner 2023 Hype Cycle™ for Artificial Intelligence. In each episode, we’ll explore the different phases of a Hype Cycle, what new innovations are included and when businesses can expect them to start providing real value.

In this episode, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, discusses how the 25 technologies were selected and what broader trends have recently emerged.

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Learn More: Gartner Hype Cycle Research Methodology

Watch: Beyond the Hype: Enterprise Impact of ChatGPT and Generative AI

Generative AI: From Human, to Machine, to Artificial Intelligence Jul 25, 2023

As generative AI continues to capture business leaders’ attention, Gartner Global Chief of Research Chris Howard explores the evolution of intelligence, including generative, machine, human, swarm and artificial intelligence. Listen in to learn the capabilities and limitations of each and why understanding this is crucial to unlock the full potential of AI and humans alike.

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Learn More: What Generative AI Means for Business

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Watch Now: More Episodes of Top of Mind with Chris Howard

Download Now: Create a Robust AI strategy — From Plan to Execution

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Debunk Cybersecurity’s Biggest Myths to Deliver Maximum Impact Jul 11, 2023

Cybersecurity leaders often find themselves playing catch up, retroactively defending their business against harmful attacks. To avoid this, chief security officers and their teams need to shift their mindsets to better align with other business functions and deliver maximum impact for the enterprise.

In the opening keynote at Gartner Security & Risk Management Summit, North America, Leigh McMullen, Gartner Distinguished VP Analyst, and Henrique Teixeira, Gartner Senior Director Analyst, tackle the four biggest myths affecting cybersecurity today, and share a new way for the function’s leaders to better align their data, tools, staff and controls with business needs.

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Register Now: Gartner Security & Risk Management Summit

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Learn More: Your Ultimate Guide to Cybersecurity

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Read Now: Top Strategic Cybersecurity Trends for 2023

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How to Actually Get Started With Generative AI in Your Business Jun 27, 2023

Generative AI has gripped our imaginations and holds untold potential, but where do we go from here? Chris Howard, Gartner’s Global Chief of Research, is back with new insights from our video series, Top of Mind. He explores how humans relate to machines and why language itself is the key technology that underpins our evolving relationship to AI. He also looks at the promise of generative AI and how we can use it to make better decisions and reach more favorable outcomes.

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Learn More: Gartner Experts Answer the Top Generative AI Questions for Your Enterprise

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Watch: More Episodes of Top of Mind With Chris Howard

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How Marketers Can Deliver Profitable Growth by Doing More With Less Jun 13, 2023

In Gartner’s most recent CMO Spend and Strategy Survey, 75% of marketing leaders said they feel pressured to do more with fewer resources. With economic headwinds, the rise of generative AI and a new focus on marginal growth, many CMOs and their teams are taking on increased responsibilities to show their value. But more is not always more when it comes to engaging with customers through digital marketing.

In this opening keynote from the Gartner Marketing Symposium/Xpo™ 2023 conference, Gartner VP Analysts Lizzy Foo Kune and Carlos Guerrero explain how marketers have used productivity and responsibility to shield themselves and their departments from budget scrutiny. However, there is a better system for marketers to show value and deliver growth: catalytic marketing. This new and meaningful way to engage with customers delivers profitable growth without always feeling the need to do more.

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Watch now: Marketing’s New Directive: Resist the Tyranny of More

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Register now: Gartner Marketing Symposium/Xpo 2024

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Download now: The State of Marketing Budget and Strategy in 2023

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ChatGPT, LLMs and Generative AI: What Your Business Needs to Know May 23, 2023

In this bonus episode of ThinkCast, Chris Howard, Gartner’s Global Chief of Research, explores how and why the generative AI application ChatGPT has taken the world by storm. He also dives into the opportunities and pitfalls of generative AI and the crucial role humans will play in harnessing this emerging technology.

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Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises

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Watch Now: Ask the Experts: The Impact of Generative AI

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How Leading Companies Leverage Software to Create New Value May 16, 2023

According to Gartner research, there was a 33% increase in demand for software engineering roles in 2022. And although there is a lot that goes into becoming a world-class software engineering organization, the payoff in growing your digital business and winning customer loyalty is substantial.

Mike Gilpin, Managing Vice President in Gartner’s Software Engineering practice, says it’s a never-ending battle to out-innovate your competition and respond to disruptors in the market. In this ThinkCast episode, he covers how investing in hard-to-find skills and competencies, and shifting culture and leadership style can enable innovation with technology and positively impact the digital experience.

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Download Now: How to Prove the Business Value of Software Engineering

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Learn More: What Is Platform Engineering?

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Adapt Your Business Strategy in the Face of Disruption May 02, 2023

According to Gartner research, only 29% of strategy leaders believe their plans change quickly enough in the face of unforeseen change. In just the past few years, enterprises have had to navigate a global pandemic, economic volatility and generative AI — cosmic shifts that can affect everything from budgeting to staffing to supply chain. A nimble strategic plan is crucial for businesses to come out the other side unscathed — or better.

But, according to David Akers, research director in Gartner’s strategy research group, business leaders have always dealt with upheaval. In this episode, he covers why the latest disruptions are more unsettling than those of the past and exactly what tools you need to create a strategic plan that will adapt to and stay relevant through the next round of unpredictable but inevitable business disruptions.

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Download template: Build a Better Strategic Plan for Your Function

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Read now: Survey Signals Pause-and-Pivot Year for CEOs

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Generative AI: Understanding the Business Implications and Cutting Through the Hype Apr 18, 2023

Chances are, you’ve heard a lot about ChatGPT in particular and, more broadly, generative AI over the past few months. As the technology and its adoption continue to rapidly develop, we’re joined by Gartner VP Analyst Svetlana Sicular, who works at the intersection of data and AI, to discuss the particulars of generative AI. In this episode, she covers generative AI’s potential to create designs or objects that humans may have otherwise missed. She also addresses the various use cases for generative AI and its ability to prove technology can be both transformational and a creative genius.

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Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises

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Learn More: Your 7 Biggest ChatGPT Questions Answered

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Leadership Lessons From the First Female Thunderbird Pilot Apr 04, 2023

When it comes to elite team and personal performance, Nicole Malachowski, the United States Air Force’s first female Thunderbird pilot and a combat veteran, is best in class. After a tick-borne illness left her unable to walk, talk, read or write, Nicole left behind her distinguished career of service, but during her rehabilitation, she found a new purpose. In remembering and retelling stories of her as a military commander and leader, she discovered these moments held universal principles and actionable takeaways for organizations, industry leaders and their teams.

Nicole, who will give the keynote at Gartner Marketing Symposium/Xpo™ this May, speaks to business leaders and audiences around the world about rethinking their challenges and learning to maximize human performance in the process. Tune in to this episode for her insights on redefining success, embracing vulnerability and reinventing yourself.

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Discover: Gartner Marketing Symposium/Xpo™ 2023

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Download: Define the Leadership Vision for Your Role

Download: Build a Better Strategic Plan for Your Function

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The New Playbook for Technology Providers Mar 21, 2023

For technology providers, product strategy continually evolves to account for:

Increased reliance of people and enterprises on technology
Emergence of new technologies
Impact of macro forces, such as growing demands for sustainability

In this episode, Ephraim Baron, a Senior Director within the Gartner for General Managers team, discusses how the democratization of technology expands digital responsibility and capabilities beyond IT, and moves actual technology purchasing decisions away from IT. He also addresses how both B2B and B2C companies must appeal to clients who interact with technology in their daily lives — and what technology providers can do to sell and deliver in exactly the manner their clients expect.

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Learn More: 4 Ways the Tech Market Will Change for IT Companies in 2023

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Download: Top Trends for Tech Providers in 2023

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Watch: The Gartner Top Trends for Tech Providers in 2023

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What’s Quiet Hiring Anyway? All Your Questions Answered Mar 07, 2023

Last year’s dominant work trend was quiet quitting — the idea that workers are over going above and beyond their required duties. But with the changing economic climate and many organizations looking to avoid adding headcount while increasing capabilities, 2023 has seen the rise of quiet hiring.

So what is quiet hiring exactly, and is it a new idea at all? Here to answer these questions and more is Emily Rose McRae, a Senior Director of Research in our HR practice. In this session, which originally aired on Gartner’s LinkedIn channel, Emily explains how we’ve seen quiet hiring manifest before, how it can benefit organizations and how, contrary to popular belief, it can be a win for employees, too.

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Download: HR Toolkit: Tackling 2023 Future of Work Trends

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Learn More: Why Quiet Hiring Is a Win-Win for Employers and Employees

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Discover: Future of Work Reinvented

Read: A Cost Optimization Strategy for I&O Leaders in Uncertain Times

7 Disruptions That Will Change How You Work — and Live Feb 21, 2023

Read the news or jump on social media on any given day, and you’re bound to hear about some new technology or innovation that promises to alter your life. But what will genuinely disrupt the status quo? Here to discuss the seven digital disruptions you might not see coming between now and 2027 is Distinguished VP Analyst and Gartner Fellow Daryl Plummer, who presents this list annually at Gartner IT Symposium/Xpo™ conference.

From working in the metaverse to technologies becoming disposable, we dive into this year’s disruptions, how leaders — especially CIOs — should respond to them, and the common mistakes we don’t want to see you make.

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Discover: Gartner IT Symposium/Xpo 2023

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Watch: 7 Disruptions You May Not See Coming in 2022-2027

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How High-Performing Supply Chains Stand Out Feb 07, 2023

What do gold standard supply chain organizations do differently? For starters, the chief supply chain officer (CSCO) is viewed as a strategic business partner, which is only the case at 47% of organizations. A resilient and agile supply chain requires strong alignment between the CSCO and their C-suite peers. But that’s not all.

In this episode, Jennifer Loveland, a Senior Director Analyst within the supply chain team at Gartner, discusses the four critical reinventions high-performing supply chain organizations are implementing to combat disruption in the short term and how two trends in particular have serious potential to impact supply chain revenue in the long term.

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Download: Future of Supply Chain eBook

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Discover: Gartner Supply Chain Symposium Xpo 2023

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Start With Infrastructure and Operations to Navigate 2023’s Business Pressures Jan 24, 2023

Organizations are facing massive internal and external challenges, such as supply chain disruptions, persistent inflation and labor shortages. While modern businesses need to align strategy, technology and workforce management, the key to fortifying yourself against these obstacles may lie in IT infrastructure and operations.

This episode features Douglas Toombs, a VP Analyst for Infrastructure & Operations and keynote speaker at this year’s Gartner IT Infrastructure, Operations & Cloud Strategies Conference. In this interview, Douglas explains that I&O not only affects people, processes and technology but also how leaders can align all three to create an innovative ecosystem to help their organizations withstand emerging headwinds.

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Learn: What Any Leader Needs to Know About Cloud Computing

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Discover: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2023

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Watch: Opening Keynote, Gartner IOCS 2022

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The Secrets to Implementing a Successful Hybrid Work Model Jan 10, 2023

As economic conditions sour, leaders may be tempted to take back more control over work — by, for example, mandating a rigid return to the office. Our data shows that would be a big mistake.

In this episode, Caitlin Duffy, Director of Research for Gartner’s HR practice, offers guidance on exactly which hybrid work model is most successful — based on Gartner’s survey of 400+ employees and leaders of organizations around the world who have worked consistently under some kind of hybrid-work model since the beginning of the pandemic.

She discusses how to:

Understand the current state of hybrid work
Create a “human-centric” work model
Prioritize employee well-being
Rethink your assumptions about the long-term sustainability of hybrid work

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Download: Evolve Culture and Leadership for a Hybrid World

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Explore: The Future of Work Reinvented Resource Center

Download: How to Motivate and Retain Your Sales Team: 3 Ways to Focus Seller Energy on Growth https://gtnr.it/3BltvEb

Discover: The 9 Future of Work Trends That Impact Your 2023 Strategy

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Best of ThinkCast 2022: Recession Proofing, New Hype Cycle Technologies and Data Toolkits Dec 27, 2022

This year, Gartner ThinkCast covered topics on the forefront of business and technology leaders’ minds. Now, as 2022 rolls to a close, we’re looking back at some of our most popular and thought-provoking conversations of the year.

First, Alexander Bant, Chief of Research for CFOs at Gartner, details nine key actions financial leaders can take today to continue to drive agility and digital transformation — and successfully navigate the next 12 to 24 months.

Then, Melissa Davis, VP Analyst at Gartner, advises Gartner clients on the use of customer analytics, shares details about a few of the Gartner 2022 Hype Cycle™ snapshots for emerging technologies, all of which are poised to drive massive transformation in the public and private sectors and earn a whole lot of consumer attention.

Finally, Andrew White, Distinguished VP Analyst, and Sarah Turkaly, Senior Principal, Advisory, both at Gartner and whose research focuses on data and analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership’s mission-critical priorities.

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Download: Gartner’s Essential Guides for Effective Decision Making

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Webinar: Gartner Hype Cycle for Emerging Technologies, 2022

https://gtnr.it/3C2p4hV

The Right Way to Measure Investments in Technology Dec 13, 2022

CIOs are increasingly expected to demonstrate that their investments in business digitalization and information technologies can deliver immediate top-line or bottom-line benefits.

In this episode, Janelle B. Hill, Distinguished VP and Chief of Research for Gartner’s CIO practice, offers guidance to CIOs on showing how their investments are accelerating growth beyond what was previously possible with people and machines, creating “digital dividends.”

Key actions she discusses include:

Prioritizing the right digital initiatives
Creating an outcome-driven set of metrics
Partnering with business-led fusion teams
Tapping unconventional talent pools to accelerate impact.

Dig deeper

Download: Gartner 2023 CIO Agenda eBook

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Explore: Upcoming CIO Conferences

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Discover Gartner BuySmart™: Streamline your tech purchase from start to finish.

https://gtnr.it/3hAyjiE

Get Ready for These Technology Trends in 2023 Nov 29, 2022

Technology trends are expected to impact enterprise strategies in the coming three years by enabling organizations to address four key priorities:

- Optimizing resilience, operations or trust

- Scaling vertical solutions, product delivery or everywhere

- Pioneering customer engagement, accelerated responses or opportunity

- Pursuing sustainable technology solutions

In this episode, David Groombridge, a Distinguished VP Analyst within the IT Leaders and Technical Professionals team at Gartner, discusses the top strategic technology trends that are critical to understanding how to optimize, scale, pioneer and pursue a sustainable technology roadmap. The intent is to assist in the development of relevant roadmaps to enable reliable and sustainable business growth and outperform the competition.

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Download: Your Detailed Guide to the 2023 Gartner Top 10 Strategic Technology Trends

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Explore: Gartner IT Symposium/Xpo™

https://gtnr.it/3OwBoga

How to Purchase Technology and Avoid Regret Nov 15, 2022

Enterprise technology purchasing has changed and continues to evolve, but whether that evolution occurs rapidly enough to meet the demands of digital transformation remains to be seen.

A 2022 Gartner survey revealed that 62 percent of recent technology purchases failed to meet respondents’ expectations; only 13 percent said that their purchase both met their expectations and that they did not settle when it came to making their final technology selection to purchase. Still, 85 percent of respondents said they received value from their purchase. What’s behind this disconnect between satisfaction and perceived value? Most often, the answer can be found in the technology purchase process.

In this episode, Hank Barnes, Chief of Research on the Gartner Tech & Service Provider team, who focuses on enterprise technology buying behavior, speaks with ThinkCast’s host Karen Stokes Lockhart, Expert Partner, about the challenges tech purchase teams face, how to navigate increasingly complex purchase processes and when to ask for help.

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Download: 2023 CIO Agenda: 4 Actions to Ensure Your Tech Investments Pay Digital Dividends

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Discover Gartner BuySmart™: Reduce risk and optimize spend on your next tech purchase.

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Strategies for Leading the Next Phase of Growth Nov 01, 2022

Today, I&O leaders encounter many opportunities to drive change across all facets of their broader organizations. How can IT infrastructure and operations (I&O) deliver rapid transformation across all industries, meet increased need for productivity and remove organizational friction or barriers to change?

In this interview, which first aired on the Gartner Live video channel on YouTube, Daniel Betts, Senior Director Analyst at Gartner, covering DevOps, PlatformOps and DevSecOps, and Roger Williams, VP Analyst at Gartner, covering configuration management database and IT asset management, discuss the trends in automation and platform engineering fueling the next stages of digital transformation. They also provide a preview of the keynote themes planned for Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022, “Leading the Next Phase of Growth,” which will be held December 6 – 8, in Las Vegas, NV.

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Register: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022

https://gtnr.it/3U5eyhf

Download: Your Detailed Guide to Platform Engineering and Other 2023 Gartner Top 10 Strategic Technology Trends

https://gtnr.it/3ggaj3W

How to Prepare for the Metaverse Oct 18, 2022

What is the metaverse? Where is it heading next? Businesses, consumers, finance and the public sector all stand to gain from the many opportunities and new approaches to engagement offered by the metaverse. First, early adopters should understand how to prepare and all that’s required to get started.

In this episode, Tuong Nguyen, a Director Analyst with the Gartner Emerging Technologies and Trends team, who leads research on immersive technologies, metaverse, computer vision and more, speaks with Robert Hetu, a VP Analyst with the Gartner Retail Industry Services team, to relay answers to early metaverse questions around purpose, technology and expectations.

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Download: Your Detailed Guide to Gartner Top 10 Strategic Technology Trends 2023

https://gtnr.it/3ggaj3W

Discover: The Gartner 2021-2023 Emerging Technology Roadmap

https://gtnr.it/3D5rUEK

These Emerging Technologies Propel Innovation and Digital Transformation Oct 04, 2022

NFTs, cloud sustainability and autonomic systems each represent various stages of the hype cycle framework — from Innovation Trigger to the Trough of Disillusionment, and beyond. Why does Gartner expect those technologies will significantly affect business, society and people over the next two to 10 years?

As organizations prepare for the next wave of digital transformation, leaders are also navigating talent shortages, ESG — environmental, social and governance challenges — and a rapidly shifting cybersecurity landscape.

This episode features two segments that dive into both themes: First, Melissa Davis, a VP analyst who advises Gartner clients on the use of customer analytics, will share details on a few of the Gartner 2022 Hype Cycle for Emerging Technologies that will drive massive transformation in the public and private sectors, and a whole lot of consumer attention. Then, in an interview first published by our sister channel Gartner Live video, Gartner analyst and 2022 IT Symposium/XpoTM Conference Chair Rita Sallam, Distinguished VP Analyst Tina Nunno and VP Analyst Daniel Sanchez Reina, share a preview of the upcoming event’s keynote, and why each of these issues weigh so heavily on IT leaders today.

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Discover: Gartner Conferences 2022-2023 Calendar

Webinar: Gartner Hype Cycle for Emerging Technologies, 2022

https://gtnr.it/3C2p4hV

How to Motivate Sellers Through the Downturn Sep 20, 2022

New Gartner research reveals that 89% of sellers report suffering burn-out, and current levels of seller attrition simply are not sustainable, but there are ways to boost and maintain seller motivation — even improve seller performance — despite economic pressures and other challenges that fall well outside sales leaders’ control.

In this episode — originally aired by our sister show, “The Gartner Sales Podcast” — Doug Bushee, senior director analyst covering Gartner’s Sales Enablement Key Initiative, and Betsy Gregory-Hosler, a senior research director for Gartner’s Sales Research Practice, cover the latest findings from Gartner’s Sales Motivation Survey with Alice Walmesley, a director in Gartner’s Expert Advisory team who works closely with cross-industry sales leaders providing quantitative- and research-backed guidance in critical decision areas. Walmesley details the concept of seller ‘drag,’ and why sales leaders should consider impacts on drag separately from seller drive, as well as ways to diagnose and treat ‘drag’ through a more holistic, organizational approach.

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Subscribe: Gartner for Sales Podcast https://gtnr.it/3Dv7Zzm

9 Ways to Play Offense into the Recession Sep 06, 2022

The 2008-2009 recession brought several key learnings to light for businesses long after they entered recovery. First among those lessons: Executive leaders who took bold, decisive action at the very start of economic contraction saw the greatest gains against their competitors post-recession.

While many business and financial leaders looked forward to relief from burnout and a return to normalcy coming out of the pandemic, instead they now face new stresses: recession risks, talent shortages, and increasing pressure to tighten spending. In this episode — originally aired by our sister show, “CFOs’ Autonomous Future, The Gartner Finance Podcast” — Alexander Bant, Gartner’s chief of research for CFOs, dives deeper into the data, key lessons and takeaways from organizations that successfully navigated the 2008-2009 recession, and details nine key actions financial leaders can take today to continue to drive agility and digital transformation, and successfully navigate the next 12 to 24 months.

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Download: 9 Actions for Winning Through a Recession: A 2022–2023 Playbook

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Subscribe: CFOs’ Autonomous Future, The Gartner Finance Podcast

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Where Social Media Strategies Fall Short Aug 23, 2022

Since 2020, the pandemic, social justice movements and other significant global events have hastened the evolution of consumer or audience expectations — and criticisms — of social media. Consumers no longer scroll passively through channel feeds, and brands can no longer consider social solely a distribution channel for content.

Businesses and organizations that engage in social media without an up-to-date audience- or community-specific strategy risk diminishing channel impact and ROI, and losing customers. In this episode, originally broadcast on #Hashtags: The Gartner Marketing & Communications Podcast, Dorian Cundick, a vice president with the Gartner for Marketers Advisory Team, and Amber Gallihar Boyes, a director analyst who works with CMOs and heads of communication, discuss the unique expectations for distinct social channels, why and how audience expectations tend to shift, and the organizations that achieved successful engagement, thanks to highly intentional approaches to community building and audience activation.

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Download: Digital IQ: Social Marketing Benchmarks

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Subscribe: #Hashtags: The Gartner Marketing & Communications Podcast

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The Biggest Lessons and Insights from Gartner’s Supply Chain Top 25 Aug 09, 2022

Maintaining current margins in profitability while also achieving targets for sustainability, speed and innovation, often mean the difference between success and lackluster performance. Supply chain leaders are increasingly required to make faster, more accurate decisions, in real time. Environmental, social and governance issues round out the many focal areas competing for leading CSCOs’ attention. What sets the world’s leading supply chain organizations apart from their competitors?

In this episode, originally broadcast on The Gartner Supply Chain Podcast, Mike Griswold, a Research VP on Gartner’s Consumer Value Chain team, and Caroline Chumakov, a Senior Principal Analyst on the Talent and Sustainability team, break down the four macro trends informing supply chain evolution, the rise of the “chief ecosystems officer” and key insights and takeaways for businesses of every size.

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Download: The Gartner Supply Chain Top 25 for 2022

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Subscribe: The Gartner Supply Chain Podcast

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Inflation! Looming Recession! Businesses Need a Plan. Jul 12, 2022

Sixty-three percent of CFOs believe this inflationary period will last at least 12 months, according to Gartner research, which means the financial and economic reality businesses face isn’t going anywhere anytime soon. And on the horizon is a possible recession — something that business leaders find themselves preparing for, or should if they’re not already.

In this episode, Alexander Bant, Chief of Research for CFOs at Gartner, and Brian Kropp, a Distinguished Vice President of Research who oversees the research, tools, services and support that Gartner provides to HR leaders, discuss how organizations can not only weather these current macro forces, but also harness opportunities to drive profitable and efficient growth.

Dig Deeper

Download: Evolve Culture & Leadership for the Hybrid Workplace

https://gtnr.it/3OUS2W3

Watch: Gartner Panel: Top Inflation Concerns for 2022 and Beyond

https://gtnr.it/3yPZYlQ

Watch: The CFO’s Playbook for Enhancing Profitability & Driving Digital Acceleration

https://gtnr.it/3Iq31V7

Is Your Enterprise Value Model Broken? Jun 28, 2022

You’ve likely heard the phrase “enterprise value model,” but how many of us know exactly what it means — and how to use it to our organization’s advantage? Especially in today’s business environment, which is full of conflicting variables, discontinuity and disruption, we’ve discovered that traditional return-on-investment models fail to properly account for non-financial variables that are critical to value creation.

In this episode, Rita Sallam, a Distinguished VP Analyst and Gartner Fellow on the Data and Analytics team, and Donna Scott, a Distinguished VP Analyst in Gartner's Office of the CIO Research, join us to break down a new enterprise value equation that offers leaders a fresh way to view the decisions they make in terms of the impact those decisions deliver to various stakeholders and the value the organization realizes in return — not just in the here and now, but also so far as the long-term health of the business.

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Download: 9 Rules for Demonstrating the Business Value of IT

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Download: 3 Strategic Actions for Success for Executives

Read: Is Your Enterprise Value Model Undermining Your Ambitions?

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What Happens When Your Customer Stops Being Human Jun 14, 2022

According to our research, 76% of CIOs and 61% of CEOs believe that demand from machine customers will become significant in their industry by 2030. On average, these leaders predict that by that date, over 21% of their revenue will come from machine customers. This suggests a market shift twice as deep and twice as fast as the arrival of e-commerce has been.

In this episode, Senior Director Analyst Uma Challa and Director, Analyst Brian Weber, both of who sit in Gartner’s customer service practice, join us to discuss the rapid rise of machine customers and how it will affect leaders across customer service, marketing, sales, data and analytics, IT, and more.

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Download: The Future of Customer Service: 5 Emerging Trends To Watch

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Watch: How the CMO Role is Changing to Be More Customer-Centric

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Read: Are Machine Customers Better Than Human Customers?

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How to Link Data to Business Outcomes May 31, 2022

Every business likes to claim that it is “data-driven” or at least “data-informed,” but too often, that’s not the way things actually work. Data is relegated to an IT function, siloed and, in some cases, boils down to simply producing more reports and dashboards. There is, however, a better way, and it relies on successfully linking data to business outcomes.

In this episode, Andrew White, a Distinguished VP Analyst for Data and Analytics, and Sarah Turkaly, a Principal, Advisory for Data and Analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership’s mission critical priorities.

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Learn More: Gartner Data & Analytics Summit

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Download: Gartner’s Essential Guides for Effective Decision Making

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Watch: Link Data to Business Outcomes

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Sustainability Is a Growing Focus for Execs. Here’s What That Means for You. May 17, 2022

This year’s Gartner’s CEO and Senior Business Executive Survey reveals that environmental sustainability has become a top-10 business priority for the first time ever with more than triple the CEOs citing it than just one year prior. Meanwhile, social responsibility and ESG emerged as the second-largest contributor to CEO focus on corporate issues, increasing 50% year over year.

Here to analyze why sustainability has come to the forefront, how business leaders can advance their sustainability strategies and common pitfalls to avoid are Kristin Moyer, a Distinguished VP Analyst in Gartner's Executive Leadership of Digital Business Growth Strategies practice, and Sarah Watt, a Research Vice President on the Talent and Sustainability team.

Dig Deeper

Explore: Sustainable Business Strategy for a Positive Social and Environmental Impact

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Watch: Progress from Strategy to Action on Sustainability

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Watch: Sustainable Agriculture: A View From Bayer’s Supply Chain

https://gtnr.it/38m5faz

The Secret to More Creative, Innovative Leadership May 03, 2022

Especially if you work at a large, traditional organization, it’s important to find ways to think more creatively — and drive the actions that come out of these new ways of looking ahead. Your — and your company’s — success depends on it. And that’s where a new approach we call “rogue thinking” comes in.

Here to discuss the newest research on the practice, how to become a rogue thinker, and the many benefits behind it are Penny Gillespie, a Vice President and Gartner Fellow in our Customer Experience and Digital Commerce team, and Whit Andrews, a Vice President and Distinguished Analyst in our Applications and Software Engineering Group. Press play to learn from innovative organizations, understand where others get tripped up and discover seven daily actions to become a rogue thinker.

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Download: 3 Strategic Actions for Successful Leadership

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Download: New Ways to Organize for Collaboration and Speed

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Organizational Culture and Connectedness is in Crisis Apr 19, 2022

Our new research shows that just one in four employees feel connected to their organization’s culture. Yet, employees who feel this way experience a 36% boost in performance and retention. You’ve likely heard plenty of conversation about what the workforce now expects from their employers, especially when it comes to culture — and this is exactly why.

Here to discuss their research and insights into organizational culture are Alexia Cambon, a Research Director in Gartner’s HR research practice, and Mark Whittle, a Vice President of Research & Advisory, who also works within our HR practice. Listen as they explore changes in how we experience culture and connectedness, how progressive organizations can do a better job fostering these things and what’s on the horizon.

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Download: Redesigning Work for a Hybrid Future

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Learn More: Gartner ReimagineHR Conference: The Premier Conference for CHROs and Their Teams

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How to Attract and Retain Talent When You Don’t Have All the Money in the World Apr 05, 2022

Sixty percent of HR leaders are significantly concerned about employee turnover, and 62% of candidates have explored a career change in the last year. Top that off with the fact that a recent Gartner survey showed nearly three-quarters of candidates who receive a job offer have at least one other offer on the table, and it’s clear that attracting and retaining talent is a top-of-mind challenge for all business leaders.

We also know that 41% of managers report needing to increase base salary an average of 15% to backfill roles. It raises the question, how can leaders attract and retain top talent if their budgets don’t support this level of funding? Graham Waller, a Distinguished VP Analyst on Gartner's digital business leadership research team, and Jamie Kohn, a Research Director in our human resources practice, join us today to discuss just that.

Dig Deeper

Download: Reinvent Your EVP for a Postpandemic Workforce

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Watch: Manage Attraction Risk Using Labor Market Intelligence

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What Does a Human Employee Value Proposition Look Like for Frontline Workers? Mar 22, 2022

Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers. Yet, when it comes to discussing the future of work, the former are too often conspicuously absent from the conversation.

In the second episode of our four-part series around where, how, and when work gets done, Dana Stiffler, a Vice President in Gartner Research with expertise in supply chain talent strategies, and Piers Hudson, a Senior Director in Gartner’s HR Research practice, join us to discuss creating equity between frontline and so-called knowledge workers, the top attraction and retention drivers for frontline workers, and why flexibility, choice and autonomy are key.

Dig Deeper

Watch: The Equity Imperative: How Fairness Improves Performance and Employee Experience

Download: Strengthen Your Employee Value Proposition

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What Comes After the “Great Resignation?" Mar 08, 2022

Fifty-two percent of respondents to a recent Gartner survey said the pandemic made them question the purpose of their day-to-day job, and 50% said it changed their expectations of their employer. It explains why we’ve been hearing so much about the so-called Great Resignation.

In the first episode of a new series around the ever-evolving future of work, Chris Howard, Gartner’s Chief of Research, and Michelle Bazargan, a Senior Director of Strategy and Innovation, discuss how we arrived at the current moment, what leaders can do to adapt and, more so, fuel innovation, and what they expect to see come out of this reckoning.

Dig Deeper

Download: 3 Strategic Actions for Success in the Year Ahead

Download: Reinvent Your EVP for a Postpandemic Workforce

https://gtnr.it/3sBdyq5

Your Guide to Inclusive Leadership Feb 22, 2022

Inclusion, as represented by the “I” in the “DEI” acronym, may come last, but it is an essential part of the puzzle — and the value proposition for employees. This is especially true in the wake of the pandemic and during the so-called great resignation, when it’s more important than ever to treat employees as people first.

In the third and final episode of a three-part series around diversity, equity, and inclusion (DEI), guest host Rob O’Donohue, a Senior Director, Analyst in Gartner's CIO Research Group, sits down with Christie Struckman, a VP Analyst on Gartner’s CIO Research team. Tune in to hear their wide-ranging discussion on the key principles of inclusion, where we fail to live up to our inclusive ideals, and how every leader can do better.

Dig Deeper

Explore: Diversity, Equity and Inclusion Resource Center

https://gtnr.it/3h1zbt9

Download: Develop Inclusive Leadership for Future Success

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Download: 3 Strategic Actions for Successful Leadership

Watch: The Gartner 2021-2023 Emerging Technology Roadmap Findings Webinar

Why Is Everyone Talking About Equity? Feb 08, 2022

Here at Gartner, we define equity as the “fair treatment and equality of access to opportunity, information and resources, built through identification and elimination of unfair biases, stereotypes or barriers that may inadvertently exclude underrepresented employees.” It’s a concept that’s rapidly gaining momentum with organizations as they look to advance representation and improve business outcomes.

In the second episode of a three-part series around diversity, equity, and inclusion (DEI), guest host Rob O’Donohue, a Senior Director, Analyst in Gartner's CIO Research Group, sits down with Emily Strother, a Senior Researcher here at Gartner, where she works with the HR practice on employee experience, the employee value proposition, and DEI. Tune in to their discussion about the key differences between equity and equality, the benefits of working in an equitable organization, and how hybrid work is changing the conversation.

Dig Deeper

Explore: Diversity, Equity and Inclusion Resource Center

Download: How to Measure Your DEI Efforts

Watch: How to Develop Future-Ready Leaders

The State of DEI Jan 25, 2022

Mentions of diversity, equity and inclusion — sometimes shortened to “DEI” — on S&P 500 earnings calls have increased 658% just since 2018. What’s more, nearly nine in 10 Fortune 100 companies list equity as one of their corporate values. We’re making progress on this topic, which is critical to both business and our society, but we’ve got a long way to go.

In the first episode of a three-part series on one of the most pressing issues of our time, guest host Rob O’Donohue, a Senior Director, Analyst in Gartner's CIO Research Group, sits down with Chris Steadley, Gartner’s Global Head of DEI. The two discuss the changes they’ve seen over the past few years, especially in the midst of the ongoing COVID-19 pandemic and movements for social justice, who is ultimately responsible for DEI, and what progressive leaders are doing right — and where they can take steps to do better.

Dig Deeper:

Explore: The Diversity, Equity and Inclusion Resource Center

Download: How to Measure Your DEI Efforts

Learn More: Gartner ReimagineHR Conference: The Premier Conference for CHROs and Their Teams

A Look Back at 2021 With Gartner’s Chief of Research Dec 21, 2021

Have you ever wondered how Gartner selects topics to feature in research? Are you curious about how topics evolve throughout the years? Want to know what’s on the schedule for 2022?

In this episode, ThinkCast host Kasey Panetta is joined by Chris Howard, Gartner’s Chief of Research, to talk about key topics from 2021 and 2022. They’ll also talk about his role at Gartner, his favorite pieces of research, and his advice for executives in 2022.

Related Links:

Read: Gartner Research Insights

Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Download: Top Strategic Technology Trends

Gartner’s Top Strategic Predictions for 2022 and Beyond Dec 07, 2021

From NFTs to widespread internet access to cybersecurity attacks so damaging nations will respond with physical attacks, this year’s strategic predictions will broaden how IT executives think about the future.

In this episode, ThinkCast host Kasey Panetta is joined by Daryl Plummer, Distinguished Analyst & Gartner Fellow, to discuss Gartner’s Top Strategic Predictions for 2022 and beyond. Daryl shares his favorite prediction, which one was the most controversial and the themes that tie them all together.

Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Download: Top Strategic Technology Trends

What Made the Gartner Top Strategic Technology Trends List for 2022 Nov 23, 2021

The Gartner Top Strategic Technology trends will act as force multipliers over the next three to five years. These trends are critical to business, enabling the growth, digitalization and efficiency that organizations need in today’s world.

In this episode, ThinkCast host Kasey Panetta is joined by Arun Chandrasekaran, Distinguished VP analyst, to discuss some of the trends, including hyperautomation, generative AI, distributed enterprise, privacy-enhancing computation and cloud-native platforms. Arun also explains the three overarching themes that drive the research and shares which technology is his favorite to talk about.

Download: Top Strategic Technology Trends for 2022 eBook

Download: The 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Learn More: Gartner IT Symposium/Xpo™

Gartner Keynote: Leading IT in a Disrupted World Nov 09, 2021

Where we work, where we consume, where we innovate, where we generate business value — all of it has changed in the past two years. This raises a key question for CIOs and IT executives — where next?

In this episode, ThinkCast host Kasey Panetta is joined by Helen Poitevin, VP analyst and content coordinator for the keynote at Gartner IT Symposium/Xpo 2021 which explored where CIOs and IT executives need to focus and what opportunities exist in disruption.

Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability

Learn More: Gartner IT Symposium/Xpo™

Prepare Your Organization for Zero Trust Oct 26, 2021

What is Zero Trust? The Zero Trust security model has become a popular marketing term, but security and risk leaders need to separate the hype from the true business benefits.

In this episode, ThinkCast host Kasey Panetta is joined by Gartner expert John Watts to talk about Zero Trust. John will share what Zero Trust is, the technical challenges and business benefits, as well as if achieving 100% Zero Trust is even possible.

Download: Protect your Business Assets with a Roadmap for Maturing Information Security Program

Learn More: Gartner Security and Risk Management Summit 2021

Make Emerging Tech Your Competitive Advantage Oct 12, 2021

How does your organization stack up against your peers when it comes to technology adoption? What technology needs to be deployed in the next 12 to 18 months?

In this episode, ThinkCast host Kasey Panetta is joined by Gartner expert Leinar Ramos to talk about Gartner’s Emerging Technology Roadmap. Leinar will share what he thinks is the most interesting technology in the research, two unexpected key trends, and tips on how organizations can use the roadmap alongside the Gartner Hype Cycle for Emerging Technologies.

Download: The Gartner 2021-2023 Emerging Technology Roadmap

Learn More: Gartner IT Symposium/Xpo™

The Rise of the Business Technologist Sep 28, 2021

Organizations that effectively support business technologists are 2.6x more likely to accelerate digital transformation.

In this episode, ThinkCast host Kasey Panetta is joined by Jaime Capella, Distinguished VP, to talk about business technologists and the democratization of digital delivery. The increase in the number of business technologists highlights a significant shift in how organizations think about technology and analytics. Technology is no longer reserved solely for IT departments and four out of five technologists work in business areas outside of IT.

Download: Fusion Teams: A New Model for Digital Delivery

Learn More: Gartner IT Symposium/Xpo™

What’s on the Gartner Hype Cycle for Emerging Technologies, 2021 Sep 14, 2021

Does your organization need NFTs or digital humans? What about physics-informed AI? How will technology drive digital business acceleration for your industry?

In this episode, ThinkCast Host Kasey Panetta is joined by Brain Burke, Research Vice President, to talk about the Hype Cycle for Emerging Technologies, 2021. We’ll take a look at the three themes for the Hype Cycle, and some of the technologies that drive each one. Brian will also share his favorite technology and one surprising innovation that didn’t make the 2021 list.

Download: 2021 Hype Cycles: Innovating Delivery Through Trust, Growth and Change

Learn More: Gartner IT Symposium/Xpo™

Are You Prepared for a Ransomware Attack? Aug 30, 2021

How can organizations protect themselves against ransomware? What should they do in the event of an attack? Is paying the ransom legal? In this episode, ThinkCast Host Kasey Panetta speaks with Mark Harris, Senior Director Analyst with Gartner to answer some of the biggest questions surrounding ransomware attacks, talk about the best ways to prevent them, and discuss why we’re seeing more sophisticated versions.

3 Steps to Stop Employees From Taking Cyber Bait

Gartner Security & Risk Management Summit

Behind the Research: Gartner Primary Research Aug 18, 2021

In this special three-part series, ThinkCast gives listeners a glimpse behind the scenes into what it takes to create some of Gartner’s most notable research. In this final episode, host Kasey Panetta is joined by Heather Keltz, Primary Research Vice President, to talk about Gartner Primary Research, a few of the biggest challenges analysts fact and the flagship studies for 2021.

Behind the Research: Gartner Maverick Research Aug 03, 2021

In this special three-part series, ThinkCast gives listeners a glimpse behind the scenes into what it takes to create some of Gartner’s most notable research.

In this second episode, host Kasey Panetta is joined by Frank Buytendijk, Distinguished VP and Gartner Fellow, the co-lead of the Gartner Maverick Research program to talk about what maverick research is, where the name came from, and some the more outlandish topics.

Behind the Research: The Gartner Hype Cycle Jul 20, 2021

In this special three-part series, ThinkCast gives listeners a glimpse behind the scenes into what it takes to create some of Gartner’s most notable research.

In this first episode, host Kasey Panetta speaks with Jackie Fenn, Distinguished VP Analyst and Gartner Fellow Emeritus in Gartner's CIO Research group, the originator of the Gartner Hype Cycle model. The Hype Cycle has been adopted by news media and other organizations worldwide to explain how technologies move from hype to disillusionment and beyond.

Related Links:

Gartner Hype Cycle Methodology

Five Hacks to Accelerate Digital Business Jun 08, 2021

It’s easy to get lost in the big ideas behind digital acceleration, and not know how to move forward in a tactical way. In today’s episode, Kasey Panetta, Gartner ThinkCast host, speaks with Mary Mesaglio, Distinguished VP Analyst, about five digital acceleration hacks — plus Mary’s favorite all-time hack that you can start implementing with your team today.

Related Links:

9 Hacks to Accelerate Digital Business

Gartner IT Symposium/Xpo™

The IT Roadmap for Digital Business Transformation

Why You Need Neurodiverse Talent May 25, 2021

Rob O’Donohue, Senior Director Analyst in Gartner’s CIO Research Group, joins Gartner ThinkCast host, Kasey Panetta, to learn more about Rob's research on neurodiverse talent. Rob shares how organizations can tap into neurodivergent talent pool, the unique attributes these candidates can bring to the organization and how the interview process and workplace should foster an inclusive environment.

Gartner IT Symposium/Xpo™

The Secret to Better Decision Making May 11, 2021

Executives make a lot of decisions and stand accountable for outcomes of those decisions. In this episode of Gartner ThinkCast, host Kasey Panetta speaks with Mike Rollings to talk about reengineering decision making to deliver better outcomes. Mike speaks about how this idea of studying decision making came about and shares the biggest challenges executives face.

Why You Shouldn't Ignore Infrastructure-Led Innovation Apr 27, 2021

Infrastructure and Operations (I&O) has an overall higher level of visibility and credibility with business leaders than it has ever had before. In this Gartner ThinkCast episode, Roger Williams, VP Analyst, joins ThinkCast Host Kasey Panetta to discuss the new position I&O leaders are in today, how they forge ahead and the importance of infrastructure- led Innovation.

Related Links

Gartner’s Top Insights for IT

Gartner IT Infrastructure, Operations and Cloud Strategies Conference

Gartner Top Security and Risk Trends for 2021 Apr 13, 2021

In this Gartner ThinkCast episode, host Kasey Panetta speaks with Peter Firstbrook, VP Analyst, about the top security and risk management trends for 2021. You'll hear how how Peter’s team decides which trends make the list and why.

How COVID-19 Disrupted Your Employee's Experience Mar 30, 2021

On this episode of ThinkCast, Gartner host Kasey Panetta talks with Whit Andrews, Gartner Distinguished Vice President Analyst, about the Gartner 2021 Digital Worker Experience Survey. The survey featured worker feedback from across the globe, including the United States, Europe, Japan, China and India, on how their lives and productivity changed over the past year

Learn more: Gartner Digital Workplace Conferences

Gartner Top Data and Analytics Trends for 2021 Mar 16, 2021

From XOps to data fabric and smarter, more responsible AI, Gartner ThinkCast host Kasey Panetta talks with Rita Sallam, Distinguished VP Analyst, Gartner Fellow, and the lead researcher on the top 10 data and analytics trends for 2021. In this conversation, Rita shares all ten data and analytic trends and why they matter to D&A leaders today.

The Good, the Bad and the Hybrid Future of Work Mar 02, 2021

With an increase in remote working, organizations are grappling with future workforce models. Hybrid workforce models can create challenges but also increase agility and resilience.

In this episode of Gartner ThinkCast, host Kasey Panetta speaks with Alexia Cambon, Research Director, to talk about the pros and cons of a hybrid workforce. Alexia shares common barriers that prevent executives from fully-embracing hybrid workforce models and what a hybrid model means for on-site employees.

Learn more: Gartner ReImagine HR Conference

Read article: Are You a Hybrid Workforce Champion or a Laggard?

The Rise of Digital COVID-19 Vaccine Certificates Feb 16, 2021

Have you thought about how vaccine passports or certificates will affect your workplace? As vaccine rollouts increase around the world, organizations need to start thinking about the strategies for their own employees.

In this episode, Gartner ThinkCast Host Kasey Panetta speaks with Donna Medeiros, Sr Director Analyst, about digital vaccine certificates and how vaccine distribution is impacting workplaces today.

If you missed our first episode on vaccine strategy with Donna, listen now.

Related Links:

Read More: Smarter With Gartner

Visit: Gartner's Complimentary COVID-19 Resource Center

Watch Webinar: The Impact of the COVID-19 Vaccine on Your Strategy

Gartner CIO Resolutions for 2021 Feb 02, 2021

While a typical New Year's resolution might be to eat healthier or find time to focus on a new hobby, resolutions for 2021 probably look a little bit different

In this episode, Gartner ThinkCast Host, Kasey Panetta speaks with Michelle Bazargan, Sr Director Analyst, to discuss the Gartner CIO Resolutions for 2021.

Related Links

Attend the Conference: Gartner IT Symposium/Xpo®

Download the eBook: Top Priorities for IT: Leadership Vision for 2021

Read the Article: 10 CIO Resolutions for 2021

Gartner Experts Explain Top Strategic Predictions for 2021 and Beyond Jan 19, 2021

Today it is clear that businesses need a reset, not only due to the COVID-19 pandemic, but because technological advances demand it. In this episode, Mary Mesaglio, Distinguished VP Analyst, and Daryl Plummer, Managing Vice President, connect virtually to discuss the Gartner Top Strategic Predictions for 2021 and Beyond. Trends such as neuromorphic computing, dna storage and virtual experiences might be a bit futuristic, but are imminent.

Attend event: CIO Conferences

Download eBook: Gartner Top Strategic Technology Trends 2021

Why Executives Need a COVID-19 Vaccine Strategy Jan 05, 2021

Is your organization prepared with a COVID-19 vaccine strategy? From mandatory vaccinations to keeping employees safe, there are many layers to the distribution strategy. These conversations will vary depending on geography and organizational setup, but all business leaders need to anticipate questions that will arise and scenario planning. In this episode, Gartner ThinkCast Host Kasey Panetta speaks with Donna Medeiros, Sr Director Analyst, about a few of the considerations and challenges business leaders need to address.

Attend Webinar: Panel Discussion: What the COVID-19 Vaccine Rollout Means for Your Enterprise

Read More: Smarter With Gartner

Gartner ThinkCast Tells the Story of 2020 Dec 22, 2020

As we near the beginning of a new year, we’re turning our attention back to the ThinkCast episodes that highlight the events of the past year. These episodes tell the story of 2020: a worldwide pandemic, unprecedented disruption, protests, and an uncertain path forward.

From our extensive series on COVID-19, diversity, equity and inclusion, and top trends coverage to our thought leadership on how organizations need to think about the future of the business, Gartner ThinkCast brought Gartner insights directly to you.

On behalf of our podcasting team, thank you for joining us on our journey of 2020 and we’ll see you next year.

Learn More: Gartner Diversity, Equity and Inclusion Resource Center

Download: Guide to Scenario Planning for Functional Leaders

Key Takeaways From the 2021 CIO Agenda Dec 08, 2020

COVID-19 changed the CIO's relationships with the C-suite and they must continue to adapt for the road ahead. In this episode, we reveal the most important takeaways from the Gartner 2021 CIO Agenda.

Gartner ThinkCast host Kasey Panetta interviews Andy Rowsell-Jones, distinguished VP analyst with Gartner's CIO & Executive Leadership Research team about the four key activities that distinguishes top organizations from the rest.

Download guide: The 2021 CIO Agenda: Seize This Opportunity for Digital Business Acceleration

How to Maximize AI Success (and What to Avoid) Nov 24, 2020

Nearly half of CIOs say they now employ artificial intelligence (AI) or intend to within the next 12 months. But how to make AI a core IT competency still eludes most organizations. In this epsiode, Gartner ThinkCast host Kasey Panetta interviews Whit Andrews, Vice President and Distinguished Analyst at Gartner. Whit shares five crucial habits for successful AI programs and one major mistake that organizations tend to make.

Learn more: Gartner CIO Conferences

Gartner Experts Explain Strategic Technology Trends for 2021 Nov 10, 2020

This year's top strategic technology trends highlight those trends that will drive significant disruption and opportunity over the next five to 10 years. Hyperautomation, AI engineering and distributed cloud are among the nine technologies that have significant transformative potential. In this episode, Kasey Panetta, Gartner ThinkCast Host, hears from Mary Mesaglio, Distinguished VP Analyst, and Brian Burke, Research VP as they discuss the trends. Mary and Brian share the trends they find most interesting and what will have the most impact.

7 Characteristics of Successful Digital Leaders Oct 27, 2020

What are the seven characteristics of a successful digital leader? In this episode, Gartner ThinkCast host Kasey Panetta interviews Mary Mesaglio, Distinguished VP Analyst about her recent research that dives into how leaders need to think differently in a digital world.

Why Employee Work Hacks Aren't Sustainable Oct 13, 2020

Increasing pressure to keep pace has HR executives scrambling to hire and retain talent prepared for agility.

In this episode, Gartner VP Caroline Walsh explains to Jackie Wiles, Associate Content Director, why organizations must prioritize resilience, not just efficiency, to succeed. The need to respond at speed to the impact of the pandemic revealed that years of focusing heavily on efficiency had often led to organizational fragility and vulnerability. Now organizations must adjust. During this interview, Walsh Walsh discusses the highs and lows for employees as organizations try to build more sustainable processes and work design.

Advancing Diversity, Equity and Inclusion: Why Traditional Recruiting Doesn't Work in 2020 Oct 08, 2020

In this episode of ThinkCast, host Kasey Panetta interviews Dion Love, a Vice President of Advisory Services at Gartner. In order to deliver on diversity, equity and inclusion initiatives, leaders must take a look at how the traditional hiring process needs to change for organizations to create diverse digital workforces.

Advancing Diversity, Equity and Inclusion: How to Confront Marginalization in the Workplace Sep 24, 2020

In part 2 of the Gartner ThinkCast special series on the Executives Role in Advancing Diversity, Equity and Inclusion, Kasey Panetta interviews Christie Struckman, VP Analyst to talk about confronting behaviors that marginalize underrepresented employees.

Christie explains that any employee can marginalize or be the target of marginalization and once these behaviors are recognized, they must be confronted.

Select the Right Digital Initiatives to Drive Digital Acceleration Sep 15, 2020

2020 has caused many organizations to push digital initiatives forward at unprecedented speed. This acceleration of digital business means making choices on what initiatives move forward or slow down.

Hung LeHong, VP and Gartner Fellow, joins Gartner ThinkCast to discuss the framework for digital business acceleration and how to use the five lanes to prioritize your digital initiatives for better results.

Advancing Diversity, Equity and Inclusion: What Organizations Get Wrong Sep 10, 2020

In this Gartner ThinkCast special series on the Executives Role in Advancing Diversity, Equity and Inclusion, Kasey Panetta interviews Lauren Romansky, Managing VP of Gartner’s HR practice. Lauren explains how the summer of 2020 has presented a real opportunity for change.

Employees across the globe are engaging in discussions of racial justice, leaders are seizing this moment to consider their role and opportunities to advance diversity, equity and inclusion at their organizations.

Attend Webinar: How HR Can Sustain Diversity & Inclusion to Create Change in Moments of Unrest

Gartner Hype Cycle for Emerging Technologies, 2020: Part 2 Sep 01, 2020

Featured at the Gartner Symposium IT/Xpo®, the Hype Cycle for Emerging Technologies, 2020 highlights the 30 emerging technologies with significant impact on business, society and people over the next five to 10 years.

In the second episode of our two-part series, we'll talk through the final three trends with experts Brian Burke, Nick Heudecker, Svetlana Sicular and Sylvain Fabre.

Gartner Hype Cycle for Emerging Technologies, 2020: Part 1 Aug 18, 2020

Featured at the Gartner Symposium IT/Xpo, the Hype Cycle for Emerging Technologies, 2020 highlights the 30 emerging technologies with significant impact on business, society and people over the next five to 10 years.

In the first episode of our two-part series, we'll explore how the hype cycle is created, the year's trends and featured technology. In this episode, Kasey Panetta speaks with Gartner analysts, Brian Burke, Yefim Natis and Avivah Litan to discuss their research.

Are You Prepared for the Future of Work? Aug 04, 2020

Workforce planning, employee performance and employee experience have all taken on a new meaning post COVID-19.

In this episode of Thinkcast, Heather Levy, Vice President of Content Marketing at Gartner has a conversation with Adriana Duque Hughes, Senior Director for Gartner’s HR practice to talk about the changes HR executives and employees are facing and how that trickles down to expectations. This interview dives into the concept of future of work and some specific trends in this uncertain time.

Spot the Fakes in a Counterfeit World Jul 21, 2020

From olive oil to pharmaceuticals to news, fakes are everywhere. In this episode, Gartner ThinkCast host Kasey Panetta speaks with Avivah Litan, Vice President and Distinguished Analyst, about the current state of counterfeits and the dangers they pose to consumers. We’re also going to learn how to distinguish genuine products and contents from their fake counterparts and what industries are most at risk.

Balance Safety, Privacy and Productivity When Employees Return to Work Jul 07, 2020

What if organizations thought about privacy not as something dictated by laws, but rather driven by principles? In this ThinkCast episode, Gartner analyst Bart Willemsen explains why companies should be taking a risk-based approach to privacy and what that means for balancing safety, productivity and privacy.

Download Guide: The Executive’s Guide to Returning to the Workplace

Learn More: Gartner Diversity, Equity and Inclusion Resource Center

Post-COVID-19: Reset Your Business Strategy Jun 23, 2020

As organizations begin to recover from COVID-19, a critical question remains unanswered: How must business strategy change to meet reset goals and ambitions. In this episode of Gartner ThinkCast, Gartner Associate Director of Content Marketing , Jackie Wiles speaks with Chris Howard, Gartner Chief of Research. Chris shares new research on a framework to help business leaders navigate the phases of pandemic recovery and reset strategy in these highly disrupted times.

How Gamification Plays a Role in the Fight Against COVID-19 Jun 09, 2020

What is gamification? How might it impact the spread of COVID-19? Gartner ThinkCast host Kasey Panetta is joined by Brian Burke, Research Vice President at Gartner and author of Gamifiy: How Gamification Motivates People to Do Extraordinary Things. In this episode, Brian discusses the use of gamification and technology to curb the spread of the virus. He also notes the role that culture plays on implementation and what that might mean for the future.

Watch Webinar: Leading Through COVID-19: Cross-Functional Strategy for Returning to the Workplace

Get the Book: Gamifiy: How Gamification Motivates People to Do Extraordinary Thing

Make Smart Spending Decisions May 26, 2020

Enterprise leaders face unprecedented budget pressure as the COVID-19 pandemic continues, but that urgency only increases the need to assess all cost decisions strategically. In this episode, Cesar Lozada, Senior Principal Analyst, Gartner, describes how enterprise leaders can use the Gartner cost optimization decision framework to evaluate both the risks and benefits of cost proposals — to hold down costs and still fund future growth.

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Gartner Cost Optimization Framework

How Supply Chain Leaders Navigate the Phases of COVID-19 Recovery May 12, 2020

Supply Chain has been on the front lines of the pandemic. It’s a critical business function and the people who work in it are particularly important, given how much we all rely on them.

Gartner host Heather Pemberton Levy introduces this live interview, recorded in late April, between Chris Howard, Gartner Chief of Research and Michael Uskert, Chief of Research for our supply chain practice. They discussed how supply chain leaders can manage the three phases of response, recovery and renewal.

Learn more: Gartner for Supply Chain Leaders

Coronavirus: Securing the Business in a Shifting Landscape Apr 28, 2020

COVID-19 has changed the way businesses around the world operate. Many of these changes — the shift to working remotely, an increase in automation, and the addition of new technologies — have direct consequences in security and risk. And with an uptick in cyber incidents, it’s vital that security and risk management leaders understand vulnerabilities and prepare for changes -- all while thinking about cost management in the face of volatile markets and limited resources.

In this final episode of Gartner ThinkCast’s Special COVID-19 series, host Kasey Panetta interviews experts Richard Addiscott, Senior Director, Katell Thielemann, VP Analyst, and Jeffrey Wheatman, VP Analyst from Gartner’s Security and Risk practice.

Coronavirus: Help Employees Manage the Emotional Toll of COVID-19 Apr 23, 2020

During this time of disruption, it’s vitally important that employees take care of themselves first in order to be an asset to their organization. In this episode Gartner Host Heather Pemberton Levy speaks to Christie Struckman, Vice President and Analyst in Gartner CIO research group about how to help your employees manage the emotional toll of the Covid- 19 crisis. Christie, who holds a doctorate in organizational behavior, shares her views on how leadership and managers can help employees manage the stress, fear and uncertainty that come with a pandemic of this size and scale. Christie’s research focuses on the psychological elements of leadership. Now she’s helping clients address the challenges of leading their teams through this particularly disruptive environment.

Coronavirus: How to Support Your Remote Employees Apr 21, 2020

Do you think remote employees are more or less productive? The answer might surprise you. In this episode of Thinkcast, a part of Gartner’s coronavirus series, Gartner Host Kasey Panetta introduces a conversation that took place remotely between Gartner’s Heather Pemberton Levy and Brian Kropp. Brian, the chief of Gartner’s HR practice, shares recent research that focuses on employee satisfaction and productivity.

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Explore Gartner Resource Center: Lead Your Organization Through the Disruption of Coronavirus

Coronavirus: Leadership Priorities to Support People and Sustain the Organization Apr 14, 2020

In this Gartner Thinkcast special episode, Host Heather Pemberton Levy is joined by Chris Howard, Gartner Chief of Research to discuss ways executives can support employees and sustain the organization through the response and recovery from COVID-19. In his role, Chris has a unique view into Gartner expert research, inquiry conversations and what’s on the horizon for research.

Coronavirus: Actions for Strong Leadership During a Pandemic Apr 07, 2020

In this Gartner ThinkCast Special COVID-19 Series episode, Host Heather Levy is joined by Gartner Distinguished Vice President and Analyst, Mary Mesaglio. Mary joins from her home office in Barcelona, Spain to discuss methods for strong leadership during pandemic disruption. Mary provides practical advice that leaders apply now and moving forward.