Future Ready Leadership With Jacob Morgan

The CEO of Qlik Shares Two Things That Hold Leaders Back From Greatness Aug 23, 2021

Mike Capone is the CEO of Qlik, a business intelligence company that provides end-to-end cloud data integration and data analytics solutions for organizations around the world. Mike leads a team of over 2,600 people around the world.

Mike’s experience as a leader started at the age of 24 when he was working in IT and he says he was totally unprepared for it. At the time he had no training, no experience, and he found it very intimidating at first. But with time, advice, and on the job learning he figured things out.

He says that his progression from an entry level leader to being the CEO leading over 2,600 people came about because of hard work, a willingness to volunteer for the hard jobs, and the ability to help others be successful.

The things that made a difference in Mike’s career

Jamie Dimon, the Chairman and CEO of JPMorgan Chase, is a leader that Mike really respects and someone that he has watched for a long time. In an interview Jamie shared that when it comes to success, there is no substitute for hard work. And Mike agrees with that completely, people who work hard get rewarded. But while that is a huge part of achieving your goals, there are other important things to focus on.

Mike says you also have to be unafraid to volunteer for tough jobs. In Mike’s own career there was a time when he was working for Oracle Financials when the company was rolling out a global financial system and they had already gone through two separate leaders who had been placed in the roll and then let go.

One day Mike was selected to be the next leader of the project, and everyone around him told him not to take it--it’s where people’s careers go to die. But Mike saw it as an opportunity to get noticed and advance his career. So he took the job and sure enough it was a huge stepping stone for him. As Mike shares, it is a combination of things that get you to the level of CEO, but if no one notices you and if no one knows who you are, then it doesn’t matter, you won’t get ahead. You have to have people believe that you are a key to their success.

Mike’s leadership style

One thing that is very important to Mike as a leader is listening twice as much as he talks. As a leader it is so important to let other people talk, even if you already know the answer. It’s also important to have diverse opinions and backgrounds around you.

But it’s equally important to be decisive as a leader. You have to listen, listen, listen, then decide and move on. “You always want to control the future and not let the future control you. But that said, like, that is the biggest failure I've seen of leaders is this kind of paralysis, this inability to decide. And you'd be hard pressed to find somebody who would accuse me of that, they'll accuse me of ready, fire aim sometimes, right. But they'll never accuse me of, you know, not deciding something quickly.”

There are going to be tough decisions that you have to make as a leader, but time is not going to make it go away. Some leaders also struggle with trying to build consensus around a decision, they want to be popular and liked, and while it is normal to want to be liked, you’re not always going to be and that shouldn’t stop you from making a decision.

“I always tell leaders, look, you have to do the listening and let people know they're heard, then you’ve got to use your best judgment and the data at hand and decide, and then your team has to get behind you. Time for discussing and then time for deciding and time for action.”

And if he makes a bad decision, Mike says he admits it and fixes it fast. He doesn’t dwell on it or let it eat at him.

What to do if you feel stuck in your job

Most of us have had a moment or moments in our career when we feel like we are stagnant and there is no way to move inside a company. It can be frustrating and disengaging. So what should you do in this situation?

Mike says before you make a decision, take a look at yourself. How much do you market yourself? How much are you trying to get noticed? Are you working on gaining new skills and improving the ones you have?

There are a lot of ways you can change your situation. Mike says, “If you're not fulfilled coming to work every single day, you’ve got to do something about that. You can't just complain about it. And I know economically, people sometimes say, well, I need this job. That’s great, like, you need the job, but you know, then skill yourself up. So your life isn't dependent on that particular job and then go find something else. But don't stay in a situation you're not happy in.”

Two things that hold leaders back

There are two main things that Mike says hold leaders back from their full potential. The first one is that leaders tend to think that the thing that got them where they are today is the thing to get them there tomorrow. They think that because they have a playbook that has worked before that they can just keep running the same one.

There’s a reason why most CEOs don’t last more than 5 years, because after that time they have to reinvent the thing that they invented, and it’s really hard to admit that what you did before isn’t lasting. But the pace of change is fast, and the world is changing so quickly. You can’t keep doing the same thing over and over.

The other thing that Mike says holds leaders back is thinking their time is more important than anyone else’s. This mindset manifests itself in canceling meetings, showing up late to meetings, being on your phone when someone is talking to you, etc...When you are in a meeting or talking with someone, be present completely. Multitasking doesn’t work, it’s just a productivity killer. If you need to respond to emails or text messages, set aside time for that.

What sets great leaders apart from good ones

There are a lot of leaders who can get things done through command and control, but the great leaders inspire the people around them. People are jumping in the boat because they want to follow that leader. It’s all about inspiration.

And this is something you can work on. Find people around you that model great leadership and watch them. Find someone who can mentor you. Practice things like empathy, listening, caring for others every single day. Catch people doing good things and let them know with an email, a call or a letter. It takes hard work and practice, but it’s worth it in the long run and it will ensure your success as a leader.

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on Future of Work, Leadership and employee experience. http://futureofworknewsletter.com/

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Learn How To Learn Aug 18, 2021

There used to be a time where graduating from school was enough for you to be successful in life and in work.

And when you worked for a company, it too, would teach you everything you needed to know.

But today, that’s no longer the case.

Today, you can't rely on educational institutions and companies to teach you everything you need to know to be successful.

You need to be more accountable over your personal and professional development.

You need to learn how to learn.

Especially in this rapidly changing world of work, you’ll likely need to reinvent yourself multiple times during the course of your career.

What do you do to keep learning?

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on the Future of Work, Leadership, and employee experience. http://futureofworknewsletter.com/

Let's connect on social!

Martin Moore Of No Bullsh!t Leadership Shares How To Be An Exceptional Leader Aug 16, 2021

Martin Moore is the author of the upcoming book, No Bullsh!t Leadership, and the host of the podcast with the same name which has been downloaded more than 1.4 million times and has listeners in over 70 countries. He is also the former CEO of CS Energy and he currently runs Your CEO Mentor with his daughter, Emma.

Martin wrote his book because there are so many books out on the market that teach desirable attributes that leaders should have, but he didn’t find anything out there that shows leaders how to actually implement these ideas. He wanted to create a practical guide that would help leaders figure out how to be more transparent, how to be expert communicators, how to deal with conflict, etc…

As Martin has witnessed personally there are a lot of leaders out there who attend training programs and they come back motivated and inspired by all of the things they have learned, but when they get back to work nothing has actually changed. So they think they are doing better because of the new knowledge they have, but actually they don’t know how to carry it out so it doesn’t help anyone.

Business acumen vs leadership skills One thing Martin discusses in his book is the difference between business acumen and leadership skills. A lot of leaders aren’t good in both of these areas, they are good at one or the other. Business acumen is about knowing what to do in the context of business--so this includes understanding strategy, being a good negotiator, knowing about finance, economics, marketing, operations, etc…

A lot of times people who have business acumen get promoted to leadership roles, and they are very smart people, but they don’t have the leadership skills needed to be effective. People who only have business acumen can be absolutely terrible leaders.

Leadership skills include being able to deal with conflict, being able to motivate and inspire people, being an excellent communicator, being able to clearly share the vision of the company, etc…

Ideally people in leadership roles have both business acumen and leadership skills, however if forced to choose between the two Martin says it’s better to have the leadership skills and surround yourself with people who have the business acumen then it would be for a leader to have business acumen alone.

Martin says, “A leader’s job is to actually lift the people, to understand them, to get the most out of them, to achieve the results they have to achieve for the organization. And for me, the number one mandate for a leader is to deliver value, period. That's it. Now, before your listeners rail against the fact that I am a heartless capitalist bastard, value comes in many different forms, right? Value can come as much from providing a safer environment for our people, as it can from generating financial value. Someone who's running a surgical practice value might come from better postoperative outcomes for patients. So value comes in many different forms. It's just a matter of understanding what form that is for you.”

The leadership problem When it comes to promoting people, the transition between individual contributor and being a leader is something we are not paying enough attention to, Martin says. Just because someone is great in a certain role does not mean they will automatically be a great leader. We need more training and mentoring for people going into their first leadership role.

And because a lot of people in leadership positions today have not had the proper training, a lot of times the people just now moving into these roles don’t have any real role models to look up to.

“You look up the line, and you look sideways, and you can't see too many people where you go, Oh, I get it, I see what leadership is, I want to be more like that person. And so you develop all the bad habits right at the start, that you shouldn't. And of course, every time you get promoted above that, it becomes more difficult. Just the simple fact that you have to let go of the details more and more and more, the higher up you go in an organization. Many people never master that. That's why the workloads are 100-120 hours a week.”

So why do we still have a leadership problem when there are so many books, podcasts, courses, etc...on the topic of great leadership? Martin says a lot of it comes down to the fact that a lot of people don’t want to put in the work of leadership. A lot of the things that you need to be a great leader go against the grain and against the programming that’s in our DNA.

For example, a lot of people have a hard time stepping into conflict situations and finding a solution. Most of us tend to avoid conflict if we can. But as a leader you are going to have to deal with conflict, it’s a huge part of the role. So you have to learn to keep practicing that skill until it becomes more comfortable.

“It's a lot easier to develop bad habits than it is to develop good habits. And leadership, to a large extent, is about pushing yourself to do the things that help you to develop those good habits.”

The seven principles needed to be an exceptional leader In his book, Martin lays out the seven principles that all leaders need to focus on to improve and be an exceptional leader. They are:

Deliver value--You have to understand what value means to you and to your organization. Once you’ve done that you have to stop everything else. You should be picking out the top 2-4 things that drive value for your organization and absolutely nail those things. It’s all about real focus and simplicity.
Handle conflict--Conflict is a part of almost everything you do as a leader, so you have to get comfortable with it. You have to be able to stay rational and composed when you are in a conflict situation. And it’s always about respect before popularity. If you’re trying to be popular, it’s not going to end well because there will always be people who don’t like you.
Build resilience--Being able to function as a strong leader under severe circumstances is critical. How do you handle pressure? You have to be able to function calmly, rationally when in a crisis. You can’t blame other people and you can’t avoid the problems.
Work at level--This is a common problem throughout organizations. You are paid to do a certain job and that is what you have to focus on. Don’t do other people’s work for them. If someone isn’t doing their job as the leader you can’t just jump in and do it for them. First of all it’s robbing that person of the opportunity to improve, but you are also wasting time that you should be spending on your own work. That’s why a lot of leaders end up working 80+ hour weeks. It’s because they are working on the wrong things.
Master ambiguity--As a CEO pretty much everything you deal with is in shades of gray, it’s not black and white. But you have to be able to translate from extreme uncertainty at the top to extreme clarity at the bottom. Your people have to understand what is required of them, how they add value to the business, how they fit into the mission of the company, etc...
Make great decisions--A great decision will be timely, you can’t act slowly. A decision that is 80% right today is infinitely better than a decision that is 90% right next month. Most of the time we hesitate on decisions because we are afraid to get it wrong. You have to know who to consult,how long to consult, you need a strong line of accountability to make sure all available inputs are there, etc..
Drive accountability--Having someone who is singularly accountable for delivering something is critical. Single point accountability has a completely different energy to it then when things are shifting around multiple people and teams. But to really have accountability you have to empower people correctly. Accountability without empowerment is just cruel.

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on Future of Work, Leadership and employee experience. http://futureofworknewsletter.com/

Let's connect on social!

How Should We Prepare For The Future Of Work Aug 11, 2021

Business is very much like the game of chess. We need to prepare for a lot of different scenarios.

We do this in our personal lives all the time.

When we think about buying a house or having a kid, we think through everything--what's going to happen to the property value? What should my child study when they grow up? I wonder who they're going to marry? We like to think about different scenarios.

But for some reason in business, we don't think about different scenarios, we only think about one scenario.

We need to do a better job of thinking of multiple business scenarios and preparing for all of them.

(This is a clip of my conversation with Vicente Fox, former president of Mexico)

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on the Future of Work, Leadership, and employee experience. http://futureofworknewsletter.com/

Let's connect on social!

CEO of Angi On Going From Entrepreneur To Billion Dollar CEO, Creating A Great Culture, & Leadership Lessons Learned Aug 09, 2021

Oisin Hanrahan is the CEO of Angi, the parent company of Angie’s List, HomeAdvisor, and Handy. He is actually the co-founder and former CEO of Handy before it was acquired by Angi, and now he leads the $8 billion company with around 5,000 employees.

When he was just 19 years old he founded a real estate company in Budapest and ran that for 6 years. Later on he came to the US and attended Harvard Business School, but he and his Handy co-founder both dropped out to launch the business in 2012.

Oisin truly enjoys the CEO role. As he shares, “I relish the opportunity to set the culture, to set the values, to really think about how we're recruiting people, how we're rewarding them, how we're recognizing them. And I think that that's something that I really enjoy, you know, it's something that I really like to get into.”

And he wants everyone on his team to love their job as much as he loves his. Oisin has a bi-weekly meeting with new team members and during the meeting he sits down with them and he talks about the mission of the company and gives some updates as to what’s going on, but in the meeting he also makes it a point to ask everyone a question--do you like what you’re doing?

Oisin himself answers the question, to lead by example, and he is open and transparent with his team. And he shares with them that of course, not every minute of every day is going to be perfect or make you smile, but the important thing is that the vast majority of your time you are doing something that you enjoy and that you look forward to. Oisin truly believes that one of the biggest responsibilities of the CEO role is to create an organization and a place to work where people are excited to come in and do their job. It’s so important to find the right people for the right roles so that everyone is in the best position to truly love their job.

Oisin’s view of the overall state of employee engagement Of course it is important for people to want to come to work and to get joy from what they do, but the truth is there are a lot of employees around the world who are unhappy with work, they don’t feel engaged, they dread going into the office.

When asked his opinion on the overall state of employee engagement, Oisin shared three areas where organizations tend to fall short and how focusing on these three areas can drastically improve employee engagement.

First of all organizations have to be mission driven. Employees today want to know that the work they are doing is meaningful, and it’s hard for organizations that are not mission driven to be successful in the current recruiting environment. People have to believe that they are coming in every day and doing something broadly good--whether it’s something that is helping the environment or something that is helping people in impoverished areas around the world or something that is helping their own community thrive--they want to know the meaning behind what they are doing.

The second area that organizations tend to fail at is recognizing, rewarding, and respecting people. Your people want to receive credit and praise for the great work they are doing. They want to feel that they are adequately paid for their role and that they are able to provide for their family. They want to know they are respected, that they are seen, and that they are not just a number.

And third, employees want to know they are surrounded by a great group of coworkers that they enjoy working with and who they get along with well. And this will be different for every person. Some individuals want to be pushed hard, they have incredible ambitions that they want to achieve, they don’t want to settle for average. These types of people enjoy being surrounded by coworkers who will challenge them every single day. They want to be around people who are striving for the best at all times and who will be a bit competitive. While other individuals want a less challenging atmosphere and a place where people get along well and work harmoniously with each other.

It’s important for leaders inside of organizations to look at all three of these areas separately and see what areas they are failing in and what areas they are excelling in. All three areas matter, and you have to figure out the best way to address each one if you want to attract and retain the best people and keep them engaged.

What should you do if you don’t like your job? For individuals who just aren’t fulfilled at work and who feel like they hate their job, Oisin has advice. Before you turn in your resignation, think about the reason why you want to quit your job. Is it because the mission of the company doesn’t line up with your beliefs? Do you feel like the organization as a whole treats you and all other employees as just a number? If it is something that you don’t have control over and something that is a company wide issue, then yes it’s probably best to walk away.

But if it is because you are not being recognized or you aren’t being paid well, or you don’t like the people you are working with, take a step back and ask yourself if the issue is company wide or is it something that is only an issue within your immediate team. Is your immediate boss not doing a good job as a leader or are all the leaders from the top down acting in the same way? If it is something within your team it may be best to talk with someone within the company to see if you can move to another team. Or maybe your boss’s boss can address the issues with them directly to see if they can change.

Oisin had a situation like this within his company fairly recently. An employee came to Oisin and said he wanted to leave. He was upset and basically told Oisin “this place sucks, I hate everything, I just want to go”. Oisin could have just let the employee go on his way, assuming he really didn’t like the work, and just moved on. But he decided to dig deeper to figure out where the real issue stemmed from.

After a few conversations with the employee, and allowing the employee to take some time to take a walk and get a breath, he found out the truth. The employee was actually happy with the company as a whole, he believed in the mission, he was happy with his pay, and he was happy with the overall culture. The problem was that the culture within his smaller team was not good and his manager was not doing a great job leading his team. After learning this Oisin had some tough conversations with the manager and the manager was able to adjust the way he led his team. In the end both the manager and this employee are both still at the company a year and a half later and they are both happy.

A situation that could have ended with the employee leaving angrily, a manager leading a team in-effectively, and potentially other fed up people leaving, ended up having a happy result because Oisin took the time to dig deep and find out the root of the problem.

How Oisin learned to be a leader Oisin became a leader at a very young age. He started his first company at the age of 19 and even now in his second CEO role he is only 37. So how did he learn to be a great leader? He says it was a combination of learning from great people around him and trial and error. Learning through trial and error, Oisin shares, is expensive, but it’s also very effective. When you try something and fail, you don’t soon forget the experience and what you learned from it. He has also learned from coaches at times throughout his career.

There is no substitute for what you learn in the hard moments, the difficult decisions, and the things that take you by surprise. When something bad happens you see the pattern recognition and the next time a similar situation comes up you see the signs and diffuse the situation before it becomes a problem. So while an MBA is great, learning from the people around you is important, and leaning on coaches at times can be beneficial, there is nothing like real world experience and trial by fire.

How to know if you should work with a coach Would all leaders benefit from hiring a coach to help them with their leadership approach? Oisin says it can be extremely beneficial, but there are a few questions to ask yourself before you hire someone.

Are you coachable?-- Some leaders are stuck in their ways and aren’t ready to give up the way they do things. If that is you, a coach isn’t worth it. You have to be willing to make changes.
Can you find someone you trust enough?-- When hiring a coach it is important to find someone that you’ve got good chemistry with, someone who you trust to tell you the truth, and someone that knows what they are doing.
Are you willing to do the work?--It’s one thing to have someone come alongside you and tell you what you can work on, but if you’re not willing to actually do the work, it’s pointless. If you hire a tennis coach to teach you how to play but you only practice once every three months, you’re not going to get better.

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on Future of Work, Leadership and employee experience. http://futureofworknewsletter.com/

Let's connect on social!

How to Excel at Multiple Communication Mediums Aug 04, 2021

Great leaders are amazing communicators.

But with all the technology out there, how do you know what platform to use for each message, and how to effectively use that medium?

Here are a series of questions to think about when you are trying to decide how to communicate effectively.

1-What is the message you are trying to convey? Consider what you want other people to take away and how they should feel after receiving your message.

2-Who is receiving the message? Communicating with one person is different than communicating with an entire team, just like talking to new employees is different than talking to employees who have been at the company for years.

3-Do you need feedback? If you want some kind of feedback, a personal meeting might be your way to go. Urgent concerns or clarifications might require speaking up in a meeting and asking your question.

4-What is the culture of your audience? Different tools, technologies, or customs that work in your part of the world might not work somewhere else. Understand your audience and be empathetic.

Ask yourself these questions to help guide you and make sure that you're using the right medium effectively.

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on Future of Work, Leadership and employee experience. http://futureofworknewsletter.com/

Let's connect on social!

Creating a Culture of Reinvention By Removing Rules, Giving Freedom, & Hiring and Paying The Best People Well Aug 02, 2021

Erin Meyer is the co-author of No Rules Rules: Netflix and the Culture of Reinvention, which she co-authored with Reed Hastings, the founder and CEO of Netflix. She is also the author of The Culture Map and a professor at INSEAD.

For the book, No Rules Rules, Erin spent a lot of time observing the corporate culture inside of Netflix, she interviewed employees, and got first hand stories of how the company values started from Reed himself. Netflix definitely has a unique culture and an interesting way to give employees freedom. While not every company can use their method of autonomy, there are lessons we can all learn from how they operate.

What led Erin to write No Rules Rules Erin’s first book, The Culture Map, came out in 2014 and it dove into the topic of how people of different backgrounds and cultures can work together harmoniously and effectively. The book really took off over the next few years and in 2016 Erin received an email from a fellow Peace Corps volunteer who was interested in learning more about her book and how to implement the method in his own company. That person was Reed Hastings, the co-founder and co-CEO at Netflix.

So Erin went in to help Netflix get ready for their international expansion and while she was there she became fascinated with the company’s culture because it was so strange and unique.

“I conducted a big research project, I interviewed about 200 employees at Netflix, and I spent a lot of time with Reed himself, trying to understand what it was about this organizational culture that was breeding so much innovation and flexibility in the company. And then what it was that other business leaders around the world or even just team leaders could learn from this company about how to be more innovative and flexible themselves. And that's what we wrote the book [No Rules Rules] about.”

Why the culture at Netflix is so different When asked what her first impressions were of the Netflix culture when she first started, Erin admits she was a bit “startled” by it and there were some things that initially concerned her. One example of something that concerned her was one of the slides in the Netflix culture deck which said, “adequate performance gets a generous severance”.

Erin says, “It concerned me because at INSEAD where I teach, there had been, there was so much talk, and still today, of course, about the idea of focusing exclusively on psychological safety in a workplace. I just didn't understand how an organization today could be running around, not make your employees feel safe, but tell your employees if they're not excellent, they're out.”

But even though it initially concerned Erin, it also was intriguing and a bit refreshing to see a company be so blunt about what it was going to be like to work there. So many companies tell potential new hires wonderful stories about what it’s like to work at the company, things they think people want to hear. It’s a great work environment, you’ll love everyone you work with, the work is exciting and engaging, and you won’t ever get burned out. That’s what they’ll say when the person is interviewing for the job, but then once they start they find out that people are backstabbing each other, it’s a toxic work environment, they are expected to work 60+ hours a week, and they are doing boring, monotonous tasks.

To see a company really be blunt and open about what the culture is actually like is extremely rare. So even though the wording may sound harsh, anyone who applies for Netflix knows up front it’s going to be hard work and you will have to bring your best self every day, and that may not be for everyone.

“I was so tired, just so sick of looking at corporate cultures or people who worked at companies who said what their corporate cultures were and then say, Oh, it's about integrity and respect and excellence. You know, there's nothing wrong with saying that your organization values respect, it's just that there's no good credible option to respect right? No company would run around saying they value disrespect, or that they value corruption. And I think that was actually one of my really overarching learnings to this research, was that if you really want to articulate a corporate culture that means something, that takes a root and impacts the way your employees are behaving, that you really want to avoid speaking in absolute positives, like integrity or respect, that have no good opposite option. And instead, focus on the tensions or the dilemmas that your employees are facing on a day to day basis.”

We are a team, not a family Another way Netflix goes against the grain is in the methodology behind their corporate culture. Their mindset is, we are a team, not a family. And we’re not just a regular team, we are an Olympic team. We work together, we have cohesion and teamwork, but there’s no job security. When you get hired for a certain position you are there for as long as you are the best person for that job, but when you are no longer the best person for the job you will be replaced by someone else who is.

As Erin shares, in the Industrial Era most of the time employment was for life, so you really were a family. But now, with the increasing pace of change and uncertainties that is no longer the case, we can’t have teams where we can’t easily move people on and off.

This may seem harsh, and it’s definitely not for everyone, but employees who work for Netflix opt into that work environment. They know up front what it will be like and what is expected of them. And if they accept the job they know they will get paid well, they will get to work on some amazing projects, they will have exceptional co-workers, etc…

How Reed came up with the Netflix culture foundation There are three main pillars that make up the Netflix culture and allow the leaders there to give employees freedom. And these three things came from the experience Reed had at the first company he opened, Pure Software.

Because Pure Software was a small entrepreneurial startup they operated without formal processes and policies. Everyone was expected to use their best judgement and make good decisions for the company, which worked when they first started with a small team. People enjoyed working there, they had freedom, there was a lot of creativity and innovation. But then the company began to grow quite quickly.

And as the company grew--from a handful of people to 1,000--people started to do stupid things and took advantage of the freedom they were given. There was no policy against having dogs at work, so one woman started bringing her dog in every day and he would chew through the carpets. Another employee who had to travel for work decided because there wasn’t a policy about travel he would start flying first class all the time.

Because this was still a fairly new company, they didn’t have a lot of extra money, so these things people kept doing really hurt the company and frustrated Reed. So he sat down with HR and wrote an employee handbook to address all these issues. But as they implemented these rules and policies something else happened--the creative people started leaving and innovation slowed down. Erin says it got so bad Reed had to sell the company.

So when Reed opened up Netflix he went in with two guiding principles--employee freedom breeds innovation and process kills organizational flexibility. But he was also worried that if he didn’t have some policies in place the organization would descend into chaos. So he had to figure out how to give freedom without processes and policies.

The three pillars of Netflix culture As Reed was figuring out what to do with the culture at Netflix he realized that in most organizations most of the procedures and policies are put into place to deal with medium to poor employees. So if you could get a culture that was made up of only top employees then you could give them a lot more freedom. And then you also have a culture with a lot of candid feedback so that employees could feel secure speaking up if and when someone did take advantage of the freedom.

So Reed came up with three pillars that are still used inside of Netflix to create a culture of freedom, creativity, and innovation. They are:

Talent Density--In order to give freedom without limits and policies you need a high performing team and you can’t let middle performers hang around. Leaders perform regular “keeper test” exercises with employees. If that employee came to you today and said they were leaving, how hard would you fight to keep them? If you wouldn’t fight or if you would feel a bit relieved, then they aren’t the right person for the role.
Candor--The leaders inside Netflix encourage a lot of candid feedback. The key is having some guidelines to the feedback and Erin shared the four A’s--Aim to assist, it has to be actionable, show appreciation, accept or decline. Everyone provides feedback--employees to leaders, leaders to employees, and employees to coworkers.
Freedom--Once you have talent density and candor, then you are in a position to give freedom. If you want to go on vacation--go, if you need to make a purchase--do it, if you need to make a decision--make it. You are expected to act like an adult and act in the best interest of the company. Instead of using a hierarchical pyramid, Netflix uses a decision making tree with the leaders at the bottom down in the dirt, watering the roots of the company.

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, many business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on Future of Work, Leadership and employee experience. http://futureofworknewsletter.com/

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Be the Change You Want to See Inside Your Organization Jul 28, 2021

Are you struggling to see change inside your organization?

Just like brushing your teeth or working out in the gym, seeing change doesn’t happen overnight. It is a very slow process and has to start somewhere.

So be the change you want to see inside your company.

Lead by example so that other people can see you and start imitating you. Show the people in your organization that the changes you want to see are attainable.

How To Overcome Imposter Syndrome & Lead With Courage From The President Of Microsoft US Jul 26, 2021

Kate Johnson is President of Microsoft US, a $45 billion division including all of Microsoft’s solutions, services, and support revenues across public and private sectors in the United States. Kate is responsible for a team of 10,000 people and she has been very involved in Microsoft’s culture journey led by CEO Satya Nadella. Prior to Microsoft Kate served as the Chief Commercial Officer for GE Digital. She has held several key senior leadership roles at GE, Oracle, Red Hat, and Deloitte Consulting. Kate believes that leadership is a state of mind, it’s not about how many people you lead or your seniority level, it’s about the characteristics and skills you demonstrate on a day-to-day basis. You can be a leader if you are an individual worker without anyone reporting to you directly just as much as someone can be a leader with thousands of employees reporting to them.

Important experiences for anyone aspiring to be a senior leader Kate has a very diverse background when it comes to her career. She got her degree in engineering and worked in that field for a while before going back to get her MBA. After she finished her MBA she spent several years in management consulting, then moved into banking, and then she moved to the IT side of things. She has worked in inward-facing roles and outward-facing roles. And she has also worked in several different countries around the world.

Not everyone will have the same path, but the important thing about her diverse experiences is that she was always learning and growing--she didn’t just stay where she was comfortable. She shares that it is also important, especially if you want to lead a global company, to learn about different cultures and immerse yourself in them to build relationships with people from all parts of the world. In order to truly understand different cultures proximity is crucial, you have to go there and immerse yourself in it, even if it’s for a short time.

Although Kate has had a lot of work experiences, she also brings up the importance of implementing changes and watching them develop--which takes time, in her opinion at least three years. So while the days of staying at one company for your whole career are gone, it also doesn’t mean you should continuously move every 1-2 years.

And when it comes to the debate between being a generalist or a specialist, Kate says, “I always tell people I'm working with, you've got to pick--are you going to be that generalist or are you going to be somebody who goes deep in one thing, whether it's a function like finance and you want to be a CFO and you've always known that, or, is it something horizontal that you're picking, like change? And I don't think there's a right answer, I think the world is going to continue to be hybrid. Because we need both, we need the deep experts and then we need, you know, the people who can kind of be a utility player and pinch-hit. I think it's getting harder to get the big jobs as a utility player that hasn't at least gone deep in certain things and owned the implementation of the changes that they've dreamed up.”

The lessons Covid taught us about leadership There is no doubt that the pandemic and the past year and a half have changed the way we lead our organizations. Kate shares that one of the big lessons we learned is around crisis management. What we have gone through has reminded us that this is a core capability that every leader needs to have.

Leaders need to be able to handle a crisis with optimism and calm. They have to be able to assure everyone in the organization that they are all in it together and they have to bring comfort to employees through these tough times.

Another thing Kate says that we have learned is the importance of the agility of your portfolio and your go-to-market. “The world just changed overnight. For Microsoft, you know, how do we take our existing technology capabilities, which so many companies were slow to adopt, and make it easier for them to adopt so that they can do years of digital transformation in hours and days, just so they could stay in business. And that was a whole different sort of crisis management, you know, and response that we needed to do.”

It has taught us all to be agile and flexible, we have to be able to pivot at a moment’s notice with the current pace of change and extraordinary circumstances out of our control.

Going through this past year and a half has caused a lot of stress, fear, and exhaustion for leaders and individuals alike. Employee experience and employee wellness should always be top of mind, but it has definitely become even more critical during this time.

What Kate looks for in leaders When she is looking to promote someone or hire someone into a leadership position Kate says the principles of leadership at Microsoft have been her main guide. The fundamentals of leadership are:

Clarity: A leader is someone who generates clarity so that everyone knows where it is we are headed
Generating energy: Once we know where we are going, leaders need to motivate and excite people to go chase whatever that goal is
Knowing how to deliver success: Leaders have to be able to define success in a way that resonates with every single person on the ground

These are the main qualities she looks for in potential leaders. And you don’t have to be a leader of many to demonstrate these three things. The difference between senior level leaders and those who just aren’t there yet If you are an entry-level or mid-level manager looking to work your way up, you may be wondering what it takes to move up. One of the key differences between someone who is ready to lead at a higher level, Kate shares, comes down to how leaders drive change. As humans, we all tend to pivot towards what makes us comfortable and when an organization goes through a time of change there is something called the frozen middle. Leaders in the mid-level range play a huge role in how the transformation goes. There are two ways leaders address change, and Kate says she can now spot the difference within 3 minutes of a conversation with someone. When it comes to change there is implementation vs. ownership. One type of person reads about the changes that need to take place and when they meet with their team they attribute accountability to a more senior leader--”Kate wants us to drive culture change so we have to do X, Y, Z to get to that end result”. For this type of person, it’s all about checking off boxes and following instructions. This is implementation and this type of person usually ends up falling back to what is comfortable for them. Then there is ownership. This person personally takes accountability for the change process. They explain to their team members what it is that we as a company are trying to do, why it’s important, and how they will individually play a role in how the company gets there. They bring passion, clarity, and excitement to their team and they explain why the outcome is so important. Kate says that is the difference between someone who can run the place and someone who can’t. Kate’s advice for aspiring and seasoned leaders For anyone who aspires to be a leader someday, Kate’s advice is to demonstrate it now. Don’t wait until you get promoted, do it now no matter how many people report to you. Create clarity, generate energy, and deliver success. These are the muscles needed to lead, so just like working out, if you want to build those muscles you have to practice, practice, practice. For seasoned leaders Kate says don’t get comfortable and settled in your ways. There is always more to learn. Listen to podcasts, read books, talk to people--make sure you keep yourself open to grow and develop, no matter what level you are at. Also, hubris is kryptonite to leadership. Going around thinking you have all the answers and trying to prove yourself right all of the time instead of listening to others will be your downfall. Stay humble, keep learning, and surround yourself with great people of diverse backgrounds. There’s no way one person can know it all.

Now more than ever we need to take a step back to define what it means to be a leader and what great leadership looks like. But this isn’t easy to do. In fact, man business leaders struggle with this. You cannot become and build what you don't define. In the PDF you will get a framework you can follow and also see how some of the world’s top CEOs define leadership. Click here to get the PDF.

Get the latest insights on Future of Work, Leadership and employee experience. http://futureofworknewsletter.com/

Let's connect on social!