Gartner ThinkCast

Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization

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Priorities, Principles and Plain Talk: How to Lead Through Volatility May 20, 2025

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape.

Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today.

Tune in to discover:

• Why corporate-speak fails in times of change and what to say instead

• The 10x10x10 rule for reinforcing priorities with your team

• How guiding principles offer stability and direction

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Read and Download Now: Disruptive Technologies You’re Probably Unprepared For

Register to Attend: CIO Conferences and Events 2025

Watch More: Gartner Top of Mind

The Emerging Tech Disruptors Set to Reshape Our World May 13, 2025

In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond.

Straight from his recent webinar on the “12 Emerging Technologies That Will Redefine the Future of Business,” Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage.

Tune in to understand:

• The shift towards specialized language models

• The integration of generative AI in enterprise interactions

• The evolution of cybersecurity strategies

• Why polyfunctional robots are outpacing humanoid designs

• The growing threat of disinformation and its implications for InfoSec strategies

• How energy constraints might affect data center expansions

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Watch the Full Webinar Now: 12 Emerging Technologies That Will Redefine the Future of Business

Register and Attend: CIO Conferences and Events 2025

Watch Full Video Episodes: Gartner ThinkCast on YouTube

Mid-Year Strategy Check: CIOs, Are Your 2025 Resolutions Still on Track? May 06, 2025

In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January?

In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating AI-infused vendor contracts, to defining personal AI ethics and staying close to emerging technologies, this episode is a powerful reminder of what good looks like — for your people, your business and yourself.

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Read and Download Now: Resolutions for CIOs: What Good Looks Like in 2025

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Register and Attend: CIO Conferences and Events 2025

Be AI-Ready: What IT Leaders Need to Know and Do

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Build, Buy or Bring-Your-Own AI: What’s on Your Tech Sandwich? Apr 29, 2025

In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment?

Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner’s “AI technology sandwich” framework.

Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape.

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Read and Download Now: Build, Buy or Blend? Deploying AI in Your Organization

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How to Manage Counterfeit Realities: AI, Authenticity & Digital Trust Apr 22, 2025

In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between what’s real and what isn’t.

Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term “counterfeit reality,” explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in the coming years. From the potential for increased creativity and innovation to the pitfalls of reduced confidence in brand integrity, Daryl offers practical insights for executive leaders to navigate this quickly evolving landscape.

This episode originally aired October 2024

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Read Now: Protect Your Organization From Disinformation Campaigns

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Watch Now: 7 Disruptions Through 2029 You Might Not See Coming

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When AI Takes the Lead: Navigating Unexpected Emotional Outcomes Apr 15, 2025

In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates.

As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes.

Tune in to learn how leaders and organizations can navigate the complexities of AI outcomes to succeed over the following year and beyond

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Learn More: How AI Will Impact Your Workforce

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Watch Now: Gartner Top of Mind

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A World of AI Excess: The Tech Outcomes That Matter for 2025 Apr 08, 2025

In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025.

Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich.

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Learn more: 3 Ways CIOs Can Achieve Strong AI Outcomes

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Watch now: Gartner Top of Mind

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From Uncertainty to Strategy: Navigating Policy Shifts in 2025 Apr 01, 2025

In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation.

Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, AI investment prioritization, cost optimization and cybersecurity risk management.

Discover how to anticipate change rather than just react to it — and how technology leaders can drive business value amid uncertainty.

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Watch the Webinar: Business Implications of U.S. Federal Policy Changes

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Discover: The Guide to Building an AI Roadmap That Drives Value

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Beyond ROI — The 3 AI Business Outcomes Every Leader Must Understand Mar 25, 2025

In this episode of Gartner ThinkCast, we tackle the AI business outcomes that matter most for 2025.

As part of our Top of Mind video series, Distinguished VP Analyst Mary Mesaglio unpacks the three key dimensions of AI value — Return on Employee (ROE), Return on Investment (ROI) and Return on the Future (ROF) — and explains how leaders should balance them as a portfolio.

Tune in to learn how all three will impact decision making, talent retention and strategic investments for organizations in today’s AI landscape.

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Explore more: Map Your AI Use Cases

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Watch now: Gartner Top of Mind

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7 Disruptions to Transform Our World Through 2029 Mar 18, 2025

In this episode of ThinkCast, we dive into the disruptions that you might not see coming between now and 2029.

Each year, Gartner Distinguished VP Analyst Daryl Plummer unveils his list of disruptions to watch out for at Gartner IT Symposium/Xpo™. He’s with us today to walk through all seven disruptions, including AI avatars, water scarcity, personalized cinema experiences and the rise of guardian agents.

Discover how these changes will impact technology, business strategies and even the way we live — and learn what leaders need to do to stay ahead of the curve.

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Watch Webinar: 7 Disruptions You Might Not See Coming

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Discover: Gartner Top 10 Strategic Technology Trends for 2025

Breaking the Curse of Random Success – CIO Agenda for 2025 Mar 04, 2025

In this episode of ThinkCast, we’re exploring Gartner’s 2025 CIO Agenda. Gartner Distinguished VP Analyst Jaime Capella shares key insights from the largest global study of CIOs, revealing how IT leaders can navigate shifting executive expectations and overcome the “curse of random success” in digital initiatives.

First delivered at Gartner IT Symposium/Xpo, Jaime outlines the essential steps CIOs must take to empower business technologies, strengthen cross-functional collaboration and ensure digital initiatives achieve their intended business outcomes.

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Download: 2025 CIO Agenda

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Watch More: IT Sym Full Session — CIO Agenda for 2025

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From Hype to Reality – What AI Agents Can (and Can’t) Do Feb 25, 2025

In this episode of Gartner ThinkCast, we’re giving you a quick breakdown of agentic AI — one of our Top Strategic Technology Trends for 2025 — and the rapidly evolving world of AI agents.

As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why multiagent systems will shape the future of business.

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Learn More: Intelligent Agents in AI Really Can Work Alone. Here’s How.

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Download Now: Gartner Top 10 Strategic Technology Trends for 2025

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Transforming Absurdities Into Solutions With Mick Ebeling of Not Impossible Labs Feb 18, 2025

In this episode of Gartner ThinkCast, we sit down with Mick Ebeling, founder and CEO of Not Impossible Labs, an award-winning tech incubator and content studio, to explore how technology, creativity and empathy can produce real-world change.

An upcoming speaker at the 2025 Gartner Data & Analytics Summit in Orlando, FL, Mick shares how his team tackles the world’s “absurdities” — problems that shouldn’t exist but persist nonetheless. From developing groundbreaking assistive technology like the EyeWriter to creating 3D-printed prosthetics, hear how leaders can harness the Not Impossible Labs mindset of “help one, help many” to drive innovative impact.

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Join Us: Gartner Data & Analytics Summit

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Pace Yourself in the AI Races Jan 21, 2025

In this episode of ThinkCast, we’re sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society.

This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gartner IT Symposium/Xpo 2024 Opening Keynote in Orlando, FL.

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How to Turn Plans Into Actions in 2025 Jan 07, 2025

With the start of a new year and leaders looking to turn their strategies into actions, we’re revisiting some timely advice for executive vision.

Whether you’re joining a new organization or are a veteran leading a company transformation, it’s critical for any executive leader to know how to build, craft and execute a change in direction.

In this episode, Distinguished VP Analyst Mary Mesaglio walks through the key tactics to craft a clear transformation message, followed by how to define your organization’s values and identity — and put them into motion.

This episode originally aired in August 2024.

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Download Now: The Top Strategic Priorities for Your Executive Role

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Watch Now: This Is Why Your Values Aren’t Actions Yet

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ICYMI: When Not to Use Generative AI Dec 24, 2024

As we continue to incorporate AI into our own work, it’s worth considering when GenAI is not appropriate — and in those situations, which, if any, other AI techniques are.

In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet it’s often made out to be. While indeed game-changing, GenAI is only one aspect of a much larger and more fruitful AI landscape.

This episode originally aired in June 2024.

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Download Now: What Leaders Need to Know to Get AI Ready

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Watch Now: Measure and Realize Value From AI Investments

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Scale AI with Data and Analytics Dec 10, 2024

In this episode of ThinkCast, Gartner VP Analyst Gareth Herschel walks through the top five ways to scale AI initiatives using data and analytics.

In a preview of the 2025 Gartner Data & Analytics Summit, Gareth breaks down actionable strategies, like aligning AI tools with the right use cases, fostering good governance and making data AI-ready.

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Learn More: Gartner Data & Analytics Summit 2025

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Download: Guide to AI-Ready Data Essentials

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Agentic AI: Behind the 2025 Top Tech Trend Nov 26, 2024

In this latest episode of Gartner ThinkCast, we chat with Gartner Senior Director Analyst Tom Coshow to explore agentic AI, one of the key trends featured in the Gartner Top 10 Strategic Technology Trends for 2025 report.

Hear how AI agents are transforming industries with their ability to autonomously plan and execute tasks — and what distinguishes them from GenAI language models. Tom shares real-world examples, insights on emerging opportunities, like guardian agents and long-term memory in AI, and guidance for executive leaders looking to build secure and scalable systems.

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Download: Gartner Top 10 Strategic Technology Trends for 2025

Register: Watch the Top Strategic Technology Trends Presentation

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How Digital Twins Will Upend the Customer Experience Nov 12, 2024

Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized experiences.

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Download: 2024 Emerging Tech Impact Radar

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Download: Gartner Top 10 Strategic Technology Trends for 2025

Inside the Gartner Top 10 Strategic Technology Trends for 2025 Oct 29, 2024

Amid the challenges of navigating social and economic disruptions and trends, the 2025 Gartner Top 10 Strategic Technology Trends will help you set a path forward to anticipate and prepare for future success.

Fresh off debuting his research at Gartner IT Symposium/Xpo™ conference, Gene Alvarez, Distinguished VP Analyst and leader of Gartner’s Top Trends team, breaks down how each trend — from AI imperatives and risks, to new frontiers of computing and human-machine synergy — will drive innovation while upholding ethical responsibility and trust.

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Download: Gartner Top 10 Strategic Technology Trends for 2025

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GenAI and Education: The Short-Term Risks and Long-Term Opportunities Sep 03, 2024

Coming off the seismic shift to virtual learning during the pandemic, education is facing another wave of transformation, this time from technology. Although the rise of generative AI has many educators worried about plagiarism, it actually holds the potential to revolutionize the way students learn and academic institutions operate.

According to Tony Sheehan, a Gartner VP Analyst focused on education, GenAI tools can make large swaths of information accessible in ways we never imagined. Educators and institutions first need to build trust in the technology and determine how to handle short-term anxieties. Then students can learn how to interact with generative AI tools, and use them to emphasize creativity and improve their time management to learn more efficiently.

This episode originally aired in May 2023.

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Learn More: Key Insights on Digital Transformation in Education

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Download Now: Create Your AI Strategy Workbook

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The AI Hype Cycle 2024: What’s Next for GenAI Aug 20, 2024

Understanding the trajectory of AI technologies is crucial for executive leaders looking to harness these innovations’ full potential.

In this episode, Senior Director Analyst Afraz Jaffri breaks down the 2024 Gartner Hype Cycle™ for AI, offering a clear perspective on the latest developments and trends in AI. Discover where GenAI stands today, what’s next for maturing technologies such as computer vision, and how emerging trends like decision intelligence could shape the future.

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Download Now: Build a Value-Driving AI Strategy for Your Business

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Watch Now: Gartner Global Chief of Research Breaks Down the 2024 Gartner AI Hype Cycle

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Understanding AI Through the Eyes of Your CEO Jul 23, 2024

Every year, Gartner conducts a survey to understand the major business concerns and priorities of CEOs and senior executives. This year, AI proved to be a hot topic.

In this episode, David Furlonger, a Distinguished VP Analyst and Gartner Fellow in our Global Enterprise Executive Research Group, discusses why AI is getting the most attention of any new technology, how CEOs are thinking about AI’s potential impact, and what that means for CIOs and other IT leaders.

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Download Now: Build a Value-Driving AI Strategy for Your Business

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Watch Now: What Do CEOs (Really) Think About GenAI?

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How to Succeed in a New Executive Role Jul 09, 2024

Navigating a new executive role can be daunting, but with the right strategies, you can hit the ground running and make an immediate impact.

In this episode, Ed Gabrys, a Managing Vice President at Gartner, breaks down how to establish yourself in a new role, gain trust and lead with confidence. He touches on the essentials of personal branding and the importance of influence in leadership, and offers a step-by-step communication cheat sheet designed to help you excel.

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Download Toolkit: Develop Your Personal Brand to Jumpstart Success in a New Executive Role

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Watch Now: How to Analyze and Adapt to Company Politics as a New Executive

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The Role of AI in a Human-Powered Enterprise Jun 25, 2024

While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation.

In this episode, Peter Aykens, the Chief of Research in Gartner’s HR practice, breaks down the human-powered enterprise — a new, people-centric way that HR leaders are thinking about supporting their employees. The future of work is highly digital, but the future of organizational success remains firmly rooted in people.

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Download Now: Human Leadership: How HR Can Develop Your Organization's Leaders

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Watch Now: Think Again: How AI Unlocks Human Potential

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Learn More: Gartner for Human Resources Leaders

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How Executives Can Turn CEO Concerns Into Opportunity May 29, 2024

As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation.

In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations and touches on the strategic shifts required to stay ahead in today’s economic environment.

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Download Now: The C-Suite Guide to Sustainability

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Watch the Full Keynote: CEO Concerns 2024 — Implications and Actions for CSCOs

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AI Is a Cybersecurity Tool and Threat May 14, 2024

When it comes to cybersecurity, artificial intelligence is proving to be both a formidable defensive tool and a potential threat.

Today, Patrick Hevesi, VP Analyst with Gartner for Technical Professionals, discusses the concept and implications of “dark AI.” He also highlights proactive measures your organization can take to mitigate its risks, such as developing private instances of AI and stringent data protection protocols.

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Attend Conference: Gartner Cybersecurity and Risk Management Summit

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Learn More: Cybersecurity Threats: How to Prioritize, Manage and Reduce Them

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Why Academic Partnerships May Be the Key to Innovation and Growth Apr 30, 2024

Coming out of a tumultuous academic year, educational institutions are facing headwinds from all sides. Between maintaining financial sustainability, enrollment challenges and the need for technological innovation, collaborations between higher education institutions and the technology industry, technology vendors and other education providers are becoming increasingly critical.

Paul Riley, Senior Director Analyst at Gartner, joins us to speak about how educational institutions can leverage partnerships, both internal and external, to tap into long-term strategic advantages that enhance the student experience and expand research and development capabilities.

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Download Research: Our Predictions for Emerging Technology & Digital Transformation in Education

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Watch Now: The 2024 Gartner Predictions: Higher Education Automation, Adaptability & Acceleration

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Navigating AI: Cultivate Healthy Human-Technology Partnerships Apr 16, 2024

The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI?

In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultivate healthier partnerships with AI.

Later, Mary discusses critical skills business leaders need to navigate trends, move beyond the hype of new technologies and progress toward genuine innovation. She then examines the potential of AI in very human fields like mental health and the challenges of integrating new technologies in more unexpected fields, such as cardiology.

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Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready

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Get a Sneak Peek: How to Prepare for the $3 Trillion Machine Customer Opportunity

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The Secrets of Brands Winning at Digital Marketing Apr 02, 2024

In the noisy world of digital marketing, what can catapult a brand to "genius" status?

Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Brands report, which benchmarks the digital marketing performance of brands across industries. This year’s report emphasizes the importance of investing in people and processes over technology, maintaining robust brand governance and prioritizing customer touchpoints. The 36 brands featured outperform their peers by leveraging data science, machine learning and generative AI to create impactful marketing.

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Download Now: Digital Marketing Excellence in Action: See the Standout Performers

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Learn More: 3 Impending Technology Shifts Rule the Gartner Hype Cycle™ for Digital Marketing

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How Data and Analytics Can Bring AI and Humans Together Mar 19, 2024

As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind.

In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journey toward becoming AI-ready is not solely about technology adoption but also embedding these capabilities into the organizational DNA. Through rigorous execution of data and analytics fundamentals, leaders can unlock unprecedented business value, drive governance maturity and steer their organizations toward shared success.

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Learn More: Highlights from Gartner Data & Analytics Summit

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Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready

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The Technical Debt Problem: What to Do When You've Fallen Behind Mar 05, 2024

Organizations are navigating headwinds from all directions, and in this environment, many are falling behind when it comes to keeping up with the latest technology. When the issue is ignored or mismanaged, and the price to modernize systems becomes insurmountable, enterprises risk being crushed under “technical debt.”

Gartner VP Analyst Roger Williams, who researches the future of infrastructure and operations, stresses the importance of continuous management over attempting to "spend your way out" of technical debt. He explains that organizations cannot eliminate their debt entirely through retroactive modernization projects. Instead they should work to understand and address the impacts of technical debt on stakeholders to effectively manage it as an ongoing concern rather than a one-time project.

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See More in Gartner Peer Community: Is Technical Debt Necessary for On-Time Deployment?

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Want to Impact Productivity, Sustainability and Value? Start With Supply Chain Efficiency. Feb 20, 2024

As supply chains return to normal following the COVID shortages of the past few years, chief supply chain officers find themselves at an inflection point: balancing efficiency with output.

Ken Chadwick, VP Analyst on the Gartner supply chain organizational development team and author of this year’s Future of Supply Chain report, explains how supply chain productivity creates value for enterprises as a whole. But to do so, supply chain leaders also must incorporate sustainability, technology, AI and the human role into their strategy.

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Download Now: 4 Keys to Creating a Competitive Advantage in Supply Chain

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Learn More: See the Latest Supply Chain Insights and Trends

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How Far Will Your Enterprise Go With AI? Use the AI Opportunity Radar to Find Out. Feb 06, 2024

How far does your enterprise want to go with artificial intelligence? Deciding this is what Gartner calls an “AI ambition” — and that's the starting point for spotting AI opportunities and executing on your plans.

To help navigate the opportunities and limitations, Hung LeHong, a Gartner Distinguished VP Analyst whose work focuses on how C-level executives can anticipate changes to business models and customer trends caused by digital business, outlines why defining your AI ambition is the first step to setting up a roadmap for implementation. He also discusses the differences between “everyday AI” and “game-changing AI,” and how leaders can use the Gartner AI Opportunity Radar to decide which ambitious path is right for their organization.

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Download Guide: Use the AI Opportunity Radar to Define AI Ambition and Get Your Enterprise AI Ready

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Download Workbook: Build an AI Strategy: From Setting AI Vision to Executing Value-Driving AI Initiatives

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Read More: Executive Resources: What Generative AI Means for Business

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Executives in a New Role: Here’s How to Get a Fast Start Jan 23, 2024

One-quarter of executives are in the process of transitioning into a new role at any given time, and 40% say they are likely to move again within two years. If you are a seasoned executive who hasn’t signed up for a fresh opportunity, whether at your current organization or another, you likely will soon. The problem? Executive transitions are very challenging. Today’s economic uncertainty and heightened employee and public expectations make it hard to establish credibility quickly and deliver tangible impact. Plus, the ripple effect of a poor executive transition creates significant risk and expense for both the executive and their organization.

In this episode, Blakeley Hartfelder, Senior Director, Research at Gartner, discusses the reality, challenges and pitfalls of being a new executive, along with tips for establishing a successful transition plan and personal brand. She emphasizes the importance of defining and regularly updating success criteria, adopting a human-centric leadership approach and how the entire C-suite can (and should) support a successful transition.

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Download Toolkit: Get a Fast Start in Your New Executive Role

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Guide Your Organization With Our 2024 Future of Work Trends Jan 09, 2024

Over the past four years, business leaders have had to navigate working from home and returning to the office (several times over), and now, the need for a nimble, resilient workforce. Gartner’s annual future of work trends report provides key insights and actionable strategies to navigate workplace dynamics, which this year run the gamut from managing the impact of AI to employee conflict resolution to the four-day workweek.

In this episode, Emily Rose McRae, a Senior Director Analyst in the HR practice at Gartner, outlines 2024’s nine future of work trends, the themes that have emerged, and how executives and people leaders can develop strategies to better manage their workforce.

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Download Toolkit: Next Steps With Gartner’s 2024 Future of Work Trends

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Best of ThinkCast 2023: Generative AI, Generative AI and More Generative AI Dec 26, 2023

In 2023, ThinkCast has covered mission-critical business topics from supply chain disruptions to hybrid work to strategic planning. But one topic has dominated the conversation: generative AI.

For our best-of-the-year special, we’ve focused on three insightful angles you can use to explore generative AI. First, Gartner VP Analyst Svetlana Sicular goes over the basics of GenAI. Then, Afraz Jaffri, Director Analyst and the editor of this year’s AI Hype Cycle, explains why GenAI falls in the peak of inflated expectations. Finally, Tony Sheehan, a VP Analyst focused on education, talks about how teachers, students and educational institutions should approach AI to manage risks and open up new ways of learning.

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Learn More: What Generative AI Means for Business

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Download Now: Your AI Strategy Planner

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Generative AI in 2024: How to Move From Experimentation to Implementation Dec 12, 2023

As the end of a transformative year approaches, enterprises are under pressure to determine their approach to generative AI and other technology trends. In this episode, which first aired as part of the Gartner original video series, Top of Mind, Global Chief of Research Chris Howard discusses three broad themes that emerged in the Gartner Top Strategic Technology Trends for 2024. Then he outlines how businesses can move beyond experimentation with what AI could be used for, to a comprehensive implementation plan that ultimately creates enterprise value.

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Watch Now: More Episodes of Top of Mind With Chris Howard

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Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends

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How to Raise Employee Engagement With Stability, Trust and Innovation Nov 28, 2023

From remote and hybrid work to quiet quitting and recession fears, the state of employee engagement has been in flux since the pandemic began. Now, HR and team leaders need a new approach to make employees feel connected to their organizations.

In this keynote, originally delivered at Gartner ReimagineHR Conference, GVP Ania Krasniewska Shahidi, and Brent Cassell, VP, Advisory, demonstrate how and why stability, trust and innovation are the cornerstones of a new HR strategy. With 82% of HR leaders facing pressure to scale back or reverse the progress they have made over the past few years, this new framework can help put the focus on what employees and enterprises need to enter their next phase of growth.

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Watch Now: Staying Bold: How HR Can Unlock Human Performance in Any Context

https://bit.ly/3GeE6DT

Explore the Conference: Gartner Reimagine HR Conference 2024

https://gtnr.it/3uIaUzS

Digital, Data and AI Are Finally Coming to Corporate Strategy Activities Nov 14, 2023

While many aspects of enterprises have undergone digital transformation in recent years, corporate strategy remains painstakingly analog. In this episode, we delve into the ways strategy leaders can use digital to inform and execute their planning processes.

David Akers, a research director in Gartner’s strategy research group, explains how executives can incorporate digital elements, such as big data, advanced analytics and artificial intelligence, into corporate strategy formulation, strategic planning and strategy execution to generate proprietary insights, improve decision making and effectively prioritize the organization’s time and resources.

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Download Now: Your Essential Guide to Strategic Planning

https://gtnr.it/466Sto7

Listen Now: Adapt Your Business Strategy in the Face of Disruption

https://gtnr.it/47rmdgt

Inside the Gartner Top Strategic Technology Trends for 2024 Oct 31, 2023

As customer expectations and business models evolve alongside AI, the 2024 Gartner Top 10 Strategic Technology Trends will help you cut through the noise and focus on what can meaningfully impact your business over the next few years.

Each trend relates to one or more key themes for business: protecting and preserving past and future investments, building the right solutions for the right stakeholders at the right time, and delivering value both internally and externally.

In this keynote, originally delivered at Gartner IT Symposium/Xpo™, Global Chief of Research and Distinguished VP Analyst Chris Howard reveals the trends, why they were selected and how business leaders can act upon them going forward.

Dig Deeper:

Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends

https://gtnr.it/46N2VBV

Explore the 2024 Conference: Gartner IT Symposium/Xpo™

https://gtnr.it/3tUZNFS

Why All Executives Should Focus on Sustainable Technology to Drive Growth Oct 17, 2023

In a recent Gartner survey, 64% of CEOs said they view environmental sustainability as a growth opportunity. Coupled with the inclusion of sustainable technology on Gartner’s list of Top Strategic Technology Trends for 2024, it’s clear executives are ready to embrace sustainability throughout the organization.

In this episode, Kristin Moyer, Distinguished VP Analyst in our executive leadership of digital business practice, discusses how executives can, together, unleash the potential of sustainable technology into what she calls “one of the larger growth opportunities of our time.”

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Download Now: Gartner’s Top Strategic Technology Trends for 2024

https://gtnr.it/46N2VBV

Learn More: Sustainable Business Resource Center

https://gtnr.it/3tywnNS

What Your CEO and CFO Are Thinking — and Why It Matters Oct 03, 2023

Each year, Gartner surveys CEOs, CFOs and other members of the C-suite on their most pressing priorities. We ask, what is causing short-term reactivity? Where is there alignment or disagreement? What trends will drive business for the remainder of this decade?

In this episode, Marko Horvat, Vice President of Research in Gartner’s finance practice, discusses what matters most to CEOs today, how their priorities compare to those of the CFO, the greatest challenges in aligning priorities and what CFOs’ ultimate goals are.

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Read: What Matters to CEOs and CFOs Right Now

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Learn More: What Makes a Great CFO?

https://gtnr.it/3LHXmfV

Download Now: Benchmark Your Priorities Against 400 Other Executives

https://gtnr.it/45aj1oa

The AI Hype Cycle 2023: Cloud AI Services Approach the Plateau of Productivity Sep 19, 2023

After a journey along the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we’ve reached the final two stages: the Slope of Enlightenment and the Plateau of Productivity. Here, technologies have moved past the initial hype, and organizations are effectively putting them to use.

In this episode, Senior Director Analyst Jim Scheibmeir discusses cloud AI services, many of which are low-code, and their potential to transform industries from manufacturing to finance. Then, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, speaks to Gartner’s expectations for the future of AI technologies.

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Read: What’s New in Artificial Intelligence From the 2023 Gartner Hype Cycle

bit.ly/3OnZdqJ

https://gtnr.it/3OKAltp

Learn More: Gartner Hype Cycle Research Methodology

The AI Hype Cycle 2023: Autonomous Vehicles Sit in the Trough of Disillusionment Sep 05, 2023

In the third installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we descend into the trough of disillusionment. Contrary to popular belief, technologies that reach this phase of the Hype Cycle are not all ill-advised investments; sometimes, the market is adjusting and finding efficient uses for these technologies.

Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, joins us to clear up common misconceptions about the trough of disillusionment, a place where we find what we thought was possible is not. Then Senior Director Analyst Jonathan Davenport weighs in on the current and future states of autonomous vehicles, which sit in the trough on the 2023 Gartner Hype Cycle for Artificial Intelligence.

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Read: What’s New in Artificial Intelligence From the 2023 Gartner Hype Cycle

bit.ly/3OnZdqJ

https://gtnr.it/3OKAltp

Learn More: Gartner Hype Cycle Research Methodology

The AI Hype Cycle 2023: Generative AI Reaches the Peak of Inflated Expectations Aug 22, 2023

In the second installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we climb to the peak of inflated expectations. Here, we discuss the most talked about — and possibly overhyped — technology of the year: generative AI (GenAI).

First, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, discusses the tell-tale signs that a technology has reached the peak of hype. Then, Frances Karamouzis, Distinguished VP Analyst and Group Chief of Research for IT Leaders, explains that while some companies are already using GenAI to create value, its true potential as a transformative technology remains unrealized. Finally, Global Chief of Research Chris Howard posits that GenAI may already be past the peak of inflated expectations, the result of which is disillusionment among its early adopters.

Dig Deeper:

Read: What’s New in Artificial Intelligence from the 2023 Gartner Hype Cycle

bit.ly/3OnZdqJ

https://gtnr.it/3OKAltp

Learn More: Gartner Hype Cycle Research Methodology

The AI Hype Cycle 2023: New Technologies on the Innovation Trigger Aug 08, 2023

Welcome to Behind the Hype, a four-part miniseries about the 25 technologies on the Gartner 2023 Hype Cycle™ for Artificial Intelligence. In each episode, we’ll explore the different phases of a Hype Cycle, what new innovations are included and when businesses can expect them to start providing real value.

In this episode, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year’s AI Hype Cycle, discusses how the 25 technologies were selected and what broader trends have recently emerged.

Dig Deeper:

https://bit.ly/3OnZdqJ

Learn More: Gartner Hype Cycle Research Methodology

Watch: Beyond the Hype: Enterprise Impact of ChatGPT and Generative AI

Generative AI: From Human, to Machine, to Artificial Intelligence Jul 25, 2023

As generative AI continues to capture business leaders’ attention, Gartner Global Chief of Research Chris Howard explores the evolution of intelligence, including generative, machine, human, swarm and artificial intelligence. Listen in to learn the capabilities and limitations of each and why understanding this is crucial to unlock the full potential of AI and humans alike.

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Learn More: What Generative AI Means for Business

https://gtnr.it/3DnGGpz

Watch Now: More Episodes of Top of Mind with Chris Howard

Download Now: Create a Robust AI strategy — From Plan to Execution

https://gtnr.it/3Q0p4ro

Debunk Cybersecurity’s Biggest Myths to Deliver Maximum Impact Jul 11, 2023

Cybersecurity leaders often find themselves playing catch up, retroactively defending their business against harmful attacks. To avoid this, chief security officers and their teams need to shift their mindsets to better align with other business functions and deliver maximum impact for the enterprise.

In the opening keynote at Gartner Security & Risk Management Summit, North America, Leigh McMullen, Gartner Distinguished VP Analyst, and Henrique Teixeira, Gartner Senior Director Analyst, tackle the four biggest myths affecting cybersecurity today, and share a new way for the function’s leaders to better align their data, tools, staff and controls with business needs.

Dig Deeper:

Register Now: Gartner Security & Risk Management Summit

https://gtnr.it/3JPz56Q

Learn More: Your Ultimate Guide to Cybersecurity

https://gtnr.it/3O9nNwY

Read Now: Top Strategic Cybersecurity Trends for 2023

https://gtnr.it/44zkNiC

How to Actually Get Started With Generative AI in Your Business Jun 27, 2023

Generative AI has gripped our imaginations and holds untold potential, but where do we go from here? Chris Howard, Gartner’s Global Chief of Research, is back with new insights from our video series, Top of Mind. He explores how humans relate to machines and why language itself is the key technology that underpins our evolving relationship to AI. He also looks at the promise of generative AI and how we can use it to make better decisions and reach more favorable outcomes.

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Learn More: Gartner Experts Answer the Top Generative AI Questions for Your Enterprise

https://gtnr.it/3Ps9u7F

Watch: More Episodes of Top of Mind With Chris Howard

https://bit.ly/3PsfiOj

How Marketers Can Deliver Profitable Growth by Doing More With Less Jun 13, 2023

In Gartner’s most recent CMO Spend and Strategy Survey, 75% of marketing leaders said they feel pressured to do more with fewer resources. With economic headwinds, the rise of generative AI and a new focus on marginal growth, many CMOs and their teams are taking on increased responsibilities to show their value. But more is not always more when it comes to engaging with customers through digital marketing.

In this opening keynote from the Gartner Marketing Symposium/Xpo™ 2023 conference, Gartner VP Analysts Lizzy Foo Kune and Carlos Guerrero explain how marketers have used productivity and responsibility to shield themselves and their departments from budget scrutiny. However, there is a better system for marketers to show value and deliver growth: catalytic marketing. This new and meaningful way to engage with customers delivers profitable growth without always feeling the need to do more.

Dig Deeper:

Watch now: Marketing’s New Directive: Resist the Tyranny of More

https://bit.ly/3P2hNH3

Register now: Gartner Marketing Symposium/Xpo 2024

https://gtnr.it/42SS0Wd

Download now: The State of Marketing Budget and Strategy in 2023

https://gtnr.it/3CmaTF5

ChatGPT, LLMs and Generative AI: What Your Business Needs to Know May 23, 2023

In this bonus episode of ThinkCast, Chris Howard, Gartner’s Global Chief of Research, explores how and why the generative AI application ChatGPT has taken the world by storm. He also dives into the opportunities and pitfalls of generative AI and the crucial role humans will play in harnessing this emerging technology.

Dig Deeper:

Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises

https://gtnr.it/41oJdd6

Watch Now: Ask the Experts: The Impact of Generative AI

https://gtnr.it/3pZvPP1

How Leading Companies Leverage Software to Create New Value May 16, 2023

According to Gartner research, there was a 33% increase in demand for software engineering roles in 2022. And although there is a lot that goes into becoming a world-class software engineering organization, the payoff in growing your digital business and winning customer loyalty is substantial.

Mike Gilpin, Managing Vice President in Gartner’s Software Engineering practice, says it’s a never-ending battle to out-innovate your competition and respond to disruptors in the market. In this ThinkCast episode, he covers how investing in hard-to-find skills and competencies, and shifting culture and leadership style can enable innovation with technology and positively impact the digital experience.

Dig Deeper:

Download Now: How to Prove the Business Value of Software Engineering

https://gtnr.it/41w5VzC

Learn More: What Is Platform Engineering?

https://gtnr.it/41CfRrh

Adapt Your Business Strategy in the Face of Disruption May 02, 2023

According to Gartner research, only 29% of strategy leaders believe their plans change quickly enough in the face of unforeseen change. In just the past few years, enterprises have had to navigate a global pandemic, economic volatility and generative AI — cosmic shifts that can affect everything from budgeting to staffing to supply chain. A nimble strategic plan is crucial for businesses to come out the other side unscathed — or better.

But, according to David Akers, research director in Gartner’s strategy research group, business leaders have always dealt with upheaval. In this episode, he covers why the latest disruptions are more unsettling than those of the past and exactly what tools you need to create a strategic plan that will adapt to and stay relevant through the next round of unpredictable but inevitable business disruptions.

Dig Deeper:

Download template: Build a Better Strategic Plan for Your Function

https://gtnr.it/3ZujfDt

Read now: Survey Signals Pause-and-Pivot Year for CEOs

https://gtnr.it/41PM3s1

Generative AI: Understanding the Business Implications and Cutting Through the Hype Apr 18, 2023

Chances are, you’ve heard a lot about ChatGPT in particular and, more broadly, generative AI over the past few months. As the technology and its adoption continue to rapidly develop, we’re joined by Gartner VP Analyst Svetlana Sicular, who works at the intersection of data and AI, to discuss the particulars of generative AI. In this episode, she covers generative AI’s potential to create designs or objects that humans may have otherwise missed. She also addresses the various use cases for generative AI and its ability to prove technology can be both transformational and a creative genius.

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Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises

https://gtnr.it/41oJdd6

Learn More: Your 7 Biggest ChatGPT Questions Answered

https://gtnr.it/3KZHmWH

https://gtnr.it/3mC1ll6

Leadership Lessons From the First Female Thunderbird Pilot Apr 04, 2023

When it comes to elite team and personal performance, Nicole Malachowski, the United States Air Force’s first female Thunderbird pilot and a combat veteran, is best in class. After a tick-borne illness left her unable to walk, talk, read or write, Nicole left behind her distinguished career of service, but during her rehabilitation, she found a new purpose. In remembering and retelling stories of her as a military commander and leader, she discovered these moments held universal principles and actionable takeaways for organizations, industry leaders and their teams.

Nicole, who will give the keynote at Gartner Marketing Symposium/Xpo™ this May, speaks to business leaders and audiences around the world about rethinking their challenges and learning to maximize human performance in the process. Tune in to this episode for her insights on redefining success, embracing vulnerability and reinventing yourself.

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Discover: Gartner Marketing Symposium/Xpo™ 2023

https://gtnr.it/42SS0Wd

Download: Define the Leadership Vision for Your Role

https://gtnr.it/3HdILnG

Download: Build a Better Strategic Plan for Your Function

https://gtnr.it/3ZujfDt

The New Playbook for Technology Providers Mar 21, 2023

For technology providers, product strategy continually evolves to account for:

Increased reliance of people and enterprises on technology
Emergence of new technologies
Impact of macro forces, such as growing demands for sustainability

In this episode, Ephraim Baron, a Senior Director within the Gartner for General Managers team, discusses how the democratization of technology expands digital responsibility and capabilities beyond IT, and moves actual technology purchasing decisions away from IT. He also addresses how both B2B and B2C companies must appeal to clients who interact with technology in their daily lives — and what technology providers can do to sell and deliver in exactly the manner their clients expect.

Dig Deeper:

Learn More: 4 Ways the Tech Market Will Change for IT Companies in 2023

https://gtnr.it/3yMlMhC

Download: Top Trends for Tech Providers in 2023

https://gtnr.it/3Tp98yn

Watch: The Gartner Top Trends for Tech Providers in 2023

https://gtnr.it/42lf1AJ

What’s Quiet Hiring Anyway? All Your Questions Answered Mar 07, 2023

Last year’s dominant work trend was quiet quitting — the idea that workers are over going above and beyond their required duties. But with the changing economic climate and many organizations looking to avoid adding headcount while increasing capabilities, 2023 has seen the rise of quiet hiring.

So what is quiet hiring exactly, and is it a new idea at all? Here to answer these questions and more is Emily Rose McRae, a Senior Director of Research in our HR practice. In this session, which originally aired on Gartner’s LinkedIn channel, Emily explains how we’ve seen quiet hiring manifest before, how it can benefit organizations and how, contrary to popular belief, it can be a win for employees, too.

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Download: HR Toolkit: Tackling 2023 Future of Work Trends

https://gtnr.it/3Y6TsAE

Learn More: Why Quiet Hiring Is a Win-Win for Employers and Employees

https://gtnr.it/3Y7ZsZV

Discover: Future of Work Reinvented

Read: A Cost Optimization Strategy for I&O Leaders in Uncertain Times

7 Disruptions That Will Change How You Work — and Live Feb 21, 2023

Read the news or jump on social media on any given day, and you’re bound to hear about some new technology or innovation that promises to alter your life. But what will genuinely disrupt the status quo? Here to discuss the seven digital disruptions you might not see coming between now and 2027 is Distinguished VP Analyst and Gartner Fellow Daryl Plummer, who presents this list annually at Gartner IT Symposium/Xpo™ conference.

From working in the metaverse to technologies becoming disposable, we dive into this year’s disruptions, how leaders — especially CIOs — should respond to them, and the common mistakes we don’t want to see you make.

Dig Deeper

Discover: Gartner IT Symposium/Xpo 2023

https://gtnr.it/411g34h

Watch: 7 Disruptions You May Not See Coming in 2022-2027

https://gtnr.it/3Iu7ec7

How High-Performing Supply Chains Stand Out Feb 07, 2023

What do gold standard supply chain organizations do differently? For starters, the chief supply chain officer (CSCO) is viewed as a strategic business partner, which is only the case at 47% of organizations. A resilient and agile supply chain requires strong alignment between the CSCO and their C-suite peers. But that’s not all.

In this episode, Jennifer Loveland, a Senior Director Analyst within the supply chain team at Gartner, discusses the four critical reinventions high-performing supply chain organizations are implementing to combat disruption in the short term and how two trends in particular have serious potential to impact supply chain revenue in the long term.

Dig Deeper

Download: Future of Supply Chain eBook

https://gtnr.it/3Y31wmK

Discover: Gartner Supply Chain Symposium Xpo 2023

https://gtnr.it/3wR01fp

Start With Infrastructure and Operations to Navigate 2023’s Business Pressures Jan 24, 2023

Organizations are facing massive internal and external challenges, such as supply chain disruptions, persistent inflation and labor shortages. While modern businesses need to align strategy, technology and workforce management, the key to fortifying yourself against these obstacles may lie in IT infrastructure and operations.

This episode features Douglas Toombs, a VP Analyst for Infrastructure & Operations and keynote speaker at this year’s Gartner IT Infrastructure, Operations & Cloud Strategies Conference. In this interview, Douglas explains that I&O not only affects people, processes and technology but also how leaders can align all three to create an innovative ecosystem to help their organizations withstand emerging headwinds.

Dig Deeper

https://gtnr.it/3XO9lw3

Learn: What Any Leader Needs to Know About Cloud Computing

https://gtnr.it/3J6WQYm

Discover: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2023

https://gtnr.it/3U5eyhf

Watch: Opening Keynote, Gartner IOCS 2022

https://bit.ly/3kvjfEx

The Secrets to Implementing a Successful Hybrid Work Model Jan 10, 2023

As economic conditions sour, leaders may be tempted to take back more control over work — by, for example, mandating a rigid return to the office. Our data shows that would be a big mistake.

In this episode, Caitlin Duffy, Director of Research for Gartner’s HR practice, offers guidance on exactly which hybrid work model is most successful — based on Gartner’s survey of 400+ employees and leaders of organizations around the world who have worked consistently under some kind of hybrid-work model since the beginning of the pandemic.

She discusses how to:

Understand the current state of hybrid work
Create a “human-centric” work model
Prioritize employee well-being
Rethink your assumptions about the long-term sustainability of hybrid work

Dig Deeper

Download: Evolve Culture and Leadership for a Hybrid World

https://gtnr.it/3C2p4hV

Explore: The Future of Work Reinvented Resource Center

Download: How to Motivate and Retain Your Sales Team: 3 Ways to Focus Seller Energy on Growth https://gtnr.it/3BltvEb

Discover: The 9 Future of Work Trends That Impact Your 2023 Strategy

https://gtnr.it/3Ij2Ugd

Best of ThinkCast 2022: Recession Proofing, New Hype Cycle Technologies and Data Toolkits Dec 27, 2022

This year, Gartner ThinkCast covered topics on the forefront of business and technology leaders’ minds. Now, as 2022 rolls to a close, we’re looking back at some of our most popular and thought-provoking conversations of the year.

First, Alexander Bant, Chief of Research for CFOs at Gartner, details nine key actions financial leaders can take today to continue to drive agility and digital transformation — and successfully navigate the next 12 to 24 months.

Then, Melissa Davis, VP Analyst at Gartner, advises Gartner clients on the use of customer analytics, shares details about a few of the Gartner 2022 Hype Cycle™ snapshots for emerging technologies, all of which are poised to drive massive transformation in the public and private sectors and earn a whole lot of consumer attention.

Finally, Andrew White, Distinguished VP Analyst, and Sarah Turkaly, Senior Principal, Advisory, both at Gartner and whose research focuses on data and analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership’s mission-critical priorities.

Dig Deeper

Download: Gartner’s Essential Guides for Effective Decision Making

https://gtnr.it/3yWDRdZ

Webinar: Gartner Hype Cycle for Emerging Technologies, 2022

https://gtnr.it/3C2p4hV

The Right Way to Measure Investments in Technology Dec 13, 2022

CIOs are increasingly expected to demonstrate that their investments in business digitalization and information technologies can deliver immediate top-line or bottom-line benefits.

In this episode, Janelle B. Hill, Distinguished VP and Chief of Research for Gartner’s CIO practice, offers guidance to CIOs on showing how their investments are accelerating growth beyond what was previously possible with people and machines, creating “digital dividends.”

Key actions she discusses include:

Prioritizing the right digital initiatives
Creating an outcome-driven set of metrics
Partnering with business-led fusion teams
Tapping unconventional talent pools to accelerate impact.

Dig deeper

Download: Gartner 2023 CIO Agenda eBook

https://gtnr.it/3hzwC5e

Explore: Upcoming CIO Conferences

https://gtnr.it/3OwBoga

Discover Gartner BuySmart™: Streamline your tech purchase from start to finish.

https://gtnr.it/3hAyjiE

Get Ready for These Technology Trends in 2023 Nov 29, 2022

Technology trends are expected to impact enterprise strategies in the coming three years by enabling organizations to address four key priorities:

- Optimizing resilience, operations or trust

- Scaling vertical solutions, product delivery or everywhere

- Pioneering customer engagement, accelerated responses or opportunity

- Pursuing sustainable technology solutions

In this episode, David Groombridge, a Distinguished VP Analyst within the IT Leaders and Technical Professionals team at Gartner, discusses the top strategic technology trends that are critical to understanding how to optimize, scale, pioneer and pursue a sustainable technology roadmap. The intent is to assist in the development of relevant roadmaps to enable reliable and sustainable business growth and outperform the competition.

Dig Deeper

Download: Your Detailed Guide to the 2023 Gartner Top 10 Strategic Technology Trends

https://gtnr.it/3ggaj3W

Explore: Gartner IT Symposium/Xpo™

https://gtnr.it/3OwBoga

How to Purchase Technology and Avoid Regret Nov 15, 2022

Enterprise technology purchasing has changed and continues to evolve, but whether that evolution occurs rapidly enough to meet the demands of digital transformation remains to be seen.

A 2022 Gartner survey revealed that 62 percent of recent technology purchases failed to meet respondents’ expectations; only 13 percent said that their purchase both met their expectations and that they did not settle when it came to making their final technology selection to purchase. Still, 85 percent of respondents said they received value from their purchase. What’s behind this disconnect between satisfaction and perceived value? Most often, the answer can be found in the technology purchase process.

In this episode, Hank Barnes, Chief of Research on the Gartner Tech & Service Provider team, who focuses on enterprise technology buying behavior, speaks with ThinkCast’s host Karen Stokes Lockhart, Expert Partner, about the challenges tech purchase teams face, how to navigate increasingly complex purchase processes and when to ask for help.

Dig Deeper:

Download: 2023 CIO Agenda: 4 Actions to Ensure Your Tech Investments Pay Digital Dividends

https://gtnr.it/3hzwC5e

Discover Gartner BuySmart™: Reduce risk and optimize spend on your next tech purchase.

https://gtnr.it/3hAyjiE

Strategies for Leading the Next Phase of Growth Nov 01, 2022

Today, I&O leaders encounter many opportunities to drive change across all facets of their broader organizations. How can IT infrastructure and operations (I&O) deliver rapid transformation across all industries, meet increased need for productivity and remove organizational friction or barriers to change?

In this interview, which first aired on the Gartner Live video channel on YouTube, Daniel Betts, Senior Director Analyst at Gartner, covering DevOps, PlatformOps and DevSecOps, and Roger Williams, VP Analyst at Gartner, covering configuration management database and IT asset management, discuss the trends in automation and platform engineering fueling the next stages of digital transformation. They also provide a preview of the keynote themes planned for Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022, “Leading the Next Phase of Growth,” which will be held December 6 – 8, in Las Vegas, NV.

Dig Deeper:

Register: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022

https://gtnr.it/3U5eyhf

Download: Your Detailed Guide to Platform Engineering and Other 2023 Gartner Top 10 Strategic Technology Trends

https://gtnr.it/3ggaj3W

How to Prepare for the Metaverse Oct 18, 2022

What is the metaverse? Where is it heading next? Businesses, consumers, finance and the public sector all stand to gain from the many opportunities and new approaches to engagement offered by the metaverse. First, early adopters should understand how to prepare and all that’s required to get started.

In this episode, Tuong Nguyen, a Director Analyst with the Gartner Emerging Technologies and Trends team, who leads research on immersive technologies, metaverse, computer vision and more, speaks with Robert Hetu, a VP Analyst with the Gartner Retail Industry Services team, to relay answers to early metaverse questions around purpose, technology and expectations.

Dig Deeper

Download: Your Detailed Guide to Gartner Top 10 Strategic Technology Trends 2023

https://gtnr.it/3ggaj3W

Discover: The Gartner 2021-2023 Emerging Technology Roadmap

https://gtnr.it/3D5rUEK

These Emerging Technologies Propel Innovation and Digital Transformation Oct 04, 2022

NFTs, cloud sustainability and autonomic systems each represent various stages of the hype cycle framework — from Innovation Trigger to the Trough of Disillusionment, and beyond. Why does Gartner expect those technologies will significantly affect business, society and people over the next two to 10 years?

As organizations prepare for the next wave of digital transformation, leaders are also navigating talent shortages, ESG — environmental, social and governance challenges — and a rapidly shifting cybersecurity landscape.

This episode features two segments that dive into both themes: First, Melissa Davis, a VP analyst who advises Gartner clients on the use of customer analytics, will share details on a few of the Gartner 2022 Hype Cycle for Emerging Technologies that will drive massive transformation in the public and private sectors, and a whole lot of consumer attention. Then, in an interview first published by our sister channel Gartner Live video, Gartner analyst and 2022 IT Symposium/XpoTM Conference Chair Rita Sallam, Distinguished VP Analyst Tina Nunno and VP Analyst Daniel Sanchez Reina, share a preview of the upcoming event’s keynote, and why each of these issues weigh so heavily on IT leaders today.

Dig Deeper

Discover: Gartner Conferences 2022-2023 Calendar

Webinar: Gartner Hype Cycle for Emerging Technologies, 2022

https://gtnr.it/3C2p4hV

How to Motivate Sellers Through the Downturn Sep 20, 2022

New Gartner research reveals that 89% of sellers report suffering burn-out, and current levels of seller attrition simply are not sustainable, but there are ways to boost and maintain seller motivation — even improve seller performance — despite economic pressures and other challenges that fall well outside sales leaders’ control.

In this episode — originally aired by our sister show, “The Gartner Sales Podcast” — Doug Bushee, senior director analyst covering Gartner’s Sales Enablement Key Initiative, and Betsy Gregory-Hosler, a senior research director for Gartner’s Sales Research Practice, cover the latest findings from Gartner’s Sales Motivation Survey with Alice Walmesley, a director in Gartner’s Expert Advisory team who works closely with cross-industry sales leaders providing quantitative- and research-backed guidance in critical decision areas. Walmesley details the concept of seller ‘drag,’ and why sales leaders should consider impacts on drag separately from seller drive, as well as ways to diagnose and treat ‘drag’ through a more holistic, organizational approach.

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Subscribe: Gartner for Sales Podcast https://gtnr.it/3Dv7Zzm

9 Ways to Play Offense into the Recession Sep 06, 2022

The 2008-2009 recession brought several key learnings to light for businesses long after they entered recovery. First among those lessons: Executive leaders who took bold, decisive action at the very start of economic contraction saw the greatest gains against their competitors post-recession.

While many business and financial leaders looked forward to relief from burnout and a return to normalcy coming out of the pandemic, instead they now face new stresses: recession risks, talent shortages, and increasing pressure to tighten spending. In this episode — originally aired by our sister show, “CFOs’ Autonomous Future, The Gartner Finance Podcast” — Alexander Bant, Gartner’s chief of research for CFOs, dives deeper into the data, key lessons and takeaways from organizations that successfully navigated the 2008-2009 recession, and details nine key actions financial leaders can take today to continue to drive agility and digital transformation, and successfully navigate the next 12 to 24 months.

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Download: 9 Actions for Winning Through a Recession: A 2022–2023 Playbook

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Subscribe: CFOs’ Autonomous Future, The Gartner Finance Podcast

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Where Social Media Strategies Fall Short Aug 23, 2022

Since 2020, the pandemic, social justice movements and other significant global events have hastened the evolution of consumer or audience expectations — and criticisms — of social media. Consumers no longer scroll passively through channel feeds, and brands can no longer consider social solely a distribution channel for content.

Businesses and organizations that engage in social media without an up-to-date audience- or community-specific strategy risk diminishing channel impact and ROI, and losing customers. In this episode, originally broadcast on #Hashtags: The Gartner Marketing & Communications Podcast, Dorian Cundick, a vice president with the Gartner for Marketers Advisory Team, and Amber Gallihar Boyes, a director analyst who works with CMOs and heads of communication, discuss the unique expectations for distinct social channels, why and how audience expectations tend to shift, and the organizations that achieved successful engagement, thanks to highly intentional approaches to community building and audience activation.

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Download: Digital IQ: Social Marketing Benchmarks

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Subscribe: #Hashtags: The Gartner Marketing & Communications Podcast

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The Biggest Lessons and Insights from Gartner’s Supply Chain Top 25 Aug 09, 2022

Maintaining current margins in profitability while also achieving targets for sustainability, speed and innovation, often mean the difference between success and lackluster performance. Supply chain leaders are increasingly required to make faster, more accurate decisions, in real time. Environmental, social and governance issues round out the many focal areas competing for leading CSCOs’ attention. What sets the world’s leading supply chain organizations apart from their competitors?

In this episode, originally broadcast on The Gartner Supply Chain Podcast, Mike Griswold, a Research VP on Gartner’s Consumer Value Chain team, and Caroline Chumakov, a Senior Principal Analyst on the Talent and Sustainability team, break down the four macro trends informing supply chain evolution, the rise of the “chief ecosystems officer” and key insights and takeaways for businesses of every size.

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Download: The Gartner Supply Chain Top 25 for 2022

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Subscribe: The Gartner Supply Chain Podcast

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Inflation! Looming Recession! Businesses Need a Plan. Jul 12, 2022

Sixty-three percent of CFOs believe this inflationary period will last at least 12 months, according to Gartner research, which means the financial and economic reality businesses face isn’t going anywhere anytime soon. And on the horizon is a possible recession — something that business leaders find themselves preparing for, or should if they’re not already.

In this episode, Alexander Bant, Chief of Research for CFOs at Gartner, and Brian Kropp, a Distinguished Vice President of Research who oversees the research, tools, services and support that Gartner provides to HR leaders, discuss how organizations can not only weather these current macro forces, but also harness opportunities to drive profitable and efficient growth.

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Download: Evolve Culture & Leadership for the Hybrid Workplace

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Watch: Gartner Panel: Top Inflation Concerns for 2022 and Beyond

https://gtnr.it/3yPZYlQ

Watch: The CFO’s Playbook for Enhancing Profitability & Driving Digital Acceleration

https://gtnr.it/3Iq31V7

Is Your Enterprise Value Model Broken? Jun 28, 2022

You’ve likely heard the phrase “enterprise value model,” but how many of us know exactly what it means — and how to use it to our organization’s advantage? Especially in today’s business environment, which is full of conflicting variables, discontinuity and disruption, we’ve discovered that traditional return-on-investment models fail to properly account for non-financial variables that are critical to value creation.

In this episode, Rita Sallam, a Distinguished VP Analyst and Gartner Fellow on the Data and Analytics team, and Donna Scott, a Distinguished VP Analyst in Gartner's Office of the CIO Research, join us to break down a new enterprise value equation that offers leaders a fresh way to view the decisions they make in terms of the impact those decisions deliver to various stakeholders and the value the organization realizes in return — not just in the here and now, but also so far as the long-term health of the business.

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Download: 9 Rules for Demonstrating the Business Value of IT

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Download: 3 Strategic Actions for Success for Executives

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Read: Is Your Enterprise Value Model Undermining Your Ambitions?

https://gtnr.it/3tOwP7G

What Happens When Your Customer Stops Being Human Jun 14, 2022

According to our research, 76% of CIOs and 61% of CEOs believe that demand from machine customers will become significant in their industry by 2030. On average, these leaders predict that by that date, over 21% of their revenue will come from machine customers. This suggests a market shift twice as deep and twice as fast as the arrival of e-commerce has been.

In this episode, Senior Director Analyst Uma Challa and Director, Analyst Brian Weber, both of who sit in Gartner’s customer service practice, join us to discuss the rapid rise of machine customers and how it will affect leaders across customer service, marketing, sales, data and analytics, IT, and more.

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Download: The Future of Customer Service: 5 Emerging Trends To Watch

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Watch: How the CMO Role is Changing to Be More Customer-Centric

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Read: Are Machine Customers Better Than Human Customers?

https://gtnr.it/394HGUb

How to Link Data to Business Outcomes May 31, 2022

Every business likes to claim that it is “data-driven” or at least “data-informed,” but too often, that’s not the way things actually work. Data is relegated to an IT function, siloed and, in some cases, boils down to simply producing more reports and dashboards. There is, however, a better way, and it relies on successfully linking data to business outcomes.

In this episode, Andrew White, a Distinguished VP Analyst for Data and Analytics, and Sarah Turkaly, a Principal, Advisory for Data and Analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership’s mission critical priorities.

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Learn More: Gartner Data & Analytics Summit

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Download: Gartner’s Essential Guides for Effective Decision Making

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Watch: Link Data to Business Outcomes

https://gtnr.it/3yWDRdZ

Sustainability Is a Growing Focus for Execs. Here’s What That Means for You. May 17, 2022

This year’s Gartner’s CEO and Senior Business Executive Survey reveals that environmental sustainability has become a top-10 business priority for the first time ever with more than triple the CEOs citing it than just one year prior. Meanwhile, social responsibility and ESG emerged as the second-largest contributor to CEO focus on corporate issues, increasing 50% year over year.

Here to analyze why sustainability has come to the forefront, how business leaders can advance their sustainability strategies and common pitfalls to avoid are Kristin Moyer, a Distinguished VP Analyst in Gartner's Executive Leadership of Digital Business Growth Strategies practice, and Sarah Watt, a Research Vice President on the Talent and Sustainability team.

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Explore: Sustainable Business Strategy for a Positive Social and Environmental Impact

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Watch: Progress from Strategy to Action on Sustainability

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Watch: Sustainable Agriculture: A View From Bayer’s Supply Chain

https://gtnr.it/38m5faz

The Secret to More Creative, Innovative Leadership May 03, 2022

Especially if you work at a large, traditional organization, it’s important to find ways to think more creatively — and drive the actions that come out of these new ways of looking ahead. Your — and your company’s — success depends on it. And that’s where a new approach we call “rogue thinking” comes in.

Here to discuss the newest research on the practice, how to become a rogue thinker, and the many benefits behind it are Penny Gillespie, a Vice President and Gartner Fellow in our Customer Experience and Digital Commerce team, and Whit Andrews, a Vice President and Distinguished Analyst in our Applications and Software Engineering Group. Press play to learn from innovative organizations, understand where others get tripped up and discover seven daily actions to become a rogue thinker.

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Download: 3 Strategic Actions for Successful Leadership

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Download: New Ways to Organize for Collaboration and Speed

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Organizational Culture and Connectedness is in Crisis Apr 19, 2022

Our new research shows that just one in four employees feel connected to their organization’s culture. Yet, employees who feel this way experience a 36% boost in performance and retention. You’ve likely heard plenty of conversation about what the workforce now expects from their employers, especially when it comes to culture — and this is exactly why.

Here to discuss their research and insights into organizational culture are Alexia Cambon, a Research Director in Gartner’s HR research practice, and Mark Whittle, a Vice President of Research & Advisory, who also works within our HR practice. Listen as they explore changes in how we experience culture and connectedness, how progressive organizations can do a better job fostering these things and what’s on the horizon.

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Explore: The Future of Work Reinvented

Download: Redesigning Work for a Hybrid Future

https://gtnr.it/3rpJxsG

Learn More: Gartner ReimagineHR Conference: The Premier Conference for CHROs and Their Teams

https://gtnr.it/3uIaUzS

How to Attract and Retain Talent When You Don’t Have All the Money in the World Apr 05, 2022

Sixty percent of HR leaders are significantly concerned about employee turnover, and 62% of candidates have explored a career change in the last year. Top that off with the fact that a recent Gartner survey showed nearly three-quarters of candidates who receive a job offer have at least one other offer on the table, and it’s clear that attracting and retaining talent is a top-of-mind challenge for all business leaders.

We also know that 41% of managers report needing to increase base salary an average of 15% to backfill roles. It raises the question, how can leaders attract and retain top talent if their budgets don’t support this level of funding? Graham Waller, a Distinguished VP Analyst on Gartner's digital business leadership research team, and Jamie Kohn, a Research Director in our human resources practice, join us today to discuss just that.

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Explore: The Future of Work Reinvented